Roborock Qrevo Curv
Read this user manual with diagrams carefully before using this
product and store it properly for future reference.
Robotic Vacuum Cleaner User Manual
03
English
English 03
Français 18
Español 31
English Contents
04 Safety Information
07 Battery and Charging
07 International Symbols Explanation
08 FCC/IC Statement
09 Product Overview
10 Installation
11 Connecting to the App
11 Instructions for Use
13 Routine Maintenance
15 Basic Parameters
15 Environmental Protection Description
16 Common Issues
04
Safety Information
WARNING
CAUTION
•
Only use the product in accordance with the User Manual. Any loss or damage caused by improper use will be borne by
the user.
•
Do not allow to be used as a toy. Close attention is necessary when used by or near children.
•
Do not rinse the robot and the dock.
•
Do not use the product to clean hard or sharp objects (such as decoration wastes, glass, and nails) to avoid scratching the
robot, the dock or the floor.
•
Make sure dustbin, washable filter, dust bag, side brush, mop cloths, main brushes and main brush cover are installed in
place before cleaning.
•
Do not sit or stand on the robot or dock.
•
To prevent corrosion or damage, do not use any disinfectant and only use cleaning solution recommended by Roborock.
•
Do not put any low objects (such as shoes, mats) near raised areas like stairs. Otherwise, the robot may fall down caused
by malfunctional sensors.
•
To prevent water damage, make sure that the floor where the robot operates is free of water.
•
Do not operate the product in a room where an infant or child is sleeping.
•
Before using the product, move sundries such as wires and any unstable, fragile, precious, or dangerous items from the
floor to prevent them from being pulled by the robot and causing personal injury or property damage.
•
Keep hair, loose clothing, fingers, and all body parts of people and pets away from seams, openings and moving parts of
the product to avoid possible injury.
•
Do not carry the robot using vertical bumper, magnetic top cover, side brush or bumper. Do not move the dock by lifting
dock base.
•
For use only with roborock EWFD26LRR docking station.
•
The product must be switched off and the plug must be removed from socket outlet when not in use, before cleaning or
maintaining the product.
•
Connect to a properly grounded outlet only. See Grounding Instructions.
•
The docking station can only be used to charge the robotic vacuum cleaner equipped with a 14.4 V/6400 mAh (TYP)
lithium-ion battery.
05
•
Place the dock on a hard, flat floor. Keep the dock, robot, and power cord away from fire and heat sources like a heating
radiator. Avoid humid and narrow spaces or locations where the robot may be suspended in the air.
•
This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the
product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user
maintenance shall not be made by children without supervision.
•
Do not dismantle, repair or modify the battery or charging dock.
•
If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
•
Do not use the product on high pile carpets. Product effectiveness may also be reduced on dark carpets.
•
Do not place any object on top of the robot or dock, near the suction inlet of the dock, or cover them with any item
(including dust-proof cover).
•
Do not use this product on elevated surfaces without barriers such as the floor of a loft, an open-ended terrace, a slide, or
top of furniture.
•
Do not use the dock to pick up stones, paper scraps, or other objects that may block the air duct.
•
Do not operate the product if it has been damaged in any way. Contact customer service for help.
•
Always operate the device in well-ventilated areas to prevent overheating.
•
Roborock disclaims all liability for indirect, incidental, or consequential damages resulting from the use, misuse, or inability
to use this product. This disclaimer does not affect any statutory rights that may not be disclaimed under applicable law.
06
Grounding methods
GROUNDED OUTLET
GROUNDING PIN
GROUNDED OUTLET BOX
ADAPTER
METAL SCREW
TAB FOR GROUNDING
SCREW
AA200
(A)
(B)
(C)
This appliance is for use on a nominal 120-V circuit and has a grounding attachment plug that looks like the plug illustrated
in sketch A in Grounding methods. Make sure that the appliance is connected to an outlet having the same configuration as
the plug.
No adaptor should be used with this appliance.
WARNING
– Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not
modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
This appliance must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding
conductor and grounding plug.
The plug must be inserted into an appropriate outlet that is properly installed and grounded in accordance with all local codes
and ordinances.
GROUNDING INSTRUCTIONS
07
Battery and Charging
•
Do not wipe the charging contacts with wet cloth or wet hands.
