Washer-Dryer
User Manual
HPD 9693 CARE UK
2820533869/ EN/ / 3.12.2025 14:36
EN / 2
Please read this user manual first!
Dear Customer,
Thank you for choosing Hotpoint product.
We hope that you get the best results from your product which has been manufactured
with high quality and state-of-the-art technology. Therefore, please read this entire user
manual and all other accompanying documents carefully before using the product.
Follow all warnings and information in the user manual. Thus, you protect yourself and
your product against possible dangers.
Keep the user manual. If you hand over the product to someone else, provide the user
manual as well. Warranty terms, usage and troubleshooting methods of your product are in
user manual.
Symbols and Definitions
The following symbols are used in the user manual:
Danger that could result in death or injury.
Important information or useful hints about usage.
Read the user manual.
Recyclable materials.
Hot surface warning.
WARNING Danger that may result in property damage to the product or its environment.
EN / 3
Table of Contents
1 Safety Instructions......................... 4
1.1 Intended Use.................................. 4
1.2 Safety of Children, Vulnerable
Persons and Pets ..........................
4
1.3 Electrical Safety............................. 5
1.4 Handling Safety ............................. 6
1.5 Installation Safety.......................... 6
1.6 Operational Safety......................... 8
1.7 Drying Safety.................................. 9
1.8 Maintenance and Cleaning Safety 11
2 Important Instructions for Environ-
ment ..............................................
12
2.1 Compliance with WEEE Directive . 12
2.2 Package Information..................... 12
3 Technical Specifications ................ 14
4 Installation..................................... 16
4.1 Unpacking and Transporting the
Product...........................................
16
4.2 Appropriate Installation Location. 16
4.3 Installation of Bottom Panel Cov-
ers...................................................
17
4.4 Removing Transportation Safety
Bolts ...............................................
17
4.5 Connecting to Water Supply ......... 18
4.6 Connecting the Drain Hose to the
Drain ...............................................
18
4.7 Adjusting the Feet ......................... 19
4.8 Electrical Connection .................... 19
4.9 Handling the Product .................... 19
5 Preliminary Preparation ................. 20
5.1 Sorting the Laundry ....................... 20
5.2 Preparing Laundry for Washing.... 20
5.3 Tips for Energy and Water Saving 20
5.4 Start Up .......................................... 21
5.5 Loading the Laundry...................... 21
5.6 Correct Load Capacity .................. 21
5.7 Using Detergent and Softener ...... 22
5.8 Tips for Efficient Washing ............ 24
5.9 Tips for Efficient Drying ................ 26
5.10 Displayed Programme Duration ... 26
6 Operating the Product.................... 27
6.1 Control Panel ................................. 27
6.2 Symbols on the Display................. 28
6.3 Preparing the Machine.................. 28
6.4 Selection of Washing Program ..... 29
6.5 Washing Programmes................... 29
6.6 Temperature Selection .................. 32
6.7 Spin Speed Selection..................... 33
6.8 Drying Programmes....................... 33
6.9 Washing and Drying Programmes 34
6.10 Programme Table .......................... 34
6.11 Auxiliary Function Selection.......... 36
6.11.1 Auxiliary Functions..................... 37
6.11.2 Functions/Programmes Selec-
ted by Pressing the Function
Keys for 3 Seconds ....................
37
6.12 Drying Steps ................................... 38
6.13 End Time ........................................ 39
6.14 Starting the Program ..................... 40
6.15 Loading Door Lock......................... 40
6.16 Changing Selections After Pro-
gram Starts.....................................
41
6.17 Cancelling the Programme ........... 41
6.18 End of Programme......................... 41
6.19 Standby Mode ................................ 42
6.20 HomeWhiz Feature and Remote
Control Function ............................
42
6.20.1 HomeWhiz Setup........................ 43
6.20.2 Setting up a Washing Machine
Connected to Someone Else's
Account.......................................
44
6.20.3 Deleting the HomeWhiz Ac-
count Match................................
44
6.20.4 Remote Control Function and
Its Use .........................................
44
6.20.5 Troubleshooting ......................... 45
6.20.6 HomeWhiz Consumption Val-
ues Display .................................
45
7 Maintenance and Cleaning............. 46
7.1 Cleaning the Detergent Drawer..... 46
7.2 Cleaning the Loading Door and
the Drum.........................................
46
7.3 Cleaning the Body and Control
Panel...............................................
47
7.4 Cleaning the Water Intake Filters.. 47
7.5 Draining Remaining Water and
Cleaning the Pump Filter ...............
47
8 Troubleshooting ............................ 48
9 DISCLAIMER .................................. 53
EN / 4
1 Safety Instructions
This section includes the safety
instructions necessary to pre-
vent the risk of personal injury or
material damage.
Our company shall not be held
responsible for damages that
may occur if these instructions
are not observed.
• Installation and repair opera-
tions shall always be per-
formed by Authorised Service.
• Use original spare parts and
accessories only.
• Do not repair or replace any
component of the product un-
less it is clearly specified in the
operation manual.
• Do not modify the product.
1.1 Intended Use
• The service life of your product
is 10 years. During this period,
original spare parts will be
available to operate the
product properly.
• This product has been de-
signed for domestic use. Do
not use this product for com-
mercial purposes or outside its
intended purpose.
• Use only for washing and dry-
ing textile products that are
marked accordingly.
• The manufacturer assumes no
responsibility for any damage
due to misuse or mishandling.
• This product is intended to be
used in household and similar
applications. For example;
– Personnel kitchens of stores,
offices and other work envir-
onments;
– Agricultural establishments,
– By customers of hotels, mo-
tels and other accommoda-
tion facilities
– Bed and breakfasts, hostel-
like environments
– Common areas of apartment
blocks or laundries.
1.2 Safety of Children,
Vulnerable Persons
and Pets
• This product may be used by
children aged 8 years and
older and persons with re-
duced physical, sensory or
mental capabilities or lack of
experience and knowledge if
they have been given supervi-
sion or instruction concerning
use of the product in a safe
way and understand the haz-
ards involved.
• Children under the age of 3
should be kept away unless
continuously supervised.
EN / 5
• Electrical products are danger-
ous for children and pets. Chil-
dren or pets should not play
with, climb on top or inside the
product. Check inside the
product before use.
• Use child lock to prevent chil-
dren from interfering with the
product.
• Do not forget to close the load-
ing door when leaving the
room where the product is loc-
ated. Children and pets may
get locked inside and drown.
• Children should not perform
cleaning and user mainten-
ance works without an adult’s
supervision.
• Keep the packaging materials
away from children. Risk of in-
jury and suffocation.
• Keep all detergents and addit-
ives used for the product out
of children's reach
• Cut the power cable and break
and deactivate the locking
mechanism of the loading
door before disposing of the
product for children’s safety.
1.3 Electrical Safety
• Product should be unplugged
during installation, mainten-
ance, cleaning and repair pro-
cedures. Unplug the product or
turn off the fuse.
• Damaged power cables should
be replaced by the authorised
service in order to prevent pos-
sible danger.
• The product should not be fed
via an external switching
device such as a timer or con-
nected to a circuit that is regu-
larly switched on and off by a
device.
• Do not tuck the power cord un-
der the product or to the rear
of the product. Do not put
heavy items on the power
cord. Do not bend, crush, or ex-
pose the power cable to heat
sources.
• Only use the original cable. Do
not use cut or damaged
cables.
• Do not use an extension cord,
multi-plug or adaptor to oper-
ate your product.
• Extension cords, multi-socket
outlets, adapters or portable
power supplies can overheat
and cause a fire. Make sure
not to place power sockets
and portable power supplies
near or behind the product.
• The plug shall be easily ac-
cessible. If this is not possible,
a mechanism that meets the
electrical legislation and that
disconnects all terminals from
EN / 6
the mains (fuse, switch, main
switch, etc.) shall be available
on the electrical installation.
• Do not touch the plug with wet
hands.
• When unplugging the product,
do not hold the power cord, but
the plug.
• Make sure the plug is not wet,
dirty or dusty.
• Never connect your product to
electricity saving devices. Such
systems are harmful to the
product.
1.4 Handling Safety
• Unplug the product before
moving, remove the water out-
let and water main connec-
tions. Drain any water left in-
side the product.
• This product is heavy, do not
handle it by yourself. It may
cause injuries if your product
falls on you. Do not hit and
drop the product while carry-
ing.
• Do not hold parts such as the
laundry loading door to lift and
move the product. The upper
tray should be tightly fixed for
moving.
• Carry the product in an upright
position. If it cannot be carried
upright, tilt it to the right side in
frontal view.
• Make sure that the hoses as
well as the power cable are not
folded, pinched or crushed
after the product is fitted into
its place after installation or
cleaning procedures.
1.5 Installation Safety
• Check the information in the
manual and installation in-
structions to prepare the
product for installation and
make sure the electrical mains,
clean water mains and water
outlet are suitable. If not, call a
qualified electrician and
plumber to have them make
the necessary arrangements.
These operations are the re-
sponsibility of the customer.
• Prior to commencing the in-
stallation, be sure to switch off
the fuse to deactivate the
power supply for the line to
which the product will be con-
nected.
• This product is intended for
use at altitudes not exceeding
2000 meters above sea level.
• Check the product for any
damage before installing it. Do
not have the product installed
if it is damaged.
EN / 7
• Always wear personal protect-
ive equipment (gloves, etc.)
during product installation,
maintenance and repair. There
is a risk of injury.
• Injuries may occur if hands are
put into uncovered slots. Close
the holes of the transportation
safety bolts with plastic plugs.
• Do not install or leave the ap-
pliance in areas exposed to en-
vironmental conditions like
rain or sunlight.
• Do not install the product at
locations where the temperat-
ure drops below 0 ºC.
• Do not place the product on a
carpet or similar surface. It
would create fire hazard since
it cannot receive air from un-
derneath.
• Place the product on a level
and hard surface and balance
with the adjustable feet.
• Connect the product to a
grounding plug protected by a
fuse suitable to the current val-
ues on the type label. Make
sure the grounding is carried
out by an expert electrician. As
required by local and national
regulations, do not use the
product without proper ground-
ing.
• Plug the product in a socket
with voltage and frequency val-
ues suitable to those indicated
on the type label.
• Do not plug the product into
loose, broken, dirty, greasy, or
water-damaged sockets.
• Use the new hose set provided
with the product. Do not re-use
old hose sets. Do not extend
the hoses.
• Connect the water inlet hose
directly to the water tap. The
pressure from the tap should
be minimum 0.1 MPa (1 bar)
and maximum 1MPa (10 bars).
10 to 80 litres of water should
be running from the tap in a
minute in order for the product
to function properly. If the wa-
ter pressure is above 1 MPa
(10 bars), a pressure-reducing
valve should be fitted. The
maximum allowed temperat-
ure is 25°C.
• Fit the end of the water dis-
charge hose to the wastewater
drain, the sink or the bathtub.
• Place the power cable and
hoses in locations without risk
of tripping.
• Do not install the product be-
hind a door, a sliding door or at
another location that will pre-
vent the door from opening
completely.
EN / 8
• If a dryer is to be placed on the
product, fix with a suitable con-
nection apparatus obtained
from the authorised service.
• There is a risk of contact with
electrical components when
the upper tray is removed. Do
not dismantle the upper tray of
the product.
• Keep the appliance at least 1
cm from furniture.
• Make sure the room in which
the installation performed is
adequately ventilated, as there
may be a risk of undesirable
gases coming out of the
device igniting other fuels in
the room or interacting with an
open flame.
1.6 Operational Safety
• When you are using the appli-
ances, use only detergents,
softeners and additives suit-
able for washing machines.
• Do not use chemical solvents
on the product. These materi-
als contain an explosion risk.
• Do not operate defective or
damaged products. Unplug the
product (or turn off the fuse it
is connected to), turn off the
water tap and call an author-
ised service.
• Do not place sources of igni-
tion (burning candle, cigar-
ettes, etc.) or sources of heat
(irons, cooktops, ovens, etc.)
on top of or near the product.
Do not put inflammable/ex-
plosive materials near the
product.
• Do not stand or climb on the
product.
• Unplug the product and turn
off the tap if you will not be us-
ing the product for long peri-
ods.
• Avoid opening the detergent
drawer while the machine is
running to prevent splashes.
Contact of the detergent with
your skin and eyes is danger-
ous.
• Make sure pets do not climb
inside the product. Check in-
side the product before use.
• Do not force open the locked
loading door. The door will
open once the washing is com-
pleted. If the door does not
open, use the solutions for
“loading door does not open”
error in the Troubleshooting
section.
• Do not wash items contamin-
ated with gasoline, kerosene,
benzene, reducers, alcohol or
other inflammable or explosive
materials and industrial chem-
icals.
EN / 9
• Do not directly use dry clean-
ing detergent and do not wash,
rinse, spin or dry laundry con-
taminated with dry cleaning
detergent.
• Do not place your hands into
the rotating drum. Wait until
the drum no longer rotates.
• If washing laundry at high tem-
peratures, the discharged
washing water would burn your
skin if in contact with your
skin, for ex. when the draining
hose is connected to the tap.
Do not touch the discharge wa-
ter.
• Take the following precautions
to prevent formation of biofilm
and malodours:
– Make sure the room where
the washing machine is
placed is well ventilated.
– Wipe the door gasket and
loading door glass with a dry
and clean cloth at the end of
the programme.
• The glass of the loading door
will heat up when washing or
drying at high temperatures.
