User Guide
SUMMARY
Learn how to install, configure, and use your device.
Legal information
© Copyright 2022, 2023 HP Development
Company, L.P.
The terms HDMI, HDMI High-Definition
Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks
of HDMI Licensing Administrator, Inc.
Intel and the Intel logo are trademarks
of Intel Corporation or its subsidiaries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or
other countries. NVIDIA is a trademark or
registered trademark of NVIDIA Corporation
in the U.S. and other countries. USB Type-
C
®
and USB-C
®
are registered trademarks
of USB Implementers Forum. DisplayPort™
and the DisplayPort™ logo are trademarks
owned by the Video Electronics Standards
Association (VESA
®
) in the United States and
other countries.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: February 2023
First Edition: October 2022
Document part number: N30862-002
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your product.
Not all features are available in all
editions or versions of Windows. Systems
may require upgraded and/or separately
purchased hardware, drivers, software
or BIOS update to take full advantage
of Windows functionality. Windows is
automatically updated, which is always
enabled. High-speed internet and Microsoft
account required. ISP fees may apply and
additional requirements may apply over time
for updates. See
http://www.windows.com.
If your product ships with Windows in S
Mode: Windows in S Mode works exclusively
with apps from the Microsoft Store within
Windows. Certain default settings, features,
and apps cannot be changed. Some
accessories and apps that are compatible
with Windows may not work (including some
antivirus, PDF writers, driver utilities, and
accessibility apps), and performance may
vary, even if you switch out of S Mode. If you
switch to Windows, you cannot switch back
to S Mode. Learn more at Windows.com/
SmodeFAQ.
To access the latest user guide, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.
Table of contents
1 Getting started ....................................................................................................................................................................................................................................... 1
Identifying components............................................................................................................................................................................................................ 1
Top.................................................................................................................................................................................................................................................. 1
Front ............................................................................................................................................................................................................................................ 2
Left................................................................................................................................................................................................................................................ 3
Rear..............................................................................................................................................................................................................................................3
Bottom ....................................................................................................................................................................................................................................... 4
Setting up the docking station............................................................................................................................................................................................ 5
Connecting to AC power.............................................................................................................................................................................................. 5
Connecting to a computer.......................................................................................................................................................................................... 6
Turning on the docking station.................................................................................................................................................................................6
Preventing Sleep or Hibernation.............................................................................................................................................................................7
Setting up the software.............................................................................................................................................................................................................7
Updating the software ...............................................................................................................................................................................................................7
Using an external monitor....................................................................................................................................................................................................... 8
Configuring the monitor ...............................................................................................................................................................................................8
Sleep, Hibernation, shutdown, and restart......................................................................................................................................................8
2 Using the docking station .............................................................................................................................................................................................................9
Docking station guidelines.....................................................................................................................................................................................................9
Connecting to a network......................................................................................................................................................................................................... 9
Connecting USB devices ......................................................................................................................................................................................................10
Connecting a DisplayPort device .................................................................................................................................................................................... 11
Connecting to an HDMI device......................................................................................................................................................................................... 12
Connecting audio ....................................................................................................................................................................................................................... 12
Connecting analog audio devices....................................................................................................................................................................... 12
Connecting an optional security cable....................................................................................................................................................................... 12
3 Disconnecting the docking station......................................................................................................................................................................................14
4 Troubleshooting .................................................................................................................................................................................................................................15
Solving common problems.................................................................................................................................................................................................. 15
General use and connection problems........................................................................................................................................................... 15
Audio problems ..................................................................................................................................................................................................................17
Video problems..................................................................................................................................................................................................................17
Getting more information .....................................................................................................................................................................................................19
Contacting support..................................................................................................................................................................................................................20
5 Specifications..................................................................................................................................................................................................................................... 21
Input power...................................................................................................................................................................................................................................... 21
iii
Operating environment.......................................................................................................................................................................................................... 21
6 Electrostatic discharge............................................................................................................................................................................................................... 23
7 Accessibility..........................................................................................................................................................................................................................................24
HP and accessibility..................................................................................................................................................................................................................24
Finding the technology tools you need............................................................................................................................................................24
The HP commitment......................................................................................................................................................................................................24
International Association of Accessibility Professionals (IAAP).................................................................................................. 25
Finding the best assistive technology............................................................................................................................................................. 25
Assessing your needs ..................................................................................................................................................................................... 25
Accessibility for HP products..................................................................................................................................................................... 25
Standards and legislation ................................................................................................................................................................................................... 26
Standards............................................................................................................................................................................................................................. 26
Mandate 376 – EN 301 549 ............................................................................................................................................................................ 26
Web Content Accessibility Guidelines (WCAG)............................................................................................................................. 26
Legislation and regulations......................................................................................................................................................................................27
Useful accessibility resources and links ...................................................................................................................................................................27
Organizations.....................................................................................................................................................................................................................27
Educational institutions ..............................................................................................................................................................................................27
Other disability resources .......................................................................................................................................................................................28
HP links................................................................................................................................................................................................................................... 28
Contacting support.................................................................................................................................................................................................................. 28
Index................................................................................................................................................................................................................................................................ 29
iv
Getting started1
After identifying the components of the docking station, you can connect a computer, monitor, and other
devices.
