* LG LED Monitor applies LCD screen with LED backlights.
Please read this manual carefully before operating your set and retain it for future reference.
49U950A
Owner’s Manual
LED LCD MONITOR
(LED Monitor*)
www.lg.com
Copyright © 2022 LG Electronics Inc. All Rights Reserved.
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LICENSE
Each model has different licenses. Visit www.lg.com for more information on the license.
The terms HDMI, HDMI High-Definition Multimedia Interface,
HDMI trade dress and the HDMI Logos are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc.
*
TABLE OF CONTENTS
LICENSE ...................................................... 2
OPEN SOURCE SOFTWARE NOTICE
INFORMATION ............................................3
ASSEMBLING AND PREPARING ..................3
USING THE MONITOR ................................10
USER SETTINGS ........................................14
TROUBLESHOOTING .................................21
PRODUCT SPECIFICATION ......................... 23
LIMITED WARRANTY (USA) ..................... 31
LIMITED WARRANTY (CANADA) ............... 33
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OPEN SOURCE SOFTWARE NOTICE
INFORMATION
To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source
licenses that have the obligation to disclose source code, and to access all referred license terms, copyright
notices and other relevant documents, please visit http://opensource.lge.com.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing
such distribution (such as the cost of media, shipping, and handling) upon email request to
opensourc[email protected].
This offer is valid to anyone in receipt of this information for a period of three yearsafter our last shipment of
this product.
ASSEMBLING AND PREPARING
CAUTION
• Always use genuine LG components to ensure safety and product performance.
• The product warranty will not cover damage or injury caused by the use of unauthorized components.
• It is recommended that use the supplied components.
• Illustrations in this document represent typical procedures, so they may look different from the actual
product.
• Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when assembling the product.
(Doing so may damage the product.)
• Applying excessive force when tightening screws may cause damage to the monitor. Damage caused in this
way will not be covered by the product warranty.
• Do not carry the monitor upside down by just holding the base. This may cause the monitor to fall off the
stand and could result in personal injury.
• When lifting or moving the monitor, do not touch the monitor screen. The force applied to the monitor screen
may cause damage to it.
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NOTE
• The components may look different from those illustrated here.
• Without prior notice, all product information and specifications contained in this manual are subject to
change to improve the performance of the product.
• To purchase optional accessories, visit an electronics store or an online shopping site, or contact the retailer
from which you purchased the product.
• The power cord provided may differ depending upon the region.
Supported Drivers and Software
You can download and install the latest version from the LGE website (www.lg.com).
• Drivers and Software: Monitor Driver / OnScreen Control / Dual Controller
- Monitor Driver: Recommended
- OnScreen Control: Recommended
- Dual Controller: Optional
Product and Button Description
NOTE
• The joystick button is located at the back of the monitor.
How to Use the Joystick Button
You can easily control the functions of the monitor by pressing the joystick button or moving it left/right/up/
down with your finger.
Basic Functions
A B C
A
Power on: Press the joystick button once with your finger to turn on the monitor.
B
Power off: Press and hold the joystick button once more than 3 seconds with your finger to turn off the monitor.
C
Volume control: You can control the volume by moving the joystick button left/right.
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Moving and Lifting the Monitor
When moving or lifting the monitor, follow these instructions to prevent the monitor from being scratched or
damaged and to ensure safe transportation, regardless of its shape or size.
• Place the monitor in the original box or packing material before attempting to move it.
• Before moving or lifting the monitor, disconnect the power cord and all other cables.
• Hold the bottom and side of the monitor frame firmly. Do not hold the panel itself.
• When holding the monitor, the screen should face away from you to prevent it from being scratched.
• When transporting the monitor, do not expose the monitor to shock or excessive vibration.
• When moving the monitor, keep it upright and never turn the monitor on its side or tilt it sideways.
CAUTION
• Avoid touching the monitor screen as much as possible.
- This may result in damage to the screen or some of the pixels used to create images.
• If you use the monitor panel without the stand base, its joystick button may cause the monitor to become
unstable and fall, resulting in damage to the monitor or human injury. In addition, this may cause the
joystick button to malfunction.
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Installing on a Table
• Lift the monitor and place it on the table in an upright position. Place the monitor at least 100mm (3.9
inches) away from the wall to ensure sufficient ventilation.
A
A
A
A
A: 100 mm (3.9 inches)
CAUTION
• Unplug the power cord before moving or installing the monitor. There is risk of electric shock.
• Make sure to use the power cord that is provided in the product package and connect it to a grounded power
outlet.
• If you need another power cord, please contact your local dealer or the nearest retail store.
Adjusting the Stand Height
1 Place the monitor mounted on the stand base in an upright position.
2 Handle the monitor with both hands for safety.
3 The height can be adjusted up to 110.0 mm (4.3 inches).
WARNING
• When adjusting the screen height, do not place your hand on the stand body to avoid injury to your fingers.
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Adjusting the Angle
1 Place the monitor mounted on the stand base in an upright position.
2 Adjust the angle of the screen.
The angle of the screen can be adjusted forward or backward from -1° to 15° for a comfortable viewing
experience.
WARNING
• To avoid injury to the fingers when adjusting the screen, do not hold the lower part of the monitor’s frame as
illustrated below.
• Be careful not to touch or press the screen area when adjusting the angle of the monitor.
NOTE
• Swivel 15 degrees to the left or right and adjust the angle of the monitor to suit your view.
Using the Kensington Lock
The connector for the Kensington security system is located at the back of the monitor.
For more information on installation and usage, refer to the Kensington lock owner’s manual or visit the
website at http://www.kensington.com.
Connect the monitor to a table using the Kensington security system cable.
NOTE
• The Kensington security system is optional. You can obtain optional accessories from most electronics stores.
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Installing the Wall Mount Plate
This monitor meets the specifications for the wall mount plate or other compatible devices.
NOTE
• The wall mount plate is sold separately.
• For more information on installation, refer to the wall mount plate’s installation guide.
• Be careful not to apply too much force while mounting the wall mount plate as it may cause damage to the
screen.
• Remove the stand before installing the monitor on a wall mount by performing the stand attachment in
reverse.
Installing on the Wall
Install the monitor at least 100mm (3.9 inches) away from the wall and leave about 100mm (3.9 inches)
of space at each side of the monitor to ensure sufficient ventilation. Detailed installation instructions can be
obtained from your local retail store. Alternatively, please refer to the manual for how to install and set up a
tilting wall mounting bracket.
A
A
A
A
A
A: 100 mm (3.9 inches)
To install the monitor to a wall, attach a wall mounting bracket (optional) to the back of the monitor.
