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ZENARA
™
MASSAGE CHAIR
User Manual
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3
Welcome to
Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve made a
great choice.
With over a decade of experience designing, building and servicing massage chairs,
Infinity takes pride in every chair sold, including yours. We are here for you. The US-
based Customer Care team can be reached at (603) 910-5000 or visit us online at www.
infinitymassagechairs.com and find valuable self service resources under the SUPPORT tab,
including electronic copies of all documents and video tutorials.
Inside this manual, you will find everything you need to setup and safely enjoy your chair.
Please review the entire manual, including all safety information, before assembling or
using your chair. If you are assembling the chair yourself, please see the Assembly Guide
next and reference the online assembly video.
For convenience, we’ve also created a Quick Start Guide. We suggest you keep it near the
chair as a tool to get to know all the features of your new chair.
Get ready to sit back, relax and enjoy the Ultimate Massage Experience.
We know you can’t wait to sit in your new Infinity Massage chair! Take a picture of you enjoying the ultimate
massage experience and make sure to tag us on social media with the hashtag #infinitymassagechairs
Register your product at www.infinitymassagechairs.com/warranty
to ensure it is in our system. This will simplify the warranty process
should you ever need it.
Alternatively, scan the QR code to go directly to the URL above.
Before assembling your chair, watch an assembly video at:
www.infinitymassagechairs.com/assembly-tutorials
Alternatively, scan the QR code to go directly to the URL above.
THE ULTIMATE MASSAGE EXPERIENCE
@infinitymassagechairs@infinitymassagechairs
@infinity_chairs@infinity_chairs
@infinitymassagechairs@infinitymassagechairs
SCAN CODE
SCAN CODE
Warranty Registration
Assembly Video
Table of Contents
Your Chair
Chair Features
External Structure
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5
Warning! Read important safety information
found on page 18 before using or operating chair.
WARNING
Before Getting Started
Chair Setup
Taking Control
Fixing Issues
Staying Safe
Installation Site
Clearance Space for the Chair
Floor Protection
Move Methods
Connect to Power
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6
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7
7
Main Power Switch
Adjust Pillow
Increase Intensity of Massage – Manually
TrueFit
®
Body Scanning
Getting out of the Chair
Chair Entry and Exit Hazards
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9
Tablet Style Controller
Tablet Style Controller Operations
Tablet Style Controller Display Screen
Troubleshooting
Specifications
Frequently Asked Questions
Warranty
Voice Broadcasting
Heating
Foot Roller
Zero Gravity
Back Up
Back Down
Roller Up
Roller Down
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Auto Mode
Full Body
Focused
Deep Sleep
Gentle
All Air
Demo
Manual Mode
Manual Massage
Mechanism Width
Mechanism Speed
Whole
Partial
Point
Power/Play/Pause
Air Zone
Bluetooth/LED
Time
Air Intensity
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Set Your Environment
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Reflexology
Foot Roller
See page 16
Chair Features
Your Chair
Manual Mode
See page 15
Bluetooth
®
Speakers
See page 16
Tablet Style
Controller
See page 10
TrueFit
TM
Body Scanning
See page 8
Airbag Control
See page 16
Lumbar
Heat
See page 16
Weightless Zero
Gravity Recline
See page 17
External Structure
Footrest
Leg Airbags
Seat
Arm Airbags
Tablet Controller
Bluetooth
®
Speaker
Caster
Power Box
Arm Panel
Shoulder
Airbags
Pillow
See page 16
Chromotherapy
Lighting
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- 9.5” clearance for the recline of the backrest; 24” clearance for the extension of footrest
and sliding forward of the chair.
- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal
interference.
Clearance Space for the Chair
Installation Site
Before Getting Started
To protect ANY floor type, hard surface or carpeted, from scratches or other markings,
place the chair on a pad or mat that extends from under the footrest to the rear of the chair.
