Operating instructions
Cordless vacuum cleaner
en-GB
M.-Nr. 12 958 300
HS27
Contents
Warnings and safety notes ............ 4
Warning and safety notes for the
AP03/AP04 battery and LG02/
LG04 charger.....................................
8
Sustainability and environmental
protection ..........................................
12
Familiarisation................................... 13
Guide to the appliance .....................
13
Familiarisation................................... 15
3 vacuum cleaner configuration op-
tions.....................................................
15
Function of the indicators in the
display .................................................
15
Accessories included........................
16
Accessories holder for the suction
tube .....................................................
16
MultiFloorXXLelectrobrush............
16
HX-HC 10 Hardfloor Care Tool (de-
pending on the model)......................
17
HX-AT10 AquaTwister mop attach-
ment (depending on the model)......
17
HX-EC10 ElectroCompact hand-
held brush (depending on the
model) .................................................
17
Additional HX-LA 10 battery (de-
pending on the model)......................
17
3D4U ..................................................
18
Optional accessories ........................
18
Commissioning................................. 19
Assembling the vacuum cleaner .....
19
Separating components ...................
19
General battery information.............
19
Inserting the battery .........................
19
Storing and charging the battery
upright.................................................
20
Storing and charging the battery in
the wall bracket..................................
20
Selecting a location ..................... 20
Wall mounting.....................................
21
Attaching the mounting plate to
the wall...........................................
21
Connecting the accessories
holder (if required)........................
22
Connecting the wall bracket ....... 22
Attaching cleaning cloths to the
AquaTwister mop attachment (de-
pending on the model) ......................
22
Fill the water container of the
AquaTwister mop attachment (de-
pending on the model) ......................
23
Operation............................................ 24
Starting vacuuming............................
24
Good to know .....................................
24
Cleaning tips ................................. 24
Self-standing function for short
pauses in vacuuming .........................
24
Starting the mopping process with
the AquaTwister mop attachment
(depending on the model) ................
26
Cleaning and care............................. 27
Caring for the vacuum cleaner and
accessories .........................................
27
Filter system .......................................
27
Using the ComfortClean self-
cleaning function................................
27
Emptying the dust container ............
28
Cleaning the dust container (when
required) ..............................................
29
Cleaning the fine dust filter and
pre-filter...............................................
30
Cleaning the electrobrush/hand-
held brush (depending on the
model)..................................................
32
Removing the roller brush from
the electrobrush / Inserting the
Hardfloor Care Tool (depending
on the model)................................
33
Removing the roller brush from
the handheld brush (depending
on the model)................................
33
Replacing the rechargeable battery.
33
2
Contents
Cleaning the water container of the
AquaTwister mop attachment (de-
pending on the model)......................
34
Cleaning the cleaning cloths for the
AquaTwister mop attachment (de-
pending on the model)......................
34
Troubleshooting................................ 35
Customer Service Department .......
38
Contact in case of malfunction.. 38
Warranty........................................ 38
3
Warnings and safety notes
This vacuum cleaner conforms to current safety requirements. In-
appropriate use can lead to personal injury and damage to prop-
erty.
Please read the operating instructions before using the vacuum
cleaner for the first time. They contain important information on the
safety, use, cleaning and care of the vacuum cleaner. This will pre-
vent both personal injury and damage to the appliance.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
“Commissioning” section as well as the warning and safety notes.
Miele cannot be held liable for injury or damage caused by non-
compliance with these instructions.
Keep these operating instructions in a safe place and pass them on
to any future owner.
Always disconnect the vacuum cleaner from the power supply
when you have finished using it, before changing any accessories
and before performing cleaning, care and troubleshooting. To do
this, use the On/Off switch on the handle.
Correct application
This vacuum cleaner can be used for daily cleaning of carpets, rugs
and robust hard floors.
In conjunction with the AquaTwister mop attachment (depending on
the model), this vacuum cleaner can be used without suction func-
tion for daily wet mopping of hard floors.
Follow the flooring manufacturer’s cleaning and care instructions.
This vacuum cleaner is not intended for outdoor use.
This vacuum cleaner is intended for cleaning flooring in domestic
households and similar residential environments. This vacuum
cleaner is not suitable for use on construction sites.
This vacuum cleaner is intended for use at altitudes of up to
4000m above sea level.
The vacuum cleaner must only be used to vacuum dry floor sur-
faces. Do not vacuum people or animals. Any other types of use, im-
permissible modifications or alterations are not permitted.
4
Warnings and safety notes
The vacuum cleaner can only be used by people (including chil-
dren) with reduced physical, sensory, or mental capabilities, or lack of
experience or knowledge, if they are supervised whilst using it or
have been shown how to use it in a safe way and understand and re-
cognise the consequences of incorrect operation.
Safety with children
Danger of suffocation. Packaging, e.g. plastic wrappings, must be
kept out of the reach of babies and children. Whilst playing, children
could become entangled in packaging or pull it over their head and
suffocate.
Children under 8 years of age must be kept away from the vacuum
cleaner unless they are constantly supervised.
Children aged 8 and older may only use the vacuum cleaner
without supervision if they have been shown how to use it in a safe
manner. Children must be able to understand and recognise the pos-
sible dangers caused by incorrect operation.
Children must not be allowed to clean or maintain the vacuum
cleaner unsupervised.
Please supervise children in the vicinity of the vacuum cleaner and
do not let them play with it.
Keep children away from cleaning agents. Cleaning agents cause
severe skin burns and severe eye damage. They can cause burning in
the mouth and throat, or inhibit breathing. For this reason, keep chil-
dren away from the AquaTwister mop attachment (depending on the
model). Seek medical advice immediately if a child has swallowed or
inhaled any cleaning agents.
Risk of burning/scalding due to hot water when using the
AquaTwister mop attachment (depending on the model). Children’s
skin is sensitive to high temperatures. Prevent children from coming
into contact with hot water or hot parts of the vacuum cleaner.