•
If the product is left unused for a long period, store it in a cool, dry place after having it fully charged, unplugged, and
switched off. Recharge it at least every three months to avoid battery overdischarge.
•
Do not use the product when the temperature is higher than 40°C (104°F) or lower than 4°C (39°F), or if there is any liquid or sticky
substance on the floor.
•
Do not discard waste batteries. Leave them with a professional recycling organization.
•
To transport the product, be sure to unplug the dock, switch off the robot, and empty water tanks. Use of the original packaging
is advised.
•
Be sure that the supply voltage meets the requirements listed on the dock.
International Symbols Explanation
~ – ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)]
– DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)]
– PROTECTIVE EARTH (Protective Ground) symbol [symbol IEC 60417-5019 (2009-02)]
08
FCC/IC Statement
Compliance Information
Product Name Robotic Vacuum Cleaner with Charging Dock
Robotic Vacuum Cleaner Model: V10VIV
Empty Wash Fill Dock: EWFD26LRR
Product Model
Compliance Statement
Correspondence of the responsible party in USA
Roborock Technology Co.
ROOM 1227, 12TH FLOOR, 1000 N. WEST STREET, WILMINGTON, DE 19801
support@roborock.com
Company
Address
Email
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause
undesired operation of the device.
09
Product Overview
A
•
Robot not on dock: Press to start
docking/Press and hold to start
spot cleaning
•
Robot on dock: Press to start
emptying/Press and hold to wash
the mop cloths
—Dock
•
Press and hold to turn the robot
on or off
•
Press to start cleaning
—Power/Clean
•
White: Battery level
≥
15%
•
Red: Battery level < 15%
•
Breathing: Charging or starting up
•
Flashing red: Error
•
Breathing blue: Remote viewing
•
Flashing blue slowly: Waiting for
WiFi connection
•
Flashing blue quickly: Connecting
•
Steady blue: Voice assistant
working/WiFi connected
—Power Indicator Light
A1
Robot (Top View)
Press any button to pause a running robot.
Note:
A1-1—Microphones
A1-2—Vertical Bumper
A1-3—LiDAR Sensor
A1-4—LED Fill Light
A1-5—Dock Locator
A2-1—Cliff Sensors
A2-2—Carpet Sensor
A2-3—Side Brush
A2-4—Main Brush Cover
A2-5—Omnidirectional Wheel
A2-6—Main Brushes
A2-7—Main Brush Cover Latches
A2-8—Main Wheels
A2-9—Mop Cloths
A2
Robot (Bottom View)
A3-1—Magnetic Top Cover
A3-2—Suction Inlet
A3-3—Automatic Lift and Rotate Mop
Modules
A3-4—Reset Button
A3-5—Dustbin
A3-6—Charging Contacts
A3-7—Air Outlets
A3-8—Communication Sensor
A3-9—Self-Filling Port
A3-10—Positioning Button
A3
Robot (Top Cover Removed)
A5
Mop Cloth
A4-1—Hook and Loop Pads
A4-2—Mop Axle
A4
Mop Cloth Mount
Secure the mop cloths flat in place.Note:
A6-1—Dustbin Latch
A6-2—Suction Inlet
A6-3—Air Inlet
A6-4—Washable Filter
A6-5—Filter Latch
A6
Dustbin
A8
Disposable Dust Bag
A7
Power Cord
A1-6—Reactive AI Obstacle Recognition
Sensor
A1-7—Bumper
A1-8—Wall Sensor
A10
Empty Wash Fill Dock
A10-1—Dock Cover
A10-2—Dust Container Cover
A10-3—Dirty Water Tank
A10-4—Water Tank Latch
A10-5—Water Tank Handle
A10-6—Filter
A10-7—Dust Bag Slot
A10-8—Clean Water Tank
A10-9—Status Indicator Light
•
Breathing: Emptying/Mop washing
•
Red: Dock error
•
Off: Powered off/Charging
A10-10—Dock Base
A10-11—Charging Contacts
A10-12—Drain Port
A10-13—Cleaning Tray Filter
A9
Empty Wash Fill Dock (Back
View)
A9-1—Power Port
10
•
When using the robot for the first time, follow it
throughout its whole cleaning route and watch for
potential problems. The robot will be able to clean by
itself in future uses.