Identifying components
This section identifies the visible hardware features of the docking station and provides setup
instructions.
NOTE: Your computer might not be equipped to take advantage of all the features available on the
docking station.
Top
This illustration and table describe the components on the top of the docking station.
Getting started
1
Table 1-1 Component descriptions
Component Description
Power button and light Button:
● When the computer is off, press the button to turn
on the computer.
● When the computer is on, press the button briefly
to initiate Sleep.
● When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the
button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
Light:
On: The docking station is connected to the computer.
Front
This illustration and table describe the components on the front of the docking station.
Table 1-2
Component descriptions
Component Description
(1) USB Type-C® SuperSpeed port with HP Sleep
and Charge
Connects a USB device that has a Type-C connector,
provides data transfer, and charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
NOTE: Cables and/or adapters (purchased separately)
might be required.
2 Chapter 1 Getting started
Table 1-2 Component descriptions (continued)
Component Description
(2) USB Type-C cable Connects the docking station to a notebook or tablet
computer.
NOTE: If a computer does not support power over USB
Type-C connections or requires more than 65 W of power,
you must use the AC adapter included with the computer to
power or charge the computer.
Left
This illustration and table describe the components on the left side of the docking station.
Table 1-3
Component descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety
information, see the
Regulatory, Safety, and
Environmental Notices
.
To access this guide:
On your computer, select the Start button, select HP
Help and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(2) USB SuperSpeed ports with HP Sleep
and Charge (2)
Connect a USB device, provides data transfer, and
charges most products such as a cell phone, camera,
activity tracker, or smartwatch.
Rear
This illustration and table describe the components on the rear of the docking station.
Left
3
Table 1-4 Component descriptions
Component Description
(1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone,
camera, activity tracker, or smartwatch, and
provide high-speed data transfer.
(2) Dual-mode DisplayPort ™ connectors
(2)
Connect an optional digital display device, such
as a high-performance monitor or projector.
(3) Security cable slot Attaches an optional security cable to the
docking station.
NOTE: The security cable is designed to act
as a deterrent, but it may not prevent the
docking station from being mishandled or
stolen.
(4) HDMI® port Connects an optional video or audio device,
such as a high-definition television, any
compatible digital or audio component, or
a high-speed High Definition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
● Green (right): The network is connected.
● Amber (left): Activity is occurring on the
network.
Bottom
This illustration and table describe the components on the bottom of the docking station.
4
Chapter 1 Getting started
Table 1-5 Component descriptions
Component Description
AC adapter light On: AC power is connected to the docking station.
Setting up the docking station
Connect the docking station to the computer using AC power. After connecting the computer, prevent
the Sleep and Hibernation states to be sure that your work is uninterrupted.
Connecting to AC power
Connect the docking station to an AC power source. When connected to power, the docking station
provides up to 65 W of power through the USB Type-C connector to the computer.
WARNING! To reduce the risk of electric shock or damage to the equipment:
● Plug the power cord into an AC outlet that is easily accessible at all times.
● Disconnect power from the equipment by unplugging the power cord from the AC outlet.
● Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
To ensure the correct performance of all docking station features, connect the docking station to an AC
power source using the docking station power cord.
1. Connect one end of the power cord to the AC adapter (1), and connect the other end of the power
cord to an AC outlet (2).