5
Warnings and safety notes
Technical safety
Check both the vacuum cleaner and all accessories supplied with
it for any visible signs of damage before use. Do not use a damaged
vacuum cleaner or damaged accessory.
Compare the connection data on the data plate of the charger
(voltage and frequency) with that of the mains electricity supply. This
data must match exactly. Without modifications, the charger is suit-
able for 50Hz and 60Hz.
The vacuum cleaner operates at 25.2V.
It is classified as a class IIappliance and has a classIII design .
This appliance is supplied by a safety extra-low voltage (SELV) power
source where the voltage is low enough to protect users from the risk
of electrical shock. A classII charger is used for supplying power to
charge the vacuum cleaner .
The mains electrical plug must be fitted with an appropriate fuse.
The MieleMultiFloorXXLElectrobrush, the MieleElectroCom-
pacthandheldbrush and the AquaTwister mop attachment (depend-
ing on the model) are additional motor-driven devices designed spe-
cially for this Miele vacuum cleaner.
For safety reasons, the vacuum cleaner must not be used with any
other Miele electrobrush/handheld brush.
For safety reasons, the vacuum cleaner must not be used with an
electrobrush/handheld brush or mop attachment produced by an-
other manufacturer.
Before and during use, make sure that no coarse dirt or debris is/
gets trapped in the bottom of the MultiFloor XXL Electrobrush or in
the bottom of the Electro Compact handheld brush (supplied de-
pending on model).
Store the vacuum cleaner and all accessories at an ambient tem-
perature between 0°C and 45°C.
While the vacuum cleaner is under warranty, repairs should only be
undertaken by a Miele authorised service technician. Otherwise the
warranty will be invalidated.
Repairs should only be carried out by a Miele authorised service
technician. Repairs and other work by unqualified persons can cause
considerable danger to users.
6
Warnings and safety notes
Correct use
Do not use the vacuum cleaner without the dust container, pre-fil-
ter and fine dust filter fitted.
Keep the vacuum cleaner away from naked flames or other heat
sources. Do not heat the vacuum cleaner. Do not expose the vacuum
cleaner to direct sunlight.
Never touch the MultiFloorXXL Electrobrush or ElectroCompact
handheld brush (varies according to the model) while it is rotating.
Do not use the MultiFloorXXL Electrobrush or the ElectroCom-
pact handheld brush (varies according to the model) at head height.
Do not vacuum at head height and do not let the suction get any-
where near a person's head.
Do not vacuum up anything which has been burning or is still glow-
ing e.g. cigarettes, ashes or coal, whether glowing or apparently ex-
tinguished.
Do not use the vacuum cleaner to vacuum toner dust. Toner, such
as that used in printers and photocopiers, can conduct electricity.
Do not vacuum up any inflammable or combustible liquids or
gases and do not vacuum in areas where such substances are stored.
Do not vacuum up liquid.
Allow steam-cleaned or shampooed carpets and rugs to dry out com-
pletely before vacuuming.
Switch the vacuum cleaner off immediately if you notice any moisture
in the dust box. Proceed as described in “Cleaning and care” before
operating the vacuum cleaner again.
Observe the following information when using the AquaTwister
mop attachment (depending on the model):
- Use tap water with a maximum temperature of 60°C.
It is essential that you observe the flooring manufacturer’s instruc-
tions.
- Do not use carbonated water.
- Do not fill the container with more than 260ml of water+20ml
of floor cleaner.
Do not use the AquaTwister mop attachment (depending on the
model) without cleaning cloths.
7
Warnings and safety notes
Only use standard floor cleaners for your flooring when using the
AquaTwister mop attachment (depending on the model). Do not use
washing-up liquid.
Do not use any commercial or industrial cleaning agents when us-
ing the AquaTwister mop attachment (depending on the model). They
can damage your flooring.
Cleaning agents can cause burning on the skin and in the eyes,
nose, mouth and throat. Avoid contact with the floor cleaner. Do not
swallow floor cleaner. Seek medical attention immediately if floor
cleaner has been swallowed.
The flooring may be damp when the AquaTwister mop attachment
(depending on the model) is used. This creates a risk of slipping.
Warning and safety notes for the AP03/AP04 battery and
LG02/LG04 charger
Safety with children
People (including children) with reduced physical, sensory or men-
tal capabilities, or lack of experience or knowledge, who are unable to
use the LG02/LG04 charger safely may only use this vacuum cleaner
if they are supervised whilst using it or have been shown how to use
it in a safe way and understand and recognise the consequences of
incorrect operation.
Keep the AP03/AP04battery out of the reach of children.
Children must be kept away from the LG02/LG04 charger unless
they are constantly supervised.
Technical safety
The AP03/AP04battery and the LG02/LG04charger are de-
signed for use with the MieleHS27vacuumcleaner. For safety reas-
ons, the vacuum cleaner must not be used with another battery or
charger produced by another manufacturer.
If you are using a mains plug adapter, make sure that it is approved
for continuous operation.
8
Warnings and safety notes
Only use the LG02/xx or LG04/xx charger supplied for charging
the AP03/AP04 battery.
xx stands for 01, 02, 03, 04, 06 or 07 and therefore the version of
your LG02/LG04 charger:
xx
01 AT, BE, BG, CH, CL, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IT, KZ, LT,
LU, LV, NL, NO, PL, PT, RO, RS, RU, SE, SI, SK, TR, UA, ZA
02 AE, HK, MY, SG
03 BR, CA, JP, MX, US
04 AU, NZ
06 KR
07 IE, UK
Temporary or permanent operation on an autonomous power sup-
ply system or a power supply system that is not synchronised with
the mains power supply (e.g. island networks, back-up systems) is
possible. A prerequisite for operation is that the power supply system
complies with the specifications of EN50160 or an equivalent stand-
ard.
