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21
Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Oven control panel beeps and
displays error codes
• Oven control has detected a fault or error condition. Press STOP to clear the error code.
• Press Bake or Broil. If the F or E code error repeats, turn off power to appliance, wait 5 minutes
and then repower appliance. Set clock with correct time of day. Press Bake or Broil again. If
fault recurs, press STOP to clear.
Poor baking results • Many factors affect baking results. Use proper oven rack position. Center food in the oven and
space pans to allow air to circulate. Preheat oven to the set temperature before placing food in
the oven. Try adjusting the recipe's recommended temperature or baking time. If you feel the
oven is too hot or cool, see “Adjusting the Oven Temperature” on page 13.
Appliance is not level. • Poor installation. Place oven rack in center of oven and place a level on the oven rack.
• Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square and
have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible
for service.
• Cabinets not square or are built in too tight to allow clearance for appliance. Contact builder or
installer to make appliance accessible.
Entire appliance does not
operate.
• Make sure power cord is connected properly into outlet. If electricity to home is working, check
fuse box or breaker. Call your local electric company for service outage information.
• Service wiring is not complete. Call 1-844-553-6667 for assistance (See back cover).
Oven portion of appliance
does not operate.
• The time of day is not set. The oven clock must first be set in order to operate the oven. See
“Setting the Clock” on page 9.
• Be sure oven controls are set properly. See “Oven Controls” beginning on page 8 to review
instructions for the desired cooking function in this manual or see “Entire appliance does not
operate” in this checklist.
Flames inside oven or smoking
from oven vent.
• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe up
excessive spills before starting oven. If flames or excessive smoke are present see “Setting Broil”
on page 13.
Oven light does not work. • Be sure the oven light is secure in the socket. See “Replacing the Oven Lights” on page 18.
Oven smokes excessively when
broiling
• Incorrect setting. See “Setting Broil” on page 13
.
• Meat too close to the broil element. Reposition broil rack to provide proper clearance between
the meat and broil element. Remove excess fat from meat. Cut remaining fatty edges to prevent
curling, but do not cut into lean.
• Grease build up on oven surfaces. Regular cleaning is necessary when broiling frequently.
Grease or food splatters will cause excessive smoking.
Oven racks discolored or do
not slide easily
• Clean by using a mild abrasive cleaner following manufacturer's instructions. Rinse with clean
water, dry and replace in oven.
Fan noise occurring after the
oven is turned off
• Some models are equipped with a cooling fan that runs during the cooking process to cool
internal electronic components. It is normal for this fan to continue to run for an extended
period of time, even when the oven has been turned off.
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