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B
SB6182 DOCSIS 3.0 Cable Modem • User Guide
12
587919-001-a
6
Troubleshooting
If the solutions listed in this section do not solve your problem, contact your service provider for
assistance.
You may have to reset the SB6182 modem configuration to its original factory settings if the modem is
not functioning properly.
Your service provider may ask for the status of the LEDs as described in
Front Panel LED Icons and
Error Conditions.
Solutions
Table 1 – Troubleshooting Solutions
MODEM PROBLEM POSSIBLE SOLUTION
POWER LED Icon is OFF
• Check the power connection on the modem and to the
electrical outlet.
• Check that the electrical outlet is working (is the outlet
controlled by a light switch?).
Cannot Send or Receive
Data
• Check each end of the coaxial cable connection on the modem
and cable outlet. Hand tighten, if necessary.
• Check the Ethernet cable to make sure it is properly connected
to the modem and computer.
• On the front panel, check the status of the LED icons and refer
to
Front Panel LED Icons and Error Conditions to identify the
problem.
• If you have cable television, check your television to ensure
your cable service is operating properly.
• Check the IP address. Follow the steps for verifying the IP
address for your operating system in
Verifying Your IP Address
in Windows 7 or Vista or Verifying Your IP Address in Windows
XP. Call your service provider if you need an IP address.
• If none of the above resolves the problem, contact your service
provider for further assistance.
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