•
To prevent excessive buildup of dirt on the mop cloths,
floors should be vacuumed at least three times before
the first mopping cycle.
Notes:
Installation
B
B1-1—Tidy cords, hard or sharp objects
(such as nails and glass), and loose
items from the ground and move
any unstable, fragile, precious, or
dangerous items to prevent personal
injury or property damage due to
items becoming tangled in, struck by,
or knocked over by the robot.
B1-2—When using the robot in a raised
area (such as in a duplex apartment),
always use a physical security barrier
to prevent accidental falls that may
result in personal injury or property
damage.
B1
Important Information
B2
Assembly
B2-2—Click
B2-1—Align and install the mop axles into
the robot in place until you hear a click.
B3
Positioning the Dock
Place the dock on a hard, flat floor (wood/
tile/concrete etc.), flat against a wall, and
reserve a space of at least 0.9 m (2.96 ft)
in height, 0.46 m (1.51 ft) in width and
1.2 m (3.94 ft) in depth. Make sure that the
location has good WiFi coverage for a better
experience with the mobile app. Plug in and
make sure that the status indicator light is
on.
Notes:
•
If the power cord hangs vertically to the ground, it
may be caught by the robot, causing the dock to be
moved or disconnected.
•
The status indicator light is on when the dock is
powered on, and off when the robot is charging.
•
The status indicator light turns red if an error occurs.
•
Place the dock on a hard, flat floor away from fire,
heat, and water. Avoid narrow spaces or locations
where the robot may be suspended in the air.
•
Placing the dock on a soft surface (carpet/mat) may
cause the dock to tilt and cause docking and departing
problems.
•
Keep the dock away from direct sunlight or anything
that may block the dock location beacon, otherwise
the robot may fail to return to the dock.
•
Do not use the dock without clean water tank, dirty
water tank, dust container cover, disposable dust bag,
or cleaning tray module.
B3-1—More than 1.2 m (3.94 ft)
B3-2—More than 0.9 m (2.96 ft)
B3-3—More than 0.46 m (1.51 ft)
B4
Powering On & Charging
Press and hold to power on the robot.
Wait until the power indicator light is steady,
and then place the robot in front of the dock.
Make sure the dock is plugged in. Then, press
and the robot will automatically return to
the dock for charging. The robot is equipped
with a built-in high-performance lithium-ion
rechargeable battery pack. To maintain battery
performance, keep the robot charged.
B4-1—Dock status indicator light off, robot
power indicator light breathing:
Charging
.
The robot may not be turned on when the battery
is low. In this case, place the robot to the dock for
charging.
Note:
•
Maintain the dock according to the Routine
Maintenance. Do not clean the dock power cord and
charging contacts with a wet cloth or tissue.
•
All docks are subject to water-based tests before
leaving the factory. It is normal that a small amount of
water remains in the waterway of the dock.
A10-14—Drying Air Outlets
A10-15—Dock Location Beacon
A10-16—Suction Inlet
A10-17—Robot Refill Port
A10-18—Cleaning Tray Module
A10-19—Water Level Float
A10-20—Clean Water Dispensers
11
Connecting to the App
Search for “Roborock” in the
App Store or Google Play or
scan the QR code to download
and install the app.
1.
Download the App
2.
Reset WiFi
Press and hold and simultaneously
until you hear the “Resetting WiFi” voice
message. The reset is complete when the
power indicator light flashes blue slowly.
The robot will then wait for a connection.
If you cannot connect to the robot due to your
router configuration, a forgotten password, or any other
reason, reset the WiFi and add your robot as a new device.
Note:
Notes:
•
The actual process may vary due to ongoing app updates.
Follow the guide provided in the app.
•
Only 2.4 GHz WiFi is supported.
•
If the robot waits more than 5 minutes for a connection,
WiFi will be automatically disabled. If you want to
reconnect, reset the WiFi before proceeding.
Open the Roborock app, tap the “Add
Device” or “+” button and add your device
following the in-app guide.
3.
Add Device
Instructions for Use
C
Press and hold to turn on the robot. The
power indicator light will come on, and the
robot will be on standby.