To avoid burns, do not touch
the loading door glass and
keep children away from the
product during operation.
• Before disposing of old and in-
operable products:
1. Unplug the power plug and
remove it from the socket.
2. Cut the power cable and dis-
connect it with the plug from
the product.
3. Break the locking mechanism
of the loading door to render
it inoperable.
4. Do not allow children to play
with the discarded product.
1.7 Drying Safety
• Laundry that has been previ-
ously washed, cleaned, con-
taminated or stained with gas-
oline/gas, dry cleaning
solvents or other inflammable/
explosive materials should not
be dried in the machine be-
cause they give off inflam-
mable or explosive vapours.
Otherwise, fire hazard arises.
• Laundry contaminated with
materials such as vegetable or
mineral oil, acetone, alcohol,
gasoline, gas oil, stain re-
movers, naphtha, turpentine,
paraffin or paraffin removers
should be washed separately
in hot water by adding extra
detergent before being dried in
the washing machine with
dryer. Otherwise, fire hazard
arises.
• Do not dry textile products that
contain predominantly foam,
rubber or rubber-like parts (e.g.
shower caps, waterproof tex-
tile products, rubber products
EN / 10
and clothes) or the ones that
are filled and damaged (e.g.
Pillows or coats). There is a
risk of burns.
• If you use a laundry ball, deter-
gent scale, laundry cage or ball
in your machine, these
products may melt during dry-
ing. If you are going to choose
the drying feature, do not use
these products. Otherwise, fire
hazard arises.
• If you use industrial chemicals
for cleaning, do not use the
drying function. Otherwise, fire
hazard arises.
• The door becomes very hot
after drying process. After dry-
ing is over, open the door of
the device completely. Do not
touch the metal door located
inside of the door glass. There
is a risk of burns due to high
temperatures.
• During Drying programmes, a
cooling step is performed as
the last step to ensure that the
laundry remains at a temperat-
ure where it will not be dam-
aged. You may be exposed to
hot steam if you open the
cover without completing the
cooling step. Risk of seething.
• If the drying programmes are
interrupted (as a result of pro-
gramme cancellation or power
failure), the laundry in the ma-
chine may be hot. Be careful.
• Avoid interrupting the drying
program by stopping your
tumble dryer prematurely, as
the laundry inside the machine
may become excessively hot in
the event of program cancella-
tion or a power failure. Risk of
burns! If you have to stop the
machine, take out the laundry
and lay them somewhere to
cool down.
• Your product is suitable to op-
erate between the temperat-
ures of 0°C and +35°C.
• Ambient temperatures
between 15°C and +25°C are
ideal for your product.
• Do not overload the machine
for drying. Observe the spe-
cified maximum load levels for
drying.
• If the laundry has been washed
with a stain remover, run an
additional rinsing speed before
starting the drying speed.
• Do not dry leather laundry and
laundry containing leather
(such as leather tags on jeans)
in the machine. The colour left
by the leather parts may smear
on other textiles.
EN / 11
• If there is a problem that you
cannot solve using the inform-
ation given in the safety in-
structions section, turn off and
unplug the machine and call an
Authorized Service.
• In your washer-dryer, you can
only wash laundry, only dry
laundry or do both of these
processes. The machine
should not be used for a long
period of time only for drying
wet laundry. While the machine
is only used for drying, it
should be run empty in a short
washing programme every 15
starts.
• Before putting laundry in the
machine, check all of them and
make sure that there is no ob-
ject such as lighter, coin, metal
object and pin, etc. in their
pockets or inside of them.
• Lingerie that has metal parts
should not be dried in the ma-
chine. Metal parts may come
off during drying and cause
damage to the machine. Put
them in a bag or pillow case.
• Do not dry large laundry such
as tulle curtains, curtains,
sheets/beddings, blankets,
rugs in the machine. Laundry
may get damaged.
• Do not dry unwashed laundry
in the machine.
• Do not use softener or anti-
static agent unless recommen-
ded by the manufacturer.
• Products such as softener
should be used in accordance
with the manufacturer's in-
structions.
• Do not dry silk, wool and sim-
ilar delicate clothes in the ma-
chine. Otherwise, wool clothes
can shrink and damage may
be caused in other delicate
clothes.
• Check the symbols on laundry
label before washing and dry-
ing processes.
• The machine automatically
cleans the lint itself that
comes out of the laundry dur-
ing drying. The machine per-
forms automatic water intakes
for cleaning. For this reason,
the water tap of the machine
should also be open during
drying programmes.
• Prevent the lint from accumu-
lating around the product.
• Remove all objects such as
matches and lighters from
your pockets.
1.8 Maintenance and
Cleaning Safety
• Before cleaning or servicing
the product, unplug it or cut
the power at the fuse.
EN / 12
• If you need to move the
product for cleaning, do not
pull on the loading door. The
door can break and cause in-
jury!
• Do not put hands, feet and
metal objects under or behind
your product. This can cause
jams, and any sharp edge can
cause personal injury.
• Use a clean, dry cloth to wipe
foreign material or dust from
the plug ends. When cleaning
the plug, do not use a wet or
damp cloth. Otherwise, there is
a risk of fire or electric shock.
• Do not wash the product with
pressure washers, by spraying
vapour, water or pouring water.
There is a risk of electrocution.
• Do not use sharp or abrasive
tools to clean the product. Do
not use household cleaners,
soap, detergent, gas, gasoline,
thinner, alcohol, varnish, etc.
while cleaning.
• Cleaning agents containing
solvents (e.g. cleaning solvent)
might reek poisonous fumes.
Do not use cleaning products
containing solvents.
• There may be detergent
residues in the detergent
drawer when you open it for
cleaning.
• Do not dismantle the filter of
the discharge pump while the
product is running.
• The temperature in the product
may rise up to 90ºC. Clean the
filter after the water in the
product cools down in order to
avoid risk of getting burnt.
2 Important Instructions for Environment
2.1 Compliance with WEEE Direct-
ive
This product complies with EU
WEEE Directive (2012/19/EU).
This product bears a classifica-
tion symbol for waste electrical
and electronic equipment
(WEEE).
This product has been manufactured with
high quality parts and materials which can
be reused and are suitable for recycling. Do
not dispose of the waste product with nor-
mal domestic and other wastes at the end
of its service life. Take it to the collection
center for the recycling of electrical and
electronic equipment. Please consult your
local authorities to learn about these collec-
tion centers.
Compliance with RoHS Directive:
The product you have purchased complies
with EU RoHS Directive (2011/65/EU). It
does not contain harmful and prohibited
materials specified in the Directive.
2.2 Package Information
Packaging materials of the product are
manufactured from recyclable materials in
accordance with our National Environment
Regulations. Do not dispose of the pack-
aging materials together with the domestic
EN / 13
or other wastes. Take them to the pack-
aging material collection points designated
by the local authorities.
EN / 14
3 Technical Specifications
Supplier’s name or commercial brand HOTPOINT
Model name
HPD 9693 CARE UK
457000014200
Washing capacity (cotton) (kg) 9
Drying capacity (cotton) (kg) 6
Maximum spin speed (cycle/min) 1400
Built-In No
Height (cm) 84,5
Width (cm) 60
Depth (cm) 60
Single Water inlet / Double Water inlet + / -
The model information as stored in the product database
can be reached by entering following website and search-
ing for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/
The consumption values apply when wireless network connection is turned off.
The defined cybersecurity-related software update support period of the product is
valid until 31st December 2027. After this period, cybersecurity-related software
updates are not guaranteed.
As of 04.03.2024, we, as the Manufacturer; Arcelik Global at the address of Sütlüce
Mahallesi, Karaağaç Caddesi, 34445, Beyoğlu, Istanbul/Türkiye, declare that the
product specified in this user manual conforms to Schedule 1’s stated directives
and standards under Product Security Telecommunications and Infrastructure
Bill(2023 No 1007).
EN / 15
EN / 16
4 Installation
Please read the “Safety Instruc-
tions” section first!
Your product automatically detects
the amount of laundry placed inside
when selecting a programme.
While installing the product, before the first
use, calibration should be done to ensure
that the laundry amount is detected in the
most accurate way.
To do this, select the Drum Cleaning* pro-
gramme and cancel the spin function. Start
the programme without laundry. Wait for
the programme to finish, which will take
about 15 minutes.
*The programme name may vary depend-
ing on the model. For the appropriate pro-
gramme selection, review the programme
descriptions section.
• Please contact the nearest Authorised
Service for the installation of the product.
• Make sure that the installation and elec-
trical connections of the product are per-
formed by authorised service agent. Man-
ufacturer shall not be held responsible
for damages caused by operations per-
formed by unauthorised persons.
• Preparation of the location and electrical,
tap water and waste water installations
at the place of installation is under cus-
tomer's responsibility.
• Make sure that the water inlet and dis-
charge hoses as well as the power cable
are not folded, pinched or crushed while
pushing the product into its place after
installation or cleaning procedures.
• Prior to installation, visually check if the
product has any defects on it. Do not
have the product installed if it is dam-
aged. Damaged products cause risks for
your safety.
4.1 Unpacking and Transporting the
Product
Unpacking the Product
• Remove the cardboard box or Styrofoam
packaging.
• To remove the cardboard or Styrofoam
packaging underneath the product, lift
the product carefully. If this is not pos-
sible, remove it by tilting it slightly to the
side or by laying it on its side without
damaging the product.
• Open the door and remove the inlet hose
and any other accessories inside drum.
• Detach the power cable and drain hose
from their fixed positions.
• Remove the transportation safety bolts.
(see “Removing the Transportation
Safety Bolts”)
Transporting the Product
Read the “Transportation Safety”
section first!
• Ensure the door and detergent drawer are
closed.
• Install the transportation safety bolts
carefully without damaging the product's
drum. (see "Removing the Transportation
Safety Bolts")
• Pack the product with protective pack-
aging to prevent damage during trans-
port.
4.2 Appropriate Installation Loca-
tion
• Place the product on a hard, rigid and
level floor. Do not place it onto a carpet
with high pile, or other similar surfaces
on top of an underlay, or onto flooring
with excessive amounts of springiness
e.g., some types of acoustic flooring sys-
tems. Placing on an improper floor can
cause noise and vibration problems.
• Do not place the product on the power
cable.
• Do not install the product at places where
temperature may fall below 0 ºC. Freez-
ing might damage your product.
• Leave a minimum space of 1 cm
between the product and the furniture.
• When installing the appliance on a
stepped surface, keep it away from
edges.
• Do not place the product on any platform.
EN / 17
• There shall not be any locked, sliding or
hinged doors that may prevent the load-
ing door from opening completely in the
installation location of this product.
• Do not place or use heat sources such as
cooktops, irons, ovens, heaters, etc. on
the product.
4.3 Installation of Bottom Panel
Covers
With some models, the base parts
of the products are completely
closed. These models do not have
cap or covers.
• Cap and Covers are optional. If present,
remove the packaging foam and then in-
stall the cap and covers.
Cover A
Tilt the machine back slightly. Place the
tabs of Cover A against the bottom panel.
Rotate the cover to complete the installa-
tion.
Cover B
Place the tabs of Cover B against the bot-
tom panel. Rotate the cover to complete
the installation.
Cap
Install the cap by pushing it with your fin-
ger.
4.4 Removing Transportation Safety
Bolts
1. Loosen all transportation safety bolts
with an appropriate wrench until they
turn freely.
2. Bend the inner part by pressing it at the
grip areas and pull the part out.
3. Attach the plastic covers supplied in the
User Manual bag into the holes on the
rear panel.
WARNING
Remove the transportation safety
bolts before operating the product.
Otherwise, the product will get
damaged.
WARNING
Keep the transportation safety
bolts in a safe place to reuse when
the product needs to be moved
again in the future.
Install the transportation safety
bolts in reverse order of the disas-
sembly procedure.
Never move the product without the
transportation safety bolts properly
fixed in place.
EN / 18
4.5 Connecting to Water Supply
WARNING
The water pressure required for the
operation of the product is between
1-10 bars (0.1-1 MPa). To ensure a
smooth operation of the machine,
10 - 80 liters of water shall be sup-
plied in a minute from a fully
opened tap. If the water pressure is
higher, install a pressure reducing
valve.
WARNING
Models with a single water inlet
shall not be connected to the hot
water tap. In such a case the laun-
dry will get damaged or the product
will switch to protection mode and
will not operate.
Do not use old or used water inlet
hoses on a new product. It may
cause water leakage from your
product and stain your laundry.
1. Connect the special hose supplied with
the product to the water inlet on the
product.
WARNING
Make sure that the cold water con-
nection is performed correctly dur-
ing the installation of the product.
Otherwise, your laundry may come
out as hot at the end of the washing
cycle and thus they may be worn.
2. Tighten all hose nuts by hand. Ensure
that all hose connections are fully tight.
Never use a tool when tightening the
nuts.
3. Open the taps completely after making
the hose connection to check for water
leaks at the connection points. If any
leak occurs, turn off the tap and remove
the nut. Check the gasket and tighten
the nut carefully again. In order to pre-
vent the water leaks and resultant dam-
ages, keep the taps closed when you do
not use the product.
4.6 Connecting the Drain Hose to
the Drain
1. Attach the end of the drain hose directly
to waste water drain, washbasin or
bathtub.
Your house will be flooded if the
water draining hose is dislocated
during water draining. There is also
a risk of burning due to the high
washing temperatures. In order to
prevent such situations and make
sure that the product performs wa-
ter intake and drain processes
without any problem, fix the drain
hose securely.
