Floorstanding convector
2
CNS 2000 Plus LCD Move (AU)
CNS-B 2000 Plus LCD Move (AU)
Dieses Produkt ist nur für gut isolierte Räume oder
für den gelegentlichen Gebrauch geeignet.
This product is only suitable for well insulated
spaces or occasional use.
Ce produit convient uniquement aux locaux bien
isolés ou à un usage occasionnel.
Dit product is alleen geschikt voor goed geïsoleer-
de ruimtes of voor occasioneel gebruik.
Tento výrobek je vhodný pouze pro dobře izolo-
vané prostory nebo příležitostné použití.
Tento produkt je určený len do dobre izolovaných
priestorov alebo len na príležitostné použitie.
Produkt nadaje się wyłącznie do dobrze zaizolo-
wanych pomieszczeń lub do okazjonalnego kor-
zystania.
A termék kizárólag megfelelően szigetelt helyisé-
gekben vagy alkalomszerűen használható.
Operation and installation
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1 Special information................................................... 3
2 General information.................................................. 3
2.1 Symbols in this document ................................ 3
2.2 Symbols on the appliance................................. 3
2.3 Units of measurement ...................................... 3
2.4 Test mark ......................................................... 3
3 Safety........................................................................ 3
3.1 Structure of the warning notices....................... 3
3.2 Intended use .................................................... 4
3.3 Foreseeable misuse.......................................... 4
3.4 Safety instructions............................................ 4
4 Appliance description................................................ 4
4.1 Anti-tipping protection..................................... 4
4.2 Standard delivery ............................................. 4
5 Installation................................................................ 5
5.1 Installation location.......................................... 5
5.2 Installing the feet ............................................. 5
5.3 Installing the carrying handle........................... 5
5.4 Electrical connection ........................................ 5
6 Commissioning ......................................................... 5
7 Operation.................................................................. 5
7.1 Programming unit............................................ 6
7.2 Operating buttons ............................................ 6
7.3 Display............................................................. 6
7.4 Standby............................................................ 6
8 Settings..................................................................... 6
8.1 Default display ................................................. 6
8.2 Standard menu ................................................ 7
8.3 Configuration menu ......................................... 7
9 Cleaning (users)........................................................ 8
10 Troubleshooting (users) ............................................ 8
11 Troubleshooting (qualified contractors)..................... 9
12 Shutting down the system ......................................... 9
13 Specification ............................................................. 9
13.1 Dimensions and connections ............................ 9
13.2 Data table ........................................................ 10
14 Warranty................................................................... 10
15 Environment and recycling........................................ 11
Special information
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1 Special information
– Keep children under the age of3 away from
the appliance if constant supervision cannot
be guaranteed.
– Children from the age of 3 to 8 may switch
the appliance on and off, provided they are
supervised or have been instructed in the
safe operation of the appliance and under-
stand any risks that may result. This is sub-
ject to the appliance having been installed
as described. Children from the age of 3 to 8
must not plug the power cable into its
socket or regulate the appliance.
– The appliance may be used by children over
8 years of age and persons with reduced
physical, sensory or mental capabilities or a
lack of experience and expertise, provided
that they are supervised or they have been
instructed on how to use the appliance
safely and have understood the potential
risks. Children must never play with the ap-
pliance. Cleaning and user maintenance
must not be carried out by children without
supervision.
– In closed rooms, temperatures can rapidly
reach high levels. Ensure constant supervi-
sion if the appliance is operated in a small
room and the persons within that room can-
not regulate the appliance or leave the
room on their own.
– Parts of the appliance can get very hot and
may cause burns. Particular caution is ad-
vised when children or vulnerable persons
are present.
– To reduce the risk of fire, you must ensure a
distance of at least 1m between the air dis-
charge of the appliance and textiles, cur-
tains or other flammable materials.
– To prevent the appliance from overheating,
never cover it with anything.
– Never install the appliance directly below a
wall socket.
– Never operate the appliance in the immedi-
ate vicinity of a bath tub, a shower or a
swimming pool.
– Never operate the appliance if one of its
components is damaged, it has fallen over
or there is a fault.
– Operate the appliance on horizontal, stable
and level surfaces.
– To prevent hazards, the power cable must
only be replaced (for example if damaged)
by a qualified contractor authorised by the
manufacturer, using an original spare part.
