
1
Your Curtis Gemini is Factory Pre-Set and Ready to Go… Right from the Box.
Following are the Factory Settings for your interLock Coffee Brewing Systems:
•BrewTemperature=200°F •WaterBypass=OnLARGE&MEDIUMbrewonly
•BrewVolume=Largesettovesselrequirements. •EnergySaveMode=Off
SystemRequirements:
•WaterSource20–90PSI(MinimumFlowRateof1GPM)
•Electrical:Seeattachedschematicforstandardmodelorvisitwww.wilburcurtis.comforyourmodel.
SETUPSTEPS
Theunitshouldbelocatedonasolidcountertopandleveled(lefttorightandfronttoback),.Connectawaterlinefromthewaterlterto
thebrewer.
NOTE:Awaterltrationsystemmustbeinstalledtomaintainatrouble-freeoperation.(Inareaswithextremelyhardwater,wesuggestthat
asedimentaryandtaste&odorlterbeinstalled.)Thiswillprolongthelifeofyourbrewingsystemandenhancecoffeequality.
Conventions
WARNINGS – To help avoid personal injury
Important Notes/Cautions – from the factory
Sanitation Requirements
1.A3/8”Flarex3/8”Malepipeelbowissuppliedwiththebrewerforwaterlineconnection.Usetubingsizedsufcientlytoprovidea
minimumof1.0GPM.
2.Connecttheunittoanappropriateelectricalpowercircuit.
3.Turnonthetoggle(STANDBY/ON)switchbehindtheunit.Theheatingtankwillstarttoll.Whenthewaterlevelinthetankrisestothe
correctvolume,theheatingelementswillenergizeautomatically.WithADSSystemsthereisnodangerofelementburnoutcausedby
anemptytank.
4.Theheatingtankwillrequire20to30minutestoreachoperatingtemperature(200°F),indicatedwhenREADYTOBREWisdisplayed
ontheLCDscreen.
5.Priortobrewing,dispense12ouncesofhotwaterthroughthehotwaterfaucet.
6. Brewacycleofatleast12ounces,topurgethewaterlinesofanyairthatmaybetrappedafterlling.
Models
GEMTS
GEMSS
CAUTION: DO NOT
connect this brewer to hot
water. The inlet valve is
not rated for hot water.
CAUTION: Please use
this setup procedure
before attempting to use
this brewer. Failure to follow the
instructions can result in injury or the
voiding of the warranty.
WARNING: TO AVOID SCALDING, Do not remove brewcone while brew light is ashing.
WARNING HOT LIQUID,
Scalding may occur.
Avoid splashing.
IMPORTANT: Equipment
to be installed to comply
with applicable federal,
state, or local plumbing/electrical
codes having jurisdiction.
BREWINGINSTRUCTIONS
1.BrewershouldbeON(Conrmatreartoggleswitch,thenpresstheON/OFFbutton).Ready-to-Brewshouldbeonthedisplay.Ifthe
brewerisconnectedtoanInterLockgrinder,thegrindershouldbeon.WhenInterlockconnectionismade,grindcoffeeatthistime.
2.PlaceanemptySatelliteunderthebrewconeandpressthewarmerswitchtopre-heattheSatellite.
6. PressBrewbutton.Brewing
willbeginimmediately.
5. Transferlledbrew
conetobrewer.
3.Placeacleanlter
intothebrewcone.
4.Fillbrewconewith
ground coffee.
C
NSF International requires the following water connection:
1. A quick disconnect or additional coiled tubing (at least 2x the depth of the unit) so that the machine can be moved for clean-
ing underneath the unit.
2. This equipment is to be installed with adequate back ow protection to comply with applicable federal, state and local codes.
3. Water pipe connections and xtures directly connected to a potable water supply shall be sized, installed and maintained in
accordance with federal, state, and local codes.
ISO9001:2008
WilburCurtisCompany
Montebello,CA90640
Tel:(323)837-2300
www.wilburcurtis.com
ImportantSafeguards/Conventions
Thisapplianceisdesignedforcommercialuse.Anyservicingotherthancleaningandpreventivemaintenance
shouldbeperformedbyanauthorizedWilburCurtisservicetechnician.
