IQ Lock-PGP Installation and User
Guide
D-309633
*D-309633*
2026-05-11
© 2026 Johnson Controls. All rights reserved.
29011430R001
D-309633 Rev. 00.8.2
IQ Lock-PGP
IQDLK-PGOK-SN / IQDLK-PGOK-MB / IQDLK-PGOK-ORB
Safety information
Safety information
Read the safety information before you install the equipment. This equipment must be installed only by a
skilled person. A skilled person is an installer with appropriate technical training. The installer must be aware
of potential hazards during installation and measures available to minimize risks to the installer and other
people.
Warnings
• Protect your user codes.
• Restrict access to your lock and routinely check your settings to ensure they are not altered without your
knowledge.
• To make sure you are not locked out of your premises, monitor the smart lock batteries level and
replace them when required.
• Ensure you have access to the physical keys.
• Always replace all batteries as a complete set, and avoid mixing different models or brands to maintain
optimal performance and prevent issues. Use brand-new batteries for replacement to ensure accurate
battery level reporting and proper lock functionality.
• Avoid installing or operating the device near strong magnetic field as it could affect the device
functionality.
• Practice safety during installation, wear appropriate PPE (Personal Protective Equipment), and wash
your hands if you have contact with the product during installation.
Cleaning the IQ Lock-PGP
To clean the IQ Lock-PGP, use a soft damp cloth.
WARNING: Do not use lacquer thinner, caustic soaps, abrasive cleaners, or polishes.
Introduction
Note: This guide covers the following certified models: IQDLK-PGOK-SN, IQDLK-PGOK-MB and QDLK-
PGOK-ORB. The generic reference IQ Lock-PGP used throughout this guide covers all these three
models unless stated differently.
The IQ Lock-PGP is a battery operated smart lock device that communicates with a compatible panel. The
system is composed of the IQ Lock-PGP hardware, and the panel. The panel monitors and reports the IQ
Lock-PGP status.
Access the most recent online version of the IQ Lock-PGP installation and user guide at the following link.
Accédez à la version en ligne la plus récente du guide d'installation et d'utilisation IQ Lock-PGP au lien
suivant.
Acceda a la versión en línea más reciente de la guía de usuario e instalación de IQ Lock-PGP en el siguiente
enlace: https://bit.ly/3mnWCmx
You can also scan the following QR code to access the most recent online version of the installation and user
guide.
Vous pouvez également scanner le code QR suivant pour accéder à la version en ligne la plus récente du
guide d'installation et d'utilisation.
También puede escanear el siguiente código QR para acceder a la versión en línea más reciente de la guía de
instalación y del usuario.
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IQ Lock-PGP kit details
Compatible panels
For panels that are compatible with the IQ Lock-PGP, access https://bit.ly/3mnWCmx.
IQ Lock-PGP kit details
Before you install the smart lock, ensure the kit contains the items shown in Figure 1.
Figure 1: Smart lock kit
Callout Component Quantity
A Exterior assembly 1
B Latch 1
C Mounting plate 1
D Latch screws: 21 mm wood screws 2
E Strike plate screws: 38 mm wood screws 4
F Strike plate 1
G Reinforcement plate 1
H Mounting plate screws for door thicknesses between 1 3/8 in. and 2 1/4 in.
(between 35 mm and 58 mm): 1/4-28 UNF x 65 mm
2
I Interior assembly 1
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Specifications
Callout Component Quantity
Interior assembly screws: M4 x 6 mm 3J
Screw cap 1
K Battery cover 1
L Drive-in collar 1
M Tool for reset and RF setup 1
N AA alkaline batteries 4
O Physical keys 2
Specifications
Wireless communication protocol PowerG and PowerG+, or Z-Wave Long Range
Power supply Four AA alkaline batteries
Operating voltage 4.6 V to 6.0 V
Battery life with six user code unlock events, and
ten unlocking and locking cycles, for each day
PowerG mode: Minimum 12 months
Z-Wave mode: Minimum 4 to 6 months
Operating temperature Exterior assembly: -31ºF to 150ºF (-35ºC to 66ºC)
Interior assembly: 32ºF to 140ºF (0ºC to 60ºC)
Operating humidity Exterior assembly: 100%, condensing
Interior assembly: 20% to 95%, non-condensing
Storage temperature 32°F to 120°F (0°C to 49°C)
Storage humidity 20% to 60%
IP rating Exterior assembly: IP54
Dimensions See Smart lock dimensions
Weight (without batteries) Exterior assembly: 1.3 lb (0.61 kg)
Interior assembly: 1.0 lb (0.47 kg)
Smart lock dimensions
The following image outlines the smart lock dimensions.
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Prerequisites
Figure 2: Smart lock dimensions
Prerequisites
Before you install the smart lock, ensure you meet requirements in Figure 3.
CAUTION: Do not over-screw when using electronic screwdriver or it may cause the worn-out of screw
threads and the installation cannot be completed correctly.
Figure 3: Prerequisite check list
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Installing the smart lock
Callout Prerequisite
A Door hole is 1 1/2 in. or 2 1/8 in. (38 mm or 54 mm)
B Door thickness is between 1 3/8 in. and 2 1/4 in. (35 mm to 58 mm)
C Door hole backset is 2 3/8 in. or 2 3/4 in. (60 mm or 70 mm)
D Latch hole is 1 in. (25.4 mm) diameter
Note: Make sure the door frame is aligned with the door, and there are no obstructions stuck in the
door frame.