2 General information
u Read these instructions carefully before using the
appliance and retain them for future reference.
2.1 Symbols in this document
Symbol Meaning
This symbol indicates possible property damage,
equipment damage, consequential damage or envir-
onmental damage.
General information is indicated by the adjacent
symbol.
This symbol indicates that you have to do something.
This symbol indicates that you must fulfil certain
prerequisites before you perform the following
steps.
This symbol indicates a result or intermediate result.
These symbols show you the software menu level (in
this example level3).
This symbol indicates a reference to the correspond-
ing page number (page11 in this example).
2.2 Symbols on the appliance
Symbol Meaning
WARNING Overheating
u To prevent the appliance from overheating,
never cover it with anything.
u To prevent potential hazards, read these in-
structions carefully before use.
u Do not dispose of the appliance as unsorted
waste, but take it to separate collection points
for reuse and recycling.
2.3 Units of measurement
All measurements are given in mm unless stated otherwise.
2.4 Test mark
See type plate on the appliance.
3 Safety
3.1 Structure of the warning notices
3.1.1 Section-specific warning notices
Section-specific warning notices apply to all steps in the section.
Injury
CAUTION
Type and source of risk
Consequence(s) of failure to observe the warning no-
tice
u Hazard prevention measure(s)
en
Appliance description
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Property damage, consequential losses, environmental
pollution
NOTICE
Type and source of risk
Consequence(s) of failure to observe the warning no-
tice
u Hazard prevention measure(s)
3.1.2 Embedded warning notices
Embedded warning notices apply only to the step immediately
following the notice.
u
SIGNAL WORD: Consequence(s) of failure to observe the
warning notice. Hazard prevention measure(s).
Step to
which the warning notice refers
3.1.3 Key to symbols
Symbol Type of risk
Injury
Electrocution
Burns, scalding
3.1.4 Signal words
Signal
word
Meaning
DANGER Failure to observe this information will result in
death or serious injury.
WARNING Failure to observe this information may result in
death or serious injury.
CAUTION Failure to observe this information may result in
moderate or minor injury.
NOTICE Failure to observe this information may result in
property damage, consequential losses or environ-
mental damage.
3.2 Intended use
This appliance is designed to heat living spaces.
The appliance is intended for domestic use. It can be used safely
by untrained persons. The appliance can also be used in non-
domestic environments, e.g.in small businesses, as long as it is
used in the same way.
Observation of these instructions and of instructions for any ac-
cessories used is also part of the intended use of this appliance.
3.3 Foreseeable misuse
Any other use beyond that described shall be deemed to be out-
side the intended use.
3.4 Safety instructions
Injury
– To avoid burns, never operate the appliance ...
– if the distance from adjacent objects or other flam-
mable materials would be less than the minimum per-
missible distance.
– in rooms where there is at risk of fire or explosion as a
result of chemicals, dust, gases or vapours. Ensure the
room is adequately ventilated before using the appli-
ance.
– in the direct proximity of pipes or receptacles that carry
or contain flammable or explosive materials.
– If heat builds up between the appliance and other objects,
this can lead to excessive temperatures on the casing sur-
face and the objects. These circumstances increase the risk
of burns.
– Never place any flammable, combustible or insulating
objects or materials on the appliance or in direct prox-
imity to it.
– Ensure that the air intake and discharge are never
blocked.
– To avoid the risk of electrocution,
– never touch any live components.
– never operate the appliance when your hands are wet.
Property damage, consequential losses, environmental
pollution
– Incorrect handling of the appliance can damage the appli-
ance or its components.
– Never cover the power cable with a carpet or rug.
– Ensure that the power cable is not in anyone's way, and
that no one can trip over it and tip over the appliance.
– Avoid using an extension cable. If required, use only
undamaged, tested extension cables suitable for the
power consumption of the appliance.
– Position the appliance on a solid base. On a soft base,
the appliance can tip over or the air apertures could
become blocked.
– Never pull the mains plug out of the socket by the
power cable. Never move or carry the appliance by
pulling on the power cable.
– Ensure that the power cable is not in contact with any
appliance components.
– Do not pull the power cable across sharp edges.
– Never stand on the appliance.
4 Appliance description
The appliance is an electric direct heater.
