USE AND CARE GUIDE
COMBINATION ELECTRIC FIREPLACE / HEATER
Covered by one or more of the following US Patents: US 10,451,235 / US 10,371,333 /
US 10,731,810 / US 11,067,238 / US 11,519,576 / US 11,920,747 / US 10,711,964 / CA 3,008,631 /
CA 3,008,734 / CA 3,008,736 / CA 3,152,978. Additional US and International Patents Pending
Model # SP23L-BHLA-CRD
# SP26L-BHLA-CRD
# SP30L-BHLA-CRD
# SP42L-BHLA-CRD
IMPORTANT
If you have any questions regarding the use of this unit or find that your fireplace/heater unit needs service, please do not
return the unit to the store where you purchased it. Instead, please contact our Customer Service Department and have
your instructions and parts list ready to provide the model name, part name, or factory number.
Whalen Customer Service
1-866-942-5362
Pacific Standard Time: 8:30 a.m. - 4:30 p.m., Monday - Friday
Or visit our website www.whalenfurniture.com
Or e-mail your request to: [email protected]om
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION.
PLEASE READ AND KEEP FOR FUTURE REFERENCE.
Quantum Flame and the Quantum Flame logo are registered trademarks of Living Style (B.V.I.) Limited. All rights reserved.
HEATER DEFAULT SETTING:
The default factory setting for your thermostat is 82 degrees. If your room temperature is already 82 degrees or above, then your
heater will shut OFF after about 3 minutes. See thermostat directions for how to adjust the temperature settings in order to keep
your heater ON until your desired room temperature is reached.
LOT NUMBER:
DATE PURCHASED: / /
2
Table of Contents
Table of Contents ..................................................................... 2
Safety Information .................................................................... 2
Important Safety Information .............................................. 2
Grounding Instructions ......................................................... 3
FCC / IC Statement ................................................................ 3
Electrical Specifications ........................................................ 3
Operation ................................................................................... 4
Using the Remote Control ...................................................... 6
Care and Maintenance ............................................................ 8
One-year Limited Warranty..................................................... 8
Troubleshooting ....................................................................... 9
Safety Information
IMPORTANT SAFETY
INFORMATION
PLEASE READ ALL OF THE INFORMATION IN THIS
OPERATING MANUAL, INCLUDING ALL SAFETY,
OPERATING, AND MAINTENANCE INFORMATION. TO
AVOID THE POTENTIAL RISK OF FIRE, ELECTRIC SHOCK,
OR INJURY TO PERSONS, USERS SHOULD FOLLOW THE
DIRECTIONS AND WARNINGS IN THIS MANUAL.
1.
Read all instructions before using this heater.
2.
Do not use this heater outdoors.
3.
This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate the heater where it may fall into a bathtub or
other water container.
4.
Do not run the power cord under carpeting. Do not
cover the power cord with throw rugs, runners, or the
like. Arrange the power cord away from traffic areas
and where it will not be tripped over.
5.
To disconnect the heater, turn controls to off, then
remove the plug from the outlet.
6.
Connect to properly grounded outlets only. Avoid the
use of an extension cord because the extension cord
may overheat and cause a risk of fire. However, if you
have to use an extension cord, the cord shall be
No.14 AWG minimum size and rated not less than
1875 watts.
7.
To prevent a possible fire, do not block firebox air
intakes or the exhaust in any manner. Do not operate
the firebox on soft surfaces, like a bed, where
openings may become blocked.
8.
There is a thermostat limiter inside the heater. When the
inner temperature over heats or abnormal heating
occurs, the thermostat protective device cuts off the
power supply to avoid fireplace damaged or risk of fire.
9.
Use this heater only as described in this manual. Any
other use not recommended by the manufacturer
may cause fire, electrical shock, or injury to persons.
SAVE THESE
INSTRUCTIONS
WARNING:
There are no user serviceable parts
inside the fireplace/heater. If the unit appears to
malfunction, turn the unit off and unplug the unit
from the wall immediately, and contact Customer
Service at 1-866-942-5362.
WARNING:
This heater is hot when in use. To avoid
burns, do not let bare skin touch hot surfaces. If
provided, use handles when moving this heater. Keep
combustible material, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 ft. (0.9
meters) from the front of the heater and keep them
away from the sides and rear.
WARNING: Extreme caution is necessary when any
heater is used by or near children or invalids and
whenever the heater is left operating and
unattended.
WARNING: Always unplug the heater when not in
use.
WARNING:
Do not operate any heater with a
damaged cord or plug or after the heater
malfunctions, has been dropped or damaged in any
manner. Return the heater to an authorized service
facility for examination, electrical or mechanical
adjustment, or repair.
