Air conditioner
User manual
AC***HE6DKG, 360 Cassette
• Thank you for purchasing this Samsung air conditioner.
• Before operating this unit, please read this manual carefully and retain it for future reference.
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Contents
Safety Information 3
Safety Information 3
At a Glance 8
Indoor Unit Overview 8
Power Smart Features 9
Operation Features 9
Operating temperature and humidity 9
Cleaning and Maintenance 10
Cleaning and Maintaining 10
Cleaning the indoor unit exterior • Cleaning the outdoor unit heat exchanger 10
Disassembling the air filter • Cleaning the air filter 11
Reassembling the air filter 12
Resetting the filter-cleaning reminder 13
Periodical maintenance 14
Troubleshooting 15
DEMAND RESPONSE MODE (DRM 1, 2, 3) 19
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste
at the end of their working life. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from other types of waste and recycle them
responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take these items for environmentally safe
recycling.
Business users should contact their supplier and check the terms and conditions of the purchase
contract. This product and its electronic accessories should not be mixed with other commercial wastes
for disposal.
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Safety Information
Before using your new air conditioner, please read this manual thoroughly to ensure that you know how to safely
and efficiently operate the extensive features and functions of your new appliance.
Because the following operating instructions cover various models, the characteristics of your air conditioner
may differ slightly from those described in this manual. If you have any questions, call your nearest contact
centre or find help and information online at www.samsung.com.
WARNING
Hazards or unsafe practices that may result in severe personal injury or death.
CAUTION
Hazards or unsafe practices that may result in minor personal injury or property damage.
NOTE
Supplementary information that may be useful
Symbol Meaning
WARNING: Low burning velocity material
(This appliance is filled with R-32.)
Refer to operating manual
Read operating manual
Read installation and service manual
Safety Information
Safety Information
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Safety Information
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Safety Information
FOR INSTALLATION
WARNING
The installation of this appliance must be performed by a qualified technician or service company.
• Failing to do so may result in electric shock, fire, explosion, problems with the product, or injury.
This product is equipped with a safety device that operates on electricity.
• To ensure normal operation of the safety device, power must be supplied to the product at all times
after installation, except when repairing it.
This product is equipped with a refrigerant leak sensor for the purpose of safety.
• To ensure normal operation of the refrigerant leak sensor, power must be supplied to the product at
all times after installation, except when repairing it.
CAUTION
The product shall be stored in a room with no ignition sources (e.g. open flames, gas appliance, electric
heater, etc.).
• Note that the refrigerant has no odour.
FOR POWER SUPPLY
WARNING
When the circuit breaker is damaged, contact your nearest service centre.
CAUTION
When during a thunder/lightning storm, cut the power at the circuit breaker.
• Failing to do so may result in electric shock or fire.
FOR USING
WARNING
If the appliance is flooded, please contact your nearest service centre.
• Failing to do so may result in electric shock or fire.
If the appliance generates a strange noise, a burning smell or smoke, cut-off the power supply
immediately and contact the nearest service centre.
• Failing to do so may result in electric shock or fire.
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Safety Information
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching
the power line. Do not touch the appliance or power line.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
To reinstall the air conditioner, please contact your nearest service centre.
• Failing to do so may result in problems with the product, water leakage, electric shock, or fire.
• A delivery service for the product is not provided. If you reinstall the product in another location,
additional construction expenses and an installation fee will be charged.
• Especially, when you wish to install the product in an unusual location such as in an industrial area or
near the seaside where it is exposed to salt in the air, please contact your nearest service centre.
Do not touch the circuit breaker with wet hands.
• This may result in electric shock.
Do not turn the air conditioner off with the circuit breaker while it is operating.
• Turning the air conditioner off and then on again with the circuit breaker may cause a spark and
result in electric shock or fire.
Do not touch the front panel with your hands or fingers during the heating operation.
• This may result in electric shock or burns.
Do not insert your fingers or foreign substances into the air inlet/outlet of the air conditioner.
