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33
EN
Symptoms Reason Solution
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that
you are trying to connect to is
incorrect.
• Find the Wi-Fi network connected
to your smartphone and remove it,
then register your appliance on LG
SmartThinQ.
Mobile data for your
smartphone is turned on.
• Turn off the Mobile data of your
smartphone and register the appliance
using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.
The distance between the
appliance and the router is too
far.
• If the distance between the appliance
and the router is too far, the signal
may be weak and the connection may
location of the router so that it is closer
to the appliance.
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