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en Faults and what to do about them
40
Faults and what to do about them
Faults Cause/remedy
Water is leaking from the
appliance.
■ Attach the drain hose correctly or replace it.
■ Tighten the threaded joint on the supply hose.
The appliance is not filling
with water.
Detergent is not being dis-
pensed.
■ Have you pressed the I button?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter. ~ Page 37
■ Is the supply hose kinked or trapped?
The door will not open. ■ The safety function is active.
Note: For safety reasons, the washing machine door remains locked when
the water level or temperature is high (see ~ "Cancelling the programme"
on page 32) or while the drum is rotating.
■ Is the childproof lock w active? If so, deactivate it. ~ Page 31
■ Is - - - (Rinse Stop = no final spin) selected? ~ Page 32
■ Can the door only be opened by the emergency release? ~ Page 38
The program will not
start.
■ Have you pressed the I button? ~ Page 31
■ Is Ready in selected?
■ Is the door closed?
■ Is the childproof lock w active? If so, deactivate it. ~ Page 31
The drum briefly jerks or
judders after the program
has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash program starts.
The washing water is not
being pumped away.
■ Is - - - (Rinse Stop = no final spin) selected? ~ Page 32
■ Clean the drain pump. ~ Page 36
■ Clean the drain pipe and/or the drain hose. ~ Page 37
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is Less Ironing* selected? ~ Page 28
■ Is the selected speed too low?
The machine spins the
drum back and forth sev-
eral times.
Not a fault – the unbalanced load detection system is eliminating an imbalance.
The program is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is eliminating an imbal-
ance by repeatedly redistributing the laundry.
■ Not a fault – the foam detection system is active; this adds an additional
rinse cycle.
The length of the program
changes during the wash
cycle.
Not a fault – the program sequence is optimised for the specific washing pro-
cess. This may change the program duration shown on the display panel.
* Depending on the model
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