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14
ENGLISH
Browse to answers.schlage.com and click on Electronic Keypad Locks in the menu on the right side for
videos, troubleshooting, FAQ and more.
Lock Issue Beeps* Lights Solution
KEYPAD DEADBOLT ONLY
I can unlock my deadbolt
by simply pushing the
Schlage button. I don’t
need a code.
1 High
Green
Blinking
Your lock has been installed incorrectly and is not
secure. Repeat the installation process. Ensure the
cam and bolt positions are correct, as referenced in the
installation instructions. Browse to answers.schlage.
com and search on “Installing BE365” for a video.
After pushing
and rotating thumbturn,
the deadbolt does not
extend.
None None
Lock and Leave feature is disabled. See Enable or
Disable Lock & Leave on page 12.
After entering my User
Code, the lock ashes
green, but I cannot
unlock the lock.
1 High
Green
Blinking
Lock Override is enabled and should be disabled. See
Lock Override on page 7.
Outside thumbturn does
not freely spin after
deadbolt is thrown.
None None
Lock is malfunctioning. Disable the keypad by enabling
Lock Override. See Lock Override on page 7. Call
Customer Service.
I forgot my Programming
Code.
None None
Check the front of this guide or the back of the keypad
assembly for the default Programming Code.
If needed, restore lock to factory settings. See Restore
Factory Settings on page 15.
I need to delete a User
Code that I don’t remember.
None None
Delete all User Codes. Then add all needed User
Codes back into the lock. See Programming Guide
on page 10.
User Code does not unlock
lock.
2 Red User Code entered is not a valid User Code.
1 High,
1 Low
Green
then
Red
Vacation Mode is enabled. See Disable Vacation
Mode on page 12.
does not light when
numbers are pressed.
None None
Too many incorrect User Codes have been entered.
Wait 30 seconds and try again.
If keypad does not respond after 30 seconds, then
replace battery. See Changing the Battery on page
6 for Keypad Deadbolt or Changing the Battery
on page 9 for Keypad Lock.
There is a delay before
unlock after a valid User
Code is entered.
High/
Low,
then 1
Red
then
Green
Battery is low and should be replaced. See Changing
the Battery on page 6 for Keypad Deadbolt or
Changing the Battery on page 9 for Keypad Lock.
blinking red but no
codes have been entered.
None
Quick
Red
Blinking
Battery is dead and MUST be replaced. See Changing
the Battery on page 6 for Keypad Deadbolt or
Changing the Battery on page 9 for Keypad Lock.
TROUBLESHOOTING
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