The appliance is suitable as an interim heater in spring/autumn
and as a booster heater in smaller rooms, such as guest rooms
and recreational rooms.
The air inside the appliance is heated by a heating element and
expelled via natural convection through the air discharge at the
top. Cool indoor air is drawn in through the air intake on the
underside of the appliance. When the set room temperature is
reached, it is maintained by periodic heating.
4.1 Anti-tipping protection
To prevent the possibility of fire, the appliance features auto-
matic anti-tipping protection.
If the appliance tips forwards or backwards, it switches off auto-
matically. When the appliance is returned to a normal, upright
position, it automatically switches back on.
4.2 Standard delivery
– 2× feet
– 1× carrying handle
– 2× screws
Installation
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5 Installation
5.1 Installation location
WARNING
Burns
If the appliance heats automatically when the time
program is activated, this can be a possible fire haz-
ard.
u Observe the safety instructions for the installation
location and handling of the appliance in these
operating and installation instructions each time
you adjust the appliance.
u Never operate the appliance on deep-pile carpets.
u Never operate the appliance on unstable or uneven sur-
faces.
u Ensure that the socket is easily accessible once the appli-
ance has been connected.
u Never install the appliance directly below a wall socket.
u Never operate the appliance in the open air.
5.1.1 Minimum clearances
WARNING
Burns
To reduce the risk of fire, you must ensure a distance
of at least 1m between the air discharge of the appli-
ance and textiles, curtains or other flammable mater-
ials.
u Maintain the minimum clearances to adjacent
objects and other combustible materials.
5.2 Installing the feet
The appliance must not be installed without the supplied feet.
D0000117426
u Remove the two screws at the bottom left and right of the
appliance.
u Position the feet at the bottom of the appliance.
u Secure the feet with the screws.
5.3 Installing the carrying handle
The carrying handle makes the appliance easy to transport.
D0000117428
u Position the carrying handle on the appliance back panel.
u Secure the carrying handle using the screws provided.
If the appliance does not need to be transported, you can fold
down the carrying handle.
5.4 Electrical connection
WARNING
Electrocution
Incorrect electrical connection and installation work
may lead to serious injury through electrocution and
to appliance damage.
u Please note that installing the appliance with a
fixed power cable is not permissible.
The appliance is delivered fully wired.
ü The on-site cable cross-section is sufficient.
u Insert the power plug of the appliance into a suitable
socket.
6 Commissioning
u Remove the protective film from the programming unit.
On initial start-up and after longer breaks in use, an
odour may develop briefly after switching on.
u Switch on the appliance using the ON/OFF switch.
7 Operation
1
2
D0000117462
1 Programming unit 2 ON/OFF switch
en
Settings
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7.1 Programming unit
1
2
D0000115316
1 Display 2 Operating buttons
7.2 Operating buttons
But-
ton
Designation Description
"Standby" button Switch on the programming unit;
Put programming unit and heating
appliance into standby
"OK" button Selection;
Confirm settings
"Menu" button Call up and exit menu
"+" button Call up menu items;
Change settings
"–" button Call up menu items;
Change settings
7.3 Display
If no button is pressed for 20seconds, the backlighting switches
off.
u Press any button to switch the backlighting back on.
Sym-
bols
Description
Time indication:
Indication of the current time or a programmed start
time
Time program activated:
The appliance heats in accordance with the enabled
time program.
Comfort mode:
The appliance maintains the set comfort temperature.
Default value: 21.0°C. Use this setting for comfortable
room temperatures when someone is present.
Setback mode:
The appliance maintains the selected setback temper-
ature.
Default value: 18.0°C. Use this setting e.g.at night or
when absent for several hours.
Frost protection:
The frost protection symbol is displayed if the room
temperature is set to 7.0°C.
Use this setting to protect an unused room from frost
damage.
Adaptive start:
With a time program activated, the heating appliance
switching times are adjusted to ensure that the selec-
ted set room temperature is already reached by the
programmed start time.
Sym-
bols
Description
Requirement: The "adaptive start" function is enabled
(see chapter
Standard menu [}7]
).
Window-open detection:
To avoid unnecessary energy consumption while air-
ing the room, the appliance automatically switches to
frost protection mode for one hour if a window is
opened. The "Window-open detection" symbol
flashes. After airing, frost protection mode can be ter-
minated manually by pressing "+". The appliance
then heats to the set room temperature again.
