Pleasant Hearth VFF3-33PHDX 17.87-in Walnut Vent-free User Manual

80-06-452 - 2023-11-09

INSTALLER: Leave this manual with the appliance.

CONSUMER: Retain this manual for future reference.

WARNING: This appliance is equipped for (Natural and Propane) gas. Field conversion is not

permitted other than between natural or propane gases.

Dual Fuel

ANS Z21.11.2 2019

NG LP

C US

Patent Pending

Dual Fuel System

Questions, problems, missing parts? Before returning to your retailer, call our customer

service department at 1-877-447-4768, 8:30 a.m. –4:30 p.m., CST, Monday – Friday or email

us at [email protected].

C US

VENT-FREE GAS

DUAL FUEL FIREPLACE

MODEL # VFF3-33PHDX, VFF3-33PHDY, VFF3-33PHDZ

VFF3-33PHDX, VFF3-33PHDY

WARNING: Any safety screen or guard removed for servicing an appliance must be

replaced prior to operating the heater.

WARNING: When the appliance is installed directly on carpeting, tile or other combustible

material, other than wood ooring, the appliance shall be installed on a metal or wood panel

extending the full width and depth of the appliance.

WARNING: Do not attempt to access or change the setting of the fuel selection means.

Access to and adjustment of the fuel selection means must only be a performed by a

qualied service person when connecting this appliance to a specied fuel supply at the

time of installation.

Change of the selector setting to other than the fuel type specied at the time of installation

could damage this appliance and render it inoperable.

The installer shall replace the access cover before completing the installation and operating

this appliance.

WARNING: IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED

EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING PROPERTY

DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.

CAUTION - FOR YOUR SAFETY

- Do not store or use gasoline or other ammable vapors and Iiquids in vicinity of this

or any other appliance.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s

instructions.

• If you cannot reach your gas supplier, call the re department.

- Installation and service must be performed by a qualied installer, service agency or

the gas supplier.

This is an unvented gas-red heater. It uses air (oxygen) from the room in which it is

installed. Provisions for adequate combustion and ventilation air must be provided.

Refer to Air For Combustion and Ventilation section on page 9-11 of this manual.

This appliance may be installed in an aftermarket, permanently located manufactured

(mobile) home, where not prohibited by local codes. This appliance is only for use with

propane or natural gas. This appliance is equipped with a simple means to switch between

propane and natural gas. Field conversion by any other means including the use of a kit is

not permitted.

WARNING: Read the Installation & Operating Instructions before using this appliance.

IMPORTANT: Read all instructions and warnings carefully before starting installation.

Failure to follow these instructions may result in possible injury to persons or a ﬁre

hazard and will void the warranty.

TABLE OF CONTENTS

Specications ................................................................................................................................... 3

Important Safety Information ............................................................................................................4

Product Identication ........................................................................................................................ 6

Product Features .............................................................................................................................. 8

Unpacking......................................................................................................................................... 8

Preparing for Installation................................................................................................................... 9

Blower Assembly ............................................................................................................................ 14

Mantel Assembly ............................................................................................................................ 19

Installation ...................................................................................................................................... 22

Log Assembly ................................................................................................................................. 25

Operation ........................................................................................................................................ 27

Remote Control Operation.............................................................................................................. 29

Care and Maintenance ................................................................................................................... 36

Troubleshooting .............................................................................................................................. 38

Replacement Parts ......................................................................................................................... 41

Warranty ......................................................................................................................................... 45

SERVICE HINTS

When Gas Pressure Is Too Low

• Pilot will not stay lit.

• Burners will have delayed ignition.

• Fireplace will not produce specied heat.

• For propane/LP units, propane/LP gas supply may be low.

You may feel your gas pressure is too low. If so, contact your local natural or propane/LP gas supplier.

Model

VFF3-33PH series

Input Rating 33,000 BTU/Hr

Minimum Input Rating

33,000

BTU/Hr

33,000

BTU/Hr

Gas Type LP NG

Manifold Pressure 10" W.C. 5" W.C.

Max. Inlet Pressure 14" W.C. 14" W.C.

Min. Inlet Pressure 11" W.C. 6" W.C.

IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate,

or service this heater. Improper use of this heater can cause serious injury or death from burns, re,

explosion, electrical shock, and carbon monoxide poisoning.

IMPORTANT SAFETY INFORMATION

Only a qualied installer, service agent, or local gas supplier may install and service this product.

WARNING: Do not store or use gasoline or other ammable vapors or liquids in the vicinity

of this or any other appliance.

WARNING: This appliance can be used with propane or natural gas. It is shipped from the

factory adjusted for use with propane.

CARBON MONOXIDE POISONING: Early signs of carbon monoxide poisoning resemble the u

with headaches, dizziness, or nausea. If you have these signs, the heater may not be working properly.

Get fresh air immediately! Have heater serviced. Some people are more affected by carbon monoxide

than others. These include pregnant women, people with heart or lung disease, people who are

anemic, those under the inuence of alcohol, and those living in high altitudes.

NATURAL AND PROPANE/LP GAS: Natural and Propane/LP gases are odorless. An odor-making

agent is added to the gas. The odor helps you detect a gas leak. However, the odor added to the

gas can fade. Gas may be present even though no odor exists. Make certain you read and under-

stand all warnings. Keep this manual for reference. It is your guide to operating this heater safely.

WARNING: Any change to this replace/heater or its controls can be dangerous.

WARNING: Do not use any accessories not approved for use with this heater.

WARNING: Carefully supervise young children when they are in the room with the heater.

WARNING: Heater becomes very hot when operating. Keep children and adults away from hot

surfaces to avoid burns or clothing ignition. Heater will remain hot for a time after shutoff. Allow

surfaces to cool before touching.

WARNING: Keep the appliance area clear and free from combustible materials, gasoline, and

other ammable vapors and liquids.

WARNING: Due to high temperatures, locate this appliance out of trafc and away from

furniture and draperies.

WARNING: Do not place clothing or other ammable material on or near the appliance. Never

place any objects in the heater.

WARNING

This product and the fuels used to operate this product (liquid propane or natural gas), and the products of combustion

of such fuels, can expose you to chemicals including benzene, which is known to the State of California to cause cancer

and birth defects or other reproductive harm.

For more information go to www.p65Warnings.ca.gov

WARNING: FIRE, EXPLOSION, AND ASPHYXIATION HAZARD

Improper adjustment, alteration, service, maintenance, or installation of this heater or its controls can

cause death or serious injury.

Read and follow instructions and precautions in User's Information Manual provided with this heater.

SAFETY INFORMATION

1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is

not convertible for use with other gases.

Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors.

3. If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

4. This replace shall not be installed in a bedroom or bathroom.

5. Do not use this replace as a wood-burning replace. Use only the logs provided with the replace.

6. Do not add extra logs or ornaments such as pine cones, vermiculite or rock wool. Using these

added items can cause sooting. Do not add lava rock around base. Rock and debris could fall

into the control area of replace.

7. This replace is designed to be smokeless. If logs ever appear to smoke, turn off replace and

call a qualied service person. Note: During initial operation, slight smoking could occur due to

log curing and replace burning manufacturing residues.

8. To prevent the creation of soot, follow the instructions in Care and Maintenance, page 36.

9. Before using furniture polish, wax, carpet cleaner or similar products, turn replace off. If heated,

the vapors from these products may create a white powder residue within burner box or on

adjacent walls or furniture.

10. This replace needs fresh air ventilation to run properly. This replace has an Oxygen Depletion

Sensing (ODS) safety shutoff system. The ODS shuts down the replace if not enough fresh air

is available. See Air for Combustion and Ventilation, page 9-11. If replace keeps shutting off,

see Troubleshooting, page 37.

11. Do not run replace

• Where ammable liquids or vapors are used or stored.

• Under dusty conditions.

12. Do not use this replace to cook food or burn paper or other objects.

13. Never place any objects in the replace or on logs.

14. Do not use replace if any part has been under water. Immediately call a qualied service technician

to inspect the room replace and to replace any part of the control system and any gas control

which has been under water.

15. Turn off and unplug replace and let cool before servicing. Only a qualied service person

should service and repair replace.

16. Operating replace above elevations of 4,500 feet could cause pilot outage.

17.

Do not operate replace if log is broken. Do not operate replace if log is chipped (dime-sized or larger).

18. To prevent performance problems, do not use propane/LP fuel tank of less than 100 lb. capacity.

19. Provide adequate clearances around air openings.

QUALIFIED INSTALLING AGENCY

Only a qualied agency should install

and replace gas piping, gas utilization

equipment or accessories, and repair and

equipment servicing. The term "qualied

agency" means any individual, rm,

corporation, or company that either in

person or through a representative is

engaged in and is responsible for:

a) Installing, testing, or replacing gas piping or

b) Connecting, installing, testing, repairing, or

servicing equipment; that is experienced in such

work; that is familiar with all precautions required;

and that has complied with all the requirements of

the authority having jurisdiction.

PRODUCT IDENTIFICATION

WARNING: This replace is designed for use with the mantel cabinet provided. Installing

the replace cabinet without the provided mantel or substituting another mantel will void

the warranty and could result in property damage and personal injury.

NOTE: The replace is installed into the mantel through the front opening of the mantel cabinet.

ITEM

No.

DESCRIPTION QTY

PART NUMBER

VFF3-33PH Series

1 Window Frame Assembly 1 80-06-455

PRODUCT IDENTIFICATION

VFF3-33PH(DZ)

VFF3-33PH(DX)(DY)(DZ)

PRODUCT IDENTIFICATION

WARNING: 7KLV¿UHSODFHLVGHVLJQHGIRUXVHZLWKWKHPDQWHOFDELQHWSURYLGHG,QVWDOOLQJ

WKH¿UHSODFHFDELQHWZLWKRXWWKHSURYLGHGPDQWHORUVXEVWLWXWLQJDQRWKHUPDQWHOZLOOYRLGWKH

ZDUUDQW\DQGFRXOGUHVXOtLQSURSHUW\GDPDJHDQGSHUVRQDOLQMXU\

VFF3-33PH(DX)(DY)(DZ)

127(7KH¿UHSODFHLVLQVWDOOHGLQWRWKHPDQWHOWKURXJKWKHIURQWRSHQLQJRIWKHPDQWHOFDELQHW

Bolt

Qty. 22

Dowel

Qty. 18

Washer

Qty. 22

Bolt

Qty. 24

Dowel

Qty. 22

Washer

Qty. 24

PART deSCRIPTIoN QTY.

A Top Panel 1

B Base 1

C Left Side Panel 1

D Right Side Panel 1

E Left Pilaster 1

F Right Pilaster 1

G Front Panel 1

AA Bolt 24

BB Washer 24

CC Dowel 22

PART deSCRIPTIoN QTY.