•DONOTimmersetheunitinwateroranyotherliquid
•Toreducetheriskofreorelectricshock,DONOTopenservicepanels.Nouserserviceableparts
inside.
•Keephandsandotheritemsawayfromhotsurfacesofunitduringoperation.
•Nevercleanwithscouringpowders,bleachorharshchemicals.
Wilbur Curtis Company, inC.
ServiceManual–GEMTS/SS

2
Curtis
Curtis
Ready
Entering
Programming Mode
Enter Code
- - - -
Program Menus
<-- Select -->
Global Recipes
<-- Select -->
Gourmet STD
<-- Select -->
Light Roast
<-- Select -->
Dark Roast
<-- Select -->
High Yield
<-- Select -->
Filter Pack
<-- Select -->
Decaf
<-- Select -->
Exit
<-- Select -->
Non-Brew Prog
<-- Select -->
Temperature
<-- Select -->
Energy Save Mode
<-- Select -->
Brew Count Odom
<-- Select -->
Quality Timer
<-- Select -->
Brew Count Total
<-- Select -->
Cold Brew Lock
<-- Select -->
Master Reset
<-- Select -->
Service Call
<-- Select -->
Acess Code
<-- Select -->
Banner Name
<-- Select -->
P-Maintenance
<-- Select -->
Beeper On/Off
<-- Select -->
Drip-Out Mode
<-- Select -->
Warmers Default
<-- Select -->
Exit
<-- Select -->
Brew Button Prog
<-- Select -->
Select Button…
<-- Select -->
Brew By Volume
<-- Select -->
Brew By Time
<-- Select -->
Pre-Infusion
<-- Select -->
Pulse Brew On/Off
<-- Select -->
Bypass On/Off
<-- Select -->
Exit
<-- Select -->
One Batch
<-- Select -->
Two Batch
<-- Select -->
Three Batch
<-- Select -->
Exit
<-- Select -->
Model Select
<-- Select -->
ThermoPro Twin
<-- Select -->
ThermoPro Single
<-- Select -->
Gemini - Single
<-- Select -->
Gemini - Twin
<-- Select -->
Milano Twin
<-- Select -->
Milano Single
<-- Select -->
Gemini - Twin IF
<-- Select -->
Gemini - Single IF
<-- Select -->
Display Brew Time
<-- Select -->
Warmers Auto-Off
<-- Select -->
YourCurtisADSSystemisFactoryPre-SetforOptimumPerformance.
Afterconnectiontowaterandpower;thereartoggleswitchmustbeon.Youwillhearabeepsound,indicatingpowerisavailabletothecontroller.
Thecontroldisplays .PressON/OFFbuttonandthescreenwilldisplay .Afterthreeseconds, isdisplayed.
Waterwillllthetank(approximately2-3minutesdependingonwaterowrate).Whentheproperlevelisreached willappearonthe
screen.Ittakesapproximately20minutestoreachsetpointtemperatureof200°F.
Controlwilldisplay whentemperaturereachesthesetpoint(200°F).Unitisnowreadytobrew.
<GEMINITWIN>
WILBURCURTIS
CURTIS CURTIS
FILLING
CURTIS
HEATING
CURTIS
READYTOBREW
PROGRAM MENUS
All programming selections are performed with the three center buttons.
The symbols below the buttons are:
Scroll LEFT
SELECTION or ENTER to save new parameter
Scroll RIGHT
IMPORTANT NOTE:

3
Program Menus GEMTS/SS Brewer
Program Menus
Temperature
Energy Save Mode
Brew Count Odom
Global Recipes
Banner Name
Access Code
Service Call
Master Reset
Cold Brew Lock
Brew Count Total
From Program Menus press>displaywillshowthenextfeatureGlobalRecipes.
Quality Timer
NON-BREW PROGRAMMING
Temperature(Factorysetto200ºF)
Press toSelect.Press<or>tomovetodesiredtemperatureandthentoset.Temperatureisprogrammablefrom
170ºFto206ºFin2-degreeincrements.
Energy Save Mode (FactorysettoOFF)
Press toSelect,<or>ON,OFForON140ºF,toset.WheninON,unitwillautomaticallyshutoff4hoursfromlast
brew.WhenfeatureisOFF,unitdoesnotutilizetheenergysavingmode.
