Epson
®
SureColor
®
F9470/F9470H
User's Guide
3
Contents
Epson SureColor F9470/F9470H User's Guide ......................................................................................... 7
Introduction to Your Printer........................................................................................................................ 8
Notations Used in the Documentation.................................................................................................. 8
Printer Part Locations........................................................................................................................... 8
Product Parts - Top and Right Side ................................................................................................. 9
Product Parts - Inside .................................................................................................................... 12
Product Parts - Back...................................................................................................................... 13
Control Panel Parts ....................................................................................................................... 14
Consumables and Replacement Parts............................................................................................... 18
Printer Usage Guidelines ................................................................................................................... 19
Using Your Printer ......................................................................................................................... 19
Handling Ink Packs and Ink Tanks................................................................................................. 20
Handling Media.............................................................................................................................. 21
Storing Your Printer....................................................................................................................... 21
Media Handling.......................................................................................................................................... 23
Media Handling Precautions .............................................................................................................. 23
Loading Media.................................................................................................................................... 24
Viewing and Changing Media Settings............................................................................................... 39
Saving Sets of Media Settings............................................................................................................ 41
Printable Area and Media Size Checking ........................................................................................... 42
Printing the Amount of Media Remaining ........................................................................................... 44
Aligning the Print Head....................................................................................................................... 45
Media Feed Adjustment ..................................................................................................................... 46
Adjusting the Media Feed Automatically........................................................................................ 47
Adjusting the Media Feed Manually............................................................................................... 48
Adjusting the Media Feed During Printing ..................................................................................... 50
Adjusting Heating and Drying During Printing .................................................................................... 50
Cutting Media ..................................................................................................................................... 51
Using the Auto Take-up Reel ............................................................................................................. 54
About the Auto Take-up Reel ........................................................................................................ 55
4
Attaching the Take-up Roll Core to the Auto Take-up Reel ........................................................... 55
Take Up with the Printable Side In................................................................................................. 63
Take Up with the Printable Side Out.............................................................................................. 69
Removing Media from the Auto Take-up Reel............................................................................... 75
Using the Control Panel Menus................................................................................................................ 79
Accessing the Printer's Menus ........................................................................................................... 79
Media Setup Menu Settings ............................................................................................................... 79
Printer Setup Menu Settings .............................................................................................................. 85
Maintenance Menu Settings............................................................................................................... 87
Printer Status Menu Settings.............................................................................................................. 89
Other Settings Menu Settings ............................................................................................................ 89
Maintenance............................................................................................................................................... 91
When to Maintain Your Product ......................................................................................................... 91
Preparing for Maintenance................................................................................................................. 93
Maintenance Supplies ................................................................................................................... 93
Maintenance Precautions.............................................................................................................. 95
Using Ink Cleaner.......................................................................................................................... 96
Moving the Print Head for Maintenance......................................................................................... 97
Stirring High Density Black Ink and Fluorescent Ink........................................................................... 98
Replacing the Ink and Chip Unit ....................................................................................................... 102
About Ink and Chip Unit Replacement......................................................................................... 103
Ink and Chip Unit Precautions ..................................................................................................... 103
Replacing the Chip Unit and Refilling Ink..................................................................................... 104
Print Head Maintenance................................................................................................................... 117
Checking for Clogged Print Head Nozzles................................................................................... 118
Cleaning the Print Head............................................................................................................... 119
Cleaning Around the Print Heads..................................................................................................... 120
Cleaning the Anti-drying Caps.......................................................................................................... 122
Cleaning the Platen and Media Edge Guides................................................................................... 127
Cleaning the Heat Shield.................................................................................................................. 129
Replacing the Waste Ink Bottle ........................................................................................................ 131
Replacing the Head Cleaning Set .................................................................................................... 135
Replacing the Media Edge Guides................................................................................................... 140
5
Applying Carriage Rod Grease......................................................................................................... 147
Moving or Transporting the Product ..................................................................................................... 153
Preparing to Move the Product......................................................................................................... 153
Setting Up the Product After Moving ................................................................................................ 154
Solving Problems.................................................................................................................................... 156
Product Status Messages ................................................................................................................ 156
Solving Printer Problems.................................................................................................................. 159
Printer Does Not Turn On ............................................................................................................ 160
LCD Screen Shuts Off ................................................................................................................. 160
After Heater Shuts Off ................................................................................................................. 160
Forgot the Administrator Password ............................................................................................. 160
Red Light Shines Inside the Printer ............................................................................................. 161
Solving Printing Problems ................................................................................................................ 161
Nothing Prints.............................................................................................................................. 161
Cannot Print Over a Network....................................................................................................... 162
Print Head Moves But Nothing Prints .......................................................................................... 162
Media Is Creased ........................................................................................................................ 162
Printing Continues After Media Roll Empties............................................................................... 164
Removing Jammed Media........................................................................................................... 164
Media Does Not Feed Correctly .................................................................................................. 167
Solving Media Skew Problems......................................................................................................... 167
Parallel Adjustment Tools............................................................................................................ 168
Adjusting the Auto Take-up Reel (Parallel Adjustment)............................................................... 168
Solving Print Quality Problems......................................................................................................... 187
Nozzle Check Pattern Prints Incorrectly ...................................................................................... 188
Print Head Nozzles Remain Clogged .......................................................................................... 188
Overall Print Quality Is Poor ........................................................................................................ 189
Printed Media Is Stained or Marred ............................................................................................. 190
Image Is Not Positioned Correctly On the Media ......................................................................... 191
Uninstall Your Product Software....................................................................................................... 191
Uninstalling Product Software - Windows.................................................................................... 192
Where to Get Help............................................................................................................................ 193
6
Technical Specifications ........................................................................................................................ 194
Windows System Requirements ...................................................................................................... 194
Printing Specifications...................................................................................................................... 195
Electrical Specifications ................................................................................................................... 195
Environmental Specifications ........................................................................................................... 196
Dimension Specifications ................................................................................................................. 196
Interface Specifications .................................................................................................................... 197
Ink Pack Specifications .................................................................................................................... 197
Media Specifications ........................................................................................................................ 198
Safety and Approvals Specifications ................................................................................................ 198
Notices ..................................................................................................................................................... 199
Important Safety Instructions............................................................................................................ 199
General Product Safety Instructions............................................................................................ 199
Ink Pack Safety Instructions ........................................................................................................ 201
FCC Compliance Statement............................................................................................................. 201
Binding Arbitration and Class Waiver............................................................................................... 202
Trademarks...................................................................................................................................... 205
Copyright Notice............................................................................................................................... 206
A Note Concerning Responsible Use of Copyrighted Materials................................................... 206
Copyright Attribution.................................................................................................................... 207
7
Epson SureColor F9470/F9470H User's Guide
Welcome to the Epson SureColor F9470/F9470H User's Guide.
For a printable PDF copy of this guide, click here.
8
Introduction to Your Printer
Refer to these sections to learn more about your printer and this manual.
Note: The SureColor F9470 is shown in most illustrations in this manual, but the instructions apply to
both models unless noted otherwise.
Notations Used in the Documentation
Printer Part Locations
Consumables and Replacement Parts
Printer Usage Guidelines
Notations Used in the Documentation
Follow the guidelines in these notations as you read your documentation:
• Warnings must be followed carefully to avoid bodily injury.
• Cautions must be observed to avoid damage to your equipment.
• Notes contain important information about your printer.
• Tips contain additional printing information.
Parent topic: Introduction to Your Printer
Printer Part Locations
Check the printer part illustrations to learn about the parts on your printer.
Product Parts - Top and Right Side
Product Parts - Inside
Product Parts - Back
Control Panel Parts
Parent topic: Introduction to Your Printer
9
Product Parts - Top and Right Side
Front/Top
1 Maintenance cover (left)
2 After heater
3 Media guide bar
4 Roll core holder handle
5 Roll core holder (auto take-up reel)
6 Roll supports
7 Auto switch
8 Manual switch
9 Heat shield
10 Ink tank
10
11 Slider (chip holder)
12 Lock lever
13 Chip unit check light
14 Stirring stick
15 Maintenance cover (right)
16 Media loading lever
17 Alert light
18 Control panel
19 Front cover
Right Side
11
1 Airflow vents
2 Waste ink tube
3 Waste ink bottle stopper
4 Waste ink bottle
5 Casters
6 Adjusters
7 AC inlet #1 and #2
8 LAN port
9 Data light (orange)
10 Status light
Red: 100Base-TX
Green: 1000Base-T
11 USB port
Slider (Chip Holder) Parts
1 Slider
2 Ink inlet cover
3 Chip unit
Parent topic: Printer Part Locations
14
Control Panel Parts
1
power button
2
power light
3 media setup button
4 LCD screen
5 Menu button
6
back button
7 Left and right arrow buttons
15
8 Up and down/media feed buttons
9 OK button
10 heat/dry menu button
11
maintenance button
12
pause/cancel button
13
internal light button
LCD Screen Display
1 Status messages
2 After heater temperature status
: After heater is the selected temperature
: After heater has not yet reached the selected temperature
3 Feed adjustment information, if you have entered a value during printing
16
4 Media information
Displays, from left to right, the selected media (0 indicates RIP settings are in use), platen gap,
media width, and remaining media.
: platen gap is 1.6
: platen gap is 2.0
: platen gap is 2.5
: width of loaded media
: remaining length of loaded media (increments of 3.9 in [0.1 m])
: remaining length of loaded media (increments of 39.4 in [1 m])
5 Chip unit status (see the next table)
6 Waste ink bottle status
The waste ink bottle status indicates the waste ink level and changes from normal (left) to
warning or error status (right) if necessary.
: Waste ink bottle is almost full; prepare a new waste ink bottle
: Waste ink bottle is full; replace the waste ink bottle
7 Head cleaning set status
: The level on the icon goes down as replacement time approaches
8 Cleaning notification
Displays the time or remaining media length before an automatic or periodic cleaning occurs
17
Chip unit status
The chip unit status (1) changes from normal (left) to warning or error
status (right) if necessary.
The ink color is shown below (2).
• FY: Fluorescent Yellow (SureColor F9470H)
• FP: Fluorescent Pink (SureColor F9470H)
• HDK: High Density Black
• Y: Yellow
• M: Magenta
• C: Cyan
Remaining ink level indicators
Ink is low
Ink is nearing the end of its life. Check the remaining ink in the ink tank
using the scale on the ink pack and, if necessary, refill the ink and
replace the chip unit.
Ink is out and printing is stopped. Replace the chip unit and refill the ink.
A chip unit for automatic charging is mounted. When ink gets low, a low
ink warning does not appear. If the icon is flashing, the chip has been
removed.
The lock lever is raised; automatic charging cannot occur. Lower the lock
lever.
The chip unit is mounted incorrectly or incompatible.
18
Check the displayed chip unit message.
Parent topic: Printer Part Locations
Related references
Media Setup Menu Settings
Related tasks
Replacing the Waste Ink Bottle
Replacing the Head Cleaning Set
Replacing the Chip Unit and Refilling Ink
Consumables and Replacement Parts
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Caution: Using ink from an non-genuine ink pack may result in a malfunction. Epson shall not be held
responsible for any damages or problems with the product that may occur when using non-genuine ink
packs.
Ink pack Part number
High-Density Black C13T46C820
Cyan C13T46C220
Magenta C13T46C320
Yellow C13T46C420
Fluorescent Yellow
(SureColor F9470H)
C13T46C620
Fluorescent Pink
(SureColor F9470H)
C13T46C520
19
Replacement part Part number
Maintenance kit C13S210063
Waste ink bottle T724000
Media edge guide C932121
Head cleaning set C13S210051
Cleaning stick C13S090013
Cleaning wipes C13S090016
Option Part number
1-year extended Epson
Preferred Plus service plan
EPPF90SB1
Parent topic: Introduction to Your Printer
Printer Usage Guidelines
Follow the guidelines in these sections as you use your printer, consumables, and print media.
Using Your Printer
Handling Ink Packs and Ink Tanks
Handling Media
Storing Your Printer
Parent topic: Introduction to Your Printer
Using Your Printer
Follow these guidelines as you use your printer:
• Operate the printer only within the specified operating temperature and humidity range for your
product and your media.
• Check to make sure you maintain the specified humidity range, especially in dry areas or air
conditioned environments.
• Keep the printer out of direct sunlight.
• Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air
conditioner. Failure to observe this precaution could result in the print head nozzles drying out and
clogging.
20
• Make sure the product work space is kept free of dust or lint that could damage your product or clog
the print head nozzles.
• Use the product in a sufficiently ventilated area.
• When using a commercially available heater, operate it only within the specified temperature range to
maintain print quality and prevent clogging the print head nozzles.
• Perform maintenance operations according to usage frequency or at the recommended intervals.
Failure to perform regular maintenance could reduce print quality or damage the print head.
• Do not bend or pull on the waste ink tube. Otherwise ink may leak inside or outside the printer.
• Be sure that the waste ink bottle is installed whenever the printer is turned on.
• If an error occurs and the printer is turned off without first resolving the error, the print head may not be
in the home position, which may cause the print head to dry out. In this case, turn on the power and
wait until the carriage is in the home position.
