User guide
Gaming Monitor
The color and the appearance may differ depending on the product, and the content in the manual is
subject to change without prior notice to improve the performance.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
S25HG40*E
S27HG40*E
S27HG61*S
Table of contents
Before Using the Product
Safety Precautions 4
Electricity and Safety 4
Installation 5
Operation 6
Cleaning 8
Correct posture to use the product 9
Product Overview
Function Key Guide 11
Ports 12
2
Configuring Menu Settings
Game 23
Picture 25
OnScreen Display 28
System 28
Support 31
Troubleshooting
Requirements Before Contacting Samsung
Customer Service Center 32
Check the following. 32
Installation issue (PC mode) 32
Screen issue 33
Sound issue 34
Source device issue 34
Other issue 34
Installation
Attaching the Stand 13
Precautions for moving the product 14
Checking the space around the product 15
Adjusting the Product Tilt and Height 15
Rotating the Product 17
Wall Mount Kit Specifications (VESA) 18
Installing the Software 19
Easy Setting Box 19
Driver Installation 19
Connections
Read below before connecting the product. 20
Connecting and Using a PC 20
Connection Using the HDMI Cable 20
Connection Using an DP Cable 21
Connecting to headphones or earphones 21
Connecting the Power 21
Tidying Up the Cables 22
Setting Optimum Resolution 22
4
Safety Precautions
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of this
product.
AC voltage: Rated voltage marked
with this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked
with this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
Electricity and Safety
Warning
Do not use a damaged power cord or plug, or a loose power socket.
Do not use multiple products with a single power socket.
Do not handle the power cord with a wet body part.
Do not bend or pull the power cord with force. Be careful not to leave the power cord under a
heavy object.
Do not place the power cord or product near heat sources.
Insert the power plug all the way in so it is not loose.
Connect the power plug to a grounded power socket (type 1 insulated devices only).
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Before Using the Product
5
Caution
Do not disconnect the power cord while the product is being used.
Only use the power cord provided with your product by Samsung. Do not use the power cord
with other products.
Keep the power socket where the power cord is connected unobstructed.
The power cord must be disconnected to cut off power to the product when an issue occurs.
Hold the plug when disconnecting the power cord from the power socket.
Installation
Warning
DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT.
DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
Do not install the product in poorly ventilated spaces such as a bookcase or closet.
Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface,
etc.)
• The product may fall and become damaged or cause an injury.
• Using the product in an area with excess vibration may damage the product or cause a
fire.
Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
The product lifespan may be reduced or a fire may result.
Edible oil, such as soybean oil, can damage or deform the product. Do not install the product
in a kitchen or near a kitchen counter.
Install the product at least 10cm away from the wall to allow ventilation.
Discard the plastic packaging that the product is packaged in, immediately after unpacking.
Plastic packaging material can cause suffocation if it is handled improperly.
Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.),
oil, or smoke.
6
Operation
Warning
There is a high voltage inside the product. Never disassemble, repair or modify the product
yourself.
Contact Samsung Customer Service Center for repairs.
Do not hang on to or climb on the product.
The product may tip over or fall, causing injury or death.
If the product is dropped or the outer case is damaged, turn off the power and disconnect the
power cord. Then contact Samsung Customer Service Center.
Continued use can result in a fire or electric shock.
Do not put heavy objects, toys or snacks on top of the product.
Hanging on to the product to get a toy or snack may cause heavy objects to fall or the product
to tip over, resulting in injury or death.
Do not move the product by pulling the power cord or any cable.
Do not lift or move the product by pulling the power cord or any cable.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
Caution
Do not set down the product on its front.
When installing the product on a cabinet or shelf, make sure that the bottom edge of the
front of the product is not protruding.
• The product may fall and become damaged or cause an injury.
• Install the product only on cabinets or shelves of the right size.
Before assembling the product, place the product down on a flat and stable surface so that
the screen is facing downwards.
In the same series, the color can vary depending on the size.
Do not drop the product while moving.
Set down the product gently.
Product failure or personal injury may result.
Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical
substances, extreme temperatures or a significant presence of moisture, or a place where
the product will operate continuously for an extended period of time) may seriously affect its
performance.
Be sure to consult Samsung Customer Service Center if you want to install the product at
such a place.
7
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily
(paper, matches, etc) into the product (through the vent or input/output ports, etc).
Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of
the product.
Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
Do not use liquid fumigators containing chemicals, such as mosquito repellent or air
freshener, around the product.
If steam comes in contact with the product surface or enters the product, it may cause stains
or malfunction.
To move the product, first disconnect all the cables from it, including the power cord.
If the product generates abnormal sounds, a burning smell or smoke, disconnect the power
cord immediately and contact Samsung Customer Service Center.
During a lightning or thunderstorm, power off the product and remove the power cord.
Do not drop objects on the product or apply impact.
If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
Caution
Do not put AC/DC adapters together.
Remove the plastic bag from the AC/DC adapter before you use it.
Do not let water enter the AC/DC adapter device or get the device wet.
• An electric shock or fire may result.
• Avoid using the product outdoors where it can be exposed to rain or snow.
• Be careful not to get the AC/DC adapter wet when you wash the floor.
Do not put the AC/DC adapter near to any heating apparatus.
Otherwise, a fire may result.
Do not hold the product upside-down or move it by holding the stand.
The product may fall and become damaged or cause an injury.
Do not use humidifiers or stoves around the product.
Do not touch the screen when the product has been turned on for an extended period of time
as it will become hot.
Do not place heavy objects on the product.
Product failure or personal injury may result.
When using headphones or earphones, do not turn the volume too high.
Having the sound too loud may damage your hearing.
8
Leaving the screen fixed on a stationary image for an extended period of time may cause
afterimage burn-in or defective pixels.
Set the screen to power-saving mode or moving-picture screen saver when not using the
product for an extended period of time.
Disconnect the power cord from the power socket if you do not plan on using the product for
an extended period of time (vacation, etc).
Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
Use the product at the recommended resolution and frequency.
Your eyesight may deteriorate.
Keep the AC/DC adapter in a well-ventilated area.
If you place the AC/DC power adapter hanging with the cord input facing upwards, water or
other foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
Looking at the screen too close for an extended period of time can deteriorate your eyesight.
Take a break for at least 5 minutes after using the product for 1 hour.
Exercise caution when storing the remote control batteries and small accessories, so they
are not swallowed.
If swallowed, consult a physician immediately.
Exercise caution when adjusting the product angle.
• Parts of the human body may become caught and could be injured.
• Tilting the product at an excessive angle may cause the product to fall and an injury may
result.
Do not use or keep combustible spray or an inflammable substance near the product.
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―
Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product
(Service fee will be charged.)
Do not press the monitor screen. There is a risk of damaging it.
―
Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
1
Power off the product and PC.
2
Disconnect the power cord from the product.
―
When removing the power cord, hold the plug. Never hold the plug with a wet body part. Otherwise, an
electric shock may result.
3
Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
clean.
‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
‒ Do not spray water or detergent directly on the product.
4
Connect the power cord to the product when cleaning is finished.
5
Power on the product and PC.
9
Correct posture to use the product
Use the product in the correct posture as follows:
• Straighten your back.
• Allow a distance of 45 to 50cm in 2D mode between your eye and the screen, and look slightly
downward at the screen.
• Keep your eyes directly in front of the screen.
• Adjust the angle so light does not reflect on the screen.
• Keep your forearms perpendicular to your upper arms and level with the back of your hands.
• Keep your elbows at about a right angle.
• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
10
Product Overview
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
―
You can turn on the product with the
button, and then use the Function Key Guide. Function Key Guide
appears when the button is pressed while the product is On.
S25HG40*E / S27HG40*E S27HG61*S
Location Description
When the screen is on, press the Button to display the Function Key Guide.
―
See the Function Key Guide section.
―
The location of the Function Key Guide may vary depending on the model.
: Use this multi-directional button to turn on the power or navigate menus.
―
: UP / : DOWN / : LEFT / : RIGHT
―
The location of the button may vary depending on the model.
5-Way Button: Multi directional button that helps navigate.
―
: DOWN(FRONT) / : UP(REAR) / : LEFT / : RIGHT
Power LED: This LED is power status indicator.
―
You can select the power LED operation to be enabled or disabled on the menu
screen. (
→ System → Power LED On)
11
Function Key Guide
Location Description
Custom Key
• Custom Key is used to directly access the function set in Setup Custom Key.
• Setup Custom Key
―
Go to
→ System → Setup Custom Key and change the custom key.
Displays the main on-screen menu.
Changes the input source. A message will appear on the top left corner of the
screen if the input source has been changed.
Exits from the menu page.
Turns off the product.
12
Ports
―
The names, quantity, and locations of product may differ, depending on the model.
―
The images shown below are for reference only and may differ from the colors and appearances of the
actual product.
Port Description
Connects to a source device using an HDMI cable.
Connects to a PC using a DP cable.
Connect to an audio output device such as headphones.
Used to update the software.
Connects to the AC/DC adapter.
13
Installation
Attaching the Stand
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
―
Disassembly is the reverse order of assembly.
Components
S25HG40*E / S27HG40*E / S27HG61*S
Instructions
S25HG40*E / S27HG40*E / S27HG61*S
Put the stand base onto the stand neck as the
direction shown in the figure. Check that the
stand neck is firmly connected.
Tightly fasten the connecting screw at the
bottom of the stand base.
Push the assembled stand into the main body
in the direction of the arrow as shown in the
figure.
Confirm that the stand is tightly fastened. If
has not been fully lowered, lower it while
holding it with your hand.
After installing the stand, place the product
upright.
14
Precautions for moving the product
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
• Hold the lower corners or edges of the
product when moving it.
• Do not directly apply pressure on the
screen.
• Do not hold the screen when moving the
product.
• Do not hold the product upside down only
by the stand.
• Do not press down on the product. There is
a risk of damaging the product.
• Be careful not to get any body parts caught. • Do not arbitrarily remove the panel film. If
not observed, the warranty service may be
restricted.
15
Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise
may cause fire and damage the product. Maintain enough space around the product as shown in the
diagram when installing the product.
―
The exterior may differ depending on the product.
S25HG40*E / S27HG40*E / S27HG61*S
Adjusting the Product Tilt and Height
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
S25HG40*E / S27HG40*E / S27HG61*S
-3.0° (±2.0°) ~ 25.0° (±2.0°)
105.0 mm (±5.0 mm)
-45.0° (±3.0°) ~ 45.0° (±3.0°)
• The product tilt and height can be adjusted.
• Hold the top center of the product and adjust the height carefully.
• When adjusting the stand height, you may hear a noise. This noise is generated because the ball
inside the stand slides when the stand height is adjusted. It is a normal noise and not a product
malfunction.
• When adjusting the left/right angles of the product, there may be a slight gap in the connection
area of the stand base. This is normal and does not indicate a malfunction of the product.
16
Caution
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
S25HG40*E / S27HG40*E / S27HG61*S
• Grasp the left and right sides of the monitor and adjust the swivel.
• Grasp the center of the monitor and adjust the height.
• Do not hold the moving area of the stand when adjusting the tilt or height of the product. It may
cause injury.
• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of
the product is not protruding.
• Do not put an object around the lower part of the product. The product or object may get damaged
when adjusting the product height.
After adjusting the product tilt and height, if the screen is not level, take the following actions.
• Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level. (Be
careful not to directly hold the LCD display.)
17
Rotating the Product
―
The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
S25HG40*E / S27HG40*E / S27HG61*S
6
3
4 5
21
-92.0° (±2.0°) ~ 92.0° (±2.0°)
• Be sure to fully extend the stand before rotating the product.