Make sure that the wall mounting bracket is securely fixed to the monitor and to the wall.
- Wall Mount (mm): 100 x 100
- Standard screw: M4 x L10
- Number of screws: 4
NOTE
• A non-VESA standard screw may damage the product and cause the monitor to fall. LG Electronics is not
liable for any accidents relating to the use of non-standard screws.
• The wall mount kit includes the installation guide and all necessary parts.
• The wall mounting bracket is optional. You can obtain optional accessories from your local dealer.
• The length of the screw may differ for each wall mounting bracket. If you use screws longer than the standard
length, it may damage the inside of the product.
• For more information, please refer to the user manual for the wall mounting bracket.
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CAUTION
• Unplug the power cord before moving or installing the monitor to avoid electric shock.
• Installing the monitor on the ceiling or on a slanted wall may result in the monitor falling off, which could
lead to injury. Use an authorized LG wall mount and contact the local dealer or qualified personnel.
• To prevent injury, this apparatus must be securely attached to the wall in accordance with the installation
instructions.
• Applying excessive force when tightening screws may cause damage to the monitor. Damage caused in this
way will not be covered by the product warranty.
• Use the wall mounting bracket and screws that conform to VESA standards. Damage caused by the use or
misuse of inappropriate components will not be covered by the product warranty.
• When measured from the back of the monitor, the length of each installed screw must be 8 mm (0.3 inches)
or less.
A
B
C
A
B
D
A: Wall Mount Plate
B: Back of the Monitor
C: Standard screw
D: Max. 8 mm (0.3 inches)
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USING THE MONITOR
• Illustrations in this manual may differ from the actual product.
Press the joystick button, go to [Settings] [Input], and then select the input option.
CAUTION
• If you use generic cables not certified by LG, the screen may not display or there may be image noises.
• Do not press the screen for a prolonged time. This may cause image distortion.
• Do not display a still image on the screen for a prolonged time. This may cause image retention. Use a PC
screensaver if possible.
• When connecting the power cord to the outlet, use a grounded (3-hole) power strip or a grounded power
outlet.
• The monitor may flicker when turned on in an area where the temperature is low. This is normal.
• Sometimes red, green, or blue spots may appear on the screen. This is normal.
Connecting to a PC
• This monitor supports the *Plug and Play feature.
* Plug and Play: A feature that allows you to add a device to your computer without having to reconfigure
anything or install any manual drivers.
HDMI Connection
Transmits digital video and audio signals from your PC to the monitor.
CAUTION
• Using a DVI to HDMI / DP (DisplayPort) to HDMI cable may cause compatibility issues.
• Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may
not display or a connection error may occur.
• Recommended HDMI cable types
- Ultra High Speed HDMI
®
/
TM
cable
- Ultra High Speed HDMI
®
/
TM
cable with Ethernet
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DisplayPort Connection
Transmits digital video and audio signals from your PC to the monitor.
NOTE
• There may be no video or audio output depending on the DP (DisplayPort) version of the PC.
• If you are using a Mini DisplayPort output graphics card, use a Mini DP to DP (Mini DisplayPort to DisplayPort)
cable or gender that supports DisplayPort1.4. (Sold separately)
USB-C connection
Transmits digital video and audio signals from your PC to the monitor.
NOTE
• PD (Power Delivery), DP Alternate Mode (DP over USB-C) and USB Data are supported via USB-C Port.
• Features may not work properly depending on the connected device’s specifications and the environment.
• USB-C port is not for the Monitor Power source but for a PC power source.
Connect Power cord to supply power to the Monitor.
Connecting AV Devices
HDMI Connection
HDMI transmits digital video and audio signals from your AV device to the monitor.
NOTE
• Using a DVI to HDMI / DP (DisplayPort) to HDMI cable may cause compatibility issues.
• Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may
not display or a connection error may occur.
• Recommended HDMI cable types
- Ultra High Speed HDMI
®
/
TM
cable
- Ultra High Speed HDMI
®
/
TM
cable with Ethernet
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Connecting Peripherals
USB Device connection
The USB port on the product functions as a USB hub.
NOTE
• It is recommended you install all Windows Updates to keep your Windows up-to-date before connecting to
the product for use.
• Peripheral devices are sold separately.
• A keyboard, mouse, or USB device can be connected to the USB port.
• The charging speed may vary depending on the device.
CAUTION
Cautions When Using a USB Device
• A USB device with an automatic recognition program installed, or that uses its own driver, may not be
recognized.
• Some USB devices may not be supported or may not work properly.
• It is recommended to use a USB hub or hard disk drive with power supplied. (If the power supply is not
adequate, the USB device may not be recognized properly.)
• If a USB device longer than 40 mm (1.5 inches) is connected to the USB port on the side, the monitor might
be damaged when handled. Please connect it to the USB port on the rear side.
A
A: 40 mm (1.5 inches)
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Headphones Connection
Connect peripherals to the monitor via the headphones port.
NOTE
• Peripheral devices are sold separately.
• Depending on the audio settings of the PC and external device, headphones and speaker functions may be
limited.
• If you use angled earphones, it may cause a problem with connecting another external device to the monitor.
Therefore, it is recommended to use straight earphones.
Angled Straight
(Recommend)
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USER SETTINGS
NOTE
• Your monitor’s OSD (On Screen Display) may differ slightly from that shown in this manual.
• When [Beep Guide] is activated, pressing the joystick button will take you to [Settings] right away.
Activating the Main Menu
1 Press the joystick button located at the back of the monitor.
2 Move the joystick up/down and left/right to set the options.
3 Press the joystick button once more to exit the main menu.
Joystick Button
A B C
A
• Main menu disabled: Enables the main menu.
• Main menu enabled: Exits the main menu. (Holding down the button more than 3 seconds to turn off the monitor. You can turn off the monitor this way at any time, including when the OSD is on.)
B
• Main menu disabled: Adjusts the monitor volume level. ( , )
• Main menu enabled: Enters the [Input] features. ( ) / Enters the [Settings] feature. ( )
C
• Main menu disabled: Displays the information on the current input. ( , )
• Main menu enabled: Turns off the monitor. ( ) / Enters the [Picture Mode] feature. ( )
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Main Menu Features
A
BC
D
E
Main Menu Description
A: [Power Off] Turns off the monitor.
B: [Input] Sets input mode.
C: [Settings] Configures the screen settings.
D: [Picture Mode] Sets the picture mode.
E: [Exit] Exits the main menu.
