Epson Projector Management
Operation Guide
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Contents
Introduction to Epson Projector Management.......................................................................................... 5
Epson Projector Management Features............................................................................................... 5
Setting Up the Software for the First Time ................................................................................................ 7
Installing the Software .......................................................................................................................... 7
System Requirements ..................................................................................................................... 7
Installing Epson Projector Management .......................................................................................... 8
Importing Settings From EasyMP Monitor ....................................................................................... 9
Selecting Projector Network Settings ................................................................................................... 9
Setting Up a Projector to Connect in Advanced Connection Mode (Wired) ..................................... 9
Setting Up a Projector to Connect in Advanced Connection Mode (Wireless)............................... 10
Monitoring and Controlling the Projectors ............................................................................................. 13
Registering Projectors for Monitoring ................................................................................................. 13
Searching for Projectors ................................................................................................................ 13
Creating a Projector Group............................................................................................................ 16
Projector Monitoring Views................................................................................................................. 18
Projector Status Display ..................................................................................................................... 21
Projector Control Options ................................................................................................................... 22
Using Additional Functions...................................................................................................................... 23
Scheduling Projector Events .............................................................................................................. 23
Making Security Settings.................................................................................................................... 25
Setting the Password..................................................................................................................... 25
Restricting the Use of the Application ............................................................................................ 26
Sending Email Notifications................................................................................................................ 26
Message Broadcasting....................................................................................................................... 28
Broadcasting a Message Immediately........................................................................................... 28
Broadcasting a Message at a Specific Date and Time................................................................... 30
Saving Projector Log Files ................................................................................................................. 34
Solving Problems ...................................................................................................................................... 36
Solving Network Connection Problems .............................................................................................. 36
Solutions When You Cannot Connect Projectors Using Advanced Connection Mode (Wired)...... 36
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Solutions When You Cannot Connect Projectors Using Advanced Connection Mode (Wireless) . 37
Solving Monitoring and Controlling Problems..................................................................................... 38
Solutions When You Cannot Monitor or Control the Projector ....................................................... 39
Solutions When Network Alert Emails are not Received ............................................................... 39
Solutions When You Cannot Broadcast a Message ...................................................................... 40
Screen Summary ....................................................................................................................................... 41
Epson Projector Management Main Screen....................................................................................... 41
Projector Status Icons ................................................................................................................... 42
Projector Properties Screen ............................................................................................................... 43
Projector Properties - Information.................................................................................................. 44
Projector Properties - Error History................................................................................................ 46
Projector Properties - Usage History ............................................................................................. 47
Projector Properties - Schedule..................................................................................................... 48
Projector Properties - Status Information....................................................................................... 50
Projector Properties - Service........................................................................................................ 51
Environment Setup Screen ................................................................................................................ 51
Environment Setup - General ........................................................................................................ 52
Environment Setup - Monitor ......................................................................................................... 53
Environment Setup - Display List................................................................................................... 54
Environment Setup - Mail .............................................................................................................. 55
Appendix .................................................................................................................................................... 57
Updating and Uninstalling the Software ............................................................................................. 57
Uninstalling Epson Projector Management (Windows 7)............................................................... 57
Uninstalling Epson Projector Management (Windows 8.x) ............................................................ 57
Limitations for Non-Epson Projectors................................................................................................. 58
Notices ............................................................................................................................................... 58
Copyright Notice............................................................................................................................ 59
About Notations............................................................................................................................. 59
General Notice............................................................................................................................... 59
Copyright Attribution...................................................................................................................... 60
5
Introduction to Epson Projector Management
See the information here to learn more about Epson Projector Management software.
Epson Projector Management Features
Epson Projector Management Features
Epson Projector Management allows you to check the status of multiple networked projectors and
perform various projector operations from your computer.
• Monitoring the status of projectors
You can visually check projector information such as power status, errors, and warnings so you are
alerted to projector abnormalities immediately. You can also select individual projectors or projector
groups to check detailed information such as the usage hours of the projector light source, the current
input source, and any current errors or warnings.
• Controlling the projectors
You can turn projectors on or off, or change input sources for individual projectors or projector groups.
You can schedule various projector events to occur automatically on the specified date and time.
• Sending email notification
You can set up the projector to send you an email alert over the network if there is a problem with the
projector.
• Message Broadcasting
You can distribute images or text messages to multiple projectors for simultaneous display on those
projectors.
• Monitoring and controlling non-Epson projectors using the PJLink protocol
You can monitor and control projectors that support the PJLink protocol.
Parent topic: Introduction to Epson Projector Management
Related references
Projector Monitoring Views
Limitations for Non-Epson Projectors
Related tasks
Scheduling Projector Events
Sending Email Notifications
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Setting Up the Software for the First Time
Follow these instructions before connecting a computer to the projector over a network.
Installing the Software
Selecting Projector Network Settings
Installing the Software
Check the system requirements necessary to run the software, and then install the software.
Note:
• If the language selected for the installation differs from the language of the operating system being
used, the screens may not display correctly.
System Requirements
Installing Epson Projector Management
Importing Settings From EasyMP Monitor
Parent topic: Setting Up the Software for the First Time
System Requirements
This application supports the following operating systems, and is compatible with computers that meet
the following system requirements.