Press and hold
to turn off the robot and
complete the cleaning cycle.
Turning On/Off
The robot cannot be turned off when it is being
charged.
Note:
Open the dock cover, lift the clean water
tank, open its lid, and then fill it with tap
water. After filling, close the lid, lock the
latch, and then put the clean water tank
back to the dock.
C1
Filling the Clean Water Tank
Notes:
•
To prevent damage, do not use any disinfectant and
only use cleaning solution recommended by Roborock.
•
Do not add too much cleaning solution to prevent the
robot from working improperly due to slipping.
•
To avoid deformation, only use cold water.
•
If any water stains remain on the outside of the
water tank, wipe them with a soft, dry cloth before
reinstalling the tank.
Press to start cleaning. The robot will plan
its cleaning route and in each room, it firstly
draws out edges and then fills the room
in a zigzag pattern. In so doing, the robot
cleans all rooms one by one, thoroughly and
efficiently.
Starting Cleaning
Notes:
•
To make sure the robot returns to the dock automatically,
start the robot from the dock and do not move the dock
during cleaning.
•
Cleaning cannot start if the battery level is too low.
Allow the robot to charge before starting a cleanup.
•
Before cleaning, tidy cords (including the power cord
of the dock) and valuables from the floor. Loose
items may be dragged by the robot, resulting in the
disconnection of electrical appliances or damage of
cords and property.
•
If cleaning is completed in less than 10 minutes, the
robot will clean the area twice
.
•
If the battery runs low during a cleaning cycle, the
robot will automatically return to the dock. After
charging, the robot will resume where it left off.
•
The robot will retract mop cloth mounts to clean the
carpet. You can also set the carpet as a no-go zone in
the app to avoid it.
•
Before starting each cleaning task, make sure that the
mop cloths have been properly installed.
Spot Cleaning
Press and hold to start spot cleaning.
Cleaning range: The robot cleans a 1.5 m (4.9 ft) ×
1.5 m (4.9 ft) square area centered on itself.
After spot cleaning, the robot will automatically
return to the starting point and be on standby.
Note:
Pause
When the robot is running, press any button
to pause it, press
to resume cleaning.
Press
on a paused robot to send it back
to the dock.
Placing a paused robot on the dock manually will
end the current cleanup.
Note:
12
Sleep
If the robot is paused for over 10 minutes,
it will go to sleep, and the power indicator
light will flash every few seconds. Press any
button to wake the robot up.
Notes:
•
The robot will not go to sleep when it is charging.
•
The robot will automatically shut down if left sleep for
more than 12 hours.
DND Mode
The default Do Not Disturb (DND) period is
from 22:00 to 08:00. You can use the app to
disable the DND mode or modify the DND
period, or set whether to enable auto top-
up, emptying and drying, to dim indicator
lights, or lower the volume of the voice
message during the DND period.
Mop Washing
During cleaning, the robot automatically
determines when it should return to
the dock for mop washing and water
tank refilling to maximize its mopping
performance. To manually start washing,
tap the corresponding button in the app.
Press any button to stop washing.
•
To ensure the robot automatically washes the mop
cloths, start it from the dock and avoid moving the
dock during cleaning.
•
To avoid burns from hot water, do not touch the clean
water dispensers.
Notes:
•
When emptying has been left unused for a long
period, empty the dustbin manually and make sure
the air inlet is clear for optimal emptying performance.
•
Auto-emptying can be disabled in the app.
•
Avoid frequent manual emptying.
•
Do not use without dust container cover or disposable
dust bag installed in place.
Notes:
After cleaning, the robot will return to
the dock and auto-emptying will begin
as needed. To manually start emptying,
press
on the docked robot or tap the
corresponding button in the app. Press
any button to stop emptying.
Emptying
•
The robot will go to sleep automatically if left in a
malfunctioning state for over 10 minutes.
•
Placing a malfunctioning robot on the dock manually
will end the current cleanup.
Notes:
After mop washing or after cleaning, drying
will begin as needed. To manually start or
stop drying, tap the corresponding button in
the app.
Drying
•
Drying duration can be modified in the app.
•
Auto-drying can be disabled in the app.