The function and operation of the protective measures provided in
the domestic electrical installation and in this Miele product must
also be maintained in isolated operation or in operation that is not
synchronised with the mains power supply, or these measures must
be replaced by equivalent measures in the installation. As described,
for example, in the current version of BS OHSAS 18001–2 ISO
45001.
Charge and use the AP03/AP04battery at an ambient temperat-
ure between 0°C and 45°C.
Using the AP03/AP04 battery outside of this ambient temperature
range will limit its performance.
Batteries will deplete over time. They can then leak corrosive flu-
ids. Avoid contact with the eyes and skin. In the event of contact,
rinse thoroughly with water and seek medical advice.
9
Warnings and safety notes
Stop using the AP03/AP04 battery immediately if you notice an
unusual smell from it, if liquid is leaking from it, if it is significantly
overheating or if it is discoloured or deformed. Dispose of the AP03/
AP04 battery immediately (see safety note “Disposing of the AP03/
AP04 battery” at the end of the following section “Correct use”, as
well as “Sustainability and environmental protection” – “Disposing of
old batteries”).
The AP03/AP04 lithium-ion battery is subject to the dangerous
goods legislation. The user is permitted to transport the AP03/AP04
battery by road without having to observe any further requirements.
Please contact the Customer Service before sending the AP03/
AP04 battery. Only send AP03/AP04 batteries that are undamaged
and have been fully run down. Insulate the metal contacts with ad-
hesive tape to prevent short circuits. Pack the AP03/AP04 battery in
such a way that it is not able to move around inside the packaging.
Correct use
Do not drop or throw the AP03/AP04 battery. For safety reasons,
do not continue to use an AP03/AP04 battery which has been dam-
aged.
Keep the AP03/AP04 battery away from naked flames or other
heat sources. Do not heat the AP03/AP04 battery. Do not expose
the battery to direct sunlight.
Do not cause a short circuit by bridging the contacts of the AP03/
AP04 battery, either unintentionally or deliberately.
Do not dismantle the AP03/AP04 battery.
Do not allow the AP03/AP04 battery to come into contact with li-
quids.
Keep the LG02/LG04 charger away from liquids and soiling.
Only use the LG02/LG04 charger and in dry, enclosed and well-
ventilated rooms.
Disconnect the LG02/LG04 charger from the power supply if is
not to be used for a longer period of time.
Disposing of the AP03/AP04 battery: remove the AP03/AP04
battery from the vacuum cleaner. Insulate the metal contacts with
adhesive tape to prevent short circuits. Dispose of the AP03/AP04
battery in a municipal recycling facility. Do not dispose of the AP03/
AP04 battery with your household waste.
10
Warnings and safety notes
Cleaning
The MultiFloorXXL Electrobrush, the ElectroCompact handheld
brush, the AquaTwister mop attachment (depending on the model),
the PowerUnit, the suction tube and the Comfort handle contain
electrical wires. The plug contacts must not come into contact with
water.
The AquaTwister mop attachment (depending on the model) is not
dishwasher-safe.
Clean the vacuum cleaner and accessories only with a dry or
slightly damp cloth when disconnected from the power supply.
Exception:
- Dust container: empty the dust container and remove the pre-fil-
ter. Clean the dust container using water and mild washing-up li-
quid. Then dry the dust container carefully. Replace the pre-filter in
the dust container.
- AquaTwister mop attachment (depending on the model): always
empty the water container after floor cleaning. Clean the container
with water and mild washing-up liquid. Then dry it carefully.
- Cleaning cloths (depending on the model): clean the cleaning
cloths as specified on the care label.
Accessories and spare parts
Only use genuine accessories with the Miele logo on the pack-
aging. The manufacturer cannot otherwise guarantee the safety of
the product.
Miele can only guarantee the safety of the appliance when genuine
Miele replacement parts are used. Faulty components must only be
replaced with genuine Miele replacement parts.
Miele will guarantee to supply functional spare parts for a min-
imum of 10years and up to 15years following the discontinuation of
your vacuum cleaner.
Transport
The packaging material protects the vacuum cleaner from trans-
port damage. We recommend you keep the packaging for transport
purposes.
11
Sustainability and environmental protection
Disposing of the packaging ma-
terial
The packaging material is used for hand-
ling and protects the appliance from
transport damage. The packaging ma-
terial used is selected from materials
which are environmentally friendly for
disposal and can generally be recycled.
Recycling the packaging material re-
duces the use of raw materials. Use ma-
terial-specific collection points for valu-
able materials and take advantage of re-
turn options.
Disposing of your old appliance
Before disposing of your old appliance,
remove the fine dust filter and dispose
of it with your household waste.
Electrical and electronic appliances con-
tain many valuable materials. They also
contain certain materials, compounds
and components which were essential
for their correct functioning and safety.
These could be hazardous to human
health and to the environment if dis-
posed of with household waste or if
handled incorrectly. Please do not,
therefore, dispose of your old appliance
with household waste.
Instead, please make use of officially
designated collection and disposal
points to dispose of and recycle elec-
trical and electronic appliances in your
local community, with your dealer or
with Miele, free of charge. By law, you
are solely responsible for deleting any
personal data from the old appliance
prior to disposal. You are legally obliged
to remove any old batteries which are
not securely enclosed by the appliance
and to remove any lamps without des-
troying them, where this is possible.
These must be taken to a suitable col-
lection point where they can be handed
in free of charge. Please ensure that
your old appliance poses no risk to chil-
dren while being stored for disposal.
Disposing of old batteries
In many cases, electrical and electronic
appliances contain batteries which must
not be disposed of with household
waste after use. You are legally obliged
to remove any old batteries which are
not securely enclosed by the appliance
and take them to a suitable collection
point (e.g. retailer) where they can be
handed in free of charge. Insulate the
metal contacts with adhesive tape to
prevent short circuits. Batteries may
contain substances which can be haz-
ardous to human health and the envir-
onment.
