ORION MULTI BUILT-IN OR WALL-MOUNT FIREPLACE
Model #: …. OR30-MULTI-INT …. OR52-MULTI-INT … OR60-MULTI-INT
…. OR76-MULTI-INT …. OR100-MULTI-INT …. OR120-MULTI-INT
OWNER’S MANUAL
AC 220-240V, 50Hz 2,000W (6,800BTU’s)
Read and understand this entire owner's manual, including all safety information,
before plugging in or using this product. Failure to do so could result in fire, electric
shock, or serious personal injury.
Keep this owner's manual for future reference. If you sell or give this product away,
make sure this manual accompanies this product.
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• Read all instructions before installing or using this heater.
• Use a dedicated 13 Amp (EU) or 10 Amp (AU/NZ) (or higher) circuit breaker.
• This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If
provided, use handles when moving this heater. Keep combustible materials, such as furniture,
pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the heater
and keep them away from the sides and rear.
• Extreme caution is necessary when any heater is used by or near children or invalids and
whenever the heater is left operating and unattended.
• Do not operate any heater if it malfunctions. Disconnect power at service panel and have the
heater inspected by a reputable electrician before reusing.
• To disconnect the heater, turn the controls to off, and turn off power to the heater circuit at the
main disconnect panel (or operate internal disconnect switch if provided).
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may
cause an electric shock, fire, or damage the heater.
• To prevent a possible fire, do not block air intakes or exhaust in any manner.
• A heater has hot arcing or sparking parts inside. Do not use in areas where gasoline, paint,
flammable vapors, or liquids are used or stored.
• Use this heater only as described in this manual. Any other use not recommended by the
manufacturer may cause fire, electric shock, or injury to persons.
• This heater may include an audible or visual alarm to warn that parts of the heater are getting
excessively hot. If the alarm sounds (or illuminates), immediately turn the heater off and inspect
for any objects on or adjacent to the heater that may have blocked the airflow or otherwise
caused high temperatures to have occurred. DO NOT OPERATE THE HEATER WITH THE
ALARM SOUNDING (OR ILLUMINATING).
• ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an extension cord
or relocatable power tap (outlet/power strip).
• NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater
could fall into a bathtub, pool, become damp, or come in contact with water.
• AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other
blockage. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
• ALWAYS mount to wall bracket before use. DO NOT set on the floor, or other surface, to use.
• NEVER use a wall mount bracket from another manufacturer.
• This product is not intended to be a primary heat source. It is for supplemental heat only.
• INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!
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• ALWAYS disconnect this unit from the power
supply before performing any assembly,
cleaning, or before relocating the electric fireplace.
• NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
• ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
• NEVER plug this heater into an outlet that is old, cracked, or has loose wires or connections.
Plugging this heater into a faulty outlet could result in electric arcing within the outlet that could
cause the outlet to overheat or catch fire.
• ALWAYS check your heater cord and plug connections with each use.
i) MAKE SURE the plug fits tightly in the outlet. Faulty wall outlet connections or loose
plugs can cause the outlet to overheat.
ii) Heaters draw more current than small appliances. Overheating may occur even if it has
not occurred with the use of other appliances.
iii) During use, check frequently to see if the plug outlet or face plate is HOT.
iv) If the outlet or face plate is HOT, discontinue use immediately and have a qualified
electrician inspect and/or replace the faulty outlets.
FCC CAUTION
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with
minimum distance of 20cm from the radiator and your body: Use only the supplied antenna.
FCC Registration Number: 2A7U3BOGERF IC Registration Number: 29298-BOGERF
SAVE THESE INSTRUCTIONS
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Table of Contents
PREPARATION ................................................................................................................................................................................. 5
PARTS AND HARDWARE .................................................................................................................................................................. 5
DIMENSIONS AND SPECIFICATIONS ................................................................................................................................................. 6
INSTALLATION AND ASSEMBLY ....................................................................................................................................................... 6
GLASS REMOVAL/INSTALLATION .................................................................................................................................................... 7
BUILT-IN INSTALLATION STYLES ...................................................................................................................................................... 8
BUILT-IN INSTALLATION FRAMING .................................................................................................................................................. 9
BUILT-IN INSTALLATION ................................................................................................................................................................ 10
PARTIAL RECESS INSTALLATION .................................................................................................................................................... 12
WALL MOUNTED INSTALLATION ................................................................................................................................................... 15
HARDWIRING INSTALLATION ........................................................................................................................................................ 17
DRIFTWOOD LOGS AND CRUSHED GLASS INSTALLATION .............................................................................................................. 18
OPERATION ............................................................................................................................................................... 19
OPERATION – TOUCH CONTROL PANEL ......................................................................................................................................... 21
OPERATION – REMOTE CONTROL .................................................................................................................................................. 22
DOWNLOAD SMART PHONE APP .................................................................................................................................................. 24
WI-FI – INITIAL LOG-IN ............................................................................................................................................................................. 25
WI-FI – PAIRING ..................................................................................................................................................................................... 26
Add Manually .................................................................................................................................................................................. 26
Auto Scan ........................................................................................................................................................................................ 29
OPERATION – SMART PHONE APP ................................................................................................................................................. 32
HOME SCREEN ........................................................................................................................................................................................ 32
FLAME STYLE OPTIONS .............................................................................................................................................................................. 33
FLAME STYLE ONE/TWO/THREE COLOR MENU ............................................................................................................................................. 34
DOWNLIGHT MENU ................................................................................................................................................................................. 36
EMBER BED MENU ................................................................................................................................................................................... 37
HEATER MENU ........................................................................................................................................................................................ 38
TIMER MENU .......................................................................................................................................................................................... 39
WEEKLY PROGRAM SCHEDULE MENU .......................................................................................................................................................... 40
DAILY PROGRAM SCHEDULE MENU ............................................................................................................................................................. 41
OPERATION – IMPORTANT WARNINGS ......................................................................................................................................... 42
CARE – CLEANING ......................................................................................................................................................................... 43
CARE – MAINTENANCE .................................................................................................................................................................. 43
REPLACEMENT PARTS LIST ............................................................................................................................................................ 44
TROUBLESHOOTING / FAQ ............................................................................................................................................................ 46
CUSTOM MODE MENU ............................................................................................................................................................................ 35
OPERATION (CONTINUED) ............................................................................................................................................................ 20
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Preparation
Parts and Hardware
This product includes a GLASS panel. Always use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.
Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Parts and
assembly steps are grouped for wall-hanging or recessing use. Check the parts list to make sure
nothing is missing. Dispose of packaging materials properly.
Please recycle whenever possible. You will need the following tools (not included): Phillips screwdriver,
stud finder, level, tape measure, electric drill, 1/4” wood drill bit, hammer.