Requirement: window-open detection is enabled (see
chapter
Standard menu [}7]
).
Operating lock:
To lock or unlock the operating buttons, press "+" and
"–" simultaneously for 5seconds.
Heating enabled:
The appliance is heating to maintain the set room
temperature.
Room temperature indication
Editable parameter:
The parameter shown can be changed using "+" and
"–".
Days of the week:
1 = Monday, 2 = Tuesday … 7 = Sunday
7.4 Standby
NOTICE
Property damage
In standby mode, the appliance will not switch on the
heating. There will be no frost protection.
u To switch on the programming unit, press "Standby".
ð The default display appears.
u To put the programming unit and the heating appliance
into standby, press "Standby".
ð The display shows "- - - -".
8 Settings
8.1 Default display
D0000072134
The default display is displayed continuously. If no user input is
made for more than 20seconds while in the menu, the appli-
ance automatically switches to the standard display.
The default display shows the current set room temperature as
well as the "Editable parameter" symbol. The "+" and "–" but-
tons can be used to change the set room temperature.
If the set room temperature corresponds to one of the values set
for the comfort or setback temperature, the symbol for the cor-
responding operating mode (comfort mode, setback mode) ap-
pears in the menu bar.
Settings
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The set room temperature can be changed manually when a
time program is active. The new set room temperature is main-
tained until the next programmed switching point is reached.
8.2 Standard menu
u To call up the standard menu, press "Menu".
Menu items
Display Description
To select the day of the week and time:
Days of the week: 1 = Monday to 7 = Sunday
To set the comfort temperature:
The comfort temperature must be set at least
0.5°C higher than the setback temperature.
To set the setback temperature:
The setback temperature must be set at least
0.5°C lower than the comfort temperature.
To switch "Window-open detection" function on
and off
Select or deactivate (off) the time program (Pro1,
Pro2, Pro3)
To switch "Adaptive start" function on and off
Changing the menu item settings
u Call up the required menu item using "+" and "–".
u Press "OK".
ð The "Editable parameter" symbol appears.
u Change the menu item setting using "+" and "–".
u To save the setting, press "OK".
u To call up the standard menu, press "Menu".
ð The default display appears.
8.3 Configuration menu
Display Description
I1-I2 Actual values
Pro1-Pro3 Time programs
P1-P5 Parameter
Calling up actual values, programming time programs and
setting parameters
u To access the configuration menu, press and hold the
"Menu" button for about 3seconds.
ð The actual value I1 is displayed.
u Use "+" and "–" to switch between the individual actual val-
ues, time programs and parameters.
u To exit the configuration menu, press "Menu".
ð The default display appears.
8.3.1 Actual values
Dis-
play
Description Unit
I1 Actual room temperature [°C] | [°F]
I2 Relative heating time
(The counter can be reset via parameter
P5)
[h]
The counter for relative heating time (I2) counts in
full hours how long the appliance heats for. When
the appliance is switched off, any heating phase of
less than 60minutes is not recorded.
8.3.2 Setting time programs (weekly timer)
Three time programs are available. Time programs Pro1 and
Pro2 are pre-configured at the factory. Time program Pro3 can
be set according to your individual requirements.
Dis-
play
Description
Pro1 Time program "Daily"
- Repeated: Monday to Sunday
Pro2 Time program "Weekdays"
- Repeated: Monday to Friday
Pro3 Time program "User-defined"
- up to 14 comfort phases, user-configurable
u To use a time program, select the required time program in
the standard menu (see chapter
Standard menu [}7]
).
u When setting the time programs, ensure the day of the
week and the time are set correctly.
The following applies to all time programs (Pro1,
Pro2, Pro3):
If the end time is later than 23:59 h, the end time
will automatically be moved to the next day of the
week. The comfort phase is maintained past mid-
night and will end on the next day at the set end
time.
Time programs Pro1 and Pro2
With time programs Pro1 and Pro2, you can specify the comfort
mode start and end times. During the selected period, the appli-
ance heats to the set comfort temperature. Outside this specified
period, the appliance operates in setback mode. This results in a
comfort phase and a setback phase, which are repeated daily
(Pro1) or on every working day (Pro2).
