User Manual LG OLED55GXPUA GX 55 inch Class with Gallery Design 4K Smart OLED TV

• User Manual - (English)

• ENERGY GUIDE - (English)

Table of contents

• Preparing
• Optional Extras
• Lifting and moving the TV
• Mounting to the Wall
• Connections
• Remote RS-232C setup
• Using Button
• Using Magic Remote Control
• User Guide
• Troubleshooting

User manual Television

Preparing

• When the TV is turned on for the first time after being shipped from the factory, initialization of the TV may take approximately one minute.

• Image shown may differ from your TV.

• Your TV’s OSD (On Screen Display) may differ slightly from that shown in this manual.

• The available menus and options may differ from the input source or product model that you are using.

• New features may be added to this TV in the future.

• The device must be easily accessed to a location outlet near the access. Some devices are not made by turning on / off button, turning off the device and unplugging the power cord.

• The items supplied with your product may vary depending upon the model.

• Product specifications or contents of this manual may be changed without prior notice due to upgrade of product functions.

• For an optimal connection, HDMI cables and USB devices should have bezels less than 8 mm (0.31 inches) thick, 18 mm (0.7 inches) width and 8 mm (0.31 inches) a wire diameter.

• Use an extension cable that supports USB 2.0 or higher if the USB cable or USB flash drive does not fit into your TV’s USB port.

* A ≦ 8 mm (0.31 inches)

* B ≦ 18 mm (0.7 inches)

* C ≦ 8 mm (0.31 inches)

• Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may not display or a connection error may occur.

• Recommended HDMI cable types (3 m (9.84 ft) or less)

- Ultra High Speed HDMI®/™ cable

• When attaching the stand to the TV set, place the screen facing down on a cushioned table or flat surface to protect the screen from scratches.

• Make sure to wring any excess water or cleaner from the cloth.

• Do not spray water or cleaner directly onto the TV screen.

• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.

Optional Extras

Optional extras can be changed or modified for quality improvement without any notification. Contact your dealer for buying these items. These devices work only with certain models. The model name or design may be changed due to the manufacturer’s circumstances or policies.

Magic Remote Control

MR20GA

Check whether your TV model supports Bluetooth in the Wireless Module Specification to verify whether it can be used with the Magic Remote.

Stand

(Depending upon model)

Wall Mounting Bracket

(Depending upon model)

Make sure to use screws and wall mount bracket that meet the VESA standard. Standard dimensions for the wall mount kits are described in the following table.

Lifting and moving the TV

When moving or lifting the TV, read the following to prevent the TV from being scratched or damaged and for safe transportation regardless of its type and size.

• It is recommended to move the TV in the box or packing material that the TV originally came in.

• Before moving or lifting the TV, disconnect the power cord and all cables.

• When holding the TV, the screen should face away from you to avoid damage.

• Hold the side and bottom of the TV frame firmly. Make sure not to hold the transparent part, speaker, or speaker grill area.

• Use at least two people to move a large TV.

• When transporting the TV by hand, hold the TV as shown in the following illustration.

• When transporting the TV, do not expose the TV to jolts or excessive vibration.

• When transporting the TV, keep the TV upright; never turn the TV on its side or tilt towards the left or right.

• When handling the TV, be careful not to damage the protruding buttons.

•  Avoid touching the screen at all times, as this may result in damage to the screen.

•  Do not place the product on the floor with its front facing down without padding. Failure to do so may result in damage to the screen.

•  When attaching the stand to the TV set, place the screen facing down on a cushioned table or flat surface to protect the screen from scratches.

Mounting on the Table

1. Lift and tilt the TV into its upright position on a table.

• Leave a minimum of 10 cm (4 inches) space from the wall for proper ventilation.

2. Connect the power cord to a wall outlet.

• Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when assembling the product. (Doing so may damage the product.)

• If you install the TV on a stand, you need to take actions to prevent the product from overturning. Otherwise, the product may fall over, which may cause injury.

• Do not use any unapproved items to ensure the safety and lifespan of the product.

• Any damages or injuries by using unapproved items are not covered by the warranty.

• Make sure that the screws are fastened tightly. (If they are not fastened securely enough, the TV may tilt forward after being installed.)