WARNING: Do not insert or allow foreign objects to
enter any ventilation or exhaust openings as this may
cause an electric shock or fire, or damage the
heater.
WARNING:
A heater has hot and arching or sparking
parts inside. Do not use in areas where gasoline, paint,
or flammable liquids are used or stored.
CAUTION:
While the heater is in use, the bottom
center of the fireplace can get hot to the touch, and
may cause serious injury or burns. Always supervise
small children around the fireplace/heater. Do not
place any cloth or decorations over the heater outlet
of the fireplace, or otherwise obstruct the heater
outlet of the fireplace, as this may cause a fire and
serious injury may result.
3
Safety Information (continued)
GROUNDING INSTRUCTIONS
DANGER:
Improper connection of the equipment-
grounding conductor can result in a risk of electric
shock. Check with a qualified electrician or
serviceman if you are in doubt as to whether the
product is properly grounded. Do not modify the plug
provided with the product. If it will not fit the outlet,
have a proper outlet installed by qualified electrician.
This product must be grounded. If it should malfunction
or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of
electric shock. This product is equipped with a cord
having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed and grounded
in accordance with all local codes and ordinances.
This heater is for use on 120 volt circuits and has a
grounded plug. An adapter is available from your local
electronics store or online supplier for connecting three-
blade grounding type plugs to two-slot receptacles. The
green grounding lug extending from the adapter must be
connected to a permanent ground such as a properly
grounded outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
FCC / IC STATEMENT
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
□
Reorient or relocate the receiving antenna.
□
Increase the separation between the equipment and
the receiver.
□
Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
□
Consult the dealer or an experienced radio/TV
technician for help.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly
approved by the party responsible for compliance could
void user’s authority to operate the device.
CAN ICES-003(B) / NMB-003(B).
This Class B digital apparatus complies with Canadian
ICES-003.
Whalen Furniture Manufacturing
1578 Air Wing Road
San Diego, CA 92154, USA
1-866-942-5362
ELECTRICAL SPECIFICATIONS
□
Voltage: 120 V AC, 60 Hz
□
Watts: 1400 Watts
Grounding Pin
Adapter
Metal Screw
Co
ver of Grounded Outlet Box
Grounding Lug
Cover of Grounded Outlet Box
4
Operation
Identifying the control panel
Understanding the function indicator
□
The control panel is located on the bottom right
corner of the fireplace/heater unit.
□
The control panel contains the display unit (1),
function indicator (2), timer function (3), heater
control (4), flames control (5), and main power (6).
□
The display unit (1) displays information about the
flame level, timer, and current temperature.
□
The function indicator (2) has three square LEDs –
red, green, and blue. The red LED indicates that the
Fahrenheit temperature heating function is running,
the green LED indicates that the Celsius temperature
heating function is running, and the blue LED
indicates that the timer function is engaged.
□
To the right of the three LEDs, is the infrared receiver
module which communicates with the remote
control to control the heater.
Using the timer function
□
The timer button (3) allows you to set the amount of time you want the fireplace/heater to run. The timer button (3)
operates both the flames and the heater function. If the heater is operating when the timer is set, then the heater
is on the timer. If the flames are operating, then the timer will control the flames. If both the heater and flames are
operating with the timer set, then the timer controls both the flames and the heater. Pressing the button in sequence
will set the timer for a set interval. This interval period is shown in the display (1), and the blue LED light turns on to
show that the timer function is engaged. The set intervals are displayed in this table. The timer starts after you
select your preferred interval and release the button; note that the display and blue light will turn off after a few
seconds. There is no clock function for turning the heater or flames on or off at a specific time.
Button Press Timer Interval Display
1st press 30 Minutes 30
2nd press 1 Hour 1h
3rd press 2 Hours 2h
4th press
3 Hours
3h
5th press 4 Hours 4h
6th press 5 Hours 5h
7th press 6 Hours 6h
8th press OFF None
1
2
3
4
5
6
2
1
3
5
Operation (continued)
Using the heater control
NOTE: The heater default temperature is set to 82 degrees Fahrenheit. If your ambient room temperature is above 82
degrees, then your heater will automatically shut off after few minutes. Set your heater to ALWAYS ON (see below
directions) in order to keep your heater ON above 82 degrees.
□
Pressing the heater button (4) will turn on or off the heat and set the temperature in the thermostat. If you turn off
the heater by the main power button (6), the unit will hold your preferred temperature setting in the memory. When the
power is turned back on, the heater will turn on at the same setting. There is no speed setting for the heater blower.