A Top Panel 1

B 1

C Left Side Panel 1

Right Front Panel

Right Side Panel

Front Panel

Base

AA Bolt

BB Washer

CC Dowel

Left Front Panel

VFF3-33PH(DX)(DY)

VFF3-33PH(DZ)

PRODUCT IDENTIFICATION

WARNING: 7KLV¿UHSODFHLVGHVLJQHGIRUXVHZLWKWKHPDQWHOFDELQHWSURYLGHG,QVWDOOLQJ

WKH¿UHSODFHFDELQHWZLWKRXWWKHSURYLGHGPDQWHORUVXEVWLWXWLQJDQRWKHUPDQWHOZLOOYRLGWKH

ZDUUDQW\DQGFRXOGUHVXOtLQSURSHUW\GDPDJHDQGSHUVRQDOLQMXU\

VFF3-33PH(DX)(DY)(DZ)

127(7KH¿UHSODFHLVLQVWDOOHGLQWRWKHPDQWHOWKURXJKWKHIURQWRSHQLQJRIWKHPDQWHOFDELQHW

Bolt

Qty. 22

Dowel

Qty. 18

Washer

Qty. 22

Bolt

Qty. 24

Dowel

Qty. 22

Washer

Qty. 24

PART deSCRIPTIoN QTY.

A Top Panel 1

B Base 1

C Left Side Panel 1

D Right Side Panel 1

E Left Pilaster 1

F Right Pilaster 1

G Front Panel 1

AA Bolt 24

BB Washer 24

CC Dowel 22

PART deSCRIPTIoN QTY.

A Top Panel 1

B 1

C Left Side Panel 1

Right Front Panel

Right Side Panel

Front Panel

Base

AA Bolt

BB Washer

CC Dowel

Left Front Panel

VFF3-33PH(DX)(DY)

VFF3-33PH(DZ)

PRODUCT IDENTIFICATION

WARNING: 7KLV¿UHSODFHLVGHVLJQHGIRUXVHZLWKWKHPDQWHOFDELQHWSURYLGHG,QVWDOOLQJ

WKH¿UHSODFHFDELQHWZLWKRXWWKHSURYLGHGPDQWHORUVXEVWLWXWLQJDQRWKHUPDQWHOZLOOYRLGWKH

ZDUUDQW\DQGFRXOGUHVXOtLQSURSHUW\GDPDJHDQGSHUVRQDOLQMXU\

VFF3-33PH(DX)(DY)(DZ)

127(7KH¿UHSODFHLVLQVWDOOHGLQWRWKHPDQWHOWKURXJKWKHIURQWRSHQLQJRIWKHPDQWHOFDELQHW

Bolt

Qty. 22

Dowel

Qty. 18

Washer

Qty. 22

Bolt

Qty. 24

Dowel

Qty. 22

Washer

Qty. 24

PART deSCRIPTIoN QTY.

A Top Panel 1

B Base 1

C Left Side Panel 1

D Right Side Panel 1

E Left Pilaster 1

F Right Pilaster 1

G Front Panel 1

AA Bolt 24

BB Washer 24

CC Dowel 22

PART deSCRIPTIoN QTY.

A Top Panel 1

B 1

C Left Side Panel 1

Right Front Panel

Right Side Panel

Front Panel

Base

AA Bolt

BB Washer

CC Dowel

Left Front Panel

VFF3-33PH(DX)(DY)

VFF3-33PH(DZ)

PART DESCRIPTION QTY

A Top Panel 1

B Base 1

C Left Side Panel 1

D Right Side Panel 1

E Left Pilaster 1

F Right Pilaster 1

G Front Panel 1

AA Bolt 22

BB Washer 22

CC Dowel 18

PART DESCRIPTION QTY

A Top Panel 1

B Base 1

C Left Side Panel 1

D Right Side Panel 1

E Left Pilaster 1

F Right Pilaster 1

G Front Panel 1

AA Bolt 24

BB Washer 24

CC Dowel 22

UNPACKING

1. Remove the replace cabinet and the wood mantel from the carton. The log set is wrapped

and packed inside the replace cabinet.

2. Remove all protective packaging applied to replace for shipment.

3. Make sure your wood mantel includes one hardware packet.

4. Check replace for any shipping damage. If replace is damaged, call GHP Group, Inc.,

at 1-877-447-4768. Please do not return it to the store.

SAFETY PILOT

This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system.

The ODS/pilot shuts off the heater if there is not enough fresh air and cuts off main burner gas

in the event of ame out.

ELECTRIC PUSH BUTTON IGNITION SYSTEM

This heater is equipped with an electronic push button control system. This system requires

one AAA battery (provided).

THERMOSTAT HEAT CONTROL

The control automatically cycles the burner on and off to maintain a desired room temperature.

See page 29.

DUAL FUEL CAPABILITY

Your heater is equipped to operate on either propane or natural gas. The heater is shipped from the

factory ready for connecting to propane. The heater can easily be changed to natural gas by hav-

ing your qualied installer follow the Gas Selection Instructions on page 21 and the markings on the

heater. See pages 14 to 18 for Blower Installation instructions.

BLOWER KIT SOLD SEPARATELY (OPTIONAL)

The blower kit helps to distribute the warmed air into the space more rapidly.

LOCAL CODES

Install and use heater with care. Follow all codes. In the absence of local codes, use the latest

edition of The National Fuel Gas Code, ANSI Z223.1, also known as NFPA 54*.

*Available from:

American National Standard Institute, Inc. National Fire Protection Association, Inc.

1430 Broadway 1 Batterymarch Park

New York, NY 10018 Quincy, MA 02269-9101

This heater is designed for vent-free operation. State and local codes in some areas prohibit the use

of vent-free heaters.

PRODUCT FEATURES

State of Massachusetts: The installation must be made by a licensed plumber or gas tter in

the Commonwealth of Massachusetts. Sellers of unvented propane or natural gas-red

supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale

of the unit.

In the State of Massachusetts, unvented propane or natural gas-red space heaters shall

be prohibited in bedrooms and bathrooms.

In the State of Massachusetts the gas cock must be a T-handle type. The State of

Massachusetts requires that a exible appliance connector cannot exceed three feet

in length.

PREPARING FOR INSTALLATION

AIR FOR COMBUSTION AND VENTILATION

WARNING: This heater shall not be installed in a room or space unless the required volume

of indoor combustion air is provided by the method described in the Nation Fuel Gas Code, ANSI

Z223.1/NFPA 54, the International Fuel Gas Code, or applicable local codes.

PRODUCING ADEQUATE VENTILATION

All spaces in homes fall into one of the three following ventilation classications:

1. Unusually Tight Construction.

2. Unconned Space.

3. Conned Space.

The information below will help you classify your space and provide adequate ventilation.

Conned and Unconned Space

A conned space as a space whose volume is less than 50 cu. ft. per 1,000 BTU/hr (4.8 m^3 per kw)

of the aggregate input rating of all appliances installed in that space and an unconning space as a

space whose volume is not less than 50 cu. ft. per 1,000 BTU/hr (4.8 m^3 per kw) of the aggregate

input rating of all appliances installed in that space. Rooms connecting directly with the space in

which the appliances are installed*, through openings not furnished with doors, are considered a

part of the unconned space.

This heater shall not be installed in a conned space or unusually tight construction unless provisions

are provided for adequate combustion and ventilation air.

* Adjoining rooms are connecting only if there are doorless passageways or ventilation

grills between them.

Unusually Tight Construction

The air that leaks around doors and windows may provide enough fresh air for combustion and venti-

lation. However, in buildings of unusually tight construction, you must provide additional

fresh air.

Unusually tight construction is dened as construction where:

a) walls and ceilings exposed to the outside atmosphere have a continuous water vapor retarder

with a rating of one perm (6x10-11kg per pa-sec-m2) or less with openings gasketed or sealed

and

b) weather stripping has been added on windows that can be opened and on doors and

c) caulking or sealants are applied to areas such as joints around window and door frames,

between sole plates and oors, between wall-ceiling joints, between wall panels, at

penetrations for plumbing, electrical, and gas lines, and at other openings.

If your home meets all of the three criteria above, you must provide additional fresh air.

See “Ventilation Air From Outdoors” (page 11). If your home does not meet all of the

three criteria above, proceed to “Determining Fresh-Air Flow For Heater Location”.

PREPARING FOR INSTALLATION

DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION

Determining if You Have a Conned or Unconned Space

Use this worksheet to determine if you have a conned or unconned space.

Space: Includes the room in which you will install heater plus any adjoining rooms with

doorless passageways or ventilation grills between the rooms.

1. Determine the volume of the space Length × Width × Height = cu. ft. (volume of space)

Example: Space size 20 ft. (length) × 16 ft.(width) × 8 ft. (ceiling height) = 2560 cu. ft. (volume

of space)

If additional ventilation to adjoining room is supplied with grills or openings, add the volume of these

rooms to the total volume of the space.

2. Divide the space volume by 50 cu. ft. to determine the maximum BTU/hr the space can support.

_______ (volume of space) ÷ 50 cu. ft.= (Maximum BTU/hr the space can support)

Example: 2560 cu. ft. (volume of space) ÷ 50 cu. ft. = 51.2 or 51,200 (maximum BTU/hr the space

can support)

3. Add the BTU/hr of all fuel burning appliances in the space.

Vent-free heater _________ BTU/hr

Gas water heater* ________BTU/hr

Gas furnace _____________BTU/hr

Vented gas heater ________BTU/hr Example:

Gas heater logs __________BTU/hr Gas water heater 30,000 BTU/hr

Other gas appliances*+ ____BTU/hr Vent-free heater + 26,000 BTU/hr

Total = ____BTU/hr Total = 56,000 BTU/hr

*Do not include direct-vent gas appliances. Direct-vent draws combustion air from the

outdoors and vents to the outdoors.

4. Compare the maximum BTU/hr the space can support with the actual amount of BTU/hr used.

_______ BTU/hr (maximum the space can support)

_______ BTU/hr (actual amount of BTU/hr used).

Example : 51,200 BTU/hr (maximum the space can support) 56,000 BTU/hr (actual amount of

BTU/hr used)

The space in the above example is a conned space because the actual BTU/hr used is more than

the maximum BTU/hr the space can support.

You must provide additional fresh air. Your options are as follows:

a) Rework the worksheet, adding the space of an adjoining room. If the extra space provides an

unconned space, remove the door to adjoining room or add ventilation grills between rooms. See

“Ventilation Air From Inside Building,” page 11.

b) Vent the room directly to the outdoors. See “Ventilation Air From Outdoors”, page 11.

c) Install a lower BTU/hr heater if the lower BTU/hr size makes room unconned. If the actual BTU/hr

used is less than the maximum BTU/hr the space can support, the space is an unconned space.

You will need no additional fresh air ventilation.

PREPARING FOR INSTALLATION

Ventilation Air From Inside Building

This fresh air would come from an adjoining unconned space. When ventilating to an adjoining unconned

space, you must provide two permanent openings: one within 12 in. of the wall connecting the two spaces

(see options 1 and 2, Fig. 4). You can also remove a door into adjoining room (see option 3, Fig. 4).