Menu Settings
1 To view the OSD menu, press the joystick button at the back of the monitor and then enter the [Settings].
2 Move the joystick up/down and left/right to set the options.
3 To return to the upper menu or set other menu items, move the joystick to or by pressing ( ).
4 If you want to exit the OSD menu, move the joystick to until you exit.
[Quick Settings] [Input] [Picture] [General]
NOTE
• : On
• : Off
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[Quick Settings]
[Settings] [Quick Settings]
• [Brightness]: Adjusts the brightness of the screen.
• [Auto Brightness]: Optimizes the brightness automatically for surrounding illuminance.
• [Contrast]: Adjusts the contrast of the screen.
• [Volume]: Adjusts the volume level.
- You can adjust [Mute] / [Unmute] by moving the joystick button to in the [Volume] menu.
• [Color Temp]: Set your own color temperature.
- [Custom]: The user can customize the red, green and blue color.
- [Warm]: Sets the screen color to a reddish tone.
- [Medium]: Sets the screen color to between a red and blue tone.
- [Cool]: Sets the screen color to a bluish tone.
- [Manual]: The user can fine-tune the color temperature.
• [PBP / PIP]: You can select the various PBP or PIP combination.
• [USB Selection]: Select the USB upstream cable connection port to use USB hub of the monitor.
[Input]
[Settings] [Input]
• [Input List]: Selects the input mode.
• [Aspect Ratio]: Adjusts the aspect ratio of the screen. The display may look the same for [Full Wide], [Original]
and [Just scan] options at the recommended resolution.
- [Full Wide]: Displays the video in widescreen, regardless of the video signal input.
- [Original]: Displays video according to the aspect ratio of the video signal input.
- [Just Scan]: The aspect ratio is not adjusted from the original.
- [Cinema 1]: Enlarges the screen with an aspect ratio of 32:9.
- [Cinema 2]: Enlarges the screen with an aspect ratio of 32:9, including the black box at the bottom for
subtitles.
• [PBP / PIP]: You can select the various PBP or PIP combination.
[PBP / PIP]
• [Input List]: Displays the screens of main input and sub input
PBP / PIP Connection
Sub Screen
HDMI 1 HDMI 2 DP USB-C
Main Screen
HDMI 1 - O O O
HDMI 2 O - O O
DP O O - O
USB-C O O O -
• [Aspect Ratio]: Adjusts the aspect ratio of the screen.
- [Full Wide]: Displays the video to fit the PBP / PIP screen, regardless of the video signal input.
- [Original]: Displays the video in the aspect ratio of the video signal input on the PBP / PIP screen.
• [PBP / PIP]: You can select the various PBP or PIP combination.
• [PIP Size]: Sets the size of the PIP Sub window. ([Large] / [Small])
• [PIP Position]: Sets the position of the PIP Sub window. (Bottom Right / Bottom Left / Top Left / Top Right)
• [Main/Sub Screen Change]: Toggles between the main screen and sub screen in [PBP / PIP] mode.
• [Main/Sub Sound Change]: Toggles between the audio of the main screen and sub screen in [PBP / PIP]
mode.
• [KVM Switch]: Select the USB upstream cable connection port to use USB hub of the monitor.
NOTE
- If not using the [PBP / PIP] feature, [PIP Size], [PIP Position], [Main/Sub Screen Change], [Main/Sub Sound
Change] and [KVM Switch] are deactivated.
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[Picture]
[Settings] [Picture] [Picture Mode]
NOTE
- The [Picture Mode] that can be set depends on the Input signal.
[Picture Mode] on SDR (Non HDR) signal
• [Custom]: Allows the user to adjust each element. The color mode of the main menu can be adjusted.
• [Vivid]: Optimizes the screen for the retail environment by enhancing the contrast, brightness, and sharpness.
• [HDR Effect]: Optimizes the screen for high dynamic range.
• [Reader]: Optimizes the screen for reading documents. You can brighten the screen in the OSD menu.
• [Cinema]: Optimizes the screen to improve the visual effects of a video.
• [sRGB]: A standard RGB color space for the monitor and printer.
• [DCI-P3]: Suitable for watching digital videos.
• [FPS]: This mode is optimized for FPS games.
• [RTS]: This mode is optimized for RTS Game.
• [Color Weakness]: This mode is for users who cannot distinguish between red and green. It enables users with
color weakness to easily distinguish between the two colors.
NOTE
- If the [Picture Mode] is changed in the DP (DisplayPort) input, the screen may flicker or the resolution of
your PC screen may be affected.
[Picture Mode] on HDR signal
• [Custom]: Allows the user to adjust each element.
• [Vivid]: Optimized the screen for HDR vivid colors.
• [Cinema]: Optimized the screen for HDR video.
• [FPS]: This mode is optimized for FPS games.
• [RTS]: This mode is optimized for RTS Game.
NOTE
- HDR content may not display correctly depending on Windows 10 OS settings, please check HDR On/Off
settings in Windows.
- When the HDR function is turned on, the characters or picture quality may be poor according to Graphic
card performance.
- While the HDR function is on, screen flickering or cracking may occur when changing the monitor input or
power on/off according to Graphic card performance.
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[Settings] [Picture] [Picture Adjust]
• [Brightness]: Adjusts the brightness of the screen.
• [Auto Brightness]: Optimizes the brightness automatically for surrounding illuminance.
• [Contrast]: Adjusts the contrast of the screen.
• [Sharpness]: Adjusts the sharpness of the screen.
• [SUPER RESOLUTION+]: Because this is a function to increase the sharpness of low resolution pictures,
it is not recommended to use the function for normal text or for desktop icons. Doing so may result in
unnecessarily high sharpness.
- [High]: Optimizes the screen for crystal clear images. Best for high-definition video or games.
- [Middle]: Optimizes the screen for comfortable viewing, with images at the middle level between the low
and high modes.
- [Low]: Optimizes the screen for smooth and natural images. Best for still images or images with less
movement.
- [Off]: Displays in the most common setting. Disables [SUPER RESOLUTION+].
• [Black Level]: Sets the offset level (for HDMI only).
- Offset: as a reference for a video signal, this is the darkest color the monitor can display.
- [High]: Keeps the current contrast ratio of the screen.
- [Low]: Lowers the black levels and raises the white levels from the current contrast ratio of the screen.
• [Local Dimming]: Maximizes the contrast ratio by making the bright areas of the screen brighter and the dark
areas of the screen darker.
Turning this option off may increase energy consumption.
- [Faster]: Sets the local dimming to faster.
- [Fast]: Sets the local dimming to fast.
- [Normal]: Sets the local dimming to normal.
- [Off]: Does not use the local dimming improvement feature.