2. Connect the hose to a minimum height
of 40 cm and a maximum height of 90
cm.
3. If the hose is placed on the floor (or at a
maximum height of 40 cm from the
floor) and then its height is increased,
discharging of water becomes difficult,
and laundry may come out very wet
from the machine. Thus, follow the
heights provided in the figure.
4. To prevent the waste water to go back
into the product again and to ensure
easy drainage, do not immerse the end
EN / 19
of the hose into the waste water or do
not insert it into the drain for more than
15 cm. If it is too long, cut it short.
5. The end of the hose should not be bent,
it should not be stepped on and the
hose must not be pinched between the
drain and the product. Otherwise, water
discharge issues may emerge.
6. If the length of the hose is too short, use
it by adding an original extension hose.
The overall length of the hose shall not
be longer than 3.2 m. To prevent water
leaks, always secure the connection
between the extension hose and the
draining hose of the product with a suit-
able clamp so that it does not come off
and cause leaks.
4.7 Adjusting the Feet
NOTICE
In order to ensure that the product
operates more silently and vibra-
tion-free, it must stand level and
balanced on its feet. Adjust the feet
to ensure balance. Otherwise, the
product may move from its place
and cause bumping, noise and vi-
bration problems.
1. To loosen the nuts on the feet, rotate
the nuts clockwise using the hand tool.
2. Adjust the feet until the product stands
level and stable. To lower the feet, ro-
tate them counterclockwise. To raise
the feet, rotate them clockwise.
3. To retighten the nuts, rotate them coun-
terclockwise using the hand tool.
4.8 Electrical Connection
Connect the product to a grounded outlet
protected by a 13-amp fuse. Our company
shall not be responsible for the damages
that shall be incurred due to using the
product without grounding according to
local regulations.
• Connection must comply with national
regulations.
• The electrical connection cable infra-
structure of the product must be ad-
equate and suitable for product require-
ments. It is recommended to use a
Ground Fault Circuit Breaker (GFCI).
• Power cable plug must be within easy
reach after installation.
• If the current supply to the fuse or
breaker in the house is less than 13 amp,
have a qualified electrician install a 13-
amp supply.
• The voltage specified in the "Technical
specifications" section must be equal to
your mains voltage.
• Do not make connections via extension
cables or multi-plugs. Overheating and
burning may occur due to the connecting
cable.
Damaged power cables should be
replaced by the authorised service
in order to prevent possible danger.
4.9 Handling the Product
1. Unplug the product before handling it.
2. Disconnect the water outlet and water
main connections. 3 Drain all the water
that remains in the product. See Drain-
ing Remaining Water and Cleaning the
Pump Filter
3. Install the shipping bolts in reverse or-
der of the disassembly procedure. See
Removing the Shipping Bolts
EN / 20
Never carry the product without the
shipping bolts properly attached!
Your product is so heavy that it
shall not be carried by one person.
Your product shall be carried by
two people and more care shall be
taken on the stairs as it is a heavy
product. If the product falls on you,
it may cause injury.
The packaging materials are dan-
gerous for children. Keep pack-
aging materials at a safe place
away from the reach of children.
5 Preliminary Preparation
Please read the “Safety Instruc-
tions” section first
5.1 Sorting the Laundry
• Sort laundry according to type of fabric,
colour, and degree of soiling and allow-
able water temperature.
• Always observe the instructions given on
the garment care labels.
5.2 Preparing Laundry for Washing
• Laundry items with metal attachments
such as underwiring, belt buckles or
metal buttons will damage the product.
Remove the metal pieces or wash such
clothes by putting them in a laundry bag
or pillow case.
• Take out all items in the pockets such as
coins, pens and paper clips, and turn
pockets inside out and brush. Such ob-
jects may damage the product or cause
noise problem.
• Put small size clothes such as infant’s
socks and nylon stockings in a laundry
bag or pillow case.
• Place curtains in without compressing
them. Remove all curtain accessories
such as rings, hooks, and clips to prevent
damage to the curtains.
• Fasten zippers, sew loose buttons on se-
curely, and mend rips and tears.
• Wash “Machine washable” or “Hand
washable” labelled products only with an
appropriate programme. Dry these types
of clothes by hanging them or laying
them flat. Do not dry them in the ma-
chine.
• Do not wash colours and whites together.
New, dark coloured cottons release a lot
of dye. Wash them separately.
• Only use paints / colour changing agents
and descalers suitable for use in ma-
chines. Always observe the instructions
on the packaging
• Tough stains must be treated properly
before washing. If you are not sure,
check with a dry cleaner.
• Wash trousers and delicate laundry
turned inside out.
• Laundry that are subjected to materials
such as flour, lime dust, milk powder, etc.
intensely must be shaken off before pla-
cing into the product. Such dusts and
powders on the laundry may build up on
the inner parts of the product in time and
can cause damage.
• Before washing laundry made of angora
wool, keep them in the freezer section of
the refrigerator for few hours. This will re-
duce pilling
5.3 Tips for Energy and Water Sav-
ing
Following information will help you use the
product in an ecological and energy/water-
efficient manner.
EN / 21
• Operate the at the maximum load capa-
city for the programme selected, but do
not overload it. See "Programme table”.
• Observe the temperature instructions on
the detergent packaging.
• Wash slightly soiled laundry at low tem-
peratures.
• Use faster programmes for small quantit-
ies of lightly soiled laundry.
• Do not use prewash or high temperatures
for laundry that is not heavily soiled or
stained.
• If you plan to dry your laundry in a dryer,
select the highest spin speed recommen-
ded during washing process.
• Do not use more detergent than the re-
commended on the detergent packaging.
5.4 Start Up
Before starting to use the product make
sure that the preparations described in sec-
tion “Environmental Instructions” and “In-
stallation”. To prepare the product for
washing laundry, perform first operation in
Drum Cleaning programme. If this pro-
gramme is not available in your product, ap-
ply the method which is described in sec-
tion "Cleaning the loading door and the
drum".
Use an anti-limescale product suit-
able for the washing machines
Some water has remained in the
product due to the quality control
processes in the production. It is
not harmful for the product.
5.5 Loading the Laundry
1. Open the loading door.
2. Put the laundry items into the product in
a loose manner.
3. Push the loading door to close until you
hear a locking sound. Ensure that no
items are caught in the door. The load-
ing door is locked while a programme is
running. The door lock will open a few
minutes after the washing programme
has ended. Then you can open the load-
ing door. If the door does not open, ap-
ply the solutions provided for “Loading
door cannot be opened” error in the
Troubleshooting section.
5.6 Correct Load Capacity
The maximum load capacity depends on
the type of laundry, the degree of soiling
and the desired washing programme.
The product automatically adjusts the wa-
ter amount according to the weight of the
laundry put inside it.
Follow the instructions in “Pro-
gramme table”. When the product
is overloaded product’s washing
performance will drop. Moreover,
noise and vibration problems may
occur.
For a successful drying perform-
ance, do not put more laundry in the
machine than specified.
Bathrobe: 1200 g
Bedding: 700 g
Sheet: 500 g
Pillow Case: 200 g
Table Cloth: 250 g
Negligee/Pyjamas: 200 g
Lingerie: 100 g
Shirts: 200 g
Blouse: 100 g
Towel: 200 g
EN / 22
The loading door is locked while a
programme is running. The door
lock will open once the programme
is completed. If the inner part of the
machine is very hot at the end of
the program, the loading door will
not open until the temperature
drops. If the door does not open,
apply the solutions provided for
“Loading Door Cannot Be Opened”
error in the Troubleshooting sec-
tion.
WARNING
If the laundry is placed incorrectly,
noise and vibration problems may
occur in the machine.
5.7 Using Detergent and Softener
WARNING
Read the manufacturer's instruc-
tions on the packaging when using
detergents, softeners, starch,
bleach and decolourants, anti-
limescale and follow the dosage in-
formation provided. Use a measur-
ing cup, if any.
The detergent drawer comprises of three
compartments:
(1) for prewash - if your model has prewash
function available,
(2) for main washing,
(3) for softener,
( ) a syphon piece in the softener com-
partment,
( ) there is a liquid detergent flap for li-
quid detergent use in the main washing
compartment.
Detergent, Softener and Other Cleaning
Agents
• Add detergent and softener before start-
ing the washing programme.
• Do not leave the detergent drawer open
when the washing programme is on.
• If you are using a programme without
prewashing, do not put detergent in the
prewash compartment (compartment 1).
• If your model has prewash function avail-
able - If you are using a program with pre-
wash, start the product after adding
powder detergent to the prewash and
main wash compartments (compart-
ments 1 and 2).
• If your model has prewash function avail-
able - Do not select a programme with
pre-washing if you are using a detergent
pod or dispensing ball. Place the deter-
gent pod or the dispensing ball directly
among the laundry in the product.
• If you are using a liquid detergent, follow
the directions under “Liquid detergent
use” and hinge down the liquid detergent
flap.
• Do not add washing chemicals (Liquid
detergent, Softener, etc.) while the
product is during Drying step.
Choosing the Detergent type
Detergent type to be used depends on the
washing programme, fabric type and col-
our.
• Use different detergents for coloured and
white laundry.
• Wash your delicate clothes only with spe-
cial detergents (liquid detergent, wool
shampoo, etc.) intended solely for delic-
ate clothes and on suggested pro-
grammes.
• When washing dark coloured clothes and
quilts, it is recommended to use liquid
detergent.
• Wash woollens on suggested pro-
gramme with special detergent made
specifically for woollens.
EN / 23
• Please review the programme descrip-
tions part for suggested programme for
different textiles.
• All recommendations about detergents
are valid for selectable temperature
range of programmes.
Only detergents, softeners and ad-
ditives suitable for washing ma-
chines should be used.
Do not use soap powder.
Adjusting the Detergent Amount
The amount of detergent depends on the
amount of laundry, how soiled it is and the
water hardness.
• Do not exceed the recommended dosage
values on the detergent packaging in or-
der to eliminate excessive foam and poor
rinsing problems, to save money and pro-
tect the environment.
• Use less detergent for lightly soiled or
small amount of laundry.
Using Softeners
Put the softener in the softener compart-
ment of the detergent drawer.
• Do not exceed the (>max<) level sign in
the softener compartment.
• If the softener is thick, dilute with water
before placing in the softener compart-
ment.
WARNING
Do not use liquid detergents or
other materials with cleaning prop-
erties unless they are intended for
use in washing machines for
softening the laundry.
Using Liquid Detergents
If the Product Has a Liquid Detergent Flap
• Hinge down the liquid detergent flap
when you want to use liquid detergents.
The flap will serve as a barrier for liquid
detergent.
• Clean with water at its place or by remov-
ing from its place when it is necessary.
Do not forget to place the flap in the main
washing compartment (compartment 2)
after cleaning.
• The flap should be up if you will use a
powder detergent.
Use of Gel and Tablet Detergents
• If the detergent is fluid and there is no li-
quid detergent compartment in your
product, place the gel detergent in the
main washing detergent compartment in
first water intake. If your product has a li-
quid detergent compartment, fill the com-
partment with detergent before starting
the programme.
• If the gel detergent is not fluid or is in a
capsule liquid tablet, place directly inside
the drum before washing.
• Put the tablet detergent in the main
washing compartment (compartment 2)
or directly inside the drum before wash-
ing.
• Tablet detergents may leave residue in
the detergent compartment. If you face
such residues, place the tablet detergent
among the laundry in the next washes in
a way that it will be at the bottom side of
the drum.
• Use tablet or gel detergent without se-
lecting the pre-wash function.
• Do not forget to remove elements such
as plastic detergent compartment from
the drum before drying.
Using Starch
• Put in the liquid starch, powder starch or
fabric dye in the softener compartment.
• Do not use softener and starch in the
same washing programme simultan-
eously.
• Wipe the inside of the product with a
damp and clean cloth after using starch.
Using Anti-Limescale
• When necessary, only use anti-limescale
produced for washing machines.
EN / 24
Using Bleach and Decolourants
• Select a programme with pre-washing
and add bleach at the start of pre-wash-
ing. Do not put detergent in the pre-wash
compartment. As an alternative applica-
tion, select a programme with additional
rinsing and add the bleach while the
product is receiving water to the deter-
gent compartment in the first rinsing
step.
• Do not mix and use bleach and detergent
together.
• As bleach may cause skin irritation use
only small amounts (1/2 tea cups - ap-
proximately 50 ml and rinse the laundry
well.
• Do not pour bleach directly onto the laun-
dry.
• Do not use bleach for coloured clothes.
• Select a programme with low temperat-
ure washing while using oxygen-based
decolourants.
• Oxygen-based decolourants can be used
together with detergents. However, if it
does not have the same viscosity as the
detergent, first place the detergent in
compartment no. “2” in the detergent
drawer and wait for the product to rinse
away the detergent during water intake.
Add the decolourant to the same com-
partment while the product continues
taking in water.
5.8 Tips for Efficient Washing
Clothes
Light Colours and Whites Colours Black/Dark Colours
Delicates/ Wool-
lens/Silks
(Recommended temperat-
ure range based on soil
level: 40-90 °C)
(Recommended temper-
ature range based on
soil level: cool -40 °C)
(Recommended
temperature range
based on soil level:
cool -40 °C)
(Recommended
temperature
range based on
soil level: cool -30
°C)
EN / 25
Soiling Level
Heavily Soiled
(difficult stains
such as grass,
coffee, fruits
and blood.)
