User manual Television
Right side jacks
Left side jacks
Many cable or satellite TV boxes have more than one connection type. To get the best video, you should use the best connection type available. For more information, see What connection should I use? on page 16.
You can connect your cable or satellite box using:
• HDMI® (best)
• AV (good)
• Coaxial (good)
Note For better picture quality, we recommend that you use cables designated as High Speed HDMI® cables.
Note An HDMI® cable carries both audio and video. You do not need to use any audio cables.
Notes Cables are often color-coded to match color-coded jacks.
Notes
• Use a coaxial cable to eliminate interference and noise from radio waves.
• Do not bundle the coaxial cable with the power cord or other cables.
Notes
You can use an HDMI® jack on your TV to connect to a computer.
Note For better picture quality, we recommend that you use cables designated as High Speed HDMI® cables.
When you connect a USB flash drive to the USB jack on your TV, you can view photos and videos or listen to music stored on the drive or you can use the Live TV Pause feature to pause live TV for up to 90 minutes.
1. Plug a USB flash drive into the USB port on your TV.
Caution Do not remove the USB flash drive or turn off your TV while using the USB flash drive. You may lose data or damage the USB flash drive.
2. Press or to highlight the Roku Media Player or USB Media Player tile, then press OK.
When you connect headphones, your TV speakers are muted and sound only plays through the headphones.
Warning Loud noise can damage your hearing. When using headphones, use the lowest volume setting on your headphones that still lets you hear the sound.
• Connect the headphones to the 
jack on your TV.
Note You can also connect a home theater system, sound bar, or external speaker system to the jack.
You can connect an AV receiver and your devices to create a home theater.
The connections you make depend on the video and audio jacks available on your devices. Refer to the documentation that came with your devices for connection information.
Just remember to use the best connection types available for the best picture and sound. For information about connection types, see What connection should I use? on page 16.
You should connect devices before you connect the power cord. When you are adding devices, make sure that the power cord is unplugged from the power outlet.
Caution
When you turn on your TV for the first time, Guided Setup starts. During Guided Setup:
• Your TV automatically detects your wireless network, so have your network name and password handy and follow the easy on-screen instructions.
Note Roku accounts are free, and while a valid credit card number is not required, providing your card information makes renting and purchasing entertainment a breeze.
• After you are connected to your account, your TV automatically updates with the latest software, and you can start streaming immediately.
Note If you aren’t ready to connect your TV to a wireless network, you can still use it as a regular TV.
Cleaning your TV cabinet
Clean the cabinet with a soft, lint-free cloth. If the cabinet is especially dirty, moisten a soft, lint-free cloth in a weak detergent solution, squeeze the excess moisture from the cloth, then wipe the cabinet with the cloth. Use a clean cloth to dry the cabinet.
Cleaning your TV screen
Clean the screen with a soft, lint-free cloth.
Warning Do not try to repair your TV yourself. Contact authorized service personnel.
Note If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again.