PART NO. DESCRIPTION
PART NO. DESCRIPTION
A Screws (Long)
B Drywall Anchor
F
C Screws (Short)
D
Remote Control
E
Crushed Glass
Wall Mount Bracket
G Driftwood Logs
H Drywall Stop
I
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Dimensions and Specifications
PRODUCT DIMENSIONS
Model
Number
A B C D E F G H I J K
OR30
MULTI-INT
30"
(762 mm)
24-5/16"
(618 mm)
9-9/16"
(240 mm)
29-1/8"
(740 mm)
23-7/8"
(606 mm)
8-15/16"
(224 mm)
28-5/8"
(727 mm)
18-7/16"
(468 mm)
2"
(52 mm)
3-7/16"
(87 mm)
5-3/16"
(132 mm)
OR52
MULTI-INT
51-1/2"
(1308 mm)
24-5/16"
(618 mm)
9-9/16"
(240 mm)
50-5/8"
(1286 mm)
23-7/8"
(606 mm)
8-15/16"
(224 mm)
50-1/8"
(1274 mm)
18-7/16"
(468 mm)
2"
(52 mm)
3-7/16"
(87 mm)
5-3/16"
(132 mm)
OR60
MULTI-INT
60"
(1524 mm)
24-5/16"
(618 mm)
9-9/16"
(240 mm)
59-1/8"
(1502 mm)
23-7/8"
(606 mm)
8-15/16"
(224 mm)
58-5/8"
(1410 mm)
18-7/16"
(468 mm)
2"
(52 mm)
3-7/16"
(87 mm)
5-3/16"
(132 mm)
OR76
MULTI-INT
75-3/4"
(1925mm)
24-5/16"
(618 mm)
9-9/16"
(240 mm)
74-15/16"
(1904 mm )
23-7/8"
(606 mm)
8-15/16"
(224 mm)
74-7/16"
(1891 mm)
18-7/16"
(468 mm
)
2"
(52 mm)
3-7/16"
(87mm)
5-3/16"
(132 mm
)
OR100
MULTI-INT
100"
(2542 mm)
24-5/16"
(618 mm)
9-9/16"
(240 mm)
99-1/4"
(2521 mm)
23-7/8"
(606 mm)
8-15/16"
(224 mm)
98-3/4"
(2508 mm)
18-7/16"
(468 mm)
2"
(52 mm)
3-7/16"
(87mm)
5-3/16"
(132 mm)
OR120
MULTI-INT
124-3/8"
(3159 mm)
24-5/16"
(618 mm)
9-9/16"
(240 mm)
123-1/2"
(3137 mm)
23-7/8”"
(606 mm)
8-15/16"
(224 mm)
123"
(3125 mm)
18-7/16"
(468 mm)
2"
(52 mm)
3-7/16"
(87 mm)
5-3/16"
(132 mm)
Installation and Assembly
Your appliance is a wall-mounted, recessed, and/or mantel installed appliance. Select a suitable
location that is not susceptible to moisture and is away from drapes, furniture, and high traffic areas.
NOTE: Follow all National and local electrical codes.
Measurements are taken from the glass front.
Bottom……………………...0"
Sides………………………..0"
Back………………………...0"
Top (to mantel)………………………11.8" (300mm)
Top (to TV)…………………………...11.8" (300mm)
Top (to ceiling)……………………….11.8" (300mm)
MINIMUM CLEARANCE TO COMBUSTIBLES
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Glass Removal/Installation
Removing Front Glass
• With one hand on the front glass to prevent it from falling, remove the six s
crews (three
per
side) and
two brackets (one per side) from the underside of the viewing area of the fireplace. (Fig. 1-1). Set the
screws and brackets aside.
• Carefully tilt the top edge of the glass away from the appliance (Fig. 1-2). Once the top edge of the
glass is free from the fireplace, lift on the glass to fully remove it. Place the glass on a soft, non-
abrasive surface. For the larger configurations, it may require multiple people to safely remove the
glass.
• Reverse these steps to re-install the front glass.
This product includes a GLASS panel. Always use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.
Fig. 1-1
Fig. 1-2
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Built-In Installation Styles
Optional Built-In styles shown below
. See “Partial Recess Installation” or “Wall Mounted Installation” for
additional mounting styles.
2 Sided Right
3 Sided/Bay
Built-In (Single Sided)
or Left Exposed
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Built-In Installation Framing
• Select a location that is not prone to moisture and is located at least 36" (914 mm) away from
combustible materials such as curtain drapes, furniture, bedding, paper, etc.
• Measure the appliance and create a rough-in frame with electrical (see “Rough Opening Framing
Dimensions”). Electrical to be at the top right of the rough-in framing.
• Remove the front glass (see “Glass Removal/Installation” section).
• Hold the appliance up to ensure it will fit into the framing.
ROUGH OPENING FRAMING DIMENSIONS
Model Number A
A
(3-Sided/Bay)
B
C
(Fully Recessed)
OR52-MULTI-INT
51"
(1295 mm)
50-5/8"
(1286 mm)
24-3/4"
(629 mm)
9" min.
(229 mm min.)
OR60-MULTI-INT
59-1/2"
(1511 mm)
59-1/8"
(1502 mm)
24-3/4"
(629 mm)
9" min.
(229 mm min.)
OR76-MULTI-INT
75-1/4"
(1911 mm)
74-15/16"
(1904 mm)
24-3/4"
(629 mm)
9" min.
(229 mm min.)
OR100-MULTI-INT
99-1/2"
(2527 mm)
99-1/4"
(2521 mm)
24-3/4"
(629 mm)
9" min.
(229 mm min.)
OR120-MULTI-INT
124"
(3150 mm)
123-1/2"
(3137 mm)
24-3/4"
(629 mm)
9" min.
(229 mm min.)
OR30-MULTI-INT
29-1/4"
(743 mm)
9" min.
(229 mm min.)
29-1/8"
(740 mm)
24-3/4"
(629 mm)
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Built-In Installation
• Determine the desired installation style (see “Built-In Installation Styles”).
i. See “Wall Mounted Installation” for wall mounting the fireplace.
ii. See “Partial Recessed Installation” for partial recessing the fireplace.
iii. See below for all other installation styles.
• Prepare the framed opening ac
cording t
o t
he “Framed Openi
ng Dimensions”
chart
and the
installation
style that was selected. Ensure an appropriate dedicated power circuit is provided at
the top right of the framed opening.
• Remove the front glass. See “Glass Removal/Installation”.
• Install the “L” Metal Nailing Flanges to both the top and bottom of the fireplace (Fig. 2-1).
Quantities of “L” Metal Nailing Flanges will change depending on fireplace size ordered.
Note that the location of the “L” bracket will change if partial installation is chosen.
• Remove the two side skirts (Fig 2-2), one from both sides of the fireplace, and the wall mount
bracket from the back (Fig. 2-3). Store all items in a safe place.