The labelling on the battery will provide
further information. For example, batter-
ies containing lithium are marked “Li-
ion”. The bin symbol with a cross
through it means that the batteries
must not be disposed of in household
waste. We are also required to inform
you that a bin with a cross through it
which also has one or more chemical
symbols on it indicates that the battery
contains lead (Pb), cadmium (Cd) and/
or mercury (Hg).
3E&G+J
Old batteries contain valuable raw ma-
terials which can be recycled. Disposing
of batteries separately makes them
easier to handle and recycle.
12
Familiarisation
Guide to the appliance
15
23
22
24
1
2
15
Min
%
3
5
4
6
7
8
9
10
11
12
13
14
15
16
15
16
18
17
19
20
21
13
Familiarisation
a
Handle
b
Display
c
On/Off switch
d
Boost mode button
e
Button for setting the power and wetting level (depending on the model)
f
Display (battery charge status, power level, time left, fault messages)
g
HX-FSF-2fine dust filter
h
Pre-filter
i
Dust container with MAX mark
j
Dust container flap
k
PowerUnit with a connection at the bottom for the electrobrush, AquaTwister
mop attachment (depending on the model) and suction tube, and a connection
at the top for the suction tube and the handle
l
Release buttons for battery (on both sides of the battery)
m
AP03/AP04lithium-ion battery (HX-LA 10)
n
Charging socket (at the bottom of the battery)
o
Release buttons (on the handle at the back)
p
Connector
q
HX-AT10 AquaTwister mop attachment, without suction function (depending
on the model)
r
Release catch for removing the water container (depending on the model)
s
HX-APU AquaPads Universal cleaning cloths (depending on the model)
t
MultiFloorXXL electrobrush (with BrilliantLight lighting depending on the
model)
u
Removable roller brush
v
Electrobrush cover
w
Release catch for opening the electrobrush
x
Suction tube
14
Familiarisation
3 vacuum cleaner configuration
options
Advantages of placing the PowerUnit at
the bottom, see “Appliance descrip-
tion”:
- Ergonomic (reduced strain on the
wrist)
- Secure self-standing function possible
- Convenient for cleaning large areas
Advantages of placing the PowerUnit at
the top, see “Appliance description”:
- Convenient for cleaning underneath
low furniture
- Fast removal of the PowerUnit pos-
sible
Advantages of the PowerUnit solo:
- Fast and targeted vacuuming of
crumbs or fluff
- Convenient use of the three-piece ac-
cessory set
Function of the indicators in the
display
Min
%
Min
%
During the charging process, the battery
symbol flashes and the battery charge
status is displayed as a percentage for
10seconds.
If you then want to display the battery
charge status again for 10seconds,
press the On/Off switch on the
handle.
When the battery is fully charged, the
battery symbol lights up for approx.
10minutes. The display then switches
off to save energy.
When the vacuum cleaner is in use, the
selected power level LO, EC or HI is dis-
played for 5seconds. After a short inter-
ruption, the time left at the selected
power level is displayed in minutes.
When a time left of 2minutes is
reached, the battery symbol also
flashes.
If the battery has not been used for a
long time and has run down, it will
switch to safe mode. When charging
the battery in the PowerUnit, the indic-
ator in the display only responds after
approx. 30–60minutes.
15
Familiarisation
Accessories included
XL upholstery nozzle
Accessory for cleaning upholstery,
mattresses and cushions.
Crevice nozzle
Accessory for cleaning in folds,
crevices or corners.
Dusting brush
Accessory for vacuuming skirting
boards, carved furniture or orna-
ments.
The head can be swivelled to ad-
just the angle.
Accessory holder for fitting to wall
bracket
For storing the three-piece ac-
cessory set.
You can fit the accessories holder
to the wall bracket (see “Commis-
sioning” – “Connecting the ac-
cessories holder”).
Accessories holder for the suc-
tion tube
This accessories holder allows you to
carry around 2accessories while you
vacuum.
MultiFloorXXLelectrobrush
(see “Appliance description”)
Damage caused by trapped ma-
terial.
Risk of the flooring getting scratched.
Make sure that there is no coarse dirt
or debris trapped in the bottom of
the electrobrush, e.g. shards or
stones.
In conjunction with the electrobrush,
the vacuum cleaner can be used for
daily cleaning of carpets, rugs and hard
flooring which is not susceptible to
scratching.
16
Familiarisation
HX-HC 10 Hardfloor Care Tool
(depending on the model)
When fitted with the Hardfloor Care soft
roller, the electrobrush can be used to
clean delicate hard floors.
When you use the Hardfloor Care soft
roller, the Electrobrush power rating is
automatically set to the optimum level
– this can lead to a change in the oper-
ating noise.
HX-AT10 AquaTwister mop at-
tachment (depending on the
model)
(see “Appliance description”)
The AquaTwister mop attachment is
purely a mopping tool.
The AquaTwister mop attachment is not
suitable for picking up coarse dirt.
In conjunction with the AquaTwister
mop attachment, the vacuum cleaner
can be used for daily wet mopping of
hard floors.
It is supplied with 2 HX-APU AquaPads
Universal cleaning cloths, a bottle of
FloorClean floor cleaner and a drip tray
for storing the mop attachment.
HX-EC10 ElectroCompact
handheld brush (depending on
the model)
Damage caused by trapped ma-
terial.
Risk of the flooring getting scratched.
Make sure that there is no coarse dirt
or debris trapped in the bottom of
the handheld brush, e.g. shards or
stones.
In conjunction with the handheld brush,
the vacuum cleaner is particularly suit-
able for intensive cleaning of car seats
and carpeted stairs.
For optimum cleaning results on up-
holstery, use the upholstery nozzle XL.
Additional HX-LA 10 battery
(depending on the model)
Before charging the battery for the first
time, you must read the information in
“Commissioning” – “General battery in-
formation”.
