Levoit Eleva 500X
Air Purifier
LAP-C511S-WUS
User Manual
2
Table of Contents
Package Contents
Specifications
Safety Information
Getting to Know Your Smart
Air Purifier
Controls & Display
Setting Up Your Smart
Air Purifier
VeSync App Setup
Using Your Smart Air Purifier
VeSync App Functions
About the Filter
Care & Maintenance
Troubleshooting
VeSync App Troubleshooting
Limited Warranty Information
Customer Support
2
2
3
5
7
9
11
12
14
15
16
19
21
23
25
Package Contents
1 × Smart Air Purifier
1 × Pre-Filter / HEPA Filter (Pre-Installed)
1 × Activated Carbon Filter (Pre-Installed)
1 × AC Power Adapter
1 × User Manual
Specifications
Model LAP-C511S-WUS
Power Supply 24V 2.5A
Rated Power 33W
Noise Level 22–52dB(A)
Dimensions 11.4 × 11.4 × 21.7 in /
28.9 × 28.9 × 55 cm
Weight 11.9Ib / 5.4kg
Power Adapter Input: 100-240V~
50/60Hz, 1.5A Max
Output: 24V 2.5A
Operating
Conditions
Temperature:
14°–104°F /
-10°–40°C
Humidity: ≤ 85% RH
Note: To access additional smart functions,
download the VeSync app (see page 11).
3
Safety Information
• Only use your air purifier as
described in this manual.
• Do not use without removing
the plastic wrap from the filter.
The air purifier will not filter air
and may overheat, causing a fire
hazard.
• Do not use your air purifier
outdoors.
• Keep your air purifier away from
water, and wet or damp areas.
Never place in water or liquid.
• Do not use in excessively humid
areas.
• Keep your air purifier away from
heat sources.
• Do not use where combustible
gases, vapors, metallic dust,
aerosol (spray) products, or fumes
from industrial oil
are present.
• Keep 5 ft / 1.5 m away from where
oxygen is being administered.
• Supervise children when they are
near the air purifier.
• Do not place anything into any
opening on the air purifier.
• Do not sit or place heavy objects
on the air purifier.
• Keep the inside of the air purifier
dry. To prevent moisture buildup,
avoid placing in rooms with
major temperature changes or
underneath air conditioners.
• Always unplug the air purifier
before servicing, cleaning or
any other maintenance (such as
To reduce the risk of fire, electric shock, or other injury, follow all instructions
and safety guidelines.
GENERAL SAFETY
READ AND SAVE THESE
INSTRUCTIONS
changing the filter).
• Do not use the air purifier if it
is damaged or not working
correctly, or if the cord or plug is
damaged. Do not try to repair
it yourself. Contact Customer
Support (see page 25).
• WARNING: To reduce the risk of
fire or electric shock, do not use
this air purifier with any solid-
state speed controls (such as a
dimmer switch).
• WARNING: To Reduce The
Risk Of Fire, Electric Shock, Or
Injury To Persons, Do Not Use
Replacement Parts That Have
Not Been Recommended By The
Manufacturer (e.g., Parts Made At
Home Using A 3D Printer).
• Children should not clean or
perform maintenance on the air
purifier without supervision.
• This air purifier is not to be
used by persons (including
children) with reduced physical,
sensory, or mental capacities,
or lack of experience and
knowledge, unless they have
been given supervision or
instruction concerning the use
of the appliance by a person
responsible for the safety.
• Children should be supervised to
ensure that they do not play with
the air purifier.
• Not for commercial use.
Household use only.
4
POWER ADAPTER & CORD
SAVE THESE INSTRUCTIONS
• Keep the air purifier near the
outlet it is plugged into.
• Never place the cord near any
heat source.
• Do not cover the cord with a rug,
carpet, or other covering. Do not
place the cord under furniture
or appliances.
• Keep the cord out of areas where
people walk often. Place the cord
where it will not be tripped over.
• This air purifier is only to be used
with the power supply adapter
provided with the air purifier.
• If the power adapter cord is
damaged, it must be replaced
by Vesync (US) Corporation or
similarly qualified persons in
order to avoid an electric or fire
hazard. Please contact Customer
Support (see page 25).
• This air purifier’s power adapter
uses standard North American
120V, 60Hz outlets. If using outside
the U.S. or Canada, check for
compatibility.
• Unplugging the power adapter
will disable remote control of
the air purifier and temporarily
disconnect the air purifier from
VeSync and other
third-party apps.