• When the printer is on, do not disconnect the power cable or cut the power at the circuit breaker. The
print head may not be in the home position. In this case, turn on the power and wait a while until the
print head is in the home position.
• For consistent color, maintain a constant room temperature between 59 °F (15 °C) and 77 °F (25 °C).
Note: To keep the print head in the optimum operating condition, ink is used in maintenance operations
such as head cleaning in addition to printing.
Parent topic: Printer Usage Guidelines
Related references
Environmental Specifications
Handling Ink Packs and Ink Tanks
Follow these guidelines as you handle the ink packs and ink tanks:
• Do not remove the ink tanks. Ink tanks are calibrated at installation and removing them can decrease
their functionality.
• Do not place items on an ink tank or subject the ink tanks to strong impacts, or the tank may detach. If
an ink tank comes off, contact Epson support.
• Store ink packs at room temperature, out of direct sunlight.
• To ensure print quality, use all the ink in the ink pack before the date printed on the ink pack or within
25 days of refilling the ink tank, whichever is earlier.
21
• Allow ink packs that have been stored at low temperatures for an extended period of time to return to
room temperature for four hours before use.
• Refill the ink tank as soon as possible after opening an ink pack.
• When refilling an ink tank, use all of the ink in the ink pack at once.
Parent topic: Printer Usage Guidelines
Related references
Ink Pack Specifications
Handling Media
Follow these guidelines as you handle or store media:
• Read and follow the guidelines provided with each type of media.
• Do not fold the media or otherwise damage its printable surface.
• Do not touch the printable surface. This prevents oil from your hands from causing print quality
problems.
• When handling media, hold it by both edges, preferably while wearing cotton gloves.
• Keep the media dry and avoid storage locations subject to direct sunlight, excessive heat, and high
humidity.
• Retain the media packaging materials so you can use it to store unused media.
• After printing, do not touch, rub, or scratch the printed surface to avoid removing the ink.
• Dry printed media completely before folding or stacking it, or the printed surface may be damaged.
• Keep printed media out of direct sunlight.
• Display and store printed media as instructed in the media documentation.
• When you are not printing on media, remove it from the printer and place it in its original packaging to
prevent deterioration.
Parent topic: Printer Usage Guidelines
Storing Your Printer
Follow these guidelines if you need to store your printer for a long period:
• If the printer is not used for an extended period of time with the power off, clean the print head nozzles.
Turn the printer on at least once every two weeks to automatically clean the print head and prevent the
nozzles from clogging. If you do not turn on the printer for a long time, the printer may malfunction.
22
• If you will not use the printer for more than two weeks, maintenance must be performed by a service
engineer before and after this period. Contact Epson support.
• Even if the printer is not turned on, ink that has accumulated in the waste ink tube may leak out. Make
sure the waste ink bottle is installed even when the printer is not on.
• Remove any loaded media before storing the printer to prevent the pressure rollers from causing
creases in the media, which may cause jams or damage to the print head.
• Make sure that the print head is in the home position before storing the printer. If it is left away from the
home position for a long time, the print quality may decline.
• Close all the covers on the printer to prevent dust and debris from getting in. If the printer will be not be
used for an extended period of time, protect it with an anti-static cloth or other cover. The print head
nozzles can become clogged if fine dust gets on the print head, and you may not be able to print
properly.
• Store the printer on a level surface; do not store it on angle, on its end, or upside down.
Parent topic: Printer Usage Guidelines
Related references
Where to Get Help
Related tasks
Cleaning the Print Head
Cutting Media
23
Media Handling
See these sections to load and handle media on your product.
Note: The SureColor F9470 is shown in most illustrations in this manual, but the instructions apply to
both models unless noted otherwise.
Media Handling Precautions
Loading Media
Viewing and Changing Media Settings
Saving Sets of Media Settings
Printable Area and Media Size Checking
Printing the Amount of Media Remaining
Aligning the Print Head
Media Feed Adjustment
Adjusting Heating and Drying During Printing
Cutting Media
Using the Auto Take-up Reel
Media Handling Precautions
Follow these guidelines as you load media in your product and remove printed media.
• Be careful when you touch the after heater and media edge guides; they may be hot and could burn
you.
• Take care not to trap your fingers when opening and closing the front cover.
• Do not rub your hands along the edges of the media; the sharp edges could cut you.
• Media is very heavy, so use at least two people to carry the rolls.
• Load media just before printing on it to avoid creases from the pressure rollers; creases may cause
jams or cause the media to rub against the print head.
24
• Do not place unwrapped media directly on the floor or press it against your clothing to avoid damaging
the media surface.
• Place unused media in its original packaging for storage.
• Do not load media if the edges are uneven on the roll; this could cause feeding problems. Rewind the
media on the roll or use a different roll.
Parent topic: Media Handling
Loading Media
Before loading media in your printer, review and follow the media handling guidelines for the best results.
Caution: Wait until just before printing to load media. This avoids creases in the media that may be
caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or
contact the print head.
1. Press the power button and wait until you see this message on the LCD screen: Load media.
25
2. Open the front cover and raise the media loading lever.
3. Grasp the tabs on the media edge guides and slide them out of the way.
26
4. On the back of the product, loosen the right roll core holder locking screw and slide the roll core
holder all the way out.
Note: If the right holder handle shaft is not visible, rotate the handle forward until it stops or the
media cannot load properly.
5. Move the left roll core holder to the correct position for the media roll size you are loading.
27
6. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not
move.
7. Place your media on the roll supports temporarily, making sure the printable side of the media on the
roll faces the correct direction.
28
Printable side out
Printable side in
8. On the left side of the product, raise the lift lever to lift the media into position.
29
9. Firmly insert the roll core onto the left roll core holder.
Note: If your roll is too small to lift into place with the lift lever, lift it onto the roll core holder by hand.
10. On the right side of the product, raise the lift lever to lift the media into position.
30
11. Firmly push the right roll core holder into the roll core.
31
12. Push the right roll core holder twice to securely insert it into the roll core.
Note: Make sure the roll core holder is fully inserted into the roll core or media may not feed
correctly, may slip during printing, or may cause banding in your printouts.
32
13. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not
move.
Note: Make sure the locking screw is fully secured or the roll core holder may move during printing,
causing banding in your printouts.
33
14. Rotate the handle shown here until part A is hidden from view, then stop turning the handle.
Caution: Once part A is hidden, do not turn the handle further or you may damage the roll core
holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the locking
screw, and reload the right side of the roll on the product.
15. Make sure that the left and right sides of the media roll are aligned and realign them, if necessary.
34
16. Insert approximately 11.8 inches (30 cm) of media into the opening in the product, then lower the
media loading lever.
35
17. Confirm that the left edge of the media lays over some portion of the black rectangle on the loading
guide label as shown.
Note: If the media does not lay over the rectangle on the label, reverse these steps to remove the
media and load it again. Do not reposition the roll core holders while your media is loaded.
36
18. On the front of the product, grasp the media and raise the media loading lever.
19. Hold the center of the media with one hand and pull it straight forward and down until it is aligned
with the bottom edge of the label on the after heater.
Note: Do not pull media with both hands; the media may become skewed or move around.
37
20. Lower the media loading lever to secure the media in place.
21. On the rear of the product, tap lightly on both ends of the media to check that the tension is even on
both sides. If necessary, raise the media loading lever and correct the media tension, then lower the
media loading lever.
38
22. Grasp the tabs on the media edge guides on both sides and move them to the edges of the media.
Adjust the guides so the round holes are centered over the edges of the media as shown.
Caution: If your media is more than 0.02 inch (0.4 mm) thick, leave the media edge guides on the
sides of the product or they could damage the print head.
Note: Make sure to correctly position the media edge guides as shown here or your printouts may
contain banding, uneven tint, or stripes. Do not use the media edge guides if the sides of your
printouts are smudged or torn.
39
23. Close the front cover.
24. Select your media settings on the control panel.
Parent topic: Media Handling
Related references
Media Handling Precautions
Related tasks
Viewing and Changing Media Settings
Viewing and Changing Media Settings
After you load media in your product, you can create settings for it. The media settings include the
options selected and stored for each media setting group or RIP setting you created.
1. Press the up or down arrow button to select a stored or empty media setting number for the loaded
media and press the OK button.
40
2. Press the up or down arrow button to select the roll type you loaded and press the OK button.
If you turned on the Media Remaining setting, you see a prompt to enter the length of the currently
loaded media.
3. Press the up or down arrow button to select a roll length from 3 to 1968 feet (1 to 600 m) long and
press the OK button.
After a moment you see Ready on the LCD screen indicating that the printer is ready to print.
Parent topic: Media Handling
Related references
Media Setup Menu Settings
41
Related tasks
Saving Sets of Media Settings
Saving Sets of Media Settings
You can store sets of media settings for each type of media you use. This lets you quickly select all the
necessary settings whenever you print on that media type.
Note: Make sure that you loaded the media type for which you are selecting settings.
1. Press the Menu button on the product control panel.
2. Press the OK button to select Media Setup.
3. Press the down arrow button to select Easy Media Setup and press the OK button.
4. Press the up or down arrow button to select a number for the set of media settings (from 1 to 30) and
press the OK button.
5. Press the up or down arrow button to display the characters you can use to name the media set.
When you see the desired character, press the right arrow button to select it and move to the next
character position. Repeat this step as necessary to complete the setting name. When you finish,
press the OK button.
Note: If you need to delete the previous character, press the left arrow button.
6. Press the up or down arrow button as necessary to select each available media setting and press
the OK button. If necessary, press the back button to return to the menu to select additional
settings.
Parent topic: Media Handling
Related tasks
Loading Media
42
Printable Area and Media Size Checking
The left and right edges of media recognized by your product vary depending on the Media Size Check
setting.
• When the Media Size Check setting is turned on, your product automatically detects the left and right
edges of the media within 0.2 inches (5 mm), as long as the media edge guides are attached correctly.
1 0.2 inches (5 mm)
• When the Media Size Check setting is turned off, your product uses the longest scale on the after
heater label shown as the standard position for the right edge of the media. The left edge of the media
is determined to be 64 inches (1626 mm) from the standard position for the right edge, no matter the
width of the loaded media. The printable area ranges for the media are described in the table here.
43
Note: If you turn off the Media Size Check setting, printing may occur outside the edges of your
media, causing ink to stain the product. Make sure your print data width does not exceed the loaded
media width. When you load media to the left of the right side reference position, adjust the Print Start
Position setting on the product control panel to match the position where the media is loaded.
1 Bottom margin
1
You can configure this margin in the RIP software from 0.2 inch (5 mm) to 0.7 inch (17 mm); if
you set it below 0.2 inch (5 mm) or above 0.7 inch (17 mm), it is changed to 0.2 inch (5 mm) and
0.7 inch (17 mm) to maintain feeding accuracy.
2 Top margin
1
,
2
You can configure this margin in the RIP software from 0.2 inch (5 mm) and above; if you set it
below 0.2 inch (5 mm), it is changed to 0.2 inch (5 mm) to maintain feeding accuracy. The margin
differs based on how far you pulled the media during loading.
44
3 Left margin
3
,
4
You select this margin as the Side Margin(Left) setting on the product control panel. The default
setting is 0.2 inch (5 mm), but you can select from 0.12 inch (3 mm) to 0.98 inch (25 mm).
4 Right margin
3
,
4
You select this margin as the total of the values for the Print Start Position (default setting is 0)
and Side Margin(Right) (default setting is 0.2 inch [5 mm]) settings on the product control panel.
You can select from 0.12 inch (3 mm) to 32.5 inches (825 mm).
5 Media width
11.8 to 64 inches (300 to 1626 mm); if Media Size Check is off, the product assumes this is
64 inches (1626 mm) regardless of the actual width
1
The configured margin and the actual print results may differ depending on the RIP software you use.
Contact the RIP manufacturer for more information.
2
When you set the Margin Between Pages setting to the No Margin option on the product control
panel, you can adjust the margin from –0.39 inch (–10 mm) to 0.39 inch (10 mm).
3
Depending on the RIP software, you may be able to use it to set these margins. Contact the RIP
manufacturer for more information.
4
When using the media edge guides, leave margins of at least 0.4 inch (10 mm) to avoid printing over
them. If the total of the print data width and left and right margins exceeds the printable area, a portion of
the print data will not print.
Parent topic: Media Handling
Related references
Printer Setup Menu Settings
Printing the Amount of Media Remaining
After you print, you can print the amount of media remaining on the leading edge of the remaining roll.
This lets you enter the number the next time you load the media for the most accurate accounting of the
media remaining on each roll.
Note: You must turn on the Media Remaining setting on the product control panel to calculate the
amount of media remaining.
1. Make sure your product is ready to print.
2. Press the media setup button.
45
3. Press the down button to select Media Remaining and press the OK button.
4. Press the OK button to select Print Remaining Length.
5. Press the OK button to print the amount of media remaining.
Parent topic: Media Handling
Related references
Media Setup Menu Settings
Aligning the Print Head
If your printouts are grainy or blurry, you need to align the print head. The thickness of your print media
determines the alignment options you select. You can store separate alignment values for each type of
media you use for quick selection.
Before aligning the print head, make sure you have correctly loaded the media you plan to print on.