• [DFC]
- [On]: Adjusts the brightness automatically according to the screen.
- [Off]: Disables the [DFC] feature.
[Settings] [Picture] [Game Adjust]
• [Response Time]: Sets a response time for displayed pictures based on the movement of the picture on the
screen. For a normal environment, it is recommended that you use [Fast]. When there is a lot of motion, it is
recommended that you use [Faster]. Setting to [Faster] may cause image sticking.
- [Faster]: Sets the response time to faster.
- [Fast]: Sets the response time to fast.
- [Normal]: Sets the response time to normal.
- [Off]: Does not use the response time improvement feature.
• [Adaptive-Sync] / [VRR]: Provides seamless and natural images by synchronizing the vertical frequency of
the input signal with that of the output signal. Note that the screen flickering may occur intermittently in a
specific gaming environment.
• [Black Stabilizer]: You can control the black contrast to have better visibility in dark scenes. Increasing the
[Black Stabilizer] value brightens the low gray level area on the screen. (You can easily distinguish objects on
dark game screens.) Reducing the [Black Stabilizer] value darkens the low gray level area and increases the
dynamic contrast on the screen.
• [Crosshair]: Crosshair provides a mark on the center of the screen for First Person Shooter (FPS) games. Users
can select the Crosshair that fits their gaming environment among four different Crosshairs.
CAUTION
• [Adaptive-Sync] / [VRR]
- In HDMI input, the menu name is displayed as certified AMD FreeSync Tier name instead of Adaptive-Sync.
(FreeSync / FreeSync Premium / FreeSync Premium Pro)
- Supported Interface: DisplayPort (FreeSync), HDMI (FreeSync).
- Supported Graphic Card: A graphic card that supports AMD’s FreeSync is necessary.
- Supported Version: Make sure to update the graphic card to the latest driver.
- For more information and requirement, AMD website (www.amd.com).
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[Settings] [Picture] [Color Adjust]
• [Gamma]:
- [Mode 1], [Mode 2], [Mode 3]: The higher the gamma value, the darker the image becomes. Likewise, the
lower the gamma value, the lighter the image becomes.
- [Mode 4]: If you do not need to adjust the gamma settings, select [Mode 4].
• [Color Temp]: Set your own color temperature.
- [Custom]: The user can customize the red, green and blue color.
- [Warm]: Sets the screen color to a reddish tone.
- [Medium]: Sets the screen color to between a red and blue tone.
- [Cool]: Sets the screen color to a bluish tone.
- [Manual]: The user can fine-tune the color temperature.
• [Red], [Green], [Blue]: You can customize the picture color using [Red], [Green], and [Blue] colors.
• [Six Color]: Meets the user requirements for colors by adjusting the hue and saturation of the six colors (red,
green, blue, cyan, magenta, and yellow) and then saving the settings.
- Hue: Adjusts the tone of the screen colors.
- Saturation: Adjusts the saturation of the screen colors. The lower the value, the less saturated and brighter
the colors become. The higher the value, the more saturated and darker the colors become.
[Settings] [Picture] [Picture Reset]
• [Do you want to reset your picture settings?]:
- [No]: Cancel the select.
- [Yes]: Returns to the default settings.
[General]
[Settings] [General]
• [Language]: Sets the menu screen to the desired language.
• [USB Selection]:Select the USB upstream cable connection port to use USB hub of the monitor.
• [SMART ENERGY SAVING]: Conserve energy by using luminance compensation algorithm.
- [High]: Saves energy using the high-efficiency [SMART ENERGY SAVING] feature.
- [Low]: Saves energy using the low-efficiency [SMART ENERGY SAVING] feature.
- [Off]: Disables the feature.
• [Deep Sleep Mode]: When [Deep Sleep Mode] is [On], power consumption is minimized while the monitor is
in standby mode.
- [On]: Enables [Deep Sleep Mode].
- [Off]: Disables [Deep Sleep Mode].
• [Automatic Standby]: If there is no operation on the monitor for a certain period of time, the monitor will
automatically switch to standby mode.
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• [Input Compatibility Version]: Set Input Compatibility Version to the same version as the connected external
device.
- In case of DisplayPort and USB-Cset to 1.4 orover to use the HDR function.
- In case of HDMI input, set to 2.1[AV] or over to use the HDR function.
• [Buzzer]: This feature lets you set the sound generated from Buzzer when your monitor powers on.
• [User-defined Key]: You can customise the main menu to access your preferred menu easily.
- [PBP / PIP]: Displays the screens of two input modes on one monitor.
- [Picture Mode]: Sets the picture mode.
- [KVM Switch]: Select the USB upstream cable connection port to use USB hub of the monitor.
• [OSD Lock]: This feature disables the configuration and adjustment of menus.
All features are disabled except [Brightness], [Auto Brightness], [Contrast], [Volume] and [PBP / PIP] on
[Quick Settings], menus of on [Input] and [OSD Lock] and [Information] of [General].
• [Information]: The following display information will be shown; [Total Power On Time], [Resolution].
• [Reset to Initial Settings]: Returns to the default settings.
NOTE
• [SMART ENERGY SAVING]
- The value of energy saving data may differ depending on panel and panel suppliers.
- If you select the option of [SMART ENERGY SAVING] is [High] or [Low], monitor luminance become higher
or lower depend on source.
• [Input Compatibility Version]
- If the connected device supports 2.1 in HDMI but the screen or sound does not work properly, set this
function to 2.1[AV].
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TROUBLESHOOTING
Nothing is displayed on the screen.
• Is the monitor's power cord plugged in?
- Check if the power cord is correctly plugged into the power outlet.
• Is the [No Signal] message being displayed?
- This is displayed when the signal cable between the PC and the monitor is missing or disconnected. Check the cable and reconnect it.
• Is the [Out of Range] message being displayed?
- This occurs when signals transferred from the PC (graphics card) are out of the horizontal or vertical frequency range of the monitor. Please see the Product Specification section of this manual to set the appropriate frequency.
Screen display is unstable and shaky. / Images displayed on the monitor leave shadow trails.
• Did you select the appropriate resolution?
- If the selected resolution is HDMI 1080i 60/50 Hz (interlaced), the screen may be flickering. Change the resolution to 1080p or the recommended resolution.
- Not setting the graphics card to the recommended (optimal) resolution may result in blurred text, a dimmed screen, a truncated display area or misalignment of the display.
- The setting methods may be different depending on the computer or operating system, and some resolutions may not be available depending on the performance of the graphics card. If this is the case, contact the
manufacturer of the computer or graphics card for assistance.
The screen retains an image.