Operating Systems Windows 7
• Ultimate (32- and 64-bit)
• Enterprise (32- and 64-bit)
• Professional (32- and 64-bit)
• Home Premium (32- and 64-bit)
• Home Basic (32-bit)
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Windows 8.1
• Windows 8.1 (32- and 64-bit)
• Windows 8.1 Pro (32- and 64-bit)
• Windows 8.1 Enterprise (32- and 64-bit)
Windows 10
• Windows 10 Home (32- and 64-bit)
• Windows 10 Pro (32- and 64-bit)
• Windows 10 Enterprise (32- and 64-bit)
CPU Intel Core i5 or faster
(Intel Core i7 or faster recommended)
Memory 2 GB or more
(8 GB or more recommended)
Hard Disk Space 1 GB or more
Display Resolution between 1280 × 800 (WXGA) and 1920 × 1200 (WUXGA)
16-bit color or greater (approximately 32,000 display colors)
Parent topic: Installing the Software
Installing Epson Projector Management
Download and install the Epson Projector Management on your computer.
Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your projector to download the
latest version of the Epson Projector Management.
Note:
• You need administrator authority to install the Epson Projector Management.
• You need to install Microsoft .NET Framework 4.5 before installing Epson Projector Management.
• While installing Epson Projector Management, you may need to install other required software such as
Microsoft SQL Server LocalDB 2014 Express. Follow the on-screen instructions to continue
installation.
1. Download the latest version of the Epson Projector Management.
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2. Double-click Epson Projector Management Ver.X.XX.exe to start the installer.
3. Follow the on-screen instructions.
Parent topic: Installing the Software
Importing Settings From EasyMP Monitor
You can transfer setting information from EasyMP Monitor (version 4.50 or later). Start Epson Projector
Management on the same computer and the settings are imported automatically the first time you start
the software. When finished, you see an message telling you that the settings are imported.
If you want to use the imported settings on another computer that is running Epson Projector
Management, you can save a configuration file on the original computer using the Save Configuration
File feature on the Environment setup screen. Then copy the resulting configuration file to the following
directory on the other computer.
C:\ProgramData\SEIKO EPSON CORPORATION\Epson Projector Management
Parent topic: Installing the Software
Related references
Environment Setup - General
Selecting Projector Network Settings
Follow these instructions to select a connection method between a computer and the projector, and then
set up the projector.
Connect the projector to your network using the Advanced connection mode.
Setting Up a Projector to Connect in Advanced Connection Mode (Wired)
Setting Up a Projector to Connect in Advanced Connection Mode (Wireless)
Parent topic: Setting Up the Software for the First Time
Setting Up a Projector to Connect in Advanced Connection Mode (Wired)
To connect a computer to the projector using a wired LAN, you need to select network settings on the
computer and the projector.
1. Connect the computer to the network.
Note: To set up a network connection, if necessary, see the documentation supplied with your
computer or network adapter.
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2. Connect a LAN cable to the projector.
3. Turn on the projector.
4. Press the Menu button on the remote control or the control panel, select the Network menu, and
select Network Configuration .
5. Select Wired LAN.
A screen like one of the following is displayed.
6. Set DHCP to Off and enter the projector's IP Address, Subnet Mask, and Gateway Address values
as necessary.
7. When you have finished making settings, select Setup Complete or Complete, and follow the on-
screen instructions to save your settings and exit the menus.
Parent topic: Selecting Projector Network Settings
Related references
Solutions When You Cannot Connect Projectors Using Advanced Connection Mode (Wired)
Setting Up a Projector to Connect in Advanced Connection Mode (Wireless)
To connect a computer to the projector over a wireless LAN, you need to select network settings on the
computer and the projector.
1. Contact your network administrator and write down the settings for the access point, such as the
SSID and security settings.
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2. Connect the computer to the network.
Note: To set up a network connection, if necessary, see the documentation supplied with your
computer or network adapter.
3. Install the wireless LAN unit in the projector, if necessary. See your projector User's Guide for
instructions.
4. Turn on the projector.
5. Press the Menu button on the remote control or the control panel, select the Network menu, and
then select Network Configuration .
6. Select Wireless LAN.
A screen like one of the following is displayed.
7. Turn on wireless LAN support.
Note: The necessary settings vary depending on your projector. See your projector User's Guide for
instructions.
8. Select Advanced for Connection Mode.
9. Select other options as necessary for your network. See your projector User's Guide for instructions.
10. Select security settings on the Security menu as necessary for your network. Check with your
network administrator for more information on making the correct settings.
11. When you have finished making settings, select Setup Complete or Complete, and follow the on-
screen instructions to save your settings and exit the menus.
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Monitoring and Controlling the Projectors
Follow these instructions to monitor and control the registered projectors.
Registering Projectors for Monitoring
Projector Monitoring Views
Projector Status Display
Projector Control Options
Registering Projectors for Monitoring
To monitor or control projectors, you must register the projectors to Epson Projector Management. Once
you registered, the projector status is automatically displayed when you start Epson Projector
Management.
If you need to register a large number of projectors, you can create projector groups so you can monitor
and control the projectors in small units. First create your projector groups and then register each
projector to a group.
You can register up to 2000 projectors and groups in total. To monitor a large number of projectors,
make sure your computer meets or exceeds the system requirements.