1. Press the Menu button.
2. Press the OK button to select Media Setup.
3. Press the down arrow button to select Customize Settings and press the OK button.
4. Press the up or down arrow button to select the number of the media settings you selected for the
currently loaded media. Then press the OK button.
5. Press the down arrow button to select Media Adjust and press the OK button.
6. Press the down arrow button to select Manual and press the OK button.
7. Press the down arrow button to select Head Alignment and press the OK button.
Your product prints an alignment test pattern and automatically feeds the media to viewing position.
Note: If you want to cut the media to better view the pattern, press the up arrow button to move the
media past the cutter groove. Be careful not to rewind curled media past the front cover.
46
8. Examine the alignment test pattern to select the pattern number with the fewest gaps as shown.
9. Press the left or right arrow button to select the number of the best pattern and press the OK button.
Repeat this step for all the color patterns.
After you select the final color pattern number, the control panel returns to its ready status.
Parent topic: Media Handling
Related references
Media Setup Menu Settings
Media Feed Adjustment
If your printouts contain horizontal banding, uneven tint, or stripes, you need to adjust the feed of the
media. You do this by printing and examining a test pattern, and then selecting the feed adjustments you
need.
Adjust the feed using the same media type and print conditions you use for printing. For example, if you
are using the auto take-up reel, you should use it during feed adjustment. You may need to adjust the
feed again if you load media of a different width, change the feeding or take-up tension, or adjust the
suction.
Before adjusting the feed, make sure you have correctly loaded the media you plan to print on and
selected all the options you plan to use for printing.
47
Note: You can also adjust the feed during printing without printing a test pattern.
Adjusting the Media Feed Automatically
Adjusting the Media Feed Manually
Adjusting the Media Feed During Printing
Parent topic: Media Handling
Adjusting the Media Feed Automatically
You can perform an automatic feed adjustment from the product control panel. Make sure the length of
the loaded media is at least 26 inches (670 mm).
1. Press the Menu button.
2. Press the OK button to select Media Setup.
3. Press the down arrow button to select Customize Settings and press the OK button.
4. Press the down arrow button to select Media Adjust and press the OK button.
5. Press the OK button to select Auto Feed Adjustment.
An adjustment pattern is printed and the product performs automatic adjustments. View the results
and determine if a manual adjustment is necessary.
6. When automatic adjustments are complete, a head alignment pattern is printed.
48
7. Examine the alignment pattern to select the pattern number with the fewest gaps as shown.
8. Press the left or right arrow button to select the number of the best pattern and press the OK button.
Repeat this step for all the color patterns.
After you select the final color pattern number, the control panel returns to its ready status.
Parent topic: Media Feed Adjustment
Related references
Media Setup Menu Settings
Related tasks
Adjusting the Media Feed Manually
Adjusting the Media Feed Manually
You can perform a manual feed adjustment from the product control panel if you can still see banding
after performing an automatic feed adjustment.
1. Press the Menu button.
2. Press the OK button to select Media Setup.
3. Press the down arrow button to select Customize Settings and press the OK button.
49
4. Press the down arrow button to select Media Adjust and press the OK button.
5. Press the down arrow button to select Manual and press the OK button.
6. Press the OK button to select Feed Adjustment.
7. Press the up or down arrow button to select an adjustment pattern and press the OK button.
• 500mm Pattern: We recommend starting with this pattern. Make sure the length of the loaded
media is at least 38 inches (970 mm).
• 250mm Pattern: Make sure the length of the loaded media is at least 28 inches (720 mm).
• 100mm Pattern: Make sure the length of the loaded media is at least 22 inches (570 mm).
• Standard: Make sure the length of the loaded media is at least 13 inches (330 mm).
Your product prints an adjustment pattern and automatically feeds the media to viewing position.
8. Do the following to adjust the media feed:
• If you selected 500mm Pattern (recommended), 250mm Pattern, or 100mm Pattern, measure
the distance between the + symbols in each test pattern as shown.
On the product control panel, enter the value for the distance between the + symbols and press
the OK button.
50
• If you selected Standard, your product prints two groups of adjustment patterns (A and B).
On the product control panel, enter the values with the least amount of overlapping or gaps for
each group and press the OK button.
Parent topic: Media Feed Adjustment
Related references
Media Setup Menu Settings
Adjusting the Media Feed During Printing
You can adjust the feed and correct banding during printing without printing a test pattern.
1. During printing, press the media setup button.
The product control panel displays an adjustment value.
2. Press the up or down arrow button to adjust the feed depending on these banding results in your
printout:
• If black bands or dark stripes appear, press the up arrow button to increase the feed amount.
• If white bands or pale stripes appear, press the down arrow button to decrease the feed amount.
3. Check the results in your printout and do one of the following:
• If further adjustment is necessary, repeat the last step.
• If the print quality is good, press the OK button.
Parent topic: Media Feed Adjustment
Adjusting Heating and Drying During Printing
Follow the steps here to adjust the heating and drying settings during printing.
51
Note: If the room temperature is too low and you send a print job with high ink density or a small number
of print passes, the print job may pause while the after heater warms up.
1. During printing, press the heat/dry menu button.
2. Press the OK button to select Heater Temperature.
3. Press the up or down arrow button to change the after heater temperature.
4. Press the OK button.
5. Press the back button until Ready appears on the LCD screen.
Parent topic: Media Handling
Related references
Media Setup Menu Settings
Cutting Media
When you finish printing, use a commercially available cutter to cut the media.
Warning: Be careful not to cut yourself when using cutters or other sharp blades. Also be careful
touching areas near the after heater since the after heater may be hot and you could be burned.
1. Press media setup button.
2. Press the OK button to select Feed to Cut Position.
52
3. Make sure the trailing edge of the printout has fed beyond the cutter groove on the product, then
open the front cover.
Note: If you printed the amount of media remaining onto your media, press the up arrow button to
rewind the media as necessary to keep this information with the unprinted roll.
4. If you are using the auto take-up reel, move the Auto switch to the off position. Use the Manual
switch to take up the cut media, depending on the printable side of the media:
• Move the switch to the position for printable-side-out media.
53
• Move the switch to the position for printable-side-in media.
54
5. Use your cutting tool to cut the media along the cutter groove.
Parent topic: Media Handling
Using the Auto Take-up Reel
See these sections to use the auto take-up reel with your product.
About the Auto Take-up Reel
Attaching the Take-up Roll Core to the Auto Take-up Reel
Take Up with the Printable Side In
Take Up with the Printable Side Out
Removing Media from the Auto Take-up Reel
Parent topic: Media Handling
55
About the Auto Take-up Reel
The auto take-up reel automatically rolls up printed media as you print.
You can use the auto take-up reel for media with the printable side in (on the left) or printable side out
(on the right).
It is best to do the following when using the auto take-up reel:
• Use media that is 36 inches (91.44 cm) or wider.
• Load media with the printable side in.
• Use a take-up roll core that is the same width as your media so the core does not bend or take up
media incorrectly.
Parent topic: Using the Auto Take-up Reel
Attaching the Take-up Roll Core to the Auto Take-up Reel
Be sure to attach a take-up roll core that is the same width as your media.
56
1. Press and hold the down arrow button until the edge of the loaded media reaches the roll core
holder.
Note: Always use the down arrow button to feed loaded media or the media may twist during take-
up.
57
2. Loosen the roll core holder locking screws and adjust the roll core holders so they are wider than
your media. Then center the roll supports between the roll core holders.
Note: If the left roll core holder handle shaft is not visible, rotate the handle as shown here until it
stops or the roll core cannot take up media properly.
58
3. Align the right roll core holder with the right edge of the media.
59
4. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not
move.
5. Insert the roll core onto the right roll core holder.
60
6. Insert the left side of the roll core onto the left roll core holder.
7. Push the left roll core holder twice to securely insert it into the roll core.
8. Confirm that the roll core and the edges of the media are aligned. If they are misaligned, loosen the
right roll core holder locking screw and repeat these steps to attach the roll core again.
61
9. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not
move.
62
10. Rotate the handle shown here until part A is hidden from view, then stop turning the handle.
Caution: Once part A is hidden, do not turn the handle further or you may damage the roll core
holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the locking
screw, and reload the roll core on the auto take-up reel.
63
11. Cut off about 9.8 inches (25 cm) from the corners of the end of the media on each side as shown to
prevent folding or catching before take up.
Parent topic: Using the Auto Take-up Reel
Take Up with the Printable Side In
After attaching the roll core on the auto take-up reel, follow these steps to take up media with the
printable side in.
64
1. Guide your loaded media over the media guide bar and behind the roll core, then attach the media to
the roll core with tape as shown here.
Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more
tape or reattach the tape so the media is taken up correctly.
65
2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once
around the roll core.
66
3. Confirm that the Auto switch on the auto take-up reel is set to the off position, then push and hold
the Manual switch up to the position to wind the media around the roll core.
67
4. Move the Auto switch up to the position.
5. Make sure the media is taut and loads evenly on both sides.
Note: If the media is looser on one side than the other, the media cannot be taken up correctly.
Repeat these steps to reload the media on the auto take-up reel.
68
6. Confirm that the tension is even by lightly tapping the media on both sides as shown here.
69
7. Press and hold the down arrow button on the control panel until the edges of the media are taken up
and the media wraps once or twice around the roll core.
Parent topic: Using the Auto Take-up Reel
Take Up with the Printable Side Out
After attaching the roll core on the auto take-up reel, follow these steps to take up media with the
printable side out.
70
1. Guide your loaded media over the media guide bar and the roll core, then attach the media to the roll
core with tape as shown here.
Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more
tape or reattach the tape so the media is taken up correctly.
71
2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once
around the roll core.
72
3. Confirm that the Auto switch is set to the off position, then push and hold the Manual switch down
to the position to wind the media around the roll core.
73
4. Move the Auto switch down to the position.
5. Make sure the media is taut and loads evenly on both sides.
Note: If the media is looser on one side than the other, the media cannot be taken up correctly.
Repeat these steps to reload the media on the auto take-up reel.
74
6. Confirm that the tension is even by lightly tapping the media on both sides as shown here.
75
7. Press and hold the down arrow button on the control panel until the edges of the media are taken up
and the media wraps once or twice around the roll core.
Parent topic: Using the Auto Take-up Reel
Removing Media from the Auto Take-up Reel
After printing on media loaded on auto take-up reel, follow these steps to remove it.
Note: Make sure the media is cut before removing it from the auto take-up reel.
76
1. Rotate the handle of the left roll core holder.
2. While supporting the left side of the media roll, loosen the left roll core holder locking screw and
remove the roll core holder from the roll.
77
3. Lower the left side of the media roll onto the roll support.
4. While supporting the right side of the media roll, loosen the right roll core holder locking screw and
remove the roll core holder from the roll.
5. Lower the right side of the media roll onto the roll support.
79
Using the Control Panel Menus
Follow the instructions in these sections to access the printer menu system and select settings.
Accessing the Printer's Menus
Media Setup Menu Settings
Printer Setup Menu Settings
Maintenance Menu Settings
Printer Status Menu Settings
Other Settings Menu Settings
Accessing the Printer's Menus
You can use the printer menus to adjust the settings that control how your product works.
1. Press the Menu button on the control panel.
You see the menus on the LCD screen.
2. Press the up or down arrow button to scroll through the menus.
Note: Press the back button to go back.
3. To change settings in the highlighted menu, press the OK button.
4. Press the up or down arrow button to move through the settings. Press the right or left arrow button
to position the cursor when entering data on the screen.
5. To select a setting, press the OK button.
6. When you finish changing settings on a menu, press the pause/cancel button to return to the
main screen.
Parent topic: Using the Control Panel Menus
Media Setup Menu Settings
Settings on the Media Setup menu let you customize various adjustments for up to 30 different media
types.
Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.
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Setting Options Description
Feed to Cut Position — Sends the end of the print to the cutting
groove.
Easy Media Setup 1 to 30 Store new media settings.
Screen Display Media Remaining Displays the length of the remaining roll
media in increments of 3.9 inches (0.1
m).
Print Length Displays the length per printed job in
increments of 39.4 inches (1 m).
Media Remaining Print Remaining Length Prints the amount of media remaining
on the current roll.
Length Enter the total roll length, from 3 to
1969 ft (1.0 to 600.0 m).
Remaining Alert Enter the length at which the printer will
alert you to the amount of media
remaining, from 3 to 50 ft (1 to 15 m).
Reset Print Length Manual Reset Resets the print length value to 0 when
you press the OK button.
Auto Reset Select Per Job to reset the print length
value to 0 for every new job.
If you select Off, you must manually
reset the value.
Customize Settings Current Settings Selects the current media setting to
customize (see the next table).
1 to 30 Selects a stored media setting to
customize (see the next table).
Select Media 1 to 30 Selects a stored media setting to use
for printing.
Customize Settings options
81
Setting Options Description
Setting Name — Enter a name up to 22 characters long
for the group of media settings.
Media Type Thinnest Select for media 16 lb (60 g/m
2
) or less.
Thin Select for media 17 to 22 lb (61 to 80
g/m
2
).
Thick Select for media 23 to 32 lb (81 to 120
g/m
2
).
Thickest Select for media 33 lb (121 g/m
2
) or
more.
Adhesive Select when using any weight of
adhesive media.
Media Adjust Auto Feed Adjustment Select Print to perform an automatic
feed adjustment.
