User Manual GE GTE19DTNRWW 19.2 Cu. Ft. Top-Freezer Refrigerator

In order to return damaged or unneeded parts, you need to
complete the online returns process and get a Return
Materials Authorization (RMA) number. Through this process,
you will be given instructions on how to return the item,
including the return shipping address. A RMA number is
required for a return and must be visible on the return package
or the return will not be processed.

Parts and accessories may be returned for credit up to 90
days from
the date the part or accessory was shipped to you from our
warehouse. Returns need at least one billing cycle (30 days) to
be
processed before your account can be credited.
- 30 Day Return Policy Items may be returned within 30 days
from the
date they were shipped from our warehouse without a
restocking fee.
- 31-90 Day Return Policy Items may be returned within 31-90
days
from the date they were shipped from our warehouse. A $15
restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped more than
90
days ago cannot be returned.

Returning a Part
- If you ordered a part online that you would like to return,
please start
by requesting a Return Materials Authorization (RMA). Once
you
complete and submit the return form, you will receive a
confirmation
email within approximately 20 minutes. Print the shipping
label
included in the email and attach to the outside of your
package. The
label contains the RMA number and correct warehouse
address for
your return. To receive credit for returned part and
accessories, all
items must be in sellable condition. Please allow one billing
cycle for
your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date the
part or
accessory was shipped to you from our warehouse. The part
or
accessory may be returned for a $15 re-stocking fee between
31 and
90 days from shipment. After 90 days the part or accessory
may not
be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the reason
for the
return is determined to be our error, we will refund the
shipping cost of
your original order.
Did not Order Online?
- If the part you would like to return was not ordered online,
please call
1-800-477-6186 for assistance, Hours of operation: Monday -
Friday,
9:00 am to 6:00 pm Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased,
complete the returns process for the current item and place a
new
order for the item you need.