Follow the National Fuel Gas Code NFPA 54/ANS Z223.1. Air for Combustion and Ventilation for the

required size of ventilation grills or ducts.

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation grills or ducts. You must provide two permanent openings: one

within 12 in. of the ceiling and one within 12 in. of the oor. Connect these items directly to the outdoors or

spaces open to the outdoors. These spaces include attics and crawl spaces.

Follow the National Fuel Gas Code NFPA 54/ANS Z223.1. Air for Combustion and Ventilation for the required

size of ventilation grills or ducts.

IMPORTANT: Do not provide openings for inlet or outlet air into attic if the attic has a thermostat-controlled

power vent. Heated air entering the attic will activate the power vent. Rework the worksheet, adding the space

of the adjoining unconned space. The combined spaces must have enough fresh air to supply all

appliances in both spaces.

Fig. 4 - Ventilation Air from

Inside Building

Fig. 5 - Ventilation Air from Outdoors

PREPARING FOR INSTALLATION

NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your

primary heating system. Do not install this heater as your primary heat source.

WARNING: A qualied technician must install heater. Follow all local codes.

WARNING: Never install the heater:

• In a bedroom or bathroom.

• In a recreational vehicle.

• Where curtains, furniture, clothing, or other ammable objects are less than 42 in. from the

front, top or sides of the heater.

• In high trafc areas.

• In windy or drafty areas.

WARNING: Maintain the minimum clearances. If possible, provide greater clearances from the

oor, ceiling, and adjoining wall than required.

CAUTION: This heater creates warm air currents. These currents move heat to wall surfaces next to

heater. Installing the heater next to vinyl or cloth wall coverings or operating the heater where impuri-

ties (such as tobacco smoke, aromatic candles, cleaning uids, oil or kerosene lamps, etc.) in the air

exist, may cause walls to discolor.

IMPORTANT: Vent-free heaters add moisture to the air. Although this is benecial, installing the heat-

er in rooms without enough ventilation air may cause mildew to form from too much moisture. See Air

for Combustion and Ventilation, pages 10 through 12.

CHECK GAS TYPE

Be sure your gas supply is right for your heater.

CLEARANCES TO COMBUSTIBLES

Carefully follow the instructions below. This heater is a designed to sit directly on the mantel base.

IMPORTANT: Maintain the minimum clearances shown in Figure 6 on page 13. If you can, provide

greater clearances from oor, ceiling and joining wall.

PREPARING FOR INSTALLATION

FIREPLACE CLEARANCES

CAUTION: If you install the replace in a home garage

• Fireplace pilot and burner must be at least 18" above oor.

• Locate the replace where moving vehicle will not hit it.

For convenience and efciency, install the replace

• Where there is easy access for operation, inspection and service.

• In the coldest part of room.

• If this appliance is to be installed directly on carpeting, tile or other combustible material, other than

wood ooring, the appliance must be installed on a metal or wood panel extending the full width

and depth of the appliance.

An optional blower kit (sold separately) is available from your retailer. See Accessories, page 43. If

planning to use the blower, follow the instructions provided with the blower for power source.

Minimum Clearances For Side Combustible Material, Side Wall and Ceiling

A. Clearances from the side of the replace cabinet to any combustible material and wall should

follow diagram in Figure 6.

B. Clearances from the top of the replace opening to the ceiling should not be less than 36".

6’’

Either

Side

Min.

36’’

Fig. 6 - Minimum Clearance to

Combustible Material

Min.

36''

6''

Either

Side

6''

• This rebox is only for use with the mantel provided.

VFF3-33PHDX, VFF3-33PHDY

BLOWER ASSEMBLY (OPTIONAL)

1. Remove Blower Top Access Panel and Bottom

Panel.

2. Mount Blower (B) onto bottom of Fireplace Top

using 4 screws. (F).

3. Pre-thread the Power Cord Screws (3). Attach

Power Cord (A) to Blower Access Panel.

4. Attach Temperature Sensor (C) to the Combustion

Top using 2 sheet metal screws.

INSTALLATION

1. Remove Blower Top Access Panel

and Bottom Panel.

2. Mount Blower (B) onto bottom of

Fireplace Top using 4 screws (F).

3. Pre-thread the Power Cord

Screws (3). Attach Power Cord (A)

to Blower Access Panel.

4. Attach Temperature Sensor (C) to

the Combustion Top using 2 sheet

metal screws.

Access Panel

Regulator

Screws

Power Cord

Access Panel

WARNING: This optional blower is equipped with a three-prong (grounding) plug for

your protection against shock hazard and must be plugged directly into a properly

grounded three-prong receptacle.

Firebox must be disconnected from gas supply and removed from mantel before

LQVWDOOLQJIDQDFFHVVRU\&RQWDFWDTXDOL¿HGVHUYLFHSHUVRQWRGRWKLV

%/2:(5,167$//$7,21237,21$/

Sheet

Metal

Screws

Senser

Bracket

Combustion Top

Mounting Holes

This blower is available online or at your local retailer. Sold Separately.

Firebox must be disconnected from gas supply and removed from mantel before installing fan

accessory. Contact a qualied service person to do this.

NOTE: Install Blower before placing rebox into mantel. We recommend installing the blower

FIRST.

WARNING: This optional blower is equipped with a three-prong (grounding) plug for your

protection against shock hazard and must be plugged directly into a properly grounded

three-prong receptacle.

Regulator

BLOWER ASSSEMBLY (CONTINUED)

INSTALLATION

5. Important: Insert the wires marked

with AUTO, OFF and MAN into line

slot on the right corner. Keep wires

close to the bottom and guide to

the front using the bottom access.

6. Insert two wires’ female plugs

marked with T1 and T2 (black and

yellow) into two male ports on

Temperature Sensor.

7. Insert the female plug on the white

power supply wire (marked with

P1), into the corresponding male

port (marked with P1).

8. Insert the female plug (marked

with P2) into the corresponding

male port, which is on the black

power supply wire (marked

with P2).

234

5. Important: Insert the wires marked with AUTO,

OFF and MAN into line slot on the right corner.

Keep wires close to the bottom and guide to the

front using the bottom access.

6. Insert two wires’ female plugs marked with T1

and T2 (black and yellow) into two male ports on

Temperature Sensor.

7. Insert the female plug on the white power supply

wire (marked with P1), into the corresponding

male port (marked with P1).

8. Insert the female plug (marked with P2) into the

corresponding male port, which is on the black power

supply wire (marked with P2).

BLOWER ASSSEMBLY (CONTINUED)

INSTALLATION

9. Insert the blower link (male plug)

into the power link (female port).

10. ,PSRUWDQW: Bind wires with cable

tie (G), and attach cable tie (G)

 LQWRWKH¿[HGKROHIURPWKHLQ

side of the Outer Casing. Do

the same with the wires through

the bottom access panel. Keep

wires from obstructing the blower.

11. Insert AUTO, OFF, MAN wires

through the Rocker Switch

opening.

)L[HG

Hole

12. Connect AUTO, OFF, MAN wires

to the three corresponding male

ports on the Rocker Switch (E).

Match the "Auto" wire to the

symbol " " and the "Man" wire

to the symbol " " on the rocker

switch (E).

9. Insert the blower link (male plug) into the power

link (female port).

10. Important: Bind wires with cable tie (G), and

attach cable tie (G) side of the Outer Casing.

Do the same with the wires through the bottom

access panel. Keep wires from obstructing the

blower.

11. Insert AUTO, OFF, MAN wires through the

Rocker Switch opening.

12. Connect AUTO, OFF, MAN wires to the three

corresponding male ports on the Rocker

Switch (E). Match the "Auto" wire to the symbol

"―" and the "Man" wire to the symbol " ═" on

the rocket switch (E).

BLOWER ASSSEMBLY (CONTINUED)

INSTALLATION

13. Push Rocker Switch (E) into

Control Panel and secure.

15. Check that all wires are secure

and reattach Blower Access Panel

to Outer Casing.

14. Secure the Green Ground wire to

the Grounding screw hole from

the inside with the screw.

A A

B B

C C

D D

SHEET 1 OF 1

DRAWN

CHECKED

MFG

APPROVED

dandowning

4/12/2013

DWG NO

Power Cord Attachment

TI TLE

SI ZE

SCALE

REV

Green Ground

Wire

Screw

Outer

Casing

Access Panel

Power Cord

Screw

13. Push Rocker Switch (E) into Control Panel and

secure.

14. Secure the Green Ground wire to the Grounding

screw hole from the inside with the screw.

15. Check that all wires are secure and reattach

Blower Access Panel to Outer Casing.

BLOWER ASSSEMBLY (CONTINUED)

INSTALLATION

WHITE

GREEN

RED

BLACK

AUTO OFF

MAN

~120V

60Hz

1. Power Cord

2. Bushing Strain Relief

3. Blower

4. Temperature Sensor

5. Rocker Switch

FAN

Electrical Wiring Diagram

CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can

cause improper and dangerous operation.

Verify proper operation after servicing.

NOTE: If any of the original wire as supplied with the appliance must be replaced, it must be

replaced with a wire of at least an equal temperature rating.

NOTE: If any of the original wire as supplied with the appliance must be replaced, it must be

replaced with a wire of at least an equal temperature rating.

CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can

cause improper and dangerous operation.

Verify proper operation after servicing.

MANTEL ASSEMBLY INSTRUCTIONS

Carefully remove all pieces from carton and

make sure that you have all parts listed

(refer to parts list on page 7).

1. Insert dowels (CC) into the predrilled the holes in

the edge of the left pilaster (E). Slip the left side

panel (C) over the dowels in the left pilaster (E)

and attach with the washers (BB) and bolts (AA)

through the predrilled holes as illustrated. Tight-

en with a screwdriver. Repeat using the right

pilaster (F) and the right side panel (D).

For model #s VFF3-33PHDX and VFF-33PHDY,

please go to step 2A. For model # VFF3-33PHDZ,

please go to step 2B.

2A. Insert dowels (CC) into the pre-drilled holes in

the front panel (G). Slip the left side panel as-

sembly over the dowels (CC) on the left side of

front panel (G). Slip the right side panel assem-

bly over the dowels (CC) on the right side of the

front panel (G). Make sure both panels are snug,

then secure with washers (BB) and bolts (AA)

inserted through pre-drilled holes as illustrated.

Tighten with a screwdriver.

Carefully remove all pieces from carton and

make sure that you have all parts listed

(refer to parts list on page 2).

1. Insert 3 dowels (CC) into predrilled holes in

edge of left pilaster (E). Slip left side panel (C)

over dowels in left pilaster (E) and attach with

bolts (AA) and washers (BB) through predrilled

holes as illustrated. Tighten with screwdriver.

Repeat using right pilaster (F) and right side

panel (D).