• When installing on a cabinet or a shelf using a stand, make sure its width is greater than that of the TV.

• Do not fasten the screws with excessive force otherwise they may strip and become loose.

Securing TV to the Wall

1. Insert and tighten the eye-bolts, or TV brackets and bolts on the back of the TV.

• If there are bolts inserted at the eye-bolts position, remove the bolts first.

2. Mount the wall brackets with the bolts to the wall. Match the location of the wall bracket and the eye-bolts on the rear of the TV.

3. Connect the eye-bolts and wall brackets tightly with a sturdy rope or cable. Make sure to keep the rope parallel to the flat surface.

• Use a platform or cabinet that is strong and large enough to support the TV securely.

• Brackets, bolts and ropes are optional. You can obtain additional accessories from your local dealer.

Mounting to the Wall

An optional wall mount can be used with your LG Television. Consult with your local dealer for a wall mount that supports the VESA standard used by your TV model. Carefully attach the wall mount bracket at the rear of the TV. Install the wall mount bracket on a solid wall perpendicular to the floor. If you are attaching the TV to other building materials, please contact qualified personnel to install the wall mount. Detailed instructions will be included with the wall mount. We recommend that you use an LG brand wall mount. The LG wall mount is easy to adjust or to connect the cables. When you do not use LG’s wall mount bracket, use a wall mount bracket where the device is adequately secured to the wall with enough space to allow connectivity to external devices. If you are using a non-adjustable mount, attach the mount to the wall. Attach the cables to the TV first, then attach the TV to the mount.

• Remove the stand before installing the TV on a wall mount by performing the stand attachment in reverse.

• For more information of screws and wall mount bracket, refer to the Separate purchase.

• If you intend to mount the product to a wall, attach VESA standard mounting interface (optional parts) to the back of the product. When you install the set to use the wall mounting bracket (optional parts), fix it carefully so as not to drop.

• When mounting a TV on the wall, make sure not to install the TV by hanging the power and signal cables on the back of the TV.

• Do not install this product on a wall if it could be exposed to oil or oil mist. This may damage the product and cause it to fall.

• When installing the Full Contact Wall Mount, the TV may not be contacted firmly against the wall due to some wall conditions.

Precautions for Safety

(Except for OLW480B)

• Professional installers should read this manual carefully to ensure proper installation.

• Professional installers should forward this manual to customers after installation and encourage them to read and store it in a convenient place for future reference. After reading the installation manual, keep it in a convenient place for future reference.

• Ask a professional installer appointed by the store for installation of the product. Installation by someone other than a professional installer is extremely dangerous and may result in personal injury.

• Do not install the product in an unstable site that cannot withstand its weight. If the installation site lacks sufficient rigidity, the product may fall and cause personal injury.

• Contact a professional installer appointed by the store prior to moving or replacing the product after installation. Installation is a technical task and safety issues may arise if an individual attempts to install or move the product personally.

• Do not hang on the product or subject it to severe impact after installation. Doing so may cause the product to fall and cause personal injury.

• When installing the product on a wall, do not hang the power line or signal cables from the back of the TV. This can damage the cords, resulting in a fire, electrical shock or malfunction of the product.

• Be sure to wear work gloves when installing the product.

- Installing with unprotected hands may result in injury

• Install the product according to the instructions in the installation manual. Failure to install the product according to the instructions in the installation manual can result in serious personal injury or product damage.

• Be sure to have at least two people when installing the product or adjusting the product’s height. Attempting to perform installation or adjustments personally may result in personal injury or damage to the product.

• Make sure a wall is available prior to proceeding with installation. Make use of the anchors and screws provided with the product. Use of any unauthorized anchors or screws may not support the product's weight, which poses safety risks.

• When drilling in the wall for installation, be sure to use drill bits and drills of the specified diameter. Follow the instructions for the hole depth. Drilling and installing the product in ways other than specified in the installation manual may result in an unstable installation and potential safety issues.

• Do not wipe the product with a wet towel or use any heating equipment or humidifier under the place where the product is installed. Liquid water or vapor may enter the product and excessive heat may cause fire, electric shock, or malfunction.