IntheON140ºFposition,temperaturelowersto140ºF,ifunithasnotbrewedin4hours.Thisfeaturewillsaveenergyby
maintainingalowertemperatureinthetankinperiodsofnon-operation.
Brew Count Odom
Press todisplaytotalbrewcycles.PressEXorReset.
Quality Timer (FactorysettoOFF)
Press to select,press<or>tochoosedesiredsetting.Range20min–240min,in10minuteincrements.Thetimer
doestwothings.Itturnsonandoffaredindicatorlightandturnsoffthewarmerelement.Theindicatorlightsignalswhena
predeterminedtimehasexpired.Thewarmershutsoff12hoursaftertheindicatorlightcomeson.
Brew Count Total
Press toSelect,Showstotalgallonsandtotalbrewcyclesontheunit.Notresettable.
Cold Brew Lock ...(Factorysetto5º)
Press toselect,<or>toselectdesiredsetting(CBL5,15orOFF), to set.
TheColdBrewLockfeatureallowsthebrewertobrewatthreedifferenttemperaturelevelsfromtheactualsetpoint.The
rstsettingiswithin5degreesofsetpoint,nextiswithin15degreesofsetpoint,OFFiswithin30degreesofsetpointfor
theReadytoBrewmessage,however,itwillbrewatanytemperature.
Master Reset
Press todisplayAreYouSure?
Then<forYes,>forNo.Brewerfactorydefaultsarethenreset.
Service Call (PhonenumberFactorysetto1-800-000-0000X0000)
Press todisplaynumberandchangenumberor<tomoveplaceandEXtoexitwhencomplete.Thisnumberwillbe
displayedduringaHeatingsystemSENSORERRORorduringaWATERERROR.
Access Code(Factorysetto1-2-3-4)
Press todisplaynumberandchangenumber,(thenumbercanbechanged1to4)or<tomoveplaceandEXtoexit
whencomplete.
Banner Name(FactorysettoCURTIS)
Press todisplaylettersandchangelettersor<tomoveplaceandEXtoexitwhencomplete
Thisfeatureallowsupto14letterstobeprogrammedforcompanynameorregionalname.Programmingallblanksdis-
ablesBannerName.Ifprogrammed,BannerNameisdisplayedevery5sec.onandoff.
Warmers Auto – Off(Factorysetting–Disabled)
Press toSelect.Press<or>toadjustfrom1hourto12hours.Thisfeatureadvancesin1hourincrements.
GLOBAL RECIPES
Global Recipes(FactorysettoGourmetSTD)
Press toselect.Ifselected,press<or>tochosearecipebasedonthetypeofcoffeebeingbrewed.Selectionsare
GourmetSTD,LightRoast,DarkRoast,HighYield,FilterPack,orDecaf.Press toselectthedesiredrecipe.
Warmers Auto-Off

4
Program Menus GEMTS/SS Brewer
P-Maintenance
Brew By Time
Brew By Volume
Displ. Brew Time
Pre-infusion
Pulse Brew
By-Pass
Model Select
P-Maintenance(FactorysettoOFF)
Press toSelect,SetgallonsbrewedtoindicateP-Maintenance.Press<or>toadjustfromOffto9500gallons.This
featureadvancesin100gallonincrements.Press to exit.
Beeper On/Off (FactorysettoON)
Press todisplayONorOFF.Pressingeither<or>togglesbetweenonandoff.toset.WhenON,thisfeatureallows
youtohearashortbeepeachtimeabuttonispressed.
Drip-out Mode (Factorysetto2minutes)
Press toSelect.Press<or>tomovetodesiredtime.SettingsareOFF,1,2,3,4and5minutes.Press to Select
time.
Warmers Default(Factorysetting-MED)
Press toSelect.Press<or>toadjustfromOFF,HIGH,MEDorLOW.PowersettingforHIGHis100WwattsMEDis
82watts.LOWis66watts.
Displ. Brew Time (FactorysettoON)
Press todisplayONorOFF.Pressingeither<or>togglesbetweenonandoff.AfterDisplayBrewTimeanEXITscreen
will return you to Non-Brew Prog.
Drip-out Mode
Beeper On/Off
Warmers Default
BREW BUTTON PROGRAMMING
Brew by Volume(Factorysettings:LARGE200oz±8oz.MEDIUM132oz±4oz.SMALL64oz±4oz.)