2. Insert 4 dowels (CC) into pre-drilled holes in

front panel (G). Slip left side panel assembly

over dowels (CC) on the left side of front panel

(G). Slip right side panel assembly over dowels

(CC) on the right side of front panel (G). Make

sure both panels are snug, then secure with

washers (BB) and bolts (AA) inserted through

pre-drilled holes as illustrated. Tighten with

screwdriver.

3. Set base (B) on a at, smooth surface. Insert

6 dowels into predrilled holes in base (B). Slip

assembly over dowels (CC) and secure with

bolts (AA) and washers (BB) inserted through

pre-drilled holes as illustrated. Tighten with

screwdriver.

ASSEMBLY INSTRUCTIONS

For model # VFF3-33PHDZ

2B-1. Insert 2 dowels (CC) into predrilled holes

in top edge of the short boards on the left

and right panel assemblies. Slip the front

panel (G) over dowels (CC) until snug.

Carefully remove all pieces from carton and

make sure that you have all parts listed (refer to

parts list on page 2-3).

1. Insert 3 dowels (CC) into predrilled holes in

the left front panel (B). Slip the left side panel

3 bolts (AA) through washers (BB), through

glue blocks on the left side panel (C), and into

predrilled holes in the left front panel (B).

Tighten securely. Repeat using the right front

panel (D) and the right side panel (E).

2. Lay the base (G) on a smooth, f at surface.

Insert 3 dowels (CC) into predrilled holes on

each end of the base (G) as shown. Slip left

side panel assembly over dowels (CC) until

snug. Insert 3 bolts (AA) through washers

(BB), through glue blocks on the left side panel

assembly, and into predrilled holes in the left

end of the base (G). Tighten securely. Repeat

on right end of the base (G) using the right side

assembly.

3. Insert 2 dowels (CC) into predrilled holes in

top edge of the short boards on the left and

right panel assemblies. Slip the front panel (F)

over dowels (CC) until snug.

ASSEMBLY INSTRUCTIONS

2B-1

MANTEL ASSEMBLY INSTRUCTIONS

4. Insert dowels (CC) into the predrilled holes

in the top panel (A). Slip the top panel (A)

over the dowels (C) and secure with wash-

ers (BB) and bolts (AA) through the pre-

drilled holes as illustrated. Tighten with a

screwdriver.

4. Insert 6 dowels (CC) into predrilled holes in

top panel (A). Slip top panel (A) over dowels

(BB) through predrilled holes as illustrated.

Tighten with screwdriver.

5. Set completed mantel in desired position

against wall.

ASSEMBLY INSTRUCTIONS

3. Set the base (B) on a at, smooth surface.

Insert dowels into the predrilled holes in the

base (B). Slip the assembly the over dowels

(CC) and secure with washers (BB) and bolts

(AA) inserted through the pre-drilled holes as

illustrated. Tighten with a screwdriver.

Carefully remove all pieces from carton and

make sure that you have all parts listed

(refer to parts list on page 2).

1. Insert 3 dowels (CC) into predrilled holes in

edge of left pilaster (E). Slip left side panel (C)

over dowels in left pilaster (E) and attach with

bolts (AA) and washers (BB) through predrilled

holes as illustrated. Tighten with screwdriver.

Repeat using right pilaster (F) and right side

panel (D).

2. Insert 4 dowels (CC) into pre-drilled holes in

front panel (G). Slip left side panel assembly

over dowels (CC) on the left side of front panel

(G). Slip right side panel assembly over dowels

(CC) on the right side of front panel (G). Make

sure both panels are snug, then secure with

washers (BB) and bolts (AA) inserted through

pre-drilled holes as illustrated. Tighten with

screwdriver.

3. Set base (B) on a at, smooth surface. Insert

6 dowels into predrilled holes in base (B). Slip

assembly over dowels (CC) and secure with

bolts (AA) and washers (BB) inserted through

pre-drilled holes as illustrated. Tighten with

screwdriver.

ASSEMBLY INSTRUCTIONS

2B-2. Then secure with washers (BB) and bolts

(AA) inserted through pre-drilled holes as

illustrated. Tighten with a screwdriver.

2B-2

MANTEL ASSEMBLY INSTRUCTIONS

5. Set the completed mantel in a desired posi-

tion against wall.

6. Carefully lift the insert through the center

opening in the front of the replace. Slide

the insert back through the opening until the

metal trim makes contact with the front of the

mantel.

4. Insert 6 dowels (CC) into predrilled holes in

top panel (A). Slip top panel (A) over dowels

(BB) through predrilled holes as illustrated.

Tighten with screwdriver.

5. Set completed mantel in desired position

against wall.

ASSEMBLY INSTRUCTIONS

GAS SELECTION INSTRUCTIONS

CAUTION: The knob to the gas selection means shall not be accessed or adjusted while the

appliance is in operation.

CAUTION: Two gas line installations at the same time are prohibited. The access plate to simple

switching means shall not be opened while heater is in operation.

Installation and adjustments shall be made by a qualied technician only.

NOTE: If you are connecting this appliance to propane do not make any adjustments. Proceed to

installing the gas line as instructed in the Owner’s Manual.

Convert to natural gas:

Step 1 - Adjust the gas selector valve

Push in on the selector valve Knob and rotate the knob

counter-clockwise until it stops. Release the knob (See Fig. 8)

Do not operate the appliance between locked positions.

Reverse step 1 to convert back to propane gas.

INSTALLATION

WARNING: This appliance can be used with propane or natural gas. It is shipped from the

factory adjusted for use with propane.

Fig. 8 - Selector Valve

Propane

Position

Natural Gas

Position

Fig. 9 - Regulator Conversion

CONNECTING TO GAS SUPPLY

WARNING: A qualied service technician must connect heater to gas supply. Follow all local

codes.

CAUTION: Never connect heater directly to the gas supply. This heater requires an external

regulator (not supplied). The external regulator between the gas supply and heater must be installed.

Gas supplier provides external regulator for natural gas.

WARNING: Never connect heater to private (non-utility) gas wells. This gas is commonly known

as wellhead gas.

The installer must supply an external regulator for liquid propane. The external regulator is provided

by the gas supplier for natural gas. The external regulator will reduce incoming gas pressure. You

must reduce incoming gas pressure to between 11 and 14 in. of water column for propane and

between 6 and 14 in. of water column for natural gas. If you do not reduce incoming gas pressure,

heater regulator damage could occur. Install external regulator with the vent pointing down as shown

in Fig. 6. Pointing the vent down protects it from freezing rain or sleet.

* Purchase the optional equipment shutoff valve from your local Home Center store.

INSTALLATION

CAUTION: Use only new black iron or steel pipe. Internally tinned copper tubing

may be used in certain areas. Check your local codes. Use pipe of ½ in. diameter

or greater to allow proper volume gas to heater. If pipe is too small, loss of pressure

will occur. Installation must include an equipment shutoff valve, union, and plugged

1/8-in. NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must

be upstream from heater (See Fig. 10).

IMPORTANT: Install equipment shutoff valve in an accessible location. The equipment

shutoff valve is for turning on or shutting off the gas to the appliance. Apply pipe joint

sealant lightly to male threads. This will prevent excess sealant from going into pipe.

Excess sealant in pipe could result in clogged heater valves.

Approved

Flexible

Gas Line

or 1/2''

Black Pipe

Fig. 9 - Regulator Conversion

Fig. 10 - Gas Connection

INSTALLATION

Fig. 11 - Attaching Flexible Gas Line

to Equipment Shutoff Valve

Flexible Gas Line

or Black Pipe to

Fireplace Cabinet

Regulator

To Regulator

NOTICE: Most building codes do not permit concealed gas connections. Check

your local building code prior to using a Flexible Gas Line for this installation.

CAUTION: Use pipe joint sealant that is resistant to gas (PROPANE or NG). We

recommend that you install a sediment trap in a supply line as shown in Fig. 10.

Locate sediment trap where it is within reach for cleaning and not likely to freeze.

Install in the piping system between fuel supply and heater. A sediment trap traps

moisture and contaminants. This keeps them from going into heater controls. If

sediment trap is not installed or is installed incorrectly, heater may not run properly.

CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when

connecting into gas piping and/or ttings. NG Models: 6 in. to 14 in. W.C. Gas

supplier provides external regulator for natural gas.

• 8'' Adjustable Wrench

• 8'' Pipe Wrench

• Flexible Gas Line (24'' Min.) or 1/2'' Black Pipe

• 90 Deg. 3/8 NPT x 3/8'' Flare Fitting or 3/8'' Street Elbow

• Sealant (Resistant to Propane (LP) Gas)

• Shut Off Valve

1) A variety of options are possible for routing the Gas Connection Lines depending on where

your Gas Supply line is located. Install the 3/8'' Fitting to the Fireplace Cabinet Regulator

using Sealant and direct the attachment and either left or right toward the Gas Supply Line.

Installation Items Needed (Not Provided)

2) Install the Gas Line to the 90 Deg. tting and attach to the Shut Off Valve. It may be

necessary to cut and access hole in the side or bottom of the Mantel Cabinet depending on

your particular connection.

3) Check all connections for gas leaks.

LP Regulator

NG Regulator

Fig. 11 - Attaching Flexible Gas Line

to Equipment Shutoff Valve

WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts

specically approved with this heater may result in property damage or personal injury.

CAUTION: After installation and periodically thereafter, check to ensure that no yellow ame comes in

contact with any log. With the heater set to High, check to see if yellow ames contact any log. If so,

reposition logs according to the log installation instructions in this manual. Yellow ames contacting

logs will create soot.

It is very important to install the logs

exactly as instructed. Do not modify logs.

Use only logs supplied with heater.

Each log is marked with a number.

this number will help you identify the logs

when installing. After installing logs, add

decorative cinders around the grate base,

do not place any decorative cinders on

logs or burner.

Provided Logs: 5

Installing Log #1 Installing Log #2 Installing Log #3

1. Insert log #1 onto the

rear brackets of the base

pan.

2. Insert log #2 onto the

middle row of pins on the

base pan.

4. Insert log #4 onto the

front left pin of the base

pan.

Installing Log #4 Installing Log #5

3. Insert log #3 onto the

front right pin of the base

pan.

5. Insert log #5 onto the

left pins of log #1 & #2 and

the pin of log #3.

ASSEMBLING LOGS

541 2 3

Once logs have been

installed, replace the

rebox screen.

INSTALLATION

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping and connections for leaks after installing or servicing. Correct all

leaks immediately.

WARNING: Never use an open ame to check for a leak. Apply a mixture of liquid soap and water

to all joints. If bubbles form, there may be a leak. Correct all leaks immediately.

Pressure Testing Gas Supply Piping System

Test Pressures In Excess Of 1/2 PSIG ( 3.5kPa )

1. Disconnect heater with its appliance main gas valve (control valve) and equipment shutoff valve

from gas supply piping system. Pressures in excess of 1/2 PSIG will damage heater regulator.