Setting up the docking station
5
2. Lower the AC adapter connector into the power-in connector slot on the docking station (3), press
the connector to the side until it is firmly seated (4), and then rotate the connector so that the cable
is routed through the channel on the side of the docking station chassis (5).
Connecting to a computer
Connect the USB Type-C cable to a USB Type-C port on your computer.
■
NOTE: If the computer does not support power over USB Type-C connections or requires more than
65 W of power, you must use the AC adapter included with the computer to power or charge the
computer.
Turning on the docking station
Press the power button to turn on the docking station.
6
Chapter 1 Getting started
Preventing Sleep or Hibernation
When using an external monitor, you might want to close the computer.
1. Type control panel in the taskbar search box, and then select Control Panel. For more
information about configuring an external monitor, see Configuring the monitor on page 7 on page
8.
2. Select Power Options.
3. Select Choose what closing the lid does.
4. Next to When I close the lid, under On battery, select Do nothing.
5. Next to When I close the lid, under Plugged in, select Do nothing.
6. Select Save changes.
Setting up the software
This section describes how to install the docking station software on a computer running Windows® 11 or
Windows 10 operating systems.
1. With the computer on, Windows running, and the Internet connected, connect the docking station
to the computer.
2. Go to http://www.hp.com/support.
3. Select Get software and drivers, and follow the on-screen instructions to find your docking station.
4. Follow the on-screen instructions to select and download the latest firmware update and each
driver.
5. Complete the installation wizard.
6. Choose to restart now or later. The docking station might not work until the next restart. If you
choose to restart the computer, first remove any discs from the computer drives. Click Finish.
Updating the software
To update the software on the docking station, follow the instructions in this section.
You can update the docking station while connected to your computer.
1. Download HP Firmware Installer from http://www.hp.com/support.
Preventing Sleep or Hibernation
7
2. Open Windows Explorer and navigate to where you saved HP Firmware Installer.
3. Double-click HPFirmwareInstaller.exe.
4. Verify that updates are available, and then select which updates to install.
NOTE: You must be connected to the internet for new updates to download to HP Firmware
Installer.
5. Select Install.
Using an external monitor
You can connect an external monitor to the docking station.
Configuring the monitor
After connecting a monitor to the docking station, configure the monitor settings to customize the
screen image.
Use Windows to configure the display of a monitor attached to the docking station.
1. Select Start, select Settings, and then select System.
2. To view the screen image on the monitor only, select Show desktop only on 2.
– or –
To view the screen image extended across both the computer and the monitor, select Extend these
displays.
– or –
To view the screen image simultaneously on both the computer and the monitor, select Duplicate
these displays.
You can also access the following display settings by pressing the Windows® key + p:
● To view the screen image on the monitor only, select Second screen only.
● To view the screen image extended across both the computer and the monitor, select Extend.
● To view the screen image simultaneously on both the computer and the monitor, select Duplicate.
If a monitor is connected to your computer HDMI or USB Type-C port, the number of monitors you can
connect to the docking station might be fewer than four.
Depending on your screen resolution, the number of monitors you can connect to the docking station
might be fewer than four.
Sleep, Hibernation, shutdown, and restart
If the computer initiates Sleep or Hibernation, the monitor turns off. When the computer exits Sleep or
Hibernation, the connected monitor returns to the previous monitor settings.
If you restart or shut down the computer and then turn it back on, the connected monitor returns to the
previous monitor settings.
8
Chapter 1 Getting started
Using the docking station2
You can use the docking station to connect external devices to your system.
Docking station guidelines
Follow the guidelines in this section when using the docking station.
● Operating systems—For optimal performance, use the docking station with a computer running
either the Windows 11, version 22H2, or Windows 10, version 21H2 or higher operating system.
● Power—To use docking station features, AC power must be connected to the docking station.
● Connecting and disconnecting—The docking station can be connected to or disconnected from
the computer whether the computer is on or off (see Connecting to a computer on page 6 and
Disconnecting the docking station on page 14).
NOTE: HP does not recommend connecting or disconnecting from a computer that is in either
Sleep or Hibernation.
● External devices—When the docking station is connected to the computer, external devices can be
connected to the ports on the docking station or to the ports on the computer.