Press toSelect.Displaywillaskyoutoselectabrewbutton,Large,MediumorSmall.Pressthedesiredbrewbuttonto
begin...whendesiredvolumeisreachedpressthesamebrewbuttontostoptheow.Nowthevolumehasbeenset.
Brew by Time(Factorysettings:LARGE5min-25sec.MEDIUM3min-32sec.SMALL1min-52sec.)
NextiteminthesequenceisBrewbyTime.PresstoSelecttochangethebrewtime.Displaywillnowshowthecurrent
time.Bypressing<or>youcantogglebackandforthfromminutestosecondstoexit(ex).Changethetimeorsetandexit
bypressingthebutton.
Pre-Infusion(FactoryDisabled)
Press toSelect.Currentsettinginsecondsisdisplayed<todecreaseorselect>toincrease(rangefromOFFto10
through60seconds), to set.
IfPre-infusionisselected(ON),ColdBrewLockissetwithin5ºFofsetpointandColdBrewLockdisappearsfromthelistof
programselections.WhenPre-infusionisON,PulseBrewdisappearsfromthelistofprogramselections.
Pulse Brew(FactorysettingC)
Press toselect,<or>toselectOFForoneofvepulsepatterns(AtoE).ThevePulseBrewoptionshelp“tune”or
changethecoffeeavor.
Guidelines for Pulse Brew:
FilterPacktypecoffeestypicallyextractbetterwiththeA and Bpulsesetting.
DecafcoffeestypicallyextractbetterwiththeBpulsesetting.
High-YieldcoffeestypicallyextractbetterwiththeCpulsesetting.Ofcourse,anyoftheA, B or Csettingsmaybeusedto
suityourtasteprole.
Settings D and Earemanualpulsecounts.
ToexitfromthePulseBrewmode,select0 for the time.
IfPulseBrewison,ColdBrewLockissetwithin5ºFofsetpointandColdBrewLockdisappearsfromthelistofprogram
selections.WhenPulseBrewison,Pre-infusiondisappearsfromthelistofprogramselections.
By-Pass (Factorysettings:LARGE35%.MEDIUM10%.SMALLOff.)
TheBy-Passoptionhelpswithcontrollingextractionwithlargerbrews.Contacttimethatistoolongwillextractundesirable
bitter,harshavorcompounds.By-passingsomeofthebrewwateraroundthecoffeebedwillbalancetheextraction.
Press todisplaycurrentsetting.Press<or>tochangesettings;OFF,5%to50%,in5%increments.Press to set.
Model Select(FactorysettoGemini-TwinIF)
Press toselect,<or>toselectmodel.Theselectionsare:ThermoPro-Twin,ThermoPro-Single,Gemini-Twin,Gemini-
Single,Milano-Twin,Milano-Single,Gemini-TwinIF,andGemini-SingleIF.Presstoset.WhentheModelSelectfeatureis
changed,allsettingsareresettothedefaultsofthenewlyselectedmodel.

5
ERROR MESSAGE DESCRIPTION CAUSE
(900) 000-0000 EXT (0000)
Water Level ERR.
Fill run error/OverflowThe fill solenoid has either run for
more than 10 minutes on the initial
tank fill or 1 minute, 30 seconds in
normal operation.
Break in the temperature thermistor
circuit.
Open Probe(900) 000-0000 EXT (0000)
Sensor Error
(900) 000-0000 EXT (0000)
Over Temp. Error
Excess Temperature
The sensor is reading the tempera-
ture in the heating tank has risen
above 210ºF.
1-(800)-000-0000
Water Level Error
1-(800)-000-0000
Sensor Error
1-(800)-000-0000
Over Te mp. Error
Error Message
Anerrormessagewillappearonthescreenintheeventofamalfunctionunderthefollowingconditions:
1.WaterLevelOverow.
2.BreakinTemperature
Control Circuit
3.ExcessTemperaturein
HeatingTank
Toturnoffanerrormessage,
pressthebuttonforve
seconds.
Warmers
Thewarmer,underthebrewconewillturnonautomatically
wheneveracoffeebrewcycleisstarted.Thewarmersmay
beswitchedonandoffusingtheWARMERbuttonsonthe
controlpanel.