17
Familiarisation
3D4U
With 3D4U, Miele offers free accessor-
ies to download for your 3D printer
(www.miele.com, Service, 3D4U).
Optional accessories
We recommend using only accessor-
ies bearing the Miele logo on the pack-
aging. Only these will guarantee the
optimum suction power of your va-
cuum cleaner and the best possible
cleaning results.
Please note that faults and damage
caused by use of accessories which do
not bear the Miele logo on the pack-
aging are not covered by the vacuum
cleaner warranty.
These and many other products can be
ordered from the Miele online shop, the
Miele Customer Service Department or
your Miele dealer.
Certain models are supplied with one or
more of the following accessories as
standard.
FloorClean floor cleaner
Floor cleaner for use in the AquaTwister
mop attachment.
Universal brush (HX-UB)
For gentle vacuuming of books, shelves
or similar.
Crevice nozzle, 21cm (HX-CN)
Extra long crevice nozzle for cleaning in
folds, crevices, and corners.
Extendable flexible XL crevice
nozzle (HX-CNXL)
The flexible crevice nozzle can reach
60cm for cleaning hard-to-reach areas.
Hose extension (HX-FSH10)
For increasing the vacuuming radius by
maximum 120cm.
18
Commissioning
Assembling the vacuum cleaner
Take care to assemble the vacuum
cleaner exactly as specified in the ap-
pliance description until it clearly clicks
into place (see “Familiarisation” – “Ap-
pliance description”).
If you position the handle or the suc-
tion tube on top of the PowerUnit,
make sure to fit these parts along the
guide onto the PowerUnit connector.
Separating components
If you want to separate components
from each other, press the corres-
ponding release button (see “Famili-
arisation” – “Appliance description”).
General battery information
The rechargeable battery is supplied not
fully charged.
Charge the battery completely before
using it for the first time. Allow approx-
imately 4hours for this.
The maximum charging capacity is only
achieved once the battery has been
charged and run down five times.
You can use the vacuum cleaner for up
to 15minutes if you are using it in its
fully assembled state at the maximum
power level.
If, however, you are using the PowerUnit
solo on its own and select the lowest
power level, you can vacuum for up to
70minutes.
To benefit from the battery’s full capa-
city, we recommend running it down
completely before recharging.
Only carry out the charging process in
enclosed, dry and well-ventilated
spaces. The battery and charger must
not come into contact with liquids or
soiling.
Inserting the battery
Push the battery along the guide lines
until it audibly clicks into place in the
PowerUnit.
Initial activation of the battery in the
PowerUnit is a mandatory requirement
before using the vacuum cleaner for
the first time.
19
Commissioning
Storing and charging the battery
upright
Before charging the battery for the first
time, you must read the information in
“General battery information”.
Select the PowerUnit at the bottom
configuration option.
To secure the vacuum cleaner in the
upright position, swing it forwards un-
til the electrobrush connector audibly
clicks into place.
Plug the charging plug of the supplied
charging cable into the charging
socket on the bottom of the battery.
Plug the charger into a power socket.
Charging starts and the battery symbol
flashes.
Storing and charging the battery
in the wall bracket
Before charging the battery for the first
time, you must read the information in
“General battery information”.
Selecting a location
You will need a suitable location near a
free power socket for mounting the ap-
pliance on the wall.
Depending on how you decide to con-
figure your vacuum cleaner, select a dis-
tance of 45cm or 98cm between the
bottom edge of the mounting plate and
the floor.
20
Commissioning
45 cm
18 in
98 cm
38 in
Be careful not to damage any cables
laid in the wall.
Wall mounting
The wall bracket included has a mount-
ing plate with a bag of screws attached
to the back.
Remove the bag of screws.
Press the release button at the bot-
tom of the wall bracket.
Remove the mounting plate by sliding
it downwards.
Attaching the mounting plate to the
wall
2 plugs and 2 T20TORX screws are
supplied in the screw bag.
You will also need a battery-operated
screwdriver or a drill (with a drilling dia-
meter of 6mm).
Attach the mounting plate to the wall.
21
Commissioning
Connecting the accessories holder (if
required)
Push the accessories holder onto the
wall bracket as far as it will go.
Connecting the wall bracket
Slide the wall bracket down into the
mounting plate from above until it
audibly clicks into place.
Insert the fully assembled vacuum
cleaner, with the battery inserted,
down into the wall bracket from
above.
Plug the charging plug of the supplied
charging cable into the charging
socket on the bottom of the battery.
Plug the charger into the power
socket.
Charging starts and the battery symbol
flashes.
Attaching cleaning cloths to the
AquaTwister mop attachment
(depending on the model)
22
Commissioning
Press the included cleaning cloths
firmly and carefully onto the under-
side of the AquaTwister mop attach-
ment.
Fill the water container of the
AquaTwister mop attachment
(depending on the model)
Press the release button on the inside
of the AquaTwister mop attachment
and remove the water container.
Place the water container upside
down on a level, clean surface.
Open the rubber stopper and fill the
water container with 20ml of floor
cleaner first, followed by a maximum
of 260ml of water.
Tip: There is a dispensing aid for 20ml
quantities in the cap of the FloorClean
floor cleaner.
Close the water container and press
the rubber stopper firmly into place all
the way round.
1
1
2
Position the hinges of the water con-
tainer at an angle on the AquaTwister
mop attachment and press down until
the water container clicks into place.
23
Operation
Starting vacuuming
Pull the charging plug out of the char-
ging socket on the bottom of the bat-
tery.
If you have been keeping the battery
in the wall bracket, take the vacuum
cleaner out of the wall bracket.
Tip: For the best possible cleaning res-
ults, always run the ComfortClean self-
cleaning function before switching on
the vacuum cleaner (see “Cleaning and
care” – “Using the ComfortClean self-
cleaning function”).