Installing the smart lock
Figure 4 outlines how to install the smart lock components.
Note: To install the smart lock you need a Philips head screwdriver, a flat head screwdriver, and a
hammer.
Figure 4: Smart lock installation overview
Callout Component
A Exterior assembly
B Latch
C Mounting plate and rubber gasket
D Latch screws: 21 mm wood screws
E Strike plate screws: 38 mm wood screws
F Strike plate
G Optional reinforcement plate
H Mounting plate screws: 1/4-28 UNF x 65 mm
I Interior assembly
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Installing the smart lock
Callout Component
J Interior assembly screws (M4 x 6 mm), and screw cap
K Battery cover
Adjusting the latch
1. Hold the latch in front of the door hole, with the latch face flush against the door edge.
a. If the slotted hole is centered in the door hole, no adjustment is required.
b. If the slotted hole is not centered in the door hole, you need to make adjustments.
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Installing the smart lock
2. Rotate and pull the latch to extend the latch. Adjust so that the slotted hole is centered.
Choosing the latch faceplate
The smart lock latch has a rectangular faceplate in place as the default faceplate. A round drive-in collar is
included in the kit if it is required.
1. Check the door latch hole to establish if the round drive-in collar is required:
a. If the door latch hole is chiseled, no changes are required.
b. If the door latch hole is not chiseled, you need to install the round drive-in collar.
2. Remove the rectangular faceplate from the latch with a flat head screwdriver wedged between the
faceplate and the faceplate clip.
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Installing the smart lock
3. Remove the rectangular faceplate clip: rotate it counterclockwise and pull.
4. Attach the drive-in collar.
Mounting the latch
Before you begin:
Make sure the latch is an unlocked position and the torque blade hole is in the horizontal orientation.
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Installing the smart lock
1. Insert the latch into the latch hole: make sure to install the latch according to the UP mark on the
latch.
a. If you insert the latch in a chiseled hole, secure the latch with the latch screws D, using a Philips
head screwdriver.
b. If you insert the latch in a not chiseled hole, place a piece of cardboard or a cloth over the latch
before striking with a hammer.
2. Use a screwdriver to test if the deadbolt works smoothly.
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Installing the smart lock
Mounting the strike plate
Important: Ensure the hole in the door frame is drilled to a minimum of 1 in. (25 mm) deep.
1. Optional. Secure the reinforcement plate on the door frame, with the strike plate screws E.
2. Secure the strike plate on the door frame, with the strike plate screws E.
Installing the exterior assembly
Use the following steps to install the exterior assembly.
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Installing the smart lock
Before you begin:
• If the door hole measures 1 1/2 in. (38 mm), remove the fire cup.
• Make sure the latch is in the unlocked position.
1. Route the cable below the latch.
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Installing the smart lock
2. Insert the torque blade into the slotted hole on the latch.
3. Route the cable through the hole in the mounting plate.
4. Secure the mounting plate to the exterior assembly with the mounting plate screws H.
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Installing the smart lock
Note: Do not overtighten the screws.
Note: Keep the mounting plate parallel to door edge.
Installing the interior assembly
Use the following steps to install the interior assembly.
Important: Do not insert the batteries until the lock is completely installed. Do not let the interior
assembly hang while attached to the cable.
1. Remove the battery cover.
2. Connect the cable and ensure it is connected tightly.
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Installing the smart lock
If you want to remove the cable, press the top of the white connector and pull the cable out carefully.
3. Keep the thumb turn in the vertical position, and attack the interior assembly to the mounting plate.
4. Test the lock by rotating the thumb turn to make sure the bolt can extend and retract smoothly.
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Installing the smart lock
5. Secure the interior assembly to the mounting plate using the interior assembly screws J, and insert
the screw cup.
Setting left or right door orientation
Complete the following steps to ensure the lock functions correctly after you install it.
1. With the thumb turn in the vertical unlocked position, insert four AA batteries.
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Installing the smart lock
Important:
Always replace all batteries as a complete set, and avoid mixing different models or brands to
maintain optimal performance and prevent issues. Use brand-new batteries for replacement
to ensure accurate battery level reporting and proper lock functionality.
Note: Make sure to put the ribbon under the batteries: this helps to pull the batteries out
when required.
The latch bolt extends on its own lo learn the hanging orientation of the door.
2. If the latch bolt does not extend as part of auto-orientation, use the tool M to long press the RES
button, until you hear a beep.
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Smart lock overview
If the reset is successful, the latch bolt extends.
3. Replace the battery cover.
Smart lock overview
Figure 5 shows the smart lock overview.
Figure 5: Smart lock overview
Callout Description
A IQ logo key and LED
B Digit keys
C Keyhole
D Battery compartment cover
E Thumb turn unlock position
F RF protocol button (RF), under the battery compartment cover
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Smart lock overview
Callout Description
G Reset button (RES), under the battery compartment cover
H LED indicator
I Thumb turn lock position
J Thumb turn
The smart lock can operate in two modes.
• The stand-alone mode: in the stand-alone mode you can lock and unlock the smart lock locally only.