Theses phases are factory-set as follows:
– 08:00h - 22:00h: Comfort mode
– 22:00h - 08:00h: Setback mode
When time programPro2 is enabled, the appliance
operates only in setback mode at weekends.
To configure comfort phases in time programs Pro1 and Pro2:
u In the configuration menu, call up the required time pro-
gram using "+" and "–".
u Press "OK".
ð The start time for comfort mode is displayed.
u Use "+" and "–" to set the required start time.
u Press "OK".
ð The end time for comfort mode is displayed.
en
Cleaning (users)
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u Use "+" and "–" to set the required end time.
u To save the setting, press "OK".
Time program Pro3
You can use time program Pro3 to specify up to 14 separate
comfort phases which are repeated weekly.
To configure a comfort phase in time program Pro3:
u In the configuration menu, call up the time program Pro3
using "+" and "–".
u Press "OK".
ð The display shows "3---".
u Press "OK".
ð A day of the week or a group of days is displayed.
u Use "+" and "–" to select the required day or group of days.
u Press "OK".
ð The start time for comfort mode is displayed.
u Use "+" and "–" to set the required start time.
u Press "OK".
ð The end time for comfort mode is displayed.
u Use "+" and "–" to set the required end time.
u Press "OK".
ð Comfort phase "3-01" has been configured.
u To configure a further comfort phase, use "+" and "–" in
time program Pro3 to select display "3---". Proceed as de-
scribe above.
Resetting the time programs
Activating parameter P4 resets all time programs
(Pro1, Pro2, Pro3) to the factory setting.
u To reset the selected comfort phases, activate parameterP4.
8.3.3 Parameter
Display Description Options
P1 Room temperature offset ±3 °C / ±5 °F
P2 Time format 12 h | 24 h
P3 Units for temperature indication °C| °F
P4 Reset Time programs on | off
P5 Reset relative heating time on | off
Changing a parameter value
u Call up the required parameter using "+" and "–".
u Press "OK".
ð The "Editable parameter" symbol appears.
u Select the required parameter value using "+" and "–".
u Press "OK" to save the selected value.
P1: Room temperature offset
Uneven temperature distribution in the room can result in a dif-
ferential between the displayed actual temperature I1 and the
room temperature you measure. To compensate for this differ-
ential, a room temperature offset of ±3°C can be set with para-
meter P1.
Example: The appliance shows I1 = 21.0°C. You have measured
a room temperature of 20.0°C. There is a differential of 1.0°C.
u To compensate for the differential, select an offset of P1 =
-1.0.
P2: Time format
Parameter P2 allows you to specify whether the time is dis-
played in the 12 hour or 24 hour format.
P3: Units for temperature indication
Parameter P3 is used to specify whether the room temperature
is displayed in degrees Celsius [°C] or Fahrenheit [°F].
P4: Reset time programs
Activating parameter P4 resets all Time programs to the factory
setting.
P5: Reset relative heating time
Activating parameter P5 resets the counter for relative heating
time (I2).
9 Cleaning (users)
NOTICE
Property damage
If moisture enters the appliance, the electronic com-
ponents may be damaged.
u Never spray cleaning spray into the air slot.
u Ensure that no moisture can enter the appliance.
u If a pale brownish discolouration appears on the appliance
casing, wipe it off with a damp cloth.
u Clean the appliance when cold with ordinary cleaning
products. Avoid abrasive or corrosive cleaning products.
10 Troubleshooting (users)
Fault Possible cause Remedy
Room does not get
warm enough. Ap-
pliance does not get
hot.
Temperature set too
low on the appli-
ance.
Check the selected
room temperature.
Adjust if necessary.
No power supply. Check position of the
ON/OFF switch, RCD
and fuse/MCB in
your fuse box.
Room does not get
warm enough al-
though the appli-
ance is hot.
Overheating. The
high limit safety cut-
out limits the heat-
ing output.
Eliminate the cause
(dirt or obstructions
at the air intake or
outlet). Observe the
minimum clear-
ances.
Heat demand of the
room is higher than
the appliance out-
put.
Remedy heat losses
(close windows and
doors; avoid con-
stant airing).
The room gets too
hot.
Appliance temperat-
ure is set too high.