• Does image sticking occur even when the monitor is turned off?
- Displaying a still image for a prolonged time may cause damage to the screen, resulting in the retention of the image.
- To extend the lifetime of the monitor, use a screensaver.
• Are there spots on the screen?
- When using the monitor, pixilated spots (red, green, blue, white, or black) may appear on the screen. This is normal for an LCD screen. It is not an error, nor is it related to the monitor's performance.
Some features are disabled.
• Are some functions not available when you press the Menu button?
- The OSD is locked. Disable [OSD Lock] in [General].
- Check the PC settings and input signal. (HDR, No Signal)
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Do you see an "Unrecognized monitor, Plug and Play (VESA DDC) monitor found" message?
• Have you installed the display driver?
- Be sure to install the display driver from our web site: http://www.lg.com.
- Make sure to check if the graphics card supports Plug and Play function.
No sound from the headphone port.
• Are images displayed without sound?
- Make sure that the headphone port connections are made properly.
- Try increasing the volume with the joystick.
- Set the audio output of the PC to the monitor you are using. (The settings may differ depending on the operating system (OS) you use.)
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PRODUCT SPECIFICATION
Specifications are subject to change without notice.
The symbol
means alternating current, and the symbol means direct current.
Color Depth: 8-bit color is supported.
Resolution:
- Max Resolution: 5120 x 1440 @ 144 Hz
- Recommended Resolution: 5120 x 1440 @ 144 Hz
Environmental Conditions:
• Operating Conditions
- Temperature: 0 °C to 40 °C (32 °F to 104 °F)
- Humidity: Less than 80 %
• Storing Conditions
- Temperature: -20 °C to 60 °C (-4 °F to 140 °F)
- Humidity: Less than 85 %
Dimensions: Monitor Size (Width x Height x Depth)
• With Stand:
- 1215.1 x 598.2 x 260.0 (mm)
- 47.8 x 23.5 x 10.2 (inches)
• Without Stand:
- 1215.1 x 365.7 x 114.2 (mm)
- 47.8 x 14.3 x 4.4 (inches)
Weight (without packaging):
• With Stand: 17.3 kg (38.1 lbs)
• Without Stand: 12.6 kg (27.7 lbs)
Power Sources:
• Power Rating: AC 100 - 240 V, 50/60 Hz, 2.5 A
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Factory Support Mode (Preset Mode, PC)
DisplayPort / USB-C
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Polarity (H/V) Remarks
640 x 480 31.469 59.940 -/-
800 x 600 37.879 60.317 +/+
1024 x 768 48.363 60.004 -/-
1280 x 720 45.000 60.000 +/+
1280 x 1024 79.976 75.025 +/+
1920 x 1080 67.500 60.000 +/+
720 x 480 61.080 119.999 +/- PIP(480P)
1280 x 720 91.493 119.912 +/- PIP(720P)
1680 x 1440 182.880 119.922 +/- PBP(11:9)
3840 x 1080 113.250 99.956 +/-
2560 x 1440 182.996 119.998 +/- PBP(16:9)
3840 x 1080 137.250 119.974 +/-
5120 x 1440 107.244 71.976 +/-
3440 x 1440 183.000 120.000 +/-
3440 x 1440 181.944 119.937 +/- PBP(21:9)
5120 x 1440 127.415 85.000 +/-
Recommended Timing
- Input Compatibility Version : 1.2
5120 x 1440 150.994 99.996 +/-
5120 x 1440 182.955 119.970 +/-
Recommended Timing
- Input Compatibility Version : 1.4
5120 x 1440 222.159 143.979 +/-
Recommended Timing
- Input Compatibility Version : 1.4(DSC)
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HDMI
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Polarity (H/V) Remarks
640 x 480 31.469 59.940 -/-
800 x 600 37.879 60.317 +/+
1024 x 768 48.363 60.004 -/-
1280 x 720 45.000 60.000 +/+
1280 x 1024 79.976 75.025 +/+
1920 x 1080 67.500 60.000 +/+
720 x 480 61.080 119.999 +/- PIP(480P)
1280 x 720 91.493 119.912 +/- PIP(720P)
1680 x 1440 88.859 59.999 +/- PBP(11:9)
2560 x 1440 88.787 59.951 +/- PBP(16:9)
3440 x 1440 73.681 49.987 +/- PBP(21:9)
3840 x 1080 66.625 59.968 +/-
1680 x 1440 182.880 119.922 +/- PBP(11:9)
3840 x 1080 113.250 99.956 +/-
Recommended Timing
- Input Compatibility Version : 2.1(AV)
5120 x 1440 88.826 59.977 +/- PIP(32:9)
2560 x 1440 182.996 119.998 +/- PBP(16:9)
3440 x 1440 150.972 99.982 +/- PBP(21:9)
3840 x 1080 137.250 119.974 +/-
5120 x 1440 107.244 71.976 +/-
Recommended Timing
- Input Compatibility Version : 2.1(PC)
5120 x 1440 222.159 143.979 +/-
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Remarks
SINGLE
PBP(16:9) PBP(16:9)
PBP(11:9) PBP(21:9)
PBP(11:9)PBP(21:9)
HDMI Timing (Video)
Preset Mode Horizontal Frequency (kHz) Vertical Frequency (Hz)
480p 31.5 60
720p 45.0 60
1080p 67.5 60
1080p 135.0 120
2160p 135.0 60
2160p 255.0 120
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Beep Guide
Menu Location
Quick Settings 1
Quick Settings - Brightness 1 1
Quick Settings - Brightness 1 1 1 Slider
Quick Settings - Auto Brightness 1 2 Toggle
Quick Settings - Contrast 1 3
Quick Settings - Contrast 1 3 1 Slider
Quick Settings - Volume 1 4
Quick Settings - Volume 1 4 1 Slider
Quick Settings - Color Temp 1 5
Quick Settings - Color Temp - Custom 1 5 1
Quick Settings - Color Temp - Warm 1 5 2
Quick Settings - Color Temp - Medium 1 5 3
Quick Settings - Color Temp - Cool 1 5 4
Quick Settings - Color Temp - Manual 1 5 5
Quick Settings - Color Temp - Manual 1 5 5 1 Slider
Quick Settings - PBP/PIP 1 6
Quick Settings - PBP/PIP - Off 1 6 1
Quick Settings - PBP/PIP - PBP 1(16:9/16:9) 1 6 2
Quick Settings - PBP/PIP - PBP 2(21:9/11:9) 1 6 3
Quick Settings - PBP/PIP - PBP 3(11:9/21:9) 1 6 4
Quick Settings - PBP/PIP - PIP 1 6 5
Quick Settings - USB Selection 1 7
Menu Location
Quick Settings - USB Selection - HDMI1 1 7 1
Quick Settings - USB Selection - HDMI1 - USB-B 1 7 1 1
Quick Settings - USB Selection - HDMI1 - USB-C 1 7 1 2
Quick Settings - USB Selection - HDMI2 1 7 2
Quick Settings - USB Selection - HDMI2 - USB-B 1 7 2 1
Quick Settings - USB Selection - HDMI2 - USB-C 1 7 2 2
Quick Settings - USB Selection - DisplayPort 1 7 3
Quick Settings - USB Selection - DisplayPort - USB-B 1 7 3 1
