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38
EN
Noises You Might Hear
Symptoms Possible Cause & Solution
Rattling and clanking
noise
Foreign objects, such as keys, coins, or safety pins may be in the drum.
• Stop the appliance, check the drum for foreign objects. If the noise
continues after the appliance is restarted, call for service.
Thumping sound Heavy wash loads may produce a thumping sound. This is usually
normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the wash load.
Wash load may be out of balance.
• Pause the cycle and redistribute the load after the door unlocks.
Vibrating noise Package materials are not removed.
• Remove package materials.
Wash load may be unevenly distributed in the drum.
• Pause the cycle and redistribute the load after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the Levelling the Appliance to adjust the leveling of the appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See the Installation Place
Requirements to select the proper location.
Operation
Symptoms Possible Cause & Solution
Water is leaking. House drain pipes are clogged.
• Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged
drain hose.
• Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Drain pump filter cap is not fitted correctly.
• Refit the drain pump filter.
Appliance does not
operate.
Control panel has powered off due to inactivity.
• This is normal. Press the Power button to turn the appliance on.
Appliance is unplugged.
• Make sure that the cord should be plugged securely into a working outlet.
Water supply is turned off.
• Turn the water supply tap completely.
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