Floor Protection
- Do not use the massage chair in high moisture environment such as near a swimming pool or bathroom to
prevent electric shock accident.
- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.
WARNING
- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord
while massage chair sliding forward.
- Straighten the power cord while in use to avoid tangle or damage.
CAUTION
- To avoid serious injury or death, before sliding chair forward or backward check to make sure area is clear
of children, pets, or obstacles.
WARNING
Massage chair
Floor
Pad/mat
9.5”
24”
Apply pressure to the back of the massage chair from behind to pivot on the chair’s casters.
Have a second person up front guide the footrest until in the correct position. Maintain
clearances as mentioned above. Gently lower into place. Do not push or pull on the side
arms.
Move Methods
Connect to Power
CAUTION
- Do not move the chair when there is a user inside.
- Chair is heavy. Use caution and get assistance when lifting to avoid injury. Do NOT lift chair by footrest or
armrests to avoid damage to product.
Plug into a 120V grounded outlet.
WARNING – Improper connection of the equipment-
grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the plug
provided with the product – if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
This product is for use on a nominal 120-V circuit and has a
grounding plug that looks like the plug illustrated. Make sure that
the product is connected to an outlet having the same configuration
as the plug. No adapter should be used with this product.
Earthing
This massage chair is a Class 1 electrical appliance. Make sure to
use a grounded outlet to the grounded power supply circuit and a
properly installed earth grounding rod with ground connection, to
avoid electric shock.
Grounding Instructions
To avoid risk of electrical shock, turn power switch off before plugging unit into electrical outlet. Use only
with properly grounded outlet (3 prong). Do not plug into ungrounded outlet.
Grounded
outlet
Grounding pin
ARNING
Casters
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Min
Auto
Min
Auto
DemoFull Body
3
Focused
All Air
Air Zone
Air Intensity
Speed
Bluetooth / LED
Voice
broadcasting
Gentle
Point
Partial
6 2
Min
Auto
Min
Auto
DemoFull Body
3
Focused
All Air
Air Zone
Air Intensity
Speed
Bluetooth / LED
Voice
broadcasting
Gentle
Point
Partial
6 2
Getting Comfortable
Chair Setup
- When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled
and that the unit be placed in an environment free of dust and moisture.
- To avoid possible damage to product or injury to unsupervised children, always turn off power switch and
unplug massage chair from electrical outlet immediately after use.
CAUTION
Plug the power cord into the power port on
the back of the massage chair, then connect
the other end to a grounded 120V outlet.
Turn on the chair by switching the power
button to “I” or “ON.”
Main Power Switch
TrueFit
®
Body Scanning
After starting any auto program or manual massage, the chair will automatically begin
scanning your body, mapping your back, shoulders, and neck. During this process it is
important to remain seated back into the chair without lifting your head. Use the roller up or
downarrows to adjust the mechanism to your preferred shoulder height.
Take a seat in the chair and take note of where the pillow
rests on your neck. Adjust the pillow so that it rests
comfortably in the arch of your neck.
Adjust Pillow
Pillow
Shoulder Adjustment Icon
When TrueFit
®
Body Scanning is running, use
the roller up and down arrows to adjust the
mechanism to your preferred shoulder height.
Tap and hold the power button to restore the
chair to its upright position.
To make the massage more intense, flip the pillow between
you and the massage mechanism in the seat back. To remove
the pillow, simply unzip the zippers and place aside the pillow.
Increase Intensity of your Massage - Manually
Smart tip: To increase intensity in the neck
and shoulder region, flip the pillow up so
you lay directly on the seat back pad.
Chair Entry and Exit Hazards
Getting Out of the Chair
WARNING! The areas under the footrest and behind the back rest are potentially dangerous for a child or
pet. The chair back is heavy and reclines with force. A small child or pet located behind the chair could be
crushed as chair is reclined resulting in serious injury or death. When chair is reclined, small children or pets
who have crawled under the leg rest may not be visible to the user and could be crushed when leg rest is
lowered or when chair is returned to upright position. To avoid serious injury or death, check these areas
carefully before reclining, lowering leg rest, or returning chair to upright position.