The smart lock operates the stand-alone mode when it is not enrolled to panels.
• The network mode: in the network mode you can lock and unlock the smart lock locally, and remotely,
using compatible panels, and supported cloud services. You need to enroll the smart lock on the panel
to operate the network mode.
Note: When network mode setup complete successfully, the smart lock disables the stand-alone
mode, and deletes all the stand-alone user codes.
For updated list of compatible panels, and supported cloud services, access https://bit.ly/3mnWCmx.
Note: When you power on the smart lock the first time, and when you reset the smart lock, it operates
in stand-alone mode.
For more information, see:
• Setting up stand-alone mode
• Setting up network mode
LEDs and buzzer behavior
The smart lock is equipped with LED and buzzer to indicate its status, and provide feedback on the
operations.
This guide uses the definitions of LED and buzzer behavior described in Table 1 and Table 2.
Table 1: LED behavior
Behavior Description
Very fast blink Blink of 0.1 seconds approx.
Fast blink Blink of 0.25 seconds
Blink Blink of 0.5 seconds
Long blink Blink of 2 seconds
Table 2: Buzzer behavior
Behavior Description
Very short beep Beep of 0.1 seconds approx.
Short beep Beep of 0.25 seconds
Beep Beep of 0.5 seconds
Long beep Beep of 2 seconds
Note: You can disable the buzzer through the Doorlock Volume PowerG option, or the Set the
volume to silent Z-wave option: for more information, see Configuring the PowerG options and
Configuring the Z-Wave options.
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Setting up stand-alone mode
Button operation
The smart lock is equipped with buttons to perform operations.
This guide uses the definitions of button operation described in Table 3.
Table 3: Button operation
Behavior Description
Short press Press the button for less than one second
Long press Press the button for more than five seconds
Setting up stand-alone mode
In the stand-alone mode you can lock and unlock the smart lock locally only. The smart lock operates the
stand-alone mode when it is not enrolled to panels.
Note: When you power on the smart lock the first time, and when you reset the smart lock, it operates
in stand-alone mode.
Setting up the stand-alone mode consist of the following operations:
• Changing master user code
• Adding user code
• Deleting user code
Changing master user code
Before you begin:
• Ensure the smart lock is not enrolled to a panel.
• Ensure the smart lock is unlocked.
The smart lock has one master user code that allows the following operations:
• Adding and deleting stand-alone user codes
• Unlocking the smart lock
The default master user code is 12345678.
Note: You must change the default master user code before you can perform any other operation.
The master user code must fit the following requisites:
• The master user code must have from four to ten digits
• The first four digits of master user code must be unique
• You cannot set 12345678 as master user code
To change the master user code from the standby status, complete the following steps.
Note: Unless otherwise stated, the following procedure adopts the below conventions to signal
success and fail of a step.
• Success: Two green fast blinks of the IQ logo LED. Two short beeps of the buzzer.
• Fail: Two red fast blinks of the IQ logo LED. Two short beeps of the buzzer.
1. Press the IQ logo key twice.
Fail causes: The smart lock is locked
Next step for fail: Unlock the smart lock and repeat the step
2. Enter the master user code, and then press the IQ logo key.
Fail causes: Invalid user code
Next step for fail: Enter a valid user code
3. Press key 1.
Fail causes: Invalid key
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Setting up stand-alone mode
Next step for fail: Press a valid key
4. Enter the new code, and then press the IQ logo key.
Fail causes: Invalid user code; Duplicate code; No code entry
Next step for fail: Returns to the standby status
5. Enter the new code again, and then press the IQ logo key.
Fail causes: Code mismatch; No code entry
Next step for fail: Enter the new code again
Adding user code
Before you begin:
• Ensure that you changed the default master user code: for more information, see Changing master user
code.
• Ensure the smart lock is not enrolled to a panel.
• Ensure the smart lock is unlocked.
You can add up to five stand-alone user codes that can be used in stand-alone mode only, in addition to the
master user code. The user codes allow the following operations:
• Unlocking the smart lock
The user codes must fit the following requisites:
• The user code must have from four to ten digits
• The first four digits of each user code must be unique
• You cannot set 12345678 as user code
Note: The smart lock deletes the stand-alone user codes when it is enrolled on an IQ panel.
To add the user code from the standby status, complete the following steps.
Note: Unless otherwise stated, the following procedure adopts the below conventions to signal
success and fail of a step.
• Success: Two green fast blinks of the IQ logo LED. Two short beeps of the buzzer.
• Fail: Two red fast blinks of the IQ logo LED. Two short beeps of the buzzer.
1. Press the IQ logo key twice.
Fail causes: The smart lock is locked
Next step for fail: Unlock the smart lock and repeat the step
2. Enter the master user code, and then press the IQ logo key.
Fail causes: Invalid user code
Next step for fail: Enter a valid master user code
3. Press key 2.
Fail causes: Invalid key
Next step for fail: Press a valid key
4. Enter the new code, and then press the IQ logo key.
Fail causes: Invalid user code; No available user code slots; Duplicate code; No code entry
Next step for fail: Returns to the standby status
5. Enter the new code again, and then press the IQ logo key.
Fail causes: Code mismatch; No code entry
Next step for fail: Enter the new code again
Deleting user code
Before you begin:
• Ensure the smart lock is not enrolled to a panel.
