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26
NORMAL SOUNDS YOU MAY HEAR
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If your washer does not function properly or does not function at all, check the
following before you call for service:
Problem Possible Cause Solutions
Rattling and clanking
noise
Foreign objects, such as keys,
coins, or safety pins may be in tub
.
Stop washer, check tub for foreign objects. If noise continues after
washer is restarted, call for service.
Thumping sound Heavy wash loads may produce a
thumping sound.
This is normal. If sound continues, washer is probably out of balance.
Stop and redistribute wash load.
Wash load may be out of
balance.
Pause the cycle and redistribute the load after the lid unlocks.
Vibrating noise Packaging materials were not
removed.
See the Unpacking and Removing Shipping Material section in the
installation requirements section.
Wash load may be unevenly
distributed in the tub.
Pause the cycle and redistribute the load after the lid unlocks.
Not all leveling feet are resting
firmly and evenly on the floor.
See Leveling the Washer in the Installation Instructions section.
Floor not rigid enough. Make sure that the floor is solid and does not flex. See Flooring in the
Installation Requirements section.
Water leaking Inlet hose connection is loose at
faucet, washer, or Y-connector.
Check hoses and Y-connectors for leaks, cracks and splits.
Check and tighten hose connections.
House drain pipes are clogged. The washer pumps out water very rapidly. Check for water backing
up out of the drain pipe during drain. If water is seen coming out
of the drain, check for proper drain hose installation and check for
restrictions in the drain. Contact a plumber to repair drain pipe.
Drain hose has come out of drain
connector or is not inserted far
enough.
Tie drain hose to inlet hose or standpipe to prevent it from coming
out during drain. For smaller drain pipes, insert the drain hose into
the pipe as far as the drain hose flange. For larger drain pipes, insert
the drain hose into the pipe 1-2 inches past the flange.
Load is too large for the tub. Reduce the load or use the full-size washing machine. Use the BULKY/
BEDDING cycle on the front-loading washer for large or bulky items.
Stop the washer and check the load. Make sure the load fits loosely
in the tub and the lid closes easily.
NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the washer is
operating. They are normal.
CLICKING:
Lid lock relay when the lid locks and unlocks.
SPRAYING OR HISSING:
Water spraying or circulating during the cycle.
HUMMING OR GURGLING:
Drain pump is pumping water from the washer at times
during a cycle.
WATER SLOSHING SOUND:
A liquid in the balance ring around the wash basket helps
the basket spin smoothly.
SOUND OF WATER BEING ADDED AFTER THE WASHER HAS
ALREADY BEEN IN OPERATION
The washer adapts to the load size and type to add
more water to the cycle as needed.
The wash load may be unbalanced. If the washer
senses that the load is unbalanced, it will stop and refill
to redistribute the load.
The washer may be diluting laundry additives to add to
the wash load.
TROUBLESHOOTING GUIDE
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