Searching for Projectors
Creating a Projector Group
Parent topic: Monitoring and Controlling the Projectors
Related references
System Requirements
Searching for Projectors
You can search for projectors on the same segment automatically, as well as searching for projectors by
specifying an IP addresses.
1. Start Epson Projector Management.
• Windows 7: Click Start, select Programs (or All Programs), EPSON Projector, and then click
Epson Projector Management Ver.X.XX.
• Windows 8.1: Navigate to the Apps screen and select Epson Projector Management Ver.X.XX.
• Windows 10: Select Start, select EPSON Projector, and then select Epson Projector
Management Ver.X.XX.
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Epson Projector Management starts.
2. Select Projector from the menu bar and select Projector Registration.
The Projector Registration screen appears.
3. Select a search mode.
• Select Automatic search to search for the projector on the same network.
• Select Manual search to search for the projector by specifying the IP address. Enter an IP
address.
• Select Range search to search for the projector by setting an IP address range. Enter an IP
address in Start IP Address and End IP Address.
Note: If you want to search non-Epson projectors that support PJLink Class2 automatically, select
Search for Projectors in PJLink.
4. Click Search.
You see a list of network projectors.
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5. Select the projector that you want to register.
6. Select the necessary settings for each projector.
1 Enter the name of the projector. This name is displayed in the Epson Projector Management
main screen. You can enter up to 64 characters.
2 Displays the name that has been registered to the projector.
3 Select the icon.
4 Select a group if you want to register the projector to a group. (You must first create a group to
add projectors to it.)
5 Displays the projector's IP address.
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6 Enter notes about the projector, such as its location, if necessary. Notes entered here are
displayed in Projector Properties. You can enter up to 60 characters.
7 If a password has been set for the projector, enter the password here. If you do not enter the
correct password, you cannot monitor or control the projector, even after registering the
projector. For more information about passwords, see your projector User's Guide.
7. Click Register.
To register additional projectors, repeat steps 5 to 7.
You see the registered projectors in the Epson Projector Management main screen.
Note:
• To change the projector information for a registered projector, double-click the projector in the Epson
Projector Management main screen, and then change the necessary information on the Projector
Properties screen.
• To remove a registered projector, right-click the projector in the Epson Projector Management main
screen, and then select Delete.
Parent topic: Registering Projectors for Monitoring
Related references
Projector Properties - Information
Creating a Projector Group
Registering projectors to a group allows you to monitor and control multiple projectors all at once. When
you select a parent group, you can also monitor and control all projectors included in multiple groups.
1. Select Projector from the menu bar and select Group Registration.
The Group Registration screen appears.
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2. Select the necessary settings.
1 Enter the name of the group. You can enter up to 64 characters.
2 Select the icon.
3 Select a parent group if you want to register a group to it. (You must create the parent group
before you can add groups to it.)
3. Click Register.
You see the registered group in the Epson Projector Management main screen.
4. Double-click the projector icon that you want to register to the group.
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5. Select the group to be registered, and then click OK.
To verify the projectors included in the group, select Grouping view.
Parent topic: Registering Projectors for Monitoring
Related references
Projector Monitoring Views
Projector Monitoring Views
You can select the type of monitoring window you want to view from the following windows.
• Detail list view
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You can check projector status as a list. To check the status of projectors in a specific group, select
the group in the Group List.
• Grouping view
You can check projector groups in a hierarchical diagram.
When you want to expand or collapse a group, double-click the group icon or a group name in the
Group List. When the projectors in the group are hidden, the group icon appears with a circle frame.
To move the position of the group icon, drag and drop the group icon.
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• Error list
You can check a list of only the projectors that are currently in an error or warning status. To check the
status of projectors in a specific group, select the group in the Group List. To view solution, move the
pointer over the error information.
Note:
• To change the displayed item or order in the Detail list view and Error list, change the Display List
setting on the Environment setup screen.
• To enable or disable monitoring, right-click the projector to select Monitoring enabled or Monitoring
disabled in the Epson Projector Management main screen.
• If you set Standby Mode to Communication On in the projector's menu, you can monitor projectors
even if the projector is in standby mode (when the power is off).
Parent topic: Monitoring and Controlling the Projectors
Related tasks
Creating a Projector Group
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Projector Status Display
You can check detailed projector status information on the Projector properties screen. To access the
Projector properties screen, double-click the projector in the Epson Projector Management main
screen.
You can check the following information in each tab.
• Information: Displays general projector information.
• Error History: Displays projector's error history.
• Usage History: Displays the projector usage history as a graph.
• Schedule: Displays the schedule set for the projector or projector's parent group.
• Status Information: Displays projector status information. Press to change the
displayed item.
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• Service: Displays technical service information. (Normally used only by Epson Support.)
Parent topic: Monitoring and Controlling the Projectors
Projector Control Options
You can control the selected projector by using the projector control button on the Epson Projector
Management main screen. When you select multiple projectors and select the projector control button,
you can control multiple projectors at one time.
You can perform the following operations.
• Refresh: Updates the projector information.
• Power: Turns the projector on or off.
• A/V Mute: Turns projector's A/V Mute or Shutter feature on or off.
• Source: Switches the projector's input source. (Available only for Epson projectors.)
Note: When you right-click the Epson projector in the Epson Projector Management main screen and
select Web control, you can select projector settings and control projection using a Web browser.