5
Getting to Know Your Smart Air Purifier
A. Air Outlet
B. Control Panel
C. Housing
D. Airsight Pro
TM
Sensor
E. Activated Carbon Filter
F. Pre-Filter / HEPA Filter
G. Air Inlet
H. Air Quality Indicator Ring
I. Power Adapter Input
J. Power Adapter
K. Anti-Slip Pads
B
A
C
D
F
E
G
I
J
K
Front Back
H
6
a. Wi-Fi
®
Indicator
b. On/O Button
c. External Sensor Indicator
(Sensor Sold Separately)
d. Air Quality Value
e. Left/Right Toggle Buttons
f. Air Quality Indicators
a
c
e
e
f
m
k
l
j
i
g
h
b
d
CONTROL PANEL
Getting to Know Your Smart Air Purifier (cont.)
g. HEPA Filter Indicator
h. Sleep Mode Button
i. Fan Speed Button
j. Light Sensor
k. Fan Speed Indicators
l. Display Lock Indicator
m. Display O/Display Lock Button
7
Controls & Display
On/O Button
• Turns the air purifier on/o.
• Press and hold for 5 seconds
to connect the air purifier
to the VeSync app. See the
in-app instructions for more
information (see page 11).
• Press and hold for 15 seconds
to reset the air purifier and
disconnect from Wi-Fi
®
(see page 11).
Sleep Mode Button
• Turns on Sleep Mode
(see page 13).
• Press and hold for
3 seconds to reset the
HEPA Filter Indicator.
Left/Right Toggle Buttons
• Cycles through readings:
AQI, PM2.5, PM10, NO2, and
TVOC (see page 12).
Fan Speed Button
• Cycles through fan speeds:
1 (low), 2, 3, 4 (Turbo), and
Auto Mode (see page 12).
Display O/Display Lock
Button
• Turns the display o
(see page 13).
• Tap any button (except )
to turn the display back on.
• Press and hold for
3 seconds to turn Display
Lock on/o. This prevents
current settings from being
changed (see page 13).
Note: You can also use the VeSync app to
control these functions, as well as additional
app-only features (see page 14).
Wi-Fi Indicator
• Blinks when connectingto the
VeSync app.
• Lights up when connected
to the app and is o when
disconnected from the app.
• See the VeSync in-app
instructions for more
information (see page 11).
8
Controls & Display (cont.)
Air Quality Index Indicator
• Lights up when the digital
display shows the current
AQI (see page 12).
HEPA Filter Indicator
• Lights up when the filter
should be checked
(see page 16).
• To reset the HEPA Filter
Indicator, press and hold
for 3 seconds. The HEPA
Filter Indicator will flash
3 times, then turn o.
PM2.5 Indicator
• Lights up when the digital
display shows the current
PM2.5 (see page 12).
• PM2.5 refers to detection
of fine particles, such
as cooking fumes, vehicle
emissions, and
wildfire smoke.
PM10 Indicator
• Lights up when the digital
display shows the current
PM10 (see page 12).
• PM10 refers to detection
of coarse particles, such
as dust, pollen, and
construction debris.
Display Lock Indicator
• Lights up when the display
is locked.
• Blinks when any other button
is tapped to indicate the
display is locked.
Air Quality Indicator Ring
• The indicator changes color
to display the air quality:
• Blue: Good
• Green: Moderate
• Orange: Bad
• Red: Very Bad
External Sensor Indicator
• Blinks when connecting to
the external sensor.
• Lights up when connected to
the external sensor.
• O when not connected to
the external sensor.
NO2 Indicator
• Lights up when the digital
display shows the NO
2
data(see page 12).
• Nitrogen dioxide (NO
2
) is
a typical nitrogen oxide,
primarily originating from
combustion processes and
vehicle emissions, among
others.
TVOC Indicator
• Lights up when the digital
display shows the TVOC
data(see page 12).
• TVOC refers to Total Volatile
Organic Compounds, a
generic term representing
a broad category of
volatile organics including
benzene, toluene, xylene,
formaldehyde, ethanol, and
other related substances.
Note: Only compatible with
Levoit Standalone Air Quality
Sensor (sold separately).
9
1. Place the air purifier on a flat, stable
surface such as the floor.
2. Rotate the top half of the air purifier
counterclockwise and remove it from
the bottom half.
Setting Up Your Smart Air Purifier
OPEN THE AIR PURIFIER INSTALL THE FILTERS
3. Remove the power adapter located
inside the carbon filter.
4. Remove the filters from the plastic
packaging.
10
Setting Up Your Smart Air Purifier (cont.)
5. Place the top half of the air purifier
directly onto the bottom half of the
air purifier. Rotate clockwise to secure
the filters and both halves in place.
PLUG IN & TURN ON
6. Insert the power adapter into the
back of the air purifier. Plug into an
outlet.
7. When using the air purifier, allow at
least 15 in / 38 cm of clearance on all
sides. Keep away from anything that
would block airflow, such as curtains.
