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69
NS-39D310NA15 Insignia 39" LED TV
www.insigniaproducts.com
Video and audio
Problem Solution
Picture does not
fill the screen.
There are black
bars around the
picture.
• Change the aspect ratio. An
increasing amount of digital TV
and movies are presented in
wide screen (16:9). See the
“Aspect Ratio” option in
“Adjusting the TV picture” on
page 51.
No picture (screen
is not lit) and no
sound.
• Press POWER on the TV or on
the remote control.
• Make sure that the Audio Only
option is set to Off. See “Playing
TV audio only” on page 54.
• Make sure that the video cables
are connected securely to your
TV.
• Adjust the contrast and
brightness. See “Adjusting the
TV picture” on page 51.
• Make sure that the power cord
is plugged in.
• Make sure that the correct
video input source is selected.
See “Selecting the video input
source” on page 39.
• Try another channel. The station
may be experiencing problems.
• Make sure that the incoming
signal is compatible.
• Make sure that the antenna or
cable TV is connected correctly
and securely. See “Connecting a
cable or satellite box” on
page 13 or “Connecting an
antenna or cable TV (no box)”
on page 18.
• Check the closed caption
settings. Some TEXT modes can
block the screen. See “Selecting
the analog closed captioning
mode” on page 63 or “Selecting
the digital closed captioning
mode” on page 63.
Dark, poor, or no
picture (screen is
lit), but sound is
good.
• Try another channel. The station
may be experiencing problems.
• Make sure that the antenna or
cable TV is connected correctly
and securely. See “Connecting a
cable or satellite box” on
page 13 or “Connecting an
antenna or cable TV (no box)”
on page 18.
• Adjust the brightness. See
“Adjusting the TV picture” on
page 51.
• Change to a different picture
mode. See “Adjusting the TV
picture” on page 51.
• If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
“Checking the digital signal
strength” on page 58.
• If you are using an antenna and
the signal strength is low, adjust
the antenna or use a highly
directional outdoor antenna or
set-top antenna with a built-in
amplifier.
• Make sure that the video cables
are connected securely to your
TV.
• The video cable(s) you are using
may be bad. Try a new set.
• Try another channel. The station
may be experiencing problems.
No color, dark
picture, or color is
not correct.
• Try another channel. The station
may be experiencing problems.
• Adjust the color settings. See
“Adjusting the TV picture” on
page 51.
• Make sure that the video cables
are connected correctly and
securely to your TV.
• Make sure that the antenna or
cable TV is connected correctly
and securely. See “Connecting a
cable or satellite box” on
page 13 or “Connecting an
antenna or cable TV (no box)”
on page 18.
• If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
“Checking the digital signal
strength” on page 58.
• If you are using an antenna and
the signal strength is low, adjust
the antenna or use a highly
directional outdoor antenna or
set-top antenna with a built-in
amplifier.
Problem Solution
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