It may be necessary to
pre-treat the stains or per-
form prewash.
Powder and liquid deter-
gents recommended for
whites can be used at
dosages recommended
for heavily soiled clothes.
It is recommended to use
powder detergents to
clean clay and soil stains
and the stains that are
sensitive to bleaches.
Powder and liquid deter-
gents recommended for
colours can be used at
dosages recommended
for heavily soiled
clothes. It is recommen-
ded to use powder de-
tergents to clean clay
and soil stains and the
stains that are sensitive
to bleaches. Detergents
which do not contain de-
colourant should be
used.
Liquid detergents
suitable for colours
and black/dark col-
ours can be used at
doses recommen-
ded for heavily
soiled clothes.
Prefer liquid deter-
gents produced
for delicate
clothes. Woollen
and silk clothes
must be washed
with special wool-
len detergents.
Normally
Soiled
(For example,
stains caused
by body on col-
lars and cuffs)
Powder and liquid deter-
gents recommended for
whites can be used at
dosages recommended
for normally soiled
clothes.
Powder and liquid deter-
gents recommended for
colours can be used at
dosages recommended
for normally soiled
clothes. Detergents
which do not contain de-
colourant should be
used.
Liquid detergents
suitable for colours
and black/dark col-
ours can be used at
doses recommen-
ded for moderately
soiled clothes.
Prefer liquid deter-
gents produced
for delicate
clothes. Woollen
and silk clothes
must be washed
with special wool-
len detergents.
Lightly Soiled
(No visible
stains exist.)
Powder and liquid deter-
gents recommended for
whites can be used at
dosages recommended
for lightly soiled clothes.
Powder and liquid deter-
gents recommended for
colours can be used at
dosages recommended
for lightly soiled clothes.
Detergents which do not
contain decolourant
should be used.
Liquid detergents
suitable for colours
and black/dark col-
ours can be used at
doses recommen-
ded for lightly
soiled clothes.
Prefer liquid deter-
gents produced
for delicate
clothes. Woollen
and silk clothes
must be washed
with special wool-
len detergents.
EN / 26
5.9 Tips for Efficient Drying
Programmes
Cotton Dry Synthetic Dry Babyprotect+
Washing and
Drying
Wash & Wear
Types of Clothing
Durable
Clothes Con-
taining Cotton
Sheets, bed-
dings, baby
clothes, t-
shirts, sweat-
shirts, durable
knitted clothes,
jeans, canvas
pants, shirts,
cotton socks
etc.
Not Recom-
mended!
It washes and
dries consecut-
ively! Sheets,
beddings, baby
clothes, t-
shirts, sweat-
shirts, durable
knitted clothes,
jeans, canvas
pants, shirts,
cotton socks
etc.
It washes and
dries consecut-
ively! Sheets,
beddings, baby
clothes, t-
shirts, sweat-
shirts, durable
knitted clothes,
jeans, canvas
pants, shirts,
cotton socks
etc.
Clothes such
as shirts, t-
shirts, sweat-
shirts etc. that
have been
worn for a
short time and
are unstained
A very small
amount of
laundry should
be loaded.
Synthetic
Clothes (Poly-
ester, nylon
etc.)
Not Recom-
mended!
It is recommen-
ded for clothes
containing
polyester,
nylon, polyacet-
ate, acrylic.
Drying is not re-
commended
for clothes
containing vis-
cose. Attention
should be paid
to the drying in-
structions on
the mainten-
ance label.
It is recommen-
ded for clothes
containing
polyester,
nylon, polyacet-
ate and acrylic
at low temper-
atures, taking
into account
the washing
and drying
warnings indic-
ated on the
maintenance
label.
It is recommen-
ded for clothes
containing
polyester,
nylon, polyacet-
ate and acrylic
at low temper-
atures, taking
into account
the washing
and drying
warnings indic-
ated on the
maintenance
label.
Lightly soiled
and unstained
shirts, t-shirts
and synthetic
laundry. A very
small amount
of laundry
should be
loaded.
Delicate (Con-
taining Silk,
Woolen,
Cashmere, An-
gora wool etc.)
Laundry
Not Recom-
mended!
Not Recom-
mended!
Not Recom-
mended!
Not Recom-
mended!
Not Recom-
mended!
Bulky laundry
such as
blankets, coats,
curtains etc.
Not Recom-
mended! It is
not suitable to
dry bulky laun-
dry in the
washing ma-
chine. Dry
these laundry
by hanging
them or laying
them flat.
Not Recom-
mended! It is
not suitable to
dry bulky laun-
dry in the
washing ma-
chine. Dry
these laundry
by hanging
them or laying
them flat.
Not Recom-
mended! It is
not suitable to
dry bulky laun-
dry in the
washing ma-
chine. Dry
these laundry
by hanging
them or laying
them flat.
Not Recom-
mended! It is
not suitable to
dry bulky laun-
dry in the
washing ma-
chine. Dry
these laundry
by hanging
them or laying
them flat.
Not Recom-
mended! It is
not suitable to
dry bulky laun-
dry in the
washing ma-
chine. Dry
these laundry
by hanging
them or laying
them flat.
5.10 Displayed Programme Dura-
tion
You can view the programme duration on
the display of your product while selecting
a programme. Depending on the amount of
laundry you have loaded into your product,
foaming, unbalanced load conditions, fluc-
tuations in power supply, water pressure
and programme settings, the programme
duration is automatically adjusted while the
programme is running.
SPECIAL CASE: At programme start of Cot-
tons and Cotton Eco programmes, display
shows the duration of half load. It is the
most common use case. After programme
EN / 27
starts, in 20-25 minutes actual load is de-
tected by the product. And if the detected
load is higher than half load; washing pro-
gramme will be adjusted accordingly and
programme duration increased automatic-
ally. You can follow this change on the dis-
play.
6 Operating the Product
Please read the “Safety Instruc-
tions” section first!
6.1 Control Panel
1
2 3 4
56789101112
1 Program Selection Button 2 Temperature Level Lights
3 Spin Speed Indicator Lights 4 Screen
5 Start/Pause Button 6 Remote Control Button
7 End Time Adjustment Button 8 Drying Level Adjustment Button
9 Auxiliary Function Button 2 10 Auxiliary Function Button1
11 Spin Speed Adjustment Knob 12 Temperature Adjustment Button
EN / 28
6.2 Symbols on the Display
1 2 3 4 5
6
7
8
91011121314151617
1 Temperature Indicator 2 Spin Speed Indicator
3 Duration Information 4 Door Lock Is Engaged Symbol
5 Programme Follow-up Indicator 6 No Water Indicator
7 Add Garment Indicator 8 Wireless Connection Indicator
9 Remote Control Indicator 10 Delayed Start Enabled Indicator
11 Auxiliary Function Indicators 3 12 Child Lock Enabled Symbol
13 Auxiliary Function Indicators 2 14 Auxiliary Function Indicators 1
15 No Spin Indicator 16 Rinse Hold Indicator
17 Cold Water Indicator
The visuals used for machine de-
scription in this section are schem-
atic and may not match exactly
with the features of your machine.
6.3 Preparing the Machine
1. Check if the hoses are connected
tightly.
2. Plug in your machine.
3. Turn on the tap completely.
4. Place the laundry inside the machine.
5. Put detergent and softener.
EN / 29
6.4 Selection of Washing Program
1. According to the "Programme table", de-
termine the programme suitable for the
type, quantity and dirt level of the laun-
dry.
Programs are limited to the highest
spin speed suitable for the fabric
type.
When choosing the program you
will use, always take into considera-
tion the fabric type, color, degree of
soiling and allowed water temperat-
ure.
2. Select the desired program using the
Program Selection button.
6.5 Washing Programmes
Use the following main programs depend-
ing on the fabric type.
After selecting the appropriate washing
program, you can set your machine to pro-
ceed to the drying phase (automatically or
timed) at the end of the wash cycle without
any pauses or interruptions by pressing the
Drying button before starting the program.
Each time you press the button, the drying
step will be displayed on the information
line, and the corresponding symbol will
light up. Depending on the drying settings
you add to the washing programs, you can
see the program's end time on the ma-
chine's display. Alternatively, you can con-
tinue pressing the button for the maximum
allowed drying time.
The symbols shown on the screen
are schematic and may not match
the product exactly.
If you do not want to dry after the
programme you have selected,
press and hold the Drying auxiliary
function button until the Drying light
goes out.
When washing and drying using
your machine's Drying function,
load a maximum of 6 kilograms of
laundry into the machine. If you
load more laundry than the ma-
chine's capacity, your laundry won't
dry, and the machine will run longer
and consume more energy.
NOTICE
The drying function cannot be se-
lected for the washing programme
for woolen laundry.
• CustomWash
This is a is a smart feature that allows you
to personalize the wash programme via the
HomeWhiz app.
Once your selected program is complete,
you can evaluate it using this feature on
HomeWhiz. You can personalize the pro-
gram through the application according to
your evaluation.
There may be changes in the en-
ergy, water consumption and pro-
gramme duration of the pro-
gramme after updating it with this
feature.
Programs that support this feature
are indicated by this feature symbol
in the HomeWhiz application.
• FabricCare
The technology employs advanced washing
algorithms to optimize detergent dissolu-
tion and distribution efficiency. This pro-
cess shortens the washing cycle while en-
hancing overall washing performance. The
system contributes to superior cleaning
results, particularly by preserving the fiber
structure of delicate fabrics. Designed for
time and performance optimization, these
EN / 30
washing algorithms enable washing ma-
chines to reduce washing time while main-
taining textile integrity.
• Eco 40-60
The Eco 40-60 program is suitable for
washing normally soiled cotton laundry
labeled to be washable together at 40 °C or
60 °C. This programme is the standard test
programme according to the EU environ-
mentally friendly design and energy la-
belling regulations.
Although this programme washes longer
than other washing programmes, it is more
efficient in terms of energy and water con-
sumption. Actual water temperature may
be different from the stated wash temper-
ature. When you load the product with less
laundry (e.g. ½ capacity or less), cycle dura-
tion may automatically get shorter. In this
way, energy and water consumption would
be much less.
In order to evaluate compliance with EU en-
vironmentally friendly design and energy la-
belling regulations, the washing and drying
cycle should be run by selecting the cup-
board dry function of eco 40-60 pro-
gramme. The washing and drying cycle can
clean normally soiled laundry declared to
be washable at 40 °C or 60 °C in a single
cycle and dries them so that they can be
put in a cupboard immediately.
• Cotton
You can wash your durable cotton laundry
(sheets, bedlinen, towels, bathrobes, under-
wear etc.) in this programme. When the
quick wash function button is pressed, pro-
gramme duration becomes notably shorter
but effective washing performance is en-
sured with intense washing movements. If
the quick wash function is not selected, ef-
fective washing and rinsing performance is
ensured for your heavily soiled laundry.
• Synthetic
Use this programme to wash your clothes
such as t-shirts, blouses, synthetic/cotton-
blend fabrics etc. The quick wash function
shortens the programme duration signific-
antly and ensures effective washing per-
formance for lightly-soiled laundry. The
quick wash function is not suitable for
heavily-soiled laundry.
If your product does not have a specific
curtains programme, you can use this pro-
gramme. Wash your curtains at 40 °C max-
imum and with a spin speed up to 800 rpm.
• Gentle/Wool
Use to wash your woollen/delicate laundry.
Select the appropriate temperature comply-
ing with the tag of your clothes. Your laun-
dry will be washed with a very gentle wash-
ing action in order not to damage the
clothes.
• Full Load 59'
Use this program to wash your lightly soiled
cotton laundry in a short time.
• Duvet/Down Wear
Use this programme to wash your fibre
duvets that bear "machine washable" tag.
Check that you have loaded the duvet cor-
rectly in order not to damage the machine
and the duvet. Remove the duvet cover be-
fore loading the duvet into the machine.
Fold the duvet into two and load it into the
machine. Load the duvet into the machine
while paying attention that it will not con-
tact the door gasket or the glass.
Besides, use this programme to wash your
coats, vest, jackets etc. containing feathers
with a “machine washable” label on them.
Do not load more than 1 double
fibre duvet (200 x 200 cm).
Do not wash your duvets, pillows
and etc. that contain cotton filling
in the machine.
Do not use the washing machine to
wash materials such as carpets,
rugs etc. Otherwise, your machine
may be damaged permanently.
• Spin + Drain
You can use this program to remove the
water on the garment/inside the product.
EN / 31
• Curtain
You can use this programme to wash your
tulles and curtains. As their meshed texture
causes excessive foaming, put little
amount of detergent into the main washing
compartment. Thanks to the special spin
profile of the programme, tulles and cur-
tains crease less. Do not load your curtains
above the specified capacity in order not to
damage them.
It is recommended to use special
detergents produced for curtains in
the powder detergent compartment
in this programme.
• Shirt
This programme is used to wash the shirts
made from cotton, synthetic and synthetic
blended fabrics altogether. It reduces
wrinkles. Steam is applied at the end of the
programme to help the wrinkle reducing
function. The special spin profile and
steam applied at the end of the programme
reduce the wrinkles on your shirts. When
the quick wash function is selected, the
Pre-treatment algorithm is executed.