•
Stay away from the drying air outlets during drying.
Notes:
Charging
After cleaning, the robot will automatically
return to the dock to charge. Press
to
send the paused robot back to the dock. The
power indicator light will breathe during
robot charging.
If the robot fails to find the dock, it will
automatically return to its starting position. Place the
robot on the dock manually to recharge.
Note:
Resetting the System
Error
If the robot does not respond when a
button is pressed or cannot be turned off,
reset the system by removing the magnetic
top cover and pressing the Reset button.
If an error occurs, the power indicator light
will flash red or status indicator light will be
steady red. A pop-up notification will appear
in the app and a voice alert may sound.
After resetting the system, existing settings such
as scheduled cleaning and WiFi will be restored to
factory settings.
Note:
Restoring Factory Settings
If the robot does not function properly after
a system reset, power it on. Press and hold
and at the same time, press the Reset button
until you hear the “Restoring factory settings.
This will take about 5 minutes.” voice
message. The robot will then be restored to
factory settings.
•
Mop wash frequency and mode can be modified in the
app.
13
D1-7—Reinstall the main brush bearings. And
then, reinstall the main brushes and
make sure the color of the main brush,
main brush bearing and the arrow on
the robot match.
D1-8
—
Reinstall the main brush cover. Make
sure its four teeth are fully seated in
the slots, and press the main brush
cover until you hear it lock with a
click.
Routine Maintenance
D
*
Clean every 2 weeks and replace every 6-12 months.
D1-1—Main Brush Cover
D1-2—Main Brush Cover Latches
D1-3—Main Brushes
D1-4—Main Brush Bearing
D1-5—Turn over the robot and press the
two latches inwards to remove the
main brush cover.
D1-6—Lift the main brushes and pull them
out, remove bearings and remove
any entangled hair or dirt at both
ends of the main brushes and
bearings.
D1
Main Brushes
Notes:
•
To securely install the main brush cover, make sure to
press both of the main brush cover latches in place.
•
It is recommended to wipe the main brushes with a
wet cloth. If the main brushes are wet, air-dry them
away from direct sunlight.
•
Do not use corrosive cleaning fluid or disinfectant to
clean the main brushes.
D3-1—Use a tool, such as a small screwdriver,
to pry out the axle and take out the wheel.
D3
Omnidirectional Wheel
*
Clean as required.
D2
Side Brush
*
Clean monthly and replace every 3-6 months.
Unscrew the side brush screw. Remove
and clean the side brush. Then, reinstall the
brush and tighten the screw.
The omnidirectional wheel bracket cannot be removed.Note:
D3-2—Rinse the wheel and the axle with
water to remove any hair and dirt.
Air-dry, reinstall, and press the wheel
and axle back in place.
Clean the main wheels with a soft, dry cloth.
D4
Main Wheels
*
Clean as required.
D5-1—Remove the magnetic top cover of
the robot and press the dustbin latch
to take out the dustbin.
D5
Dustbin
*
Clean as required.
D5-2—Remove the washable filter and
empty the dustbin.
D5-3—Fill the dustbin with clean water and
reinstall the washable filter. Gently
shake the dustbin, and then pour out
the dirty water.
The frequency of replacement may vary with the
actual situation. If abnormal wear occurs, replace the
parts immediately.
Note:
D6
Washable Filter
*
Clean every 2 weeks and replace every 6-12 months.
D6-1—Remove the filter.
D6-2—Rinse the filter repeatedly and tap it
to remove as much dirt as possible.
D6-3—Allow at least 24 hours for the filter to
dry thoroughly before reinstalling it.
Do not touch the surface of the filter with hands,
brushes, or hard objects to avoid potential damage.
Note:
To prevent blockage, only use clean water without
any cleaning liquid.
Note:
D5-4—Allow at least 24 hours for the dustbin
and washable filter to dry thoroughly
before reinstalling them.
14
D7
Mop Cloths
D7-1—Remove the mop cloths from mop
cloth mounts. Clean the mop cloths
and air-dry them.
*
Clean as required and replace every 1-3 months.
D7-2—Stick the mop cloths on the mounts
flat in place.
A dirty mop cloth will affect the mopping
performance. Clean it before use.