• Do not install the product near a fire sprinkler or detector, a place where vibration or shock may occur or near a highvoltage wire or power source.

• Unplug the product’s power cord from the wall outlet before installing. Installing the product while the power cord is plugged in may result in electric shock or fire.

• Do not install the product with bare hands. Be sure to wear work gloves. Attempting installation without work gloves may cause personal injury.

• Connect the product with the supplied cable. Use of an unauthorized cable may result in damage by friction with the wall. Make sure to use the supplied cable gender. (This may vary by model.)

Before Installation

(Except for OLW480B)

• Do not use the product for any purpose other than installing the TV on a wall.

• Avoid product damage and safety accidents caused by careless installing or use of improper or unauthorized wall mount.

• Follow the instructions in the installation manual for a convenient installation of the wall mount.

• Immediately discontinue installation and contact the service center if you cannot fully understand the installation process. Use a professional installer if any installation issues remain after the inquiry.

• Installation of this product on a concrete wall or wood stud is recommended. Installation of this product on other surfaces (Dry wall, plywood, bricks, etc.) is not recommended. Improper installation may result in the product falling.

• Install the product only on a vertical wall. Do not install on a tilted wall that exceeds building standards or on the heavily titled wall or ceiling. LG is not responsible for problems caused by improper installation of the product, e.g., heavily tilted walls and ceilings.

• Check the enclosed accessories before installation. We are not responsible for any lost or damaged accessories after the inner packaging is opened.

• When an infant or small child swallows the enclosed accessories, various safety accidents such as choking may occur. Keep the enclosed accessories out of the reach of infants and children.

• When tightening screws, tighten until fully snug. Avoid using excessive force when tightening the screws. Doing so may damage the wall and product or reduce the rigidity or performance of the product.

• Avoid installing a TV that exceeds the specified tensile load, and do not allow any external force to be applied to the product.

• Avoid accidents by using work tools with care during installation.

Tools for Installation

• “+” shaped screwdriver (manual or electric) / level / drill / Ø 8 mm drill bit for concrete or Ø 4 mm drill bit for steel

Securing TV to the Wall

(Except for OLW480B)

• Please use the TV close to the wall after installation.

How to fix anchors and screws

(Except for OLW480B)

Please make sure that:

• Check that the material and thickness of the wall and finishing material comply with the installation manual. Before beginning the mounting process, you must be sure the wall is able to support the weight of the TV.

• Should use the enclosed anchors and screws on crack-free concrete walls.

• Never install the product on a plasterboard or wall made of paper or medium-density fiberboard (MDF). When it is necessary to install the product on such wall, anchor screws must be fastened to retaining walls (concrete) or wood Stud inside the finishing material.

• The wall mount should be attached to a stud. This usually will not be a problem, but depending on individual circumstances, there may be cases when the ability to mount into a stud is not possible. In this case, there are a variety of drywall anchors, such as toggle bolts, which may provide a solution. If using drywall anchors, please be sure the anchors and the wall have the ability to support the weight of your TV. Please note that the supplied anchors may not be the correct ones for your individual situation, so you should check with a local professional.

• Other unspecified walls must be capable of supporting pullout loads of over 70 kgf (154 lbf) (686 N) and shear loads of over 100 kgf (220 lbf) (980 N) per fastener.

• Use an Ø 8 mm drill bit for concrete and a hammer (impact) drill or Ø 4 mm drill bit for wood stud to drill holes.

(For installation on concrete wall)

1. Drill holes in anchor locations with a drill bit of Ø 8 mm to a depth of 80 mm (3.15 inches) to 100 mm (3.94 inches).

2. Clean the drilled holes.

3. Insert the enclosed anchors for fixing the wall mount into the holes. (Use a hammer when inserting anchors.)

4. Push the wall mount support closely toward the wall to match the hole locations.

5. Tighten screws for fixing the wall mount to the holes. At this time, tighten the screws to a torque of between 45 kgf/cm (39.06 lbf/in) to 60 kgf/cm (52.08 lbf/in).

(For installation on wood stud)

Use the Ø 4 mm drill bit for wood to drill holes with the depth of 76 mm (2.9 Inches). (Clean the drilled hole.)

Without using the wall mounting anchor, fasten the wall mounting screw directly to the wood stud.