Fig. 2-1
Fig. 2-2
Fig. 2-3
Partial Recess
Built-In Recess
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Built-In Installation (Continued)
• If installing (Fig. 2-4):
i. Built-In – No changes required.
ii. 2-Sided – Remove the side plate covering the side glass on the exposed side of the
fireplace. Ins
tall the drywall
stop (shipped loose) on the exposed side of the fireplace.
Store
the
removed side plate and extra drywall stop in a safe place.
iii. 3-Sided/Bay – Remove the side plates covering the side glass on both sides of the fireplace.
Install the drywall stops (shipped loose) where the side plates were.
Store the side plates in a safe place.
• Hardwire the fireplace to the dedicated power circuit (see “Hardwiring Installation”).
• Install the fireplace in the framed opening. Adjust the adjustable feet as needed to ensure the
fireplace is lev
el.
• Fast
en t
he fireplace to the framing
using the “L” Metal Nailing Flanges and drywall screws that
have a minimum
length of 1-1/4” (32mm) (Fig 2-5).
• Mask the exposed viewing area of the fireplace prior to texturing/finalizing the framed wall.
• Decorate according to media installation guide.
• Install the front glass. See “Glass Removal/Installation.”
Fig. 2-4
Fig. 2-5
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Partial Recess Installation
NOTE: A dedicated 13 Amp (EU) or 10 Amp (AU/NZ) breaker is required.
FINISHED OPENING FRAMING DIMENSIONS
Model Number A B
C
(Partial Recessed)
OR30-MULTI-INT
29-7/16"
(748 mm)
24-9/16"
(624 mm)
2-5/8" min.
(67 mm min.)
OR52-MULTI-INT
50-15/16"
(1294 mm)
24-9/16"
(624 mm)
2-5/8" min.
(67 mm min.)
OR60-MULTI-INT
59-7/16"
(1510 mm)
24-9/16"
(624 mm)
2-5/8" min.
(67 mm min.)
OR76-MULTI-INT
75-3/16"
(1910 mm)
24-9/16"
(624 mm)
2-5/8" min.
(67 mm min.)
OR100-MULTI-INT
99-1/2"
(2527 mm)
24-9/16"
(624 mm)
2-5/8" min.
(67 mm min.)
OR120-MULTI-INT
123-13/16"
(3145 mm)
24-9/16"
(624 mm)
2-5/8" min.
(67 mm min.)
• Prepare the finished opening according to the “Finished Opening Framing Dimensions” chart for
partial recess
e
d. Ensure a
n appropriat
e dedicated circuit
i
s provi
ded at
t
he t
op right
of
t
he framed
opening.
• Remove the front glass. See “Glass Removal/Installation”.
• Install the “L” Metal Nailing Flanges to both the top and bottom of the fireplace (Fig. 3-1).
Quantities of “L” Metal Nailing Flanges will change depending on fireplace size ordered.
Note that the location of the “L” bracket will change for partial installation.
Due to different materials used on different walls, it is highly recommended for
you to consult with your local builder before you install this electric fireplace.
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Partial Recess (Continued)
• Remove the two side skirts (Fig. 3-2), one from both sides of the fireplace, and the wall mount
bracket (Fig. 3-3) from the back. Store all items in a safe place.
• Remove the side pl
ates from both sides of the fireplace. Store the plates in a safe place (Fig. 3-4).
• Install the side trim to both sides of the fireplace.
• Hardwire the fireplace to the dedicated circuit (see “Hardwiring Installation”).
• Install the fireplace in the fram
ed opening. Adjust the adjustable feet as
needed to ensure the
fireplace is level (Fig. 3-5).
Partial Recess
Built-In Recess
Fig. 3-1
Fig. 3-2
Fig. 3-3
Fig. 3-4
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Partial Recess (Continued)
• Fasten the fireplace to the framing using the “L” Metal Nailing Flanges and drywall screws that
have a minimum length of 1-1/4” (32mm) (Fig. 3-6).
Fig. 3-5
Fig. 3-6
•
•
•
•
Mask the exposed viewing area of the fireplace prior to texturing/finalizing the framed wall.
Decorate according to media installation guide.
Install the front glass. See “Glass Removal/Installation.”
Additional construction is required to finish off the fireplace.
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FAILURE TO DO SO CAN RESULT IN PERSONAL INJURY AND/
OR DAMAGE TO EQUIPMENT.
Wall Mounted Installation
NOTE: A dedicated 13 Amp (EU) or 10 Amp (AU/NZ) breaker is required.
• Select a location that is not prone to moisture and is located at least 36" (914 mm) away from
combustible materials such as curtain drapes, furniture, bedding, paper, etc.
• Have two people hold the appliance against the wall to determine the final location.
• Place the unit down on a soft, non-abrasive surface.
• Remove the wall bracket from the back of the unit by removing the screws (Fig. 4-1).
Set screws aside. For best results, keep the side skirts installed onto the fireplace.
• After you hav
e select
ed
a suitabl
e locati
on for
wall
mounting,
locate the studs on the wall.
You must be able to secure to a minimum of 2 studs for proper installation of the bracket.
• Using the wall bracket as a guide, mark the mounting hole locations.
• This bracket MUST have the hooks facing upward and be level (Fig. 4-2).
• Additional support is provided by using the included wall
anchors (B) between the studs.
• Additional wall anchors must be installed prior to the wall bracket being mounted.
i. To install additional wall anchors, pre-drill (optional) all locations with a 1/8" drill bit.
ii. Install the wall anchors with a Philips tip screwdriver.
• Install the wall bracket to the studs using #8 – 1-5/8" (A) screws and to the wall anchors with
a #8 – 1" screws (C).
Due to different materials used on different walls, it is highly recommended for
you to consult with your local builder before you install this electric fireplace.
Fig. 4-1
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Wall Mounted Installation (Continued)
• Remove the side plates from both sides of the fireplace. Store the plates in a safe place (Fig. 4-3).
• Install the side trim to both sides of the fireplace.
• Wi
th the wall mounting bracket installed, have two people lift the appliance up and insert the two
hooks of the wal
l bracket into the two receiver slots on the back of the appliance (Fig. 4-4).
• Re-insert the two wall mount bracket screws that were removed previously.
• Check the appliance for stability ensuring the bracket will not pull free from the wall.
• Wall Mount Cabinet Suite (sold separately) may now be installed.
Fig. 4-2
Fig. 4-4
Fig. 4-3
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Hardwiring Installation
A qualified electrician must wire this fireplace to a dedicated 220~240 volt, 13 amp, circuit.
NOTE: A dedicated 13 Amp (EU) or 10 Amp (AU/NZ) breaker is required.
220-240 Volt Power (6,800 BTU’s):
Note:
There are 3 wires from the appliance junction box: white (neutral), black (power L1), and
green/bare (ground) that are connected to 220-240V power source (circuit breaker panel).