Make sure to check for children
or pets between the chair back
and the base of the chair before
entering zero gravity recline.
TrueFit
®
Body Scanning
Make sure to check for children or pets
underneath the footwell before exiting
zero gravity recline and returning to upright
position.
Make sure to check for children
or pets between the footrest and
chair body before lowering the
leg rest.
Power Cord
Power Switch Power Port
To easily exit the chair at any time, tap and hold
the POWER button on the lower bottom of the
tablet style controller to restore the chair to the
upright position.
WARNING! Check to make sure children and pets
are clear of chair before pressing power button to
return chair to upright position.
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Tablet Style Controller
Tablet Style Controller Operations
Taking Control
Button operations defined below.
Full Body - Offering 6 massage programs called: Full Body, Refreshing, Relaxing,
Sport Care, Deep Stretch, and Spine Care. Tap this button to cycle through.
Power/Play/Pause - Tap the power button to turn on the chair. Tap to pause the
chair, tap again to resume. Tap and hold to power down the chair.
Focused - Offering 3 massage programs called: Neck & Shoulder, Waist & Back, and
Glutes. Tap this button to cycle through.
Deep Sleep - Gently soothes the body with slow, rhythmic massage movements
designed to calm the mind and prepare you for deep, restorative rest.
All Air - Delivers rhythmic full-body airbag compression therapy that relaxes
muscles and improves circulation.
Gentle - Provides a soft, calming massage with light pressure and soothing motions
ideal for relaxation and stress relief.
Demo - Tap Demo to start a short program that showcases massage techniques
with voice guidance. Tap it again to run the same demo without voice guidance.
Manual Massage - Take full control, offering six targeted techniques—
kneading,
knocking, clapping, tapping, shiatsu and rolling
.
Width - Adjusts how far apart the back rollers move, letting you choose a narrow,
medium, or wide stroke across your back.
Speed - Controls how fast the back mechanism moves, giving you six adjustable
levels from slow and soothing to fast and invigorating.
Whole - Moves the back mechanism across the entire spine, delivering a full-range
massage from your neck to your glutes.
Partial - Narrows the massage area to a smaller section of your spine. Use the roller
up/down arrows to move the mechanism to the spot where you want relief.
Point - Precisely targets a single spot for focused, pinpoint relief. Adjust easily using
the roller up/down arrows.
Min
Auto
Min
Auto
DemoFull Body
3
Focused
All Air
Air Zone
Air Intensity
Speed
Bluetooth / LED
Voice
broadcasting
Gentle
Point
Partial
6 2
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Taking Control
Taking Control
Auto Program Number Foot Roller On/Off
Tablet Style Controller Operations (Cont.) Tablet Style Controller Display Screen
Button operations defined below.
Air Zone - Tap this button to turn on/off airbag compression therapy. Tap again to
cycle through; shoulder, arm, calf, and feet.
Bluetooth/LED - Bluetooth is enabled by default, tap this button to turn Bluetooth
on/off. Tap and hold to turn on/off the Chromotherapy light on the side.
Time - Adjusts the massage timer by increments of 5 minutes, choose between
10/15/20/25/30 minutes. Once at maximum, tap again to return to 10 minutes.
Air Intensity - Adjusts the intensity of the airbag compression therapy, tap to cycle
through intensity levels.
Voice Broadcasting - Announces your selected programs, options, and settings
through the speakers. Tap to turn on/off.
Heating - Warms the lower back to relax muscles, improve comfort, and enhance
overall massage relief. Tap to turn on/off lumbar heating.
Foot Roller - Tap to cycle through 3 foot roller intensities; slow, medium, and fast.