2. Cap off open end of gas pipe where equipment shutoff valve was connected.

3. Pressurize supply piping system by either using compressed air or opening gas supply tank valve.

4. Check all joints of gas supply piping system. Apply mixture of liquid soap and water to gas joints. If

bubbles form, there may be a leak.

5. Correct all leaks immediately.

6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected ttings for leaks.

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (See Fig. 12).

2. Pressure supply piping system by either using compressed air or opening gas supply tank valve.

3. Check all joints from gas meter to equipment shutoff valve (See Fig.13). Apply mixture of liquid

soap and water to gas joints. If bubbles form, there may be a leak.

4. Correct all leaks immediately.

Pressure Testing Heater Gas Connections

1. Open equipment shutoff valve (See Fig. 12).

2. Open gas supply tank valve.

3. Make sure control knob of heater is in the OFF position.

4. Check all joints from equipment shutoff valve to control valve

(See Fig. 13). Apply mixture of liquid soap and water to gas joints.

If bubbles form, there may be a leak.

5. Light heater (see Operation, page 26).

Check all other internal joints for leaks.

6. Turn off heater (see "To Turn Off Gas to Appliance," page 27).

Fig. 13 - Checking Gas Joints

(Propane/LP Only)

Fig. 12 - Equipment Shutoff Valve

Fig. 14 - Checking Gas Joints

(Natural Gas Only)

Fig. 12 - Equipment Shutoff Valve

FOR YOUR SAFETY; READ BEFORE LIGHTING

OPERATION

WARNING: If you do not follow these instructions exactly, a re or explosion may

result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by the electronic ignitor. When lighting the pilot,

follow these instructions exactly.

B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell next to the oor

because some gas is heavier than air and will settle on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not

push in or turn by hand, don’t try to repair it, call a qualied service technician. Forced or attempted

repair may result in re or explosion.

D. Do not use this appliance if any part has been under water. Immediately call a qualied service

technician to inspect the appliance and to replace any part of the control system and any gas control

which has been under water.

WARNING: Do not use a blower insert, heat exchanger insert or other accessory not

approved for use with this heater.

OPERATION

Model VFF3-33PH(DX)(DY)(DZ)

1. STOP! Read the safety information on the page before this.

2. Open the lower access panel located below the replace screen.

• Set receiver switch to “ON” position (See Fig. 17).

3. Turn control knob clockwise to the “OFF” position (See Fig. 17).

4. Wait ve (5) minutes to clear out any gas. Then smell for gas, including

near the oor. If you smell gas, STOP! Follow “B” in the safety information

on the page before this. If you don’t smell gas, go to the next step.

5. Push in slightly and turn control knob counterclockwise to the

“PILOT” position (See Fig. 17). Depress control knob.

6. With control knob depressed, push down on the ignitor button until the

pilot lights. The pilot is located behind the replace screen, centered near

the rear of the burner (See Fig. 18).

7. Keep control knob depressed for (30) seconds after pilot lights. Release

control knob.

• If the control knob does not pop up when released, stop and immediately

call a qualied service technician or gas supplier.

• If pilot goes out repeat steps 3 through 7. Wait (1) minute before attempting

to light pilot again. If after several tries the pilot still goes out, turn the

gas control knob clockwise to the “OFF” position and call a qualied

service technician.

8. Turn control knob counterclockwise to the “ON” position.

9. To use the included thermostatic remote control, set receiver switch to

the “REMOTE” position (See Fig. 19). Press the ON button to turn on the

remote to ignite the main burner. Refer to the remote control instruction

manual on page 29 for “MODE” and “SET” functions.

ONOFF

REMOTE

LEARN

Model VFF3-33PH(DX)(DY)(DZ)

1. Set thermostat to the lowest setting.

2. Press the OFF button on the remote control.

3. Open the lower access panel located under the replace screen.

4. Push in slightly and turn control knob clockwise to the “OFF” position.

5. Close lower access panel.

Fig. 17 - Receiver

& Control Knob

OFF

MODE

SET

Fig.19 - Remote

Fig. 18 - Pilot

LP PILOT

NG PILOT

TO TURN OFF GAS TO APPLIANCE

REMOTE CONTROL OPERATION

MULTI-FUNCTION WIRELESS REMOTE CONTROL SYSTEM

FOR OPERATING A LATCHING SOLENOID VALVE, MANUALLY OR WITH A THERMOSTAT FUCTION

INTRODUCTION

This remote control system was developed to provide a safe, reliable, and user-friendly remote control system for gas heating

appliances. The system is operated manually from the transmitter. The system operates on radio frequencies (RF) within a 20-feet

range using non-directional signals. The system operates on one of 1,048,576 security codes that are programmed into the transmitter

at the factory; the remote receiver's code must be matched to that of the transmitter prior to initial use.

Review COMMUNICATION SAFETY under GENERAL INFORMATION section. This safety feature shuts down

the appliance when a potentially unsafe condition exists.

TRANSMITTER

This remote control SYSTEM offers the user a battery-operated remote control to

power a latching solenoid such as those used with gas valves used in some

heater rated gas logs, gas fireplaces and other gas heating appliances.

The solenoid circuit uses the battery power from the receiver to operate a

solenoid. The circuit has reversing polarity software which reverses the positive

(+) and negative (-) output of the receiver's battery power to drive a latching

solenoid ON/OFF. The SYSTEM is controlled by the remote transmitter.

The transmitter operates on a (2) 1.5V AAA batteries.

ALKALINE batteries should always be used for longer battery life and maximum

operational performance. Re-chargeable batteries should not be used.

Before using the transmitter, install the (2) AAA transmitter batteries into the

battery compartment. (Use caution that batteries are installed in the proper

direction)

KEY SETTINGS

ON - Operates unit to on position, Manually operated solenoid ON.

OFF - Operates unit to off position, Manually operated solenoid OFF.

MODE - Changes unit from manual mode to thermo mode.

SET - Sets temperature in thermo mode.

MODE

OFF

SET

MODE

OFF

BUTTON

WALL CLIP

SLOT

BATTERY

COMPARTMENT

FRONT BACK

OFF

SET

BUTTON

MODE

BUTTON

SET

BUTTON

IF YOU CANNOT READ OR UNDERSTAND THESE INSTALLATION

INSTRUCTIONS DO NOT ATTEMPT TO INSTALL OR OPERATE

Review COMMUNICATION SAFETY under GENERAL INFORMATION section. This

safety feature shuts down the appliance when a potentially unsafe condition exists.

REMOTE CONTROL OPERATION

1. DISPLAY Indicates CURRENT room temperature .

F OR

C Indicates degrees Fahrenheit or Celsius.

3. FLAME Indicates burner/valve in operation.

4. ROOM Indicates remote is in THERMO operation.

5. TEMP Appears during manual operation.

6. SET Appears during time the of setting the desired

temperature in the thermo operation.

SETTING

F /

C SCALE

The factory setting for temperature is

F. To change this setting to

first

• Press the ON key and the OFF key on the transmitter at the same

time this will change from

0 F

0 C

. Follow this same procedure to

change from

C back to

MANUAL FUNCTION

To operate the system in the manual “MODE” do the following.

ON OPERATION

Press the ON key the appliance flame will come on. During this time the

LCD screen will show ON, after 3 seconds the LCD screen will default

to display room temperature and the word TEMP will show. (Flame icon

will appear on LCD screen in manual on mode)

OFF OPERATION

Press the OFF key the appliance flame will shut off. During this time the

LCD screen will show OF, after 3 seconds the LCD screen will default to

display room temperature and the word TEMP will show.

THERMOSTAT FUNCTION

SETTING DESIRED ROOM TEMPERATURE

This remote control system can be thermostatically controlled when the

transmitter is in the THERMO mode (The word ROOM must be

displayed on the screen). To set the THERMO MODE and DESIRED

room temperature,

Press the MODE key until the LCD screen shows the word ROOM,

then the remote is in the thermostatic mode.

Press and hold the SET key until the desired set temperature is

reached. (By pressing and holding the set key the LCD screen set

numbers will increase from 45

to 99

then restart over at 45

) Next

TEMP

TEMPSET

THERMO SET

SCREEN WHILE

DEPRESSING OFF

KEY

TEMP

SCREEN AFTER 3

SECOND DEFAULT

ROOM

TEMP

THERMO MODE

TEMP

SCREEN AFTER 3

SECOND DEFAULT

ROOM

LCD - Liquid Crystal Display

TEMP

SET

SCREEN WHILE

DEPRESSING ON

KEY

REMOTE CONTROL OPERATION

release the SET key. The LCD screen will display the set temperature

for 3 seconds and the LCD screen will flash the set temperature for 3

seconds, then the LCD screen will default to display the room

temperature.

TO CHANGE THE SET TEMPERATURE

Press and hold the SET key until the desired set temperature is

reached. (By pressing and holding the set key the LCD screen set

numbers will increase from 45

to 99

then restart over at 45

) Next

release the SET key. The LCD screen will display the set temperature

for 3 seconds, then will flash the set temperature for 3 seconds, then the

LCD screen will default to display the room temperature.

Press the MODE key to disengage the thermo mode. The word ROOM

on the LCD screen will not show when the thermo is not in operation.

NOTE: The highest SET temperature is 99

Fahrenheit (32

Celsius)

and the lowest temperature is (45

Fahrenheit (6

Celsius)

OPERATIONAL NOTES:

The Thermo Feature on the transmitter operates the appliance whenever the ROOM TEMPERATURE varies a certain number of

degrees from the SET TEMPERATURE. This variation is called the “SWING” or TEMPERATURE DIFFERENTIAL. The normal

operating cycle of an appliance may be 2-4 times per hour depending on how well the room or home is insulated from the cold or drafts.

The factory setting for the “swing number” is 2. This represents a temperature variation of +/- 2

F (1

C) between SET temperature

and ROOM temperature, which determines when the fireplace will be activated.

The transmitter has ON and OFF manual functions that are activated by pressing either button on the face of the transmitter. When a

button on the transmitter is pressed the word ON or OF will appear on the LCD screen to show while the signal is being sent. Upon

initial use, there may be a delay of three seconds before the remote receiver will respond to the transmitter. This is part of the system's

design.

POWER SETTING – CON 1001 TH

The electronics in the remote control system have the capability of "powering" two different types of DC-powered components. If any

operational problems are noted, contact Customer Service.

The RECEIVER comes from the factory programmed to provide pulse DC voltage (5.5 VDC to 6.3 VDC) to a latching solenoid.

REMOTE RECEIVER

IMPORTANT

THE REMOTE RECEIVER SHOULD BE POSITIONED WHERE AMBIENT

TEMPERATURES DO NOT EXCEED 130° F.

The remote receiver (right) operates on (4) 1.5V AA-size batteries. It is

recommended that ALKALINE batteries be used for longer battery life and maximum

microprocessor performance. IMPORTANT: New or fully charged batteries are

essential to proper operation of the remote receiver as a latching solenoid power

consumption is substantially higher than standard remote control systems. Re-

chargeable batteries should not be used.