Note:
D8
Robot Sensors
Use a soft, dry cloth to wipe and clean all
sensors, including:
D8-1—Dock Locator
D8-2—Reactive AI Obstacle Recognition
Sensor
D8-3—Wall Sensor
D8-4—Communication Sensor
D8-5—Cliff Sensors
D8-6—Carpet Sensor
*
Clean as required.
D9
Moving the Dock
To move the dock, grip the handle on the
back with one hand and the inner side of the
front board with the other hand. Do not lift
the dock base directly to prevent the dock
from falling off.
D10
Dirty Water Tank
Open the dirty water tank lid and pour out
the dirty water. Fill the tank with clean water,
close the lid, lock the latch, and shake. Pour
out the dirty water. Lock the lid and reinstall
the tank.
*
Clean as required.
D11
Charging Contacts
Use a soft, dry cloth to wipe the charging
contacts on the robot and the dock.
*
Clean as required.
Notes:
•
The dust bag handle seals the bag on removal to
prevent leakage.
•
Always install a dust bag before putting back the dust
container cover to avoid auto-emptying without the
bag. You can also disable auto-emptying in the app.
Notes:
•
To avoid deformation, only use cold water.
•
If any water stains remain on the outside of the
water tank, wipe them with a soft, dry cloth before
reinstalling the tank.
D12
Replacing Disposable Dust Bag
D12-1—Open the dock cover and remove
the dust container cover.
D12-2—Remove the disposable dust bag
and discard it.
*
Replace as required.
D12-4—Reinstall the dust container cover
in place and close the dock cover
to make sure the dust container is
securely sealed.
D12-3—Clean the filter with a dry cloth,
insert a new disposable dust bag
into the slot all the way in, and
spread it evenly.
D13
Cleaning Tray Module
D13-1—Remove the cleaning tray module.
D13-2—Remove the cleaning tray and filter
from the module and then rinse
them with water.
D13-3—Reinstall the filter and cleaning tray.
Then, reinstall the cleaning tray
module.
*
Clean as required.
Make sure the disposable dust bag is properly
installed to avoid waste escaping and damaging the
dock.
Note:
15
Basic Parameters
Model V10VIV
Battery
14.4 V/6400 mAh (TYP)
lithium-ion battery
Rated Input 20 V
1.5 A
Charging Time Approx. 4 hours
Robot
The serial number is on a sticker on the underside
of the robot.
Note:
Empty Wash Fill Dock
Model EWFD26LRR
Rated Input Voltage 120 V~
Rated Frequency 60 Hz
Rated Input (Dust
collection)
6 A
Rated Input
(Hot-water mop
washing)
12 A
Rated Input
(Charging & drying)
1 A
Rated Output 20 V
1.5 A
Removing the battery
The chemical substances contained in the
built-in lithium-ion battery of this product
can cause environmental pollution. Before
disposing of this product, remove the
battery. The battery should then be properly
recycled either through local authorities
or by providing the batteries to a battery
recycling facility.
1. Operate the robot without connecting to
the dock until it runs out of battery.
2. Turn off the robot.
3. Unscrew the battery cover.
4. Remove the battery cover.
5. Press the latch to pull out the battery
connector and remove the battery.
Notes:
•
Before removing the battery, make sure it is fully
drained and the robot is disconnected from the dock.
•
Remove the entire battery pack. Avoid damaging the
battery pack casing to avoid short-circuits or leakage
of hazardous substances.
•
In the event of accidental contact with battery fluid,
rinse thoroughly with water and seek immediate
medical care.
Environmental
Protection Description
How to remove the battery:
*
The following information applies only when disposing
of the robot and should not be followed for day-to-day
operations.
16
Issue Solution
Unable to power
on
•
Battery low. Put the robot on the dock and charge it
before use.
•
Battery temperature too low or too high. Only use the
robot within the range of 4-40°C (39-104°F).
Unable to charge
•
Dock not connected to power. Check whether both
ends of the power cord are properly connected.
•
Poor contact. Clean the charging contacts of the dock
and the robot.
•
Check that the status indicator light is on.
Slow charging
•
When used at high or low temperatures, the robot
will automatically reduce its charging speed to extend
battery life.
•
Charging contacts dirty. Wipe them with a dry cloth.