• Ensure the smart lock is unlocked.
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Setting up stand-alone mode
To delete the user code from the standby status, complete the following steps.
Note: Unless otherwise stated, the following procedure adopts the below conventions to signal
success and fail of a step.
• Success: Two green fast blinks of the IQ logo LED. Two short beeps of the buzzer.
• Fail: Two red fast blinks of the IQ logo LED. Two short beeps of the buzzer.
1. Press the IQ logo key twice.
Fail causes: The smart lock is locked
Next step for fail: Unlock the smart lock and repeat the step
2. Enter the master user code, and then press the IQ logo key.
Fail causes: Invalid user code
Next step for fail: Enter a valid user code
3. Press key 3.
Fail causes: Invalid key
Next step for fail: Press a valid key
4. Enter the new code, and then press the IQ logo key.
Fail causes: Invalid user code; No user codes; Incorrect user code; No code entry
Next step for fail: Returns to the standby status
5. Enter the new code again, and then press the IQ logo key.
Fail causes: Code mismatch; No code entry
Next step for fail: Enter the new code again
Fail causes
Example:
Table 4 shows the failures that can occur when setting user codes in standalone mode.
Table 4: Fail causes
Fail Description
Invalid user code • The user code must have from four to ten digits
• The first four digits of each user code must be
unique
• You cannot set 12345678 as user code, and
master user code
Duplicate code You entered a user code already in the smart lock
memory.
No code entry You entered no user code before pressing the
confirmation key.
Code mismatch The second user code entry does not match with the
first entry.
No available user code slots The smart lock memory is full. When the smart lock
is in stand-alone mode, it can memorize up to five
user codes, and one master user code.
No user codes No user codes in the smart lock memory.
Incorrect user code Entered user code does not exist in the smart lock
memory.
Invalid key You can press keys 1, 2, and 3 only:
• If you have not yet changed the default master
user code, you can press key 1 only
• If there are no user codes in the smart lock
memory, you can press keys 1 and 2 only
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Setting up network mode
Setting up network mode
In the network mode you can lock and unlock the smart lock locally, and remotely, using compatible panels,
and supported cloud services. You need to enroll the smart lock to a compatible panel to operate the network
mode.
For updated list of compatible panels, and supported cloud services, access https://bit.ly/3mnWCmx.
When network mode setup complete successfully, the smart lock disables the stand-alone mode, and deletes
all the stand-alone user codes.
If the smart lock disconnects from the panel, existing user codes remain functional, and the smart lock
continues to operate in network mode.
If you delete the smart lock from the panel without performing factory reset, existing user codes remain
functional.
To delete existing user codes, you must reset the smart lock to factory default settings. For more information,
see Resetting the factory default settings.
The smart lock supports the PowerG and Z-Wave RF protocols for network enrolling.
At default the PowerG RF protocol is set on the smart lock.
To check the smart lock RF protocol, see Checking RF protocol.
To set up the PowerG network mode, see Setting up PowerG network mode.
To set up the Z-Wave network mode, see Setting up Z-Wave network mode.
Checking RF protocol
PowerG is the default RF protocol.
Before you begin:
Ensure that you have enrolled the smart lock to the panel.
To check the set RF protocol, complete the following steps.
• Short press the RF button.
Note: Do not press the RF button for more than three second, otherwise you change the RF
protocol.
PowerG protocol: One green long blink of the LED indicator.
Z-Wave protocol: One red long blink of the LED indicator.
Stand-alone mode: One orange long blink of the LED indicator.
Fail: Two red fast blinks of the IQ logo LED. Two short beeps of the buzzer.
Next step for fail: Repeat the step.
For more information, see:
• Switching to Z-Wave protocol
• Switching to PowerG protocol
Setting up PowerG network mode
Setting up the PowerG network mode consists of the following main steps
1. Checking the current RF protocol: for more information, see Checking RF protocol.
2. If Z-Wave is the current RF protocol, switch to the PowerG RF protocol: for more information, see
Switching to PowerG protocol.
3. Enrolling the smart lock on the panel: form more information, see Enrolling IQ Lock-PGP with Auto
Learn Devices and Enrolling IQ Lock-PGP with Add PowerG.
4. Checking the PowerG signal strength: for more information, see and Checking the PowerG signal
strength of the device.
5. Configuring the PowerG options.
Switching to PowerG protocol
PowerG is the default RF protocol.
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Setting up network mode
If you switched to the Z-Wave protocol, to restore the PowerG protocol, complete the following steps.
Note: The smart lock is in stand-alone mode until you enroll it on a panel.
• Long press the RF button for three seconds or more.
Success: Two green fast blinks of the LED indicator. Two short beeps of the buzzer.
Fail: Two red fast blinks of the LED indicator. Two short beeps of the buzzer.
Next step for fail: Repeat the step.
For more information, see:
• Checking RF protocol
• Switching to Z-Wave protocol
Enrolling IQ Lock-PGP with Auto Learn Devices
Before you begin:
• Ensure the device is powered on.
• Ensure that you set the PowerG RF protocol on the smart lock: for more information, see Checking RF
protocol and Switching to PowerG protocol.