11
• To disconnect Wi-Fi, press and hold
for 15 seconds until the Wi-Fi
indicator turns o. This will restore
the smart air purifier’s default
settings and disconnect it from the
VeSync app.
• To reconnect, please follow the
instructions in the VeSync app to add
a device.
Note:
• For Android™ users, choose
“Allow” to use VeSync.
• Requires device to run app, Wi-Fi or
mobile data, and iOS version 15 or Android
version 8 (or above). Standard data and
messaging rates may apply. Registration
is required.
Note: You must create your own VeSync
account to use third-party services and
products. These will not work with a guest
account. With a VeSync account, you
can also allow your family and friends to
control your smart air purifier.
1. To download the VeSync app, scan
the QR code or search “VeSync”
in the Apple App Store
®
or
Google Play Store.
VeSync App Setup
WI-FI CONNECTION
2. Open the VeSync app.
Log In or Sign Up.
3. Follow the in-app instructions to set
up your smart air purifier.
Note:
• You can use the VeSync app to
connect your smart air purifier
to Amazon Alexa or Google
Assistant™. Follow the in-app
instructions to connect VeSync
to your voice assistant.
• Your phone must have Location
turned on while your phone is
connecting to your smart air purifier.
This is required to establish the
Bluetooth
®
connection. You can
turn Location o after your smart air
purifier is finished connecting
to the VeSync app.
Note: Due to ongoing updates and
improvements, the VeSync app may
be slightly dierent than shown in the
manual. In case of any dierences, follow
the in-app instructions.
12
Using Your Smart Air Purifier
Note: Using the VeSync app allows you to
control your air purifier remotely and access
additional functions and features
(see page 14).
Note: To eectively clean air, keep windows
and doors closed while the air purifier is on.
Note: The VeSync app also supports Quiet
Auto Mode (see page 14).
AQI (AIR QUALITY INDEX)
AUTO MODE
The air quality indicators will change
colors according to your air quality:
AQI, or Air Quality Index, is a
measurement of your overall air quality
represented in a value. Generally, the
lower the number, the better your air
quality. Your air purifier’s AirSight
®
Plus 2.0
smart sensor reads the concentration of
particles in the air and uses an algorithm
to accurately measure AQI.
AQI calculation is based on the
concentration of particles detected
in the air, including PM2.5, PM10, NO2,
and TVOC*.
*Refers to particulate matter (PM) less
than or equal to 1, 2.5, or 10 microns (µm)
in size (measured by the diameter of the
particle). For example, PM2.5 refers to
particulate matter that is 2.5 microns
or smaller.
Auto Mode uses AirSight
®
Plus 2.0, the
smart sensor inside your air purifier, to
adjust the fan speed automatically
based on air quality. For example,
if the air quality is bad, the fan will
automatically adjust to level 4.
• Tap until the fan speed indicator
is on Auto.
• To exit Auto Mode, tap on the air
purifier’s display or in the VeSync app.
1. Plug in. The air purifier display
will flash.
2. Tap to turn on the air purifier.
3. Tap to cycle through fan speeds
1 (low), 2, 3, 4 (Turbo), and Auto Mode.
4. After selecting a fan speed or mode,
the display will show the current AQI
value and will light up.
AQI
Value
Indicator
Color
Air
Quality
0–50 Blue Good
51–100 Green Moderate
101–150 Orange Bad
≥ 151 Red Very Bad
Air Quality Indicator Chart
Indicator
Color
Air
Quality
Auto
Mode Fan
Speed
Blue Good 1
Green Moderate 2-3
Orange Bad 3-4
Red Very Bad 4
13
The air purifier is in Standby Mode when
it is turned o but plugged in.
Note: In Standby Mode, the AirSight
®
Plus
2.0 sensor will still detect the surrounding
air quality and give you updates in the
VeSync app.
When the air purifier is plugged in and
turned o, it will remember its previous
fan speed, Auto Mode, and Display Lock
settings.
When the air purifier is unplugged, it
will only remember its previous fan
speed setting.
SLEEP MODE
DISPLAY OFF
STANDBY MODE
MEMORY FUNCTION
DISPLAY LOCK
Sleep Mode operates quietly by using a
fan speed lower than the lowest speed.
• Tap to turn Sleep Mode on.
• Sleep Mode will turn o the display
immediately after 3 seconds if no
other buttons are tapped.
Note: When the display is turned o, tap
any button to turn the display back on. If
you don’t tap another button, the display
will turn o again after 3 seconds.
Note: If the display is turned o, will
flash 3 times to show that the display
has been locked, then turn o.
Display O turns o the display lights
on the air purifier, including button lights
and indicator lights.