NOTE: The remote receiver will only respond to the transmitter when the 3-position

slide button on the remote receiver is in the REMOTE position. The remote receiver

houses the microprocessor that responds to commands from the transmitter to

control system operation.

ROOM

TEMP

THERMO ON

ROOM

TEMP

THERMO OFF

REMOTE

OFF

LEARN

Requires 4-AA 1.5V

alkaline batteries

Learning

button

Remote Receiver

Battery cover slides on/off

Slide

Switch

REMOTE

OFF

THE REMOTE RECEIVER SHOULD BE POSITIONED WHERE AMBIENT

TEMPERATURES DO NOT EXCEED 130° F.

Non-rechargeable batteries are not to be recharged. Do not mix different types of batteries such as alkaline, carbon-zinc, or recharge-

able batteries Do not mix old and new batteries. Batteries are to be inserted with the correct polarity. Exhausted batteries are to be

removed from the product. Caution for ingestion (small batteries only).

release the SET key. The LCD screen will display the set temperature

for 3 seconds and the LCD screen will flash the set temperature for 3

seconds, then the LCD screen will default to display the room

temperature.

TO CHANGE THE SET TEMPERATURE

Press and hold the SET key until the desired set temperature is

reached. (By pressing and holding the set key the LCD screen set

numbers will increase from 45

to 99

then restart over at 45

) Next

release the SET key. The LCD screen will display the set temperature

for 3 seconds, then will flash the set temperature for 3 seconds, then the

LCD screen will default to display the room temperature.

Press the MODE key to disengage the thermo mode. The word ROOM

on the LCD screen will not show when the thermo is not in operation.

NOTE: The highest SET temperature is 99

Fahrenheit (32

Celsius)

and the lowest temperature is (45

Fahrenheit (6

Celsius)

OPERATIONAL NOTES:

The Thermo Feature on the transmitter operates the appliance whenever the ROOM TEMPERATURE varies a certain number of

degrees from the SET TEMPERATURE. This variation is called the “SWING” or TEMPERATURE DIFFERENTIAL. The normal

operating cycle of an appliance may be 2-4 times per hour depending on how well the room or home is insulated from the cold or drafts.

The factory setting for the “swing number” is 2. This represents a temperature variation of +/- 2

F (1

C) between SET temperature

and ROOM temperature, which determines when the fireplace will be activated.

The transmitter has ON and OFF manual functions that are activated by pressing either button on the face of the transmitter. When a

button on the transmitter is pressed the word ON or OF will appear on the LCD screen to show while the signal is being sent. Upon

initial use, there may be a delay of three seconds before the remote receiver will respond to the transmitter. This is part of the system's

design.

POWER SETTING – CON 1001 TH

The electronics in the remote control system have the capability of "powering" two different types of DC-powered components. If any

operational problems are noted, contact Customer Service.

The RECEIVER comes from the factory programmed to provide pulse DC voltage (5.5 VDC to 6.3 VDC) to a latching solenoid.

REMOTE RECEIVER

IMPORTANT

THE REMOTE RECEIVER SHOULD BE POSITIONED WHERE AMBIENT

TEMPERATURES DO NOT EXCEED 130° F.

The remote receiver (right) operates on (4) 1.5V AA-size batteries. It is

recommended that ALKALINE batteries be used for longer battery life and maximum

microprocessor performance. IMPORTANT: New or fully charged batteries are

essential to proper operation of the remote receiver as a latching solenoid power

consumption is substantially higher than standard remote control systems. Re-

chargeable batteries should not be used.

NOTE: The remote receiver will only respond to the transmitter when the 3-position

slide button on the remote receiver is in the REMOTE position. The remote receiver

houses the microprocessor that responds to commands from the transmitter to

control system operation.

ROOM

TEMP

THERMO ON

ROOM

TEMP

THERMO OFF

REMOTE

OFF

LEARN

Requires 4-AA 1.5V

alkaline batteries

Learning

button

Remote Receiver

Battery cover slides on/off

Slide

Switch

REMOTE

OFF

REMOTE CONTROL OPERATION

FUNCTIONS:

• With the slide switch in the REMOTE position, the system will only operate

if the remote receiver receives commands from the transmitter.

• Upon initial use or after an extended period of no use, the ON button may

have to be pressed for up to three seconds before activating servo motor. If

the system does not respond to the transmitter on initial use, see

LEARNING TRANSMITTER TO RECEIVER.

• With the slide switch in the ON position you can manually turn ON the

system.

• With the slide in the OFF position, the system is OFF.

• It is suggested that the slide switch be placed in the OFF position if you will

be away from your home for an extended period of time.

• Placing the slide switch in the OFF position also functions as a

safety "lock out" by both turning the system OFF and rendering the

transmitter inoperative.

INSTALLATION INSTRUCTIONS

WARNING

DO NOT CONNECT REMOTE RECEIVER DIRECTLY TO 110-120VAC POWER. THIS WILL BURN

OUT THE RECEIVER. FOLLOW INSTRUCTIONS FROM MANUFACTURER OF GAS VALVE FOR

CORRECT WIRING PROCEDURES. IMPROPER INSTALLATION OF ELECTRIC COMPONENTS

CAN CAUSE DAMAGE TO GAS VALVE AND REMOTE RECEIVER.

INSTALLATION

The remote receiver can be mounted on or near the fireplace hearth. PROTECTION FROM EXTREME HEAT IS VERY IMPORTANT.

Like any piece of electronic equipment, the remote receiver should be kept away from temperatures exceeding 130º F inside the

receiver case. Battery life is also significantly shortened if batteries are exposed to high temperatures.

HEARTH MOUNT

The remote receiver can be placed on the fireplace hearth or under the fireplace, behind the

control access panel. Position where the ambient temperature inside the receiver case does not

exceed 130º F. NOTE: Black Button is used on Hearth Mount Applications.

WIRING INSTRUCTIONS

Make sure the remote receiver switch is in the OFF position. For best results it is recommended

that 18 gauge stranded wires should be used to make connections and no longer than 20-feet.

This CON1001 TH remote receiver is to be connected

to a manual valve with a latching ON/OFF solenoid.

Connect two 18 gauge stranded or solid wires from the

remote receiver terminals to the latching solenoid.

(See figure to the right)

IMPORTANT NOTE: Operation of this control is

dependent on which wire is attached to which terminal.

If operation of control does not correspond to operating

buttons on transmitter, reverse wire installation at the

receiver or at the control.

Black Wire

Red Wire

Pulse Connection

Concentric Valve

Wire terminals

Remote Receiver

Receiver

Slide

Button

REMOTE

OFF

LEARN

Wire terminals

Remote Receiver

Receiver

Slide

Button

REMOTE

OFF

LEARN

Remote Receiver

Receiver

Slide

Button

REMOTE

OFF

PULSE MODE

Terminals

LEARN

DO NOT CONNECT REMOTE RECEIVER DIRECTLY TO 110-120VAC POWER. THIS WILL BURN

OUT THE RECEIVER. FOLLOW INSTRUCTIONS FROM MANUFACTURER OF GAS VALVE FOR

CORRECT WIRING PROCEDURES. IMPROPER INSTALLATION OF ELECTRIC COMPONENTS CAN

CAUSE DAMAGE TO GAS VALVE AND REMOTE RECEIVER.

REMOTE CONTROL OPERATION

GENERAL INFORMATION

COMMUNICATION – SAFETY – TRANSMITTER

This remote control has a COMMUNICATION –SAFETY function built into its software. It provides an extra margin of safety when the

TRANSMITTER is out of the normal 20-foot operating range of the receiver.

The COMMUNICATION – SAFETY feature operates in the following manner, in all OPERATING MODES – ON/ ON THERMO.

At all times and in all OPERATING MODES, the transmitter sends an RF signal every fifteen (15) minutes, to the receiver, indicating

that the transmitter is within the normal operating range of 20-feet. Should the receiver NOT receive a transmitter signal every 15

minutes, the IC software, in the RECEIVER, will begin a 2-HOUR (120-minute) countdown timing function. If during this 2-hour period,

the receiver does not receive a signal from the transmitter, the receiver will shut down the appliance being controlled by the receiver.

The RECEIVER will then emit a series of rapid “beeps” for a period of 10 seconds. Then after 10 seconds of rapid beeping, the

RECEIVER will continue to emit a single “beep” every 4 seconds until a transmitter ON or MODE Button is pressed to reset the

receiver. The intermittent 4-second beeping will go on for as long as the receiver’s batteries last which could be in excess of one year.

To “reset” the RECEIVER and operate the appliance, you must press the ON or MODE button on the transmitter. By turning the

system to ON, the COMMUNICATION -SAFETY operation is overridden and the system will return to normal operation depending on

the MODE selected at the transmitter. The COMMUNICATION – SAFETY feature will reactivate should the transmitter be taken out of

the normal operating range or should the transmitter’s batteries fail or be removed.

CP (CHILDPROOF) FEATURE

This remote control includes a CHILDPROOF “LOCK-OUT” feature that allows the user to “LOCK-OUT” operation of the appliance,

from the TRANSMITTER.

SETTING “LOCK-OUT” –(CP)

• To activate the “LOCK-OUT” feature, press and hold the ON button and the MODE button at the same time for 5 seconds. The

letters CP will appear in the TEMP frame on the LCD screen.

• To disengage the “LOCK-OUT”, press and hold the ON button and the MODE button at the same time for 5 seconds and the letters

CP will disappear from the LCD screen and the transmitter will return to its normal operating condition.

• To verify that transmitter is in the CP lock-out mode press any key and the LCD screen will show “CP”

NOTE: If the appliance is already operating in the ON or THERMO MODES, engaging the “LOCK-OUT” will not cancel the operating

MODE. Engaging the “LOCK-OUT” prevents only the manual operation of the TRANSMITTER. If in the auto modes, the THERMO

operation will continue to operate normally. To totally “LOCK-OUT” the operation of the TRANSMITTER’S operating signals; the

transmitter’s MODE must be set to OFF.

LEARNING TRANSMITTER TO RECEIVER

Each transmitter uses a unique security code. It will be necessary to press the LEARN button on the receiver to accept the transmitter

security code upon initial use, if batteries are replaced, or if a replacement transmitter is purchased from your dealer or the factory. In

order for the receiver to accept the transmitter security code, be sure the slide button on the receiver is in the REMOTE position; the

receiver will not LEARN if the slide switch is in the ON or OFF position. The LEARN button in located on the front face of the receiver;

inside the small hole labeled LEARN. Using a small screwdriver or end of a paperclip gently press and release the black LEARN button

inside the hole. When you release the LEARN button the receiver will emit an audible “beep”. After the receiver emits the beep press

the transmitter ANY button and release. The receiver will emit several beeps indicating that the transmitter’s code has been accepted

into the receiver.

The microprocessor that controls the security code matching procedure is controlled by a timing function. If you are unsuccessful in

matching the security code on the first attempt, wait 1 - 2 minutes before trying again--this delay allows the microprocessor to reset its

timer circuitry--and try up to two or three more times.

