User Manual GE GFE29HMDBES 27.7 Cu. Ft. French-Door Refrigerator

A RMA number is required for a return and must be visible on the return package or the return will not be processed. Our parts are shipped from several warehouses. When returning a part, the return package should be addressed to the warehouse that originally shipped the part. You should have received an email that includes your RMA number as well as the correct return address and a printable return label. If you did not, please call us at 800-626-2002 Monday - Friday 8am - 8pm ET, Saturday 8:30am - 5pm ET.

Parts and accessories may be returned for credit up to 90 days from the date the part or accessory was shipped to you from our warehouse. Returns need at least one billing cycle (30 days) to be processed before your account can be credited.
30 Day Return Policy Items may be returned within 30 days from the date they were shipped from our warehouse without a restocking fee.
31-90 Day Return Policy Items may be returned within 31-90 days from the date they were shipped from our warehouse. A $15 restocking fee will be charged.
Over 90 Day Return Policy Items that were shipped more than 90 days ago cannot be returned.
For more details, visit: Return Policy.

In order to return damaged or unneeded parts, you need to complete the online returns process and get a Return Materials Authorization (RMA) number. Through this process, you will be given instructions on how to return the item, including the return shipping address. A RMA number is required for a return and must be visible on the return package or the return will not be processed.