CLEANING
Regularcleaningofyourcoffeebrewerwillmaintainthehighestqualitycoffeeyourequipmentiscapableofproducing.Apropercleaningis
essentialinpreservingtheappearanceofthebrewer.
1. Turnofftheunitatthebuttononthefrontcontrolpanel.
2. Wipeexteriorsurfaceswithadampcloth,removingspillsanddebris.
3. Slidethebrewconeoutandcleanit.Thoroughlysoapthesprayheadareawithamilddetergentsolution.
4. Washthebrewbasket.Useasoftbristledbrushforhardtocleanareas.Washbothpartswithadetergentsolutionorputtheseparts
through a dishwasher.
CAUTION: DO NOT use undiluted bleach or chlorine.
LEFT & RIGHT
SATELLITE WARMERS

6
19
5
6
7
22
29
21
20
2
32
31
A
8
9
10
11
12
13
14
15
16
17
18
24
1
2
3
4
PARTS
DIAGRAMS
GEMTS
1
1A
2
3
4
5
6
6A
6B
6C
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
22A
23
24
25
25A
26
27
28
29
30
31
32
33
34
WC-3357
WC-3354
WC-5421
WC-844-101*
WC-37121*
WC-441
WC-39395
WC-39440
WC-39439
WC-39438
WC-37176*
WC-8559
WC-1809*
WC-5423
WC-847*
WC-2977-101
WC-37122*
WC-442
WC-29050
WC-1501
WC-102*
WC-3765L*
WC-39462
WC-37102*
WC-3528*
WC-61393
WC-5829
WC-54287
WC-37008*
WC-37278
WC-5502-01*
WC-5350
WC-4382
WC-934-04*
WC-1438-101*
WC-43055
WC-522*
WC-5231*
WC-62033
WC-2402
BREWCONEW/HANDLE
BREWCONE,GOURMETLRGCAP
COVER,TOP
KIT,VALVEBY-PASSNON-ADJUST
KIT,DUMPVALVELEFT
SOLENOID,LOCKBREWCONELEFT
LABEL,UCMOVERLAYDUALTWIN
LABEL,CONTLPANEL3BATCH
LABEL,CONTLPANEL2BATCH
LABEL,CONTLPANEL1BATCH
KIT,UCMCONTROLMODULE
RELAY,SOLIDSTATE40AW/HTSNK
FAUCET,HOTWATER
DECKASSYNOHEATINGELMTS
VALVE,INLET
FITTING,SPRAYHEADULTEM
KIT,DUMPVALVERIGHT
SOLENOID,LOCKBREWCONERIGHT
SPRAYHEAD,AFS-AMBER
FUSEHOLDERASSYW5AFUSE
SWITCH,TOGGLE
KIT,VALVEREPAIR
LABEL,BOTTOMPANELGEMTS
KIT,WARMERELEMENT
LEG,4”ADJUST3/8-16THRDITALIAN
COVER,FRONTW/AGEMTSTALL
COVER,FRONT(5/2010ANDEARLIER)
TANK,ASSYTPS1T/GEMTS
KIT,TANKLIDROUND
KIT,LIQUIDLEVELPROBEGT
PROBEASSY,WTRLVL(OLDERUNITS)
TUBE,½”IDx1/8WSILICONE
GUARD,SHOCKHEATINGELEMENT
ELEMENTHEATING2.5KW220V
SENSOR,HEATINGTANK
GUARD,SHOCKRESETT-STAT
THERMOSTAT,RESET
COMPOUND,SILICONE
TANK,CMPLTGEMTSW/ULTEMFTNG
ELBOW,3/8”FLx3/8”M.PIPE
Nº Part Nº Description
Nº Part Nº Description
1
1A
2
3
3A
3B
4
5
6
6A
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
24A
25
25A
26
27
28
28A
29
30
31
32
WC-58117
WC-5450
WC-37122*
WC-39436
WC-39432
WC-39434
WC-3357
WC-29050*
WC-61396
WC-5452
WC-8559*
WC-39448
WC-1809*
WC-847*
WC-2402