• If you rotate the product without fully extending the stand, the corner of the product may hit the
floor and get damaged.
• When rotating the product, be careful not to damage the product by hitting the object or stand.
18
Wall Mount Kit Specifications (VESA)
―
Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to
surfaces other than plaster board, please contact your nearest dealer for additional information. If you
install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount
kits contain a detailed installation manual and all parts necessary for assembly are provided.
• Do not use screws that are longer than the standard length or do not comply with the VESA
standard screw specifications. Screws that are too long may cause damage to the inside of the
product.
• When installing the wall mount other than the specified product, its installation may be difficult.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the
screws may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall,
leading to personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified
wall mount is used or the consumer fails to follow the product installation instructions.
• Do not mount the product at more than a 15 degree tilt.
• Use the power cable provided with the monitor. (The power input connector on the monitor is 'L'
shaped.)
• To install the monitor on a stand, use the supplied stand.
To use on a personally purchased mounting device (e.g. a monitor arm, stand, or wall mount),
install the cables with sufficient slack to allow the monitor to tilt or rotate.
If a cable is pulled or squeezed, the input connector may be damaged, and any damage resulting
from this is not covered under warranty.
• Standard dimensions for wall mount kits are shown in the table follow.
: Wall mount bracket
: Product
Model name
VESA screw hole specs
(
* ) in millimeters
Standard
Screw
Quantity
S25HG40*E
S27HG40*E
S27HG61*S
100.0 x 100.0 6.5 ~ 8.5 mm
+
M4 4
―
Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.
19
Installing the Software
Easy Setting Box
Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung website.
(http://www.samsung.com)
―
The software may not work properly if you do not restart the PC after the installation.
―
The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
―
If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the
Networking Environment.
System Requirements
OS Hardware
• Windows 7 32Bit/64Bit
• Windows 8 32Bit/64Bit
• Windows 8.1 32Bit/64Bit
• Windows 10 32Bit/64Bit
• Windows 11 32Bit/64Bit
• At least 32MB of memory
• At least 60MB of free space on the hard disk drive
Driver Installation
To install the latest version of the product driver, download it from the Samsung website.
(http://www.samsung.com)
―
You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
20
Connections
Read below before connecting the product.
1
Before connecting the product, check the shapes of both ports of the supplied signal cables and
the shapes and locations of the ports on the product and external device.
2
Before connecting the product, make sure you remove the power cords from both the product and
the external device to prevent damage to the product due to a short circuit or over current.
3
After all signal cables have been properly connected, connect the power cords back to the product
and the external device.
4
After connecting is completed, make sure you read the manuals to acquaint yourself with the
product functions, precautions and other information required to use the product properly.
5
To use Max specifications of our products, check the support specifications of the cable version you
use.
―
Connecting parts may differ in different products.
―
Provided ports may vary depending on the product.
Connecting and Using a PC
Select a connection method suitable for your PC.
Connection Using the HDMI Cable
―
It is recommended to use the HDMI cable provided as components. If not provided, be sure to use
authorized cable for HDMI cable connections. If you use a unauthorized HDMI cable, the image quality may
be degrade.
21
Connection Using an DP Cable
―
It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable
of 1.5 m or below.
―
Use a VESA certified DP 1.2 cable or higher and its gender.
Connecting to headphones or earphones
―
Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable.
―
The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type.
Connecting the Power
―
The images shown below are for reference only and may differ from the colors and appearances of the
actual product components.
S25HG40*E / S27HG40*E S27HG61*S
HDMI IN DP IN
1
Connect the power cord to the AC/DC adapter. Then, connect the AC/DC adapter to the DC **V port
on the back of the product.
‒ Rated power consumption for adapters differs depending on the model. Use an adapter that
meets the power consumption specification of the model.
2
Next, connect the power cord to the power outlet.
3
Press the button of the product to turn it on.
―
The input voltage is switched automatically.
22
Tidying Up the Cables
S25HG40*E / S27HG40*E / S27HG61*S
1
2
Connect the corresponding cables. Put both cables in the cable holder on the stand
(HOLDER-STAND CABLE) to organize the cables,
as shown in the figure.
Assembly is complete.
Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum
setting.
―
If the optimum resolution is not selected, the message will appear up to three times for a specified time
even when the product is turned off and on again.
―
To set the Optimum resolution, go to
→ System → Input Port Ver. and set HDMI/DP to the maximum
version.
23
Configuring Menu Settings
―
The functions available may vary depending on the product model. The color and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality.
―
*: The menu items may not be supported depending on the models.
Game
Menu Description
Response Time Accelerate the panel response rate to make video appear more vivid
and natural.
―
It is best to set Response Time to Standard or Faster when you are not
viewing a movie or game.
―
This option is not available when Adaptive-Sync is set to On.
―
S25HG40*E / S27HG40*E models only.
Adaptive-Sync Adaptive-Sync technology is solution that eliminates screen tearing
without all the usual lag and latency.
―
This option is not available when DP version 1.1 or HDMI version1.4.
FreeSync Premium FreeSync technology is solution that eliminates screen tearing
without all the usual lag and latency. FreeSync can be operated
when you use AMD's graphic card with supporting FreeSync
solution.
For more information, see FreeSync (for AMD graphics card) page.
―
This option is not available when DP version 1.1 or HDMI version1.4.
―
The names and positions of OSD menu items may differ, depending on
the model.
Menu Description
Black Equalizer Adjust the brightness of the dark areas.
As the value gets closer to 1, the darker areas of the screen become
brighter, making it easier to find enemies when playing a game. To
find enemies more easily during a game, use a lower value.
As the value gets closer to 10, the darker areas of the screen become
darker and the contrast increases.
―
This menu is not available when Eye Saver Mode is enabled.
―
The Black Equalizer feature is only activated at a certain AV
resolution, such as 720P @ 60 Hz and 1080P @ 60 Hz.
Virtual Aim Point • Off: Virtual Aim Point is not available while Off is selected.