Symptom | Possible cause | Try this... |
| Picture does not fill the screen or there are black bars around the picture | The picture size may need to be adjusted | • Adjust the picture size (aspect ratio). See the Picture Size option in the Options menu. |
I don't see a picture when I select an input | TV is not on | • Make sure that your TV is plugged into a working power outlet, and that your TV is turned on. (Your TV has a light on the front that indicates if your TV is turned off.) |
Cables are not connected correctly | • Make sure that the video cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 17 or Connecting an antenna or cable TV (no box) on page 20. | |
Picture settings may be incorrect | • Adjust the contrast and brightness. See the TV brightness option in the Settings menu or Options menu. • Adjust the TV picture. | |
Incorrect input may be selected | • Make sure that the correct input is selected for the device you want to view. | |
Input source not detected | • Make sure that the device connected to the input is turned on. • Make sure that the cord to and from the device is connected firmly and correctly to the device and your TV. | |
TV input may be bad | • Connect a different device to the same input and check to see if it works correctly. | |
TV channel does not appear | Broadcast TV may be experiencing problems or may not be set up | • Try another channel. The station may be experiencing problems. • Make sure that the incoming signal is compatible. • If you are trying to watch broadcast TV, make sure that Antenna TV is set up. |
Dark, poor, or no picture (screen is lit), but sound is good | Broadcast TV may be experiencing problems or may not be set up | • Try another channel. The station may be experiencing problems. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. |
Cables may not be connected correctly | • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 17 or Connecting an antenna or cable TV (no box) on page 20. • Make sure that the video cables are connected correctly and securely to your TV. • The video cable(s) you are using may be bad. Try a new set. | |
Picture settings may be incorrect | • Adjust the brightness. See the TV brightness option in the Settings menu or Options menu. • Change to a different picture mode. See the Picture mode option in the Options menu or Advanced Picture Settings menu. | |
No color, dark picture, or color is not correct | Picture settings may be incorrect | • Adjust the contrast, color, and brightness settings. See the TV brightness option in the Settings menu or the Options menu. |
Broadcast TV may be experiencing problems | • Try another channel. The station may be experiencing problems. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. | |
Cables are not connected correctly | • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 17 or Connecting an antenna or cable TV (no box) on page 20. • Make sure that the video cables are connected correctly and securely to your TV. • The video cable(s) you are using may be bad. Try a new set. | |
Only snow (noise) appears on the screen | Broadcast TV may be experiencing problems or may not be set up | • Try another channel. The station may be experiencing problems. • If you are trying to watch broadcast TV, make sure that Antenna TV is set up. • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. |
Cables may not be connected correctly | • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 17 or Connecting an antenna or cable TV (no box) on page 20. | |
Picture quality is good on some channels and poor on others. Sound is good | Broadcast signal may be weak | • If you connect to cable without a set-top box and experience poor picture quality, you may need to install a set-top box to improve signal reception and picture quality. Contact your cable TV provider about upgrading to a set-top box. |
Dotted lines or stripes appear on the screen | Cables may not be connected correctly | • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 17 or Connecting an antenna or cable TV (no box) on page 20. • Make sure that the video cables are connected correctly and securely to your TV. • The video cable(s) you are using may be bad. Try a new set. |
Broadcast signal may be weak | • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from your TV to eliminate the interference. | |
Double images | Broadcast signal may be weak | • If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. • If you are using an antenna and the signal strength is low, switch to a cable or satellite box. |
The picture has a few bright or dark spots | This is normal in LED TVs | • A few bright or dark spots on a TV screen is normal. It does not affect the operation of your TV. |
Good picture, but no sound | Volume is down or muted | • Increase the volume. • Make sure that the sound is not muted. |
Headphones may be connected | • Make sure that you do not have headphones connected. When headphones are connected, no sound comes from your TV speakers. | |
TV speakers may be turned off | • If you want sound to play through your TV speakers, make sure that your TV speakers are turned on. | |
You may need to change the audio mode | • Change to a different audio mode. | |
Home theater system, sound bar, or external speaker system may not be turned on or may not be set up correctly | • If you are using a home theater system, sound bar, or external speaker system, make sure that it is turned on and is not muted and that it is set to the correct source. • If you connected an ARC audio device to the HDMI 1 (ARC) jack, make sure that you have turned on the ARC feature. • If you are using a home theater system, sound bar, or external speaker system and have connected it with a digital audio cable, make sure that you have set up the digital audio connection. • Make sure that the audio cables are connected correctly and securely to your TV. | |