1. Tap to turn o the display.
2. Tap any button to temporarily turn
the display back on. If you don’t tap
another button, the display will turn
back o after 3 seconds.
3. Tap to turn the display back on.
The display will stay on.
When the air purifier is on, you can lock
the display to prevent settings from
being accidentally changed. Buttons will
not respond to being tapped.
1. Press and hold for 3 seconds to
lock the display. will light up on
the display.
2. will flash when any other button is
tapped to indicate that Display Lock
is on.
3. Press and hold again for 3 seconds
to unlock the display. will turn o.
14
REMOTE CONTROL
AIR QUALITY UPDATES
AUTO MODE
MANAGE FILTER LIFE
SCHEDULES
FILTER REPLACEMENT INFO
VeSync App Functions
The VeSync app allows you to access additional smart air purifier functions, including those
listed below. As the app develops, more features may become available.
• Change any air purifier settings
through the app, even while
Display Lock is on.
• View real-time air quality updates in
the app.
• See your air quality history for the
previous 4 weeks.
• Monitor remaining filter life.
• Receive notifications when it’s time to
check your filter.
• Create and customize schedules for
your air purifier to match
your routines.
• Keep tabs on the remaining filter life
by checking the filter life percentage
in the app.
• Shop for replacement filters.
• Access additional Auto Mode
settings.
15
A. Pre-Filter
• Captures large particles such as
dust, lint, fibers, hair, and pet fur.
B. HEPA Filter
• Traps at least 99.97% of airborne
particles 0.3 microns in size.
C. High-Eciency Activated
Carbon Filter
• Physically removes smoke, odors,
and fumes.
• Filters compounds such as
benzene, ammonia, sulfur dioxide,
nitrogen dioxide, and volatile
organic compounds (VOCs).
About the Filter
HUMIDITY
ESSENTIAL OILS
The air purifier uses a 3-stage filtration
system to purify air.
Moisture may damage the filter. This air
purifier should be used in an area with
a humidity level of 85% RH or below. If
you use the air purifier in excessively
humid areas, the surface of the filter may
become moldy.
Do not add essential oils to the air
purifier or filter. The filter will become
damaged by the oil and will eventually
release an unpleasant smell. Do not use
diusers near the air purifier.
Note: Water or moisture will allow mold to
grow. To solve a mold problem, get rid of the
source of the moisture and clean up
the mold.
C
B
A
16
You can reset the HEPA Filter Indicator
two ways:
will light up as a reminder to check the
HEPA Filter. Depending on how often you
use the air purifier, the indicator could
turn on after 18–24 months. You may not
need to change your HEPA Filter yet, but
you should check it when lights up.
Note: Do not clean with abrasive
chemicals or flammable cleaning agents.
Note: The VeSync app uses a scientific
algorithm to determine your filter life
based on air quality, amount of use,
and other factors.
Note: will not light up if the Activated
Carbon Filter needs to be checked.
CLEANING
CHECK FILTER LIFE
RESETTING THE
HEPA FILTER INDICATOR
Care & Maintenance
1. Unplug before cleaning.
2. Wipe the outside of the air purifier
with a soft, dry cloth. If necessary,
wipe the housing with a damp cloth,
then immediately dry.
When your air purifier is connected
to the VeSync app, you can view the
remaining filter life for the HEPA Filter
and the Activated Carbon Filter, as well
as receive notifications when it’s time to
check them.
Smart Reset & Authentication
(Recommended)
It is recommended to use the VeSync
app to reset the HEPA Filter Indicator
and authenticate your new Genuine
Levoit filter to unlock advanced filter
management features. Follow the steps
to reset the indicator:
1. Scan the filter’s QR code or enter
the filter’s serial number located
at the top of the filter.
2. The HEPA Filter Indicator will
automatically reset, and the filter
life will show 100% in the app.
3. Vacuum the inside of the air purifier.
17
The Pre-Filter should be cleaned every
2–4 weeks to increase eciency and
extend the life of your filter. You can set
a reminder in the VeSync app to clean
the pre-filter every 2, 3, or 4 weeks.
Clean the pre-filter using a soft brush or
vacuum hose to remove hair, dust, and
large particles. Do not clean the filter
with water or other liquids.
CLEANING THE PRE-FILTER
Manual Reset
Use the control panel to manually
reset the HEPA Filter Indicator. When
reset manually, the air purifier will
automatically check to confirm if a new
filter has been installed. Follow the steps
to reset the indicator:
A. lights up red.
1. Replace the filter (see page
14) and turn on the air purifier.
2. Press and hold for 3 seconds.
will turn o.
3. Once confirmed, the reset will be
complete.
B. The filter is changed before
lights up.
1. Replace the filter (see page
14) and turn on the air purifier.