• / / / / / : Select the preferred aim point
style.
• Reset Position: Restore the aim point position to the default.
―
S25HG40*E / S27HG40*E models only.
24
Menu Description
*Virtual Aim Point Displays the Aim Point.
―
S27HG61*S model only.
Aim Point: Displays the aim point on the screen, which helps users
aim more accurately while playing games.
• Off: Aim Point is not available while Off is selected.
• / / / / / : Select the preferred aim point
style.
―
This function may differ depending on the model.
Color: Allows users to manually choose a preferred color for the aim
point.
• AI Mode: Automatically optimize the aiming point color to
suit the gaming environment, using artificial intelligence
technology.
• Red, Blue, White: Allows users to choose a default color for the
aiming color. Users can configure aim point settings to suit their
preferences and gaming environment.
Reset Position: Restore the aim point position to the default.
Menu Description
Screen Size Select the best screen size and ratio.
In PC mode
• Auto: Display the picture according to the aspect ratio of the
input source.
• Wide: Display the picture in full screen regardless of the aspect
ratio of the input source.
In AV mode
• 4:3: Display the picture with an aspect ratio of 4:3. Suitable for
videos and standard broadcasts.
• 16:9: Display the picture with an aspect ratio of 16:9.
• Screen Fit: Display the picture with the original aspect ratio
without cutting off.
―
The function may not be supported depending on the ports provided
with the product.
―
Changing the Screen Size is available when the following conditions
are satisfied.
―
The input source is 480p, 576p, 720p, or 1080p and product can
display normally (Not every model can support all of these signals.).
―
This can only be set when the external input is connected through
HDMI/DP and PC/AV Mode is set to AV.
25
Picture
Menu Description
Picture Mode This menu provides an optimum picture quality suitable for the
environment where the product will be used.
―
This menu is not available when Eye Saver Mode is enabled.
In PC mode
• Entertain: Obtain the clear and vivid picture quality with color
enhancement.
• Graphic: Obtain the quality of Image contents without color
enhancement.
• Eco: This screen is provided to save energy.
• Game Standard: Obtain a picture quality suitable for playing
games.
• RPG: This mode is optimized for 3D graphics and instant
messaging on the RPG (Role Playing Game) game screen.
• RTS: Increase the color temperature and contrast ratio to
improve visibility of the RTS (Real-Time Strategy) screen and
minimap.
• FPS: Increase the brightness of darker areas of the FPS (First-
Person Shooter) game screen. This mode increases visibility of
your enemies during a FPS (First-Person Shooter) game.
• Sports: Obtain the brightness and sharpness of monitors
suitable for enjoying sports contents.
• Original: Obtain the pure picture quality of contents without
color enhancement.
• Custom: Customize the screen settings.
Menu Description
Picture Mode In AV mode
When the external input is connected through HDMI/DP and PC/
AV Mode is set to AV, Picture Mode has eleven picture settings
(Dynamic, Standard, Eco, Movie, Game Standard, RPG, RTS, FPS,
Sports, Original, Custom) that are preset at the factory. Activate your
desired picture mode. You can select Custom which automatically
recalls your personalized picture settings.
• Dynamic: Select this mode to view a sharper image than in
Standard mode.
• Standard: Select this mode when the surroundings are bright.
• Eco: This screen is provided to save energy.
• Movie: Select this mode when the surroundings are dark. This
will save power and reduce eye fatigue.
• Game Standard: Obtain a picture quality suitable for playing
games.
• RPG: This mode is optimized for 3D graphics and instant
messaging on the RPG (Role Playing Game) game screen.
26
Menu Description
Picture Mode • RTS: Increase the color temperature and contrast ratio to
improve visibility of the RTS (Real-Time Strategy) screen and
minimap.
• FPS: Increase the brightness of darker areas of the FPS (First-
Person Shooter) game screen. This mode increases visibility of
your enemies during a FPS (First-Person Shooter) game.
• Sports: Obtain the brightness and sharpness of monitors
suitable for enjoying sports contents.
• Original: Obtain the pure picture quality of contents without
color enhancement.
• Custom: Select this mode when you want to adjust the image
according to your preferences.
―
The Picture Mode feature is only activated at a certain AV resolution,
such as 720P @ 60 Hz, 1080P @ 60 Hz and 2160P @ 60 Hz.
Brightness You can adjust the general brightness of the picture. (Range: 0~50)
A higher value will make the picture appear brighter.
―
This menu is not available when Eye Saver Mode is enabled.
Menu Description
Contrast Adjust the contrast between the objects and background. (Range:
0~50)
A higher value will increase the contrast to make the object appear
clearer.
Sharpness Make the outline of objects more clear or blurry. (Range: 0~20)
A higher value will make the outline of objects clearer.
Color Adjust the color saturation levels. Color saturation intensifies as the
value nears 50. (Range: 0~50)
―
This menu is not available when Eye Saver Mode is enabled.
Tint (G/R) Adjust the ratio of green to red tint levels. Increasing values
intensifies the saturation of red and green colors.
―
This menu is not available when Eye Saver Mode is enabled.
Contrast Enhancer Automatically balance the contrast to prevent excessive differences
between bright and dark areas.
―
This menu is not available when Eye Saver Mode is enabled.
HDR Tone Mapping Automatically adjusts the brightness with tone mapping processing
according to HDR content information.
Color Tone Select a color tone that best suits your viewing needs.
―
This menu is not available when Eye Saver Mode is enabled.
27
Menu Description
White Balance Adjust the color temperature of the picture so that white objects
appear brighter.
―
This menu is not available when Eye Saver Mode is enabled.
Red
Adjust the red saturation level. Values closer to 50 mean greater
intensity for the color.
Green
Adjust the green saturation level. Values closer to 50 mean greater
intensity for the color.
Blue
Adjust the blue saturation level. Values closer to 50 mean greater
intensity for the color.
