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Wi-Fi Issues
Possible solutionPossible causeIssue
Position the vehicle close to the hotspot with the front of the vehicle
facing the hotspot direction and remove obstacles if possible. Other
Wi-Fi, Bluetooth, microwave and cordless phones may cause interfer-
ence.
Weak signal probably due to distance
from the hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped with heated windshield, try positioning the
vehicle so that the windshield is not facing the hotspot. If you have
metallic window tinting but not on the windshield, position the vehicle
to face the hotspot. If all windows are tinted, you can open the
windows in the direction of the hotspot if that is feasible.
There may be an obstruction between
SYNC 3 and the hotspot.
Poor signal seen by SYNC
3 despite being near a
hotspot.
Try to remove other obstructions that may impact signal quality such
as opening the garage door.
Please set the network to visible and try again.The hotspot was defined as a hidden
network.
A hotspot is not listed in
the list of available
networks.
470
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201706, Second Printing
SYNC™ 3
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