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19
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES AND SOLUTIONS
There is clicking/
sparking, but a burner
or burners won’t light
easily or at all.
You may not have turned the dial far enough. Ensure the
dial is turned to the high position.
The ignitor(s) may be dirty or wet. Clean them following
the instructions in ‘Care and cleaning’.
Wait 1 minute, then try to relighting the burner again,
holding the dial for a few more seconds this time
around. If this doesn’t work and the burner still won’t
light, see the other possible causes and solutions below.
The gas supply may not be turned on at the valve or gas
bottle. Turn all the burners off, and check whether the
gas supply to the cooktop is turned on.
The gas supply to the house may not be working. You
should hear the gas when you turn a burner on.
If you use bottled gas, this may indicate you are getting
near the end of the bottle and need to replace it.
Burner parts may be clogged or wet. Make sure that
they are clean and dry. See ‘Care and cleaning’ for
instructions.
Burner parts may not have been replaced correctly.
Check the assembly and make sure the burner cap is
sitting flat. See ‘Care and cleaning’ for illustrations.
The flame has been
blown out by a draught
or extinguished by a
spill.
The auto-reignition feature will recognise this. The
ignitors will spark and attempt to relight the burner. If
the burner fails to relight, turn the burner off, then wait
for at least 1 minute before attempting to relight. This
is to allow for any small amount of gas that may have
escaped to disperse.
The flame goes out at
low settings.
The gas supply pressure may be low. Check this with
your service person or installer.
If you use bottled gas, this may indicate you are getting
near the end of the bottle
The flames are yellow
or yellow-tipped rather than
blue.
Burner parts (especially the flame ports) may be clogged
or wet. Check that they are clean and dry.
The cooktop may have been connected to the wrong
type of gas or the gas pressure is not correct. Contact
Customer Care and do not use your cooktop until it has
been checked by a qualified technician.
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