Zero-G - Reclines your body into a weightless position, reducing pressure on the
spine and offers 3 levels of recline.
Back Up - Raises the chair’s backrest, allowing you to incline smoothly to find your
ideal upright position for comfort. Tap and hold to move continuously.
Back Down - Lowers the backrest, gently reclining you into a more relaxed, laid-
back position. Tap and hold to move continuously.
Roller Up - Moves the back mechanism higher along your spine to reach your upper
back and shoulder area. Tap and hold to move continuously.
Roller Down - Moves the back mechanism lower along your spine to target your
mid- and lower-back areas. Tap and hold to move continuously.
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2 10
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Massage Time Chromotherapy Light
Pause Voice Broadcasting
Mechanism Roller Speed Bluetooth
®
On/Off
Airbag Intensity Massage Techniques
Foot Roller Speed Shoulder Adjustment
Zero Gravity Recline Mechanism Adjustment
Legrest/Backrest Up/Down Lumbar Heat On/Off
Mechanism Width
Min
Auto
Min
Auto
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2
3
4
5
6
7
8
9
10 11 12
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Set your Environment
Full Body - Delivers a head-to-toe experience, combining rollers and air compression to
relax muscles, improve circulation, and restore overall comfort.
Neck & Shoulder - Targets body tension with focused techniques to
relieve tightness in the neck, shoulders, and upper back.
Deep Sleep - Uses slow, calming motions to relax the body and prepare you for deep,
restorative rest.
Gentle - Delivers soft, soothing movements ideal for light relaxation and stress relief.
All Air - Surrounds your body with rhythmic air compression for a soothing, full-body
squeeze that relaxes muscles and improves circulation.
Demo w/ Voice - Provides a quick overview of key techniques with guided voice prompts
for easy, hands-free navigation.
Gives you full control by letting you choose from six techniques: kneading, knocking,
clapping, tapping, shiatsu and rolling. So you can customize every move to your exact
needs.
Adjusts how far apart the rollers move, letting you choose a narrow,
medium, or wide back massage. Note: width can only be changed
during knocking, tapping, and shiatsu. See display screen for changes:
Adjusts the roller movement speed. Tap the button to cycle through
six levels, from gentle to vigorous massage intensity.
Activates full back coverage, allowing the rollers to move from neck
to glutes for a complete massage experience.
Targets a specific area of the back, keeping the rollers focused within a smaller zone for
concentrated relief.
Use the roller up/down arrows to move the mechanism.
Stops the rollers at a single spot, allowing precise focus on one area for deep, targeted
relief.
Use the roller up/down arrows to move the mechanism.
Demo w/o Voice - Showcases key techniques in a silent, distraction-free preview of the
massage experience.
Full Body
On the left hand side of the tablet style controller there is a section called “Auto Mode”.
These auto programs offer a great way to jump right into a massage session. There are
6 categories, 3 of these categories have multiple programs to choose from. Starting a
program is easy! Start by choosing a category, tap the button multiple times to cycle
through available programs.
Example: Tap “Full Body” once to start “Full Body”, tap the category button again to cycle
to “Refreshing”, and tap again to start “Relaxing”, tap again for the next program until you
restart at the beginning.
Manual mode gives you full control; select your technique, adjust width, speed, and intensity,
and target whole, partial, or point areas for precise relief.
Auto Mode
Manual Mode
Refreshing - An uplifting massage with energizing movements that revive muscles and
leave you feeling recharged.
Waist & Back - Targets the mid and lower back with focused motions
designed to relieve tension and support core comfort.
Relaxing - Provides slow, soothing motions that melt away tension and calm the body for
deep, peaceful comfort.
Glutes - Targets the hips and glutes with precise pressure to ease muscle tension and
enhance overall lower-body comfort.
Sport Care - Targets muscles with stronger, recovery-focused
techniques designed to loosen stiffness and promote post-workout
relief.