• Apply the pre-treatment chemical on your
garments directly or add it together with
the detergent in the powder detergent
compartment. Thus, you can obtain the
same performance as you obtain with
normal washing in a much shorter period
of time. Usage life of your shirts in-
creases. Do not use pre-wash detergent
if you are planning to use delay function
of your product. Prewash detergent may
pour out on your clothes and cause
stains.
** It is recommended to operate the cycle
with no more than 6 shirts to minimize
wrinkles in your shirts using this cycle.
When washing more than 6 shirts, there
may be differences on the wrinkle levels
and humidity on shirts at the end of cycle.
** When you select the drying function with
the Shirts programme, do not load your
product with more than laundry than re-
commended below: Otherwise wrinkles or
humidity problems can occur on your
shirts.
Maximum recommended shirt number:
If the product depth is 50 cm, 4 shirts
If the product depth is 54 - 60 cm, 5 shirts
You can find the depth information
of your product in the Technical
Specification table in your user
manual.
• Rapid 28'/14'
Use this programme to wash your lightly
soiled or unspotted cotton clothes in a
short time but not for towels or heavy cot-
tons. The programme duration can be re-
duced down to 14 minutes when the quick
wash function is selected. When the quick
wash function is selected, maximum 2
(two) kg of laundry must be washed.
• Mix
Use to wash your cotton and synthetic laun-
dry items together without sorting them.
• 20°C
You can wash your lightly soiled cotton
laundry in this program.
• ColourCare
Use to wash your medium dirty and durable
cotton/synthetic laundry. Thanks to the
washing algorithm specially developed for
the program, effective washing is ensured
without exposing the laundry to high tem-
peratures.
• Anti Stain
The product has a special stain programme
which enables the removal of different
types of stains in the most effective way.
Use this programme only for durable col-
ourfast cotton laundry. Do not wash delic-
ate and non-colourfast clothes in this pro-
gramme. Before washing, make sure to
check garment tags (recommended for cot-
ton shirts, trousers, shorts, t-shirts, baby
clothes, pyjamas, aprons, table clothes, bed
sheets, duvet covers, pillowcases, bath-
beach towels, towels, socks, cotton under-
wear that are suitable for washing at high
EN / 32
temperature and for a long time). In the
automatic stain programme, you can wash
24 types of stains divided into three differ-
ent groups according to "Quick wash" func-
tion selection. You can see stain groups
that can be selected with the “Quick Wash”
button. Depending on the selected stain
group, a special washing programme for
which duration of rinse hold, washing ac-
tion, washing and rinsing duration are mod-
ified.
Below you can find the soil groups that can
be selected with the “Quick Wash” setting
button:
When “Quick Wash” is not selected;
Sweat, collar dirt, food, mayonnaise, salad
dressing, make-up, machine oil, baby food.
When the “Quick Wash” button is pressed
once;
Blood, chocolate, pudding, grass, mud,
eggs, butter, curry.
When the “Quick Wash” button is pressed
twice;
Tea, coffee, juice, ketchup, red wine, cola,
jam, coal
1. Select the stain programme.
2. Select the stain you want to clean by
locating it in the groups above and se-
lecting the related group with the quick
auxiliary function button.
3. Read the garment tag carefully and en-
sure that correct temperature and spin
speed are selected.
• Download Cycle
This is a special programme that allows
you to download different programmes
when you want to. At the start, there is a
programme you can see with the Home-
Whiz application as default. However, you
can use the HomeWhiz application to se-
lect a programme from the predetermined
programme set, and then change and use
it.
If you want to use HomeWhiz fea-
ture and Remote Control function,
you must select Downloaded Pro-
gramme. Detailed information can
be found in HomeWhiz Feature and
Remote Control Function.
6.6 Temperature Selection
Whenever a new programme is selected,
the recommended temperature for the pro-
gramme appears on the temperature indic-
ator. It is possible that the recommended
temperature value is not the maximum
temperature that can be selected for the
current programme.
Press the Temperature Adjustment button
to change the temperature. Temperature
decreases gradually.
Temperature Adjustment button
only works backwards. For ex-
ample, if you want to select 60°C
while 40°C is written on the display,
you need to press the button sev-
eral times until you reach 60°C, go-
ing backwards from 40°C.
If you go to Cold Wash option and
press Temperature Adjustment but-
ton again, the recommended max-
imum temperature for the selected
programme will be displayed. Press
the Temperature Adjustment button
again to decrease the temperature.
Finally, the Cold light that indicates cold
washing illuminates on the display.
You can also change the temperature after
the washing starts. You can also change
the desired temperature after the washing
programme starts. However, you need to
do this before the heating phase starts.
EN / 33
6.7 Spin Speed Selection
When a new program is selected, the re-
commended spin speed for the selected
program appears in the Spin Speed indic-
ator. It is possible that the recommended
spin speed is not the highest spin speed
that can be selected for the current pro-
gram.
To change the spin speed, press the Spin
Speed Adjustment button. The spin speed
decreases in stages.
The options "Rinse Hold " and "No Spin
" will then appear on the screen, de-
pending on the product model.
The Spin Speed Adjustment button
only works backwards. For ex-
ample, if you want to select 1000
rpm when the display shows 800
rpm, you must press the button sev-
eral times, going backwards from
800 rpm until you reach 1000 rpm.
If you are not going to empty the machine
immediately after the end of the program,
you can use the Soak function to keep your
laundry in the final rinse water to prevent
them from wrinkling in a dry environment.
This function keeps your laundry in the
final rinse water. If you want to spin
after the rinse hold function:
• Adjust the Spin Speed setting.
• Press the Start/Pause button. The pro-
gram will continue where it left off. The
machine will drain the water and spin the
laundry.
If you want to drain the water without spin-
ning at the end of the program, you can use
the No Spin function.
No changes can be made in pro-
grams that do not allow spin speed.
If the washing steps allow it, you can
change the spin speed after the wash has
started. If the steps do not allow it, no
changes can be made.
Selection of auxiliary functions for dry-
ing:
When you select a new washing program,
press the Auxiliary Function Selection but-
ton to set the drying option suitable for this
program.
In programs that do not allow dry-
ing settings, when the Drying auxili-
ary function button is pressed, the
drying light does not change and a
warning sound is heard.
For drying only programmes, set
the appropriate drying option by
pressing the Auxiliary Function Se-
lection button.
6.8 Drying Programmes
WARNING
The machine automatically cleans
the lint that from the laundry during
drying programme. The machine
uses water during drying. For this
reason, the water tap of the ma-
chine should also be open during
drying programmes.
When you select a new washing
program, press the Auxiliary Func-
tion Selection button to set the dry-
ing option suitable for this program.
In drying programmes, there is a spinning
step. Your machine performs this process
in order to shorten the drying duration.
When the drying programme is selected,
the spin speed setting is in the range of
Maximum spin speed.
EN / 34
In programmes that do not allow the drying
setting, when the Drying auxiliary function
button is pressed, the drying light will not
change and a warning noise will be heard.
For only drying programmes, set the appro-
priate drying option by pressing the Auxili-
ary Function Selection button.
In case of water outage, washing
and drying cannot be performed.
• Synthetic Dry
Use this programme to dry synthetic laun-
dry with a dry weight of up to 4 kilograms.
You can only dry in this programme.
For the dry weight of the laundry,
see Correct Load Capacity
• Cotton Dry
Use this programme to dry cotton laundry
with a dry weight of up to 6 kilograms. You
can only dry in this programme.
When you will dry laundry consist-
ing of towels and bathrobes only,
load a maximum of 4,5 kilograms
of laundry.
For the dry weight of the laundry,
see Correct Load Capacity
6.9 Washing and Drying Pro-
grammes
• 6Kg Wash& Dry
Use this programme to dry up to 6 kg of
cotton laundry right after the washing pro-
gramme, without making any other selec-
tions.
External Drying auxiliary function
cannot be selected while this pro-
gramme is selected.
In the 6 kg Washing and 6 kg Drying pro-
gramme, it is recommended to fill the ma-
chine to the level shown in the figure above
for ideal drying conditions (you can see the
level arrow when you open the loading
door).
• 3Kg Mix Wash&Dry
Use this program to wash and dry your
mixed laundry up to 3 kilograms.
The drying process starts automat-
ically after the wash is completed.
You don't need to make any addi-
tional selections.
You cannot select the external dry-
ing auxiliary function while this pro-
gram is selected.
• Wash&Wear
Use this programme to wash 0.5 kg of laun-
dry (2 shirts) in 40 minutes or to wash 1 kg
of laundry (5 shirts) in 60 minutes.
Clean and Wear programme is de-
signed to quickly wash and dry
daily clothes that have been worn
for a short time and are not heavily
contaminated. This programme is
suitable for fine-textured and quick-
drying laundry (shirts, t-shirts).
For thick textured laundry that
takes longer to dry, other drying op-
tions or programmes should be
used.
6.10 Programme Table
Program Maximum load (kg)
Cotton 9,0
Synthetic 3,0
EN / 35
Rapid 28'/14' + Rapid+ 2,0
ColourCare 4,5
Gentle/Wool 1,5
Rapid 28'/14' 9,0
20°C 9,0
Anti Stain 4,0
Eco 40-60 *** 9,0
Download Cycle *****
Full Load 59' 9,0
Mix 3,5
Shirt 3,0
Curtain 2,0
Duvet/Down Wear -
Program Maximum load (kg)
Synthetic Dry 4,0
Cotton Dry 6,0
Wash&Wear 1,0
3Kg Mix Wash&Dry 3,0
6Kg Wash& Dry 6,0
Consumption values (EN)
Temperat-
ure Selec-
tion °C
Spin Speed
(rpm)
Capacity
(kg)
Program
duration
(h:min)
Energy con-
sumption
(kWh/
cycle)
Water con-
sumption
(litres/
cycle)
Laundry
temperat-
ure (°C)
% Of re-
maining hu-
midity (%)
Eco 40-60
40*** 1351 9,0 3:48 0,534 66,0 33 52,9
40*** 1351 4,5 2:53 0,430 45,0 33 53,9
40*** 1351 2,5 2:53 0,250 38,0 21 54,8
Cotton
20 1400 9,0 03:30 0,700 100,0 20,0 53,9
60 1400 9,0 03:30 2,000 102,0 60,0 53,9
Synthetic 40 1200 3,0 02:15 0,850 68,0 40,0 40,0
Rapid 28'/
14'
30 1400 9,0 00:28 0,200 70,0 23,0 62,0
Eco 40-60 +
Cupboard
dry
40*** 1400 6,0 8:45 3,016 66,0 24,0 0,0
40*** 1400 3,0 7:00 1,780 46,0 23,0 0,0
The consumption values given for programs other than the Eco 40-60 program are indicative only.
- : See programme description for max-
imum load.
***: Eco 40-60 program 40 ° C temperature
selection is the test program according to
EU regulation EU/2019/2014 and EN
60456:2016/A11:2020 standard.
Eco 40-60 program is a washing and drying
cycle test program with 40 °C temperature
and cabinet dryness selection, in accord-
ance with EU regulation EU/2019/2014 and
EN 62512 standard.
*****: These programs can be used with the
HomeWhiz app. Energy consumption may
increase due to connection.
EN / 36
Before using for the first time, re-
view the Installation section of the
user manual.
Water and energy consumption
may vary depending on water pres-
sure, hardness and temperature,
ambient temperature, laundry type
and quantity, auxiliary function se-
lection, spin speed and changes in
mains voltage.
The selection methods of auxiliary
functions can be changed by the
manufacturer. New selection meth-
ods can be added or existing ones
can be removed.
The spin speed of your product
may vary depending on the pro-
gramme. The spin speed cannot ex-
ceed the maximum spin speed of
your washing machine.
The amount of noise and moisture
varies depending on the spin
speed. When you select a higher
spin speed, the laundry will contain
less moisture at the end of the pro-
gramme but there the noise level.
When you select a programme, you
can see the estimated washing dur-
ation on the display. The estimated
washing duration may vary by up to
1.5 hours depending on the amount
of laundry. The actual time will be
displayed once the programme
starts.
Always select the lowest suitable
temperature. For energy efficiency,
choose the lowest suitable temper-
ature. Longer, low-temperature
washes are often the most effi-
cient.
For speed selection, please take
into account the spin speed options
shown on the control panel.
6.11 Auxiliary Function Selection
Before starting the program, select the de-
sired auxiliary functions. When a program
is selected, the icons for the selected auxili-
ary function symbol will light up.
When an auxiliary function button
that cannot be selected with the
current program is pressed, the
washing machine emits a warning
sound.
Some functions cannot be selected
simultaneously. If a second auxili-
ary function that is incompatible
with the first is selected before
starting the machine, the first selec-
ted function will be canceled, and
the last selected auxiliary function
will remain selected. For example, if
you select Quick Wash after select-
ing the Extra Water option, Extra
Water will be canceled, and Quick
Wash will remain active.
An auxiliary function that is not
compatible with the program can-
not be selected.
Some programs have auxiliary func-
tions that must be used together.
These functions cannot be dis-
abled. The frame of the auxiliary
function will not light up; only the in-
terior area will light up.
EN / 37
If the selected wetness level (Iron
Dry, Cupboard Dry, Cupboard Extra
Dry) is not reached at the end of the
drying program, your machine auto-
matically extends the program dur-
ation. The program takes longer.
If Timed Drying is selected, the pro-
gramme will finish at the end of the
drying time even if the laundry is
not dry.
During the drying program, if the se-
lected wetness level (Iron Dry, Cup-
board Dry, Cupboard Extra Dry) is
reached, or if extra dryness is de-
tected in the timed drying options,
the program will take shorter. The
time reduction is displayed on the
screen.