2. Press and hold for 3 seconds.
will flash then turn o.
3. Once confirmed, the reset will be
complete.
Note: You can still authenticate your
filter after manually resetting the HEPA
Filter Indicator.
When you authenticate your Genuine
Levoit filter (see Smart Reset &
Authentication, page 16), the VeSync
app will display the filter life from 0–100%
based on actual usage and the air
quality sensor’s data.
GENUINE FILTER
VERIFICATION
Filter When to Clean How to Clean When to Replace
Pre-Filter Every 2 –4 weeks
Use a soft cloth or
vacuum hose
18–24 months
HEPA Filter Do not clean
Activated Carbon
Filter
Do not clean 4-6 months
Note: Avoid scrubbing, scraping, or
vigorously brushing the pre-filter. Do not
use abrasive cleaning materials.
Note: When using a third-party filter, the
app will only display the filter reset date
and the number of days since the last
reset. Accurate filter life monitoring and
purification performance data will not
be available.
18
Care & Maintenance (cont.)
The Pre-Filter / HEPA Filter should be
replaced every 18–24 months. The
Activated Carbon Filter should be
replaced every 4–6 months. You may
need to replace your filter earlier or later
depending on how often you use your
air purifier. Using your air purifier in an
environment with relatively high pollution
may mean you will need to replace the
filter more often, even if the HEPA Filter
Indicator is o.
You may need to replace your HEPA filter
if you notice:
• Decreased airflow from the top of the
air purifier
• Increased noise when the air purifier
is on
• The filter is visibly dusty or discolored
You may need to replace your Activated
Carbon Filter if you notice:
• The air purifier does not eectively
filter certain odors anymore
• Unusual odors coming from the
air outlet
WHEN SHOULD I REPLACE
THE FILTERS?
REPLACING THE FILTER
Note:
• To maintain the performance of your air
purifier, only use ocial Levoit filters. For
more information, contact Customer
Support (see page 25).
• Remember to reset the HEPA Filter
Indicator after replacing the filter
(see page 15).
Note: Do not use water or liquids to
clean the air purifier.
1. Unplug the air purifier, then rotate
the top half of the air purifier
counterclockwise and remove it from
the bottom half (see Setting Up Your
Smart Air Purifier, page 9).
2. Remove the old filters.
3. Clean out any remaining dust or
hair inside the air purifier using
a vacuum hose.
4. Remove the plastic packaging from
the new filter.
a. When replacing the HEPA Filter:
Transfer the existing activated
carbon filter into the new HEPA
Filter. Be sure to authenticate your
Genuine Levoit Filter in the VeSync
app (see Resetting the HEPA Filter
Indicator, page 16).
b. When replacing the Activated
Carbon Filter: Place the new filter
inside the existing HEPA filter.
5. Then push the assembled filter into
the air purifier until you hear a click.
6. Place the top half of the air purifier
directly back onto the bottom half
of the air purifier. Rotate clockwise to
secure both halves in place.
7. Plug in and turn on the air purifier.
Reset the HEPA Filter Indicator
(see page 16).
If not using the air purifier for an
extended period of time, wrap both
the air purifier and the filter in plastic
packaging and store in a dry place to
avoid moisture damage.
STORAGE
19
Troubleshooting
Problem Possible Solution
The air purifier will not turn
on or respond to button
controls.
Plug in the air purifier.
Check to see if the power adapter is damaged. If so, stop
using the air purifier and contact Customer Support
(see page 25).
Plug the air purifier into a dierent outlet.
The air purifier may be malfunctioning. Contact Customer
Support (see page 25).
Airflow is significantly
reduced.
Make sure the filter is removed from its packaging and properly
installed (see page 9).
Tap to increase the fan speed.
Leave at least 15 in / 38 cm of clearance to allow air to pass
through the air inlets on the sides.
The pre-filter may be clogged by large particles, such as hair
or lint, blocking air flow. Clean the pre-filter (see page 17).
Replace the filter (see page 18).
The air purifier makes an
unusual noise while the fan
is on.
Make sure the filter is properly installed with plastic packaging
removed (see page 9).
Make sure the air purifier is operating on a hard, flat,
level surface.
Replace the filter (see page 18).
The air purifier may be damaged, or a foreign object may
be inside. Stop using the air purifier and contact Customer
Support (see page 25). Do not try to repair the air purifier.
Poor air purification quality.
Tap to increase the fan speed.
Make sure no objects are blocking the front, sides, or top of
the air purifier (the inlet or outlet).
Make sure the filter is removed from its packaging and properly
installed (see page 9).
Close doors and windows while using the air purifier.
Replace the filter (see page 18).
20
Problem Possible Solution
Strange smell coming from
the air purifier.