To enroll a PowerG device on the IQ panel using the Auto Learn Devices feature, complete the following
steps.
1. On the IQ panel menu, tap Settings > Advanced Settings, enter the installer or dealer code then tap
Installation > Devices > Automation Devices > Auto Learn Devices.
2. When the panel recognizes the device, tap OK on the pop-up window that appears. Set the device
details in the configuration pop-up window.
For more information, see Configuring the PowerG options.
3. Optional: Enter the PIN code on the product label for increased security during enrollment. The
device does not pair with the panel if you enter an incorrect PIN code.
4. Tap Pair.
The device enrolls successfully and the LED indicator displays the PowerG signal strength: for more
information, see PowerG local diagnostic test.
If the smart lock does not automatically enroll, press the RES button for less than one second. This starts the
auto-enroll process.
Enrolling IQ Lock-PGP with Add PowerG
Before you begin:
• Ensure power is not connected to the device: remove the device batteries.
• Ensure that you set the PowerG RF protocol on the smart lock: for more information, see Checking RF
protocol and Switching to PowerG protocol.
Use the Add PowerG feature to enroll the device on the IQ panel, by entering the device ID or scanning the
QR code on the device package.
To enroll a PowerG device on the IQ panel using the Add PowerG feature, complete the following steps.
1. On the IQ panel menu, tap Settings > Advanced Settings, enter the installer code then tap
Installation > Devices > Automation Devices > Add PowerG.
2. Enter the device id in the Sensor ID field, or tap Scan QR Code and scan the QR code on the device
package.
3. Set device details. For more information, see Configuring the PowerG options.
4. Optional: Enter the PIN code on the product label for increased security during enrollment. The
device does not pair with the panel if you enter an incorrect PIN code.
5. Tap Pair.
6. Power on the device: insert the device batteries.
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Setting up network mode
The device enrolls successfully and the LED indicator displays the PowerG signal strength: for more
information, see PowerG local diagnostic test.
PowerG local diagnostic test
After enrollment succeed the device automatically enters test mode.
In test mode the LED indicator shows the strength of the PowerG signal.
The following table displays the received signal strength indication.
Table 5: Signal strength indication
LED response Reception
Green LED blinks Strong
Yellow LED blinks Good
Red LED blinks Poor
No blinks No communication
To restart the test mode remove and reinsert the batteries.
Important: Reliable reception must be assured. Poor signal strength is not acceptable. If you receive
poor signal strength, move the panel, or install a repeater and re-test until the signal strength is
strong. Strong signal strength is required for the device to operate correctly. For detailed diagnostic
test instructions, refer to the relevant IQ panel installation guide.
Note: After installation, verify the product functionality in conjunction with the compatible panels.
To check the PowerG signal strength after the test mode ends, see Checking the PowerG signal strength of
the device.
Checking the PowerG signal strength of the device
To check the PowerG signal strength of a PowerG device on the IQ panel, complete the following steps.
1. Ensure that the device is powered on.
2. On the IQ panel menu, tap Settings > Advanced Settings, enter the installer code then tap System
Tests > PowerG Test > Run.
Important: Reliable reception must be assured. Poor signal strength is not acceptable. If you receive
poor signal strength, move the panel, or install a repeater and re-test until the signal strength is
strong. Strong signal strength is required for the device to operate correctly. For detailed diagnostic
test instructions, refer to the relevant IQ panel installation guide.
Deleting from PowerG network
To delete the smart lock from the panel PowerG network, complete the following steps.
1. Follow the delete procedure on the panel instructions.
If you delete the smart lock from the panel without performing factory reset, existing user codes
remain functional.
2. Reset the smart lock to factory settings: for more information, see Resetting the factory default
settings.
The smart lock deletes all user codes and sets the stand-alone mode: for more information, see
Setting up stand-alone mode.
Configuring the PowerG options
Table 6 shows the options that you can configure when enroll the device on the IQ panel.
To change the device option after you enrolled the device, on the IQ panel menu, tap Settings > Advanced
Settings > enter the installer code then tap Installation > Devices > Automation Devices > Edit Device >
tap the edit icon of the device to edit.
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Setting up network mode
Table 6: Configuration options
Option Description
Doorlock Volume Enables and disables the smart lock buzzer.
• On: The buzzer is enabled.
• Off: The buzzer is disabled.
Note: Low battery, keypad lock, and lock jam events override these set-
tings.
Optional settings: On (default), and Off.
Re-Lock Timer Sets the delay before the smart lock automatically re-locks after unlocking.
Optional settings: Disabled (default), 30 Seconds, 60 Seconds, 120 Seconds, and 180
Seconds.
Code to Lock Sets the lock operation:
• Disabled: to lock the smart lock you do not need to enter the user code.
• Enabled: to lock the smart lock you need to enter the user code.
Optional settings: Disabled (default), and Enabled.
Setting up Z-Wave network mode
Setting up the Z-Wave network mode consists of the following main steps
1. Checking the current RF protocol: for more information, see Checking RF protocol.
2. If PowerG is the current RF protocol, switch to the Z-Wave RF protocol: for more information, see
Switching to Z-Wave protocol.
3. Enrolling the smart lock on the panel: form more information, see Enrolling IQ Lock-PGP with Add
Device or Enrolling IQ Lock-PGP with Smart Start.
