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sharkclean.comsharkclean.com
AVAILABLE ACCESSORIES TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any
blockages found.
(Refer to Checking for Blockages section for more information.)
• If any string, carpet fibers, or hair is wrapped around the brushroll, extend cleaning time to
allow Zero-M™ technology to remove it.
– If some hair or fibers remain wrapped around brushroll after continued use, remove the floor
nozzle cover and carefully cut debris with scissors and remove from brushroll. See Cleaning
the Brushroll section for more information.
Vacuum lifts area rugs.
• Make sure Power/Surface switch is set to Hard Floor (setting I).
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll does not spin in carpet cleaning mode.
• If the Brushroll Indicator Light turns red, immediately turn o and unplug the vacuum. Remove
pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on
power.
• With the power on, recline the handle, which will automatically turn on the brushroll.
• Ensure that the Power/Surface switch is set to Carpet (setting II) for brushroll
to spin.
Vacuum turns o on its own or indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor o. Perform the following steps to restart
thethermostat:
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
6. Restart the unit with the Power/Surface switch.
For all other issues, please call Customer Service 1-800-798-7398.
A
E
D
C
B
A
Duster Crevice Tool
Two cleaning tools in one. The crevice tool
gives you extended cleaning reach for small
spaces, while the soft dusting brush cleans a
multitude of surfaces.
B
Wide Upholstery Tool
Wide cleaning path helps remove pet hair,
dust, and large debris from mattresses,
couches, curtains, lampshades, and other
delicate upholstered surfaces.
C
Hair Removal Multi-Tool
A single convertible tool for cleaning tough
pet messes two ways: first, a rubber bristle
brush for cleaning stubborn hair from
carpeted areas. Then remove the bristles to
reveal an upholstery tool perfect for cleaning
couches and bedding.
D
Pet Power Brush
Designed to remove pet hair and ground-in
dirt from carpeted stairs and upholstery.
E
Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this adjustable
36” tool. Flip the extension piece over to
clean the underside of appliances.
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's
configuration. To order additional accessories, visit sharkaccessories.com.
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