• Take special care that children do not injure themselves by inserting their fingers into the product.
Do not strike or pull the air conditioner with excessive force.
• This may result in fire, injury, or problems with the product.
Do not place an object near the outdoor unit that allows children to climb onto the machine.
• This may result in children seriously injuring themselves.
Do not use this air conditioner for long periods of time in badly ventilated locations or near infirm
people.
• Since this may be dangerous due to a lack of oxygen, open a window at least once an hour.
If any foreign substance such as water has entered the appliance, cut-off the power supply and contact
the nearest service centre.
• Failing to do so may result in electric shock or fire.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use any fuse (such as copper, steel wire, etc.)other than the standard fuse.
• Failing to do so may result in electric shock, fire, problems with the product, or injury.
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Safety Information
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Safety Information
CAUTION
Do not place objects or devices under the indoor unit.
• Water dripping from the indoor unit may result in fire or property damage.
Check that the installation frame of the outdoor unit is not broken at least once a year.
• Failing to do so may result in injury, death or property damage.
Max current is measured according to IEC standard for safety and current is measured according to ISO
standard for energy efficiency.
When the air conditioner does not operate properly for cooling or heating, there is a possibility of
refrigerant leakage. If any leakage, stop operation, ventilate the room, and consult your dealer to
recharge the refrigerant.
The refrigerant is not harmful. However, if it comes in contact with fire, it may generate harmful gases
and there is a risk of fire.
Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the product, or injury.
Do not operate the appliance with wet hands.
• This may result in electric shock.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, it may also result in electric shock, fire or problems with the
product.
Do not drink the water from the air conditioner.
• The water may be harmful to humans.
Do not apply a strong impact to the remote controller and do not disassemble the remote controller.
Do not touch the pipes connected with the product.
• This may result in burns or injury.
Do not use this air conditioner to preserve precision equipment, food, animals, plants or cosmetics, or for any
other unusual purposes.
• This may result in property damage.
Avoid directly exposing humans, animals or plants to the air flow from the air conditioner for long
periods of time.
• This may result in harm to humans, animals or plants.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance.
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Safety Information
FOR CLEANING
WARNING
Do not clean the appliance by spraying water directly onto it. Do not use benzene, thinner, alcohol or
acetone to clean the appliance.
• This may result in discoloration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, cut-off the power supply and wait until the fan stops.
• Failing to do so may result in electric shock or fire.
CAUTION
Take care when cleaning the surface of the heat exchanger of the outdoor unit since it has sharp edges.
• To avoid cutting your fingers, wear thick cotton gloves when cleaning it.
• This should be done by a qualified technician please contact your installer or service centre.
Do not clean the inside of the air conditioner by yourself.
• For cleaning inside the appliance, contact your nearest service centre.
• When cleaning the internal filter, refer to the descriptions in the ‘Cleaning and Maintaining’ section.
• Failure to do may result in damage, electric shock or fire.
• Make sure to prevent any injury from sharp edges of the surface when handling the heat exchanger.
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At a Glance
02
03
01
04
Square panel Circular panel
Indoor Unit Overview
At a Glance
01 Display
Operation status Indication on the display
Power on Ice blue (blinking)
In operation Ice blue
Stopped Off
Timed on/off
function
Blue
Requires filter
cleaning
Yellow green
Defrost function
Ice blue (blinking once every
10 seconds)
Wide
Mid
Spot
Swing
02 Remote control sensor (behind the front grille)
03 Air outlet
04 Front grille /
Air filter (behind the front grille)
NOTE
• For information on how to operate the product, see
the user manual for the remote control.
• The actual appearances of the indoor units and
their displays may differ slightly from the images
depicted above.
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Power Smart Features
Operating temperature and humidity
Mode
Outdoor temperature
Indoor temperature Indoor humidity
Cool mode -15 °C to 50 °C 18 °C to 32 °C 80% or less
Heat mode -20 °C to 24 °C 30 °C or less -
Dry mode -15 °C to 50 °C 18 °C to 32 °C 80% or less
CAUTION
• If you use the air conditioner at a relative humidity above 80%, it may cause a formation of condensation
and a leakage of water on the floor.