Bad content, no audio | • Make sure that the selected channel or content is intended to be broadcasting with sound. | |
Cables may not be connected correctly | • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 17 or Connecting an antenna or cable TV (no box) on page 20. • The audio cables you are using may be bad. Try a new set. |
Poor picture | Light in the viewing area may be interfering | • Make sure that the room is not too bright. Light reflecting off the screen can make the picture difficult to see. |
A connected camera or camcorder may be interfering | • If an S-VHS camera or a camcorder is connected while another connected device is turned on, the picture may be poor. Turn off one or more devices. | |
Audio noise | Other devices may be interfering | • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from your TV to eliminate the interference. |
After images appear |
| • Do not display a still image, such as a logo, game, or computer image, for an extended period of time. This can cause a permanent after-image to be burned into the screen. This type of damage is not covered by your warranty. |
Symptom | Possible cause | Try this... |
My TV doesn't turn on using the remote control | No power to TV | • Make sure that the power cord is correctly connected to both your TV power connector and power outlet. See Connecting power on page 32. You should see an LED in the front of the TV panel when a button on the remote is pressed. If you see no LED activity, try another outlet or check your fuse box. |
Line-of-sight obstructed | • Make sure that no objects (or pets) are obstructing the line-of-sight from the remote control to the remote sensor on the front of your TV. See Aiming the remote control on page 33. | |
Remote not responding | • Open the battery compartment and make sure that the batteries are seated in the correct positions (+ and - in the correct positions). See Installing remote control batteries on page 33. • Make sure that the batteries are fresh and working correctly. Replace the batteries, if necessary. | |
TV frozen | • If the front LED is not responding, or abnormally bright, disconnect the power cord from the power outlet, wait a few seconds, then reconnect the power cord. | |
Trouble programming your existing universal remote control | Remote control may not be programmed correctly | • For instructions on programing a universal remote control, visit website. • Refer to the User Guide that accompanied your universal remote control and contact the manufacturer if problems persist. |
Batteries may be dead | • Replace dead batteries with new batteries. Refer to the User Guide that accompanied your universal remote control. |
Symptom | Possible cause | Try this... |
No power | Power cord may not be connected correctly | • Make sure that the power cord is correctly connected to both your TV power connector and power outlet. See Connecting power on page 32. You should see an LED in the front of your TV panel when a button on the remote is pressed. If you see no LED activity, try another outlet or check your fuse box. • Unplug the power cord, wait 60 seconds, then plug the cord back in and turn on your TV. |
Other devices may be interfering | • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from your TV to eliminate the interference. | |
My TV tuner does not pick up as many over-the-air channels as it should | Antenna may not be placed optimally | • Adjust the antenna location and rescan. Go to Settings > TV inputs > Antenna TV > Scan again for channels. • Reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite TV provider. • Make sure that the antenna or cable/satellite TV is connected securely to your TV. • Try replacing the cable between the antenna/cable or cable/satellite box and your TV. |
Broadcast TV may not be set up | • Make sure that Antenna TV is set up. | |
One or more channels do not display | Channels may be blocked or hidden | • Make sure that the channels are not blocked. • Make sure that the channels are not hidden. The channel may have been deleted from the channel list. You can add the channel back to the channel list. |
The wrong input may be selected | • Make sure that you have selected the correct input tile for the device or service you are trying to use. | |
You may need to use the remote control that came with the cable or satellite box | • If you are using a cable or satellite box, use the remote that came with that box to change channels. | |
I lost my parental control PIN | Need PIN recovery | • You will need to factory reset your TV, as the PIN cannot be recovered or reset any other way. Go to Settings > System > Advanced system settings > Factory reset. |
Some settings cannot be accessed | Not all settings are available for all devices or inputs | • If the  icon or a menu option is grayed, you cannot adjust settings for the current video input mode. |
TV cabinet creaks | This is normal | • When your TV is in use, the temperature rises naturally and may cause the cabinet to expand or contract which can cause a creaking noise. This is not a malfunction. |
Control buttons do not work | TV may be frozen | • Unplug the power cord, wait a few seconds, then plug the cord back in and turn on your TV. |
TV keeps turning off | Sleep timer may be turned on | • Make sure that the sleep timer is not turned on. |
| Some features are not available | The wrong TV mode may be selected | • You may have Set up for store mode when you set up your TV. Store use mode is for retail environments only. In Store use mode, some of your TV’s features are missing or limited. If you selected Set up for store use and you want to change to Set up for home use, you have to reset your TV to the factory defaults. Go to Settings > System > Advanced system settings > Factory reset. |
