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17
English
PROBLEMS - CAUSES - SOLUTIONS
Problems Causes Solutions
The machine does not
turn on
The machine is not connected to
the power supply.
Connect the machine to the power
supply.
The service door is open. Close the service door.
Coffee is not hot enough The cups are cold. Warm the cups.
No hot water or steam is
dispensed
The hole of the steam spout is
clogged.
Clean the hole of the steam spout
using a pin.
Coffee has little foam The coffee blend is unsuitable,
the coffee is not freshly roasted
or the grind is too coarse.
Change coffee blend or adjust the grind
(section 5). Increase the dose (section 6).
The machine takes a long
time to warm up or the
amount of water dispensed
from the spout is too little.
The machine’s circuit is ob-
structed by limescale.
Descale the machine.
The Brew Group does not
come out.
The Brew Group is out of place. Turn on the machine. Close the service
door. The Brew Group is automatically
placed in the correct position.
The grounds drawer is inserted. Remove the grounds drawer before
removing the Brew Group.
Coffee is not brewed There is no water. Fill the water tank and prime the circuit
again (section 4.3).
The Brew Group is dirty. Clean the Brew Group (section 10.1).
The dose setting is high. Decrease the dose setting (section 6).
The circuit is not primed. Prime the circuit again (section 4.3).
Coffee is brewed slowly The dose setting is high. Decrease the dose setting (section 6).
The coffee is too fi ne. Change coffee blend or adjust the grind
(section 5). Decrease the dose setting
(section 6).
The circuit is not primed. Prime the circuit again (section 4.3).
The Brew Group is dirty. Clean the Brew Group (section 10.1).
Coffee leaks out of the
dispensing spout
The dispensing spout is in a
wrong position.
Replace the dispensing spout in its
correct position.
The dispensing spout is clogged. Clean the dispensing spout and its
holes.
Please contact an Authorized Service Centre for any faults not covered in the above table or when the
suggested solutions do not solve the problem.
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