Manual Select Feed Adjustment and select a
pattern type (Standard, 100mm
Pattern, 250mm Pattern, or 500mm
Pattern).
Select Head Alignment to adjust only
the head alignment.
Advanced Settings — See the next table.
Restore Settings — Select Yes to return all settings for the
selected media to their default values.
Advanced Settings options
82
Setting Options Description
Platen Gap 1.6 Select if print quality is unsatisfactory.
2.0 Select for most media; default setting.
2.5 Select only if printouts are scratched or
smudged. Choosing a larger gap than
necessary can cause ink stains inside
the product, reduce print quality, or
shorten product life.
Heating & Drying Heater Temperature Set from 86 to 131 °F (30 to 55 °C);
defaults to 122 °F (50 °C).
Drying Time Per Pass Set from 0 to 10 seconds. You can
maintain a constant drying time by
basing it on the media width.
Blank Area Feed Speeds up feeding of blank areas.
Select Quick, Standard, Slow, or
Slowest.
After Heater Feed Select an option to feed the end of the
printout to the after heater after printing
(if the media will be cut before the next
job starts).
Select Short, No Rewind or Long, No
Rewind to start the next print job
immediately after cutting the media.
Select Short, Rewind or Long, Rewind
to automatically rewind the media before
printing the next job. This setting is
suitable for continuous printing.
If you cut the media manually without
rewinding it, the next print job will not be
performed correctly.
Note: The Short option feeds the media
to the top third of the heater. The Long
option feeds the media to 2 inches (50
mm) below the bottom of the heater.
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Setting Options Description
Feeding Tension Lv1 to Lv8 Increase the value if creases appear in
media during printing.
Take-up Tension Auto Select for most media.
Manual Select a value from Lv1 to Lv9.
Decrease the value if creases appear in
media during printing or ink adheres to
the back of the take-up roll. Increase the
value if thick media cannot be wound
correctly.
Media Suction Lv0 to Lv10 Select a value to increase the gap
between the print head and thin or
flexible media. If print quality is reduced
or media does not feed correctly, you
may need to lower the value.
Head Movement Data Width Select to move the print heads within the
range of the print data's width.
Printer Full Width Select to move the print heads within the
range of the printer's maximum media
width.
Media Width Select to move the print heads within the
range of the width of the loaded media.
Multi-Strike Printing Off Disable the feature.
2 to 8 Select the number of times each line is
printed.
Feed Speed Limiter On Select if thin media wrinkles or tears
easily (print speed decreases).
Off Select for normal printing.
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Setting Options Description
Pressure Roller Load Low Select if there is wrinkling around the
pressure rollers or stains on the roller to
reduce pressure on the rollers.
Medium Select for normal printing.
High Select if using media with a slippery
coating to increase pressure on the
rollers.
Remove Skew On Select to perform skew correction for
loaded media.
Off Select if media shows traces from the
rollers.
Periodic CL Cycle Auto Select to let the product determine when
to perform a head cleaning based on the
selected media setting.
Manual Select to set the interval for head
cleaning. You can choose from Printing
Time or Media Usage.
Prevent Sticking On Select only if the media sticks to the
platen when the printer is turned on or
when printing starts.
Off Select for normal printing.
Reduce Print Streak Off Select for most print jobs.
Light If streaks appear in a printout, select
one of the options to make streaks less
evident.
Medium
Heavy
Parent topic: Using the Control Panel Menus
Related tasks
Cutting Media
Loading Media
Saving Sets of Media Settings
Adjusting the Media Feed Automatically
85
Adjusting the Media Feed Manually
Adjusting Heating and Drying During Printing
Aligning the Print Head
Printer Setup Menu Settings
The Printer Setup menu lets you control margin settings, automatic cleaning cycles, and other aspects of
your product's operation.
Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.
Setting Options Description
Margin Setting Side Margin(Right) Sets the width of the right or left margin
from 0.12 to 1.00 inch (3 to 25 mm).
Side Margin(Left)
Print Start Position 0.00 to 32.00 inches (0 to
800 mm)
Sets an additional margin on the right
side of the media.
Margin Between Pages Normal
No Margin
Sets a margin between pages.
Skip Wrinkled Media On
Off
Select On to avoid printing on wrinkled
media if it was left on the after heater.
86
Setting Options Description
Media Check Media Size Check Automatically detects the edges of the
media. Select On unless the printer
displays Media Size Error when media
is loaded correctly. If you select Off,
the printer may print beyond the edges
of the media.
Changes to the settings are applied
after the media is reloaded.
Media End Check Automatically detects the end of the
media. Select On unless the printer
displays Media Out when media is
loaded correctly.
Media Skew Check Stops printing and displays an error
when skewed media is detected.
Select On to avoid jams caused by
skewed media.
Media End Option Continue
Stop Printing
Selects whether to continue an
unfinished print job after a media roll is
replaced.
Btw Pages Nozzle Check Off
Print Pattern (1 to 10
pages)
Selects how often to print an automatic
nozzle check pattern between printed
pages.
Lamp Setting Auto
Manual
Selects if the light inside the front cover
turns on automatically. If you select
Manual, press the internal light
button on the control panel to turn the
light on or off.
Head Mode 2 Head Mode
Head1
Head2
Select 2 Head Mode in most situations.
If there is a clogged nozzle in a single
print head that cannot be cleared after
several head cleanings, you can
continue printing by selecting one of
the unclogged heads.
87
Setting Options Description
Sleep Mode 15 to 240 minutes Sets the number of minutes of inactivity
before the product enters sleep mode.
Press any button on the control panel
to resume operation.
Charge Setting Extend Charge Timing
Forced Charge
Adjusts the chip unit if there is a
discrepancy between the estimated ink
level indicator on the LCD screen and
the actual amount of remaining ink.
Cleaning During Standby When to Clean
Cleaning Level
Sets the time (1 to 240 hours) to
perform head cleaning and the strength
level of cleaning when the product has
not been in use.
Head Maint. Interval 20 to 400 m Sets when to perform head
maintenance after the selected length
of media has been printed.
Restore Settings Yes
No
Returns all items in the Printer Setup
menu to their default settings.
Parent topic: Using the Control Panel Menus
Related references
Printable Area and Media Size Checking
Related tasks
Cleaning the Print Head
Checking for Clogged Print Head Nozzles
Maintenance Menu Settings
The Maintenance menu lets you run nozzle checks, cleaning cycles, and other maintenance operations.
You can access the menu directly by pressing the maintenance button.
Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.
88
Setting Options Description
Nozzle Check Print At Right
Print At Center
Print At Left
Prints a nozzle check pattern in the
specified location on the media.
Cleaning Cleaning (Light)
Cleaning (Heavy)
Preventive Cleaning
Lets you clean all or selected nozzles,
based on the nozzle check pattern.
Select the light cleaning level first. If
nozzles are still clogged, select the
heavy cleaning level.
If you anticipate automatic or periodic
head cleaning will occur during a print
job, select Preventive Cleaning to
avoid the cleaning and continue the
print job.
Head Maintenance Auto Head Maintenance Select Execute if nozzles are still
clogged after head cleaning.
Regular Cleaning Select Move Head to position the print
heads for cleaning.
Replace Ink Bottle — View instructions on how to replace the
waste ink bottle on the LCD screen.
Head Cleaning Set — View information about the head
cleaning set on the LCD screen.
Other Maintenance Grease Carriage Rod Select Yes if a message to apply
carriage rod grease appears on the
LCD screen.
Parent topic: Using the Control Panel Menus
Related tasks
Checking for Clogged Print Head Nozzles
Cleaning the Print Head
Replacing the Waste Ink Bottle
Replacing the Head Cleaning Set
Applying Carriage Rod Grease
89
Printer Status Menu Settings
The Printer Status menu displays the printer's firmware version and number of carriage passes.
Setting Description
Firmware Version Displays the printer's firmware version.
Carriage passes Displays the number of carriage passes.
Parent topic: Using the Control Panel Menus
Other Settings Menu Settings
The Other Settings menu includes network settings and other preferences you can customize.
Setting Options Description
Network Setup IP Address Setting Determines whether IP addresses are
obtained automatically through DHCP
or manually. Select Panel to enter an
IP address, subnet mask, and default
gateway address.
Print Status Sheet Prints the current network status and
settings.
Restore Settings Select Yes to restore all the Network
Setup settings to their defaults.
Preferences Date And Time Sets the printer's built-in clock. The
time and date are used in logs and
status sheets.
Language Selects the language used on the
control panel display.
Units Selects length or temperature units
displayed on the LCD screen or printed
test patterns.
Alert Sound Setting On
Off
Enables the alert sound when an error
occurs.
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Setting Options Description
Print Completion Sound On
Off
Enables the alert sound when a print
job is complete.
Alert Lamp Setting On
Off
Enables the alert light when an error
occurs.
Reset All Settings Yes
No
Resets all settings (except in the
Preferences menu) to their defaults.
Parent topic: Using the Control Panel Menus
91
Maintenance
See the instructions in these sections to maintain your printer for optimum results.
Note: The SureColor F9470 is shown in most illustrations in this manual, but the instructions apply to
both models unless noted otherwise.
When to Maintain Your Product
Preparing for Maintenance
Stirring High Density Black Ink and Fluorescent Ink
Replacing the Ink and Chip Unit
Print Head Maintenance
Cleaning Around the Print Heads
Cleaning the Anti-drying Caps
Cleaning the Platen and Media Edge Guides
Cleaning the Heat Shield
Replacing the Waste Ink Bottle
Replacing the Head Cleaning Set
Replacing the Media Edge Guides
Applying Carriage Rod Grease
When to Maintain Your Product
See the guidelines here to determine when you perform maintenance operations on your product or
replace or refill consumables. If you need to perform an operation, use the links at the end of this topic.
Caution: To prevent sedimentation and incorrect colors in your printouts, stir the High Density Black ink
and fluorescent inks (if applicable) in the ink tank once a week.
Note: You can set up certain maintenance operations to run automatically using settings on your product
control panel.
Symptom Maintenance or consumable operation
A low ink warning appears on the LCD screen. Check if you need to replace an ink and chip unit
for the indicated color.
92
Symptom Maintenance or consumable operation
A prepare and replacement message appears on
the LCD screen.
Replace the waste ink bottle.
A message on the LCD screen tells you to apply
carriage rod grease.
Apply carriage rod grease to the carriage rods.
You want to check the print quality for clogged
nozzles.
Run a nozzle check to print a check pattern.
A nozzle check pattern indicates clogged nozzles. Clean the print head.
Print quality has declined.
Printed media is faint, or contains horizontal
stripes or uneven colors.
Even after cleaning the print head several times,
print quality has declined.
Perform the following as necessary:
• Clean around the print heads.
• Clean the anti-drying caps.
Printed media is smudged.
Ink, paper particles, or lint from the media
accumulate on the platen or media edge guides.
Clean the platen and media edge guides as
necessary.
Ink adheres to the heat shield. Clean the heat shield.
The media edge guides are deformed or damaged. Replace the media edge guides.
A message on the LCD screen tells you the head
cleaning set is nearing the end of its life.
Replace the head cleaning set.
Note: You may need to perform regular cleaning more frequently (such as once a week) depending on
the environment and media being used.
Parent topic: Maintenance
Related tasks
Replacing the Chip Unit and Refilling Ink
Replacing the Waste Ink Bottle
Applying Carriage Rod Grease
Checking for Clogged Print Head Nozzles
Cleaning the Print Head
Cleaning Around the Print Heads
93
Cleaning the Anti-drying Caps
Cleaning the Platen and Media Edge Guides
Cleaning the Heat Shield
Replacing the Media Edge Guides
Replacing the Head Cleaning Set
Preparing for Maintenance
Before you perform any maintenance procedures, see these sections to prepare for maintenance.
Maintenance Supplies
Maintenance Precautions
Using Ink Cleaner
Moving the Print Head for Maintenance
Parent topic: Maintenance
Maintenance Supplies
Before performing any maintenance tasks or replacing ink, make sure you have the maintenance
supplies listed here.
Protective eyewear
Obtain commercially available eyewear to protect your eyes from ink and ink cleaner.
Mask
Obtain a commercially available mask to protect your mouth and nose from ink and ink cleaner.
Maintenance tools
Use the maintenance tools that came with your product for general cleaning.
Number Part Quantity
1 Cleaning wipes 100
2 Tweezers 1
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Maintenance Kit
Use the maintenance kit that came with your product for cleaning ink stains. The kit contains the
following items:
Number Part Quantity
1 Ink cleaner 1
2 Cup 1
3 Gloves 12
4 Cleaning stick 25
Metal tray
Use the tray that came with your product to hold cleaning tools and removed consumables.
Soft cloth
Obtain a commercially available static-free, lint-free soft cloth to clean inside the product.
Grease Kit
Use the grease kit that came with your product to apply grease to the carriage rods.
95
Number Part Quantity
1 Gloves 16
2 Grease tool 1
3 Cleaning stick 8
4 Pad A 16
5 Pad B 16
6 Secondary carriage rod grease 2
Parent topic: Preparing for Maintenance
Related references
Consumables and Replacement Parts
Maintenance Precautions
Follow these precautions as you maintain your product:
• Remove loaded media from the product before performing any maintenance tasks.