4. Checking the Z-Wave signal strength: for more information, see Z-Wave local diagnostic test and
Checking the Z-Wave signal strength of the device.
5. Configuring the Z-Wave options.
Switching to Z-Wave protocol
PowerG is the default RF protocol.
To switch to the Z-Wave protocol, complete the following steps.
Note: The smart lock is in stand-alone mode until you enroll it on a panel.
• Press the RF button three times in six seconds.
- Success: Two green fast blinks of the LED indicator. Two short beeps of the buzzer.
- Fail: Two red fast blinks of the LED indicator. Two short beeps of the buzzer.
Next step for fail: Repeat the step.
For more information, see:
• Checking RF protocol
• Switching to PowerG protocol
Enrolling IQ Lock-PGP with Add Device
Before you begin:
• Ensure the device is powered on.
• Ensure that you set the Z-Wave RF protocol on the smart lock: for more information, see Checking RF
protocol and Switching to Z-Wave protocol.
To enroll a Z-Wave device on the IQ panel using the Add Device feature, complete the following steps.
1. On the IQ panel menu, tap Settings > Advanced Settings, enter the installer code then tap
Installation > Devices > Automation Devices > Z-Wave Devices > Add Device > Include.
2. Short press the RES button when the message appears.
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Setting up network mode
3. Set the device details in the configuration pop-up window.
For more information, see Configuring the Z-Wave options.
4. Tap Add to save the information and complete the process.
The device enrolls successfully and the IQ panel returns to previous menu.
Enrolling IQ Lock-PGP with Smart Start
Before you begin:
• Ensure power is connected to the device.
• Ensure that you set the Z-Wave RF protocol on the smart lock: for more information, see Checking RF
protocol and Switching to Z-Wave protocol.
Use the Smart Start feature to enroll the device on the IQ panel, by entering the device DSK code or scanning
the QR code on the device package.
To enroll a Z-Wave device on the IQ panel using the Smart Start feature, complete the following steps.
1. On the IQ panel menu, tap Settings > Advanced Settings, enter the installer code then tap
Installation > Devices > Automation Devices > Z-Wave Devices > Smart Start > Include.
2. Scan the box or device’s QR code or manually enter the DSK code and tap Add DSK.
3. Set the device details in the configuration pop-up window.
For more information, see Configuring the Z-Wave options.
4. Tap Add to save the information and complete the process.
The device enrolls successfully and the IQ panel returns to previous menu.
Z-Wave local diagnostic test
After enrollment succeed the device automatically enters test mode.
In test mode the LED indicator shows the strength of the Z-Wave signal.
The following table displays the received signal strength indication.
Table 7: Signal strength indication
LED response Reception
Green LED blinks Strong
Yellow LED blinks Good
Red LED blinks Poor
No blinks No communication
To restart the test mode remove and reinsert the batteries.
Important: Reliable reception must be assured. Poor signal strength is not acceptable. If you receive
poor signal strength, move the panel, or install a repeater and re-test until the signal strength is
strong. Strong signal strength is required for the device to operate correctly. For detailed diagnostic
test instructions, refer to the relevant IQ panel installation guide.
Note: After installation, verify the product functionality in conjunction with the compatible panels.
To check the Z-Wave signal strength after the test mode ends, see Checking the Z-Wave signal strength of the
device.
Checking the Z-Wave signal strength of the device
To check the Z-Wave signal strength of a Z-Wave device on the IQ panel, complete the following steps.
1. Ensure that the device is powered on.
2. On the IQ panel menu, tap Settings > Advanced Settings, enter the installer code then tap System
Tests > Z-Wave Tests > Z_Wave Diagnostics.
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Setting up network mode
Important: Reliable reception must be assured. Poor signal strength is not acceptable. If you receive
poor signal strength, move the panel, or install a repeater and re-test until the signal strength is
strong. Strong signal strength is required for the device to operate correctly. For detailed diagnostic
test instructions, refer to the relevant IQ panel installation guide.
Deleting from Z-Wave network
To delete the smart lock from the panel Z-Wave network, complete the following steps.
1. Follow the delete procedure on the panel instructions, and short press the RES button.
Existing user codes remain functional, and the smart lock turns off both network mode and stand-
alone mode.
2. Reset the smart lock to factory settings: for more information, see Resetting the factory default
settings.
The smart lock deletes all user codes and sets the stand-alone mode: for more information, see
Setting up stand-alone mode.
Configuring the Z-Wave options
Table 8 and Table 9 show the options that you can configure when enroll the device on the IQ panel.
To change the device options after you enrolled the device, on the IQ panel menu, tap Settings > Advanced
Settings > enter the installer code then tap Z-Wave Device List > tap Info of the device that you want to edit.
Scroll down to Command_Class_Configuration_V4 or Command_Class_DoorLock_V4, and tap
Configuration/Capabilities, according with the option you want to edit.
Edit the options according with the information in the Description columns of Table 8 and Table 9.
Table 8: Command_Class_Configuration_V4 options
Option Description
Set the volume to
silent
Enables and disables the smart lock buzzer.
Note: Low battery, keypad lock, and lock jam events override this set up.
