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Manual Service Request
Concept
Using a manually initiated Service Request,
data on the vehicle's service notifications is
directly sent by MINI to the service center.
If feasible, the service center will contact
the customer about arranging a service ap-
pointment.
General information
A Service Request can be started via a
Check Control message, refer to page 111.
Carry out service registration via the Check
Control message: "Service request".
Starting a Service Request
1. "MINI Connected"
2. "MINI Assist"
3. "Teleservice Call"
Last Service Request
Concept
The last Service Request, for instance the
last report to the dealer’s service center, can
be displayed on the Control Display.
Displaying the last Service Request
Check to see when the last Service Request
was transmitted.
1. "My MINI"
2. "Vehicle status"
3. Move the Controller to the left.
4. "Teleservice Call"
Teleservice Report
Concept
Transmits technical data that is evaluated
for the ongoing development of MINI prod-
ucts from the vehicle to MINI in regular in-
tervals, if needed.
General information
The Teleservice Report is free of charge and
is activated in vehicles that meet the follow-
ing requirements:
– Certain technical requirements are met.
– Active MINI Connected contract.
– Equipped with intelligent emergency
call.
Neither personal data nor position data is
transmitted.
Teleservice Battery Guard
Concept
If the battery charge state falls below cer-
tain values, MINI will inform you or your
dealer’s service center directly as warranted
or the next time the vehicle is started.
General information
If necessary and possible, the dealer's serv-
ice center will contact you to arrange a
service appointment.
The Battery Guard Teleservice is available
on a country-specific basis and under the
following conditions:
– Certain technical requirements are met.
– Active MINI Connected contract.
– To receive information from the Battery
Guard Teleservice, your contact data
must be stored in the MINI Connected
customer portal.
Your dealer’s service center
Concept
The preset service center is displayed. It is
possible to contact the service center.
Seite 241
MINI Connected COMMUNICATION
241
Online Edition for Part no. 01405A02584 - II/20
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