• Touch a metal object to discharge any static electricity before performing any maintenance tasks.
• Never touch the belts, cables, circuit boards, or other parts not covered in the maintenance task steps
or you could adversely affect the print quality or damage your product.
• Use only the cleaning sticks included in the product maintenance kit to clean your product to avoid
damaging the print head.
• Do not reuse cleaning sticks.
• Do not touch the ends of the cleaning sticks to prevent oil from your hands from damaging the print
head.
• Do not use alcohol or water to clean the nozzle surface, caps, or wiper or you may damage your
product.
• Store ink packs, secondary carriage rod grease, and waste ink out of the reach of children.
• Wear protective eyewear, gloves, and a mask when performing maintenance tasks.
• Wash your hands after performing maintenance.
96
Warning: If ink, waste ink, ink cleaner, or secondary carriage rod grease contact your skin, or get into
your eyes or mouth, immediately do the following:
• Thoroughly wash the substance from your skin with soapy water. If your skin becomes irritated or
discolored, contact a doctor.
• Immediately rinse the substance from your eyes with water to avoid bloodshot eyes or mild
inflammation. If you experience eye problems, contact a doctor.
• If a substance gets in your mouth, contact a doctor immediately.
• If you swallow a substance, do not induce vomiting and contact a doctor immediately. Inducing
vomiting may cause material to get in your windpipe and cause injury.
Caution: Used cleaning sticks, secondary carriage rod grease, and waste ink are classified as industrial
waste. Dispose of these items according to your local laws and regulations such as entrusting it to an
industrial waste disposal company. When handing over these items to the industrial waste disposal
company, make sure you include the Safety Data Sheet found on Epson's support website.
Parent topic: Preparing for Maintenance
Related references
Maintenance Supplies
Using Ink Cleaner
Use the ink cleaner and cup that came in the maintenance kit to clean only when instructed to.
Whenever you use the ink cleaner, follow the steps here.
Caution: Using ink cleaner on any other parts of your product could damage the product.
Be sure to do the following:
• Store ink cleaner at room temperature and out of direct sunlight.
• Use fresh ink cleaner with a fresh cleaning stick each time; do not reuse them.
• Dispose of used cleaning sticks and ink cleaner according to the used parts disposal guidelines; see
the link below.
1. Place the cup on a tray and pour approximately 0.3 ounce (10 ml) of ink cleaner into the cup.
2. Recap the ink cleaner bottle.
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3. Dip a fresh cleaning stick into the ink cleaner and let any excess cleaning solution drip into the cup.
Parent topic: Preparing for Maintenance
Related references
Maintenance Supplies
Moving the Print Head for Maintenance
Certain maintenance tasks require that you move the print head as described here before performing the
task.
Caution: Always move the print head as described here. Do not move the print head manually or you
may cause your product to malfunction.
1. When the product is turned on, press the maintenance button on the control panel.
You see the Maintenance menu.
2. Press the down arrow button to select Head Maintenance and press the OK button.
3. Press the down arrow button to select Regular Cleaning and press the OK button.
The print head moves into maintenance position.
4. Perform your maintenance task as necessary.
Note: After 10 minutes, an alarm sounds to warning you that the print head is still in the maintenance
position. You also see a notice on the LCD screen telling you to clean the print heads after
maintenance. After completing your maintenance task, press the OK button to clean the print heads.
The alarm sounds again at 10 minute intervals if the print heads are not in the home position.
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Parent topic: Preparing for Maintenance
Related references
Maintenance Menu Settings
Stirring High Density Black Ink and Fluorescent Ink
To prevent sedimentation and incorrect colors in your printed media, stir the High Density Black ink and
fluorescent inks (if applicable) in the ink tank once a week.
SureColor F9470
SureColor F9470H
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1. Open the ink inlet cover for the ink you want to stir.
100
2. Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.
101
3. Move the stirring stick up and down 15 times. Insert the stick completely into the ink tank and raise
the stick up to the top each time.
Caution: Move the stick slowly and steadily, or ink may splatter.
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4. Insert the stirring stick into the ink tank and replace the ink inlet cap
Caution: Press the ink inlet cap down firmly. If the slider comes into contact with the ink inlet cap
when pulling it out, the cap could get damaged.
5. Close the ink inlet cover.
Parent topic: Maintenance
Replacing the Ink and Chip Unit
See these sections to replace the ink chip unit in your product.
About Ink and Chip Unit Replacement
Ink and Chip Unit Precautions
Replacing the Chip Unit and Refilling Ink
Parent topic: Maintenance
Related references
Consumables and Replacement Parts
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About Ink and Chip Unit Replacement
When the message Check Ink Levels is displayed on the LCD screen, you need to refill the ink and
replace the chip unit soon. Obtain an ink pack of the appropriate color as soon as possible.
You will be unable to print if a chip unit needs to be replaced. If the Check Ink Levels message is
displayed during a print job, the print job pauses while you refill the ink and replace the chip unit. You can
use the same procedure to refill the ink and replace chip units for all colors.
Note: When the message Refill Ink Tank is displayed on the LCD screen and the remaining ink level is
greater than 2.0 inches (50 mm) from the base of the ink tank, it is time to replace the ink tank. The ink
tank must be replaced because fine dirt, dust, and other foreign material causes the ink tank’s filter to
malfunction. The ink tank replacement interval depends on the usage environment and conditions.
Contact Epson Support for information on replacing components.
Note: Your product has a remaining ink warning system. This system does not directly detect the
amount of ink remaining in the ink tank. Instead, the amount of ink remaining is estimated based on the
ink usage conditions and displayed as a message. The accuracy of this system depends on consistent
and proper ink refills.
If the procedure for replacement and ink refilling here is not followed correctly, the remaining ink warning
system may not function properly. To prevent this, replace the chip unit and refill the ink as soon as
possible once the remaining ink level falls below 2.0 inches (50 mm) from the base of the ink tank.
Parent topic: Replacing the Ink and Chip Unit
Related tasks
Replacing the Chip Unit and Refilling Ink
Ink and Chip Unit Precautions
Follow these precautions as you refill the ink in your product:
• Store ink packs in a location out of the reach of children.
• Wear protective eyewear and gloves when refilling ink.
• Be sure to read the Safety Data Sheet (SDS) before using ink packs. To download it, visit
epson.com/support/sds (U.S.) or epson.ca/support/sds (Canada) and select your product.
• Gently cut or tear off the ink pack spout seal. If you cut the ink pack spout seal too quickly, ink may
splatter.
• Do not squeeze open ink packs. Ink may spill.
• Gently tilt the ink pack when pouring ink into the ink tank.
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• Do not place anything on the ink tank or subject it to strong impacts, or the ink tank could detach.
• Do not switch between High Density Black ink and Black inks in the same ink tank. You must contact
Epson Support to have a service engineer replace the type of ink being used in an ink tank.
Warning: Should ink contact your skin or enter your eyes or mouth, immediately take the following
actions:
• If fluid contacts your skin, immediately wash it off using large volumes of soapy water. Consult a
physician if the skin appears irritated or discolored.
• If fluid enters your eyes, rinse them immediately with water. Failure to observe this precaution could
result in bloodshot eyes or mild inflammation. If problems persist, consult with a physician.
• If swallowed, do not induce vomiting and consult with a physician immediately. Inducing vomiting may
cause material to get in your windpipe and cause injury.
Parent topic: Replacing the Ink and Chip Unit
Replacing the Chip Unit and Refilling Ink
Follow the steps here to replace the chip unit and refill the ink in your product.
Caution: Used ink packs and chip units are classified as industrial waste. Dispose of these items
according to your local laws and regulations such as entrusting it to an industrial waste disposal
company. When handing over these items to the industrial waste disposal company, make sure you
include the Safety Data Sheet found on Epson's support website.
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1. When the message Check Ink Levels appears on the LCD screen, use the scale on the ink pack to
check how much ink is left in the ink tank.
1 The remaining ink level is 2.0 inches (50 mm) or less from the base of the ink tank. You can
refill the ink.
2 The remaining ink level is more than 2.0 inches (50 mm) from the base of the ink tank.
Continue printing until the ink level reaches 2.0 inches (50 mm).
3 The remaining ink level is too low. Refill the ink immediately or printing may stop.
4 2.0 inches (50 mm)
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Note: When the message Refill Ink Tank is displayed on the control panel screen and the
remaining ink level is greater than 2.0 inches (50 mm) from the base of the ink tank, it is time to
replace the ink tank. The ink tank must be replaced because fine dirt, dust, and other foreign
material causes the ink tank’s filter to malfunction. The ink tank replacement interval depends on the
usage environment and conditions. Contact Epson Support for information on replacing
components.
2. Lift the lock lever for the slider of the chip unit you intend to replace.
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3. Insert a finger into the groove on the top of the slider and pull the slider straight out.
Caution: Do not tilt the slider. If you drop the chip unit, it may break.
4. Remove the chip unit from the slider.
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5. Confirm that the label color on the slider matches the label on the new ink pack. Then attach the chip
unit supplied with the new ink pack to the slider.
6. Hold the slider level and insert it. Lower the lock lever.
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Caution: Do not push the slider in with too much force. Failure to observe this precaution could
damage the printer.
7. Shake the new ink pack horizontally approximately 2 inches (5 cm) left and right for 5 seconds
(approximately 15 times).
8. Open the ink inlet cover.
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9. Do the following:
• For all ink colors except High Density Black ink and fluorescent inks (if applicable), remove the ink
inlet cap from the ink tank.
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• For the High Density Black ink and fluorescent inks (if applicable), grasp the loop at the top of the
ink inlet cap and slowly remove the ink inlet cap.
112
Rest the stirring stick on the tab at the edge of the tank as shown.
113
10. Cut or tear off the ink pack spout seal.
114
11. Insert the spout of the ink pack into the groove and slowly tilt it to pour the ink.
Note: Be sure to completely empty the ink pack into the tank. Do not use an ink pack to refill multiple
ink tanks. This can prevent the proper display of messages from the remaining ink warning system.
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12. Do the following:
• For all ink colors except High Density Black ink and fluorescent inks (if applicable), replace the ink
inlet cap.
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• For the High Density Black ink and fluorescent inks (if applicable), lift up the stirring stick, guide it
into the ink tank, and replace the ink inlet cap as shown.
Caution: Press down the ink inlet cap firmly so it does not interfere with the slider and damage the
ink inlet cap.
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13. Close the ink inlet cover.
Note: If ink adheres to the heat shield, clean the heat shield.
Parent topic: Replacing the Ink and Chip Unit
Related concepts
About Ink and Chip Unit Replacement
Related references
Ink and Chip Unit Precautions
Consumables and Replacement Parts
Where to Get Help
Related tasks
Cleaning the Heat Shield
Print Head Maintenance
Print head maintenance ensures the best print quality.
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Perform the following maintenance as necessary:
• Nozzle Check: Check for clogged nozzles before each print job or if you have not used the printer for
an extended period of time. Inspect the printed check pattern and clean the print head if you notice
faint or missing areas.
• Head Cleaning: Clean the print head if you notice faint areas or gaps in your printouts.
• Head Alignment: Align the print head if your printouts are grainy or out of focus.
Checking for Clogged Print Head Nozzles
Cleaning the Print Head
Parent topic: Maintenance
Checking for Clogged Print Head Nozzles
To maintain optimum print quality, perform a nozzle check before printing. This lets you visually inspect
the printed check pattern and clean the nozzles, if necessary. There are two ways to check the nozzles:
• Set up the product to automatically print a check pattern before each print job. You can select how
often the product performs a nozzle check in the Printer Setup menu.
• Manually run a nozzle check from the product control panel, as described here.
1. Press the maintenance button.
You see the Maintenance menu.
2. Press the OK button to select Nozzle Check.
3. Press the up or down arrow button to select a print position for the check pattern and press the OK
button.
The product prints a nozzle check pattern.
4. Check the printed pattern to see if there are gaps in the lines.
Nozzles are clean
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Nozzles need cleaning
5. If there are no gaps, the print head is clean and you can continue printing.
If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Maintenance
Related references
Printer Setup Menu Settings
Maintenance Menu Settings
Related tasks
Loading Media
Cleaning the Print Head
Cleaning the Print Head
If printouts are faint or have gaps, you should clean the print head to clear the clogged nozzles. Clean
the print head only if print quality declines or image colors are incorrect. You can clean the print head
when printing is paused, if necessary, but the colors in your printout may change when you resume
printing.
Note: You can also set up the product to automatically clean the print head at selected intervals using
the Periodic CL Cycle setting in the Media Setup menu.
You can select from two levels of head cleaning:
• Cleaning (Light): Use this cleaning level first.
• Cleaning (Heavy): Use this cleaning level if you cannot clear the clogged nozzles after cleaning with
the light level.
Note: If colors are faint or missing even after cleaning the print head, manually clean around the print
head inside the product.
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1. Press the maintenance button on the control panel.
You see the Maintenance menu.
2. Press the down arrow button to select Cleaning and press the OK button.
3. Press the up or down arrow button to choose one of the following cleaning options:
• Cleaning (Light) > All Nozzles: Select this option when you see faint printing or gaps in all rows
of nozzles in the check pattern. Press the OK button and print head cleaning starts. Go to step 5.
