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Troubleshooting
178
6
Log Access Error The machine could not access the
print log file in the server.
Contact your administrator to check the Store Print
Log to Network settings.
(For detailed information, see the Network User’s
Guide)
No Belt Unit The belt unit is not installed
correctly.
Reinstall the belt unit (see the steps in Replacing the
belt unit on page 140).
No Drum Unit The drum unit is not installed
correctly.
Reinstall the drum unit. (See Replacing the drum unit
on page 133.)
No HUB Support A USB hub device is connected to
the USB direct interface.
Disconnect the USB hub device from the USB direct
interface.
No Paper The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
Load paper in the indicated paper tray.
Make sure the paper guides are set to the correct
size.
No Permission Printing color documents is
restricted.
Contact your administrator to check your Secure
Function Lock settings.
No Toner The toner cartridge for the color
indicated on the Touchscreen is not
installed correctly.
Remove the drum unit, remove the toner cartridge for
the color indicated on the Touchscreen from the drum
unit, and put the toner cartridge back into the drum
unit. Reinstall the drum unit in the machine. If the
problem continues, replace the toner cartridge
(see Replacing the toner cartridges on page 128).
No Tray The paper tray that is indicated on
the Touchscreen is not installed or
not installed correctly.
Reinstall the paper tray that is indicated on the
Touchscreen.
No Waste Toner The waste toner box is not installed
correctly.
Reinstall the Waste Toner Box (see the steps
in Replacing the waste toner box on page 146).
Not Registerd The requested operation is not
permitted to all User IDs by Secure
Function Lock.
Contact your administrator to check your Secure
Function Lock settings.
Out of Memory The machine’s memory is full. Reduce the complexity of your document or reduce
the print resolution.
Add more memory. (see Installing extra memory
on page 121.)
Print Data Full The machine’s memory is full.
Press and delete the previously stored secure
print jobs.
Add more memory. (see Installing extra memory
on page 121.)
Print Unable ## The machine has a mechanical
problem.
Press and hold down to turn the machine off.
Wait a few seconds, then turn it on again.
If the problem continues, contact Brother Customer
Service.
Error message Cause Action
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