□
To convert from Fahrenheit to Celsius: With the heater on, press and release the heater button (4) so that the
display (1) and LED function indicator (2) lights turn on (if they are not already on). Then gently press and hold the
main power button (6) for five seconds to enter temperature converting mode. The LED indicator flashes five times in
red color then changes to green. Green indicates Celsius mode, and Red indicates Fahrenheit mode. In this converting
mode, the display (1) flashes. Repeat the same process to convert Celsius temperature into Fahrenheit
temperature.
□
To set the thermostat temperature: Press the heater button multiple times to cycle through the temperature
settings, starting at 82°F down to 62°F, then Always OFF or Always ON. (27°C - 17°C - OFF - ON). After you release
the heater button (4), your preferred setting will be flashing. Once it stops flashing, and the display goes dark, then
the thermostat will be set at your preference (and kept in memory). Note that the "ON" setting keeps the heater
always on until the user powers off the unit or the safety sensor turns off the heater to prevent overheating.
□
To turn OFF the Heater while keeping the Flames ON: Press the heater button multiple times until you see "OF"
in the Control Panel display (1). This indicates the Heater is "OFF". Flame settings and other features continue to
operate as normal.
□
Heater Lock (safety feature): To lock the heating function in the OFF position, with the main power button on,
press and hold the heater button (4) for at least ten seconds while counting to twenty-five. In this mode, there is
no heater function, but flame control operates normally. To unlock the Heater Lock, follow this same procedure.
Then normal heater mode is tuned back on.
Using the flame control
□
Press the flame button (5) to set the flames for different levels of flame brightness. These flame levels are shown
in the display (1). The flames cannot be turned off when the heater function is on. The flame settings are as follows:
Button Press Flame Level Display Value Fireplace Appearance
1st press High L4 Flames Highest
2nd press Medium L3 Flames Medium
3rd press Low L2 Flames Low
4th press Lowest L1 Flames Lowest
5th press Off None Flames Off
□
Regardless of the previous flame setting, when powered off by the main power button, the flames will come on
in L4 mode (High) when you turn the heater on.
5
1
2
4
6
6
Operation (continued)
6
Using the main power button
□
Press the power button (6) to turn the fireplace/heater unit on and off. Press the power button (6) once to turn the
unit on. Press again to turn the unit off.
7
Using the Demo Mode
□
For Use in Retail Store
□
Locate the rocker switch (shown below) on the back of the fireplace. Flip switch to "I" position to turn demo
mode on. Flip switch to "O" position to turn demo mode off. Turn on demo mode to deactivate the heater and
all front control panel buttons except the flame control button. This fireplace is shipped with demo mode
turned off for normal customer usage.
Using the Remote Control
1
Installing the battery
□
For replacement batteries, use AAA batteries.
□
Press down and slide back cover off the battery compartment.
□
Insert two provided AAA batteries into the battery compartment making sure that the ends of the batteries
with the negative (-) symbols are against the springs in the battery compartment.
□
Replace the battery compartment cover, making sure it snaps into position.
□
Turn the remote over and aim it towards the
fireplace/heater unit.
□
Press the power button on the upper left and see
if the flames on the fireplace/heater turn on or off.
□
If nothing appears to happen, check to make sure
the battery is installed correctly, and try again.
OPEN
CLOSE
6
7
Using the Remote Control (continued)
2
Battery Replacement
NOTE:
Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargeable (nicad, nimh, etc.) batteries.
□
□
□
□
□
□
3
Using the remote control
□
The operation of the remote control buttons
works the same as the buttons on the front
panel of the fireplace/heater. Review the
operation section for more information on the
functionality of these buttons.
NOTE:
The remote control cannot lock/unlock
the heater or switch between Fahrenheit and
Celsius. Use the control panel as instructed
previously in section 4 - Using the Heater
Control.
Heater Up
Main Power
Heater Control
Flames Control
Timer Control
Heater Down
WARNING:
Do not ingest batteries.
1.
Non-rechargeable batteries are not to be recharged.
2.
Batteries are to be inserted with the correct polarity.
3.
Exhausted batteries are to be removed from the product.
4.
Always purchase the correct size and grade of battery most suitable
for the intended use.
5.
Replace all batteries of a set at the same time.
6.
Clean the battery contacts and also those of the device prior to
battery installation.
7.
Remove batteries from equipment when not used for an extended
period of time.
NOTE:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
8
Care and Maintenance
WARNING: Always disconnect from the power supply
before cleaning the heater. First turn off the main
power. Then remove the electrical plug from the wall
outlet.
The blower motor and flame motor are pre-lubricated for a durable using time and need no further lubrication or
maintenance. To remove any accumulation of dust or debris, the soft brush attachment of a vacuum cleaner should
occasionally be used to clean the outlet grille of the fan heater.
□ Use a soft, clean cloth that will not scratch the surface when dusting.