WC-37130*
WC-1501
WC-102*
WC-3528
WC-5451
WC-38310
WC-37102*
WC-3765L*
WC-37132*
WC-2977-101
WC-37176*
WC-5853-102
WC-62035
WC-62034
WC-37278
WC-5502-01*
WC-522*
WC-43055
WC-906-04*
WC-904-04
WC-5350
WC-43801
WC-1438-101*
WC-5231*
COVER,TOP
COVER,TOP(OLDERUNITS)
KIT,DUMPVALVERIGHT
LABEL,CONTROLPANEL3BATCH
LABEL,CONTROLPANEL1BATCH
LABEL,CONTROLPANEL2BATCH
BREWCONEASSYCOMPLETE
SPRAYHEAD,AFS-AMBER
COVER,FRONTGEMSSTALL
COVER,FRONT(5/2010ANDEARLIER)
RELAY,SOLIDSTW/INTGRTDHTSNK
LABEL,BOTTOMWRAPGEMSS
FAUCET,HOTWATER
VALVE,INLET2GPM120V10W
ELBOW,3/8”FLx3/8”M.PIPE
KIT,VALVEBYPASS
FUSEHOLDERASSYW/5AFUSE
SWITCH,TOGGLE125V,80A
LEG,4”ADJUST3/8-16THRDITAL
WARMERDECK-NOHTGELMTS
LABEL,CAUTIONHOTSURFACE
WARMERELEMENT
KIT,VALVEREPAIR
KIT,VALVEREPAIR
FITTING,SPRAYHEADULTEM
KIT,UCM&LABELINSTRUCTIONS
COVER,TOPHEATINGTANKGENUSE
TANK,COMPLETEGEMSSW/ULTEM
TANK,COMPLETEGEMSSDVULTEM
KIT,LIQUIDLEVELPROBEGT
PROBEASSY,WTRLVL(OLDERUNITS)
THERMOSTAT,RESET
SHOCKGUARD,RESETTHERMOSTAT
HEATINGELEMENT,2000W220V
ELEMENT,HEATING1.6KW120V
TUBE,½”IDx1/8WSILICONE
SHOCKGUARD,HEATINGELEMENTS
SENSOR,TEMPHEATINGTANK
COMPOUND,SILICONE3/4OZTUBE
GEMSS
*Recommmendedpartstostock.
*Recommmendedpartstostock.
1
1A
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
26
27
28
29
30
31
32
19
20
21
22
33
34
23
24
25

7
ELECTRICALSCHEMATIC–GEMTS

8
ELECTRICALSCHEMATIC–GEMSS

9
1
1A
2
3
4
5
6
7
7A
8
9
10
11
12
13
14
15
WC-5622
WC-3307
WC-2102
WC-2005*
WC-2010C
WC-2025*
WC-2006*
WC-1800
WC-1841
WC-3705*
WC-1901A
WC-37102
WC-3503
WC- 114R
GEM-3
GEM-5
GEM-8
LID, SATELLITE PLASTIC GEM3
LID, SATELLITE STAINLESS (OLDER UNITS)
GAUGE GLASS ASSEMBLY 8”
WASHER, SHIELD CAP 1/8”
SHIELD, 8 INCH GAUGE GLASS
GAUGE GLASS, 8 INCH
WASHER, SHIELD BASE 3/16”
FAUCET, S’ NON LOCKING
FAUCET, ESP BLACK NON-LOCKING PLASTIC
KIT, FAUCET S’ SERIES
SHANK, FAUCET W/SHIELD BASE
KIT, WARMER ELEMENT 100W 120V
LEG, SCREW BUMPER 3/8”– 16 STD
SWITCH, ROCKER (RED) 120V NEON SPST 15A 250V
SATELLITE SERVER 1/2 GALLON
SATELLITE WARMER STAND 120V 100W 1A 1PH 2W+G
SATELLITE WARMER STAND, SHORT 120V 100W
Nº Part Nº Description
* Suggested parts to stock for servicing.
4
2
1
3
6
5
8
7
9
10
11
12
14
15
13
PARTS
DIAGRAMS
GEM-3, SATELLITE COFFEE SERVER
GEM-5, SATELLITE WARMER
GEM-8, SATELLITE WARMER SHORT

10
ECN 12835 . 12/28/10 @ 9.5
Printed in U.S.A. 12/10 . F-3373-S . rev F
WILBUR CURTIS CO., INC.