Clean the filter or replace the filter if necessary.
Contact Customer Support (see page 25).
Make sure not to use your air purifier in an area with high
humidity or while diusing essential oils.
Air Quality Indicators always
stay red.
If you’re using an ultrasonic humidifier near the air purifier, the
mist may aect the accuracy of the dust sensor. The dust
sensor will detect the large mist particles, and the Air Quality
Indicator may turn red. Avoid using an ultrasonic humidifier
near the air purifier, or avoid using Auto Mode.
Air purifier randomly turns o. The air purifier is malfunctioning. Stop using the air purifier and
contact Customer Support (see page 25).
is still on after replacing
the filter.
Reset the Check Filter Indicator (see page 16).
has not turned on after
18–24 months.
is a reminder for you to check the HEPA filter and will light
up based on how much the air purifier has been used, as well
as other factors (see page 16). If you don’t use your air purifier
often, will take longer to turn on.
turned on before 18–24
months.
is a reminder for you to check the HEPA filter and will light
up based on how much the air purifier has been used, as
well as other factors (see page 16). If you run your air purifier
frequently, will turn on sooner.
If your problem is not listed, please contact Customer Support (see page 25).
Troubleshooting (cont.)
21
If your problem is not listed, please contact Customer Support (see page 25).
My smart air purifier isn’t connecting to the VeSync app.
• Make sure your phone has Bluetooth
®
turned on and is not currently connected to
another Bluetooth device.
• During the setup process, you must be on a secure 2.4GHz Wi-Fi network. Confirm that
the network is working correctly.
• Make sure the Wi-Fi password you entered is correct.
• There should be no spaces at the beginning or end of the password.
• Test the password by connecting a dierent electronic device to the router.
• If you’re manually typing in the SSID and password, double check that both are
entered correctly.
• Try moving your air purifier closer to the router. Your phone should be as close as
possible to your air purifier.
• Your router may need to be at a higher location, away from obstructions.
• Make sure your air purifier and router are away from appliances (such as microwave
ovens, refrigerators, electronic devices, etc.) to avoid signal interference.
• If you’re using a VPN, make sure it’s turned o while setting up your air purifier.
• Disable portal authentication for your Wi-Fi network. If portal authentication is
enabled, the air purifier will not be able to access your Wi-Fi network, and setup
will fail.
My smart air purifier is oine.
• Make sure the air purifier is plugged in and has power, then refresh the VeSync menu
by swiping down on the screen.
• Make sure your router is connected to the internet and your phone’s network
connection is working.
• Delete the oine air purifier from the VeSync app. Swipe left (iOS
®
) or press and hold
(Android™), then tap Delete. Reconfigure the air purifier with the VeSync app.
Note: Power outages, internet outages, or changing Wi-Fi routers may cause your air purifier
to go oine.
Note: Portal authentication means that you need to sign in to your Wi-Fi network through a web
page before you can use the Internet.
VeSync App Troubleshooting
22
Federal Communication Commission Interference
Statement – Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.
FCC SDOC Supplier’s Declaration Of Conformity
FCC Radiation Exposure Statement
Vesync (US) Corporation hereby declares that this equipment is in compliance with FCC requirements.
The declaration of conformity can be found at www.vesync.com/legal/compliance/fcc
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
End users must follow the specific operating instructions for satisfying RF exposure compliance.
To maintain compliance with FCC RF exposure compliance requirements, please follow operation
instructions as documented in this manual. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter. This equipment should be installed and operated
with a minimum distance of 20 cm between the radiator and your body. The availability of some specific
channels and/or operational frequency bands are country dependent and are firmware programmed at
the factory to match the intended destination. The firmware setting is not accessible by the end user.
The energy eciency of this ENERGY STAR certified model is based on the
Integrated Energy Factor (IEF), a ratio between the model’s PM2.5 CADR and
its energy consumption, in terms of CADR/Watt.
23
Limited Warranty
Information
Levoit Limited Product Warranty
Register your products at https://warranty.
levoit.com/warranty to stay up to date
with important product information such as
product updates, limited warranties, usage
and maintenance recommendations, and
notifications concerning safety warnings or
product recalls. Registration is not required to
claim your limited warranty.
Two (2) Year Limited Consumer Product
Warranty
Vesync (US) Corporation (“Vesync”) warrants
that the product shall be free from defects
in material and workmanship for a period of
2 years from the date of original purchase
(“Limited Warranty Period”), provided the
product was used in accordance with its use
and care instructions (e.g., in the intended
environment and under normal circumstances).
California Residents Only
The Warranty Period begins on the original
date of delivery or pick-up.
