Loading ...
Loading ...
Loading ...
21
DYSON CUSTOMER CARE
Thank you for choosing to buy a Dyson machine
After registering your 2year warranty, your Dyson machine will be covered for parts and
labor (excluding filters) for 2years from the date of purchase, subject to the terms of the
warranty. If you have any questions regarding your Dyson machine, visit www.dyson.com for
online help, general tips and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of where
and when you bought the machine.
If your Dyson machine needs a repair, call the Dyson Helpline so we can discuss the available
options. If your Dyson machine is under warranty, and it is a covered repair, it will be repaired
at no cost.
Your serial number can be found on your rating plate which is on the base of the machine.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please register as a Dyson
machine owner. There are four ways to do this:
• Online at www.dyson.com/register
• Telephone the Dyson Helpline, 866-277-9896.
• Complete the enclosed Warranty Form and mail it to us.
• Smartphone. Download the Dyson Link app and you will be taken through registration as
part of the set up.
This will confirm ownership of your Dyson machine in the event of an insurance loss, and
enable us to contact you if necessary.
LIMITED 2 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED WARRANTY
WHAT IS COVERED
Your Dyson machine is warranted against original defects in materials and workmanship
for a period of 2 years from the date of purchase, when used for normal domestic purposes
in accordance with the Dyson Operating Manual. Please retain your proof of purchase.
If you do not have your proof of purchase, your warranty will start 90 days after the date
of manufacture, according to Dyson’s records. This warranty provides, at no extra cost to
you, all labor and parts necessary to ensure your machine is in proper operating condition
during the warranty period. The replacement of any part of your machine under warranty
will not extend the period of warranty. Any parts which are returned to Dyson will become the
property of Dyson. Please call the Dyson Helpline at 1-855-533-1098 for more information.
For refurbished machines, length of warranty may differ, please see warranty letter included
with machine for warranty terms.
This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
• Replacement filter units. The machine's filter units are not covered by the warranty.
Dyson shall not be liable for costs, damages or repairs incurred as a result of, due to, or from:
• Damage caused by not carrying out the recommended machine maintenance.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in
accordance with the Dyson Operating Manual.
• Use of the machine other than for normal domestic purposes within the United States, e.g.
for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended by Dyson.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by unauthorized parties or agents.
• Blockages – Please refer to the ‘Care and maintenance’ section and illustrations in this
Dyson Operating Manual for details of how to look for and clear blockages.
• Normal wear and tear (e.g. fuse etc.).
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your warranty, please contact Dyson.
WARRANTY LIMITATIONS AND EXCLUSIONS
• Any implied warranties relating to your machine including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to the duration
of this warranty. This limitation is not allowed by some States, and so this limitation may
not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described below.
Dyson will not be liable for any consequential damages or incidental damages you may
incur in connection with your purchase and use of your machine. This limitation is not
allowed by some States and so this limitation may not apply to you.
• This limited warranty gives you specific legal rights. You may also have other rights which
vary by State.
• This limited warranty is not transferable.
WARRANTY SERVICE
• Please fill out and return the warranty form, or register online at www.dyson.com.
• Before a service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and place
of purchase.
• Please keep your purchase receipt in a safe place to ensure that you have this information.
• All work will be coordinated by Dyson or its authorized agents.
• Any replaced defective parts will become the property of Dyson.
• Service under this warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson Helpline on
866-277-9896. Most issues can be rectified over the telephone by our trained
Helpline staff.
03.10.2018 15:10 - C97352_HP04_OPMAN_US_X527-OPMAN-97352.indd_15_4c0s
Loading ...
Loading ...
Loading ...