6913AccoSt.,Montebello,CA90640-5403USA
Phone:800/421-6150 Fax:323-837-2410
TechnicalSupportPhone:800/995-0417(M-F5:30A-4:00PPST) E-Mail:[email protected]
WebSite:www.wilburcurtis.com
Product Warranty Information
The Wilbur Curtis Company certies that its products are free from defects in material and workmanship under normal use. The following limited
warranties and conditions apply:
3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.
2 Years, Parts, from Original Date of Purchase on all other electrical components, ttings and tubing.
1 Year, Labor, from Original Date of Purchase on all electrical components, ttings and tubing.
Additionally, the Wilbur Curtis Company warrants its Grinding Burrs for Forty (40) months from date of purchase or 40,000 pounds of coffee,
whichever comes rst. Stainless Steel components are warranted for two (2) years from date of purchase against leaking or pitting and replace-
ment parts are warranted for ninety (90) days from date of purchase or for the remainder of the limited warranty period of the equipment in which
the component is installed.
All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-995-0417. Effective
date of this policy is April 1, 2003.
Additional conditions may apply. Go to www.wilburcurtis.com to view the full product warranty information.
CONDITIONS&EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc., assumes no responsibility for substitute replace-
ment parts installed on Curtis equipment that have not been purchased from the
Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met. The warranty
does not cover and is void under the following circumstances:
1) Improper operation of equipment: Theequipmentmustbeusedforitsdesignedandintendedpurposeandfunction.
2) Improper installation of equipment: Thisequipmentmustbeinstalledbyaprofessionaltechnicianandmustcomplywithalllocalelectrical,
mechanicalandplumbingcodes.
3) Improper voltage: Equipmentmustbeinstalledatthevoltagestatedontheserialplatesuppliedwiththisequipment.
4) Improper water supply: Thisincludes,butisnotlimitedto,excessiveorlowwaterpressure,andinadequateoructuatingwaterow
rate.
5) Adjustments and cleaning: Theresettingofsafetythermostatsandcircuitbreakers,programmingandtemperatureadjustmentsarethe
responsibilityoftheequipmentowner.Theownerisresponsibleforpropercleaningandregularmaintenanceofthisequipment.
6) Damaged in transit: Equipmentdamagedintransitistheresponsibilityofthefreightcompanyandaclaimshouldbemadewiththecar-
rier.
7) Abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturerisnotresponsibleforvariation
inequipmentoperationduetoexcessivelimeorlocalwaterconditions.Theequipmentmustbemaintainedaccordingtothemanufacturer’s
recommendations.
8) Replacement of items subject to normal use and wear: Thisshallinclude,butisnotlimitedto,lightbulbs,sheardisks,“0”rings,gaskets,
siliconetube,canisterassemblies,whipperchambersandplates,mixingbowls,agitationassembliesandwhipperpropellers.
9) Repairs and/or Replacements aresubjecttoourdecisionthattheworkmanshiporpartswerefaultyandthedefectsshowedupundernormal
use.Alllaborshallbeperformedduringregularworkinghours.Overtimechargesaretheresponsibilityoftheowner.Chargesincurredby
delays,waitingtime,oroperatingrestrictionsthathindertheservicetechnician’sabilitytoperformserviceistheresponsibilityoftheowner
oftheequipment.Thisincludesinstitutionalandcorrectionalfacilities.TheWilburCurtisCompanywillallowupto100miles,roundtrip,per
in-warrantyservicecall.
RETURN MERCHANDISE AUTHORIZATION: AllclaimsunderthiswarrantymustbesubmittedtotheWilburCurtisCompanyTechnical
SupportDepartmentpriortoperforminganyrepairworkorreturnofthisequipmenttothefactory.Allreturnedequipmentmustberepackaged
properlyintheoriginalcarton.Nounitswillbeacceptediftheyaredamagedintransitduetoimproperpackaging.NO UNITS OR PARTS WILL
BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). RMA NUMBER MUST BE MARKED ON THE CARTON
OR SHIPPING LABEL. All in-warranty service calls must be performed by an authorized service agent. Call the Wilbur Curtis Technical Sup-
port Department to nd an agent near you.