• Cleaning (Heavy) > Selected Nozzles: Select this option when you see faint printing or gaps in
only certain rows of nozzles in the check pattern. Press the OK button. Go to step 4.
4. To select specific nozzle rows for cleaning, press the up or down arrow button to highlight the row
number and press the OK button. Repeat for each row you want to clean. When you finish, press the
OK button to select Done.
Print head cleaning starts. When it is complete, the menu closes.
Note: If you paused printing to clean the print head, printing resumes when cleaning is finished.
5. Print a nozzle check pattern or check your printout to confirm that the nozzles are cleared.
Parent topic: Print Head Maintenance
Related references
Printer Setup Menu Settings
Maintenance Menu Settings
Related tasks
Checking for Clogged Print Head Nozzles
Cleaning Around the Print Heads
Clean around the print heads to remove any ink, lint, or dust that could affect print quality.
1. Before you clean around the print heads, move the print heads into maintenance position.
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2. Open the left maintenance cover.
3. Dampen a new cleaning stick with ink cleaner.
4. Using the cleaning stick, wipe off any ink, lint, or dust from the parts shown. Wipe in the direction of
the arrow around both print heads.
Caution: Do not move the cleaning stick back and forth; wipe in only one direction.
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5. Wipe off any ink, lint, or dust from the areas shown.
6. Close the left maintenance cover.
Parent topic: Maintenance
Related references
Maintenance Supplies
Maintenance Precautions
Related tasks
Moving the Print Head for Maintenance
Cleaning the Anti-drying Caps
Clean the anti-drying caps to remove any ink that may affect print quality.
1. Open the right maintenance cover.
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2. Dampen a new cleaning stick with ink cleaner.
3. Hold a cleaning stick flat and wipe the tops of the edges of the caps.
124
Note: Do not touch the inside of the caps shown here to avoid damaging the caps and preventing
the print head from capping correctly.
125
4. Hold a cleaning stick perpendicularly and wipe off any ink around the outsides of the caps.
5. Wipe inside the guides as shown here.
126
6. Use a new cleaning stick to continue wiping off any dirt or ink cleaner that remains on the tops and
edges of the caps and inside the guides.
7. If there is any lint or dust in the cap, use the tip of the cleaning stick or the tweezers to remove it.
127
8. If there is any lint or dust attached to the flushing pad, use the tip of the cleaning stick to wipe it off or
remove it.
9. When you are finished, close the maintenance cover and press the OK button.
Parent topic: Maintenance
Related references
Maintenance Supplies
Maintenance Precautions
Related tasks
Moving the Print Head for Maintenance
Cleaning the Platen and Media Edge Guides
Carefully follow the steps here to clean the platen and media edge guides to remove ink, paper particles,
and lint. We recommend cleaning these parts daily.
Caution: If ink remains on these parts, it could transfer to your printouts. Continued use of your product
with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles.
Warning: The after heater may be hot; take care not to burn yourself as you clean your product.
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1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the
electrical outlet.
2. Wait for one minute before continuing.
3. Open the front cover.
4. Using a soft cloth lightly dampened with water, wipe side to side over the platen to clean it as shown
here. Also remove any lint or dust from the cutter groove in the platen.
Note: Do not use ink cleaner when cleaning the platen or media edge guides.
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5. Using a soft cloth lightly dampened with water, wipe the media edge guides to clean them. If ink or
media glue adheres to the media edge guides, remove them and clean both sides as shown here.
6. Close the front cover, plug in the power cord, and turn the product back on.
Parent topic: Maintenance
Related tasks
Replacing the Media Edge Guides
Cleaning the Heat Shield
Clean the heat shield to remove any ink that could affect print quality. You need a Philips-head
screwdriver to remove the shield for cleaning.
130
1. Use the screwdriver to remove the four screws securing the heat shield and remove the heat shield
from the ink tank cover.
131
2. Using a soft cloth slightly dampened with water, wipe off both sides of the heat shield as necessary.
3. Align the holes in the heat shield with the holes in the ink tank cover. Then insert and tighten the
screws using the screwdriver to secure the heat shield.
Parent topic: Maintenance
Replacing the Waste Ink Bottle
When you see one of these messages on the product's LCD screen, you need to replace the waste ink
bottle:
• Prepare empty waste ink bottle
• Replace waste ink bottle and press OK
Wait until the product is not printing or cleaning the print heads before replacing the waste ink bottle.
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Caution: Replacing the waste ink bottle during printing or cleaning could cause waste ink to leak. When
replacing the waste ink bottle, always wear the gloves included in the maintenance kit. Leave the waste
ink in the bottle for disposal and do not transfer it to another container.
Caution: Waste ink is classified as industrial waste. Dispose of the it according to your local laws and
regulations such as entrusting it to an industrial waste disposal company. When handing over the waste
ink to the industrial waste disposal company, make sure you include the Safety Data Sheet found on
Epson's support website.
1. Raise the stopper on the waste ink bottle.
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2. Lift up the waste ink bottle and remove it from the holder as shown.
134
3. Remove the inner seal and cap from the new waste ink bottle and put them on the used waste ink
tank bottle.
4. Insert the waste ink tube into the new waste ink bottle and place the bottle in the holder.
Caution: Be sure the waste ink tube is inserted in the waste ink bottle or waste ink could spill onto
your product.
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5. Lower the stopper onto the waste ink bottle and make sure it firmly seals to the mouth of the bottle.
Caution: If the ink splash guard does not firmly seal, waste ink could spill onto your product.
6. Press the OK button on the product control panel.
7. Press the OK button again to reset the waste ink counter.
Note: If you replaced the waste ink bottle before the replacement message appeared on the control
panel, press the maintenance button and select Replace Ink Bottle to clear the waste ink
counter.
Parent topic: Maintenance
Related references
Maintenance Precautions
Consumables and Replacement Parts
Replacing the Head Cleaning Set
If you notice any of the following, you need to replace the head cleaning set:
• Your printouts are faint or smudged.
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• Segments are missing even after cleaning the print head.
• You see a message on the LCD screen.
Caution: Used wiper units and flushing pads are classified as industrial waste. Dispose of them
according to your local laws and regulations such as entrusting it to an industrial waste disposal
company. When handing over these items to the industrial waste disposal company, make sure you
include the Safety Data Sheet found on Epson's support website.
1. Before you replace the head cleaning set, move the print heads into maintenance position.
2. After the print heads move to the left side of the printer, open the right maintenance cover.
137
3. Grip the back of the wiper unit and tilt it up slightly.
138
4. Grip the sides of the wiper unit and pull it straight up to remove it.
5. Wrap the used wiper unit in the packaging supplied with the new wiper unit to prevent ink leaks.
6. Place the new wiper unit on the attachment point and press it down until it clicks into place.
7. Press the OK button.
139
8. Lift up the tab on the flushing pad and remove the pad.
140
9. Insert the two hooks on the new flushing pad into the slots and press the tab down until it clicks into
place.
10. Press the OK button.
11. Close the maintenance cover and press the OK button.
12. Press the up or down arrow buttons to select Yes and press the OK button to return the print heads
to the home position.
Parent topic: Maintenance
Related references
Maintenance Precautions
Consumables and Replacement Parts
Related tasks
Moving the Print Head for Maintenance
Replacing the Media Edge Guides
If the media edge guides that came with your product become damaged or deformed, you need to
replace them.
Caution: Continued use of damaged or deformed media edge guides may damage the print heads.
1. Remove any media loaded in the product and turn off the product. Wait one minute before
continuing.
141
2. Open the left maintenance cover and the front cover.
3. Grasp the tabs on the media edge guides and slide them to the left edge of the platen.
142
4. Remove the left media edge guide as shown, then remove the right media edge guide in the same
manner.
143
5. Align the white line on a new media edge guide with the edge of the platen.
144
6. While pressing the tip of the media edge guide against the platen, attach the hooks to the front
corner of the platen.
Caution: Do not install the media edge guides on the right edge of the platen or they could drop into
the product and cause it to malfunction.
7. Confirm that the three hooked sections of the media edge guide are securely attached as shown,
with no gap between the guide and the platen.
• The hook at the front of the tab (1) should hook onto the corners of the platen.
• The hook at the rear of the square hole (2) should rest in the groove in front of the white line on the
platen.
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• The hook at the rear of the tab (3) should hook onto the front corner of the platen.
Caution: If the media edge guides are not attached correctly, repeat these steps to reattach them or
the print heads may be damaged.
8. Repeat the previous steps to align and attach the other media edge guide, confirming that it is
attached correctly.
146
9. Grasp the tabs on the media edge guides and slide them to the left and right edges of the platen.
Release the tabs when they are in position.
10. Close the left maintenance cover and the front cover.
Parent topic: Maintenance
Related references
Maintenance Precautions
Consumables and Replacement Parts
Related tasks
Cutting Media
147
Applying Carriage Rod Grease
When you see the message Apply secondary carriage rod grease on the LCD screen, you need to
apply grease to carriage rods A and B using the grease and tools that came with your product. Use a
new grease pad when applying grease to the carriage rods.
1. To grease carriage rod A, locate the grease tool and pad A that came with your product.
2. Press the maintenance button.
You see the Maintenance menu.
3. Press down arrow button to select Other Maintenance and press the OK button.
4. Press the OK button to select Grease Carriage Rod.
You see the message Grease kit is needed. Continue?.
5. Press the OK button to select Yes.
6. Open the front cover.
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7. Firmly insert the tab on pad A into the slot on the grease tool and rotate the pad onto the tool as
shown here.
8. Hold the grease tool against the back of carriage rod A and smoothly slide it from right to left across
the carriage rod four times.
Caution: Do not slide the tool back and forth; dust may enter the print head and damage can occur.
9. Remove the stained pad from the grease tool.
10. Attach a fresh pad A to the grease tool.
11. Use one of the cleaning sticks to stir the grease in the container approximately 10 times. Then wipe
the tip of the cleaning stick on the edge of the container to remove the excess grease.
Note: Be sure to remove the excess grease from the cleaning stick or it may fall off the stick and
onto the platen or your media.
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12. Fully submerge the tip of the cleaning stick into the grease, rotate the stick two or three times, and
remove it from the grease. Then apply the grease to pad A on the end of the grease tool.
13. Hold the grease tool against the back of carriage rod A and smoothly slide it back and forth twice
across the carriage rod to grease the rod, as shown in step 8.
14. To grease carriage rod B, locate pad B that came with your product.
150
15. Hold pad B against the front of carriage rod B and smoothly slide it from right to left across the
carriage rod four times.
Caution: Do not slide the tool back and forth; dust may enter the print head and damage can occur.
151
16. Fully submerge the tip of a cleaning stick into the grease, rotate the stick two or three times, and
remove it from the grease. Then apply the grease to pad B.
17. Hold pad B against the front of carriage rod B and smoothly slide it back and forth twice across the
carriage rod to grease the rod, as shown in step 15.
18. Close the front cover and press the OK button.
The carriage moves back and forth.
19. Remove the used pad A from the grease tool, and dispose of pad A and pad B properly. Close the
grease container and store it out of direct sunlight and at room temperature along with the grease
tool and other supplies.
Parent topic: Maintenance
Related references
Maintenance Precautions
Consumables and Replacement Parts
153
Moving or Transporting the Product
When moving the product, see these sections to prepare and move the product, and set it back up after
moving it.
If you need to transport the product a long distance, contact Epson support.
Preparing to Move the Product
Setting Up the Product After Moving
Preparing to Move the Product
Do the following before moving the product:
1. Remove any loaded media from the media feeding unit and auto take-up reel.
2. Turn off the product.
3. Remove the waste ink bottle.
4. Remove all cables.
5. Make sure the adjusters next to the casters are raised. Using a wrench, loosen the nut at the top of
each adjuster and turn the nut on the bottom counterclockwise until the adjuster raises off the floor.
154
6. Unlock the two casters.
Caution: Roll the product on the casters for only a short distance over a level floor. Do not transport
the product using the casters.
Parent topic: Moving or Transporting the Product
Related tasks
Cutting Media
Replacing the Waste Ink Bottle
Setting Up the Product After Moving
Follow these steps to set up the product after moving it.
1. Verify that the location is suitable for installation.
2. Perform parallel adjustment for the media feeding unit and auto take-up reel as necessary.
3. Install the waste ink bottle.
4. Connect the power cable to an electrical outlet and turn on the printer.
5. Load media in the product.
6. Adjust the media feed from the Customize Settings menu.
Parent topic: Moving or Transporting the Product
156
Solving Problems
Check these sections for solutions to problems you may have using your product.
Product Status Messages
Solving Printer Problems
Solving Printing Problems
Solving Media Skew Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help
Product Status Messages
You can often diagnose problems with your product by checking the messages on the LCD screen.
LCD screen message Solution
Prepare empty waste ink
bottle.
The waste ink bottle is almost full. Make sure you have a replacement waste
ink bottle handy.
157
LCD screen message Solution
Chip unit error
Chip unit not
recognized.
Replace chip unit.
Remove and reinstall the chip unit. If the error recurs, replace the chip unit
with a new one. Make sure the chip unit is installed properly on the correct
ink tank color.
Condensation may have formed inside the ink tank. Make sure the ink is at
room temperature for at least four hours.