REMOTE CONTROL OPERATION

BATTERY LIFE

Replace all batteries regularly. When the transmitter no longer operates the remote receiver from a distance it did previously (i.e., the

transmitter's range has decreased) or the remote receiver does not function at all, the batteries should be checked. It is important that

the remote receiver batteries are fully charged, providing combined output voltage of at least 5.5volts. The handheld transmitter should

operate with as little as 2.5 volts battery power.

TROUBLESHOOTING

If you encounter problems with your fireplace system, the problem may be the fireplace itself or it could be with the remote

system. Review the fireplace manufacturer's operation manual to make sure all connections are properly made. Then check the

operation of the remote in the following manner:

• Make sure the batteries are correctly installed in the RECEIVER. One reversed battery will keep receiver from operating properly.

• Check battery in TRANSMITTER to ensure contacts are touching (+) and (-) ends of battery. Bend metal contacts in for tighter fit.

• Be sure RECEIVER and TRANSMITTER is within 20-feet operating range.

• Clear Codes: Memory in the receiver might be full if the learn button is pressed too many times. If this happens it will not allow any

more codes to be learned and no audible beep will be heard. To clear memory, place the receiver slide switch into the REMOTE

position. Press the learn button and release after 10 seconds. You should hear three (3) long audible beeps indicating all codes

have cleared. You can now “learn” the transmitter to the receiver as described in the General Information Section.

• Keep RECEIVER from temperatures exceeding 130° F. Battery life shortened when ambient temperatures are above 115° F.

• If RECEIVER is installed in tightly enclosed metal surround, the operating distance will be shortened.

• Rechargeable batteries should not be used. They do not supply sufficient power to operate the remote system.

SPECIFICATIONS

BATTERIES: Transmitter (2) 1.5 volt AAA batteries

Remote Receiver 6V - 4 ea. AA 1.5 Alkaline

FCC ID No.'s: transmitter - 2ARLSGH03-C

FCC REQUIREMENTS

NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY

UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S

AUTHORITY TO OPERATE THE EQUIPMENT.

FCC REQUIREMENTS

NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY

UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S

AUTHORITY TO OPERATE THE EQUIPMENT.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

NOTE: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation.

OPERATION

INSPECTING BURNERS

Check pilot ame pattern and burner ame patterns often.

PILOT FLAME PATTERN

Figure 20 shows a correct pilot ame pattern. Figure 21 shows an incorrect pilot ame pattern. The

incorrect pilot ame is not touching the thermocouple. This will cause the thermocouple to cool. When

the thermocouple cools, the replace will shut down.

If pilot ame pattern is incorrect, as shown in Figure 21.

• Turn replace off (see To Turn Off Gas to Appliance, page 27.

• See Troubleshooting, page 37.

Note: The pilot ame on natural gas units will have a slight curve, but the ame should be blue and

have no yellow or orange color.

WARNING: If yellow tipping occurs, your heater could produce increased levels of carbon

monoxide. If burner ame pattern shows yellow tipping, follow instructions on the next page.

WARNING: Do not allow fans to blow directly into the replace. Avoid any drafts that alter burner

ame patterns.

WARNING: Do not use a blower insert, heat exchanger insert or other accessory not approved for

use with this heater.

Notice: Do not mistake orange ames with yellow tipping. Dirt or other ne particles enter the heater

and burn causing brief patches of orange ame.

Fig. 20 - Correct Pilot Flame Pattern Fig. 21 - Incorrect Pilot Flame Pattern

LP PILOT

NG PILOT

LP PILOT

NG PILOT

CARE AND MAINTENANCE

WARNING: Turn off heater and let cool before servicing.

CAUTION: You must keep control areas, burner, and circulating air passageways of heater

clean. Inspect these areas of heater before each use. Have heater inspected yearly by a

qualied service person. Heater may need more frequent cleaning due to excessive lint

from carpeting, bedding material, pet hair, etc.

WARNING: Failure to keep the primary air opening(s) of the burner(s) clean may result in sooting

and property damage.

BURNER ORIFICE HOLDER AND PILOT AIR INLET HOLE

The primary air inlet holes allow the proper amount of air to mix with the gas. This provides a clean

burning ame. Keep these holes clear of dust, dirt, lint and pet hair. Clean these air inlet holes prior to

each heating season. Blocked air holes will create soot. We recommend that you clean the unit every

three months during operation and have replace inspected yearly by a qualied service person.

We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt.

To clean these parts we recommend using compressed air no greater than 30 PSI. Your local

computer store, hardware store or home center may carry compressed air in a can. If using

compressed air in a can, please follow the directions on the can. If you don’t follow directions on the

can, you could damage the pilot assembly.

BURNER FLAME PATTERN

Figure 22 shows a correct burner ame pattern. Figure 23 shows an incorrect burner ame pattern.

The incorrect burner ame pattern shows sporadic, irregular ame tipping. The ame should not be

dark or have an orange/reddish tinge.

Note: When using the replace the rst time, the ame will be orange for approximately one hour until

the log cures.

If burner ame pattern is incorrect, as shown in Figure 23

• turn replace off (see To Turn Off Gas to Appliance, page 27).

• see Troubleshooting, page 37.

2-3 inches

above logs

6-12 inches

above logs

Fig. 22 - Correct Burner Flame Pattern Fig. 23 - Incorrect Burner Flame

Pattern

CARE AND MAINTENANCE

LOG SET

• If you remove the log set for cleaning, refer to pages 23 & 24, for placement instructions.

• Replace log set if broken or chipped (dime sized or larger).

CABINET

Air Passageways

Use a vacuum cleaner or pressurized air to clean.

Exterior

Use a soft cloth dampened with a mild soap and water mixture. Wipe the cabinet to remove dust.

Fig. 24 - Primary Air Inlet

Slot on Burner Tube

1. Shut off unit including pilot. Allow unit to cool for at least 30 minutes.

2. Inspect burner, pilot and primary air inlet holes on orice holder for dust and dirt (See Fig. 24).

3. Blow air through the ports/slots and holes in the burner.

4. Check the orice holder located at the end of the burner tube again. Remove any large particles

of dust, dirt, lint or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the orice holder.

6. In case any large clumps of dust have now been pushed into the burner repeat steps 3 and 4.

Clean the pilot assembly also. A yellow tip on the pilot ame indicates dust and dirt in the pilot

assembly. There is a small pilot air inlet hole about 2" from where the pilot ame comes out of

the pilot assembly (see Figure 25 depending on model). With the unit off, lightly blow air through

the air inlet hole. You may blow through a drinking straw if compressed air is not available.

Fig. 25 - Pilot Inlet Air Hole

LP Pilot Air

Inlet Hole

NG Pilot Air

Inlet Hole

Primary Air

Inlet Hole

Burne

r Tube

Shutter

Fig. 24 - Primary Air Inlet Hole

on Burner Tube

Burner

Tube

Primary Air

Inlet Slot

Shutter

LP PILOT

NG PILOT

DUAL FUEL MODELS

*We recommend that you clean the unit every three months during operation and have replace inspected

yearly by a qualied service person. Failure to keep the primary air opening(s) of the burner(s) clean may

result in sooting and property damage.

TROUBLESHOOTING

WARNING: If you smell gas:

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint

remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix

with combustion air and create odors.

WARNING: Make sure that power is turned off before proceeding.

WARNING: Turn off and let cool before servicing. Only a qualied service person should service

and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION

When ignitor button

is pressed in, there

is no spark at ODS/

pilot.

1. Ignitor electrode is

positioned wrong.

2. Ignitor electrode is broken.

3. Ignitor electrode is not

connected to ignitor cable.

4. Ignitor cable is pinched or

wet.

5. Damaged ignitor cable.

6. Bad push button ignitor.

1. Replace electrode.

2. Replace electrode.

3. Replace ignitor cable.

4. Free ignitor cable if pinched by any

metal or tubing. Keep ignitor cable dry.

5. Replace ignitor cable.

6. Replace push button ignitor.

When ignitor button

is pressed in, there

is a spark at ODS/

pilot but no ignition.

1. Gas supply is turned off or

equipment shutoff valve is

closed.

2. Control knob not fully

pressed in while pressing

ignitor button.

3. Air in gas lines when

installed.

4. ODS / pilot is clogged.

5. Gas regulator setting is not

correct.

6. Control knob not in PILOT

position.

7. Depleted gas supply (propane).

1. Turn on gas supply or open equipment

shutoff valve.

2. Fully press in control knob while

pressing ignitor button.

3. Continue holding down control knob.

Repeat igniting operation until air is

removed.

4. Clean ODS/pilot (see Care and

Maintenance, page 35) or replace

ODS/pilot assembly.

5. Replace gas regulator.

6. Turn control knob to PILOT position.

7. Contact local propane/LP gas company.

SERVICE HINTS

When Gas Pressure Is Too Low

• Pilot will not stay lit.

• Burners will have delayed ignition.

• Fireplace will not produce specied heat.

• For propane/LP units, propane/LP gas supply may be low.

You may feel your gas pressure is too low. If so, contact your local natural or propane/LP gas supplier.

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION

ODS/pilot lights

but ame goes out

when control knob is

released.

1. Control knob is not fully

pressed in.

2. Control knob is not pressed

in long enough.

3. Equipment shutoff valve is

not fully open.

4. Thermocouple connection is

loose.

5. Thermocouple damaged.

6. Control valve damaged.

1. Press in control knob fully.

2. After ODS/pilot lights, keep control

knob pressed in 30 seconds.

3. Fully open equipment shutoff valve.

4. Hand tighten until snug, and then

tighten ¼ turn more.

5. Replace thermocouple.

6. Contact customer service.

Burner(s) does not

light after ODS/pilot

is lit.

1. Burner orice is clogged.

2. Burner orice diameter is

too small.

3. Inlet gas pressure is too low.

1. Clean burner orice (see Care and

Maintenance, page 35) or contact

customer service.

2. Contact customer service.

3. Contact your gas supplier.

Delayed ignition of

burner(s).

1. Manifold pressure is too low.

2. Burner orice is clogged.

1. Contact your gas supplier.

2. Clean burner (see Care and

Maintenance, page 35) or contact

customer service.

Burner backring

during combustion.

1. Burner orice is clogged or

damaged.

2. Burner is damaged.

3. Gas regulator is damaged.

1. Clean burner orice (see Care and

Maintenance, page 35 or contact

customer service.

2. Contact dealer or customer service.

3. Replace gas regulator.

High yellow ame

during burner

combustion.

1. Not enough air.

2. Gas regulator is defective.

3. Inlet gas pressure is too low.

1. Check burner for dirt and debris. If found, clean

burner (see Care and Maintenance, page 35).

2. Replace gas regulator.

3. Contact your gas supplier.

Gas odor during

combustion.

1. Foreign matter between

control valve and burner.

2. Gas leak. (See Warning

Statement at top of page 26).