Min
%
Min
%
Press the On/Off switch on the
handle.
If the battery is charged, the vacuum
cleaner will switch on at the medium
power level (EC in the display).
Select a different power level if re-
quired.
LO Low-Mode – lowest power level
for light soiling
EC Eco-Mode – medium power
level for normal soiling
HI High-Mode – highest power
level for heavy soiling
You can select the Boost mode func-
tion for 10seconds to increase the
suction power briefly. After cooling
down for 5seconds, power boost can
be selected again.
Reducing the suction power reduces
the amount of effort required to man-
oeuvre the electrobrush.
The flooring detection is activated at
every power level.
The electrobrush power rating is auto-
matically set to the optimum level
based on the type of flooring and roller
used – this can lead to a change in the
operating noise.
Good to know
Cleaning tips
Tip: The suction tube is not a conveni-
ent option for cleaning car seats or
stairs.
Tip: Do not use the electrobrush when
vacuuming ceilings.
Tip: If you ever need to vacuum up sub-
stantial amounts of coarse dirt or
debris, use the PowerUnit solo configur-
ation concept (see “Familiarisation” –
“Vacuum cleaner configuration op-
tions”).
Self-standing function for short
pauses in vacuuming
Risk of injury caused by vacuum
cleaner falling over.
Only use the self-standing function
when the PowerUnit is fitted at the
bottom of the vacuum cleaner.
Do not use the self-standing function
if the vacuum cleaner is on a sloping
surface, e.g. a ramp.
24
Operation
Swing the vacuum cleaner forwards
until the electrobrush connector aud-
ibly clicks into place.
The vacuum cleaner stays securely up-
right, the electrobrush switches itself off
and the battery is conserved.
If you then unlock the connector on the
electrobrush, the electrobrush will
switch on again.
25
Operation
Starting the mopping process with
the AquaTwister mop attachment
(depending on the model)
Remove coarse dirt from the floor be-
fore mopping.
With the vacuum cleaner switched off,
connect the filled AquaTwister mop at-
tachment with cleaning cloths attached.
Press the On/Off switch on the
handle.
The AquaTwister mop attachment is de-
tected and the two cleaning cloths start
to rotate. The display shows 1, and the
floor is wetted slightly.
Select a wetting level.
For tough levels of dirt, select level 2.
Level0 No wetting
Level1 Light wetting
Level2 Heavy wetting
For intense wetting for a duration of
30seconds, select the Boost mode
function.
Progress is tracked in the display.
You can stop wetting manually at any
time by pressing the switch again.
26
Cleaning and care
Caring for the vacuum cleaner
and accessories
Risk of injury caused by rotating
roller brush.
You can injure yourself on the rotating
roller brush.
Always switch the vacuum cleaner
off before caring for it. To do this,
press the On/Off switch on the
handle.
Risk of electric shock from mains
voltage.
If moisture gets into the charger,
there is a risk of electric shock.
Do not let the charger get wet.
- The vacuum cleaner and all plastic ac-
cessories should be cleaned with a
commercially available cleaner suit-
able for plastic.
Damage due to unsuitable clean-
ing agents.
All surfaces are susceptible to
scratching. Contact with unsuitable
cleaning agents can alter or discolour
all surfaces.
Do not use abrasive cleaning agents,
glass cleaning agents, all-purpose
cleaners or oil-based care products.
Filter system
Fine dust filter (HX-FSF-2)
Pre-filter
Dust container
d Dust container flap
Using the ComfortClean self-
cleaning function
Always run the interim cleaning function
for the fine dust filter before emptying
the dust container. You should also run
it whenever the suction power begins to
drop.
27
Cleaning and care
This enables the vacuum cleaner to
achieve the very best cleaning results
again straight away.
The fine dust filter is located in the lid
of the dust container. Twist it anti-
clockwise by 3 180°turns. Use the
recesses to help you.
When turning the cap, you will hear a
noise, which is a normal part of how the
ComfortClean self-cleaning function
works.
Emptying the dust container
Always empty the dust container before
the dust reaches the MAX mark.
Turn the pre-filter in the direction of
the arrow to the first stop. Use the
grey gripping surfaces to help you do
this.
Lift the dust container up and off the
PowerUnit.
Provided that no prohibited sub-
stances are present, the contents of
the dust container can be disposed of
with normal household waste.
Hold the dust container close to the
bin to prevent dust from billowing out.
28
Cleaning and care
Turn the pre-filter in the direction of
the arrow to the next stop. Use the
grey gripping surfaces to help you do
this.
The dust container flap will open and
the dust will fall out.
If dust balls, hair or coarse debris do
not fall out, remove the pre-filter by
pulling it up and out (see “Cleaning the
fine dust filter and pre-filter” below).
Turn the pre-filter back to its original
position.
Close the dust container flap, making
sure it clicks into place.
Slide the dust container carefully
along the guide and down onto the
PowerUnit connector from above until
it audibly clicks into place.
Cleaning the dust container
(when required)
Clean the dust container using water
and mild washing-up liquid.
Dry the dust container thoroughly.
29
Cleaning and care
Cleaning the fine dust filter and
pre-filter
Clean both filters thoroughly at least
once every 3months.
When cleaning them, it is essential to
follow the steps in the order described.
Remove and empty the dust con-
tainer.
Turn the pre-filter beyond the stop un-
til the arrow tips are aligned at the
topa.
Lift the pre-filter up and out of the
dust containerb.
Twist the fine dust filter anti-clock-
wise by 10 180°turns. Use the re-
cesses to help you.
You will hear an operating noise, which
is a normal part of how the Comfort-
Clean function works.
Twist the fine dust filter clockwise.
Use the recesses to help you.
Remove the fine dust filter.
Risk of damage caused by incor-
rect cleaning.
The fine dust filter can become dam-
aged and be less effective as a result.
Do not clean the fine dust filter with
water and avoid cleaning the inside.