Deep Stretch - Gently elongates the body with slow, controlled
traction movements that loosen tight muscles and improve flexibility.
Spine Care - Focuses on the full length of the back, using gentle
traction and targeted techniques to align, relax, and support the
spine.
Focused
Deep Sleep
Gentle
All Air
Demo
Manual Massage
Mechanism Width
Mechanism Speed
Whole
Partial
Point
Wide
Medium Narrow
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Set your Environment
Air Zone
Choose and cycle through upper body, lower body, or whole body for a customized,
soothing air compression massage.
Bluetooth/LED
Tap to turn on/off Bluetooth which pairs with any Bluetooth capable device. Tap and hold
this button to turn on/off the Chromotherapy light on the side of your chair. Bluetooth
®
Pairing: On your phone or Bluetooth capable device, look for the chair’s identity Zenara,
once selected, a sound will be heard showing that you successfully connected.
Time
Adjust the duration of your massage session, allowing you to cycle through the massage
time. Add 5 minute increments; 10/15/20/25/30 minutes, demo will be 6 minutes.
Air Intensity
Controls the strength of the airbag compression. Tap to cycle through levels, from gentle
pressure to a firm, invigorating squeeze.
Voice Broadcasting
Audibly announces chair functions and adjustments, keeping you informed of your
selections with an audible voice that guides you.
Heating
Gently warms the lumbar area to soothe muscles, promote circulation, and enhance overall
relaxation during your massage.
Foot Roller
Massages the soles of your feet which relieves tension, stimulates reflex points, and
promotes full-body relaxation. Tap to cycle through intensities; 1 = slow, 2, 3 = fast.
Zero Gravity
Reclines the chair to elevate your legs above your heart, reducing spinal pressure and
creating a weightless, deeply relaxing massage experience. Tap to cycle through 3 recline
levels.
Back Up
Raises the chair’s backrest, allowing you to move from a reclined to a more upright position
for comfort or easy exit. Tap and hold to move the backrest continuously.
Roller Up
Moves the massage rollers upward along your back, allowing you to adjust their position
for targeted relief in higher areas like the neck and shoulders. Tap and hold to move the
mechanism.
Back Down
Lowers the chair’s backrest, reclining your body into a more relaxed position for a deeper,
more soothing massage experience. Tap and hold to move the backrest continuously.
Roller Down
Moves the massage rollers downward along your back, letting you focus the massage on
lower areas such as the lumbar or glutes. Tap and hold to move the mechanism.
Power/Play/Pause
Tap the power button to turn on/off the massage chair. Tap pause to temporarily stop the
massage session. Tap resume to continue your massage session.
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- Never use pins or other metallic fasteners with this appliance.
- Carefully examine the covering before each use. Discard the appliance if the
covering shows any sign of deterioration, such as checking, blistering, or cracking.
- An appliance should never be left unattended when plugged in. Unplug from outlet
when not in use, and before putting on or taking off parts.
- Do not operate where aerosol (spray) products are being used or where oxygen is
being administered.
- To disconnect, turn all controls to the off position, then remove plug from outlet.
Temperatures sufficiently high to cause burns may occur regardless of the control set-
ting.
- Do not use on an infant or invalid or on a sleeping or unconscious person. Do not use
on insensitive skin or on a person with poor blood circulation. Check the skin in contact
with the heated area of the appliance frequently to reduce the risk of blistering.
- Do Not Crush – Avoid sharp folds.
SAFETY INFORMATION
Staying Safe
To ensure safe use of the massage chair and avoid injury or unsafe conditions, please
read and follow all instructions before using product. SAVE THESE INSTRUCTIONS.
The areas under the footrest and behind the back rest are potentially dangerous for
a child or pet. The chair back is heavy and reclines with force. A small child or pet
located behind the chair could be crushed as chair is reclined resulting in serious
injury or death. When chair is reclined, small children or pets who have crawled
under the leg rest may not be visible to the user and could be crushed when leg rest
is lowered or when chair is returned to upright position. To avoid serious injury or
death, check these areas carefully before reclining, lowering leg rest, or returning
chair to upright position.
