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42
AHelp Topics
The remote is not responding.
• Make sure the batteries are properly inserted matching the - and + symbols.
• Replace the batteries with fresh ones.
The TV displays “No Signal.”
• Press INPUT button on the remote control to select a dierent input source.
• If you are using cable TV or antenna connected directly to the TV, scan for
channels. See
Scanning for Channels on page 23
.
There is no power.
• Ensure the TV is plugged into a working electrical outlet.
• Ensure the power cable is securely attached to the TV.
• Press the Power/Standby button on the remote or on the back of the TV to
turn the TV on.
The power is on, but there is no image on the screen.
• Ensure all cables are securely attached to the TV.
• Ensure all devices are connected correctly. Devices dier; see your device’s user
manual for details.
• Adjust Brightness, Contrast, or Backlight. See
Adjusting the Picture Settings on
page 15
.
• Press the INPUT button on the remote to select a dierent input source.
The sound is at or dialog is not audible.
• Turn o Volume Leveling. See
Adjusting the Audio Settings on page 20.
Where do I nd information on the accessibility features of this product and
other VIZIO products?
• Please visit https://www.vizio.com/accessibility,
• Email us at: [email protected], or
• Give us a call at 1-877-698-4746.
How do I stream apps like Netix to my VIZIO SmartCast™ TV?
• Download and open a Chromecast-enabled apps on your mobile device. Then
tap the Cast button.
The colors on the TV don’t look right.
• Adjust the Color and Tint settings in the Picture menu. See
Adjusting the Picture
Settings on page 15.
• Select a pre-set picture mode. VIZIO recommends selecting Calibrated.
• Check all cables to ensure they are securely attached.
There is no sound.
• Press Volume Up on the remote control.
• Press the Mute button on the remote to ensure mute is o.
• Check the audio settings. See
Adjusting the Audio Settings on page 20
.
• Check the audio connections of external devices (Blu-ray player, game console,
cable/satellite box) that are connected to the TV.
• If you are using an antenna, the signal strength of the channel may be low.
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal.
The image quality is not good.
• For the best image quality, view high-denition programs using digital sources.
Connect your devices with HDMI cables.
• If you are using an antenna, the signal strength of the channel may be low.
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal.
The picture is distorted.
• Move the TV away from electrical appliances, cars, and uorescent lights.
• Ensure all cables are securely attached.
The TV image does not cover the entire screen.
• If you are using TV, AV, or Component with 480i input, go to: Menu > System >
Aspect Ratio to change the screen mode.
The TV has pixels (dots) that are always dark.
• Your HD TV is precision-manufactured using an extremely high level of
technology. However, sometimes pixels may not display correctly. These types
of occurrences are inherent to this type of product and do not constitute a
defective product.
The buttons on the remote aren’t working.
• Ensure you are only pressing one button at a time.
• Point the remote directly at the TV when pressing a button.
• Replace the remote batteries with new ones. See
Replacing the Batteries on
page 11
.
I see “noise” or static on the screen.
• When your TV’s digital capabilities exceed a digital broadcast signal, the
signal is up-converted (improved) to match your TV’s display capabilities. This
up-converting can sometimes cause irregularities in the image.
• If you are using an antenna, the signal strength of the channel may be low.
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal.
When I change input source, the TV image changes size.
• The TV remembers the viewing mode on each input source. If the viewing mode
on the new input source diers from the one on the input source you switch
from, the dierence may be noticeable.
• See
Changing the Screen Aspect Ratio on page 14
.
How do I download the VIZIO SmartCast Mobile™ App?
• Make sure your phone or tablet is connected to a Wi-Fi network. Open a browser
on your phone or tablet.
• Navigate to vizio.com/smartcastapp and follow the on-screen instructions to
download the VIZIO SmartCast Mobile™ App.
How do I change the Inputs?
• Press the INPUT button on the back of the TV to cycle through the Inputs.
• Press the INPUT button on the basic remote to cycle through the Inputs.
• Make sure the VIZIO SmartCast Mobile™ app is installed on your phone or tablet.
Open the VIZIO SmartCast Mobile app. Tap on the Device list and select your TV.
Tap on the Input key and select the Input of your choice.
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