□ Use a clean, soft cloth dampened with warm water to clean the fireplace surface. DO NOT use household or
abrasive cleaners, as these products may damage the surface.
□ When cleaning the glass viewing screen use a non-abrasive damp cloth with liquid cleaner or soft soap if
necessary; DO NOT use cleaning powders or any other substance with abrasives since these substances will
scratch glass.
□ Under no circumstances should this product be operated with a broken or chipped glass panel.
□ Do not strike or slam the glass.
□ In the event that your appliance is stained or otherwise damaged during use, we recommend that you call a
professional to repair it.
□ When not in use please unplug the cord from the outlet to prevent any damage or accidents.
One-year Limited Warranty
This product is warranted to the original purchaser. If there is a failure in this unit due to defects in materials or
workmanship, the manufacturer will repair or replace this item at our discretion without charge. Warranty is void if product
has been assembled incorrectly, misused, abused by overloading, altered in any way or damaged due to accident. This
warranty is not transferable and does not cover chipping, flaking, scratches, rust, dents, or other damages to the surfaces of
this product. Responsibility of the manufacturer is limited to repair or replacement of this product. The manufacturer is not
responsible for consequential, incidental, or other damages or losses resulting from product failure.
This warranty is in lieu of all other expressed warranties. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights and you
may have other rights which vary from state to state.
Contact the Customer Service Team at 1-866-942-5362 or visit www.whalenfurniture.com.
WARNING: Do not use this fireplace insert if any part
of it has been under water. Immediately call a qualified
service technician to inspect the firebox and replace
any part of the electrical system which has been under
water.
9
Problem Solution
Cannot turn off the heater using the Heater
Button.
□ Press the heater button repeatedly until "OF" is shown in the Control Panel
display. This indicates the heater is "OFF". In this mode the flames remain on
but the heater is not engaged. (See "Using the Heater Control" in the
OPERATION section of this Guide for more details).
Cannot adjust the temperature.
□ To adjust the temperature, press the Heater control button multiple times
until you reach your desired thermostat setting. (See “Using the Heater
Control” in the OPERATION section of this Guide for more details).
Fireplace stopped heating. There are flames,
but the heater automatically keeps shutting
itself off after a few minutes.
□ Set fireplace to a higher temperature or "always on".
□ Turn on the Heater, then press the Heater button repeatedly until you
reach your desired temperature setting. (See "Using the Heater
Control" in the OPERATION section of this Guide for more details).
□ NOTE: your heater thermostat default temperature setting is 82
degrees Fahrenheit. If your room temperature is above 82 degrees,
your heater will shut itself off, unless you adjust your heater
thermostat to “always on”.
□ Note that temperature around fireplace may be a few degrees higher
than other areas in the room.
Heat is working but no flames.
□ Make sure the USB cable that connects the Ember Bed to the Heater
is fully plugged in.
No heat, and no way to power off the unit.
Only the Flame button works properly. The
control panel display shows “00” when the
Power, Timer, or Heater button is pressed.
□ Fireplace is in Demo Mode.
□ To deactivate Demo Mode, flip the rocker switch to "O" position.
No heat, and pressing the Heater button
causes no response.
□ Your heater has been locked (disabled for safety mode).
□ To unlock the heating function, with the main power button on, press
and hold the heater button (4) for at least 10 seconds while counting
to twenty-five. Then normal heater function is restored.
Remote control is not working.
□ Change the remote batteries.
□ Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
□ Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
□ Stand closer to your fireplace.
□ Remove objects that may block your remote control’s ability to
communicate with your fireplace.
The unit does not turn on.
□ Check that the unit is fully plugged into a standard 120 V outlet.
□ Press the Power button on the control panel.
Using the fireplace with the heater ON
causes a trip in my power circuit.
□ Unplug other appliances from the same circuit and same outlet as the
fireplace. Do not overload the circuit.
□ Connect the fireplace to a properly grounded outlets with thicker cord.
□ Replace with a qualified fuse-box with a heavy load.
The display unit on the control panel shows
error code “EE”.
□ Your thermistor sensor is loose or cut off.
□ Do not return to store.
□ Please email us or call our Toll Free # for a replacement Insert.
The Heater automatically shut off, and
pressing the Heater button causes no actions.
Other control buttons are working, but the
control panel displays “88” and the function
indicator is flashing quickly.
□ The fireplace shut itself off as a safety protocol to prevent overheating
(it is in alarm mode).
□ Make sure that no objects are blocking the air vents on the front, top,
or back of your fireplace.
□ To reset the fireplace, unplug the unit from the wall outlet for 5
minutes, and let it cool down. After 5 minutes plug the unit back into
the wall outlet, and operate as normal.
Troubleshooting
