3-Year Limited Warranty
ecobee warrants that for a period of three (3) years from the date of purchase by the consumer
(“Customer”), the ecobee Smart Si thermostat (the “Product”) shall be free of defects in
materials and workmanship under normal use and service. During the warranty period, ecobee
shall, at its option, repair or replace any defective Products, at no charge. Any replacement
and/or repaired device are warranted for the remainder of the original warranty or ninety (90)
days, whichever is longer.
If the product is defective, call Customer Service at 1-877-932-6233. ecobee will make the
determination whether a replacement product can be sent to you or whether the product should
be returned to the following address: ecobee Customer Service, 333 Adelaide Street West, 6th
Fl., Toronto, ON M5V 1R5, Canada. In the event of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly from ecobee, contact the third party
contractor from whom the Product was purchased to obtain an equivalent replacement product,
provided the contractor determines that the returned Product is defective and Customer is
otherwise eligible to receive a replacement product;
(b) contact ecobee directly for service assistance at 1-877-932-6233 and ecobee will make the
determination whether an advance equivalent replacement Product can be sent to Customer with
return shipping supplies (in which case a hold shall be put on Customer’s credit card for the
value of the replacement Product until ecobee has received the defective Product). Product
should be returned to the following address: ecobee Customer Service, 333 Adelaide Street
West, 6th Fl., Toronto, ON M5V 1R5, Canada. If the returned Product is found by ecobee to be
defective and Customer is otherwise eligible to receive a replacement product, no amount shall
be charged to Customer’s credit card; or
(c) ship the defective Product directly to ecobee, in which case Customer shall contact ecobee
directly at 1-877-932-6233, so ecobee can make the required shipping arrangements. Upon
receipt of the defective Product, ecobee will ship an equivalent replacement product to
Customer, provided the returned Product is found by ecobee to be defective and Customer is
otherwise eligible to receive a replacement product. This warranty does not cover removal or
reinstallation costs and shall not apply if the damages were found to be caused by something
other than defects in materials or workmanship, including without limitation, if the Product:
was operated/stored in abnormal use or maintenance conditions;
is repaired, modified or altered, unless ecobee expressly
authorizes such repair, modification or alteration in writing;
was subject to abuse, neglect, electrical fault, improper handling, accident or acts of nature; or
was installed improperly.
ecobee’s sole responsibility shall be to repair or replace the Product within the terms stated
above. ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND,
INCLUDING ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY
WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Some US states and Canadian provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
ecobee’s responsibility for malfunctions and deffects in materials and workmanship is limited to
repair and replacement as set forth in this warranty statement. All express and implied warranties
for the product, including but not limited to any implied warranties and conditions of
merchantability and fitness for a particular purpose, are limited to the three-year duration of this
limited warranty. No warranties, whether express or implied, will apply after the limited
warranty period has expired. Some US states and Canadian provinces do not allow limitations on
how long an implied warranty lasts, so this limitation may not apply.
ecobee neither assumes responsibility for nor authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to assume for it any other warranty or liability
concerning this product.
This warranty gives you specific rights, and you may also have other rights which vary from
jurisdiction to jurisdiction. If you have any questions regarding this warranty, please write
ecobee Customer Service, 333 Adelaide Street West, 6th Floor, Toronto, Ontario M5V 1R5,
Canada.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.