If you still have problems, contact Epson for support.
Chip unit error
Cannot be recognized.
Remove or replace chip
unit.
Chip unit error
Chip unit not
recognized. Is this ink
supported by this printer
model?
Chip unit error
Replace with chip unit
that supports this printer.
Check Ink Levels. Check the remaining ink in the ink tank using the scale on the ink pack and, if
necessary, refill the ink and replace the chip unit.
Make sure you have a replacement ink pack in the correct color handy.
Printing will pause if chip
unit is not replaced.
Warming Up...
OK Force to start
printing
The after heater is still warming to the specified temperature. Press the OK
button to start printing without waiting for the after heater to warm up.
Clogged nozzles
detected.
Cleaning recommended.
Press the pause/cancel button and select Job Cancel to cancel printing.
Perform a head cleaning based on the printout results.
F/W Install Error
Firmware update failed.
Restart the printer.
Turn off the product, wait a few minutes, and turn it on again. Then reinstall
the firmware again.
If this message persists, contact Epson for support.
Print head is nearing
end of service life.
Contact Epson for support.
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LCD screen message Solution
Auto Take-up Reel Unit
stopped.
Press the pause/cancel button and select Job Cancel to cancel printing.
Then set the Auto switch on the auto take-up reel to the off position, set it
back to the original position, and reattach the media to the auto take-up reel.
Internal Temp. High
Lower room
temperature.
Lower the room temperature to the range specified.
Internal Temp. High
Turn printer off. Wait for
printer to cool and then
turn on again.
Turn off the product. Lower the room temperature to the range specified. If
the message still appears when the power is turned back on, the room
temperature is still too hot.
Media Size Error
Load correct size media.
Raise the media loading lever and remove the currently loaded media. Be
sure the media is at least 11.8 inches (300 mm) wide.
If this message appears even when the media is a supported width, turn off
the Media Size Check setting and try printing again.
Media Sensor Error
Loaded media or sensor
has a problem. Refer to
manual for details of
error.
Press the pause/cancel button and select Job Cancel to cancel printing.
Make sure media has an even surface and does not bleed through easily.
Set the Platen Gap setting to 2.5.
Make sure the product is not exposed to direct sunlight.
If the error persists, perform a manual feed adjustment in the Media Setup
menu.
Media Sensor Error
Refer to manual for
details of error.
Adjust manually?
Roll Type Error
Release and then reset
the media loading lever,
then match Roll Type
setting to actual media.
Make sure the Roll Type setting is correct for the loaded media. Follow the
on-screen instructions to clear the error.
Refer to manual and
perform regular
cleaning.
You have not peformed regular cleaning for one month. If you do not clean
the print head, nozzle clogs or print head damage may occur.
159
LCD screen message Solution
Maintenance Request
Replace Part
Now/Replace Part Soon
XXXXXXXXXX
The indicated product part is nearing or at the end of its service life. Contact
Epson for support and provide them with the service code shown on the LCD
screen.
You must replace the part before printing again. If you continue to print, a call
for service occurs.
Call For Service
XXX Error XXX
Power off and then on. If
this doesn't work, note
the code and call for
service.
A call for service occurs when:
• The power cable is not connected securely
• An error occurs that cannot be cleared
When a call for service has occurred, the printer automatically stops printing.
Turn off the printer, disconnect the power cable from both the outlet and the
printer, and then reconnect them. Turn the printer on and off several times. If
the same call for service is displayed on the LCD screen, contact Epson for
support and provide them with the service code shown on the LCD screen.
Parent topic: Solving Problems
Related references
Where to Get Help
Environmental Specifications
Media Setup Menu Settings
Printer Setup Menu Settings
Related tasks
Replacing the Waste Ink Bottle
Replacing the Chip Unit and Refilling Ink
Cleaning the Print Head
Solving Printer Problems
Check these sections if you have problems operating your product.
Printer Does Not Turn On
LCD Screen Shuts Off
After Heater Shuts Off
Forgot the Administrator Password
Red Light Shines Inside the Printer
160
Parent topic: Solving Problems
Printer Does Not Turn On
If the printer does not turn on, try these solutions:
• Make sure the power cable is securely connected.
• Make sure the power outlet works by connecting the power cable for another electronic device.
Parent topic: Solving Printer Problems
LCD Screen Shuts Off
If the LCD screen shuts off intermittently, the printer may be in sleep mode. Try these solutions:
• Press any of the buttons on the control panel to exit sleep mode.
• You can adjust the delay time before the product enters sleep mode in the Printer Setup menu.
Parent topic: Solving Printer Problems
Related references
Printer Setup Menu Settings
After Heater Shuts Off
If the after heater turns off automatically, try these solutions:
• The after heater shuts off when the product is in sleep mode. Press any of the buttons on the control
panel to exit sleep mode.
• You can adjust the delay time before the product enters sleep mode in the Printer Setup menu.
Parent topic: Solving Printer Problems
Related references
Printer Setup Menu Settings
Forgot the Administrator Password
If you forgot the administrator password you created during network setup, contact Epson for support.
Parent topic: Solving Printer Problems
Related references
Where to Get Help
161
Red Light Shines Inside the Printer
The red light always shines inside the printer. This is normal.
Parent topic: Solving Printer Problems
Solving Printing Problems
Check these sections if you have problems printing with your product.
Nothing Prints
Cannot Print Over a Network
Print Head Moves But Nothing Prints
Media Is Creased
Printing Continues After Media Roll Empties
Removing Jammed Media
Media Does Not Feed Correctly
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your printer is turned on.
• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try
connecting with the spare cable.
• Check the model and specifications of the interface cable to see if the cable is appropriate for your
computer and printer.
• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your printer directly to your computer instead of the hub.
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the
computer and connect the printer directly to the computer's USB port.
• Make sure the USB cable length does not exceed 10 feet (3 m).
Parent topic: Solving Printing Problems
Related references
Interface Specifications
162
Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your printer is turned on.
• If you are using TCP/IP, make sure the printer's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
• Check your wired LAN router or access point to see if the LED for the port to which your printer is
connected is on or flashing. If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your printer and to your router, access point,
switch, or hub.
• Try connecting your printer to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your printer from another computer on the network.
Parent topic: Solving Printing Problems
Related references
Other Settings Menu Settings
Print Head Moves But Nothing Prints
If the print head is moving and nothing prints, print a nozzle check pattern. If the pattern does not print
correctly, clean the print head. (If the printer has not been used for a long time the nozzles may be
clogged.)
Parent topic: Solving Printing Problems
Related tasks
Cleaning the Print Head
Checking for Clogged Print Head Nozzles
Media Is Creased
If media loaded in your printer is creased, try these solutions:
• Check that the Feeding Tension and Feed Speed Limiter settings on the product control panel are
correct for the currently loaded media.
163
• If you printed thin media or media lengthened by water absorption at a high density take-up setting,
creases that look like this may appear in the media in the after heater:
Set the Take-up Tension setting to Manual and decrease the tension values, or print on thicker
media.
• If you printed thin media or media lengthened by water absorption, vertical creases that look like this
may occur between the pressure rollers:
Do the following to reduce creasing:
• Set the Feeding Tension setting to Manual and increase the tension values.
• Set the Take-up Tension setting to Manual and decrease the tension values.
• Attach a spacer in the slot of the media loading lever.
Parent topic: Solving Printing Problems
164
Related references
Media Setup Menu Settings
Printing Continues After Media Roll Empties
If printing does not stop when the media roll ends, make sure the Media End Check setting is set to On.
For best results, leave this setting turned on.
Parent topic: Solving Printing Problems
Related references
Printer Setup Menu Settings
Removing Jammed Media
If media jams in the printer, check the following:
• Make sure the media is not curled, creased, or folded on the leading edge. Do not use media in poor
condition.
• Check the media specifications to make sure you can use the media with your printer and your RIP
software. Check the RIP software manufacturers media guidelines.
• Set the Media Suction setting to a lower value on the product control panel.
Follow the steps here if media becomes jammed in the product.
1. Open the front cover.
2. Turn off the product.
Note: If you see a message on the product control panel and the product will not turn off, unplug the
power cable.
165
3. Grasp the tabs on the media edge guides and slide them to the left and right sides.
Caution: If the media edge guides are deformed or damaged, do not continue to use them or you
could damage the pressure rollers or print heads. Replace the media edge guides before continuing
with these steps to remove jammed media.
4. If the print head is over the media, move it away from the jam area by hand.
5. Raise the media loading lever.
166
6. Pull the media to the cutter groove and cut off the torn or creased media from the roll.
7. Manually rewind the media.
8. Remove any media that remains inside the product.
9. Turn the product back on, load media, run a nozzle check and, if necessary, clean the print heads.
Caution: Do not leave the product turned off with the print heads in an uncapped position for an
extended period. The print heads may dry out and the product may not print properly.
Parent topic: Solving Printing Problems
Related references
Media Setup Menu Settings
Related tasks
Cutting Media
Cleaning the Print Head
Checking for Clogged Print Head Nozzles
167
Media Does Not Feed Correctly
If media does not feed straight or roll up on the auto take-up reel correctly, try these solutions:
• Make sure your media is at least 36 inches (91.4 cm) wide for best results.
• If your media is attached to the auto take-up reel with the printable side out, try attaching with the
printable side in instead.
• If your media is thick, set the RIP software settings to use 3 passes or higher for best results.
• Perform the parallel adjustment procedures to correct the feed misalignment, especially after moving
the printer.
Parent topic: Solving Printing Problems
Related references
Media Specifications
Related tasks
Loading Media
Adjusting the Auto Take-up Reel (Parallel Adjustment)
Solving Media Skew Problems
If media skew is detected by your product, perform the parallel adjustment procedure to ensure that the
media is fed straight into the product and onto the auto take-up reel.
Note: Also perform the parallel adjustment procedure after you have moved the printer.
In addition to parallel adjustment, do the following to avoid media skew problems:
• Set the auto take-up reel to roll the media with the printable side in.
• Use media at least 36 inches (91.4 cm) wide.
• With thick media, set the software RIP to 3 passes or higher.
Parallel Adjustment Tools
Adjusting the Auto Take-up Reel (Parallel Adjustment)
Parent topic: Solving Problems
168
Parallel Adjustment Tools
Use these tools to perform the parallel adjustment procedure.
1 Counterweights (2)
2 Hexagon wrench
3 Adjustment tool
4 Adjustment guides (2)
5 Roll core
Parent topic: Solving Media Skew Problems
Adjusting the Auto Take-up Reel (Parallel Adjustment)
Two people are required for parallel adjustment: one in front of the printer and one in back.
1. Turn off the product.
169
2. Loosen both roll core holder locking screws and move the roll core holders inward.
3. Remove the screws from the covers shown here, and rotate the covers back.
170
4. Open the front cover and raise the media loading lever.
5. Remove the protective film from the back of one adjustment guide.
171
6. Align Hole 1 of the adjustment guide with the screw on the left edge at the top of the after heater and
adhere the adjustment guide to the after heater.
172
7. Align Hole 2, Hole 3, and Hole 4 with the screws on the left edge of the after heater so the entire
adjustment guide is adhered to the after heater.
8. Repeat steps 5 through 7 to attach the other adjustment guide to the right side of the after heater.
173
9. Move the left roll core holder outward.
Note: If the left roll core handle shaft is pushed in, rotate the handle as shown until it stops.
174
10. Align the right roll core holder with the dotted line as shown and tighten the right roll core locking
screw.
11. Pass the loop on the end of the adjustment tool through the auto take-up reel roll core.
175
12. Insert the roll core onto the right roll core holder.
13. Insert the left roll core holder and tighten the roll core holder locking screw.
176
14. Rotate the left roll core handle until part A is fully inserted as shown.
177
15. Move the adjustment tool to the left side of the after heater. Insert the leading edge of the adjustment
tool through the paper path between the media guide bar and the after heater.
178
16. Align the adjustment tool and adjustment guide on the left side of the after heater and line them up at
the front of the product.
17. Attach a counterweight to the end of the adjustment tool at the back of the product and let it hang as
shown. Let the counterweight come to a complete standstill.
179
18. Note the value of the scale where the adjustment tool overlaps the front edge of the white line on the
platen.
19. Lift up the adjustment tool and slide it to the right side of the after heater. Align the adjustment tool
and adjustment guide and line them up at the front of the product. Let the counterweight attached to
180
the adustment tool come to a complete standstill. Note the value of the scale where the adjustment
tool overlaps the front edge of the white line on the platen.
20. Do one of the following:
• If the difference between the values of both sides is more than 0.02 inch (0.5 mm), go to the next
step.
• If the difference is under 0.02 inch (0.5 mm), go to step 25.
181
21. Using the hexagon wrench, loosen all of the metal fixing screws as shown.
22. Loosen the adjustment screws as shown.
182
23. Turn the adjustment screw clockwise for each side that has a value more than 0.02 inch (0.5 mm)
until the value on the scale is less than 0.02 inch (0.5 mm). Make sure the values are equal on both
sides.