After Installation

• When connecting additional cables from the sides, we recommend holding the centre of the TV horizontally or vertically and pulling the product to make sure there is sufficient distance from the wall before connecting.

• When connecting additional cables from the bottom, we recommend releasing the TV from the wall mount before connecting.

• Use cable management systems to arrange the cables at the bottom of the TV as shown below. Cable managements are not provided with the product, so purchase them separately.

(For example)

•  After installing the product, be sure to use it adhered to the wall.

- Using the product while it is not adhered to the wall may damage or shake the product.

Connections

You can connect various external devices to the TV. For more information on external device’s connection, refer to the manual provided with each device.

Antenna/Cable

Antenna/Cable Connect an antenna, cable, or cable box to watch TV while referring to the following. The illustrations may differ from the actual items and an RF cable is optional.

• Make sure not to bend the copper wire of the RF cable.

• Complete all connections between devices, and then connect the power cord to the power outlet to prevent damage to your TV.

• Use a signal splitter to use 2 TVs or more.

• DTV Audio Supported Codec: MPEG, Dolby Digital

• This TV cannot receive Ultra HD (3840 x 2160 pixels) broadcasts directly because the related standards have not been confirmed.

Other connections

Connect your TV to external devices. For the best picture and audio quality, connect the external device and the TV with the HDMI cable.

HDMI

• When connecting the HDMI cable, the product and external devices should be turned off and unplugged.

• Supported HDMI Audio format (Depending upon model): True HD (48 kHz), Dolby Digital / Dolby Digital Plus (32 kHz, 44.1 kHz, 48 kHz), PCM (32 kHz, 44.1 kHz, 48 kHz, 96 kHz, 192 kHz)

• → → [Picture] → [Additional Settings] → [HDMI Ultra HD Deep Color]

- On: Support 4K @ 50/60 Hz (4:4:4, 4:2:2, 4:2:0), 4K @ 100/120 Hz (4:4:4, 4:2:2, 4:2:0)

- Off: Support 4K @ 50/60 Hz (4:2:0)

If the device connected to Input Port also supports Ultra HD Deep Color, your picture may be clearer. However, if the device doesn’t support it, it may not work properly. In that case, change the TV’s [HDMI Ultra HD Deep Color] setting to off.

IR Blaster

• Control the set-top box (cable/satellite/IP/OTT), Blu-ray/DVD player, soundbar, game consoles, etc., using the IR Blaster. (Depending upon country)

- Connect the IR Blaster cable to the TV’s IR Blaster port.

- Place both ends (one or two) of the IR Blaster in front of the external device as shown in the picture below.

- Use universal control settings to control the device. Go to → → [Connection] → [Device Connection Settings] → [Universal Control Settings].

- Secure the IR Blaster with the 3M tape provided.

External Devices

Supported external devices are: Blu-ray player, HD receivers, DVD players, VCRs, audio systems, USB storage devices, PC, gaming devices, and other external devices.

• If you record a TV program on a Blu-ray/DVD recorder or VCR, make sure to connect the TV signal input cable to the TV through a DVD recorder or VCR. For more information about recording, refer to the manual provided with the connected device.

• The external device connections shown may differ slightly from illustrations in a manual.

• Connect external devices to the TV regardless about the order of the TV port.

• If you connect a gaming device to the TV, use the cable supplied with the gaming device.

• Refer to the external equipment’s manual for operating instructions.

• In PC mode, there may be noise associated with the resolution, vertical pattern, contrast or brightness. If noise is present, change the PC output to another resolution, change the refresh rate to another rate or adjust the brightness and contrast on the [Picture] menu until the picture is clear. Depending upon the graphics card, some resolution settings may not allow the image to be positioned on the screen properly.

• Some USB Hubs may not work. If a USB device connected through a USB Hub is not detected, connect it directly to the USB port on the TV.

• When connecting via a wired LAN, it is recommended to use a CAT 7 cable.

• The TV may be capable of operating without a set-top-box from a multichannel video programming distributor (MVPD).

Remote RS-232C setup

To obtain the RS-232C external control setup information, please visit website. Download and read the manual, (Depending upon model).