Do not use pointed or sharp-edged
objects for cleaning. Do not brush the
fine dust filter.
Hold the fine dust filter over a bin.
Empty the fine dust filter by carefully
tapping the rubberised lower edge.
Turn the fine dust filter slightly while
you do this to free the dirt from all of
the crevices.
30
Cleaning and care
Risk of damage caused by incor-
rect cleaning.
The pre-filter can become damaged
and be less effective as a result.
Do not clean the pre-filter with water.
Do not use pointed or sharp-edged
objects to clean the filter.
Clean the pre-filter with the dusting
brush supplied or with a dry cloth.
Insert the fine dust filter into the pre-
filter and press the round cap on the
fine dust filter down as far as it will
go.
To continue achieving the best pos-
sible cleaning results, replace the fine
dust filter (HX-FSF-2) with a new one
after approx. 3years.
Reinsert the pre-filter into the dust
container.
Line up the two arrows and lock the
pre-filter in its original position.
Close the flap and reattach the dust
container to the PowerUnit con-
nector.
31
Cleaning and care
Cleaning the electrobrush/
handheld brush (depending on
the model)
Disconnect the electrobrush/hand-
held brush from the vacuum cleaner.
Place the electrobrush/handheld
brush upside down on a level, clean
surface.
Cut any threads or hairs with a pair of
scissors. To guide the scissors, move
along the guide track on the roller
brush.
The cut threads and hair will be vacu-
umed up the next time the vacuum
cleaner is used.
If the small running wheels of the elec-
trobrush are very heavily soiled or
blocked, you can remove them for
cleaning. To remove them, use a flat-
head screwdriver.
32
Cleaning and care
Removing the roller brush from the
electrobrush / Inserting the Hardfloor
Care Tool (depending on the model)
You can take the roller brush out of the
electrobrush in order to remove stub-
born soiling and clean the inside of the
electrobrush or Hardfloor Care Tool.
Unlock the flap so that the symbol
becomes visiblea.
Swivel the flap upwards as far as it
will gob.
Remove the roller brushc.
Remove the roller brush handle if you
identify heavy soiling thered.
Clean the roller brush and the roller
brush handle, and remove any stub-
born soiling inside the Electrobrush.
Reassemble the electrobrush in re-
verse order.
Removing the roller brush from the
handheld brush (depending on the
model)
You can take the roller brush out of the
handheld brush in order to remove stub-
born soiling and clean the inside of the
handheld brush.
Unlock the roller brush underneath
with a coin and swivel the side flap
forwards.
Remove the flap with the roller brush.
Clean the roller brush and remove any
stubborn dirt inside the handheld
brush.
Reassemble the handheld brush in re-
verse order.
Replacing the rechargeable bat-
tery
An original MieleAP03/AP04lithium-
ionbattery (HX-LA 10) is required.
Follow the instructions regarding the
handling and disposal of rechargeable
batteries found in the following sec-
tions: “Warning and safety notes”,
“Sustainability and environmental pro-
tection” and “Commissioning” (“Gen-
eral battery information”).
33
Cleaning and care
Cleaning the water container of
the AquaTwister mop attach-
ment (depending on the model)
Always empty the water container after
floor cleaning. Clean the container
whenever necessary.
Clean the container with water and
mild washing-up liquid.
Dry it carefully.
Cleaning the cleaning cloths for
the AquaTwister mop attach-
ment (depending on the model)
Clean the cleaning cloths as specified
on the care label.
34
Troubleshooting
Many malfunctions and faults can be easily remedied. You can save time and
money in many cases, as you do not need to contact the Miele Customer Service
Department.
You have 2 options for finding information about troubleshooting:
1. Scan the QR code on the front page for information about how to remedy
faults affecting your cordless vacuum cleaner.
2. More information to help you remedy faults yourself can be found
at www.miele.co.uk/support/customer-assistance. Alternatively,
scan the QR code.
Risk of injury caused by rotating roller brush.
You can injure yourself on the rotating roller brush.
Switch the vacuum cleaner off before dealing with any problems. To do this,
press the On/Off switch on the handle.
Problem Cause and remedy
Rapid flashing of the
battery symbol
The rechargeable battery is not sufficiently charged.
Charge the battery exactly as described in these op-
erating instructions.
Two symbols appearing
alternately in the display
“Suction duct blocked” fault
Select a lower power level.
Check and clean all airways.
F1 “Handle not recognised” fault
Remove the handle and refit it until it clicks into
place.
Remove the battery, wait for 10seconds and rein-
sert it.
F2 “Motor overheating” fault
Empty and clean the dust container, pre-filter and
fine dust filter.
Remove the battery, wait for 10seconds and rein-
sert it.
Wait for approximately 30minutes before switching
the vacuum cleaner back on again.
35
Troubleshooting
Problem Cause and remedy
F4 “Battery overheating” or “Battery not recognised”
fault
Wait for approximately 30minutes before switching
the vacuum cleaner back on again.
Insert an original Miele AP03/AP04lithium-ion re-
chargeable battery (HX-LA 10).
F 5 Internal system error
Remove the battery, wait for 10seconds, reinsert it
and charge it.
“Electrobrush blocked” fault
Select a lower power level.
Clean the electrobrush.
For stubborn soiling, remove the roller brush from
the electrobrush. Clean the roller brush and the in-
side of the electrobrush.
“AquaTwister mop attachment blocked” fault (de-
pending on the model)
Apply less pressure when mopping.
Clean the cleaning cloths.
Problem Cause and remedy
The vacuum cleaner
does not start when it is
switched on.
There is no battery inserted or the battery has been in-
serted incorrectly.
Insert the battery or check that the battery is seated
correctly.
The battery is in safety mode.
Start a charging process.
The rechargeable battery is not sufficiently charged.
Charge the battery exactly as described in these op-
erating instructions.
An original Miele battery has not been inserted.