• Ensure power from the circuit breaker is off.
• Remove the 2 securing screws from the junction box cover plate, located on the top left-
hand, backside of the appliance (Fig. 5-1).
• From the power supply wire, connect the yellow/green/bare copper wire to ground (G),
the light blue wire to neutral (N), and the brown wire to Line1 (L1) (Fig. 5-2).
• Resecure the junction box cover plate using the 2 screws previously removed.
Fig. 5-1
Fig. 5-2
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Driftwood Logs and Crushed Glass Installation
• Front glass must be removed and the appliance must be mounted in its final location before the
driftwood logs and crushed glass is installed.
• Install driftwood logs first, then add the crushed glass around logs.
• If crushed glass falls into the channel used by the front glass, preventing the front glass from
being installed, the channel can be cleared by sliding the crushed glass along the channel until it
falls into one of the clean out slots.
• Photos below shows recommended log placement, but logs may be arranged to customer’s liking.
Log placement shown in top-down orientation
ORION MULTI 30" – LOG PLACEMENT
ORION MULTI 52" – LOG PLACEMENT
v
ORION MULTI 60" – LOG PLACEMENT
ORION MULTI 76" – LOG PLACEMENT
ORION MULTI 100" – LOG PLACEMENT
ORION MULTI 120" – LOG PLACEMENT
14
14
14
14
9
9
9
2
2
3
3
3
3
14
10
10
4
4
4
4
8
8
8
5
5
5
5
1
1
6
6
2
18
18
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7
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7
7
12
12
15
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16
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9
2
2
2
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3
3
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8
8
1
1
1
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15
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10
10
3
4
4
16
5
9
9
2
14
3
5
6
7
8
11
7
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Read and understand this entire owner’s manual, including all safety
information, before plugging in or using this product. Failure to do so
could result in electric shock, fire, serious injury, or death.
Operation
Power
Plug the power cord into a dedicated 240 Volt 13 Amp (EU) or 10 Amp (AU/NZ) grounded
outlet (see IMPORTANT SAFETY INFORMATION). A dedicated circuit is preferred but not
essential in all cases. A dedicated circuit will be required if after installation, the circuit
breaker trips on a regular basis when heater is operating. Make sure the outlet is in good
condition and the plug is not loose. NEVER exceed the maximum amperage for the circuit.
Master Power Switch
Located above the Touch Control Panel is the Master Power Switch. Ensure the rocker
switch is pressed in the “On” position prior to operating the fireplace.
Note: After resetting the Master Power Switch or from a loss of power, the fireplace takes
20-30 seconds before the fireplace is fully booted and operational.
Pairing the Remote
• With the fireplace ON, press and hold the Power button on the fireplace for 5 seconds until you hear
a beep from the fireplace. “P1” will be shown on the display.
• Within 5 seconds of the fireplace beeping, repeatedly press the power button on the remote until the
fireplace beeps again.
• Pairing must be completed within 5 seconds or the fireplace pairing will time out of pairing mode.
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Operation (Continued)
Methods of Operation
This electric fireplace can be operated by the TOUCH CONTROL PANEL located on the
UPPER right corner of the fireplace, by the battery-powered REMOTE CONTROL, or by the
MODERN FLAMES APP using a smart phone.
Touch Control Panel
Remote Control
Modern Flames App
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Operation – Touch Control Panel
Touch Panel Operation
Button
Function
Action
ON: Enables control panel functions. Turns
on flame.
OFF: Disables control panel functions.
Turns off flame.
1. Press once: Indicator light turns on. Power turns
on. All functions enabled.
2. Press again: Flame turns off. Unit goes to standby.
All functions turn off.
3. Press & Hold for 5 sec
onds: Places fireplace in
remote
paring mode. Displays P1 while pairing.
FLAME BUTTON: Changes between
flame presets.
NOTE: Color effect stays on until power
button is turned off.
NOTE: This fireplace has memory function
for flame presets.
1. Press once: Flame color illuminates.
2. Press again until desired pres
et color
i
s reached.
In
total, three styles of flame with six colors for
each
flame. 1C-2C-3C-4C-5C-6C
NOTE: Press and hold for
5 seconds to start
connecting with App.
HEATER BUTTON: Turns heater on and
off.
NOTE: The heater only works when the
flame is on. If the flame is off, the heater
will not turn on.
NOTE: To prevent overheating, the heater
fan will blow cool air for 8-10 seconds after
the heater turns off.
1. Press once: Turns the heater and blower on.
2. Press again until it cycles thru the heater settings.
Settings:
H0 - Heater and blower off.
F – Fan only.
H1 - Low Heat.
H2 - High Heat.
NOTE: Press and hold the heater button for 5
seconds to lock/unlock the heater and thermostat.
H0 will be displayed when locked.
TIMER BUTTON: Controls timer settings
to turn off fireplace at selected time.
Settings range from 30 min to 8 hours.
1. Press once: Indicator light turns on. Timer defaults
to 0.5 hours.
2. Press again until desired setting is reached.
00(off)-30-1H-2H-3H-4H-5H-6H-7H-8H
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Operation – Remote Control
Remote Control Operation
Button
Function
Action
ON: Enables control panel functions.
Turns on flame.
OFF: Disables control panel functions.
Turns off flame.
1. Press once: Indicator light turns on. Power turns on. All
functions
enabled.
2. Press
again:
Flame
turns
off.
Unit goes to standby. All
functions turn off.
HOME BUTTON: Returns the fireplace
to the default color settings.
1. Press once: Flame video changes to flame style 1, color
yellow. Ember bed and down light changes to orange.
Flame speed changes to default and sound level changes
to low.
FLAME BUTTON: Cycles between
flame styles and colors.
ʌ: Cycles
up between presets of
current flame styles.
v: Cycles down between presets of
current flame styles.
+: Increases flame speed of current
flame style and color.
--: Decrease flame speed of current
flame style and color.
NOTE: This fireplace has memory
function for flame.
1. Press flame button once: Flame switches
to
next
flame
styl
e i
n t
he sequence
2. Press flame button again until desired style is reached.
In total, three flame styles.
Note: Press and hold for 5 seconds enables Wi-Fi pairing
mode
3. Press ʌ once: Changes up to the next preset of current
flame style.
4. Press ʌ again until desired preset is selected from
1C-2C-3C-4C-5C-6C.
5. Press v once: Changes down to the next preset of
current flame style.
6. Press v again until desired preset is selected from
6C-5C-4C-3C-2C-1C.
7. Press + button to increase the flame speed. Displayed:
01-02-03.
8. Press button to decrease the flame speed.
Displayed: 03-02-01.
AUDIO BUTTON: Raises and lowers
the audio from the fireplace.