Parameter Number = 1
Size = 1
Configuration Value: 0 = disabled; 1 = enabled (default)
Code to Lock If disabled, to lock the smart lock you do not need to enter the user code. If enabled,
to lock the smart lock you need to enter the user code.
Parameter Number = 4
Size = 1
Configuration Value: 0 = disabled (default); 1 = enabled
Table 9: Command_Class_DoorLock_V4 options
Option Description
Auto-relock time Sets the delay before the smart lock automatically re-locks after unlocking.
Optional settings:
• 0 = disabled (default)
• 1 to 30 = 30 seconds
• 31 to 60 = 60 seconds
• 61 to 120 = 120 seconds
• 121 to 65535 = 180 seconds
Note: The other options in the Command_Class_DoorLock_V4 group do not apply.
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Smart lock operation
Smart lock operation
With the smart lock you can perform the following operations.
• Locking with the IQ logo key
• Locking and unlocking by user code
• Locking and unlocking by thumb turn
• Locking and unlocking with key
• Locking and unlocking remotely
Locking with the IQ logo key
Note: In network mode, this operation is only possible if the Code to Lock option is disabled. For
more information, see Configuring the PowerG options and Configuring the Z-Wave options.
To lock the smart lock using the IQ logo key, complete the following steps.
1. Press the IQ logo key for more than one second.
Lock success: One red blink of the IQ logo LED. One red long blink of the LED indicator. One beep of
the buzzer. The door locks.
Low battery: Three red fast blinks of the IQ logo LED. Three short beeps of the buzzer.
Note: The low battery indications follows after the lock and unlock success indications.
Important: To avoid being locked out of your own premises, replace the device batteries as
soon as possible: for more information, see Replacing batteries.
Lock jam: Ten long beeps of the buzzer.
Locking and unlocking by user code
You can lock and unlock the smart lock by entering a valid user code on the keypad.
When the smart lock is in stand-alone mode, you use the stand-alone user codes and master user code, to
unlock.
Note: When the smart lock is in stand-alone mode, you can lock it with the IQ logo key only: for more
information, see Locking with the IQ logo key.
When the smart lock is in network mode, you use the user codes of the users associated to the smart lock, to
lock and unlock it: for more information, refer to the related cloud service instructions.
Important: If you enter an incorrect user code ten times, the smart lock keypad disables for three
minutes. For more information, see Incorrect user code entry.
To lock and unlock the smart lock using the user code, complete the following steps.
1. Enter the user code.
Keypad lock: Three red fast blinks of the IQ logo LED. Three fast blinks of the digit keys. Three short
beeps of the buzzer.
Lock success: One red blink of the IQ logo LED. One red long blink of the LED indicator. One beep of
the buzzer. The door locks.
Unlock success: One green blink of the IQ logo LED. One green long blink of LED indicator. One
beep of the buzzer
Low battery: Three red fast blinks of the IQ logo LED. Three short beeps of the buzzer.
Note: The low battery indications follows after the lock and unlock success indications.
Lock jam: Ten long beeps of the buzzer.
Fail: Two red fast blinks of the IQ logo LED. One beep of the buzzer.
Fail causes: Entered an invalid user code.
Next step for fail: Repeat the step.
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Smart lock operation
Locking and unlocking by thumb turn
To lock and unlock the smart lock using the thumb turn, complete the following steps.
• To lock the smart lock, rotate the thumb turn horizontal, in the lock position.
• To unlock the smart lock, rotate the thumb turn vertical, in the unlock position.
Lock success: One red blink of the IQ logo LED. One red long blink of the LED indicator. One beep of
the buzzer. The door locks.
Unlock success: One green blink of the IQ logo LED. One green long blink of LED indicator. One beep of
the buzzer
Low battery: Three red fast blinks of the IQ logo LED. Three short beeps of the buzzer.
Note: The low battery indications follows after the lock and unlock success indications.
Important: To avoid being locked out of your own premises, replace the device batteries as soon
as possible: for more information, see Replacing batteries.
Locking and unlocking with key
To lock and unlock the smart lock using the key, complete the following steps.
1. Insert the key in the keyhole.
2. a. To lock the smart lock, rotate the key 180°, clockwise or anticlockwise, depending on the door’s
orientation. To extract the key, rotate it back in vertical position.
b. To unlock the smart lock, rotate the key 90°, clockwise or anticlockwise, depending on the door
orientation. To extract the key, rotate it back in vertical position.
Lock success: One red blink of the IQ logo LED. One red long blink of the LED indicator. One beep of
the buzzer. The door locks.
Unlock success: One green blink of the IQ logo LED. One green long blink of LED indicator. One
beep of the buzzer
Low battery: Three red fast blinks of the IQ logo LED. Three short beeps of the buzzer.
Note: The low battery indications follows after the lock and unlock success indications.
Important: To avoid being locked out of your own premises, replace the device batteries as
soon as possible: for more information, see Replacing batteries.
Locking and unlocking remotely
Note: You can lock and unlock the smart lock remotely when it is in network mode: for more
information, see Setting up network mode.
When the smart lock is in network mode, you can lock and unlock it remotely, using compatible panels, and
supported cloud services.
For updated list of compatible panels, and supported cloud services, access https://bit.ly/3mnWCmx.
To lock and unlock the smart lock remotely, refer to the instructions of used panel, and cloud services.