183
24. Securely tighten all screws as shown.
25. At the back of the product, remove the counterweight.
184
26. At the front of the product, remove the adjustment tool.
27. Loosen the right roll core holder locking screw and slide the roll core holder to the right.
185
28. Remove the roll core.
29. Remove the adjustment tool from the roll core.
186
30. Remove both adjustment guides from the product.
31. Use a damp lint-free cloth to wipe off any dust and lint from the back of the adjustment guides. Roll
up the alignment tool and adjustment guides and store them so that they do not become creased.
32. Loosen the left roll core holder locking screw and move both roll core holders inward.
187
33. Turn the covers as shown and tighten the screws.
Parent topic: Solving Media Skew Problems
Related references
Parallel Adjustment Tools
Solving Print Quality Problems
Check these sections if you have problems with print quality.
Nozzle Check Pattern Prints Incorrectly
Print Head Nozzles Remain Clogged
Overall Print Quality Is Poor
Printed Media Is Stained or Marred
Image Is Not Positioned Correctly On the Media
Parent topic: Solving Problems
188
Nozzle Check Pattern Prints Incorrectly
If the nozzle check pattern does not print correctly, try these solutions:
• Clean the print head and print the check pattern again.
• Run a light cleaning cycle from the Maintenance menu and print the check pattern again. If there are
still gaps in the pattern, run a heavy cleaning cycle.
• If the printer has not been used for a long time, nozzles may be dried and clogged. Turn the printer on
at least once every two weeks to prevent the nozzles from clogging.
Parent topic: Solving Print Quality Problems
Related references
Print Head Nozzles Remain Clogged
Related tasks
Cleaning the Print Head
Checking for Clogged Print Head Nozzles
Print Head Nozzles Remain Clogged
If cleaning the print head multiple times does not unclog the print head nozzles, you need to clean the
areas shown here:
189
If ink, lint, or dust adheres to the areas shown here, clean these areas or parts inside the printer:
• Around the print head
• Anti-drying caps
• Wipers
Parent topic: Solving Print Quality Problems
Related tasks
Cleaning Around the Print Heads
Cleaning the Anti-drying Caps
Overall Print Quality Is Poor
If you notice that your print quality is uneven, too light, too dark, or there are vertical or horizontal lines in
the print (banding), try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Adjust the media feed. For the most accurate adjustment, print a test pattern using the Manual >
500mm Pattern setting. The same media in a different width may require different adjustment values.
• Raise the temperature of the after heater, and give the after heater and your media time to warm up
before printing again.
• Make sure the media settings in your RIP software are correct for the media you are using.
• Set the Head Movement setting to Printer Full Width on the product control panel for higher quality
printouts.
• If you are comparing the print result with the image on your computer screen, the colors may not
match. Since monitors and printers produce colors differently, printed colors and screen colors do not
always look the same.
• Make sure that the front cover is closed. Do not open any covers during printing. This can cause the
print head to stop abruptly, resulting in uneven color.
• Stir the high-density black ink and fluorescent inks, if necessary.
• Check that the media edge guides are installed correctly and are not damaged.
• If you are using the media settings in the product control panel, set the Feeding Tension setting to
Lv1.
Parent topic: Solving Print Quality Problems
190
Related references
Media Setup Menu Settings
Consumables and Replacement Parts
Related tasks
Checking for Clogged Print Head Nozzles
Cleaning the Print Head
Aligning the Print Head
Stirring High Density Black Ink and Fluorescent Ink
Printed Media Is Stained or Marred
If the printed media is stained or the surface is marred, try these solutions:
• Make sure the media is not too thick or thin. Check that it meets the media specifications for your
product and RIP software.
• Check that the media is not creased or folded, causing it to contact the print head. If necessary, load
new media.
• If your media is wavy, press the down arrow button on the product control panel to feed the media past
the affected area. Make sure your printing environment is not too hot or humid to avoid wavy media.
• Clean the print head, wiper, and caps as necessary to remove ink that may have stained these parts
and transferred to your printout.
• Adjust the Platen Gap setting on the product control panel to prevent the print head from striking the
media as you print.
• If your printouts contain marks that look like those shown here, the print head is striking the media as
you print:
191
Try these solutions in this order until the results improve:
• Cut off any wrinkled or wavy media and do not load media until you are ready to print.
• Reload the media and check that all of the media settings are correct.
• Reattach the media to the auto take-up reel and make sure the media is taken up correctly.
• Adjust the after heater temperature.
Parent topic: Solving Print Quality Problems
Related references
Media Setup Menu Settings
Media Specifications
Environmental Specifications
Related tasks
Loading Media
Related topics
Using the Auto Take-up Reel
Image Is Not Positioned Correctly On the Media
If the printed image is not positioned correctly on your media, try these solutions:
• Make sure you loaded the media correctly and selected the correct margin and start positions for it on
the product control panel.
• Turn on the Media Skew Check and Media Size Check settings on the product control panel to
prevent your image from printing outside the printable area.
Parent topic: Solving Print Quality Problems
Related references
Printer Setup Menu Settings
Printable Area and Media Size Checking
Related tasks
Loading Media
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
192
Uninstalling Product Software - Windows
Parent topic: Solving Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
• Windows 10: Right-click and select Control Panel > Programs > Programs and Features.
Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product and click OK. Then follow any on-screen instructions.
4. Restart your computer, then re-install your software.
Note: If re-installing your product software does not solve a problem, contact Epson support.
Parent topic: Uninstall Your Product Software
193
Where to Get Help
Epson provides technical support and information on the installation, configuration, and operation of
professional printing products through the Epson Preferred Limited Warranty Plan. Dial (888) 377-6611,
6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change
without notice.
Note: If you experience difficulty with the toll-free number, call (562) 276-1305 (U.S.).
Before you call, make sure you have your printer serial number and proof of purchase.
Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to
common problems. You can download drivers, firmware, and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Note: For help using any other software on your system, see the documentation for that software for
technical support information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems
194
Technical Specifications
These sections list the technical specifications for your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Printing Specifications
Electrical Specifications
Environmental Specifications
Dimension Specifications
Interface Specifications
Ink Pack Specifications
Media Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should meet these requirements.
Microsoft Windows OS
version
(32- and 64-bit
compatible)
Windows 10, Windows 8.x, Windows 7
CPU Multi-core processor (3.0 GHz or faster)
Memory 4GB or more
Hard disk space
available
2GB or more
Interface High-Speed USB
Ethernet 1000Base-T
Display resolution 1280 × 1024 or higher
195
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Printing Specifications
Printing method On-demand ink jet
Nozzle configuration 360 nozzles × 2 × 2 rows × 4 colors
Resolution 720 × 1440 dpi maximum
Control code ESC/P raster (undisclosed command)
Media feed method Friction feed
Built-in memory Main memory: 512 MB
Network: 128 MB
Parent topic: Technical Specifications
Electrical Specifications
Power supply rating 100 to 120 V
Rated frequency range 50/60 Hz
Rated current 10 A
196
Power consumption SureColor F9470:
Printing: approximately 570 W
Ready mode: approximately 340 W
Sleep mode: approximately 14 W
Power off mode: 1 W
SureColor F9470H:
Printing: approximately 600 W
Ready mode: approximately 380 W
Sleep mode: approximately 14 W
Power off mode: 0.9 W
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 59 to 95 °F (15 to 35 °C); 59 to 77 °F (15 to 25 °C)
recommended
Storage (before unpacking): –4 to 140 °F (–20 to 60 °C), no more
than 120 hours at 140 °F (60 °C), within a month at 104 °F (40 °C)
Storage (after unpacking): –4 to 104 °F (–20 to 40 °C), within a
month at 104 °F (40 °C)
Humidity
(non-condensing)
Operating: 20 to 80% RH (40 to 60% recommended)
Storage (before and after unpacking): 5 to 85% RH
Parent topic: Technical Specifications
Dimension Specifications
Height Stored: 52.4 inches (1332 mm)
Printing: 65.7 inches (1670 mm)
197
Width Stored: 103.1 inches (2620 mm)
Printing: 103.1 inches (2620 mm)
Depth Stored: 36.8 inches (934 mm)
Printing: 36.8 inches (934 mm)
Weight
(without ink)
Approximately 639.3 lb (290 kg)
Parent topic: Technical Specifications
Interface Specifications
USB Interface Hi-Speed USB-Compatible with the USB 2.0 specification
Network Interface 100Base-TX/1000Base-T (requires a shielded twisted pair cable,
category 5 or higher)
Parent topic: Technical Specifications
Ink Pack Specifications
Sublimation transfer ink color High Density Black, Cyan, Magenta, Yellow, Fluorescent Yellow
(SureColor F9470H), Fluorescent Pink (SureColor F9470H)
Ink life Do not use if the date on the package has expired
Print quality guarantee 25 days (from the day the ink tank was refilled from the ink pack)
Storage temperature 41 to 95 °F (5 to 35 °C); 59 to 77 °F (15 to 25 °C) recommended
Capacity Initial packs: 1000 ml (all colors)
Refill packs: 1100 ml (High Density Black, Cyan, Magenta, Yellow),
1000 ml (Fluorescent Yellow, Fluorescent Pink)
Parent topic: Technical Specifications
Related references
Consumables and Replacement Parts
198
Media Specifications
Print quality is greatly affected by the type and quality of media used. Always test a sample of media
before purchasing large quantities or printing large jobs.
Note: Do not use media that is wrinkled, scratched, torn, or dirty.
Roll core size 2 or 3 inches
Roll outer diameter Up to 9.8 inches (250 mm)
Media width 11.8 to 64 inches (300 to 1626 mm)
Media thickness 0.002 to 0.04 inch (0.04 to 1 mm)
Roll weight Up to 99.2 lb (45 kg)
Parent topic: Technical Specifications
Safety and Approvals Specifications
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class A
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class A
Parent topic: Technical Specifications
199
Notices
Check these sections for important notices about your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
FCC Compliance Statement
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions.
General Product Safety Instructions
Ink Pack Safety Instructions
Parent topic: Notices
General Product Safety Instructions
• Be sure to follow all warnings and instructions marked on the product.
• Use only the type of power source indicated on the product's label.
• Use only the power cord that comes with the product. Use of another cord may cause fires or shock.
Do not use the cord with any other equipment.
• Place the product near a wall outlet where the plug can be easily unplugged.
• This product has two power systems. Unplug the two power cords during maintenance to avoid the
risk of electric shock.
• Connect your product to a properly grounded power outlet. Avoid plugging the product into an outlet
on the same circuit as a photo copier or air control system that regularly switches on and off, or on an
outlet controlled by a wall switch or timer.
• Make sure the plug is fully inserted into the outlet.
200
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying,
crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over.
Be careful to keep the cord straight at each end.
• If you use an extension cord with the product, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
rating.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Always turn off the product using the power button, and wait until the power light stops flashing before
unplugging the product or cutting off power to the electrical outlet.
• If you will not be using the product for a long period, unplug the power cord from the electrical outlet.
• Place the product on a flat, stable surface that extends beyond its base in all directions. It will not
operate properly if it is tilted or at an angle.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place or store the product outdoors.
• Do not place the product near excessive heat sources or in direct sunlight.
• Leave enough room around the product for sufficient ventilation. Do not block or cover openings in the
cabinet or insert objects through the slots.
• Keep the product away from potential sources of electromagnetic interference, such as loudspeakers
or the base units of cordless telephones.
• When connecting the product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not move the print head by hand; this may damage the product.
• Do not spill liquid on the product or use the product with wet hands.
• Do not insert or unplug the plug with wet hands.
• Do not use aerosol products that contain flammable gases inside or around the product. Doing so may
cause fire.
• Except as specifically explained in your documentation, do not attempt to service the product yourself.
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if
the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped
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or the cabinet damaged; if the product does not operate normally or exhibits a distinct change in
performance. Adjust only those controls that are covered by the operating instructions.
• When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down;
otherwise ink may leak.
Note: The lithium batteries in this product contain Perchlorate Material - special handling may apply.
Click here for details.
Parent topic: Important Safety Instructions
Ink Pack Safety Instructions
• Keep ink packs out of the reach of children and do not drink the ink.
• Wear protective eyewear, gloves, and a mask when performing maintenance.
• Should ink touch your skin or enter your eyes or mouth, immediately take the following actions:
• If fluid touches your skin, wash it off immediately with large volumes of soapy water. Consult a
physician if the skin appears irritated or discolored.
• If fluid gets in your eyes, rinse immediately with water. Failure to observe this precaution could
result in bloodshot eyes or mild inflammation. If problems persist, consult with a physician.
• If swallowed, do not induce vomiting and consult with a physician as soon as possible.
• If fluid gets in your mouth, consult a physician as soon as possible.
Parent topic: Important Safety Instructions
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. this device may not cause harmful interference, and
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2. this device must accept any interference received, including interference that may cause undesired
operation.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification of this device and may cause interference levels which exceed the limits established by the
FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment
interface cable with this device. If this equipment has more than one interface connector, do not leave
cables connected to unused interfaces. Changes or modifications not expressly approved by the
manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference, in which
case the user may be required to take adequate measures.
Parent topic: Notices
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
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Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,
Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
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including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
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e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
and SureColor
®
are registered trademarks, and EPSON Exceed Your Vision is a registered
logomark of Seiko Epson Corporation.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
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General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
A Note Concerning Responsible Use of Copyrighted Materials
Copyright Attribution
Parent topic: Notices
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