1. Press once: Changes the volume level.
2. Press again cycles between volume settings.
Volume settings:
S0 - Off
S1 - Low
S2 - Medium
S3 - High
DOWNLIGHT BUTTON: Cycles down
light colors.
NOTE:
Downlight color effect
stays on
until power button is turned off.
This fireplace has memory function for
down light settings.
1. Press once: Cycle downlight.
2. Press again until desired color is reac
hed. I
n total
ten
color
s
and
one fade mode.
01-02-03-04-05-06-07-08-09-10-11-00 (off)
NOTE: Press and hold for 5 seconds to turn on night light
mode.
DOWNLIGHT BRIGHTNESS BUTTON:
Makes downlight dimmer and brighter.
NOTE: LED down light brightness stays
on until power button is turned off.
1. Press once: Brightness
becom
es active.
2. Press agai
n until
desir
ed setti
ng is reached. In total 5
levels.
From L4 - L3 - L2 - L1 - L0 (off)
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Operation – Remote Control (Continued)
Button
Function
Action
MEDIA BED BUTTON: Cycles media bed
colors.
NOTE: Media bed color effect stays on
until power button is turned off.
This fireplace has memory function for
media bed settings.
1. Press once: Turns on ember bed.
2. Press again until desired c
olor i
s reached.
I
n total
ten
colors and one fade mode.
01-02-03-04-05-06-07-08-09-10-11
MEDIA BRIGHTNESS BUTTON: Makes
media bed dimmer and brighter.
NOTE: LED media light brightness stays
on until power button is turned off.
1. Press once: Brightness becomes active.
2. Press again until desired setting is reached. In total
5 levels. From E4 - E3 - E2 - E1 - E0 (off)
TIMER BUTTON: Controls timer settings
to turn off fireplace at selected time.
Settings range from 30 min to 8 hours.
1. Press once: Indicator light turns on. Timer defaults
to 0.5 hours.
2. Press again until desired s
etting i
s reached.
00
(off)
-30
-1H-2H-3H-4H-5H-6H-7H-8H
HEATER BUTTON: Turns heater on and
off.
NOTE: The heater only works when the
flame is on. If the flame is off, the heater
will not turn on.
NOTE: To prevent overheating, the heater
fan will blow cool air for 8-10 seconds after
the heater turns off.
1. Press once: Turns the heater and blower on.
2. Pressing Additionally: Cycles thru heater settings.
Settings:
H0 - Heater and blower off
F – Fan Only
H1 - Low Heater
H2 - High Heater
NOTE: Press and hold the heater button for 5
seconds to lock/unlock the heater and thermostat. H0
will be displayed when locked.
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Download Smart Phone App
Smart Phone App Connection
Note: Download the Modern Flames App from your App store before connecting
Download Mobile App
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Wi-Fi – Initial Log-in
•
Search for and install the “Modern Flames” app from the Google Play or Apple App store
or scan the QR code on the previous page.
•
After the App is installed, log in to the Modern Flames App. Must have Wi-Fi and
Bluetooth enabled on your smart phone.
•
Once opened from the home page, select the add “+” symbol.
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Wi-Fi – Pairing
Add Manually
• Selec
t t
he seri
es of
firepl
ace that
will be paired with and follow the instructions.
•
When pairing via Wi-Fi, the 2.4 GHz Wi-Fi signal must be used. Ensure the appropriate
login information is entered before continuing to the next step.
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Wi-Fi – Pairing (Continued)
• Hold the “Flame” button on the manual touch controls for 5 seconds.
i. In EZ
Mode, the fireplace will display “P2”.
ii. In AP Mode, the fireplace will display “P0”
iii. Holding the flame button for an additional 5 seconds will cycle the fireplace
between EZ Mode and AP Mode.
• Device and APP should now begin to pair. Depending on Wi-Fi, this can take up to two
minutes to
pair and may need to be repeated more than once.
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Wi-Fi – Pairing (Continued)
•
The fireplace display will show “P4” and the downlight LEDs will blink green on a
successful pair.
i.
NOTE: Do not turn OFF or disconnect the fireplace from power while pairing
the Wi-Fi or performing updates. Failure to do so can result in damage to
electrical components of the fireplace. Damage as a result of this may not be
covered under warranty. Questions or assistance in pairing device, contact
Modern Flames at
info@modernflames.com or call 07 5630 6837 Monday-Friday, 9:00 am – 4:00
pm (AEST).
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Wi-Fi – Pairing (Continued)
Auto Scan
• Select auto scan from the top of the App.
• On the fireplace touch controls, press and hold the “Flame” button for 5 seconds. The
fireplace will show either “P0” or “P2”. This will place the fireplace in pairing mode.
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Wi-Fi – Pairing (Continued)
•
Auto scan will search for available devices. Upon selecting the available fireplace,
select the “Next” button if the app does not proceed automatically. If the scan fails to
find a fireplace, press and hold the “Flame” button on the manual touch controls to
switch pairing modes.
•
Enter in the Wi-Fi information. The information must be entered to be able to proceed
to the next step.
•
The App will begin connecting.
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Wi-Fi – Pairing (Continued)
•
The fireplace display will show “P4” and the downlight LEDs will blink green on a
successful pair.
i.
NOTE: Do not turn OFF or disconnect the fireplace from power while pairing
the Wi-Fi or performing updates. Failure to do so can result in damage to
electrical components of the fireplace. Damage as a result of this may not be
covered under warranty. Questions or assistance in pairing device, contact
Modern Flames at info@modernflames.com or call 07 5630 6837, Monday-
Friday, 9:00 am – 4:00 pm (AEST).
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Operation – Smart Phone App
Home Screen
Button
Function
Action
1
Home Button: Returns the fireplace to the
default color settings.
1. Press once: Flame video changes to flame style 1,
color yellow. Ember bed and down light changes to
orange. Flame speed changes to default and sound
level changes to low.
2
Power Off/On Slider: Turns the fireplace
off and on.
1. Slide to the Off position: Turns the fireplace OFF.
2. Slide to the On position: Turns the fireplace ON.
3
Flame Style: Opens flame style sub-menu
for selecting flame style and color. 3 styles
with 6 colors for each of the styles.
1. Press once: Opens the flame style sub-menu page
to select a new flame style.
4
Flame Speed Slider: Changes the flame
speed of currently displayed flame. Cycles
between SLOW, DEFAULT, and FAST.
1. Slide to the Slow position: Flame moves at the
slowest speed. Fireplace displays: 01
2. Slide to the Default position: Flame moves at the
default speed. Fireplace displays: 02
3. Slide to the Fast position: Flame moves at the
fastest speed. Fireplace displays:
03
5
Flame Volume Slider: Changes the sound
effect volume of the fireplace between 4
different volumes. Can cycle between
OFF, DEFAULT, MEDIUM, High.