• The rated heating capacity is based on an outdoor temperature of 7 °C. If the outdoor temperature goes
down below 0 °C, heating efficiencies may decrease depending on the temperature conditions.
• If the indoor unit is out of the operating temperature and humidity range, the safery device may operate
and the air conditioner may stops.
Power Smart Features
Operation Features
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Cleaning and Maintaining
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Cleaning and Maintenance
Cleaning the indoor unit exterior
Wipe the surface of the unit with a slightly wet or dry cloth when needed. Wipe off dirt from odd-shaped areas
by using a soft brush.
CAUTION
• Do not use alkaline detergent, sulphuric acid, hydrochloric acid, or organic solvents (such as thinner,
kerosene, and acetone) to clean the surfaces.
• Do not put any stickers on it as this can damage the surface of the indoor unit.
Cleaning the outdoor unit heat exchanger
Spray water to clean the dust.
NOTE
• When you clean and inspect the heat exchanger on
the outdoor unit, contact the local service center for
help.
CAUTION
• Make sure to prevent any injury from sharp edges
of the surface when handling the heat exchanger.
Cleaning and Maintaining
Cleaning and Maintenance
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Cleaning and Maintenance
Disassembling the air filter
CAUTION
• For cleaning and maintenance, be sure to turn off the circuit breaker.
NOTE
• When the next filter-cleaning time arrives (after 1000 hours of operation), the indoor unit display appears in
yellow green.
Cleaning the air filter
NOTE
• Clean the air filter once every two weeks.
• Spray water or use a vacuum cleaner to remove dust.
• After removing dust, dry the air filter completely.
– Avoid direct sunlight. Failure to do so may deform the air filter.
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Cleaning and Maintaining
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Cleaning and Maintenance
Reassembling the air filter
After cleaning and reassembling the air filter, reset the filter-cleaning reminder as follows:
NOTE
• If you try to assemble the air filter upside down, it will not be assembled because it cannot be clamped by the
internal structure.
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Cleaning and Maintenance
Resetting the filter-cleaning reminder
• Indoor unit with the wired remote control:
a Press the
button to display the Option menu.
b Press the
button to select Filter Reset and press the button.
c Press the
button to select Indoor and press the button to display Filter using time.
d Press the
button to reset the air filter.
• Indoor unit with the wireless remote control:
In
operation
▶ ▶
▶
Select
Settings.
▶
▶ ▶
Select
Filter reset.
▶
CAUTION
• The filter reset indicator blinks when the air filter
should be cleaned.
• Although the filter cleaning indicator( Yellow green
light ) does not light, be sure to set the "Filter
Reset" after cleaning the air filter.
• If the angle of the airflow blade is changed
by opening the front grille for installation or
maintenance of the indoor unit, be sure to turn off
and then on the auxiliary switch before operating
the indoor unit again. If not, the angle of the air flow
blade may be changed, and the blades may not be
closed after turning off the indoor unit.
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Cleaning and Maintaining
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Cleaning and Maintenance
Periodical maintenance
Unit Maintenance item Interval
Requires qualified
technicians
Indoor unit
Clean the air filter.
At least once a month
Clean the condensate drain pan. Once a year Required
Clean up the heat exchange. Once a year Required
Clean the condensate drain pipe. Once every 4 months Required
Outdoor unit
Clean the heat exchanger on the
outside of the unit.
Once every 4 months Required
Clean the heat exchanger on the inside
of the unit.
Once a year Required
Clean the electric components with
jets of air.
Once a year Required
Verify that all the electric components
are firmly tightened.
Once a year Required
Clean the fan. Once a year Required
Verify that the fan assemblies are
firmly tightened.
Once a year Required
Clean the condensate drain pan. Once a year Required
NOTE
• The checks and maintenance operations described above are essential to guarantee the efficiency of the
air conditioner. The frequency of these operations may vary depending on the characteristics of the area,
the amount of dust, etc.