Insert an original Miele AP03/AP04lithium-ion re-
chargeable battery (HX-LA 10).
The battery was not placed in the PowerUnit when
charging it for the first time.
36
Troubleshooting
Problem Cause and remedy
To activate the battery, it is essential to place it in
the PowerUnit when charging it for the first time.
The charging plug is still plugged in.
Pull the charging plug out of the charging socket on
the bottom of the battery.
The roller brush is not
rotating.
The electrobrush/roller brush is dirty.
Remove threads and hair with scissors and remove
the roller brush to remove stubborn soiling.
Cleaning performance is
reduced.
The fine dust filter/pre-filter is soiled.
Use the ComfortClean self-cleaning function.
Clean both filters thoroughly.
The fine dust filter is worn.
Insert a new HXFSF-2 fine dust filter.
The electrobrush
switches itself off.
The electrobrush is overloaded – this can happen on
surfaces like deep-pile carpet.
Switch the vacuum cleaner off and switch it on again
at a reduced suction power level.
The self-standing function has been selected with the
PowerUnit at the bottom configuration.
Unlock the electrobrush connector.
The vacuum cleaner
switches off automatic-
ally.
The vacuum cleaner is overloaded.
Switch the vacuum cleaner back on.
The operating noise is
changing during vacu-
uming.
The Electrobrush power rating is automatically set to
the optimum level based on the type of flooring and
roller brush used.
The noise is not unusual – the vacuum cleaner is
functioning normally.
The Boost mode function has been selected.
The noise is part of the normal functioning of Boost
mode.
The vacuum cleaner
keeps falling over.
PowerUnit at the top has been selected.
Select PowerUnit at the bottom.
The AquaTwister mop
attachment (depending
on the model) is rotating
unevenly.
The cleaning cloths have not been attached evenly.
Press on the cleaning cloths firmly and carefully.
37
Troubleshooting
Customer Service Department
Contact in case of malfunction
In the event of any faults which you cannot remedy yourself, please contact your
Miele Dealer or Miele Service.
Contact information for Miele Service can be found at the end of this document.
Please note that telephone calls may be monitored and recorded for training pur-
poses and that a call-out charge will be applied to service visits where the problem
could have been resolved as described in this booklet.
Warranty
For information on the appliance warranty specific to your country please contact
Miele. See back cover for address.
In the UK, your appliance warranty is valid for 2 years from the date of purchase.
However, you must activate your cover by calling 0330 160 6640 or registering on-
line at www.miele.co.uk.
38
United Kingdom
Miele Co. Ltd., Fairacres, Marcham Road, Abingdon, Oxon, OX14 1TW
Tel: 0330 160 6600, Internet: www.miele.co.uk, E-mail: [email protected]
Australia
Miele Australia Pty. Ltd.
ACN 005 635 398
ABN 96 005 635 398
Level 4, 141 Camberwell Road
Hawthorn East, VIC 3123
Tel: 1300 464 353
E-mail: [email protected]
Internet: www.miele.com.au
Miele Electrical Appliances Co. Ltd.
No. 82, Shimenyi Road, JingAn District
Shanghai, China, P.R.C
Post Code: 200040
Phone: +86 21 6157 3500
Fax: +86 21 6157 3511
E-mail: info@miele.cn
Internet: www.miele.cn
China Mainland
Miele (Hong Kong) Ltd.
41/F - 4101, Manhattan Place
23 Wang Tai Road
Kowloon Bay, Hong Kong
Tel: (852) 2610 1025
Fax: (852) 3579 1404
E-mail:
Website: www.miele.hk
Hong Kong, China
Miele India Pvt. Ltd.
1st Floor, Copia Corporate Suites,
Commercial Plot 9, Mathura Road,
Jasola, New Delhi - 110025
E-mail: customercare@miele.in
Website: www.miele.in
India
Miele Ireland Ltd.
2024 Bianconi Avenue
Citywest Business Campus
Dublin 24
Tel: (01) 461 07 10
Fax: (01) 461 07 97
E-mail: [email protected]
Internet: www.miele.ie
Ireland
Malaysia
Miele Sdn Bhd
Suite 12-2, Level 12
Menara Sapura Kencana
Petroleum
Solaris Dutamas No. 1
Jalan Dutamas 1
50480 Kuala Lumpur, Malaysia
Phone: +603-6209-0288
Fax: +603-6205-3768
Miele New Zealand Limited
IRD 98 463 631
8 College Hill
Freemans Bay, Auckland 1011
Tel: 0800 464 353
Internet: www.miele.co.nz
New Zealand
Miele Pte. Ltd.
29 Media Circle
#11-04 ALICE@Mediapolis
Singapore 138565
Tel: +65 6735 1191
Fax: +65 6735 1161
E-mail: [email protected]
Internet: www.miele.sg
Singapore
Miele (Pty) Ltd.
63 Peter Place, Bryanston 2194
Tel: (011) 875 9000
Fax: (011) 875 9035
E-mail: [email protected]
Internet: www.miele.co.za
South Africa
Miele Appliances Ltd.
Showroom 1, Eiffel 1 Building
P.O. Box 114782 - Dubai
Tel. +971 4 3044 999
Fax. +971 4 3418 852
800-MIELE (64353)
E-mail: [email protected]
Website: www.miele.ae
United Arab Emirates
Manufacturer: Miele & Cie. KG, Carl-Miele-Straße 29, 33332 Gütersloh, Germany
Thailand
Miele Appliances Ltd.
BHIRAJ TOWER at EmQuartier
43rd Floor Unit 4301-4303
689 Sukhumvit Road
North Klongton Sub-District
Vadhana District
Bangkok 10110, Thailand
Sheikh Zayed Road, Umm Al Sheif
E-mail: customercare@miele.co.nz
P.O. Box 69434, Bryanston 2021
SWxxx - 0826 M.-Nr. 12 958 300 / 01 / 002