1. Slide to the Off position: Sound effects are turned
off. Fireplace displays: S0
2. Slide to the default position: Sound effects are at
the lowest/default sound level. Fireplace displays: S1
3. Slide to the Medium position: Sound effects are
at the middle sound level. Fireplace displays: S2
4. Slide to the High position: Sound effects are at
the highest sound level. Fireplace displays: S3
1
2
3
4
5
9
8
7
6
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Operation – Smart Phone App (Continued)
Home Screen (Continued)
Button
Function
Action
6
Downlight Button: Opens the downlight
sub-menu.
1. Press once: Opens the downlight sub-menu page
to select new colors for downlighting.
7
Ember Bed Button: Opens the ember bed
sub-menu.
1. Press once: Opens the ember bed sub-menu page
to select new colors for the ember bed.
8
Heater Button: Opens the heater sub-
menu.
1. Press once: Opens a new page to make changes
to the heater settings.
9
Timer Button: Opens the timer sub-menu.
1. Press once: Opens the timer sub-menu for various
timer related functions.
Flame Style Options
Button
Function
Action
3.1
Return Button: Returns to the previous page.
1. Press once: Returns to the previous page.
3.2
Style One Button: Opens the flame style one
sub-menu.
1. Press once: Opens the flame style one sub-
menu.
3.3
Style Two Button: Opens the flame style two
sub-menu.
1. Press once: Opens the flame style two sub-
menu.
3.4
Style Three Button: Opens the flame style
three sub-menu.
1. Press once: Opens the flame style three sub-
menu.
3.5
Custom Mode Button: Opens the custom
mode sub-menu.
1. Press once: Opens the custom mode sub-
menu.
3
3.1
3.5
3.2
3.3
3.4
3.6
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Operation – Smart Phone App (Continued)
• 3.2 menu depicted. Functions and actions are the same for the 3.3 and 3.4 menu.
Flame Style One/Two/Three Color Menu
Note: Flame Style One (3.2), Two (3.3), and Three (3.4) all function the same as below
Button
Function
Action
3.2.1
Return Button: Returns to the previous page.
1. Press once: Returns to the previous page.
3.2.2
Yellow Flame Button: Changes the fireplace
to the Yellow flame.
1. Press once: Changes the fireplace to the Yellow
flame. Ember bed and downlighting change to the
designated pr
eset.
3.2.3
Orange Flame Button: Changes the fireplace
to the Orange flame.
1. Press once: Changes the fireplace to the Orange
flame. Ember bed and downlighting change to the
designated preset.
3.2.4
Blue Flame Button: Changes the fireplace to
the Blue flame.
1. Press once: Changes the fireplace to the Blue
flame. Ember bed and downlighting change to the
designated preset.
3.2.5
Green Flame Button: Changes the fireplace
to the Green flame.
1. Press once: Changes the fireplace to the Green
flame. Ember bed and downlighting change to the
designated preset.
3.2.6
Purple Flame Button: Changes the fireplace
to the Purple flame.
1. Press once: Changes the fireplace to the Purple
flame. Ember bed and downlighting change to the
designated preset.
3.2.7
White Flame Button: Changes the fireplace
to the White flame.
1. Press once: Changes the fireplace to the White
flame. Ember bed and downlighting change to the
designated preset.
3.2.1
3.2.2
3.2.3
3.2.4
3.2.5
3.2.6
3.2.7
3.2
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Operation – Smart Phone App (Continued)
Custom Mode Menu
Button Function Action
3.5.1
Return Button: Returns to the previous page.
1. Press once: Returns to the previous page.
3.5.2
Flame Slider: Changes the style of flame. 1. Sliding to One/Two/Three: Changes the
flame style to flame style one, two, or three.
3.5.3
Flame Color Slider: Changes the color of
the flame.
1. Sliding to a color: Changes the flame color
to the selected color.
3.5.4
Ember Bed Slider: Changes the color of
the ember bed.
1. Sliding to a color: Changes the ember
bed color to the selected color.
3.5.5
Downlight Slider: Changes the color of
the downlight.
1. Sliding to a color: Changes the downlight color
to the selected color.
3.5.6
Preview Button: Shows a preview of
the selected button combinations.
1. Press once: Changes the fireplace to show to
the current configuration of selections. Does not
save the current configuration.
3.5.7
Save Button: Saves the current configuration
of selections as the preset mode.
1. Press once: Saves the current configuration of
selections as the preset mode.
3.5.1
3.5.2
3.5.3
3.5.4
3.5.5
3.5.6
3.5.7
3.5
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Operation – Smart Phone App (Continued)
Downlight Menu
Button Function Action
6.1
Return Button: Returns to the previous page. 1. Press once: Returns to the previous page.
6.2
Color Wheel Button: Changes the color
of the downlight to the selected color.
1. Press once: Selecting a color, the
downlight will change to the selected color.
6.3
Brightness Slider: Changes the
brightness of the downlighting.
1.
Sliding to the left/dark: Dims the
brightness of the downlight.
2.
Sliding to the right/light: Brightens
the downlight.
6.4
Color Cycle Slider: Cycles the
downlight colors between all colors
shown on the color wheel.
1. Slide to OFF position: Downlight stays a
solid color.
2. Slide to ON (Infinity) position: Downlight
cycles between the 10 colors shown on the
color wheel.
6.5
Night Mode Slider: Enables night light mode.
1. Slide to OFF position: Downlight is on and
fireplace functions like normal.
2. Slide to ON (Moon) position: Downlight is on
and all other functions of the fireplace are off.
6
6.2
6.3
6.4
6.5
6.
1
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Operation – Smart Phone App (Continued)
Ember Bed Menu
Button Function Action
7.1
Return Button: Returns to the prev
ious page.
1. Press once: Returns to the previous page.
7.2
Color Wheel Button: Changes the color
of the ember bed to the s
elected color.
1. Press once: Selecting a color, the ember
bed will change to the selected color.
7.3
Brightness Slider: Changes the
brightness of the ember bed.
1.
Sliding to the left/dark: Dims the
brightness of the ember bed.
2.
Sliding to the right/light: Brightens the
ember bed.
7.4
Color Cycle Slider: Cycles the ember
bed colors between all colors shown on
the color wheel.
1. Slide to OFF position: Ember bed stays a
solid color.
2. Slide to ON (Infinity) position: Ember
bed cycles between all colors shown on the
color wheel.
7.5
Accessory Mode Slider: Enables ember
bed accessory.
Note: Not applicable to all models.
1. Slide to OFF position: Ember bed
accessory is off.
2. Slide to ON (Sun) position: Ember bed
accessory is on.
7
7.1
7.2
7.3
7.4
7.5
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Operation – Smart Phone App (Continued)
Heater Menu
Button Function Action
8.1
Return Button: Returns to the previous page. 1. Press once: Returns to the previous page.
8.2
Ambient Temperature: The fireplace
ambient air temperature reading.