Connecting to a network
You can connect the computer to a network through the docking station. This action requires a network
cable (purchased separately).
The docking station supports the following computer functions over the network connection:
NOTE: Before using these functions, verify that your computer has the latest BIOS, network controller
driver, and USB LAN driver installed. For instructions about updating these drivers, see your computer
documentation.
● PXE boot
● MAC Address Pass Through
● Wake on LAN (WOL)
TIP: Your computer might support MAC Address Pass Through from the On, Off, Sleep, or
Hibernation states, or only when the computer is on or in Sleep mode. WLAN/LAN switching is
supported only on select computers running the Windows 11 or Windows 10 operating system.
Mac Address Pass Through is supported for UEFI PXE boot.
To connect to the network, follow these steps:
1. Connect the docking station to the computer.
Using the docking station
9
2. Connect one end of the network cable to the RJ-45 (network) jack on the docking station and
connect the other end to an RJ-45 wall jack or router.
3. Download the HP USB-C G5 Essential Dock Firmware version
01.00.06.00 Rev.A (released Jan 10, 2023) or a later version from
https://support.hp.com/us-en/drivers/selfservice/hp-usb-c-g5-essential-dock/2101469887.
4. If your operating system is not automatically detected, select Try manually selecting your operating
system, and then select your operating system from the list.
5. Select the HP USB-C G5 Essential Dock Firmware for your operating system.
Connecting USB devices
The docking station has five USB ports: one USB Type-C port with HP Sleep and Charge on the front
panel, two USB SuperSpeed ports with HP Sleep and Charge on the middle panel, and two USB
SuperSpeed ports on the rear panel. Use the USB ports to connect optional external USB devices, such
as a keyboard or mouse.
NOTE: Be sure that the external device is compliant with the docking station power specifications.
Using a noncompliant device might disable the port to which the device is attached. To reset the port,
see Troubleshooting on page 15.
10
Chapter 2 Using the docking station
Connecting a DisplayPort device
The docking station can also be connected to an external video device, such as a monitor or a
projector, through the DisplayPort connectors. The docking station supports video connections to both
DisplayPort connectors simultaneously. A single DisplayPort can support a screen resolution up to 5120
× 2880 @ 60 Hz, depending on your computer, cable, and monitor capabilities.
NOTE: To transmit video signals through the DisplayPort connection, you need a DisplayPort cable
(purchased separately).
You can connect the docking station to an external device also, such as a monitor or a projector, through
the DisplayPort.
Connecting a DisplayPort device
11
Connecting to an HDMI device
You can connect the docking station to an external video or audio device, such as a high-definition
television, or to any digital audio components, through the HDMI port.
The docking station supports simultaneous video connections to the HDMI port and a DisplayPort
connector.
NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased
separately).
Connecting audio
You can connect headphones or speakers directly into the audio-out (headphone)/audio-in (microphone)
combo jack on the docking station. You can also connect analog audio devices.
NOTE: If the audio does not automatically switch to the docking station, set the docking station as the
default audio device in your computer settings.
Connecting analog audio devices
Use this procedure to connect to analog audio devices.
1. Connect one end of an audio Y-cable (purchased separately) to the audio-out (headphone)/audio-in
(microphone) combo jack on the docking station.
2. Connect the other end to the red and white audio-in jacks on your television or stereo equipment.
See your television or stereo equipment user guide for the jack names and locations.
Connecting an optional security cable
To install a security cable, follow these steps.
NOTE: The security cable is designed to act as a deterrent, but it might not prevent the docking
station from being mishandled or stolen.
12
Chapter 2 Using the docking station
1. Loop the security cable around a secured object.
2. Insert the key into the cable lock.
3. Insert the cable lock into the security cable slot on the docking station, and then turn the key.
4. Remove the key.
Connecting an optional security cable
13
Disconnecting the docking station3
Use this procedure to disconnect the docking station from the computer.
1. Select the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
2. Select Safely Remove USB Docking Station. The "Safe to Remove Hardware" message is displayed.
3. Disconnect the attached USB Type-C cable from the computer.
NOTE: Do not disconnect the dock while updating software. Doing so might cause the dock to
become unusable.
14
Chapter 3 Disconnecting the docking station
Troubleshooting4
If you are experiencing issues with your docking station, you can attempt to resolve them using the
provided solutions before contacting HP Support.
