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48
Troubleshooting
All models
Problem Possible causes What to do
Exterior of
cabinet is warm.
This is normal. –
Warm area on
central door seal
(French door
models only).
This is normal. –
Condensation
on outside of
refrigerator/
freezer.
Not unusual during periods of
high humidity.
Wipe dry.
Condensation
inside fresh food
compartment.
Frequent or long door openings. Minimise door openings.
Door gasket leaking. Check that gasket is sitting flat and sealing
tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Door handles out
of alignment.
With time and usage, movement
may occur.
See ‘Installation Instructions’ section.
Tray/bin does not
slide in and out
evenly.
Packaging trapped. Check to ensure no food or packaging is
trapped behind the tray/bin.
Runners not extending fully. Holding onto sides of tray/bin, extend the
runners fully by using a firm pull – this will
reset the runner.
Ice cubes taste
tainted.
Unsealed packages may be
transmitting odour/taste.
Discard ice cubes and clean ice storage
bin. See ‘Cleaning Care–Interior’ section.
Wrap or cover strong smelling foods.
Excessive gasket
noise.
May be due to a build up of dirt
and/or grime.
See ‘Cleaning Care – Exterior’ section.
Door not closing. An obstruction is blocking door
closing.
Move obstruction.
Soft closing door feature failure
(soft closing door models only).
Soft closing door feature is not serviceable
by user.
Appliance
operating
inefficiently.
Accumulation of dust on or
behind the rear compartment
cover.
Refer to ‘Cleaning care’ section.
If problem persists please contact
Customer Care.
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