Symptom | Possible cause | Try this... |
How can I find out more about using my TV? |
| • If you need help with using your TV or Roku, go to website. |
I can't turn my TV on with the Roku mobile aPP | Your TV is "asleep" | • You will need to use the physical remote button to "wake up" or turn on your TV. |
I can't find my TV with the Roku mobile app | TV and mobile app not on same wireless network | • Make sure that your TV and the mobile app are on the same network. |
TV not powered or working normally | • Make sure that your TV is connected to a working power outlet and that your TV is turned on. See Connecting power on page 32. |
Symptom | Possible cause | Try this... |
I cannot connect to the internet | Network connection may not be set up | • If you did not connect to the internet when you first set up your TV, set up a network connection. |
Network name or password may have changed | • If your network name or password has changed, you need to update your network connection. | |
Streaming keeps pausing to load more data | Wireless LAN not optimized | • Rotate wireless router slightly • Elevate the router • Turn off other wireless connections • Use 5.0Ghz, if possible. Roku TVs support dual band. |
Insufficient broadband speed | • Turn off other wireless connections that may also be using bandwidth. |
Symptom | Possible cause | Try this... |
My TV is not displaying the video from the connected CEC device | Cables may not be connected correctly | • Make sure that the HDMI® cable is connected securely to your TV and the device. • Make sure that the device is connected to your TV with an HDMI® cable. |
Picture settings may be incorrect | • Try adjusting your TV picture. | |
The selected input may be incorrect | • Make sure that the correct input tile is selected. | |
Connected device may not be a CEC device | • Make sure that the device is a CEC device. See the documentation that came with the device for more information. | |
CEC control may not be set up correctly | • Make sure that your TV has searched for CEC devices. | |
My TV is not playing the audio from the connected CEC device. | Cables may not be connected correctly | • Make sure that the HDMI® cable is connected securely to your TV and the device. |
Volume may be too low or muted | • Make sure that the volume on your TV and the device is turned up and not muted. | |
TV speakers may be turned off | • If you want sound to play through your TV speakers, make sure that your TV speakers are turned on. | |
Connected device may not be a CEC device | • Make sure that the device is a CEC device. See the documentation that came with the device. | |
CEC control may not be set up correctly | • Make sure that your TV has searched for CEC devices. | |
Connected audio device may not be set up correctly | • If you are using a home theater system, sound bar, or external speaker system, make sure that it is set to the correct source. • If you are using a home theater system, sound bar, or external speaker system and have connected it with a digital audio cable, make sure that you have set up digital audio. • If you connected an ARC audio device to the HDMI 1 (ARC) jack, make sure that you have turned on the ARC feature. | |
My TV's remote control does not control the device | Connected device may not be turned on | • Make sure that the device is turned on. |
Line-of-sight obstructed | • Make sure that no objects (or pets) are obstructing the line-of-sight from the remote control to the remote sensor on the front of your TV and the device. | |
Connected device may not support some or all CEC features | • Depending on the device, all the buttons may not work. • The device may not support this feature. See the documentation that came with the device for more information. | |
CEC control may not be set up correctly | • Make sure that your TV has searched for CEC devices. • If you are trying to control the volume on an HDMI® CEC audio receiver using your TV remote control, make sure that your TV speakers are turned on. • If you are trying to control the volume on an HDMI® CEC audio receiver using your TV remote control, make sure that the system audio control is turned on. |
The device does not show up in the CEC device list | Connected device may not be a CEC device | • Make sure that the device is a CEC device. See the documentation that came with the device. |
Cables may not be connected correctly | • Make sure that the HDMI® cable is connected securely to your TV and the device. • Make sure that the device is connected to your TV with an HDMI® cable. | |
CEC control may not be set up correctly | • Make sure that your TV has searched for CEC devices. | |
My device does not turn off when I turn off my TV | Connected device may not be a CEC device | • Make sure that the device is a CEC device. See the documentation that came with the device. |
Connected device may not support some or all CEC features | • The device may not support this feature. See the documentation that came with the device for more information. | |
CEC control may not be set up correctly | • Make sure that your TV has searched for CEC devices. • Make sure that system standby is turned on. | |
My TV does not turn on when I turn on my device | Connected device may not be a CEC device | • Make sure that the device is a CEC device. See the documentation that came with the device. |
Connected device may not support some or all CEC features | • The device may not support this feature. See the documentation that came with the device for more information. | |
CEC control may not be set up correctly | • Make sure that your TV has searched for CEC devices. • Make sure that 1-touch play is turned on. |