USE NOT RECOMMENDED FOR CERTAIN PERSONS
Use of massage chair may not be safe or suitable for persons with certain medical
conditions and could cause serious injury or death in some circumstances. If you
have any of the following conditions, please consult a physician before using the
massage chair:
- Use of implanted electronic medical
devices (such as a cardiac pacemaker)
- Pregnancy
- Cancer, malignant tumors, or other
growths
- Osteoporosis or spinal fracture
- Other fractures or musculoskeletal injuries
- Loss of or reduced sensitivity to heat
- Implanted medical fixation devices such
as rods, pins, etc.
- Recent surgery or sutures
- Skin diseases or skin injury
- High fever
- Certain pulmonary or breathing
conditions
- Impaired circulation
WARNING
WARNING
WARNING
- Do not stand or stack heavy objects on footrest.
- Do not operate heating features of chair while under a blanket or pillow. Excessive heating
can occur and cause fire, electric shock, or injury to persons.
- To avoid pinching or crushing, please do not place body parts, especially fingers and toes,
between parts of chair and keep clear of moving parts.
- To avoid overheating, injury or discomfort from overuse, do not fall asleep while using
massage chair and do not use for extended periods of time (longer than 20 minutes).
- Avoid use while under the influence of alcohol, medications or other substances that my
cause drowsiness, disorientation, or impairment of judgment or motor skills.
- Do not use the massage chair right after a meal, as it may cause discomfort.
- If you feel any abnormal discomfort during the operation of the massage chair, turn off the
power immediately and discontinue use.
- Do not use this appliance when ambient temperature is over 40 C (104 F).
- Do not use this appliance in humid or dusty environment, or when any part of the body is in
contact with plumbing or any similar ground.
- Never operate the appliance with the air openings blocked. Keep the air openings free of
lint, hair, dust and the like.
- Do not use outdoors.
- Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
- Place the product on a flat, level floor to reduce risk of tipping or overturning.
- Do not use or store near heat or open flame.
- Intended only for users who weigh below 300 lbs.
- Use this product only for its intended use as described in this manual. Do not use
attachments not recommended by the manufacturer.
- Massage chair intended only for use by one person. Do not use by two or more persons at
the same time to avoid damage to the product.
- Do not allow children to stand, jump, or play on or around massage chair, even when it is
not powered on or in use.
- Remove personal accessories such as jewelry from arms and empty pockets, and remove
loose clothing while using the massage features of the chair.
- Check the upholstery under the cushions and other spots for damage or loose objects that
may cause injury or damage chair while operating. If any damage is present, do not use the
massage chair and refer to a qualified service professional for servicing.
- To avoid damage to chair, walls, or other objects, make sure there are no obstacles behind
the chair and there is enough clearance before adjusting the backrest or leg rest angle.
- Please be seated properly while using the product.
- To avoid damage to chair or floors, do not drag or push the chair or roll its casters on wood
floor or carpet. See instructions on p.6 for safely moving chair.
- If massage chair is not working properly, has been dropped or damaged, or has been
dropped into water or exposed to flooding, return the appliance to a service center for
examination and repair before attempting to use.
- Do not drop or insert any object into any openings in chair.
CAUTION
To avoid the risk of minor injury or discomfort, or damage to the massage chair or
other property, please read and follow these instructions for safe use of massage chair:
CAUTION
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WARNING
Read and follow these instructions concerning safe use of the power cord and power unit
to avoid possible electric shock, fire hazard, use of chair by and injury to unattended
children, or damage to chair or other property.