Reset
Restore the white balance settings to the default values.
Gamma Adjust the middle level of luminance.
―
This menu is not available when Eye Saver Mode is enabled.
Shadow Detail Adjust the brightness of dark images. Black detail increases as the
value nears 5.
―
This menu is not available when Eye Saver Mode is enabled.
Menu Description
Color Space Configure color space settings to refine the spectrum of colors on
your screen.
―
This menu is not available when Eye Saver Mode is enabled.
―
The names and positions of OSD menu items may differ, depending on
the model.
Dynamic Brightness Automatically adjust the Brightness to provide the best possible
screen contrast under the current conditions.
―
This menu is not available when Eye Saver Mode is enabled.
―
S25HG40*E / S27HG40*E models only.
Black Level If a DVD player or set-top box is connected to the product through
HDMI, image quality degradation (contrast/color degradation, black
level, etc.) may occur, depending on the connected source device.
In such case, Black Level can be used to adjust the image quality.
• Auto: Select this mode if you want Normal or Low to be
automatically selected depending on the signal.
• Normal: Select this mode when there is no contrast ratio
degradation.
• Low: Select this mode to reduce the black level and increase the
white level when there is a contrast ratio degradation.
―
This function is only available in HDMI mode.
―
Black Level may not be compatible with some source devices.
―
Adjust the Black Level because the image quality may differ
depending on the external device.
28
Menu Description
Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation.
When Eye Saver Mode is 'On', the blue light that wavelength is
around 400nm will decrease, and it will provide an optimum picture
quality suitable for eye relaxation.
Screen Adjustment
• H-Position: Move the screen to the left or right.
• V-Position: Move the screen up or down.
―
This option is only available when PC/AV Mode is set to AV.
―
This menu is only available when Screen Size is set to Screen Fit in AV
Mode.
When a 480P, 576P, 720P or 1080p signal is input in AV mode and the
product can display normally, select Screen Fit to adjust horizontal
position and vertical position in 0-6 levels.
―
This menu is only available when Adaptive-Sync is set to Off in AV
Mode.
Picture Reset Restore all picture settings to the factory default.
OnScreen Display
Menu Description
Language Set the menu language.
―
A change to the language setting will only be applied to the onscreen
menu display.
―
It will not be applied to other functions on your PC.
Display Time The OSD menu will automatically disappear if the menu is not used
for a specified period of time.
Display Time is a function to specify the time which you want the
OSD menu to disappear.
System
Menu Description
SeeColors Mode Allows users with color blindness to experience rich colors. Enable
this feature to customize colors to suit your viewing conditions, to
experience richer colors on the screen.
―
Some menus are not available when SeeColors Mode is in use.
―
This function may not be supported depending on the model.
Save Energy Reduce power consumption by adjusting brightness settings.
Volume
Adjust the Volume controlling the 5-Way /
button LEFT/RIGHT.
―
To activate the Mute function, access the Volume control screen, then
use the 5-Way /
button to move the focus down.
To deactivate the Mute function, access the Volume control screen,
then increase or decrease the Volume.
29
Menu Description
Off Timer Plus Off Timer
• Off Timer: Turn on Off Timer mode.
• Turn Off After: The off timer can be set within a range of 1 to
23 hours. The product will automatically power off after the
specified number of hours.
―
This option is only available when Off Timer is set to On.
―
For products for the market in some regions, the Off Timer is set to
automatically activate 4 hours after the product powers on. This is
done in accordance with power supply regulations. If you do not want
the timer to activate, go to
→ System → Off Timer Plus and set Off
Timer to Off.
Eco Timer
• Eco Timer: Turn on Eco Timer mode.
• Eco Off After: The Eco Off After can be set between 10 and 180
minutes. The product will automatically power off after the
specified time has elapsed.
―
This option is only available when Eco Timer is set to On.
PC/AV Mode Set PC/AV Mode to AV. The picture size will be enlarged. This option
is useful when you view a movie.
―
Products with a display area of 16:9 or 16:10 are only supported.
―
If the product is in HDMI, DisplayPort mode and the screen says Check
the cable connection and the settings of the source device. press the
5-Way /
button to display the Function Key Guide screen and then
select → System → PC/AV Mode → HDMI, DisplayPort → PC or AV.
Menu Description
DisplayPort Ver. Select your Displayport.
―
Incorrect settings may cause the screen to go blank. If this occurs,
check the device specifications.
―
If the product (in DisplayPort mode) is displaying the message Check
the cable connection and the settings of the source device. press the
5-Way /
button to display the Function Key Guide screen and then
select → System → DisplayPort Ver..
―
If DisplayPort Ver. is set to 1.1, the graphics card’s actual maximum
output refresh rate may not reach the maximum level, due to the
bandwidth limitation of the DisplayPort 1.1 protocol.
―
If the PC has entered BIOS mode and the BIOS screen does not appear,
go to the following path and then select the mode.
→ System →
DisplayPort Ver..
Input Port Ver. Select an HDMI version. (1.4 / 2.0↑)
―
The supportable device and resolution may differ depending on its
version.
―
When the version is changed, the screen may blink.
―
If you set the HDMI mode to 1.4, some high resolutions may not be
supported because of bandwidth limitation of the HDMI 1.4 protocol.
―
When the setting is not appropriate, a blank screen may appear. In
this case, check the specifications of the device.
―
Set HDMI mode to 1.4 if the monitor is connected to an HDMI device
and the monitor does not display the screen properly, displays a blank
screen, or does not play sound at all.
Auto Source Switch+ By activating, a new connected source is displayed automatically.
―
This function may not be supported depending on the model or
geographical area.
30
Menu Description
Panel Care Adjusts settings to protect the screen.
Protects the panel to prevent problems with the product screen.
―
If your OLED Product displays the same still image for 10 minutes,
Screen Saver is automatically activated. Screen Saver cannot be
turned off, to ensure protection of pixels.