1 The above mentioned operations should be performed more frequently if the area of installation is very
dusty.
2 These operations must always be performed by qualified personnel. For more detailed information, refer to
the Installation Manual.
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Cleaning and Maintenance
Troubleshooting
Refer to the following chart if the air conditioner operates abnormally. This may save time and unnecessary
expense.
Problem Solution
The air conditioner does
not operate immediately
after it has been
restarted.
• Because of the protective mechanism, the appliance does not start
operating immediately to keep the unit from overloading. The air
conditioner will start in 3 minutes.
The air conditioner does
not operate at all.
• Check whether the power is turned on, and then operate the air conditioner
again.
• Check whether the auxiliary power switch (MCCB, ELB) is turned on.
• If the auxiliary power switch (MCCB, ELB) is turned off, the air conditioner
does not work although you press the
(Power) button.
• When you clean the air conditioner or do not use it for an extended time,
turn off the auxiliary power switch (MCCB, ELB).
• After the air conditioner is not used for an extended period, be sure to
turn on the auxiliary power switch (MCCB, ELB) 6 hours before starting
operation.
NOTE
• The auxiliary power switch (MCCB, ELB) is sold separately.
• Make sure that auxiliary power switch (MCCB, ELB) is installed in the
distribution box inside the building.
• If the air conditioner is turned off by the Timed off function, turn on the air
conditioner again by pressing the
(Power) button.
The temperature does
not change.
• Check whether the Fan mode is running. In the Fan mode, the air conditioner
controls the set temperature automatically, and you cannot change the set
temperature.
Warm air does not come
out of the air conditioner.
• Check whether the outdoor unit is designed for cooling only. In this case,
warm air does not come out although you select the Heat mode.
• Check whether the remote control is designed only for cooling only. Use a
remote control that supports both cooling and heating.
The fan speed does not
change.
• Check whether the Dry mode is running. In these modes, the air conditioner
controls the fan speed automatically, and you cannot change the fan speed.
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Cleaning and Maintaining
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Cleaning and Maintenance
Problem Solution
The wireless remote
control does not operate.
• Ensure the remote control is charged.
• Make sure that nothing is blocking the remote control sensor.
• Check whether any strong lighting sources are near the air conditioner.
Strong light which comes from fluorescent bulbs or neon signs may
interfere with the remote control.
The wired remote
control does not operate.
• Check whether the
indicator is displayed at the bottom right of the
remote control display. In this case, turn off both the air conditioner and the
auxiliary power switch, and then contact a service center.
The air conditioner is
not turned on or off
immediately with the
wired remote control.
• Check whether the wired remote control is set for group control. In this case,
the air conditioners connected to the wired remote control are turned on or
off sequentially. This operation takes up to 32 seconds.
The Timed on/off
function does not
operate.
• Check whether you pressed the
(SET) button on the remote
control after setting the on/off time. Set the on/off time.
The indoor unit display
blinks continuously.
• Turn on the air conditioner again by pressing the
(Power) button.
• Turn off and then turn on the auxiliary power switch, and then turn on the
conditioner.
• If the indoor unit display is still blinking, contact a service center.
I want to get cooler air.
• Operate the air conditioner with an electric fan to save energy and enhance
the cooling efficiency.
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Cleaning and Maintenance
Problem Solution
The air is not cool or
warm enough.
• In the Cool mode, cool air does not come out if the set temperature is higher
than the current temperature.
– Remote control: Press the Temperature button on the remote control.
Then rotate the Wheel until the set temperature (minimum: 18 ℃) is set
to lower than the current temperature.
• In the Heat mode, warm air does not come out if the set temperature is
lower than the current temperature.
– Remote control: Press the Temperature button repeatedly until the
set temperature (maximum: 30 ℃) is set to higher than the current
temperature.
• Both cooling and heating do not operate in the Fan mode. Select the Cool,
Heat, Auto, or Dry mode.