Smart lock notifications
When the smart lock is in network mode, it sends the following notifications to the panel, and cloud services:
• Locking and unlocking
• Lock jam
• Low battery
Low battery
The smart lock reports low battery to the panel when its battery level is less than 20%: the trouble icon
appears on the lock symbol on the IQ panel locks page. The IQ panel low battery alert clears when the battery
level is greater than 20%.
Important: To avoid being locked out of your own premises, replace the device batteries as soon as
possible: for more information, see Replacing batteries.
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Smart lock operation
Incorrect user code entry
When you enter an incorrect user code ten times, the smart lock keypad disables for three minutes. When
this happens, the smart lock sends a notification to the panel. To unlock the smart lock after you enter the
user code incorrectly, use one of the following methods.
• If you want to unlock the smart lock using its keypad, wait until the 3-minute lock period has expired.
• If you want to unlock the smart lock immediately, use the following alternate methods:
- Locking and unlocking with key
- Locking and unlocking remotely
Locking and unlocking with dead battery
If locking and unlocking fail due to dead battery, use the following alternate methods:
• If you are inside the premises, see Locking and unlocking by thumb turn
• If you are outside the premises, see Locking and unlocking with key
Important: To avoid being locked out of your own premises, replace the device batteries as soon as
possible: for more information, see Replacing batteries.
Replacing batteries
In the event of low battery trouble, to avoid being locked out of your own premises, replace the device
batteries as soon as possible.
Before you begin:
Make sure you have four AA alkaline batteries.
Important:
Always replace all batteries as a complete set, and avoid mixing different models or brands to
maintain optimal performance and prevent issues. Use brand-new batteries for replacement to ensure
accurate battery level reporting and proper lock functionality.
To replace the smart lock batteries, compete the following steps.
1. Slide up the battery cover.
2. Pull out the ribbon to remove the old batteries.
3. Insert the new batteries, observing the polarity indicated in the battery compartment.
Note: Make sure to put the ribbon under the batteries: this helps to remove the batteries out
when required.
4. Close the battery cover.
After battery replacement the smart lock resumes normal operation.
Resetting the factory default settings
To reset the smart lock to factory default settings, complete the following steps.
1. Remove the battery cover.
2. Long press the RES button with the tool M, until you hear a beep.
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Smart lock operation
If the reset is successful, the smart lock performs the following actions:
- extends the latch bolt
- sets stand-alone mode
- deletes all user codes
- sets the default 12345678 master user code
For more information, see Smart lock overview.
If you perform a factory default reset, you must delete the smart lock manually from the panel: for more
information, refer to the panel’s instructions.
Troubleshooting
Operation Trouble signal Trouble description Solution
Locking and unlocking
by user code
Lock jam: Ten long
beeps of the buzzer.
The lock is jammed • Using the thumb
turn,check that the
latch bolt extends
and retracts
smoothly
• Check that the door
closes correctly
Locking and unlocking
by user code
Keypad lock: Three
red fast blinks of the
IQ logo LED. Three fast
blinks of the digit keys.
Three short beeps of
the buzzer.
The keypad is locked
because you entered
an incorrect user code
ten times
• Wait three minutes
for the keypad to
unlock
• Use an alternate
method: for more
information,
see Smart lock
operation
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FCC and ISED Canada compliance statement
Operation Trouble signal Trouble description Solution
• Power up
• Locking and
unlocking
Low battery: Three
red fast blinks of the IQ
logo LED. Three short
beeps of the buzzer.
Note: The low
battery indica-
tions follows
after the lock
and unlock suc-
cess indications.
Battery level is less
than 20%
Replace the batteries:
for more information,
see Replacing batteries
FCC and ISED Canada compliance statement
FCC/ISED Canada certified models are: IQDLK-PGOK-SN, IQDLK-PGOK-MB and QDLK-PGOK-ORB.
This device complies with FCC Rules Part 15 and with ISED Canada license-exempt RSS standard(s).
Operation is subject to two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference that may
be received or that may cause undesired operation.
Le présent appareil est conforme aux CNR d'ISED Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
To comply with FCC Section 1.1310 for human exposure to radio frequency electromagnetic fields and ISED
Canada requirements, implement the following instruction:
A distance of at least 20 cm between the equipment and all persons should be maintained during the
operation of the equipment. The antenna of this device shall not be collocated with other antennas or
transmitters.
Le dispositif doit être placé à une distance d'au moins 20 cm à partir de toutes les personnes au cours de son
fonctionnement normal. Les antennes utilisées pour ce produit ne doivent pas être situés ou exploités conjointement
avec une autre antenne ou transmetteur.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe B est conforme a la norme NMB-003 du Canada.
WARNING: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
33IQ Lock-PGP Installation and User Guide
© 2026 Johnson Controls. All rights reserved.
© 2026 Johnson Controls. All rights reserved.
JOHNSON CONTROLS, TYCO and DSC are trademarks and/or registered trademarks. Unauthorized use is
strictly prohibited.
Limited Warranty and EULA
To view Warranty and EULA information, access the link https://bit.ly/3mnWCmx or scan the following QR
code:
Technical support
Intrusion Tech support: +1- 855-476-5797 #2 or 1-800-387-3630
Email: [email protected]
Limited Warranty and EULA