• Do not drop the product or let it fall over when connecting external devices. Otherwise, this may result in injury or damage to the product.

• When connecting external devices such as video game consoles, make sure the connecting cables are long enough. Otherwise, the product may fall over, which may cause injury or damage the product.

Using Button

You can simply operate the TV functions, using the button.

Basic functions

1. All running apps will close.
2. You can access and adjust the menu by pressing the button when TV is on.
3. You can use the function when you access menu control.

Adjusting the menu

When the TV is turned on, press the button one time. You can adjust the Menu items using the button.

Using Magic Remote Control

The descriptions in this manual are based on the buttons on the remote control. Please read this manual carefully and use the TV correctly. When the message [Magic Remote battery is low. Please change the battery.] is displayed, replace the batteries.

To install batteries, open the battery cover, replace batteries (1.5 V AA) matching the and ends to the label inside the compartment, and close the battery cover. Be sure to point the magic remote toward the remote control sensor on the TV. To remove the batteries, perform the installation actions in reverse. This remote uses infrared light. When in use, it should be pointed in the direction of the TV’s remote sensor.

(Some buttons and services may not be provided depending upon models or regions.)

Registering Magic Remote Control

How to register the Magic Remote Control

To use the Magic Remote, first pair it with your TV.

1. Put batteries into the Magic Remote and turn the TV on.
2. Point the Magic Remote at your TV and press the on the remote control.

* If the TV fails to register the Magic Remote, try again after turning the TV off and back on.

How to deregister the Magic Remote Control

Press the (BACK) and (HOME) buttons at the same time, for five seconds, to unpair the Magic Remote with your TV.

* Press and hold the button for more than 5 seconds to disconnect and re-register the Magic Remote at the same time.

• It is recommended that an Access Point (AP) be located more than 0.2 m (0.65 ft) away from the TV. If the AP is installed closer than 0.2 m (0.65 ft), the Magic remote control may not perform as expected due to frequency interference.

• Do not mix new batteries with old batteries. This may cause the batteries to overheat and leak.

• Failure to match the correct polarities of the battery may cause the battery to burst or leak, resulting in fire, personal injury, or ambient pollution.

• This apparatus uses batteries. In your community there might be regulations that require you to dispose of these batteries properly due to environmental considerations. Please contact your local authorities for disposal or recycling information.

• Batteries inside or inside the product shall not be exposed to excessive heat such as sunshine, fire or the like.

User Guide

For more information about this TV, read the USER GUIDE embedded in the product.

• To open the USER GUIDE → → [Support] → [User Guide]

Troubleshooting

Cannot control the TV with the remote control.

• Check if anything such as tape has been placed over the receiver.

• Check if there is any obstacle between the product and the remote control.

• Replace the batteries with new fresh ones.

No image display and no sound is produced.

• Check if the product is turned on.

• Check if the power cord is connected to a wall outlet.

• Check if there is a problem in the wall outlet by connecting other products.

The TV turns off suddenly.

• Check the power control settings. The power supply may be interrupted.

• Check if the auto-off function is activated in the settings menu.

• If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.

Abnormal Display

• If the TV feels cold to the touch, there may be a small flicker when it is turned on. This is normal; there is nothing wrong with TV. Some minute dot defects may be visible on the screen, appearing as tiny red, green, or blue spots. However, they have no adverse effect on the TV’s performance. Avoid touching the screen or holding your finger(s) against it for long periods of time. Doing so may produce some temporary distortion effects on the screen.

• This panel is an advanced product that contains millions of pixels. In a very few cases, you could see fine dots on the screen while you’re viewing the TV. Those dots are deactivated pixels and do not affect the performance and reliability of the TV.

Generated Sound

• Cracking noise A cracking noise that occurs when watching or turning off the TV is generated by plastic thermal contraction due to temperature and humidity. This noise is common for products where thermal deformation is required.

• Electrical circuit humming/panel buzzing A low level noise is generated from a high-speed switching circuit, which supplies a large amount of current to operate a product. It varies depending upon the product. This generated sound does not affect the performance and reliability of the product.

• Make sure to wring any excess water or cleaner from the cloth.

• Do not spray water or cleaner directly onto the TV screen.

• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.