Parent topic: Monitoring and Controlling the Projectors
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Using Additional Functions
Follow the instructions here to use the additional functions available with Epson Projector Management.
Scheduling Projector Events
Making Security Settings
Sending Email Notifications
Message Broadcasting
Saving Projector Log Files
Scheduling Projector Events
You can schedule events to occur automatically on your projector, such as turning the projector on or off
or switching the input source. The projector performs the selected events on the specified date and time
in the schedule you set up. You must also start Epson Projector Management on your computer at the
scheduled time for the schedule events to occur.
1. Select Tool from the menu bar and select Schedule.
2. Select Schedule Settings.
3. Select the projectors or groups for which you want to schedule an event.
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4. Select Add.
5. Select the date and time for the scheduled event, then select the operation you want performed as
necessary.
Note: If you schedule an event that requires the projector to be turned on, the projector turns on
automatically, even if you do not specify a power-on event.
6. Select OK to complete setting.
The event schedule is saved.
Note:
• To edit the event schedule, select the event in the Schedule Settings screen and select Edit.
• To remove a scheduled event, select the event in the Schedule Settings screen and select Delete.
• To enable or disable the scheduled event without removing the scheduled event from the list, select
the event in the Schedule Settings screen and select Enable/Disable.
• To enable or disable all scheduled events, select Tool from the menu bar, select Schedule, and then
select Enable Schedule/Disable Schedule.
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Parent topic: Using Additional Functions
Related references
Projector Properties - Schedule
Making Security Settings
You can improve Epson Projector Management security by restricting access to the application and
preventing anyone from changing its settings.
Setting the Password
Restricting the Use of the Application
Parent topic: Using Additional Functions
Setting the Password
You can set a password that must be entered when the application is started or when the application
lock function is enabled.
1. Select Tool from the menu bar and select Environment setup.
2. Select the General tab.
3. Select Password.
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4. Do one of the following.
• Create a password for the first time: Leave the Old password field blank.
• Change an old password: Enter the existing password in the Old password field.
5. Enter a new password in the New password field. The password can be up to 16 alphanumeric
characters.
6. Enter the same password again in the New password (confirm) field.
7. Click OK.
The password is saved.
Parent topic: Making Security Settings
Restricting the Use of the Application
You can lock the application functions so that they cannot be accessed by a third party.
Note: When you set a password, you need to enter the password to release the application lock. Using a
password improves the application security.
Open the Tool menu, and then select Application lock.
The application is locked and no operations are available except for opening and closing the application
and disabling the application lock.
To unlock the application, open the Tool menu, and then select Application unlock. If no password has
been set, you can leave these fields blank and just click OK in the window to enter the password.
Parent topic: Making Security Settings
Sending Email Notifications
You can set up Epson Projector Management to send you an email alert over the network if there is a
problem with the projector. It can also send you a recovery notification email when the projector returns
to normal status.
Note:
• If a critical problem causes a projector to shut down, you may not receive an email alert.
• The type of problems included in the email notification vary depending on your projector.
1. Select Tool from the menu bar and select Environment setup.
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2. Select the Mail tab.
3. Select any necessary settings.
1 Select to enable email notifications and allow you to enter the necessary information.
2 Enter the SMTP server name or IP address for the projector's SMTP server.
3 Select a number for the SMTP server port number using 1 to 65535. Default is 25.
4 Select to enable TLS authentication.
5 Select to enable SMTP authentication.
6 Enter a user name for the SMTP authentication.
7 Enter a password for the SMTP authentication.
8 Enter the email address that you want to be identified as the sender. You can enter up to 512
alphanumeric characters.
4. Select Add, select the recipient's email addresses, and then select the type of email notifications you
want them to receive.
5. Select OK.
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The Environment setup screen appears. Repeat steps 4 to 5 to add recipient's email addresses.
You can register up to 10 email addresses.
6. Select OK to save your settings.
Parent topic: Using Additional Functions
Related references
Solutions When Network Alert Emails are not Received
Environment Setup - Mail
Message Broadcasting
You can distribute images or text messages to multiple projectors for simultaneous display on those
projectors. You can distribute the information immediately or at a specific date and time using the
schedule feature.
Note:
• Make sure the image file resolution is between 50 × 50 and 1920 × 1200 pixels.
• Make sure the text is 1024 characters or less.
Caution: You should not rely on the Message Broadcasting feature to send urgent messages in an
emergency. Instead, use other methods for emergency notices. Epson does not guarantee the speed,
reliability, or accuracy of messages sent using the feature, and Epson is not responsible for any loss,
damage, or injury arising from its use.
Broadcasting a Message Immediately
Broadcasting a Message at a Specific Date and Time
Parent topic: Using Additional Functions
Broadcasting a Message Immediately
You can distribute images or text messages to multiple projectors for simultaneous display on those
projectors immediately.
1. Select Tool from the menu bar and select Message Broadcasting.
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2. Select the projector or group that you want to receive the distributed message.
3. Select the type of information to distribute.
• Select File to distribute one JPEG file.
• Select Folder to distribute all JPEG files in the specified folder.
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• Select Text to distribute a text message.
4. Select the necessary settings.
• When you select File, select Browse to specify the file to be distributed.