[Precautions for preventing image retention]
• If a still screen is displayed for an extended period of time,
image retention or bad pixels may occur.
―
Examples of still screens that cause image retention.
―
A still image, or an image with objects fixed to a spot (e.g., desktop
icon, fixed windows such as menus, logos, etc).
―
Menu items or icons fixed to a spot in a web browser or webpage.
―
The icons or logos of menu items or source devices (e.g., game
console, set top box, PC, etc) fixed to a spot.
―
A playing video being kept paused for an extended period of time.
―
Use of an input source that has a different aspect ratio from the
screen size for an extended period of time (e.g., full screen mode of
16:9 or 4:3 ratio videos).
• To prevent image retention and other issues with the product
screen, the Panel Care feature protects the screen.
―
This function is supported on the OLED model only.
Logo Brightness
Prevents screen issues by lowering the brightness of fixed images,
such as logos and banners.
Pixel Refresh
Adjusts pixels to provide a clearer screen.
Menu Description
Key Repeat Time Control the response rate of a button when the button is pressed.
Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected,
a command responds only once when a button is pressed.
Power LED On Configure the settings to enable or disable the power LED located at
the lower part of the product.
• Working: The power LED is on when the product is turned on.
• Stand-by: The power LED is on when the product is turned off.
Setup Custom Key Set the custom key so that your chosen function can be set up
directly.
• Eye Saver Mode / Black Equalizer / Virtual Aim Point / Auto
Source Switch+ / Picture Mode / Response Time
―
Response Time is only available on the S25HG40*E / S27HG40*E
models.
VRR Control By optimizing the video signal processing, this additional function
mitigates screen flicker.
While playing any game or content that causes screen flicker, use
the VRR Control function with setting it to On.
―
S27HG61*S model only.
31
Support
Menu Description
Self Diagnosis Perform this test when you experience a problem with your
monitor's picture.
―
Never turn off the power nor change the input source during self
diagnosis. If possible, try not to interrupt testing.
Software Update Update software using an update file on a USB device.
1
Save the update file (in .bin or .img format) that you downloaded
from the Samsung website (http://www.samsung.com) to a USB
storage device.
2
Connect the USB device to the port on the monitor.
Select → Support → Software Update.
3
Follow the instructions on the screen to proceed with update.
4
Your product will turn itself off and on again automatically after
completing update, and then turn off your product.
5
Remove the power cord from the power outlet and then
reconnect the cord after turning off.
―
To perform software update by using a USB memory, first format the
USB memory to FAT32.
―
When performing update, make sure that only one BIN or IMG file (.bin
or .img) is saved in the root directory.
Menu Description
Software Update
―
Upon updates, save only either the .bin or .image file, downloaded
from the Samsung website, to the root directory.
―
If the No update files found on your USB device. Please check your
USB device and try again. message is displayed, this is probably due
to the following reasons.
―
A USB memory is not connected to the
port.
―
The files in the connected USB memory are not compatible formats.
―
There are no valid update files found in the connected USB memory.
(There are no update files saved in the memory or the file names
are incorrect.)
―
Do not turn off the product until the update is complete. And prevent
the updating from any interruption as far as possible. In general, the
product returns to the previous version if an update is interrupted.
―
It may change the screen color or blink during USB update, but it is
not a monitor problem. Since S/W update is performed normally,
please wait until the update is finished.
Information View product information like model name.
Register Product Discover how to register your product.
Reset All Return all the settings for the product to the default factory
settings.
32
Troubleshooting
Requirements Before Contacting Samsung
Customer Service Center
―
Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,
contact Samsung Customer Service Center.
Product diagnosis (Screen issue)
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum
Mode message may appear for a short time or the screen may not be displayed properly.
―
The displayed resolution may vary, depending on the PC system settings and cables.
Check the following.
Installation issue (PC mode)
Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the
product and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the
screen settings.)
33
The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
Screen colour is inconsistent.
Change the Color settings.
The colours on the screen have a shadow and are distorted.
Change the Color settings.
White does not really look white.
Change the Color settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Press any key on the keyboard or move the mouse to return to normal operating mode.
The product is operating in power-saving mode.
Text is blurry.
If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel
→ Fonts → Adjust ClearType text and change Turn on ClearType.
Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is
not optimized for the PC resource.
Try playing the file on another video player.
Screen issue
The power LED is off. The screen will not turn on.
Check that the power cord is connected properly.
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
The message Check the cable connection and the settings of the source device. appears.
Check that the cable is properly connected to the product.
If the monitor is in HDMI or DisplayPort mode, press the
button to display the Function Key Guide
screen and select the → System → PC/AV Mode → HDMI, DisplayPort → PC or AV.
Not Optimum Mode is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to
Standard Signal Mode Table.
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal
Mode Table in this manual and the Information menu on the product.
―
Available functions may differ depending on the model.
34
Sound issue
There is no sound.
Re-check the condition of the connected headphone or earphone or adjust the volume.
Check the volume.
Check whether the volume of the product or the source device is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
When the product makes popping (cracking) sound.
The sound may be caused by contraction or expansion from temperature change of external
components or internal circuit of the product.
This is NOT a product failure and does not affect the life of the product.
The product is getting hot.
It is normal for the product to generate some heat when used. The product has been tested and
proven to be safe. You can use it with confidence. The heat generated by the product when used does
not affect its performance or lifespan.
35
Specifications
General
Model Name
S25HG40*E
Size 25 Class (24.5 Inches / 62.2 cm)
Display area 543.165 mm (H) x 302.616 mm (V)
Pixel Pitch 0.2829 mm (H) x 0.2802 mm (V)
Maximum Pixel Clock 695.75 MHz
Model Name
S27HG40*E
Size 27 Class (27.0 Inches / 68.6 cm)
Display area 597.888 mm (H) x 336.312 mm (V)
Pixel Pitch 0.3114 mm (H) x 0.3114 mm (V)
Maximum Pixel Clock 695.75 MHz
Model Name
S27HG61*S
Size 27 Class (26.7 Inches / 67.8 cm)
Display area 590.42 mm (H) x 333.72 mm (V)
Pixel Pitch 0.2292 mm (H) x 0.2292 mm (V)
Maximum Pixel Clock 1120.4 MHz
Power Supply AC100-240V~ 50/60Hz
Based on the AC voltage of the adapter. For the DC voltage of the
product, refer to the product label.