1. Press once: No action.
8.3
Temperature Scale Slider:
Changes between Fahrenheit and
Celsius.
1. Sliding to Fahrenheit: Changes the scale
of the ambient temperature, thermostat
selector, and
the fireplace to Fahrenheit.
2. Sliding to Celsius: Changes the scale of
the ambient temperature, thermostat selector,
and the fireplace to Celsius.
8.4
Thermostat Temperature Slider: Changes
the thermostat value of the fireplace,
enabling or disabling the heater at the set
temperature.
1. Slide to preset position: Changes the
thermostat to the selected number. Heater will turn
on until the ambient temperature reaches the
selected thermostat value. Heater will turn off once
the ambient temperature is equal to or greater
than the thermostat value.
8.5
Heat Output Slider: Changes whether
the heater is off, low heat, high heat, or
recirculation (fan only).
1. Slide to OFF position: The heater is off.
2. Slide to Low Heat position: The heater will run
at low power.
3. Slide to High Heat position: The heater will run
at high power.
4. Slide to Recirculation position: Fan is blowing
to recirculate the air. Heater is off.
8
8.1
8.2
8.3
8.4
8.5
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Operation – Smart Phone App (Continued)
Timer Menu
Button
Function
Action
9.1
Return Button: Returns to the previous page.
1. Press once: Returns to the previous page.
9.2
Countdown Timer: Displays remaining time
left on the selected time. Shows OFF when
not in use.
NOTE
: Fireplace will turn off once the timer
reaches zero.
1. Press once: No action.
9.3
Preset Timer Options: Changes the amount
of time for the fireplace to run before turning
off.
1.
Slide to preset position: Changes the
timer to the selected number. The fireplace
will turn off once the timer reaches zero.
2.
Sliding to 00 position: Turns the timer
off. The fireplace will stay on until the user
manually turns off the fireplace.
9.4
Weekly Program Schedule: Opens the
Weekly Program Schedule sub-menu.
1. Press once: Opens the Weekly Program
Schedule sub-menu
.
9.1
9
9.2
9.3
9.4
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Operation – Smart Phone App (Continued)
Weekly Program Schedule Menu
Button Function Action
9.4.1
Return Button: Returns to the previous page. 1. Press once: Returns to the previous page.
9.4.2
Programming Days: Displays if a day
has a program assigned to it. Selecting a
day will open that day’s sub-menu.
1. Press on at day once: Opens that
day’s sub-menu.
9.4.3
Color Key: Shows the meaning of the
different color codes used in the daily
programming.
1. Press once: No action.
9.4.4
Reset Button: Clears the programming
from ALL days.
1. Press once: Clears the programming from ALL
days. All days revert to default state.
9.4
9.4.2
9.4.1
9.4.3
9.4.4
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Operation – Smart Phone App (Continued)
Daily Program Schedule Menu
Button
Function
Action
9.4.2.1
Return Button: Returns to the
previous page.
1. Press once: Returns to the previous page.
9.4.2.2
Individual Day
Programming: Shows the
programming for the
selected day.
Allows for
programming of the
selected day.
1. Highlight desired time frame: Applies desired function to
highlighted area.
Note: Must first select desired function from Color Key (9.4.2.3).
Note: Heater On and Recirculate can not be scheduled at the same
time.
Note: Off can not be scheduled at the same time as any other
programming mode.
Note: The app prevents from scheduling conflicting modes.
Note: Manual settings supersede programmed settings.
9.4.2.3
Color Key: Shows the
meaning of the different color
codes used in the daily
programming.
1. Press Off once: Allows to schedule the fireplace to turn off.
2. Press Heater On once: Allows to schedule the fireplace to turn
the heater on until the ambient air reaches or exceeds the
thermostat temperature.
3. Press Flames On once: Allows
to schedule the flames to turn
on.
4. Press Recirculate once: Allows to schedule the recirculating air.
9.4.2.4
Reset Button: Clears the
programming from the whole
day.
1. Press once: Clears the programming from the whole day. The
day revert to default state.
9.4.2
9.4.2.1
9.4.2.2
9.4.2.3
9.4.2.4
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Operation – Important Warnings
Note:
Remote Control Battery Information
• Remote control uses one CR2032 battery
(Included)
Adding the Remote Control Battery
• Looking at the backside of the remote, find the small hole with the paperclip symbol
next to it.
• Using the supplied Push Tool (or a paperclip), push the tool into the small hole until
the faceplate of the re
mote separates from the back plate of the remote.
• Carefully remove the faceplate of the remote, ensuring the LED at the front of the
remote is not damaged.
• Taking the supplied battery, find the side that has the “+” symbol on it.
• Making sure that the “+” side of the battery is facing away from the green circuit board
of the
remote, slide the battery into the battery holder. The “+” of the battery should
match the “+” of the battery holder.
• Carefully place the faceplate back onto the magnetic back plate of the remote, starting
with inserting the front of the faceplate.
Replacing the Remote Control Battery
• Follow the previous
steps of adding the remote control battery to open up the remote,
exposing the old battery.
• Using the Push Tool (or a paperclip), push the old battery out of the battery holder.
• Dispose of the old battery at your local hazardous material processing center.
• See section “Adding the Remote Control Battery” to add a new battery.
Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe
temperature, the heater will automatically turn Off.
To Reset:
•
Remove power from the fireplace. Wait 5 minutes.
o
Unplug the fireplace or turn off the appropriate breaker at the circuit breaker
box.
•
Inspect the fireplace to ensure no vents are blocked or clogged with dust or lint. Using
a vacuum can help clear the areas if needed.
•
Apply power to the fireplace.
•
If problem continues, have the wiring and outlet inspected by a professional.
Never dispose of batteries in fire. Failure to observe this precaution may result
in an explosion. Dispose of batteries at your local hazardous material
processing center.
When the heater is first turned on, a slight odor may be present. This normal and should not occur
again unless the heater is not used for a long period of time.
To improve operation, aim the remote control at the front of the fireplace. Quickly pressing buttons
on the remote without allowing the fireplace to complete the previous operation may result in
operational errors. Allow the fireplace to complete each command before issuing another.
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Risk of electric shock! Do not open any panels! No user-serviceable
parts inside!
Always turn the heater OFF and unplug power cord from the outlet
before cleaning, performing maintenance, or moving this fireplace.
Failure to do so could result in electric shock, fire, or personal injury.
Care –Cleaning
Metal:
• Clean using a soft cloth, slightly dampened with soapy water.
• DO NOT use a brass polish or household cleaners as these products will damage the
metal trim.
Glass:
• Use an ammonia-free glass cleaner sprayed on to a cloth or towel. Dry thoroughly with
a paper towel or lint-free cloth.
• DO NOT use abrasive cleansers, liquid sprays, or any cleaner that could scratch the
surface.
