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SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide 6
570878-001-b
Verifying Your IP Address in Windows 7 and Vista
1. Click Start.
2. Click All Programs.
3. Click Accessories.
4. Click Run to display the Run window.
5. Type cmd and click OK to open a command prompt window.
6. Type ipconfig and press Enter to display the IP Configuration.
Verifying Your IP Address in Windows XP
1. Click Start.
2. Select Run.
3. Type cmd and click OK.
4. Type ipconfig and press ENTER to display your IP configuration.
Troubleshooting
Problem Possible Solution
The system will not power on
(no icons are visible)
• Check the ends of the plug connected to the modem, and the
electrical outlet.
• Verify that the electrical outlet is working (is the outlet controlled by a
light switch)
Cannot send or
receive data
• Check the coaxial cable connected to the modem and the wall outlet.
Hand-tighten if necessary.
• Check the Ethernet cable; ensure that it is connected to the modem
and the computer.
• Check the IP address. Follow the steps for verifying the IP address for
your system, see Configuring TCP/IP for Windows 7. Call your service
provider if you need an IP address.
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