Signal connectors HDMI, DisplayPort
Environmental conditions Operating
Temperature: 50 °F to 104 °F (10 °C to 40 °C)
Humidity: 10 % to 80 %, non-condensing
Storage
Temperature: -4 °F to 113 °F (-20 °C to 45 °C)
Humidity: 5 % to 95 %, non-condensing
36
• Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data
exchange between the product and PC system optimizes the product settings. Product installation
takes place automatically. However, you can customize the installation settings if desired.
• Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm)
may be brighter or darker on the LCD panel. This does not affect product performance.
• Audio is played with the same sound settings as the connected device. Audio sound settings (e.g.
the bit and sample rates) can be changed from the connected device.
• The above specifications are subject to change without notice to improve quality.
• For detailed device specifications, visit the Samsung website.
(USA only)
Dispose unwanted electronics through an approved recycler. To find the nearest recycling location,
go to our website: www.samsung.com/recycling or call, 1-800-Samsung
For battery recycling go to call2recycle.org or call 1-800-822-8837
List of graphic cards supporting HDR10
HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready
3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below for HDR10.
• NVIDIA GeForce 1000 series or higher
• AMD Radeon™ RX 400 series or higher
• Intel UHD Graphics 600 series or higher
―
Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are
recommended.
37
Standard Signal Mode Table
Model Name S25HG40*E / S27HG40*E
Synchronization
(PANEL Spec)
Vertical Frequency 48~300 Hz
Resolution Optimum resolution 1920 x 1080 @ 240 Hz (HDMI)
1920 x 1080 @ 300 Hz (DP)
Maximum resolution 1920 x 1080 @ 240 Hz (HDMI)
1920 x 1080 @ 300 Hz (DP)
Model Name S27HG61*S
Synchronization
(PANEL Spec)
Vertical Frequency 48~240 Hz
Resolution Optimum resolution 2560 x 1440 @ 240 Hz
Maximum resolution 2560 x 1440 @ 240 Hz
―
When using dual monitors from your computer while in DSC mode at 2560 x 1440 @ 240 Hz or higher or
when using PBP mode from the computer, the computer may not function properly due to the output limit
of the computer graphics card. If this happens, decrease the resolution and refresh rate from the computer.
Licenses & Other Information
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos
are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
―
This license may not be supported depending on the model or geographical area. Please refer to the
samsung.com website for detailed information regarding FreeSync.
• Open Source License Notice
Open Source used in this product can be found on the following webpage
(https://opensource.samsung.com).
38
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen
will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard
signal modes, the screen may be blank even though the power LED turns on. In such a case, change the
settings according to the following table by referring to the graphics card user manual.
Resolution
Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
HDMI
IN
DP IN
VESA, 640 x 480
31.469 59.940 25.175 -/- O O
VESA, 640 x 480
37.500 75.000 31.500 -/- O O
VESA, 800 x 600
37.879 60.317 40.000 +/+ O O
VESA, 800 x 600
48.077 72.188 50.000 +/+ O O
VESA, 800 x 600
46.875 75.000 49.500 +/+ O O
VESA, 1024 x 768
48.363 60.004 65.000 -/- O O
VESA, 1024 x 768
56.476 70.069 75.000 -/- O O
VESA, 1024 x 768
60.023 75.029 78.750 +/+ O O
VESA, 1152 x 864
67.500 75.000 108.000 +/+ O O
VESA, 1280 x 720
45.000 60.000 74.250 +/+ O O
VESA, 1280 x 800
49.702 59.810 83.500 -/+ O O
VESA, 1280 x 1024
63.981 60.020 108.000 +/+ O O
VESA, 1280 x 1024
79.976 75.025 135.000 +/+ O O
VESA, 1440 x 900
55.935 59.887 106.500 -/+ O O
VESA, 1600 x 900
60.000 60.000 108.000 +/+ O O
VESA, 1680 x 1050
65.290 59.954 146.250 -/+ O O
VESA, 1920 x 1080
67.500 60.000 148.500 +/+ O O
2)
VESA, 2560 x 1440RB
88.787 59.951 241.500 +/- O O
2)
VESA, 2560 x 1440RB
182.996 119.998 497.750 -/+ O O
Resolution
Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
HDMI
IN
DP IN
CEA, 720 x 480
31.469 59.940 27.000 -/- O O
CEA, 1280 x 720
45.000 60.000 74.250 +/+ O O
CEA, 1920 x 1080
67.500 60.000 148.500 +/+ O O
CEA, 1920 x 1080
135.000 120.000 297.000 +/+ O O
2)
CEA, 3840 x 2160
67.500 30.000 297.000 +/+ O -
2)
CEA, 3840 x 2160
135.000 60.000 594.000 +/+ O -
1)
Custom Timing, 1920 x
1080
266.346 239.951 554.000 +/- O O
1)
Custom Timing, 1920 x
1080
334.495 299.996 695.750 +/- - O
2)
Custom Timing, 1920 x
1080
289.352 239.927 625.000 +/- O O
2)
Custom Timing, 2560 x
1440
385.542 239.765 1116.530 +/- O O
―
1)
This input signal is supported on S25HG40*E/S27HG40*E.
―
2)
This input signal is supported on S27HG61*S.
―
Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal
cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is
measured in kHz.
―
Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat
frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
―
This product can be set to only one resolution for each screen size to obtain the optimum picture quality
due to the nature of the panel. Using a resolution other than the specified resolution may degrade the
picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your
product.