• When you select Folder, select Browse to specify the folder that includes the files to be
distributed. Specify an Update interval setting from 1 to 30 minutes for automatically switching
display from one image to the next.
• When you select Text, enter the message in the text box and select any available style settings.
5. Select Start.
The images or text message you specified is projected by the selected projectors or groups.
Note: The projector immediately stops projection from other sources and switches to the distributed
content.
6. Select End to discontinue display of the distributed image or message.
Parent topic: Message Broadcasting
Broadcasting a Message at a Specific Date and Time
You can distribute images or text messages to multiple projectors for simultaneous display on those
projectors at a specific date and time.
1. Select Tool from the menu bar and select Schedule.
2. Select Schedule Settings.
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3. Select the projector or group that you want to receive the distributed message.
4. Select Add.
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5. Select the date and time for the message broadcast, then select Message Broadcasting from
Control.
6. Select Start, and then select Settings.
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7. Select the type of information to distribute.
• Select File to distribute one JPEG file.
• Select Folder to distribute all JPEG files in the specified folder.
• Select Text to distribute a text message.
8. Select the necessary settings.
• When you select File, select Browse to specify the file to be distributed.
• When you select Folder, select Browse to specify the folder that includes the files to be
distributed. Specify an Update interval setting from 1 to 30 minutes for automatically switching
display from one image to the next.
• When you select Text, enter the message in the text box and select any available style settings.
9. Select OK.
10. Repeat steps 3 to 5 to specify the date and time to finish message broadcasting.
11. Select End, and then select OK.
Note: If you do not specify the date and time for End, the projector projects distributed message
continuously.
12. Select Close to save the schedule and message settings.
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At the specified date and time, the images or text message you specified is projected by the selected
projectors or groups.
Parent topic: Message Broadcasting
Saving Projector Log Files
You can save selected information such as a projector's usage and error histories to a log file in a folder
of your choosing. (Available only for Epson projectors.) The log file is saved as a separate zip file.
Note:
• Epson Projector Management saves log information for the last three months by default. You can
change the log saving period from the Log Save Settings on the Monitor tab of the Environment
setup screen.
• The type of logs saved by the Epson Projector Management varies depending on your projector
models.
1. Select File from the menu bar and select Log Save Settings.
The Log Save Settings screen appears.
2. Select the target projector.
• Select All projectors to include all registered projectors.
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• Select Selected projectors to include only the selected projectors.
3. Select the type of information you want to save in a log file, and then select Save.
4. Specify the output folder and file name, and then select Save.
The zip file is created to the specified folder.
Parent topic: Using Additional Functions
36
Solving Problems
See the following sections to check for solutions to problems you may have using Epson Projector
Management.
Solving Network Connection Problems
Solving Monitoring and Controlling Problems
Solving Network Connection Problems
Try these solutions depending on your network environment.
Solutions When You Cannot Connect Projectors Using Advanced Connection Mode (Wired)
Solutions When You Cannot Connect Projectors Using Advanced Connection Mode (Wireless)
Parent topic: Solving Problems
Solutions When You Cannot Connect Projectors Using Advanced Connection Mode
(Wired)
When you cannot connect the computer and the projector using Advanced Connection Mode over a
wired network, try the following solutions. If you cannot resolve the problem, contact your network
administrator.
• Check the status of the external devices used for the network connection or the environment in which
the network devices and the projector are located.
• Connect the network cable securely.
Note:
• Use a commercially available 100BASE-TX or 10BASE-T LAN cable.
• To prevent malfunctions, use a category 5 or higher shielded LAN cable.
• Check the projector's network settings.
• Set DHCP to Off. When DHCP is set to On, it may take some time to enter LAN standby status if an
available DHCP server is not found.
• Set the IP address, the subnet mask, and the gateway address for the projector correctly.
• Close network settings on the projector, and then return to the LAN standby screen.
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• Check the computer's network settings.
• Enable LAN settings on your computer.
• Turn off the firewall. If you do not want to turn it off, register the firewall as an exception. Make the
necessary settings to open the ports. The ports used by this software are "56181" (TCP).
Parent topic: Solving Network Connection Problems
Related tasks
Setting Up a Projector to Connect in Advanced Connection Mode (Wired)
Solutions When You Cannot Connect Projectors Using Advanced Connection Mode
(Wireless)
When you cannot connect the computer and the projector using Advanced Connection Mode over a
wireless network, try the following solutions. If you cannot resolve the problem, contact your network
administrator.
• Check the status of the external devices used for the network connection or the environment in which
the network devices and the projector are located.
• Connect the specified wireless LAN unit to the projector securely. See your projector User's Guide
for more details.
• Check for any obstacles between the access point and the computer or projector, and change their
position to improve communication. Sometimes, indoor environments prevent the projector from
being found in a search.
• Make sure that the access point and the computer or projector are not too far apart. Move them
closer together and try to connect again.
• Check for interference from other equipment, such as a Bluetooth device or microwave. Move the
interfering device farther away or expand your wireless bandwidth.
• Set the radio strength for the network devices to the maximum.
• Set the IP address, the subnet mask, and the gateway address for the access point correctly.
• Make sure the wireless LAN system of the access point supports the projector's wireless LAN
system.
• Check the projector's network settings.
• Set the Connection Mode setting to Advanced.