Your Limited Warranty Benefits
During the Limited Warranty Period and
subject to this limited Warranty Policy, Vesync
will, in its sole and exclusive discretion, either (i)
refund the purchase price if the purchase was
made directly from the online Levoit store, (ii)
repair any defects in material or workmanship,
(iii) replace the product with another product
of equal or greater value, or (iv) provide store
credit in the amount of the purchase price.
Product Name Levoit Eleva 500X
Air Purifier
Model LAP-C511S-WUS
For your own reference, we strongly
recommend that you record your order ID
and date of purchase.
Date of Purchase
Order ID
Who is Covered?
This limited warranty extends only to the
original consumer purchaser of the product
and is not transferable to any subsequent
owner of the product, regardless of whether
the product transferred ownership during the
specified term of the limited warranty. The
original consumer purchaser must provide
verification of the defect or malfunction and
proof of the date of purchase to claim the
Limited Warranty Benefits.
Be Aware of Unauthorized Dealers or Sellers
This limited warranty does not extend to
products purchased from unauthorized
dealers or sellers. Vesync’s limited warranty
only extends to products purchased from
authorized dealers or sellers that are subject
to Vesync’s quality controls and have agreed
to follow its quality controls. Please be aware,
products purchased from an unauthorized
website or dealer may be counterfeit, used,
defective, or may not be designed for use in
your country. You can protect yourself and your
products by making sure you only purchase
from Vesync or its authorized dealers.
If you have any questions about a specific
seller, or if you think you may have purchased
your product from an unauthorized seller,
please contact our Customer Support Team
via support.levoit.com
What’s Not Covered?
• Normal wear and tear, including parts
that might wear out over time (e.g.,
batteries, filters, cleaning brush, essential
oil pads, etc.).
• If the proof-of-purchase has been altered
in any way or is made illegible.
• If the model number, serial number or
production date code on the product has
been altered, removed or made illegible.
• If the product has been modified from its
original condition.
• If the product has not been used
in accordance with directions and
instructions in the user manual.
24
• Damages caused by connecting
peripherals, additional equipment
or accessories other than those
recommended in the user manual.
• Damages or defects caused by accident,
abuse, misuse, or improper or
inadequate maintenance.
• Damages or defects caused by service
or repair of the product performed by an
unauthorized service provider or by anyone
other than Vesync.
• Damages or defects occurring during
commercial use, rental use, or any use for
which the product is not intended.
• If the unit has been damaged,
including but not limited to damage by
animals, lightning, abnormal voltage,
fire, natural disaster, transportation,
dishwasher, or water (unless the user
manual expressly states that the product is
dishwasher-safe).
• Incidental and consequential damages.
• Damages or defects exceeding the cost of
the product.
Claiming Your Limited Warranty Service in 5
Simple Steps:
1. Make sure your product is within the
specified limited warranty period.
2. Make sure you have a copy of the invoice
and order ID or proof-of-purchase.
3. Make sure you have your product. DO NOT
dispose of your product before
contacting us.
4. Contact our Customer Support Team via
support.levoit.com
5. Once our Customer Support Team has
approved your request, please return the
product with a copy of the invoice and
order ID.
Sole and Exclusive Remedy
THE FOREGOING LIMITED WARRANTY
CONSTITUTES VESYNC CORPORATION’S
EXCLUSIVE LIABILITY, AND YOUR SOLE AND
EXCLUSIVE REMEDY, FOR ANY BREACH OF ANY
WARRANTY OR OTHER NONCONFORMITY
OF THE PRODUCT COVERED BY THIS LIMITED
PRODUCT WARRANTY STATEMENT. THIS
LIMITED WARRANTY IS EXCLUSIVE, AND IN LIEU
OF ALL OTHER WARRANTIES. NO EMPLOYEE OF
VESYNC CORPORATION OR ANY OTHER PARTY
IS AUTHORIZED TO MAKE ANY WARRANTY IN
ADDITION TO THE LIMITED WARRANTY IN THIS
LIMITED PRODUCT WARRANTY STATEMENT.
Disclaimer of Limited Warranties
TO THE FULLEST EXTENT PROVIDED BY
APPLICABLE LAW, EXCEPT AS WARRANTED
IN THIS LIMITED PRODUCT WARRANTY
POLICY, VESYNC CORPORATION PROVIDES
THE PRODUCTS YOU PURCHASE FROM
VESYNC CORPORATION “AS IS” AND VESYNC
CORPORATION HEREBY DISCLAIMS ALL
WARRANTIES OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, STATUTORY, OR OTHERWISE,
INCLUDING BUT NOT LIMITED TO ANY
WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT, AND FITNESS FOR
PARTICULAR PURPOSE.