Do not disassemble, dismantle or attempt to repair massage chair. Such actions, as well
as misuse of product, may cause damage to or failure of massage chair and may void the
manufacturer’s warranty. For repairs, please contact an authorized dealer or repair agent
at 603-910-5000. For additional details concerning terms, conditions and limitations of
warranty, see https://infinitymassagechairs.com/warranty-info.
-
To avoid risk of electric shock, connect this unit to a properly grounded outlet only. See
Grounding Instructions on pg. 7.
- Always unplug massage chair from the electrical outlet immediately after use and
before cleaning. An appliance should never be left unattended when plugged in. To
disconnect, turn all controls to the off position, then remove plug from outlet.
- Do not use massage chair and unplug from outlet during thunder or lightning storms,
and before putting on or taking off parts.
- To ensure safe operation, power must be supplied only at standard 110 voltage, to the
specifications of the appliance. Confirm that the power voltage stated on the rating
label corresponds to your local electricity supply.
- The massage chair should be used only with the power supply unit provided. Do not
use with any other power source.
- Do not use a wet or damp hand to unplug the cord to avoid electric shock.
- Do not pull on the power cord to unplug. Grip by plastic end nearest outlet to unplug
power cord.
- Do not squeeze, over bend, pull hard, or twist the power cord.
- Keep the power cord away from heated surfaces.
- Do not carry or drag the chair by power cord or use cord as a handle.
- If there is any smoke or unusual smell while using massage chair, stop using
immediately and unplug the power cord.
- Never operate the chair if it has a damaged power cord or plug. If the power cord is
damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person to avoid a hazard.
WARNING
Fixing Issues
If the problem remains, please contact Infinity for maintenance.
Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by
any servicing without authorizations. Thank you for you cooperation
Spec
ifi
cat
i
ons
Model
Rated Current
Power Consumption
300
Dimension of Main Body (in)
Necessary Clearance to Wall (in)
Net Weight (lbs)
Shipping Weight (lbs)
Max. User Weight (lbs)
Voltage
Zenara
™
58”x29.7”x44.5” (LxWxH)
147.71
9.5”
196.21
0.4A-0.9A
100-240V~
90W
No. Symptoms Possible Causes Possible Solutions
1
2
3
4
5
Noise is heard while
in use
Massage Chair does
not start
No audio comes from
the speaker
Backrest or footrest
can not raise or recline
Excessive load has been
pressed on the backrest/legrest
Reduce the load and try again
Straighten the air hose and
clearout the blockage
The air hose is blockedAirbag malfunction
These noises are normal and
arise from friction between the
massage rollers and the faux
leather cover
- The power cord is not secured
into the socket
- Not switched ON
The devices are not paired
together
Make sure Bluetooth and
phone are both ON
- Insert the power plug
properly into the power
socket
- Turn on power switch, then
press the power button
No need to take any
measures
Troubleshooting
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Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
Q: My chair is not performing as expected. What should I do?
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A:
Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
Fixing Issues
Q: I’m not a foot massage person, what should I do?
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use Pillow to reduce upper body intensity.
2. Tap Air Intensity to reduce the intensity of the airbags.
3. Tap Air Region to cycle through the amount of airbags on your body.
4. Adjust the recline on the tablet style controller. More upright will be less intense. Zero
Gravity Recline will be more intense.
5. If after adjustments and attempt to acclimate, you still experience discomfort,
discontinue use and consult a physician.
A: Turn off the Foot Reflexology Roller. While in auto program or manual massage mode
tap the foot roller until the setting is off, this will help alleviate pressure on the foot region.
Warranty
This Infinity Massage Chairs is protected by Infinity’s 5 Year U.S Residential Limited
Warranty. For more information, scan the QR code below and click on the Infinity Care
Residential Warranty tab.
SCAN CODE
24
72 Stard Road, Seabrook, NH 03874
603-910-5000
www.infinitymassagechairs.com
Version 1.2
72 Stard Road, Seabrook, NH 03874 | (603) 910-5000 | www.infinitymassagechairs.com