Solving common problems
The troubleshooting tables list possible problems and the recommended solutions.
General use and connection problems
Use the table to search for possible causes and solutions for general use and connection problems.
Table 4-1
General use and connection problems, causes, and solutions
Problem Possible cause Solution
The power light is off. The docking station is not connected to
AC power.
Connect the power cord to the docking
station and to an AC outlet.
NOTE: Be sure that you are using the
power cord that was included with the
docking station.
No devices connected to the docking
station are working.
The docking station is not connected to
AC power.
Connect the power cord to the docking
station and to an AC outlet.
The docking station is not connected to
the computer correctly.
Disconnect the docking station cable
from the computer, and then reconnect
it.
When a device is connected to a USB
port on the docking station, the device
does not work.
The USB device might not be
compliant with the docking station
power specifications and is using too
much power.
Reset the port:
1. Disconnect the device.
2. Disconnect the power cord from
the docking station, and then
reconnect it.
3. Disconnect the docking station
from the computer, and then
reconnect it.
4. Reconnect the device. If the device
still does not work, it cannot be
used with the port.
Troubleshooting
15
Table 4-1 General use and connection problems, causes, and solutions (continued)
Problem Possible cause Solution
A device connected to a USB port on the
docking station stops working.
The port might need to be reset. Reset the port:
1. Disconnect the device that
disabled the port.
2. Disconnect the power cord from
the docking station, and then
reconnect it.
3. Disconnect the docking station
from the computer, and then
reconnect it.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not
resolve the problem, you might need to
reset your computer. See your computer
documentation for instructions about
creating recovery media and performing
a factory reset.
When the docking station is connected
to the computer, both the WLAN and the
LAN are connected.
Switching from the WLAN connection
to the LAN connection might not be
supported on your computer.
NOTE: WLAN-LAN switching is
supported only on select computers
running the Windows 11 or Windows 10
operating system.
Disable the WLAN connection:
1. Right-click Start, and then select
Network Connections.
2. Right-click Wi-Fi, and then select
Disable.
A device that is connected to the
docking station is not working on the
computer.
The device is not ready to use. There might be a slight delay before
devices connected to the docking
station are ready to use.
The port might need to be reset. Reset the port:
1. Disconnect the device that
disabled the port.
2. Disconnect the power cord from
the docking station, and then
reconnect it.
3. Disconnect the docking station
from the computer, and then
reconnect it.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not
resolve the problem, you might need to
reset your computer. See your computer
documentation for instructions about
creating recovery media and performing
a factory reset.
16
Chapter 4 Troubleshooting
Audio problems
Use the table to search for possible causes and solutions for audio problems.
Table 4-2 Audio problem causes and solutions
Problem Possible cause Solution
Audio does not play. The drivers are not installed. Install the drivers. See Updating the
software on page 7.
Headphones or other audio device
connected to the docking station do not
produce sound.
An audio device is connected to the
headphone jack on the docking station,
but the docking station is not the default
audio device.
Set the docking station as the default
audio device in the computer settings,
or connect the audio device to the
computer.
A microphone connected to the docking
station does not work.
A microphone is connected to the
docking station, but the docking station
is not the default audio device.
Set the docking station as the default
audio device in the computer settings,
or connect the microphone to the
computer.
A connected home entertainment
system does not have audio.
Audio is not connected properly. Be sure that the docking station
is properly connected to the home
entertainment system.
Video problems
Use the table to search for possible causes and solutions for video problems.
Table 4-3
Video problem causes and solutions
Problem Possible cause Solution
A video does not play. The drivers are not installed. Install the drivers. See Updating the
software on page 7.
Fonts and other characters on the
external monitor appear large.
The screen resolution is configured
higher than the maximum limit of the
external monitor.
Set the screen resolution equal to or
lower than the maximum limits of the
external monitor.
The graphics application does not detect
the external monitor.
Some graphics applications do not
detect external monitors that are
connected to the docking station.
Configure the external monitor. See
Using an external monitor on page 8.
The external monitor cannot be set as
the primary monitor when using some
Intel® graphics applications.
Older Intel graphics applications do not
support setting the external monitor as
the primary monitor.
Download the latest Intel drivers from
http://www.hp.com/support.
