Roku
Roku
ROKU LIMITED WARRANTY TO ORIGINAL PURCHASER
FOR ROKU BRAND DEVICES
One (1) Year Limited Warranty
Subject to the additional terms and conditions set forth below, Roku, Inc. ("
Roku") provides this
Limited Warranty:
Only against defects in materials and workmanship in durable hardware components of Roku
streaming players, smart home devices, audio products, and remotes and other durable hardware
accessories included with the foregoing (each, a “
Device”);
Only for a Device purchased by and delivered to an end user within the United States;
Only for a period of one (1) year from the date of the end user's purchase of the Device (the
"
Warranty Period")
Only to the end user that originally purchased a Device from Roku or from one of Roku's
authorized resellers or distributors.
Limited Warranty
Roku warrants the durable hardware components of each Device against defects in materials and
workmanship under normal use for a period of one (1) year from the date of purchase (“
Warranty
Period
”). If Roku determines that the Device's hardware is defective, Roku will either repair the
unit or replace the unit with either a new or rebuilt Device, at Roku’s option. If the Warranty
Period has expired or is otherwise not applicable (see
Scope of and Limitation on Warranty
section below), you are responsible for the payment of all labor charges, parts, and materials, or
you may purchase a replacement Device at your own expense. THE FOREGOING SETS FORTH
ROKU’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY
BREACH OF THIS LIMITED WARRANTY.
Return and Warranty Service Process
Please access and review the online help resources at
support.roku.com before seeking warranty
service. To return or obtain warranty service for a Device, you must first obtain a Return
Merchandise Authorization (“
RMA”) number from Roku by visiting https://support.roku.com
/contactus
and selecting the Return/Replace option on that page, or by contacting us by mail at
1701 Junction Court, Suite 100, San Jose, CA 95112. RMA numbers are valid for only thirty days
from issuance. Roku may attempt to troubleshoot a warranty-related problem prior to issuing an
RMA number. Please be prepared to provide additional information upon request. Within thirty
days of issuance of an RMA number, you must ship your Device, freight prepaid, together with
proof of purchase and all accessories, in either the original packaging or packaging affording an
equal degree of protection, to the Roku authorized distribution facility identified by Roku. Failure
to return any of the accessories could result in a delay or result in an invoice to you or credit to
Roku for the missing accessories.
Important:
Devices sent to Roku without a valid RMA number will not be processed and will only
be returned to the sender at their own expense. When requesting an RMA number, please provide
the following information with your request: (a) model number, (b) serial number, (c) problem
description, (d) software version (located in the System Configuration menu), (e) date of purchase,
(f) name of retail seller, and (g) return shipping address within the United States (P.O. boxes are
not accepted).
Scope of and Limitation on Warranty
The warranty on the Device is limited to the repair or replacement of defective durable hardware
components of the Device, as described in the
Limited Warranty section above. This warranty
does not cover customer training or education, installation, set up adjustments, or signal reception
problems. This warranty also does not cover any issue related to the service provided by your
service provider, including but not limited to service disruption, changes in service terms, changes
in offerings, changes in format, or technical problems. This warranty does not cover damage due to
acts of God, accident, misuse, abuse, negligence, commercial use or modification of, or to any part
of, your Device. This warranty does not cover damage due to improper operation or maintenance,
connection to improper voltage supply or attempted repair by anyone other than a facility
authorized by Roku to service your Device.
This warranty does not cover consumables
(such as fuses, batteries, or adhesive strips) or Roku TV systems.
More information on
warranty terms applicable to Roku TV systems can be found by visiting
support.roku.com. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE LIMITED WARRANTY
IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR
IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY
RIGHTS. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU. NO EMPLOYEE OR REPRESENTATIVE OF
ROKU IS AUTHORIZED TO CHANGE THIS WARRANTY IN ANY WAY OR GRANT ANY OTHER
OR ADDITIONAL WARRANTY FOR A DEVICE ON ROKU’S BEHALF.
