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Hardware Warranty Center
This article is about warranties for Google devices.
Follow the steps below to review your device or accessory's warranty, and get help if
your device or accessory is or becomes defective through no fault of your own. You
may be able to:
Return the device or accessory for a refund
Find repair options for eligible Pixel phones
Learn about warranty eligibility after a replacement or repair of a device or
accessory
Step 1 Tell us which device or accessory you need help
with
Just tell us which device or accessory you have and we'll tell you who to contact for
warranty claims. Nothing on this section affects your legal rights.
Learn more about the Pixel Phone case warranty.
Choose your device or accessory Google-branded hardware (e.g., Pixel, Nest,
Chromecast, & Google Wi� devices)
Choose your country United States
Choose your language English
Step 2 Review your warranty and learn how to �le a
claim
Review your device or accessory's warranty below, then select your device type
for instructions on how to file a claim.
For Pixel devices
For Google Nest devices
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Get help with your Nest devices
Learn how to file a Google Nest Warranty claim
Download
Google Consumer Hardware Limited Warranty – USA
and Canada
If there are any differences between this Limited Warranty included in the box
with your product and the online Limited Warranty available at g.co/
devicewarranty, then the online Limited Warranty will supersede the terms of this
in-the-box warranty.
This Limited Warranty applies only if you are a consumer and purchased your
Google-branded product (“Google Product”) in the United States or Canada.
What does this warranty cover and how long does it last? Google warrants
that a new Google Product (including any ancillary parts that may be packaged
with it) will be free from defects in materials and workmanship under normal use in
accordance with Google’s published user documentation for one year from the
date of original retail purchase in its original packaging by you. If a Google Product
has been refurbished by Google or a third party authorized by Google
(“Refurbished”), Google warrants that the Refurbished Google Product (including
any ancillary parts that may be packaged with it) will be free from defects in
materials and workmanship under normal use in accordance with Google's
published user documentation for 90 days from the original date of retail
purchase by you (these warranties are collectively referred to as our “Limited
Warranty”).
What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY) If a defect covered by
this Limited Warranty arises and you return your Google Product as directed by
Google during the Limited Warranty period (which is one year for new Google
Products and 90 days for Refurbished Google Products), Google will elect in its
sole discretion and to the extent permitted by law to repair your Google Product
using new or refurbished parts, replace your Google Product with a new or
refurbished Google Product functionally at least equivalent to yours, or accept the
return of your Google Product in exchange for a refund of the purchase price you
• The interactive warranty checker will help you check your warranty
coverage, find solutions to common device issues, file a claim, or
connect with our team.
Warranty Checker
For Google Fi
For Stadia
For Fitbit Devices
paid for your Google Product. If Google repairs or replaces your Google Product,
the repaired or replaced Google Product will continue to be warranted for the
remaining time of the original warranty period. All returned parts for which you
have received a replacement will become the property of Google. Repair or
replacement may result in loss of data. Nothing in this Limited Warranty will
reduce or otherwise affect your statutory rights in relation to your Google
Product.
THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY
GOOGLE PROVIDES FOR YOUR GOOGLE PRODUCT, AND THE ABOVE REMEDY IS
YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, GOOGLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM
COURSE OF CONDUCT OR OTHERWISE, REGARDING YOUR GOOGLE PRODUCT,
EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT THAT CANNOT BE
DISCLAIMED ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS
WARRANTY ABOVE (EITHER ONE YEAR OR 90 DAYS, DEPENDING ON WHETHER
YOUR GOOGLE PRODUCT IS NEW OR REFURBISHED).
Some states, provinces or territories do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you.
What does this warranty not cover? This Limited Warranty is only valid and
enforceable in locations where the Google Product is sold and will apply only if
you purchased your Google Product from Google or its authorized resellers. This
Limited Warranty only applies to hardware components (and not any software
elements) of Google Product. This Limited Warranty also does not apply to any
consumable parts, such as batteries or protective coatings, that due to their
nature diminish over time, unless failure has occurred due to a defect in materials
or workmanship, nor to any cosmetic damage unless failure has occurred due to a
defect in materials or workmanship. This Limited Warranty does not apply to
damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including
failure to follow product documentation); (4) neglect; (5) disassembly; (6)
alterations; (7) servicing other than by Google-authorized technicians; and (8)
external causes such as, but not limited to: liquid damage, exposure to sharp
objects, exposure to excessive force, anomalies in the electrical current supplied
to the Google product, and extreme thermal or environmental conditions. Liquid
damage voids this Limited Warranty. This Limited Warranty does not guarantee
that use of the Google Product will be uninterrupted or error-free. The ninety-day
Limited Warranty Google provides for Refurbished Google Products is not
applicable to Google Products refurbished by third parties not authorized to do so
by Google, even if sold by a Google authorized reseller.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND
AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU
UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING
NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR
ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY
DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR
GOOGLE PRODUCT OR THESE TERMS, INCLUDING ANY LOSS OF DATA,
WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN
ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH
LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’
TOTAL LIABILITY IN CONNECTION WITH YOUR GOOGLE PRODUCT OR THIS
LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID AT
RETAIL FOR YOUR GOOGLE PRODUCT.
Some states, provinces or territories do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
What if my Google Product also has damage which is not covered by this
Limited Warranty? If, in addition to a defect covered by this Limited Warranty,
your Google Product also has damage which is not covered (for example, damage
caused by normal wear and tear or misuse by you) then Google is only responsible
for addressing the defect covered by this Limited Warranty. In certain
circumstances, Google may be prevented or restricted in carrying out the repair
work until the damage which is not covered has also been fixed. For example, if
your Google Product has a cracked screen then this may prevent Google from
carrying out the repair work unless the screen is also fixed. If this happens, where
permitted by law, Google may notify you and may give you the option of: (1)
Google repairing the damage not covered by this Limited Warranty at your cost
(and Google will tell you the amount in advance); or (2) Google returning your
Google Product to you without carrying out any repair work.
What if my Google Product is damaged by liquid? If your Google Product has
sustained liquid damage this Limited Warranty no longer applies and Google will
not carry out any repair work. Google will give you the option of: (1) replacing your
Google Product at your cost (and Google will tell you the amount in advance); or
(2) Google returning your Google Product to you.
How do you make a claim? To make a claim under the Limited Warranty, please
contact Google Product Support at g.co/warrantyclaim . You must provide your
name, contact information, and the serial number of your Google Product to
receive support. Before receiving warranty service, Google may require that you
provide proof of purchase details, respond to questions designed to assist with
diagnosing potential issues and follow Google’s procedures for obtaining warranty
service.
Other limitations: No vendor, seller, authorized reseller, employee, or
representative of Google or its affiliates or any third party is authorized to make
any modification, extension, or addition to this Limited Warranty. If any term of this
Limited Warranty is held to be illegal or unenforceable, the remaining terms of this
Limited Warranty will remain in full force and effect.
How state, province, territory, and other laws apply to you: This warranty
gives you specific legal rights, and you may also have other rights that vary from
jurisdiction to jurisdiction.
This Limited Warranty is given by Google LLC, organized in the state of Delaware,
whose principal place of business is at 1600 Amphitheatre Parkway, Mountain
View, CA, 94043, United States.
G953-00932-01