The computer monitor does not work. An external monitor was disconnected
from the docking station before the
docking station was disconnected from
the computer.
Disconnect the docking station from
the computer, and then disconnect
the external monitor from the docking
station.
Audio problems 17
Table 4-3 Video problem causes and solutions (continued)
Problem Possible cause Solution
An external monitor does not work. There is a problem with the connection.
1. Disconnect the docking station
from the computer, and then
disconnect the external monitor
from the docking station.
2. Reconnect the docking station to
the computer, and then reconnect
the external monitor to the docking
station.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not
resolve the problem and your computer
has NVIDIA® graphics, see the following
item and try the solution. If the
external monitor still does not work,
you might need to reset your computer.
See your computer documentation for
instructions on creating recovery media
and performing a factory reset.
If your computer has NVIDIA graphics,
you might need to configure the external
monitors in NVIDIA Control Panel.
Configure your displays in the NVIDIA
Control Panel:
1. Select Start, select Control
Panel, select Appearance and
Personalization, and then select
NVIDIA Control Panel.
2. If either Digital Display is listed
or an external monitor is listed
twice, disconnect the docking
station from the computer, and
then disconnect the external
monitor from the docking station.
Reconnect the external monitor,
and then reconnect the computer.
3. If the external monitor is listed but
not selected, select it, and then
select
Apply.
A video is distorted. The display settings might be incorrect. Change the display settings:
1. Select Start, select Settings, and
then select System.
2. Under Scale and layout, select a
value of 225% or lower from the
Change the size of text, apps, and
other items drop-down list.
A video device connected to the external
monitor port displays a black screen
when playing Blu-ray or other protected
content.
The docking station does not support
viewing Blu-ray or other protected
content on an external monitor
connected to the external monitor port
on the docking station.
Use the computer’s display or connect
the external monitor to the computer.
18 Chapter 4 Troubleshooting
Table 4-3 Video problem causes and solutions (continued)
Problem Possible cause Solution
The display state changes after
restarting the computer, or deactivating
Sleep or Hibernation.
The display state needs to be
configured.
Press fn + f4 to alternate the screen
image between 4 display states:
● PC screen only: View the screen
image on the computer only.
● Duplicate: View the screen image
simultaneously on both the
computer and the external monitor.
● Extend: View the screen image
extended across both the
computer and the external monitor.
● Second screen only: View the
screen image on the external
monitor only.
Each time you press fn + f4, the display
state changes.
NOTE: For best results, especially if you
choose the Extend option, increase the
screen resolution of the external device
as follows. Select the
Start button, select
Settings, and then select System. Under
Display, select the appropriate
resolution, and then select Keep
changes.
The external monitor connected to the
dock exhibits reduced resolution.
The current BIOS default settings do not
support the maximum USB Type-C video
throughput.
Enable high resolution mode.
1. While the computer is restarting,
press f10.
2. Select Advanced, and then select
System Options.
3. On the System Options screen,
select Enable high resolution mode
when connected to a USB Type-C
DisplayPort mode dock.
NOTE: Selecting this option
reduces the USB 3.0 speed to USB
2.0 speed. This solution applies to
Windows operating stystems only.
Getting more information
For comprehensive information about the docking station, as well as governmental agency and safety
information about the use of the docking station, access HP Help and Support.
● Select Start, and then select HP Help and Support.
● The HP website (http://www.hp.com) provides product news and software updates.
Getting more information
19
Contacting support
If you cannot solve a problem using the troubleshooting tips in this chapter, you might need to contact
support.
For the fastest possible resolution of your problem, have the following information available when you
contact support:
NOTE: The serial number and other information for the docking station are on the bottom of the
docking station.
● Model name and number for the computer and for the docking station
● Serial numbers for the computer and docking station
● Dates the computer and docking station were purchased
● Conditions under which the problem occurred
● Error messages that have been displayed
● Hardware and software you are using
● The manufacturer and model of components connected to the computer and docking station
To contact support using your HP computer, select Start and then select HP Help and Support. Select
Contact support to start a chat session with a support specialist.
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
● Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
● Find HP Support worldwide telephone numbers.
● Locate an HP service center.
20
Chapter 4 Troubleshooting
Specifications5
This section contains technical specifications for the physical aspects of your product, such as the
weight and dimensions, as well as required environmental operating conditions and power source
ranges.