Check the selected
room temperature.
Adjust if necessary.
Detected room tem-
perature does not
match actual room
temperature.
Avoid obstructions
to air flow between
appliance and in-
door air.
Window-open de-
tection does not re-
spond.
Appliance does not
detect a pronounced
temperature drop
when airing. (Win-
dow-open detection
requires a previ-
ously stable room
temperature.)
After making set-
tings on the appli-
ance, wait a while
until the room tem-
perature has fully
stabilised.
Troubleshooting (qualified contractors)
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Fault Possible cause Remedy
Avoid obstructions
to air flow between
appliance and in-
door air.
Manually switch the
appliance to standby
while windows are
open.
Window-open de-
tection is not en-
abled.
Switch on window-
open detection in
the standard menu.
"Adaptive start"
function does not
work as required.
This function is only
effective when a
time program is act-
ive.
Use the time pro-
grams for optimised
heating conveni-
ence.
Severely fluctuating
room temperature
or the appliance
learning procedure
has not been com-
pleted.
Wait a few days for
the behaviour to
stabilise.
"Adaptive start"
function is not en-
abled.
Switch on the "Ad-
aptive start" function
in the standard
menu.
The display shows
"Err" or "E...".
Internal fault detec-
ted.
Notify a qualified
contractor.
u If you cannot remedy the fault, contact your qualified con-
tractor.
u To facilitate and speed up your enquiry, please provide the
qualified contractor with the number from the type plate.
11 Troubleshooting (qualified con-
tractors)
To prevent hazards, the power cable must only be replaced (for
example if damaged) by a qualified contractor authorised by the
manufacturer, using an original spare part.
12 Shutting down the system
u Use the ON/OFF switch to switch the appliance off when not
in use for longer periods (e.g. during the summer months).
D0000117425
When the appliance is switched off, you can secure the power
cable in the cable holder on the carrying handle.
All settings remain intact after switching off or after an interrup-
tion to the power supply. A power reserve in the appliance en-
sures that the day of the week and the time are saved for several
hours.
If the appliance has been switched off for a longer time with a
time program activated, you will be prompted to set the day and
time after switching it back on. Until this setting is made, the
appliance will operate in comfort mode.
13 Specification
13.1 Dimensions and connections
208
524
110
b01
a20
234
D0000117386
CNS 2000 Plus
LCD Move (AU)
CNS-B 2000
Plus LCD Move
(AU)
a20 Appliance Width mm 738 738
b01 Entry electrical cables
en
Warranty
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13.2 Data table
CNS 2000 Plus LCD Move (AU) CNS-B 2000 Plus LCD Move
(AU)
207544 207545
Electrical data
Connected load W 2000 2000
Power supply 1/N/PE ~ 240V 1/N/PE ~ 240V
Rated current A 8.3 8.3
Frequency Hz 50/- 50/-
Energy data
Seasonal space heating energy efficiency η
s
% 39 39
Dimensions
Height mm 443 443
Height including feet and handle mm 524 524
Width mm 738 738
Depth mm 80 80
Depth including feet and handle mm 234 234
Length of connecting cable m 1.5 1.5
Weights
Weight kg 7.8 7.8
Versions
Frost protection setting °C 7 7
Version Floor mounted appliance Floor mounted appliance
IP rating IP24 IP24
Protection class I I
Colour white (similar to RAL 9003) black (similar to RAL 7021)
Values
Setting range °C 5-30 5-30
14 Warranty
Warranty Stiebel Eltron Australia Only - According to national
regulations in Australia
Stiebel Eltron Warranty for Hand Dryers & Space Heaters
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd
(A.B.N. 82 066 271 083) of 294 Salmon Street, Port Mel-
bourne, Victoria, 3207 (“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Hand Dryers and
Space Heaters (the “unit”).
3. Subject to the warranty exclusions we will repair or re-
place, at our absolute discretion, a faulty component in
your unit free of charge if it fails to operate in accordance
with its specifications, and you make a valid warranty
claim in accordance with this warranty, during the war-
ranty period.
4. If we repair or replace a faulty component to your unit un-
der this warranty, the warranty period is not extended
from the time of the repair or replacement.
5. The warranty period commences on the date of purchase
of the unit. Where the date of purchase is not known, then
the warranty period will commence 2 months after the
date of manufacture.