6.11.1 Auxiliary Functions
• Rapid+
After selecting a programme, you can press
the Quick Wash setting button to shorten
the programme duration. For some pro-
grammes, the duration can shorten by over
50%. Despite this, a good washing perform-
ance is achieved thanks to the changed al-
gorithm.
While it differs with each programme, when
you press the Quick Wash button once, the
programme duration will drop to a certain
level. If you press the same button for the
second time, it will drop to the minimum
duration.
Do not use Quick Wash adjustment button
when washing heavily soiled laundry for a
better washing performance.
Use the Quick Wash button for Mildly and
Lightly soiled laundry and shorten the pro-
gramme duration.
• Pet Hair Care
This function helps to remove pet hair that
is on your garments more effectively.
When you select this function, Prewash and
Extra Rinse programmes are added to the
normal programme. Thus, washing is per-
formed with more water and the pet hair is
removed more effectively.
• Remote Control
You can use this auxiliary function button
to connect your product to smart devices.
For detailed information, see HomeWhiz
Feature and Remote Control Function.
• Customized Program
This auxiliary function can only be used for
Cotton and Synthetic programmes together
with the HomeWhiz application. If this func-
tion is activated under the HomeWhiz “Per-
sonalize” menu, you can add up to five ad-
ditional rinsing steps to the program. You
can select and use some auxiliary func-
tions even though they are not found on
your product. You can increase and de-
crease the time of the Cotton and Synthetic
programmes within a safe range.
When the Specialised Programme
auxiliary function is selected, the
washing performance and energy
consumption will be different than
the declared value.
• Drying
This function allows the laundry to dry after
washing. Check in the programme table
with which programmes this auxiliary func-
tion can be selected.
6.11.2 Functions/Programmes Se-
lected by Pressing the Func-
tion Keys for 3 Seconds
• Drum Clean +
Press and hold the related auxiliary func-
tion button for 3 seconds to select the pro-
gramme. Regularly clean (once every 1 to 2
months) the drum for ensuring the required
hygiene. Steam is applied before the pro-
gramme to soften the residues in the drum.
Turn on the programme when the machine
is completely empty. For more effective
results, place powder anti-limescale (drum
cleaning materials) suitable for washing
machines inside the detergent compart-
ment “2”. There is a drying step after drum
cleaning in this programme for the inside of
the drum to dry.
EN / 38
This is not a washing programme.
This is a maintenance programme.
Do not turn this programme on
when there is something inside the
machine. When you attempt to op-
erate, the machine automatically
senses that there is load inside, and
may quit or resume the programme
as per the model of your machine.
An effective cleaning is not
achieved if the programme is re-
sumed.
• Fresh Care
This function is selected when the relevant
Auxiliary function button is pressed and
held for 3 seconds and the programme fol-
low-up light for the relevant step turns on.
When selected, it aerates the laundry for up
to 8 hours at the end of the programme to
prevent creasing. You can cancel the pro-
gramme and take your laundry out at any
time during the 8-hour duration. Press the
function selection key or the machine on/
off key to cancel the function. The pro-
gramme follow-up light will remain on until
the function is cancelled or the step is com-
plete. If the function is not cancelled, it will
be active in the subsequent washing cycles
as well.
• Steam
This function can be selected by pressing
and holding the related auxiliary function
button for 3 seconds.
This function helps to reduce the creases
of your cotton, synthetic and mixed clothes,
shorten the ironing time and remove the
dirt by softening.
*Your laundry may be hotter at the end of
the washing cycle when the steam function
is applied at the end of the programme.
This is an expected condition within the op-
erating conditions of the programme.
• Child Lock
Use Child Lock function to prevent children
from tampering with the product. Thus you
can avoid any changes in a running pro-
gramme.
You can switch on and off the
product with On / Off button when
the Child Lock is active. When you
switch on the product again, pro-
gramme will resume from where it
has stopped.
When the Child Lock is enabled, an
audio warning will be given if the
buttons are pressed. Audio warning
will be cancelled if the buttons are
pressed five times consecutively.
To activate the child lock:
Press and hold Drying Level Adjustment
button for 3 seconds. After the countdown
as “CL 3-2-1” on the display is over, “CL On”
(Child Lock On) symbol appears on the dis-
play. You may release the Drying Level Ad-
justment button when this symbol is dis-
played.
To deactivate the child lock:
Press and hold Drying Level Adjustment
button for 3 seconds. After the countdown
“CL 3-2-1” on the display is over, “CL Off”
(Child Lock Off) symbol appears on the dis-
play.
6.12 Drying Steps
Iron Dry
Drying is performed until the Iron Dry step
is reached at the drying level.
Cupboard Dry
Drying is performed until the Cupboard Dry
step is reached at the drying level.
EN / 39
Extra Dry
Drying is performed until the Cupboard Ex-
tra Dry step is reached at the drying level.
The dryness level may vary depend-
ing on the laundry mixing and ma-
terial type as well as amount and
wetness level.
Clothes containing lace, tulle, stone,
beads, sequins, wires etc. and laun-
dry with high silk content should
not be dried in the machine.
Timed Drying – minute
To achieve the desired dryness level at a
low temperature, you can choose from dry-
ing durations of 30, 90 and 150 minutes.
When drying a small amount of laundry
(maximum 2 items), the timed drying steps
in Cotton or Synthetic dry programmes
should be selected.
If the laundry is not at the desired dryness
level at the end of the drying programme,
timed drying can be selected to finish the
process.
When this function is selected, the machine
performs drying for the set time regardless
of the drying level.
6.13 End Time
Time display
When the end time function is selected, the
time remaining until the program starts is
displayed in hour format such as 1h, 2h,
and the time remaining for the program to
be completed after it starts is displayed in
hour and minute format such as 01:30.
Programme duration may vary de-
pending on water pressure, water
hardness and temperature, ambient
temperature, laundry type and
amount, auxiliary function selection
and changes in mains voltage.
After a certain period of time after
the end time function is activated,
the product goes into standby
mode and some LEDs on the
screen turn off. If there is any user
input, the LEDs will turn on again.
The program's end time can be set for up to
24 hours using the End Time Adjustment
function. The time displayed after pressing
the End Time button is the estimated end
time of the program. If the End Time is set,
the End Time indicator will illuminate.
In order for the End Time function to be ac-
tivated and the program to end at the end
of the specified time, the Start/Pause but-
ton must be pressed after the time setting.
If you want to cancel the End Time func-
tion, turn the knob to the on or off position.
When you activate the End Time
function, do not add liquid deter-
gent to powder detergent compart-
ment no. 2. There is a risk of stains
on the laundry.
• Open the loading door, place the laundry
and add detergent etc.
• Select the washing program, temperat-
ure, spin speed and auxiliary functions if
necessary.
• Press the End Time button to set the de-
sired end time. The End Time indicator
will light up.
• Press the Start/Pause button. The count-
down begins.
EN / 40
Additional laundry can be added to
the machine during the End Time
countdown. At the end of the count-
down, the End Time indicator turns
off, washing begins, and the dura-
tion of the selected program is dis-
played.
The door remains locked during the
End Time countdown. To unlock
the door, press the program start/
pause button to put the machine
into pause mode. At the end of the
countdown, the End Time indicator
goes out, the wash cycle begins,
and the duration of the selected
program is displayed.
When the End Time is selected, the
time displayed on the screen is the
end time plus the duration of the
selected program.
6.14 Starting the Program
• Start the program by pressing the Start/
Pause button for about 1 second.
• The flashing light of the Start/Pause but-
ton will turn solid, indicating that the pro-
gram has started.
• The loading door is locked. The message
"Door Locking" appears on the display
while the door is locking.
6.15 Loading Door Lock
There is a locking system on the loading
door of the machine that prevents opening
of the loading door in cases when the water
level is unsuitable.
"Door Locked" symbol appears on the dis-
play when the loading door is locked.
If the Remote Control Function is
selected, the door will be locked. In
order to open the door you must de-
activate Remote Start Function by
either pressing the Remote Start
button or changing the programme
position.
Opening the loading door in case of power
failure:
In case of a power failure, you can
use the loading door emergency
handle under the pump filter lid to
manually open the loading door.
Before opening the loading door,
make sure that there is no water in
the product to avoid flooding.
1. Turn off and unplug the product.
2. Open the pump filter lid.
3. Pull down the loading door emergency
handle with a tool and release. Then
open the loading door.
4. If the loading door does not open then
repeat the previous step.
EN / 41
6.16 Changing Selections After Pro-
gram Starts
Adding laundry after the program starts
:
When you press the Start/Pause button, if
the water level in the machine is appropri-
ate, the door lock is deactivated and the
door opens to allow you to add laundry.
When the door lock is deactivated, the door
lock symbol disappears from the display.
After adding the laundry, close the door and
press the Start/Pause button again to con-
tinue the wash.
If the water level in the machine is insuffi-
cient when you press the Start/Pause but-
ton, the door lock cannot be deactivated
and the door lock symbol on the display will
continue to appear.
If the water temperature inside the
machine is above 50°C, you cannot
disable the door lock for safety
reasons (even if the water level is
suitable).
Putting the machine into pause state:
Press and hold the Start/Pause button for
about 1 second to put the machine into
pause mode. The pause symbol will flash
on the display.
Changing the program selection after the
program has started:
If Child Lock is not enabled, the program
can be changed while the current program
is running. This action will cancel the cur-
rent program.
The selected program starts over.
Changing auxiliary function, speed and
temperature settings:
Depending on the step the program has
reached, you can disable or enable auxiliary
functions. See "Auxiliary function selec-
tion."
You can also change the spin speed and
temperature settings. See "Spin speed se-
lection" and "Temperature selection."
If the water temperature inside the
machine is high or the water level is
above the cover line, the loading
door will not open.
6.17 Cancelling the Programme
The programme is cancelled when pro-
gramme selection knob is turned to a dif-
ferent programme or product is turned off
and on again using the programme selec-
tion knob.
If you turn the programme selection
knob when the Child Lock is en-
abled, the programme will not be
cancelled. You should cancel the
Child Lock first.
If you want to open the loading
door after you have cancelled the
programme but it is not possible to
open the loading door since the wa-
ter level in the product is above the
loading door baseline, then turn the
Programme Selection knob to
Pump+Spin programme and drain
the water in the product.
6.18 End of Programme
End symbol appears on the display when
the programme is completed.
EN / 42
If you do not press any button for 10
minutes, the product will switch to OFF
mode. Display and all indicators are turned
off.
Completed programme steps will be dis-
played if you press any button.
6.19 Standby Mode
Your machine has the "Standby Mode" fea-
ture.
After turning the machine on with the On/
Off button, if no programme is started or no
other action is taken during the selection
phase, or if nothing is performed within ap-
proximately 2 minutes after the selected
programme is over, the machine automatic-
ally switches to energy saving mode. Fur-
thermore, if your product has a display that
shows the programme time, this display is
completely turned off. If you turn the pro-
gramme selection button or touch any but-
ton, the lights are illuminated and the
screen will turn on again. The choices you
make when exiting the energy saving state
may change.
Check your selections’ accuracy before
starting the programme. Adjust your set-
tings again if necessary. This is not an er-
ror.
6.20 HomeWhiz Feature and Re-
mote Control Function
You can check your washing machine from
smart devices and get information about
the status of your machine thanks to the
HomeWhiz function. You can carry out
many operations on your machine from
your smart device by using the HomeWhiz
application. Moreover, you can use certain
properties only with the HomeWhiz Func-
tion.
You must download the HomeWhiz applica-
tion from the app store of your smart
device to use the Wifi feature of your ma-
chine.
To use the app, make sure your smart
device is connected to the internet.
If you are using the app for the first time,
complete user account registration by fol-
lowing the directions on the app. You can
use all HomeWhiz featured products in
your home through this account after regis-
tration is complete.
The , Bluetooth of your smart device should
be on and your device should be connected
to the internet during setup. Your smart
device should be close to the washing ma-
chine. After the setup, the Bluetooth can be
turned off or your smart device does not
need to be close to the washing machine.
You may use your product provided that
your smart device is connected to internet.
You can tap the “Devices” tab in the applic-
ation to view appliances paired with your
account. You may perform the user pairing
operation of these products on this page.
After the app is setup, with the HomeWhiz
Function, your washing machine can give
you instant status notifications via your
smart device.
Your washing machine will send you no-
tifications over HomeWhiz application in
the following cases:
• At the end of the programme,
• When the door of the washing machine is
opened,
• In case of water cut warning,
• In case of security warning,
EN / 43
To utilize the HomeWhiz feature,
ensure that the HomeWhiz app is
installed on your smart device and
that your washing machine is con-
nected to your home Wi-Fi network.
When your washing machine is not
connected to the network, it oper-
ates like a machine without Home-
Whiz function.
Your product shall run with a con-
nection to the wireless network in
your home network. The controls
made by means of the application
will be enabled through this net-
work. Therefore, the wireless signal
strength near the machine's loca-
tion must be adequate.
Operates at HomeWhiz 2.4 GHz fre-
quency band.
Please visit www.homewhiz.com link to
learn which Android and IOS ver-
sions are supported by HomeWhiz
application.
All safety measures described in
the "GENERAL SAFETY INSTRUC-
TIONS" titled section of the user
manual are also valid for remote
operation with HomeWhiz function.