Input power
The power information in this section can be helpful if you plan to travel internationally with the docking
station.
The docking station operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100 V to 240 V and 50 Hz to 60 Hz. Although the docking station can
be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC
power source supplied and approved by HP for use with this docking station.
The docking station can operate on DC power within the following specifications.
Table 5-1
Input power ratings
Input Power Rating
Operating voltage and current 19.5 V dc @ 6.15 A–120 W
NOTE: The docking station cannot be used with a DC power
source lower than 120 W.
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V RMS.
NOTE: The docking station operating voltage and current can be found on the system regulatory
label.
Operating environment
This section provides information about the recommended operating environment for your docking
station.
Table 5-2
Operating environment specifications
Factor Metric U.S.
Temperature
Operating 0°C to 35°C 32°F to 95°F
Nonoperating –40°C to 70°C –40°F to 158°F
Relative humidity (noncondensing)
Operating 5% to 95% 5% to 95%
Specifications 21
Table 5-2 Operating environment specifications (continued)
Factor Metric U.S.
Nonoperating 5% to 90% 5% to 90%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 9,144 m –50 ft to 30,000 ft
22 Chapter 5 Specifications
Electrostatic discharge6
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors might damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is
correctly grounded.
● Keep the components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
Electrostatic discharge
23
Accessibility7
HP's goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a standalone basis or with appropriate third-party assistive technology
(AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 25.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company's diversity objectives and helps ensure that the benefits of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology
relevant to HP products and services.
24
Chapter 7 Accessibility
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through
networking, education, and certification. The objective is to help accessibility professionals develop and
advance their careers and to better enable organizations to integrate accessibility into their products
and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,
or any other assistive technology to help with your specific situation—a variety of assistive technologies
make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual's experience, expertise, and fees to determine if they are
appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help
you select the specific assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge search box. Select the appropriate
operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
International Association of Accessibility Professionals (IAAP)
25
If you need additional support with the accessibility features on your HP product, see Contacting
support on page 28.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows and Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
26
Chapter 7 Accessibility
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Legislation and regulations
27
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
28
Chapter 7 Accessibility
Index
A
AC adapter light 4
accessibility 24, 25, 27, 28
accessibility needs
assessment 25
analog audio devices
connecting 12
assistive technology (AT)
finding 25
purpose 24
AT (assistive technology)
finding 25
purpose 24
audio
connecting 12
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 3
C
components
bottom 4
front 2
left 3
rear 3
top 1
computer, connecting 6
connector, power 5
customer support,
accessibility 28
D
DisplayPort
connecting 11
identifying 3
docking station, turning on 6
E
electrostatic discharge 23
external devices 9
external monitor port
identifying 3
H
HDMI
connecting 12
HDMI port 3
HP Assistive Policy 24
HP Help and Support 19
I
input power 21
International Association of
Accessibility Professionals 25
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 3
RJ-45 (network) 3, 9
L
light, AC adapter 4
light, power 1
lock, security cable 12
N
network (RJ-45) jack
connecting 9
network jack, identifying 3
O
operating environment 21
operating systems supported 9
P
ports 4
DisplayPort 3
external monitor 3
HDMI 3
USB 10
USB SuperSpeed 3
USB SuperSpeed charging
(powered) 3
USB Type-C 2
USB Type-C SuperSpeed 2
USB Type-C SuperSpeed port
and DisplayPort 3
power
docking station, connecting 5
guidelines 9
power connector
connecting 5
power light 1
R
resources, accessibility 27
RJ-45 (network) jack
connecting 9
identifying 3
S
Section 508 accessibility
standards 26
security cable slot
identifying 3
using 12
security cable, connecting 12
sleep or hibernation, preventing 7
slot, security cable 3, 12
software 7
standards and legislation,
accessibility 26
support, contacting 20
T
troubleshooting
audio problems 17
connection problems 15
general use problems 15
video problems 17
U
USB devices, connecting 10
USB SuperSpeed charging
(powered) port, identifying 3
USB SuperSpeed port,
identifying 3
USB Type-C port, identifying 2
USB Type-C SuperSpeed port and
DisplayPort
identifying 3
USB Type-C SuperSpeed port,
identifying 2
Index
29