39
Appendix
Responsibility for the Pay Service (Cost to
Customers)
―
When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician is requested to give instructions on how to use product or simply adjusts
options without disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the purchased
product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If the customer requests instructions on how to use another company's product.
• If customer requests instructions on how to use the network or another company's program.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-
shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
• External impact or drop.
• Use of supplies or separately sold product unspecified by Samsung.
• Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
• Remodeling or repairing the product by customer.
• Using it with incorrect voltage or non-authorized electrical connections.
• Not following the "cautions" in User guide.
Others
• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.)
―
If customer requests a service in case the product has no defect, service fee may be charged. So please
read User guide first.
40
FreeSync (for AMD graphics card)
―
This function may not be supported depending on the model.
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and
compatibility with the AMD graphics card.
• Off: Disable FreeSync.
• On: Turn on the AMD graphics cards' FreeSync function. You may experience intermittent flickers
when playing some games.
Apply the optimum resolution when using FreeSync.
The refresh rate setting method please refer to Q & A → How can I change the frequency?
―
This menu is not available when PC/AV Mode is set to AV.
―
This menu is not available when PIP Mode (or PIP/PBP Mode) is enabled.
―
The FreeSync function is only enabled in HDMI or DisplayPort mode.
Use the HDMI/DP cable provided by the manufacturer when using FreeSync.
―
If the FreeSync function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve
the issue by changing the resolution of the PC screen to the recommended resolution.
―
If the DisplayPort Ver. is set to 1.1, the FreeSync / FreeSync Premium / FreeSync Premium Pro mode is
disabled.
―
If the DisplayPort Ver. is set to 1.2, the FreeSync / FreeSync Premium / FreeSync Premium Pro mode is
disabled.
If you use the FreeSync function while playing a game, the following symptoms may occur:
• The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, change the
current FreeSync / FreeSync Premium / FreeSync Premium Pro mode to Off, or visit the AMD
website to check your graphics driver’s version and update it with the latest one.
• While you are using the FreeSync function, the screen may flicker due to variation of the output
frequency from the graphics card.
• The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
• The sound quality of the monitor may be degraded.
―
If you encounter any issues when using the function, contact the Samsung Service Center.
―
If you change the screen resolution while the function is On, the screen may intermittently blank out due
to the graphic card. Set FreeSync / FreeSync Premium / FreeSync Premium Pro to Off and change the
resolution.
―
The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is
applied, the screen may have malfunction.
The models in the Graphics Cards list supports FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards:
Make sure to install the latest official graphics drivers from AMD that support FreeSync.
―
For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
―
Select FreeSync / FreeSync Premium / FreeSync Premium Pro Off if you are using a graphics card from a
different manufacturer.
―
When applying the FreeSync function through the HDMI cable, it may fail to work due to the bandwidth
limitation of certain AMD graphics card.
• Radeon™ RX Vega series
• Radeon™ RX 500 series
• Radeon™ RX 400 series
• Radeon™ R9/R7 300 series (excluding R9
370/X, R7 370/X, R7 265)
• Radeon™ Pro Duo (2016 edition)
• Radeon™ R9 Nano series
• Radeon™ R9 Fury series
• Radeon™ R9/R7 200 series (excluding R9
270/X, R9 280/X)
41
Adaptive-Sync (for NVIDIA graphics card)
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This function may not be supported depending on the model.
Adaptive-Sync technology is solution that eliminates screen tearing without all the usual lag and
latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed Adaptive-Sync menu items on the product may vary, depending on the product model
and compatibility with the NVIDIA graphics card.
• Off: Disable Adaptive-Sync.
• On: Enable the Adaptive-Sync feature with a higher screen frame rate. Screen tearing (abnormal
sync between the screen and content) is reduced in this mode. Note, however, that intermittent
screen flickering may occur during gameplay.
If you use the Adaptive-Sync function while playing a game, the following symptoms may occur:
• The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, or visit the NVIDIA
website to check your graphics driver’s version and update it with the latest one.
• When using the Adaptive-Sync function, the screen may flicker due to the fluctuation of output
frequency from the graphics card.
• The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
• The sound quality of the product may be degraded.
―
If you encounter any issues when using the function, contact the Samsung Service Center.
―
When the resolution is changed while setting Adaptive-Sync, the screen tearing can happen intermittently.
Set Adaptive-Sync to Off and change the resolution.
―
The function is unavailable in the devices (e.g. AV devices) that have no NVIDIA graphics card. If the
function is applied, the screen may have malfunction.
―
Depending on the source device, 4K output from an AV device is supported only when the Adaptive-Sync is
Off.
―
Use the DisplayPort cable provided by the manufacturer when using Adaptive-Sync.
―
Install the latest NVIDIA graphics card driver to enable Adaptive-Sync.
―
Use Window 10 or higher to enable Adaptive-Sync.
―
If the Adaptive-Sync function is in use and the text displayed on the PC screen looks blurry or corrupted,
resolve the issue by changing the resolution of the PC screen to the recommended resolution.
―
If the DisplayPort Ver. is set to 1.1, the Adaptive-Sync mode is disabled.
―
If you set the HDMI Mode to 1.4, the Adaptive-Sync mode is disabled.
The models in the Graphics Cards list supports Adaptive-Sync
Adaptive-Sync can only be used with specific NVIDIA graphics card models. Refer to the following list
for supported graphics cards:
Make sure to install the latest official graphics drivers from NVIDIA that support Adaptive-Sync.
―
For additional NVIDIA graphics card models that support the Adaptive-Sync feature, visit the official
NVIDIA website.
―
Select Adaptive-Sync Off if you are using a graphics card from a different manufacturer.
―
When applying the Adaptive-Sync function through the DisplayPort cable, it may fail to work due to the
bandwidth limitation of certain NVIDIA graphics card.
• GeForce GTX 10 series
• GeForce RTX 30 series
• GeForce RTX 20 series
• GeForce RTX 40 series