6.20.1 HomeWhiz Setup
A connection should be set between your
product and the app in order for the app to
function. Follow the steps below to estab-
lish this connection.
1. If you are adding a device for the first
time, touch “Appliances” tab on the
HomeWhiz Application. Select “ADD AP-
PLIANCE” (touch here for setting up a
new appliance) button in the upper right
corner. Perform the setup by following
both the steps below and the steps in
the HomeWhiz Application.
2. To start the setup, make sure that your
machine is turned off. Press and hold
the Temperature button and the Remote
Control Function button simultaneously
for 3 seconds to switch your machine to
HomeWhiz setup mode.
3. When in HomeWhiz setup mode, an an-
imation appears on the screen and the
Wireless Connection icon flashes until
your machine connects to the internet.
Only programme knob will be active in
this mode. Other buttons will be inact-
ive.
4. Follow the instructions on the display of
HomeWhiz application.
5. Wait until the installation is complete.
When setup is complete, give your
washing machine a name. Now, you see
the product you have added in the
HomeWhiz Application.
Your washing machine will auto-
matically turn off if you cannot real-
ize the setup successfully within 5
minutes. In this case, you have to
start the setup process all over
again. If the problem continues,
please contact the Authorised Ser-
vice.
You can use your washing machine
with more than one smart device.
To do this, download the Home-
Whiz app on the other smart device
as well. When you launch the app,
you will need to log in with the ac-
count you previously created and
paired with your washing machine.
Otherwise, please read "Setting up
a washing machine that is connec-
ted to someone else's account".
EN / 44
HomeWhiz Application may require
you to type the product number
shown on the product label. You
can find the product label inside the
appliance door. The product num-
ber is located on this label.
6.20.2 Setting up a Washing Ma-
chine Connected to Someone
Else's Account
If the washing machine you want to use
was previously introduced to the system
with someone else‘s account, you must es-
tablish a new connection between your
HomeWhiz Application and the product.
1. Download HomeWhiz Application on the
new smart device you want to use.
2. Create a new account and log in to this
account on the HomeWhiz app.
3. Follow the steps described in Home-
Whiz Setup Setup and proceed with the
setup procedure.
Given that your product's Home-
Whiz Feature and Remote Control
functionality operate via either
Bluetooth or Wi-Fi technology, de-
pending on your product model, it's
important to note that only one
HomeWhiz application can control
your product at any given moment.
6.20.3 Deleting the HomeWhiz Ac-
count Match
Follow the following steps in order to delete
a washing machine previously matched
with someone else’s account.
1. Turn on your machine using the pro-
gram button.
2. When your machine is running, push and
hold the Remote Control Function but-
ton and End Time Setting buttons for 5
seconds.
3. You will hear warning sound from the
product to notify your request after the
countdown on the screen. Deleting the
match will take a few seconds.
After this operation, you cannot use the
HomeWhiz function of your washing ma-
chine until you do another setup.
Your product does not need to be connec-
ted to the internet in order to delete an ac-
count matching. Your request will be re-
ceived. This matching will be automatically
deleted when the product is first connected
to the internet.
6.20.4 Remote Control Function
and Its Use
After HomeWhiz setup, Wireless Connec-
tion will automatically turn on. To activate
or deactivate the wireless connection,
please see "Wireless Connection".
If you turn off and on your machine while
Wireless Connection is active, it will auto-
matically reconnect. In cases of changing
your network password or turning the mo-
dem off, the wireless connection will auto-
matically turn off. For this reason, you will
need to turn on the Wireless Connection
again if you want to use the Remote Con-
trol function.
EN / 45
You can check the Wireless Connection
symbol on the display to track your connec-
tion status. If the symbol is continuously
on, it means you have internet connection.
If the symbol is blinking, it means the ma-
chine is trying to connect. If the symbol is
off, you have no connection.
When the wireless connection is on
in your product, Remote Control
function will be selectable.
If the Remote Control function can-
not be selected, check the connec-
tion status. If the connection can-
not be established, repeat the initial
setup settings on the appliance.
If you want to control your washing ma-
chine remotely, you must activate the re-
mote control function by pressing the Re-
mote Control button on the control panel.
Once access is established to the product,
you will see a screen similar to the one be-
low.
When the Remote Control is enabled, you
can only manage the machine, turn it off
and follow the status through your washing
machine. And all functions except child
lock can be managed through the applica-
tion.
You can follow whether the Remote Control
function is on or off through the function in-
dicator on the display.
If the Remote Control function is Off, all the
operations are handled on the washing ma-
chine and only status follow-up is allowed
on the application.
Remote Control function may not be activ-
ated if the remote connection is off or the
product door is on.
Once activated, the remote control function
on your washing machine remains active
unless specific circumstances apply. This
feature enables you to control your ma-
chine via the internet, regardless of whether
the machine is turned on or off, and regard-
less of your location.
In certain cases, it deactivates itself for
safety reasons:
• When your washing machine undergoes
a power interruption.
• When the door of the washing machine is
opened,.
• When programme knob is turned and a
different programme selected or appli-
ance is turned off.
6.20.5 Troubleshooting
Do the following if you have a problem with
controlling or connection. Observe whether
the problem persists or not after the action
you have performed.
1. Check whether your smart device is con-
nected to the relevant home network.
2. Restart the product application.
3. Turn Bluetooth or Wi-Fi off and on via
the control panel, depending on the
model of your product.
4. If the connection cannot be established
with the above processes, repeat the ini-
tial set-up settings on the washing ma-
chine.
If the problem persists, consult an Author-
ised Service Agent.
6.20.6 HomeWhiz Consumption
Values Display
Your product has a consumption manage-
ment feature. The capabilities of this fea-
ture may vary between different product
models, encompassing functionalities such
as energy consumption monitoring, water
usage tracking, and more. For this feature
to work, your product must be added to
HomeWhiz and connected to the internet.
With this feature, you can track your smart
product's consumption data over various
time intervals and benefit from tailored
suggestions aimed at reducing consump-
tion.
EN / 46
Please note that the consumption
data displayed in the HomeWhiz ap-
plication is intended for informa-
tional purposes only and may not
accurately reflect actual usage.
The values specified on the product
label are obtained under standard-
ized laboratory conditions. Be
aware that your actual consump-
tion figures may fluctuate based on
individual usage patterns and vary-
ing climatic conditions.
7 Maintenance and Cleaning
Please read the “Safety Instruc-
tions” section first!
Service life of your product extends and fre-
quently experienced problems will be re-
duced if it is cleaned at regular intervals.
7.1 Cleaning the Detergent Drawer
Clean the detergent drawer at regular inter-
vals (once every 4 to 5 wash) as mentioned
below to prevent accumulation of powder
detergent.
Clean the syphon if excess amounts of wa-
ter and fabric softener mixture remains in
the softener compartment.
1. Press the marked part of the syphon
within the softener compartment and
then pull the drawer towards yourself to
take it out.
2. Lift and remove the syphon from behind
as shown.
3. Rinse drawer and syphon in the sink
with plenty of warm water. Use gloves
or suitable brush to prevent contact of
residues in the drawer with your skin.
4. Firmly fit the syphon and the drawer
back after cleaning.
7.2 Cleaning the Loading Door and
the Drum
For products with drum cleaning pro-
gramme, please see the Operating the
product section.
Repeat Drum Cleaning process in
every 2 months.
NOTICE: Use an anti-limescale suit-
able for the washing machines.
After every washing make sure that no for-
eign substance is left in the product.
If the holes on the door gasket shown in the
figure is blocked, open the holes using a
toothpick.
Foreign metal substances will cause rust
stains in the drum. Clean the stains on the
drum surface by using cleaning agents for
stainless steel.
Never use steel wool or wire wool. These
will damage the painted, chrome coated
and plastic surfaces.
EN / 47
We recommend you to wipe the door gas-
ket with a dry and clean cloth at the end of
the programme. This will remove residues
on the door gasket in your product and pre-
vent formation of malodours.
7.3 Cleaning the Body and Control
Panel
Wipe the body of the product with soapy
water or non-corrosive mild gel detergents
as necessary, and dry with a soft cloth.
Use only a soft and damp cloth to clean the
control panel. Do not use cleaning products
that contain bleach
7.4 Cleaning the Water Intake Fil-
ters
There is a filter at the end of each water in-
take valve at the rear of the product and
also at the end of each water intake hose
where they are connected to the tap. These
filters prevent foreign substances and dirt
in the water to enter the product. Filters
should be cleaned if they are dirty.
1. Close the taps.
2. Remove the nuts of the water intake
hoses to access the filters on the water
intake valves and clean them with an ap-
propriate brush. If the filters are too
dirty, remove them from their places
with a pliers and clean in this way.
3. Take out the filters on the flat ends of
the water intake hoses together with the
gaskets and clean thoroughly under run-
ning water.
4. Replace the gaskets and filters carefully
and tighten their nuts by hand.
7.5 Draining Remaining Water and
Cleaning the Pump Filter
The filter system in your product prevents
solid items such as buttons, coins and fab-
ric fibres clogging the pump impeller during
draining of washing water. Thus, the water
will be drained without any problem and the
service life of the pump will extend.
If the product fails to drain water inside it,
the pump filter is clogged. Filter must be
cleaned whenever it is clogged or in every 3
months. Water must be drained off first to
clean the pump filter.
In addition, prior to transporting the product
(e.g., when moving to another house) water
should be drained completely.
NOTE:
Foreign substances left in the
pump filter may damage your
product or may cause noise prob-
lem.
If you live in areas prone to frost, re-
member to turn off the water tap,
disconnect the main hose, and
drain the water from the product
when it's not in use.
After each use, turn off the tap to
which the mains hose is connected.
In order to clean the dirty filter and drain
the water:
1. Unplug the product to cut off the supply
power.
Temperature of the water inside the
product may rise up to 90 ºC. To
avoid the risk of scalding, clean the
filter after the water inside the
product is cooled down.
2. Open the filter cover.
EN / 48
3. Follow the below procedures in order to
drain water.
If the product does not have an emergency
water draining hose, in order to drain the
water:
• Place a large container at the end of the
hose to collect the water from the filter.
• When the pump filter starts leaking water
loosen it by turning (opposite clockwise).
Fill the running water to the container you
placed in front of the filter. Keep a cloth
ready to clean the water that may spill.
• Completely turn and remove the pump fil-
ter when the water in the product leaks
out.
1. Clean any residues inside the filter as
well as fibres, if any, around the pump
impeller region.
2. Replace the filter.
3. If the filter cap is composed of two
pieces, close the filter cap by pressing
on the tab. If it is one piece, seat the
tabs in the lower part into their places
first, and then press the upper part to
close.
8 Troubleshooting
Read the “Safety Instructions” sec-
tion first!
The program does not start after closing
the machine door.
• The Start/Pause button may not have
been pressed. >>> Press the Start/Pause
button.
• In case of overload, the door may be diffi-
cult to close. >>> Reduce the laundry and
make sure the door closes properly.
The program cannot be started or the pro-
gram selection cannot be made.
• The product may have switched to self-
protection due to infrastructure problems
(mains voltage, water pressure, etc.). >>>
Depending on the product model, to can-
cel the program, select another program
by turning the Program Selection knob or
pressing and holding the On/Off button
for 3 seconds. The previous program will
be canceled. See.Cancelling the Pro-
gramme [}41]
There is water in the product.
• Due to quality control procedures during
production, some water may remain in-
side the product. >>> This is not a mal-
function, water does not harm the
product.
The product does not absorb water.
• The tap may be closed. >>> Open the
taps.
• The water inlet hose may be kinked. >>>
Straighten the hose.
• The water inlet filter may be clogged. >>>
Clean the filter.
• The loading door may not be closed. >>>
Close the door.
The product does not drain water.
• The water drain hose may be clogged or
kinked. >>> Clean or straighten the hose.
• The pump filter may be clogged. >>>
Clean the pump filter.
The product vibrates or makes noise.
• The product may be standing unstable.
>>> Balance the product by adjusting its
feet.
• A hard object may have gotten stuck in
the pump filter. >>> Clean the pump filter.
• Transportation safety bolts may not have
been removed. >>> Remove the trans-
portation safety bolts.
• The amount of laundry in the product
may be less. >>> Load more laundry into
the product.
EN / 49
• Excessive laundry may have been loaded
into the product. >>> Remove some of
the laundry inside the product or
straighten the laundry with your hand and
distribute it evenly inside the product.
• The product may be resting on a hard
surface. >>> Check that the product is
not resting on anything.
Water is coming from the bottom of the
product.
• The water drain hose may be clogged or
kinked. >>> Clean or straighten the hose.
• The pump filter may be clogged. >>>
Clean the pump filter.
The product stopped working after a while
after the program started.
• The machine may have stopped for a
while due to low voltage. >>> When the
voltage returns to normal, the product
will continue operating from where it left
off.
The product directly discharges the water
it takes in.
• The drain hose may not be at sufficient
height. >>> Connect the drain hose as de-
scribed in the user manual.
No water is visible in the product during
washing.
• Water is in the invisible part of the
product. >>> This is not a malfunction.
The loading door does not open.
• The door lock is activated due to the wa-
ter level in the product. >>> Drain the wa-
ter by running the Pump or Spin program.
• The product may be heating the water or
in the spinning phase. >>> Wait for the
program to finish.
• The front cover may remain attached due
to pressure on it. >>> The front cover is
released from its attached position and
opened by pushing and pulling the
handle.