6. The warranty period for a unit used for domestic purposes
is shown in the table below. Domestic purposes means
that the unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of purchase of the
unit.
Your entitlement to make a warranty claim
7. You are entitled to make a warranty claim if:
– you own the unit or if you have the owner’s consent
to represent the owner of the unit;
– you contact us within a reasonable time of discover-
ing the problem with the unit and in any event within
30 days.
How you make a warranty claim
8. To make a warranty claim you must provide us with the
following information:
– The model number of the unit;
– A description of the problem with the unit;
– The name, address and contact details (such as phone
number and e-mail address) of the owner;
– The address where the unit is installed and the loca-
tion (e.g. in living room);
– The serial number of the unit;
– The date of purchase of the unit and the name of the
seller of the unit;
– The date of installation of the unit where appropriate;
– A copy of the certificate of compliance when the unit
was installed where appropriate.
9. The contact details for you to make your warranty claim
are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 294 Salmon Street, Port Melbourne, Vic-
toria, 3207
Telephone: 1800 153 351
(8.00 am to 5.00 pm AEST Monday to Fri-
day)
Contact person: Customer Service Representative
E-mail: [email protected]
10. We will arrange a suitable time with you to inspect and
test the unit.
Warranty exclusions
11. We may reject your warranty claim if:
Environment and recycling
www.stiebel-eltron.com CNS 2000 Plus LCD Move (AU) | CNS-B 2000 Plus LCD Move (AU) | 11
– The unit was not installed by registered and qualified
tradespeople, where required.
– The unit was not installed and commissioned:
– in Australia;
– in accordance with the Operating and Installation
Guide; and
– in accordance with the relevant statutory and
local requirements of the State or Territory in
which the unit is installed.
– The unit has not been operated or maintained in ac-
cordance with the Operating and Installation Guide.
– The unit does not bear its original Serial Number or
Rating Label.
– The unit was damaged by or is faulty due to any or
any combination of the following:
– normal fair wear and tear;
– connection to an incorrect power supply;
– connection to faulty equipment, such as faulty
circuit breaker;
– accidental or malicious damage;
– act of God, including damage by flood, storm,
fire, lightning strike, cyclones, earthquakes, nat-
ural disasters or other similar actions of the ele-
ments;
– wiring not to AS3000 Standards;
– ingress of vermin.
– The unit was damaged before it was installed e.g. it
was damaged in transit.
– An unauthorised person has modified, serviced, re-
paired or attempted to repair the unit without our
consent.
– Non genuine parts other than those manufactured or
approved by us have been used on the unit.
12. We may charge you:
– for any additional transport costs if the unit is in-
stalled more than 30 kilometres from our closest au-
thorised service technician.
– for the extra time it takes our authorised service tech-
nician to access the unit for inspection and testing if it
is not sited in accordance with the Operating and In-
stallation Guide or not readily accessible for inspec-
tion.
– for any extra costs of our authorised service techni-
cian to make the unit safe for inspection.
13. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
14. Our authorised service technician may refuse to inspect
and test the unit until you provide safe and free access to
it, at your own cost.
15. If we reject your warranty claim in accordance with clause
11, we may charge you for our authorised service techni-
cian’s labour costs to inspect and test the unit.
16. In order to properly test the unit we may remove it to an-
other location for testing.
Australian Consumer Law
17. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensa-
tion for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or re-
placed if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
18. The Stiebel Eltron warranty for the unit is in addition to
any rights and remedies you may have under the Aus-
tralian Consumer Law.
15 Environment and recycling
u Dispose of the appliances and materials after use in accord-
ance with national regulations.
u If a crossed-out waste bin is pictured on the ap-
pliance, take the appliance to your local waste
and recycling centre or nearest retail take-back
point for reuse and recycling.
This document is made of recyclable paper.
u Dispose of the document at the end of the appli-
ance's life cycle in accordance with national reg-
ulations.
en
Comfort through Technology
FR
4 0 1 7 2 1 3 6 7 0 1 3 1
A 367013-46812-9974
B 367918-46812-9974
STIEBEL ELTRON Australia Pty. Ltd.
294 Salmon Street | Port Melbourne VIC 3207 | Australia
[email protected] | www.stiebel-eltron.com.au