Quick Settings - USB Selection - DisplayPort - USB-C 1 7 3 2
Quick Settings - USB Selection - USB-C 1 7 4
Quick Settings - USB Selection - USB-C - USB-B 1 7 4 1
Quick Settings - USB Selection - USB-C - USB-C 1 7 4 2
Input (PBP/PIP Off) 2
Input (PBP/PIP Off) - Input List 2 1
Input (PBP/PIP Off) - Input List - HDMI 1 2 1 1
Input (PBP/PIP Off) - Input List - HDMI 2 2 1 2
Input (PBP/PIP Off) - Input List - DisplayPort 2 1 3
Input (PBP/PIP Off) - Input List - USB-C 2 1 4
Input (PBP/PIP Off) - Aspect Ratio 2 2
Input (PBP/PIP Off) - Aspect Ratio - Full Wide 2 2 1
Input (PBP/PIP Off) - Aspect Ratio - Original 2 2 2
Input (PBP/PIP Off) - Aspect Ratio - Just Scan 2 2 3
Menu Location
Input (PBP/PIP Off) - Aspect Ratio - Cinema 1 2 2 4
Input (PBP/PIP Off) - Aspect Ratio - Cinema 2 2 2 5
Input (PBP/PIP Off) - PBP/PIP 2 3
Input (PBP/PIP Off) - PBP/PIP - Off 2 3 1
Input (PBP/PIP Off) - PBP/PIP - PBP 1(16:9/16:9) 2 3 2
Input (PBP/PIP Off) - PBP/PIP - PBP 2(21:9/11:9) 2 3 3
Input (PBP/PIP Off) - PBP/PIP - PBP 3(11:9/21:9) 2 3 4
Input (PBP/PIP Off) - PBP/PIP - PIP 2 3 5
Input (PBP/PIP Off) - PIP Size 2 4
Input (PBP/PIP Off) - PIP Size - Large 2 4 1
Input (PBP/PIP Off) - PIP Size - Small 2 4 2
Input (PBP/PIP Off) - PIP Position 2 5
Input (PBP/PIP Off) - PIP Position - PIP(Bottom
Right)
2 5 1
Input (PBP/PIP Off) - PIP Position - PIP(Bottom Left) 2 5 2
Input (PBP/PIP Off) - PIP Position - PIP(Top Left) 2 5 3
Input (PBP/PIP Off) - PIP Position - PIP(Top Right) 2 5 4
Input (PBP/PIP Off) - Main/Sub Screen Change 2 6 Yes
Input (PBP/PIP Off) - Main/Sub Sound Change 2 7 Yes
Input (PBP/PIP Off) - KVM Switch 2 8 Yes
Input (PBP/PIP On) 2
Input (PBP/PIP On) - Input List 2 1
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Menu Location
Input (PBP/PIP On) - Input List - Main Input List 2 1 1
Input (PBP/PIP On) - Input List - Main Input List
- HDMI 1
2 1 1 1
Input (PBP/PIP On) - Input List - Main Input List
- HDMI 2
2 1 1 2
Input (PBP/PIP On) - Input List - Main Input List -
DisplayPort
2 1 1 3
Input (PBP/PIP On) - Input List - Main Input List
- USB-C
2 1 1 4
Input (PBP/PIP On) - Input List - Sub Input List 2 1 2
Input (PBP/PIP On) - Input List - Sub Input List -
HDMI 1
2 1 2 1
Input (PBP/PIP On) - Input List - Sub Input List -
HDMI 2
2 1 2 2
Input (PBP/PIP On) - Input List - Sub Input List -
DisplayPort
2 1 2 3
Input (PBP/PIP On) - Input List - Sub Input List -
USB-C
2 1 2 4
Input (PBP/PIP On) - Aspect Ratio 2 2
Input (PBP/PIP On) - Aspect Ratio - Main Aspect
Ratio
2 2 1
Input (PBP/PIP On) - Aspect Ratio - Main Aspect
Ratio - Full Wide
2 2 1 1
Input (PBP/PIP On) - Aspect Ratio - Main Aspect
Ratio - Original
2 2 1 2
Input (PBP/PIP On) - Aspect Ratio - Sub Aspect Ratio 2 2 2
Input (PBP/PIP On) - Aspect Ratio - Sub Aspect
Ratio - Full Wide
2 2 2 1
Menu Location
Input (PBP/PIP On) - Aspect Ratio - Sub Aspect
Ratio - Original
2 2 2 2
Input (PBP/PIP On) - PBP/PIP 2 3
Input (PBP/PIP On) - PBP/PIP - Off 2 3 1
Input (PBP/PIP On) - PBP/PIP - PBP 1(16:9/16:9) 2 3 1 1
Input (PBP/PIP On) - PBP/PIP - PBP 2(21:9/11:9) 2 3 1 2
Input (PBP/PIP On) - PBP/PIP - PBP 3(11:9/21:9) 2 3 1 3
Input (PBP/PIP On) - PBP/PIP - PIP 2 3 1 4
Input (PIP On) - PIP SIze 2 4
Input (PIP On) - PIP Size - Large 2 4 1
Input (PIP On) - PIP Size - Small 2 4 2
Input (PIP On) - PIP Position 2 5
Input (PIP On) - PIP Position - PIP(Bottom Right) 2 5 1
Input (PIP On) - PIP Position - PIP(Bottom Left) 2 5 2
Input (PIP On) - PIP Position - PIP(Top Left) 2 5 3
Input (PIP On) - PIP Position - PIP(Top Right) 2 5 4
Input (PBP/PIP On) - Main/Sub Screen Change - On 2 6 Yes
Input (PBP/PIP On) - Main/Sub Sound Change - On 2 7 Yes
Input (PBP/PIP On) - KVM Switch - On 2 8 Yes
Picture 3
Picture - Picture Mode 3 1
Picture - Picture Mode - Custom 3 1 1
Picture - Picture Mode - Vivid 3 1 2
Picture - Picture Mode - HDR Effect 3 1 3
Menu Location
Picture - Picture Mode - Reader 3 1 4
Picture - Picture Mode - Cinema 3 1 5
Picture - Picture Mode - sRGB 3 1 6
Picture - Picture Mode - DCI-P3 3 1 7
Picture - Picture Mode - FPS 3 1 8
Picture - Picture Mode - RTS 3 1 9
Picture - Picture Mode - Color Weakness 3 1 10
Picture - Picture Adjust 3 2
Picture - Picture Adjust - Brightness 3 2 1
Picture - Picture Adjust - Brightness 3 2 1 1 Slider
Picture - Picture Adjust - Auto Brightness 3 2 2 Toggle
Picture - Picture Adjust - Contrast 3 2 3
Picture - Picture Adjust - Contrast 3 2 3 1 Slider
Picture - Picture Adjust - Sharpness 3 2 4
Picture - Picture Adjust - Sharpness 3 2 4 1 Slider
Picture - Picture Adjust - SUPER RESOLUTION+ 3 2 5
Picture - Picture Adjust - SUPER RESOLUTION+ -
High
3 2 5 1
Picture - Picture Adjust - SUPER RESOLUTION+ -
Middle
3 2 5 2
Picture - Picture Adjust - SUPER RESOLUTION+ - Low 3 2 5 3
Picture - Picture Adjust - SUPER RESOLUTION+ - Off 3 2 5 4
Picture - Picture Adjust - Black Level 3 2 6
Picture - Picture Adjust - Black Level - High 3 2 6 1
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Menu Location
Picture - Picture Adjust - Black Level - Low 3 2 6 2
Picture - Picture Adjust - Local Dimming 3 2 7
Picture - Picture Adjust - Local Dimming - Faster 3 2 7 1
Picture - Picture Adjust - Local Dimming - Fast 3 2 7 2
Picture - Picture Adjust - Local Dimming - Normal 3 2 7 3
Picture - Picture Adjust - Local Dimming - Off 3 2 7 4
Picture - Picture Adjust - DFC 3 2 8 Toggle
Picture - Game Adjust - Response Time 3 3 1
Picture - Game Adjust - Response Time - Faster 3 3 1 1
Picture - Game Adjust - Response Time - Fast 3 3 1 2
Picture - Game Adjust - Response Time - Normal 3 3 1 3
Picture - Game Adjust - Response Time - Off 3 3 1 4
Picture - Game Adjust - Adaptive-Sync (HDMI : VRR) 3 3 2
Picture - Game Adjust - Adaptive-Sync (HDMI :
VRR) - Extended
3 3 2 1
Picture - Game Adjust - Adaptive-Sync (HDMI :
VRR) - Basic
3 3 2 2
Picture - Game Adjust - Adaptive-Sync (HDMI :
VRR) - Off
3 3 2 3
Picture - Game Adjust - Black Stabilizer 3 3 3