Limitations of Liability
TO THE FULLEST EXTENT PROVIDED BY
APPLICABLE LAW, IN NO EVENT WILL VESYNC
CORPORATION, ITS AFFILIATES, OR THEIR
LICENSORS, SERVICE PROVIDERS, EMPLOYEES,
AGENTS, OFFICERS, OR DIRECTORS BE
LIABLE FOR:
(a) DAMAGES OF ANY KIND ARISING OUT
OF OR IN CONNECTION WITH PRODUCTS
PURCHASED FROM VESYNC CORPORATION IN
EXCESS OF THE PURCHASE PRICE PAID BY THE
PURCHASER FOR SUCH PRODUCTS, OR
(b) INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL, OR PUNITIVE DAMAGES
EVEN IF VESYNC CORPORATION OR ONE OF
ITS SUPPLIERS HAS BEEN ADVISED OF THE
POSSIBILITY OR LIKELIHOOD OF
SUCH DAMAGES.
AND REGARDLESS OF WHETHER CAUSED BY
TORT (INCLUDING NEGLIGENCE), BREACH OF
CONTRACT, OR OTHERWISE. OUR LIABILITY
SHALL UNDER NO CIRCUMSTANCES EXCEED
THE ACTUAL AMOUNT PAID BY YOU FOR THE
DEFECTIVE PRODUCT, NOR SHALL WE UNDER
ANY CIRCUMSTANCES BE LIABLE FOR ANY
CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES OR LOSSES, WHETHER
DIRECT OR INDIRECT.
Limited Warrant Information (cont.)
25
EXCEPT AS COVERED BY THIS LIMITED
PRODUCT WARRANTY STATEMENT, VESYNC
CORPORATION SHALL NOT BE LIABLE FOR
COSTS ASSOCIATED WITH THE REPLACEMENT
OR REPAIR OF PRODUCTS PURCHASED FROM
IT, INCLUDING, BUT NOT LIMITED TO, LABOR,
INSTALLATION, OR OTHER COSTS INCURRED
BY THE USER AND, IN PARTICULAR, ANY COSTS
RELATING TO THE REMOVAL OR REPLACEMENT
OF ANY PRODUCT.
OTHER RIGHTS YOU MAY HAVE
SOME JURISDICTIONS DO NOT ALLOW FOR:
(1) EXCLUSION OF IMPLIED WARRANTIES;
(2) LIMITATION ON THE DURATION OF
IMPLIED WARRANTIES; AND/OR (3)
EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES; SO THE
DISCLAIMERS IN THIS POLICY MAY NOT APPLY
TO YOU. IN THESE JURISDICTIONS YOU HAVE
ONLY THE IMPLIED WARRANTIES THAT ARE
EXPRESSLY REQUIRED TO BE PROVIDED IN
ACCORDANCE WITH APPLICABLE LAW. THE
LIMITATIONS OF WARRANTIES, LIABILITY, AND
REMEDIES APPLY TO THE MAXIMUM EXTENT
PERMITTED BY LAW.
ALTHOUGH THIS LIMITED WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, YOU MAY
HAVE OTHER RIGHTS IN YOUR JURISDICTION.
THIS STATEMENT OF LIMITED WARRANTY
IS SUBJECT TO APPLICABLE LAWS THAT
APPLY TO YOU AND THE PRODUCT. PLEASE
REVIEW THE LAWS IN YOUR JURISDICTION TO
UNDERSTAND YOUR RIGHTS FULLY.
CHANGES TO THIS POLICY
We may change the terms and availability of
this limited warranty at our discretion, but any
changes will not be retroactive.
This warranty is made by:
Vesync (US) Corporation
1775 Flight Way, Suite 150
Tustin, CA 92782
USA
Customer Support
If you have any questions or concerns
about your new product, please contact
our Customer Support Team.
Mon–Fri, 9:00 am–5:00 pm PST/PDT
*Please have your order invoice PDF or
screenshot(s) ready before contacting
Customer Support.
Vesync (US) Corporation
1775 Flight Way, Suite 150
Tustin, CA 92782
USA
Website: support.levoit.com
Phone: 1-888-726-8520
SUPPORT HOURS
Attributions
Apple App Store
®
is a trademark of
Apple Inc.
Google, Android, and Google Play are
trademarks of Google LLC.
Wi-Fi
®
is a registered trademark of Wi-Fi
Alliance
®
.
Amazon, Alexa and all related logos are
trademarks of Amazon.com, Inc. or its
aliates.
iOS is a registered trademark of Cisco
Systems, Inc. and/or its aliates in the
United States and certain other countries.
The Bluetooth
®
word mark and logos
are registered trademarks owned by
Bluetooth SIG, Inc. and any use of
such marks by Vesync (SINGAPORE)
Corporation is under license. Other
trademarks and trade names are those of
their respective owners.
Notes
Notes
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