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Registration
To fully benefit from the support that Philips
offers, register your product easily via the app
or at www.philips.com/s7000-support.
Troubleshooting
This chapter summarizes the most common
problems you could encounter with the
shaver. If you are unable to solve the problem
with the information below, visit
www.philips.com/s7000-support for a list of
frequently asked questions or contact the
Consumer Care Center in your country.
Problem
Possible cause Solution
I cannot connect
the shaver.
You have not
downloaded the
app.
Download the app
from your App
store.
Your shaver and
smartphone are not
paired yet.
Make sure the
shaver and
smartphone are
paired (see
'Preparing for use').
The first pairing
attempt failed.
Reset/unpair the
shaver and
smartphone and try
to pair them again.
The smartphone
cannot find the
shaver.
Make sure your
smartphone is
equipped with
Bluetooth 4.1 or
higher.
35
English
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