Picture - Game Adjust - Black Stabilizer 3 3 3 1 Slider
Picture - Game Adjust - Crosshair 3 3 4
Picture - Game Adjust - Crosshair - Red Cross 3 3 4 1
Picture - Game Adjust - Crosshair - Green Cross 3 3 4 2
Menu Location
Picture - Game Adjust - Crosshair - Red Dot 3 3 4 3
Picture - Game Adjust - Crosshair - Green Dot 3 3 4 4
Picture - Game Adjust - Crosshair - Off 3 3 4 5
Picture - Color Adjust - Gamma 3 4 1
Picture - Color Adjust - Gamma - Mode 1 3 4 1 1
Picture - Color Adjust - Gamma - Mode 2 3 4 1 2
Picture - Color Adjust - Gamma - Mode 3 3 4 1 3
Picture - Color Adjust - Gamma - Mode 4 3 4 1 4
Picture - Color Adjust - Color Temp 3 4 2
Picture - Color Adjust - Color Temp - Custom 3 4 2 1
Picture - Color Adjust - Color Temp - Warm 3 4 2 2
Picture - Color Adjust - Color Temp - Medium 3 4 2 3
Picture - Color Adjust - Color Temp - Cool 3 4 2 4
Picture - Color Adjust - Color Temp - Manual 3 4 2 5
Picture - Color Adjust - Color Temp - Manual 3 4 2 5 1 Slider
Picture - Color Adjust - Red 3 4 3
Picture - Color Adjust - Red 3 4 3 1 Slider
Picture - Color Adjust - Green 3 4 4
Picture - Color Adjust - Green 3 4 4 1 Slider
Picture - Color Adjust - Blue 3 4 5
Picture - Color Adjust - Blue 3 4 5 1 Slider
Picture - Color Adjust - Six Color 3 4 6
Picture - Color Adjust - Six Color - Red Hue 3 4 6 1
Menu Location
Picture - Color Adjust - Six Color - Red Hue 3 4 6 1 1 Slider
Picture - Color Adjust - Six Color - Red Saturation 3 4 6 2
Picture - Color Adjust - Six Color - Red Saturation 3 4 6 2 1 Slider
Picture - Color Adjust - Six Color - Green Hue 3 4 6 3
Picture - Color Adjust - Six Color - Green Hue 3 4 6 3 1 Slider
Picture - Color Adjust - Six Color - Green Saturation 3 4 6 4
Picture - Color Adjust - Six Color - Green Saturation 3 4 6 4 1 Slider
Picture - Color Adjust - Six Color - Blue Hue 3 4 6 5
Picture - Color Adjust - Six Color - Blue Hue 3 4 6 5 1 Slider
Picture - Color Adjust - Six Color - Blue Saturation 3 4 6 6
Picture - Color Adjust - Six Color - Blue Saturation 3 4 6 6 1 Slider
Picture - Color Adjust - Six Color - Cyan Hue 3 4 6 7
Picture - Color Adjust - Six Color - Cyan Hue 3 4 6 7 1 Slider
Picture - Color Adjust - Six Color - Cyan Saturation 3 4 6 8
Picture - Color Adjust - Six Color - Cyan Saturation 3 4 6 8 1 Slider
Picture - Color Adjust - Six Color - Magenta Hue 3 4 6 9
Picture - Color Adjust - Six Color - Magenta Hue 3 4 6 9 1 Slider
Picture - Color Adjust - Six Color - Magenta
Saturation
3 4 6 10
Picture - Color Adjust - Six Color - Magenta
Saturation
3 4 6 10 1
Slider
Picture - Color Adjust - Six Color - Yellow Hue 3 4 6 11
Picture - Color Adjust - Six Color - Yellow Hue
3 4 6 11 1
Slider
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Menu Location
Picture - Color Adjust - Six Color - Yellow Saturation 3 4 6 12
Picture - Color Adjust - Six Color - Yellow Saturation
3 4 6 12 1
Slider
Picture - Picture Reset - No 3 5 1
Picture - Picture Reset - Yes 3 5 2
General 4
General - Language 4 1
General - Language - English 4 1 1
General - Language - German 4 1 2
General - Language - French 4 1 3
General - Language - Spanish 4 1 4
General - Language - Italian 4 1 5
General - Language - Swedish 4 1 6
General - Language - Finnish 4 1 7
General - Language - Portuguese 4 1 8
General - Language - Portuguese (Brazil) 4 1 9
General - Language - Polish 4 1 10
General - Language - Russian 4 1 11
General - Language - Greek 4 1 12
General - Language - Ukrainian 4 1 13
General - Language - Chinese 4 1 14
General - Language - Traditional Chinese 4 1 15
General - Language - Japanese 4 1 16
General - Language - Korean 4 1 17
Menu Location
General - USB Selection 4 2
General - USB Selection - HDMI1 4 2 1
General - USB Selection - HDMI1 - USB-B 4 2 1 1
General - USB Selection - HDMI1 - USB-C 4 2 1 2
General - USB Selection - HDMI2 4 2 2
General - USB Selection - HDMI2 - USB-B 4 2 2 1
General - USB Selection - HDMI2 - USB-C 4 2 2 2
General - USB Selection - DisplayPort 4 2 3
General - USB Selection - DisplayPort - USB-B 4 2 3 1
General - USB Selection - DisplayPort - USB-C 4 2 3 2
General - USB Selection - USB-C 4 2 4
General - USB Selection - USB-C - USB-B 4 2 4 1
General - USB Selection - USB-C - USB-C 4 2 4 2
General - SMART ENERGY SAVING 4 3
General - SMART ENERGY SAVING - High 4 3 1
General - SMART ENERGY SAVING - Low 4 3 2
General - SMART ENERGY SAVING - Off 4 3 3
General - Deep Sleep Mode 4 4 Toggle
General - Automatic Standby 4 5
General - Automatic Standby - 8H 4 5 1
General - Automatic Standby - 6H 4 5 2
General - Automatic Standby - 4H 4 5 3
General - Automatic Standby - Off 4 5 4
Menu Location
General - Input Compatibility Version 4 6
General - Input Compatibility Version - 1.4(DSC) /
2.1(PC)
4 6 1
General - Input Compatibility Version - 1.4 / 2.1(AV) 4 6 2
General - Input Compatibility Version - 1.2 / 1.4 4 6 3
General - Buzzer 4 7 Toggle
General - User-defined Key 4 8
General - User-defined Key - PBP/PIP 4 8 1
General - User-defined Key - Picture Mode 4 8 2
General - User-defined Key - KVM Switch 4 8 3
General - OSD Lock 4 9 Toggle
General - Information 4 10
General - Information 4 10 1
General - Reset to Initial Setting 4 11
General - Reset to Initial Setting - No 4 11 1
General - Reset to Initial Setting - Yes 4 11 2
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LIMITED WARRANTY (USA)
THE PRODUCT’S FULL LIMITED WARRANTY TERMS AND CONDITIONS ARE AVAILABLE AT https://www.lg.com/us AND/OR YOUR WARRANTY.
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU
CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL
JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest,
successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or
any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc.
Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address,
and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed
to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding
arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual
action in small claims court, but that small claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be
conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA
Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your
written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set
forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to
decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
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Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages,
in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the
AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and
claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees
will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives
any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial
district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1- 800-980-2973. You must include in the
opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i)
on the product; or (ii) online by accessing https://www.lg.com/us/support and clicking on “How do I find my model number?”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out,
then you accept all terms and conditions of the arbitration provision described above.
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LIMITED WARRANTY (CANADA)
THE PRODUCT’S FULL LIMITED WARRANTY TERMS AND CONDITIONS ARE AVAILABLE AT https://www.lg.com/ca_en/ AND/OR YOUR WARRANTY.
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE
OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. FOR FURTHER CLARITY, THIS ARBITRATION PROVISION IS NOT APPLICABLE TO CONSUMERS RESIDING IN ONTARIO AND QUÉBEC. IN
ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
• DISCLAIMER:
IF YOU ARE A CONSUMER SUBJECT TO QUÉBEC AND ONTARIO’S CONSUMER PROTECTION ACT, THE EXCLUSION OF WARRANTIES CONTAINED IN THIS SECTION DO NOT EXCLUDE OR LIMIT THE RIGHTS AND REMEDIES THAT YOU MAY
HAVE UNDER SUCH ACT, INCLUDING THE RIGHT TO MAKE A CLAIM UNDER ANY OF THE STATUTORY WARRANTIES PROVIDED THEREUNDER.
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW (INCLUDING WITH RESPECT TO QUÉBEC AND ONTARIO CONSUMERS), ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT
SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW (INCLUDING WITH RESPECT TO QUÉBEC AND ONTARIO CONSUMERS), YOU
AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest,
successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or
any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco
Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone
number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute,
the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made
by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.
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Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG
only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if you are
a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other
person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed
as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except
to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG. This does not apply to consumers in Ontario and Québec. In accordance with
provincial legislation, the consumer and LG may agree to resolve the dispute using any procedure available, including commencing the action before the competent courts of those provinces.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited
basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at
LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation.
For consumers in Ontario and Québec, the applicable arbitration legislation only applies if consumers agree to submit the dispute to arbitration. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound
by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable
federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of
your purchase for the resolution of the claim, action, dispute or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which
case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with
the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the
purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the
arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed
by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the
nearest, most mutually-convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this
Limited Warranty.
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Opt Out. The arbitration provision requires you and LG to resolve disputes by binding arbitration instead of court, unless the laws of your province or territory do not permit that, or, in other jurisdictions, if you choose to opt out.
The arbitration provision does not apply to consumers in Ontario and Québec.
For individuals that fall within the binding arbitration provisions, you may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out,
you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or
(ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the
serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/findmodel_serial/ ).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction
of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this
dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all
terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.
The model and serial number of the product are located on the back and on one side of the product.
Record them below in case you ever need service.
Model
Serial No.
Supplier's Declaration of Conformity
Trade Name LG
Responsible Party LG Electronics USA, Inc.
Address 111 Sylvan Avenue, North Building,
Englewood Cliffs, NJ 07632
E-mail lg.envir[email protected]