• Set the computer, the access point, and the projector to the same SSID.
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• Set DHCP to Off. When DHCP is set to On, it may take some time to enter LAN standby status if an
available DHCP server is not found.
• Set the IP address, the subnet mask, and the gateway address for the projector correctly.
• Turn on a wireless LAN.
• Set the wireless LAN system to meet the standards supported by the access point.
• When you enable the security setting, set the same passphrase to the access point, the computer,
and the projector.
• Close network settings on the projector, and then return to the LAN standby screen.
• Check the computer's network settings.
• If the wireless LAN adapter is not installed on your computer, install a wireless LAN card on your
computer.
• Enable the wireless LAN setting or AirPort on your computer.
• Connect to the access point to which the projector is connected.
• Turn off the firewall. If you do not want to turn it off, register the firewall as an exception. Make the
necessary settings to open the ports. The ports used by this software are "56181" (TCP).
• Check the access point settings.
• Set connection permission at the access point to allow projectors to connect if any functions that
block connections, such as MAC Address restrictions and port restrictions, are set to the access
point.
Parent topic: Solving Network Connection Problems
Related tasks
Setting Up a Projector to Connect in Advanced Connection Mode (Wireless)
Solving Monitoring and Controlling Problems
Try these solutions depending on your situation.
Solutions When You Cannot Monitor or Control the Projector
Solutions When Network Alert Emails are not Received
Solutions When You Cannot Broadcast a Message
Parent topic: Solving Problems
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Solutions When You Cannot Monitor or Control the Projector
Try these solutions when you cannot monitor or control the projectors.
• Make sure the projector is turned on and connected to the network correctly.
• Set the Standby Mode setting to Communication On in the projector's menu so the network software
can monitor the projector in standby mode.
• Make sure the projector you want to monitor or control is registered to Epson Projector Management.
• Turn off the DHCP settings for your projector. If you turn on the DHCP settings, the projector's IP
address changes automatically and Epson Projector Management may not be able to search for the
registered projector.
• When you restore settings from the backup file, extract the zip file and copy the extracted files to the
following directory.
C:\ProgramData\SEIKO EPSON CORPORATION\Epson Projector Management
• If you need to reinstall the software but do not have a backup file, remove the file stored in the
following directory, and then reinstall the software:
C:\ProgramData\SEIKO EPSON CORPORATION\Epson Projector Management
Parent topic: Solving Monitoring and Controlling Problems
Related references
Environment Setup - General
Related topics
Monitoring and Controlling the Projectors
Solutions When Network Alert Emails are not Received
If you do not receive an email alerting you to problems with a projector over the network, try the following
solutions:
• Make sure the projector is turned on and connected to the network correctly. (If a critical problem
causes a projector to shut down, you may not receive an email alert.)
• Set the Standby Mode setting to Communication On in the projector's menu so the network software
can monitor the projector in standby mode.
• Make sure your electrical outlet or power source is functioning correctly.
• Select Test Email on the Mail tab of the Environment setup screen. If you do not receive the test
email, check all of the settings on the Mail tab for accuracy.
Parent topic: Solving Monitoring and Controlling Problems
40
Related references
Environment Setup - Mail
Solutions When You Cannot Broadcast a Message
If the message broadcasting feature does not work, try the following solutions:
• Make sure the projector is turned on and connected to the network correctly.
• Set the Standby Mode setting to Communication On in the projector's menu so the network software
can monitor the projector in standby mode.
• In your firewall settings, open the UDP port to allow Message Broadcasting to communicate through
the required port. See your firewall software documentation for instructions.
• When you press the Esc button on the projector's control panel or remote control to discontinue
message broadcasting, the message broadasting feature is disabled. To distribute messages again,
restart the projector.
Parent topic: Solving Monitoring and Controlling Problems
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Screen Summary
See these sections for more information about the Epson Projector Management screens.
Epson Projector Management Main Screen
Projector Properties Screen
Environment Setup Screen
Epson Projector Management Main Screen
When you start Epson Projector Management, the main screen appears.
1 File menu
• Log Save Settings: Selects the log file settings.
• Version information: Displays the application version
information.
• Exit: Closes the application.
Projector menu
• Projector Registration: Searches for and registers new
projectors.
• Group Registration: Creates new projector group.
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Edit menu
• Property: Displays the projector properties screen.
• Monitoring enabled/Monitoring disabled: Enables or disables
monitoring.
• Delete: Removes the selected projector from the list.
Tool menu
• Application lock/Application unlock: Enables or disables the
application lock feature.
• Environment setup: Displays the Environment setup screen.
• Schedule: Selects schedule settings.
• Message Broadcasting: Selects message broadcasting
settings.
2
Show/Hide
Expands or collapses the group list.
3 Group List Displays the items registered in the group in a hierarchical diagram.
4 Source Switches the projector's input source. (Available only for Epson
projectors.)
5 A/V Mute Turns the projector's A/V Mute or Shutter feature on or off.
6 Power Turns the projector power on or off.
7
Refresh
Updates the projector information.
8 Error list Displays the error list. You can check a list of only projectors that
are currently in an error or warning status.
9 Grouping view Displays the grouping view. You can check the projector group in a
hierarchical diagram.