1. Take apart gas tubing and remove

foreign matter.

2. Locate and correct all leaks (see

“Checking Gas Connections,” page 25).

Heater produces a

clicking/ticking noise

just after burner is lit

or shut off.

1. Metal is expanding while

heating or contracting

while cooling.

1. This is common with most heaters. If

noise is excessive, contact qualied

service technician.

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION

White powder

residue forming

within burner box or

on adjacent walls or

furniture.

1. When heated, the vapors

from furniture polish, wax,

carpet cleaners, etc., turn

into white powder residue.

1. Turn heater off when using furniture

polish, wax, carpet cleaner or similar

products.

Heater produces

unwanted odors.

1. Heater is burning vapors

from paint, hair spray, glues,

etc. See IMPORTANT

statement, page 37.

2. Gas leak. See Warning

Statement, page 26.

3. Low fuel supply.

1. Ventilate room. Stop using odor

causing products while heater is

running.

2. Locate and correct all leaks (see

“Checking Gas Connections,” page 25).

3. Rell supply tank (Propane /LP models).

Heater shuts off

in use (ODS

operates).

1. Not enough fresh air is

available.

2. Low line pressure.

3. ODS/pilot is partially

clogged.

1. Open window and/or door for

ventilation.

2. Contact local gas supplier.

3. Clean ODS/pilot (see Care and

Maintenance, page 35).

Gas odor exists

even when control

knob is in OFF

position.

1. Gas leak. See Warning

Statement at top of page 26.

2. Control valve is defective.

1. Locate and correct all leaks (see

“Checking Gas Connections”, page 25).

2. Contact customer service.

Moisture/

condensation

noticed on windows.

1. Not enough combustion/

ventilation air.

1. Refer to “Air for Combustion and

Ventilation” requirements, page 9-11.

Slight smoke or

odor during initial

operation.

Heater produces

a whistling noise

when burner is lit.

1. Residues from

manufacturing process.

1. Problem will stop after a few hours of

operation.

1. Turning control knob to high (5)

position when burner is cold.

2. Air in gas line.

3. Air passageways on

heater are blocked.

4. Dirty or partially clogged

burner orice.

1. Turn control knob to low (1) position and

let warm up for a minute.

2. Operate burner until air is removed from

line. Have gas line checked by local

propane/LP gas company.

3. Observe minimum installation

clearances (Fig. 6, page 13).

4. Clean burner (see Care and Maintenance,

page 35) or contact customer service.

REPLACEMENT PARTS

For replacement parts, call our Technical Service Department at GHP Group Inc., 1-877-447-4768,

6440 W Howard ST, Niles, IL 60714 8:00 a.m. –4:30 p.m., CST, Monday – Friday.

ITEM

No.

DESCRIPTION QTY

PART NUMBER

VFF3-33PH Series

1 Window Frame Assembly 1 80-06-455

For replacement parts, call our Technical Service Department at GHP Group Inc., 1-877-447-4768,

6440 W Howard ST, Niles, IL 60714 8:00 a.m. –4:30 p.m., CST, Monday – Friday.

VFF3-33PHDZ

Some parts and specications may change without notice. Some parts and specications may change without notice.

PRODUCT IDENTIFICATION

REPLACEMENT PARTS

For replacement parts, call our customer service department at 1-877-447-4768, 8:30 a.m. – 4:30 p.m.,

CST, Monday – Friday

VFF3-33PH(DX)(DY)

VFF3-33PH(DZ)

A Top Panel 1 80-06-020

B Base

80-06-021

C Left Side Panel 1 80-06-022

D Right Side Panel 1 80-06-023

E Left Pilaster 1 80-06-024

F Right Pilaster 1 80-06-025

G Front Panel 1 80-06-026

AA Bolt 24

BB Washer 24

CC Dowel 22

80-06-452

PART No.

QTY. deSCRIPTIoN PART

80-06-456

80-06-457

80-06-458

80-06-459

80-06-460

80-06-461

80-06-462

VFF3-33PHDX VFF3-33PHDY

Some parts and specications may change without notice.

Instruction Manual

N/A

A Top Panel 1 80-06-020

B Base

80-06-021

C Left Side Panel 1 80-06-022

D Right Side Panel 1 80-06-023

E Left Pilaster 1 80-06-024

F Right Pilaster 1 80-06-025

G Front Panel 1 80-06-026

AA Bolt 24

BB Washer 24

CC Dowel 22

80-06-452

PART No.

QTY. deSCRIPTIoN PART

80-06-456

80-06-457

80-06-458

80-06-459

80-06-460

80-06-461

80-06-462

VFF3-33PHDX VFF3-33PHDY

Some parts and specications may change without notice.

Instruction Manual

N/A

Some parts and specications may change without notice.

N/A

Top Panel

Left Front Panel

Left Side Panel

Right Front Panel

Right Side Panel

Front Panel

Base

Bolt

Washer

Dowel

80-06-470

80-06-471

80-06-472

80-06-473

80-06-474

80-06-475

80-06-476

80-09-502

PART QTY.DESCRIPTION

PART NO.

80-06-452

Instruction Manual

80-09-502

PART DESCRIPTION QTY Part #

VFF3-33PHDX VFF3-33PHDY

A Top Panel 1 80-06-456 80-06-463

B Base 1 80-06-457 80-06-464

C Left Side Panel 1 80-06-458 80-06-465

D Right Side Panel 1 80-06-459 80-06-466

E Left Pilaster 1 80-06-460 80-06-467

F Right Pilaster 1 80-06-461 80-06-468

G Front Panel 1 80-06-462 80-06-469

AA–CC Hardware Pack 1 80-09-502 80-09-502

N/A Instruction Manual 1 80-06-452 80-06-452

PART DESCRIPTION QTY Part #

VFF3-33PHDZ

A Top Panel 1 80-06-470

B Base 1 80-06-476

C Left Side Panel 1 80-06-472

D Right Side Panel 1 80-06-474

E Left Pilaster 1 80-06-471

F Right Pilaster 1 80-06-473

G Front Panel 1 80-06-475

AA–CC Hardware Pack 1 80-09-502

N/A Instruction Manual 1 80-06-452

REPLACEMENT PARTS LIST

For replacement parts, call our customer service department at 1-877-447-4768, 8:30 a.m. –4:30 p.m.,

CST, Monday – Friday or email us at [email protected].

VFF3-33PH(DX)(DY)(DZ)

1-1

1-2

1-3

1-5

1-4

2-3

2-4

2-8

2-6

2-1

2-2

2-7

2-5

ITEM

No.

DESCRIPTION QTY

PART NUMBER

VFF-L32D

1 Log Set (Complete) 1 700-L1018

1-1 Log 1 1 700-L1018-01

1-2 Log 2 1 700-M1018-02

1-3 Log 3 1 700-M1018-03

1-4 Log 4 1 700-M1018-04

1-5 Log 5 1 700-M1018-05

2 Burner Assembly (Complete) 1 700-L2000

2-1 ODS Pilot - NG 1 GZ20-30B

2-2 ODS Pilot - LP 1 GZ20-29B

2-3 Selector Knob 1 GZ20-17

2-4 Regulator, (NG) Natural Gas 5" W.C. 1 GR-130B8-GHP

2-5 Regulator, (LP) Liquid Propane 10" W.C. 1 GR-130A8-GHP

2-6 Ignitor Module 1 GZ20-32a

3 Remote Receiver 1 80-05-102

4 Thermostat Remote 1 80-05-101

2-7 Control Valve, EUROSIT 360 1 N/A

2-8 Control Valve 1 AF-1110

REPLACEMENT PARTS LIST

ACCESSORIES

NOTICE: All accessories may not be available for all replace models.

PURCHASE SEPARATELY:

THERMOSTAT-CONTROLLED BLOWER KIT - GFB100 For all models. Provides better heat distri-

bution. Makes replace more efcient. Automatically turns off and on as needed.

WARRANTY

LIMITED WARRANTY

This limited warranty is extended to the original retail purchaser of this heater and warrants against any defect

in materials and workmanship for a period of two (2) years from the date of retail sale. GHP Group, Inc., at it's

option, will either provide replacement parts or replace or repair the unit, when properly returned to the retailer

where purchased or one of our service centers as directed by GHP Group, Inc., within two (2) years of retail

purchase. (Shipping costs, labor costs, etc. are the responsibility of the purchaser.

DUTIES OF THE OWNER

This heating appliance must be operated in accordance with the written instructions furnished

with this heater. This warranty shall not excuse the owner from properly maintaining this heater in accordance

with the written instructions furnished with this heater. A bill of sale, cancelled check or payment record must

be kept to verify purchase date and establish warranty period. Original carton should be kept in case of

warranty return of unit.

WHAT IS NOT COVERED

1. Damage resulting from use of improper fuel.

2. Damage caused by misuse or use contrary to the owners manual and safety guidelines.

3. Damage caused by a lack of normal maintenance.

4. Use of non-standard parts or accessories.

5. Damage caused in transit. Freight charges on warranty parts or heaters to and from the factory

shall be the responsibility of the owner.

This warranty does not imply or assume any responsibility for consequential damages that may result from the

use, misuse, or the lack of routine maintenance of this heating appliance. A cleaning fee and the cost of parts

may be charged for appliance failures resulting from lack of maintenance. This warranty does not cover claims

which do not involve defective workmanship or materials. FAILURE TO PERFORM GENERAL

MAINTENANCE (INCLUDING CLEANING) WILL VOID THIS WARRANTY.

THIS LIMITED WARRANTY IS GIVEN TO THE PURCHASER IN LIEU OF ALL OTHER WARRANTIES,

EXPRESSED OR IMPLIED , INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF

MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. THE REMEDY PROVIDED IN THIS

WARRANTY IS EXCLUSIVE AND IS GRANTED IN LIEU OF ALL OTHER REMEDIES. IN NO EVENT WILL

GHP GROUP, INC. BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not

apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages so

the above limitation or exclusion may not apply to you.

Printed in China

Pleasant Hearth VFF3-33PHDX 17.87-in Walnut Vent-free Liquid Propane Gas Fireplace

Product's Documents

Use and Care Manual

Specifications

Pleasant Hearth VFF3-33PHDX Questions and Answers

Related Products

Pleasant Hearth VFF2-PH32DRB 45.88-in Tobacco Vent-free Liquid Propane Gas Fireplace

Pleasant Hearth PHZCI32LP 32" Vent-Free Zero Clearance Liquid Propane Gas Insert

Pleasant Hearth PHZCI28LP 28" Vent-Free Zero Clearance Liquid Propane Gas Insert

Pleasant Hearth PHZC32C 32" Vent-Free Zero Clearance Gas Fireplace Firebox

Pleasant Hearth PHZC36C 36" Vent-Free Zero Clearance Gas Fireplace Firebox

Pleasant Hearth PHZC42F 42" Vent-Free Zero Clearance Gas Fireplace Firebox Efficient Durable Modern Design