Unable to return
to dock
•
Too many obstacles near the dock. Move it to an open
area.
•
Robot too far from the dock. Place it closer and retry.
Abnormal
behavior
•
Restart the robot.
Noise during
cleaning
•
The main brushes, side brush, or main wheels may be
jammed. Turn off the robot and clean them.
•
The omnidirectional wheel may be jammed. Use a
screwdriver to remove it for cleaning.
Unable to
connect to WiFi
•
WiFi disabled. Reset the WiFi and try again.
•
Poor WiFi signal. Move the robot to an area with
better WiFi.
•
Abnormal WiFi connection. Reset the WiFi, download
the latest app version and retry.
•
Unable to connect to WiFi abruptly. There may be an
error with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
Common Issues
Issue Solution
Is power always
being drawn
when the robot
is on the dock?
•
The robot will draw power while it is docked to
maintain battery performance, but the power
consumption is extremely low.
Does the robot
need to be
charged for at
least 16 hours
for the first three
uses?
•
No. Lithium-ion batteries have no memory effect. The
robot can be used once fully charged.
The robot does
not resume
cleaning after
recharging
•
Make sure that the robot is not in DND mode. DND
mode will prevent auto top-up.
•
If the robot is placed manually on the dock or sent to
dock by pressing buttons, it will not be able to resume
cleaning.
The robot begins
to miss certain
spots
•
The wall sensor, cliff sensors, or carpet sensor may be
dirty. Clean them with a soft, dry cloth.
Scheduled
cleaning is not
working
•
Keep the robot charged. Scheduled cleaning can only
begin when the battery level is above 15%.
The status
indicator light is
steady red
•
Voltage error. Check that the local voltage meets the
requirements listed on the dock.
•
Check clean water tank placement or refill the tank as
required.
•
Check dirty water tank placement or empty the tank
as required.
•
The cleaning tray module or cleaning tray filter is not
installed or not properly installed.
17
Common Issues
Issue Solution
Reduced
emptying
performance or
unusual noise
when emptying
•
The main brushes or main brush cover is not properly
installed. Check and install in place.
•
The filter, air duct, suction inlet, air inlet, dustbin or
disposable dust bag is blocked. Clean to remove
blockages.
Reduced
mop washing
performance
•
The mop cloths are not attached properly. Stick them
on the mounts flat in place
.
•
The floor is dirty. Change the mop washing mode to
“Deep” in the app for better cleaning.
Unable to start
auto-drying
•
Auto-drying is disabled. Check in-app settings.
•
If the robot departs the dock during drying, the drying
will end in advance.
•
In a humid environment, it is recommended to extend
the drying duration in the app to improve the drying
performance.
Unable to
auto-empty
•
Auto-emptying is disabled. Check in-app settings.
•
Dock dust container cover is not installed. Check and
install.
•
Auto-emptying will not be triggered if the robot
returns to the dock without cleaning.
•
The robot will not auto-empty after returning to the
dock in DND mode. Adjust cleaning or DND period, or
start emptying manually.
•
Auto-emptying will not be triggered if the robot is
moved to the dock manually. Start emptying manually.
•
The battery level is lower than 10%. Charge the robot
until the battery reaches 10%.
Issue Solution
Unable to wash
the mop cloths
•
The mop cloths will not be washed if not used.
•
If the robot does not start from the dock or no dock
is found on the app map, it will not return to the dock
for mop washing.
•
Check clean water tank placement or refill the tank as
required.
•
Check dirty water tank placement or empty the tank
as required.
•
Check that the cleaning tray module or cleaning tray
filter has been correctly installed.
Unable to wash
the mop cloths
with hot water
•
Check that Mop Washing with Hot Water is enabled in
the app.
Unable to extend
the mop cloth
•
Check that the FlexiArm Design Extended Mopping
feature is enabled in the app.
•
The mop cloth will only extend along walls and certain
obstacles.
•
Check if the mop extension structure is stuck.
The side brush is
unable to extend
•
Check that the FlexiArm Design Extended Cleaning
feature is enabled in the app.
•
The side brush does not extend for every corner or
every time when the robot cleans along the wall.
•
Check whether the side brush is jammed.