• In cases where there is no electricity, the
loading door of the product will not open.
>>> To open the loading door of the
product, open the pump filter cover and
pull down the loading door emergency re-
lease lever located behind it. See.Loading
Door Lock [}40]
Washing takes longer than stated in the
manual. (*)
• Water pressure may be low. >>> The
product waits until it receives sufficient
water to prevent a decrease in washing
quality due to reduced incoming water
volume. Therefore, washing time is ex-
tended.
• The voltage may be low. >>> When the
voltage is low, the washing time is exten-
ded to prevent loss of washing quality.
• The water inlet temperature may be low.
>>> In cold seasons, the time required to
heat the water is extended. Furthermore,
the washing time is extended to prevent
loss of washing quality.
• The number of rinses and/or the amount
of rinse water may have increased. >>>
When the product needs to rinse better, it
increases the amount of rinse water and
adds another rinsing step if necessary.
• Excessive foam may have formed due to
excessive detergent use and the auto-
matic foam dampening system may have
been activated. >>> Use the recommen-
ded amount of detergent.
Programme time does not count down. (On
models with a display) (*)
• The timer may stop while water is being
taken in. >>> The timer will not count
down until the product has taken in
enough water. To prevent a decrease in
washing quality when the amount of wa-
ter taken in decreases, the product will
wait until the water is completely filled.
The timer will then continue counting
down.
• The timer may stop during the heating
step. >>> The time indicator will not
count down until the product reaches the
selected temperature.
• The timer may stop during the spinning
step. >>> The automatic unbalanced load
detection system may have been activ-
ated due to the unbalanced distribution
of the laundry inside the product.
EN / 50
The program time does not count down. (*)
• The laundry may have created an imbal-
ance in the product. >>> Due to the unbal-
anced distribution of the laundry inside
the product, the automatic unbalanced
load detection system may have been ac-
tivated.
The product does not pass the squeezing
step. (*)
• The laundry may have created an imbal-
ance in the product. >>> Due to the unbal-
anced distribution of the laundry inside
the product, the automatic unbalanced
load detection system may have been ac-
tivated.
• The spin cycle may not have been com-
pleted because the water inside the
product could not be drained. >>> Check
the filter and drain hose.
• Excessive foam may have formed due to
excessive detergent use and the auto-
matic foam dampening system may have
been activated. >>> Use the recommen-
ded amount of detergent.
Washing performance is poor: There is
graying. (**)
• Insufficient amount of detergent may
have been used for a long time. >>> Use
the recommended amount of detergent
according to water hardness and laundry.
• Washing may have been done at low tem-
perature for a long time. >>> Select the
appropriate temperature for the fabric be-
ing washed.
• In hard water, not enough detergent may
have been used. >>> If the water is hard,
not using enough detergent will cause
dirt on the laundry to stick, causing it to
turn gray over time. Once graying occurs,
it is difficult to remove. Use the recom-
mended amount of detergent based on
water hardness and the laundry.
• Too much detergent may have been
used. >>> Use the recommended amount
of detergent according to water hardness
and laundry.
Washing performance was poor: Stains did
not come out or laundry did not become
whiter. (**)
• Not enough detergent may have been
used. >>> Use the recommended amount
of detergent according to water hardness
and laundry.
• Excessive laundry might have been
loaded. >>> Do not overload the product.
Load the amount of laundry recommen-
ded in the “Programme table” section.
• Wrong programme and temperature may
have been selected. >>> Select the pro-
gramme and temperature appropriate for
the laundry being washed.
• The wrong detergent may have been
used. >>> Use original detergent suitable
for the product.
• Detergent may have been put in the
wrong compartment. >>> Put the deter-
gent in the correct compartment. Do not
mix bleach and detergent.
Washing performance is poor: Oily stains
appeared on the laundry. (**)
• Regular boiler cleaning may not have
been performed. >>> Clean the boiler reg-
ularly. For this procedure, see:Cleaning
the Loading Door and the Drum [}46]
Washing performance is poor: Laundry
smells bad. (**)
• Continuous washing at low temperatures
and/or in short programs can cause
odors and bacteria to build up in the
drum. >>> Leave the detergent drawer
and loading door ajar after each wash.
This prevents the creation of a humid en-
vironment conducive to bacteria.
The color of the laundry has faded. (**)
• Excessive laundry may have been loaded.
>>> Do not overload the product.
• The detergent used may have become
damp. >>> Store detergents in a closed
container in a moisture-free environment
and do not expose them to excessive
heat.
EN / 51
• A high temperature may have been selec-
ted. >>> Select a programme and temper-
ature appropriate for the type and dirt of
the laundry.
It does not rinse well.
• The amount, brand, or storage conditions
of the detergent used are not suitable.
>>> Use a detergent suitable for your
washing machine and laundry. Store de-
tergents in a dry, sealed container and
avoid exposing them to excessive heat.
• Detergent may have been put into the
wrong compartment. >>> If detergent is
put into the prewash compartment even
though Prewash is not selected, the
product may take up this detergent dur-
ing the rinsing or softener step. Put the
detergent into the correct compartment.
• The pump filter may be clogged. >>>
Check the filter.
• The drain hose may be kinked. >>> Check
the drain hose.
The laundry became hard after washing.
(**)
• Not enough detergent may have been
used. >>> Using an inappropriate amount
of detergent for water hardness will
cause laundry to harden over time. Use
an appropriate amount of detergent for
water hardness.
• Detergent may have been put into the
wrong compartment. >>> If detergent is
put into the prewash compartment even
though Prewash is not selected, the
product may take up this detergent dur-
ing the rinsing or softener step. Put the
detergent into the correct compartment.
• Detergent and softener may be mixed.
>>> Do not mix softener with detergent.
Wash and clean the drawer with hot wa-
ter.
The laundry does not smell of fabric
softener. (**)
• Detergent may have been placed in the
wrong compartment. >>> If detergent is
placed in the prewash compartment even
though Prewash is not selected, the
product may take this detergent during
the rinsing or softener steps. Wash and
clean the drawer with hot water. Place
the detergent in the correct compart-
ment.
• Detergent and softener may be mixed.
>>> Do not mix softener with detergent.
Wash and clean the drawer with hot wa-
ter.
There is detergent residue in the drawer.
(**)
• Detergent may have been added to the
drawer while it was wet. >>> Dry the
drawer before adding detergent.
• The detergent may have become damp.
>>> Store detergents in a closed con-
tainer in a moisture-free environment and
do not expose them to excessive heat.
• Water pressure may be low. >>> Check
the water pressure.
• The detergent in the main wash compart-
ment may have gotten wet while taking in
the prewash water. There may be a
blockage in the holes of the detergent
compartment. >>> Check the holes and
clean any blockages.
• There may be a problem with the deter-
gent dispenser valves. >>> Call the Au-
thorized Service.
• Detergent and softener may be mixed.
>>> Do not mix softener with detergent.
Wash and clean the drawer with hot wa-
ter.
There is detergent residue on the laundry.
• The machine may be overloaded. >>> Do
not overload the machine.
• Wrong programme and temperature may
have been selected. >>> Select the pro-
gramme and temperature appropriate for
the laundry to be washed.
• The wrong detergent may have been
used. >>> Choose the appropriate deter-
gent for the laundry to be washed.
A lot of foam forms inside the product. (**)
• You may be using detergents that are not
suitable for your washing machine. >>>
Use detergents that are suitable for your
washing machine.
EN / 52
• Excessive amount of detergent may have
been used. >>> Use only the amount of
detergent needed.
• The detergent may have been stored in
poor conditions. >>> Store the detergent
in a closed container in a moisture-free
environment. Do not store in extremely
hot environments.
• Perforated laundry such as tulle foams a
lot due to their structure. >>> Use a small
amount of detergent for these types of
laundry.
• Detergent may have been put into the
wrong compartment. >>> Make sure you
put the detergent into the correct com-
partment.
• The product may be taking in the
softener prematurely. >>> There may be a
problem with the valves or the detergent
drawer. Call the Authorized Service.
Suds are overflowing from the detergent
drawer.
• Too much detergent may have been
used. >>> Mix 1 tablespoon of softener
with ½ liter of water and pour it into the
main wash compartment of the detergent
drawer. >>> Add the appropriate amount
of detergent to the product according to
the program and maximum load stated in
the "Program table" section. When using
additional chemicals (stain removers,
bleach, etc.), reduce the amount of deter-
gent.
The laundry remains wet at the end of the
program. (*)
• Excessive foam may have formed due to
excessive detergent use and the auto-
matic foam dampening system may have
been activated. >>> Use the recommen-
ded amount of detergent.
The drying process takes too long.
• The machine may be overloaded. >>> Do
not overload the machine.
• The laundry may not be spun sufficiently.
>>> Select a higher spin speed in the
washing step of the Washing-Drying ma-
chine.
• The tap may be closed. >>> Open the
taps.
The laundry remains wet after drying.
• A programme suitable for the type of
laundry may not have been selected. >>>
Check the care labels on the garments
and select a programme suitable for this
or use additional timed programmes.
• The machine may be overloaded. >>> Do
not overload the machine.
• The laundry may not be spun sufficiently.
>>> Select a higher spin speed in the
washing step of the Washing-Drying ma-
chine.
The machine does not work or the program
does not start.
• The power cable may not be connected.
>>> Make sure the power cable is con-
nected.
• The programme may not have been set
or the Start/Pause button may not have
been pressed. >>> Make sure the pro-
gramme is set and the machine is not in
Standby mode.
• Child lock may be activated. >>> Deactiv-
ate the Child Lock.
Laundry shrinks, fades, becomes dull or
damaged.
• A program appropriate for your laundry
type may not have been selected.
>>>Check the care labels on your clothes
and select an appropriate program, or
use additional timed programs. You
should not dry laundry that is not suitable
for drying.
The machine does not dry.
• The laundry may not be dry or the drying
step may not have been activated. >>>
Check whether the drying function is se-
lected after the selected washing pro-
gramme.
The loading door does not open.
• The lid of your machine may not be
opened for safety reasons. >>> If the lid
locked indicator is active on the screen
EN / 53
after the drying process, the machine
keeps the lid locked until it cools down
for your safety.
• In cases where there is no electricity, the
loading door of the product will not open.
>>> To open the loading door of the
product, open the pump filter cover and
pull down the loading door emergency re-
lease lever located behind it. See.Loading
Door Lock [}40]
(*) When the laundry is not well distributed
inside the product, the product does not
proceed to the spinning step to prevent
damage to itself and the environment. Ar-
range the laundry and spin again.
(**) Regular boiler cleaning may not have
been performed. Clean the boiler regularly.
See.Cleaning the Loading Door and the
Drum [}46]
If you cannot resolve the problem
despite following the instructions in
this section, contact the dealer or
an Authorized Service Center where
you purchased the product. Never
attempt to repair a malfunctioning
product yourself.
Check the HomeWhiz section for
the relevant troubleshooting in-
formation.
9 DISCLAIMER
Some (simple) failures can be adequately
handled by the end-user without any safety
issue or unsafe use arising, provided that
they are carried out within the limits and in
accordance with the following instructions
(see the “Self-Repair” section).
Therefore, unless otherwise authorized in
the “Self-Repair” section below, repairs
shall be addressed to registered profes-
sional repairers in order to avoid safety is-
sues. A registered professional repairer is a
professional repairer that has been granted
access to the instructions and spare parts
list of this product by the manufacturer ac-
cording to the methods described in legis-
lative acts pursuant to Directive 2009/125/
EC.
However, only the service agent (i.e. au-
thorized professional repairers) that you
can reach through the phone number given
in the user manual/warranty card or
through your authorized dealer may
provide service under the guarantee terms.
Therefore, please be advised that repairs
by professional repairers (who are not au-
thorized by Hotpoint ) shall void the guar-
antee.
Self-Repair
Self-repair can be done by the end-user
with regard exclusively to the following
spare parts: door, door hinge and seals,
other seals, door locking assembly and
plastic peripherals such as detergent dis-
pensers (an updated list is also available in
parts-selfservice.europeanappliances.com
as of 1st of March 2021)
Moreover, to ensure product safety and to
prevent risk of serious injury, the mentioned
self-repair shall be done following the in-
structions in the user manual for self-repair
or which are available in parts-selfser-
vice.europeanappliances.com For your
safety, unplug the product before attempt-
ing any self-repair.
Repair and repair attempts by end-users for
parts not included in such list and/or not
following the instructions in the user manu-
als for self-repair or which are available in
parts-selfservice.europeanappliances.com ,
might give raise to safety issues not attrib-
utable to parts-selfservice.europeanappli-
ances.com , and will void the warranty of
the product.
Therefore, it is highly recommended that
end-users refrain from the attempt to carry
out repairs falling outside the mentioned
list of spare parts, contacting in such cases
authorized professional repairers or re-
gistered professional repairers. On the con-
trary, such attempts by end-users may
cause safety issues and damage the
EN / 54
product and subsequently cause fire, flood,
electrocution and serious personal injury to
occur.
By way of example, but not limited to, the
following repairs must be addressed to au-
thorized professional repairers or re-
gistered professional repairers: motor,
pump assembly, main board, motor board,
display board, heaters etc.
The manufacturer/seller cannot be held li-
able in any case where end-users do not
comply with the above
The spare part availability of the washing
machine or washer-dryer that you pur-
chased is 10 years. During this period, ori-
ginal spare parts will be available to oper-
ate the washing machine or washer-dryer
properly.