• Check whether the air filter is blocked with dirt. A dusty filter may decrease
the cooling and heating efficiencies. Clean the air filter frequently.
• If a cover is on the outdoor unit or any obstacle is present near the outdoor
unit, remove them.
• Install the outdoor unit in a well-ventilated place. Avoiding places exposed
to direct sunlight or close to a heating appliance.
• Place a sunscreen over the outdoor unit to protect it from direct sunlight.
• If the indoor unit is installed in a place exposed to direct sunlight, pull the
curtains on the windows.
• Close the windows and doors to maximize the cooling and heating
efficiencies.
• If the Cool mode is stopped and then started immediately, cool air comes
out after about 3 minutes to protect the compressor of the outdoor unit.
• When the Heat mode is started, warm air does not come out immediately to
prevent cool air from coming out at the beginning.
• If the refrigerant pipe is too long, the cooling and heating efficiencies may
be decreased. Avoid exceeding the maximum pipe length.
The air conditioner
makes strange noises.
• In certain conditions (especially, when the outdoor temperature is lower
than 20 ℃), a hissing, rumbling, or splashing sound may be heard while
the refrigerant is circulating through the air conditioner. This is a normal
operation.
• When you press the
(Power) button on the remote control, noise may be
heard from the drain pump inside the air conditioner. This noise is a normal
sound.
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Cleaning and Maintaining
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Cleaning and Maintenance
Problem Solution
Unpleasant odors
permeate the room.
• If the air conditioner is running in a smoky area or if there is a smell entering
from outside, ventilate the room properly.
• If both indoor temperature and indoor humidity are high, operate the air
conditioner in the Clean or Fan mode for 1 to 2 hours.
• If the air conditioner has not been operated for an extended period of time,
clean the indoor unit and then operate the air conditioner in the Fan mode
for 3 to 4 hours to dry the inside of the indoor unit for removal of unpleasant
odors.
• If the air filter blocked with dirt, clean the air filter.
Steam is produced on
the indoor unit.
• In winter, if the indoor humidity is high, steam may be produced around the
air outlet while the defrost function is running. This is a normal operation.
The outdoor unit fan
continues to operate
when the air conditioner
is turned off.
• When the air conditioner is turned off, the outdoor unit fan may continue to
operate to reduce noise of the refrigerant gas. This is a normal operation.
Water drops from the
piping connections of
the outdoor unit.
• Condensation may develop due to the difference in temperature. This is a
normal condition.
Steam is produced on
the outdoor unit.
• In winter, when the air conditioner runs in the Heat mode, the frost on
the heat exchanger melts and steam may be produced. This is a normal
operation, neither product malfunction nor a fire.
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Cleaning and Maintenance
This air conditioner is equipped with a Demand Response unit which will respond to a signal sent by the power
supply utility during emergency conditions.
• During a Demand Response Event, the indoor and outdoor unit will be operated according to DRM
mode(DRM 1, 2, 3) and the remote controller will show “
, , ” on the display.
AIR CONDITIONER DEMAND RESPONSE MODES
Operational
instruction
(OI)
Demand response
mode (DRM)
Description of operation in this mode
Mandatory for
compliance with
this Standard
(AS/NZS 4755.3.1)
OI 1 DRM 1 Compr
essor off Yes
OI 2 DRM 2
The air conditioner continues to cool or heat
during the demand response event, but
the electrical energy consumed by the air
conditioner in a half hour period is not more
than 50% of the total electrical energy that
would be consumed if operating at the rated
capacity in a half hour period.
No
OI 3 DRM 3
The air conditioner continues to cool or heat
during the demand response event, but
the electrical energy consumed by the air
conditioner in a half hour period is not more
than 75% of the total electrical energy that
would be consumed if operating at the rated
capacity in a half hour period.
No
DEMAND RESPONSE MODE (DRM 1, 2, 3)
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QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
AUSTRALIA 1300 362 603 www.samsung.com/au/support
DB68-13848A-00
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