10 Detail list view Displays detail list view. You can check the projector status as a list.
Projector Status Icons
Parent topic: Screen Summary
Related references
Environment Setup - Display List
Projector Status Icons
The icons in the Epson Projector Management main screen are described in the following table.
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The group is expanded.
The group is collapsed.
The projector is monitored or controlled using the PJLink protocol.
The group or projector is in normal status.
The group or projector is in warning status.
The group or projector is in error status.
The group or projector requires immediate attention.
Updating the group or projector information.
Monitoring is disabled for the group or projector.
The projector power is on.
The projector power is off.
The projector's A/V Mute or Shutter feature is turned on.
The projector is too hot.
The projector is overheated.
The projector's temperature level is normal.
Parent topic: Epson Projector Management Main Screen
Projector Properties Screen
When you select Projector Properties in the Edit menu, the projector properties screen appears.
44
Projector Properties - Information
Projector Properties - Error History
Projector Properties - Usage History
Projector Properties - Schedule
Projector Properties - Status Information
Projector Properties - Service
Parent topic: Screen Summary
Projector Properties - Information
When you select the Information tab on the projector properties screen, the following screen appears.
The information acquired from the projector varies depending on the projector model. If the software
cannot acquire information, it displays it as "---".
45
Display name Displays the name used in Epson Projector Management.
Projector name Displays the name that has been registered to the projector.
Icons Displays the icons registered for the projector or group. You can change
icons using the Select button.
Group name Displays the group name that the projector belongs to. You can change the
group using the Select button.
IP address Displays the projector's IP address.
Light source hours
used
Displays the number of hours the projector's light source has been used.
Source Displays the projector's current input source. When you select a non-Epson
projector, you can specify the number of the input source to switch sources.
Light Source Displays projector's light source.
Constant Brightness
Remains
Displays the remaining time that the projector can maintain the constant
brightness.
Temperature level Displays the projector's temperature in five levels.
Manufacturer Displays the projector's manufacturer.
Model Displays the projector's model name.
Description Displays notes about the projector.
Error information Displays the projector's error information. To view solution, move the pointer
over the error information.
Monitor
Password/PJLink
Password
If computer/projector authentication fails and you have set a password for the
projector, enter your password here to access the projector settings.
Parent topic: Projector Properties Screen
46
Projector Properties - Error History
When you select the Error History tab on the projector properties screen, the following screen appears.
You can check errors that occur while Epson Projector Management is running. To output the error
history as a csv file, select Save.
Parent topic: Projector Properties Screen
47
Projector Properties - Usage History
When you select the Usage History tab on the projector properties screen, the following screen
appears.
Previous Month
Displays a graph of the previous month.
Next Month
Displays a graph of the next month.
Save Outputs the currently displayed history as a csv file.
Other times Displays the number of hours the projector has been used without monitoring
by Epson Projector Management.
Parent topic: Projector Properties Screen
48
Projector Properties - Schedule
When you select the Schedule tab on the projector properties screen, the following screen appears.
Show/Hide
Displays or hides the calendar.
Calendar Today's date appears with a highlighted background and white text. A
scheduled date appears with a highlighted background and black text. Select
to move to the previous month or year and select to move to the next
month or year.
49
Schedule Displays the schedule list. The color of the row is described as follows.
• : Enabled schedule
• : Disabled schedule
• : Unselected schedule
Note: You can duplicate the schedule by right-clicking the schedule and
selecting Copy and Paste.
Enabled Enables the selected schedule.
Disabled Disables the selected schedule.
Add Creates a new schedule.
Edit Edits the selected schedule.
Delete Removes the selected schedule.
Parent topic: Projector Properties Screen
Related tasks
Scheduling Projector Events
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Projector Properties - Status Information
When you select the Status Information tab on the projector properties screen, the following screen
appears. The information acquired from the projector varies depending on the projector model. If the
software cannot acquire information, it displays it as "---".
Status
Information
Switches the displayed information from the following list.
• Status Information
• Source
• Network Wired
• Network Wireless
• Maintenance
• Version
51
Update
Updates status information.
Parent topic: Projector Properties Screen
Projector Properties - Service
When you select the Service tab on the projector properties screen, the following screen appears.
(Normally used only by Epson Support.)
Parent topic: Projector Properties Screen
Environment Setup Screen
When you select Environment setup in the Tool menu, the environment setup screen appears.
Environment Setup - General
52
Environment Setup - Monitor
Environment Setup - Display List
Environment Setup - Mail
Parent topic: Screen Summary
Environment Setup - General
When you select the General tab on the environment setup screen, the following screen appears.
Application lock Changes password for the application lock feature by selecting Password.
Register at startup Starts Epson Projector Management automatically when you start up the
computer.
Resident in the task
tray
Continues monitoring when you close or minimize the Epson Projector
Management window. The icons displayed on the task bar are described
below.
• : Normal operation.
• : Warning or error occurred.
53
Save Configuration
File
Creates a backup of the configuration file by selecting Save. When you
restore settings from the backup file, extract the zip file and copy the
extracted files to the following directory.
C:\ProgramData\SEIKO EPSON CORPORATION\Epson Projector
Management
Parent topic: Environment Setup Screen
Environment Setup - Monitor
When you select the Monitor tab on the environment setup screen, the following screen appears.