Vents:
• Use a vacuum or duster to remove dust and dirt from the heater and vent areas. To
be preformed once a year or as needed depending on usage.
Plastic:
• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm
water.
• DO NOT use abrasive cleaners, liquid sprays, or any cleaner that could scratch the
surface.
Care – Maintenance
Electrical and Moving Parts:
•
The fan motors are lubricated at the factory and do not require additional
lubrication.
•
Electrical components are integrated into the fireplace and are not serviceable
by the consumer.
Storage:
•
Store the fireplace in a clean, dry place when not in use.
Always turn heater OFF and unplug power cord from the outlet before cleaning,
performing maintenance, or moving this fireplace. Failure to do so could result in
electric shock, fire, or personal injury. Never immerse in water or spray with water.
Doing so could result in electric shock, fire, or personal injury.
WARNING! NO SERVICING of the internal or electrical parts
should be performed by the consumer.
44
www.modernflames.com
Replacement Parts List
REF.
SPARE PARTS,
PART NUMBERS
OR30
MULTI-INT
OR52
MULTI-INT
OR60 OR76 OR100
MULTI-INT
OR120
MULTI-INT
1
Mirror Glass, Virtual Screen
04-00047 04-00048 04-00049 04-00050 04-00051
2
Side Glass
04-00052
3
Side Trim
02-00510
4
LED Ember Bed Strip
01-00117
5
LED Downlight Strip
01-00119
6
Front Glass
04-00059 04-00053 04-00054 04-00055 04-00056 04-00057
7
Acrylic Ember Bed
03-00091 03-00080 03-00081 03-00082 03-00083 03-00084
8
Ember Bed Accessory
01-00123
9
Power Board
01-00104 01-00105
10
Main Circuit Board
01-00106
11
USB Receiver
01-00112
12
Speaker
01-00111
13
Speaker Board
01-00107
14
Processor Board
01-00103
15
Virtual Screen Driver Board
01-00102
16
Virtual Breakout Board
01-00101
17
Main Power Switch
01-00113
18
Heater
01-00152
19
Blower
01-00153
20
Thermostat
01-00009
21
Touch Controls
01-00124
22
“L” Metal Nailing Flange
02-00646
23
Virtual Screen
01-00100
24
Wall Bracket
02-00650 02-00651 02-00652 02-00653 02-00654 02-00533
25
Remote
01-00110
26
Hardware Kit
09-00007
27
Memory Stick
01-00122
28
Smoked Crush Glass
04-00058 04-00042 04-00058
MULTI-INT MULTI-INT
04-00060
45
www.modernflames.com
Replacement Parts List - Logs
REF.
OR30
MULTI-INT
OR52
MULTI-INT
OR60
MULTI-INT
OR76
MULTI-INT
OR100
MULTI-INT
OR120
MULTI-INT
29 Log, Orion, 1
N/A 05-00065
30 Log, Orion, 2 05-00066
31 Log, Orion, 3
05-00067
32 Log, Orion, 4 N/A 05-00068
33 Log, Orion, 5 05-00069
34 Log, Orion, 6 05-00070
35 Log, Orion, 7 05-00071
36 Log, Orion, 8
05-00072
37 Log, Orion, 9 05-00073
38 Log, Orion, 10
N/A 05-00074
39 Log, Orion, 11 05-00075
40 Log, Orion, 12
N/A 05-00076
41 Log, Orion, 13 N/A 05-00077
42 Log, Orion, 14 N/A 05-00078
43 Log, Orion, 15
N/A 05-00079
44 Log, Orion, 16
N/A 05-00080
45 Log, Orion, 18
N/A 05-00082
SPARE PARTS,
PART NUMBERS
46
www.modernflames.com
Troubleshooting / FAQ
Symptom
Problem
Solution
Fireplace will not come on when
power button/switch is put into
the ON position.
Appliance is not plugged into an
electrical outlet.
Check plug. Plug in the fireplace if
necessary.
Hardwire connections are not correct.
See “Hardwiring Installation” section.
Appliance has overheated and the
safety thermal switch has been
tripped.
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
Main PCB board issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (07 5630 6837)
Fireplace has not fully turned on.
Allow 20-30 seconds for the fireplace to
fully turn on.
House circuit breaker not in “ON”
position.
Inspect circuit breaker. Turn breaker to
“ON” position.
Fireplace turns off and will not
turn on.
House circuit breaker has tripped.
Reset the house circuit breaker.
Fireplace’s fuse has blown.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (07 5630 6837)
Fireplace has overheated and the
safety thermal switch has tripped.
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
Remote control does not work.
Low/dead batteries.
Replace the batteries in the remote control.
Remote receiver malfunction.
Ensure the remote receiver is not blocked.
Replace touch-on control panel if
necessary.
No warm air coming out of the
fireplace.
Heater setting is not selected.
See “Operation” section.
Heater has been locked out.
See “Operation” section.
Room temperature is higher than
fireplace setting (if not set to room
temperature).
Reset temperature setting.
Fireplace has overheated and safety
thermal switch has tripped.
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
Hardwire connections are not correct.
See “Hardwiring Installation” section.
Heater issue.
Inspect the blower and heater. Replace if
necessary.
Heater shuts off automatically.
Room is too warm.
The heater has a built-in thermostat. It will
shut off automatically once the pre-set
temperature has been reached. It will turn
on automatically if the room temperature
drops below the pre-set temperature.
47
www.modernflames.com
Troubleshooting / FAQ (Continued)
Symptom Problem Solution
Dim or no flame.
Flame LCD issue.
Inspect the LCD and replace if necessary.
Main PCB board issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Ember bed is dim or not glowing.
Brightness is not selected.
See “Operation” section.
Ember bed LED issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Main PCB board issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
No difference from setting H1 to
H2.
Main PCB board issues.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Heating element issue.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Error code “E1” Thermostat issue.
Inspect circuit boards for loose
c
onnections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
The system needs to be rebooted.
Turn off master power switch. Wait for 5
mins. and then turn back on.
48
www.modernflames.com
DO NOT RETURN TO STORE!
CALL US FIRST
For immediate help with installation, product information or if your product
arrives damaged, please call our toll-free number at:
AUSTRALIA/NEW ZEALAND
07 5630 6840
(Monday – Friday, 9:00AM – 4:00PM, AEST)
Or email us at:
EUROPE
+46 762 09 58 09
(Monday – Friday, 9:00AM – 4:00PM, CEST)
Or email us at:
North America
1-877-2
46-9353
(Monday – Friday, 8:00AM – 5:00PM, AZ MST)
Or email us at:
OUR STAFF IS READY TO PROVIDE ASSISTANCE
112023
Copyright © 2023 RPG Brands (Modern Flames). All rights reserved. Products and specifications subject to change without notice. The product images shown are
for illustration purposes only and may not be an exact representation of the product.
customerservice@modernflames.com
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