Update interval Specifies the update interval of the projector information from 1 to 99
minutes. When you monitor a large number of projectors, specify a longer
interval so that the update can finish during that time.
Temperature level
display group view
Displays the projector temperature level in the Grouping view.
Lamp schedule
notification
Specifies when you change the projector status to the light source notification
based on the number of hours the light source has been used.
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Log Save Settings Specifies the length of time for which to save the log of Projector Usage
History and Error History from 1 to 99 months.
Parent topic: Environment Setup Screen
Environment Setup - Display List
When you select the Display List tab on the environment setup screen, the following screen appears.
List Type Select the type of list for which you want to change the displayed items and
order: Detail list view or Error list.
55
List Item Select the items you want to display or remove from display, and arrange
their order. Displayable Items are available for adding to the Selected
Items and Order list.
• : Displays the item selected in Displayable Items.
• : Hides the item selected in Selected Items and Order.
• : Moves the item selected in Selected Items and Order to the previous
position.
• : Moves the item selected in Selected Items and Order to the next
position.
Parent topic: Environment Setup Screen
Related references
Projector Monitoring Views
Environment Setup - Mail
When you select the Mail tab on the environment setup screen, the following screen appears.
56
Use Email Notification
System
Select to send an email to the preset addresses when a projector status
changes.
SMTP Server Enter the SMTP server name or IP address for the projector's SMTP server.
Port Number Select a number for the SMTP server port number using 1 to 65535. Default
is 25.
Use TLS
Authentication
Select to enable TLS authentication.
Use SMTP
Authentication
Select to enable SMTP authentication.
User name Enter a user name for the SMTP authentication.
Password Enter a password for the SMTP authentication.
Sender mail address Enter the email address of the sender. You can enter up to 512 alphanumeric
characters.
Target Email Address Displays the recipient's email addresses.
Add Adds a new recipient's email address.
Edit Edits the selected recipient's email address.
Test Email Sends a test email to the selected recipient's email address.
Delete Removes the selected recipient's email address.
Parent topic: Environment Setup Screen
Related tasks
Sending Email Notifications
57
Appendix
See these sections to learn more about Epson Projector Management software.
Updating and Uninstalling the Software
Limitations for Non-Epson Projectors
Notices
Updating and Uninstalling the Software
Follow these instructions to uninstall Epson Projector Management.
Uninstalling Epson Projector Management (Windows 7)
Uninstalling Epson Projector Management (Windows 8.x)
Parent topic: Appendix
Uninstalling Epson Projector Management (Windows 7)
Follow the instructions below to uninstall the Epson Projector Management.
Note: You need administrator authority to uninstall the software.
1. Turn on your computer.
2. Make sure all running applications are closed.
3. Click Start, and then click Control Panel.
4. Click Uninstall a program from the Programs category.
5. Select Epson Projector Management, and then click Uninstall/Change.
6. Follow the on-screen instructions.
Parent topic: Updating and Uninstalling the Software
Uninstalling Epson Projector Management (Windows 8.x)
Follow the instructions below to uninstall the Epson Projector Management.
Note: You need administrator authority to uninstall the software.
1. Turn on your computer.
58
2. Make sure all running applications are closed.
3. Press the key on the keyboard to display all apps.
4. Right-click (press and hold) Epson Projector Management Ver.X.XX, and then select Uninstall.
5. Follow the on-screen instructions.
Parent topic: Updating and Uninstalling the Software
Limitations for Non-Epson Projectors
The following features are not available for non-Epson projectors.
• Automatic search (for PJLink Class1 projectors)
• Source button on the main screen
• Schedule
• Use Email Notification System
• Message Broadcasting
• Log Save Settings (except for Projector Info)
The following information cannot be acquired from non-Epson projectors.
• Light source hours used
• Constant Brightness Remains
• Temperature level
• Error History
• Usage History
• Status Information
• Service
Parent topic: Appendix
Notices
Check these sections for important notices about your software.
Copyright Notice
About Notations
General Notice
59
Copyright Attribution
Parent topic: Appendix
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with
respect to the use of the information contained herein. Neither is any liability assumed for damages
resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
The contents of this guide may be changed or updated without further notice.
Illustrations in this guide and the actual projector may differ.
Parent topic: Notices
About Notations
• Microsoft
®
Windows
®
7 operating system
• Microsoft
®
Windows
®
8.1 operating system
• Microsoft
®
Windows
®
10 operating system
In this guide, the operating systems above are referred to as "Windows 7", "Windows 8.1", and
"Windows 10". Furthermore, the collective term Windows may be used to refer to Windows 7, Windows
8.1, Windows 10, and multiple versions of Windows may be referred to as, for example, Windows 7/8.1,
with the Windows notation omitted.
Parent topic: Notices
General Notice
EPSON is a registered trademark, and EPSON Exceed Your Vision is a registered logomark of Seiko
Epson Corporation.
60
Microsoft, Windows, Windows logo, and SQL Server are trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Intel
®
is a registered trademark of the Intel Corporation in the U.S. and/or other countries.
Other product names used herein are also for identification purposes only and may be trademarks of
their respective owners. Epson disclaims any and all rights in those marks.
Software Copyright: This product uses free software as well as software to which this company holds the
rights.
© 2017 Epson America, Inc.
Parent topic: Notices
Copyright Attribution
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Parent topic: Notices
