AO Smith HOMESHIELD ™ Whole House Water Filter User Manual

HomeShield™ Whole House Water Filter

With PFAS

Reduction

Installation Instructions & Owner's Manual

PFAS substances include: PFNA, PFOA, PFOS, PFHpA, PFHxS.

Model AOS-HS-1200

Table of Contents

Installation .........................................................3

Start-up Instructions ................................................5

Performance Data Sheet ............................................7

Troubleshooting Guide ..............................................8

Replacement Parts ................................................12

Installation Fiing Assemblies ......................................13

Warranty ..........................................................14

Quick Reference Guide. ............................................15

Your A. O. Smith water filter is a precision built, high-quality product. These units will deliver filtered

water for many years to come when installed and operated properly. Please study this manual

carefully and understand the cautions and notes before installing. This manual should be kept for

future reference. If you have any questions regarding your water filter, contact your local dealer.

GENERAL INSTALLATION & SERVICE WARNINGS

The In/Out Head, fittings and bypass are designed to accommodate minor plumbing misalignments. There is a small amount of “give” to properly

connect the piping, but the water treatment unit is not designed to support the weight of the plumbing.

Do not use Vaseline, oils, other hydrocarbon lubricants, or spray silicone anywhere. A silicone lubricant may be used on black O-Rings, but is not

necessary. Avoid any type of lubricants, including silicone, on red or clear lip seals.

Do not use pipe dope or other sealants on threads. Plumber’s tape free of PFOA, PFOS, PFHpA, PFHxS, and PFNA must be used on the threads of the

1” NPT inlet and outlet connections. Plumber’s tape is not used on the nut connections or caps because “O” Ring seals are used. The nuts and caps are

designed to be unscrewed or tightened by hand or with the special plastic Service Wrench, #100249864 (CV3193-02). If necessary, pliers can be used to

unscrew the nut or cap. Do not use a pipe wrench to tighten nuts or caps. Do not place screwdriver in slots on caps and/or tap with a hammer.

System Replacement Notice: During service of the system at the end of the rated capacity or any service requiring replacement of the

mineral tank, its internal content, reducer bushing, or In/Out Head, the entire water treatment device will be replaced.

SITE REQUIREMENTS

• 5 Micron Pre-Filter*

• 1” FNPT x 1” FNPT Coupling*

• Water Pressure: 25-100 psi

• Water Temperature: 40-100°F (0.5-38°C)

• Water quality conditions: Reference page 5*

• Total height of system 59.5”; Total width of system 15.5” (tank diameter 12”)

* Not tested by WQA or included in NSF/ANSI 53, CSA B483.1 certification.

1. The distance between the drain and the water filter should be as short as possible.

2. The media tank should be installed on a firm, level surface (above or below grade).

3. It is NOT recommended to install any water treatment unit with less than 10 feet of piping between its

outlet and the inlet of a water heater.

CAUTION: To protect the unit in the event of a hot water backup, the manufacturer recommends

the use of an expansion tank on the outlet side of the unit (see diagram).

4. Do not locate unit where it or its connections will ever be subjected to temperatures under 33°F.

5. Do not subject the tank to any vacuum as this may cause an “implosion” and could result in leaking. If there is a

possibility a vacuum could occur, please make provisions for a vacuum breaker in the installation.

6. If a flow restrictor is installed on the outlet side of the system, it should be installed on the outlet side

of the PID.

COLD

HOT

EXPANSION

TANK

SHUTOFF

VALVE

MAY NOT

BE REQUIRED

GROUND

STRAP

10 FEET

OUTSIDE TAP

WATER SUPPLY

WATER

HEATER

PRESSURE

TANK

BOILER

DRAINS

5 MICRON

PRE-FILTER

5 MICRON

POST-FILTER

(RECOMMENDED)

(REQUIRED)

(ON INLET AND

OUTLET SIDES)

COLD

HOT

EXPANSION

TANK

SHUTOFF

VA LV E

GROUND

STRAP

MAY NOT

BE REQUIRED

10 FEET

OUTSIDE TA P

WATER SUPPL

WATER

METER

WATER

HEATER

BOILER

DRAINS

5 MICRON

PRE-FILTER

5 MICRON

POST-FILTER

(RECOMMENDED)

(REQUIRED)

(ON INLET AND

OUTLET SIDES)

WELL WATER INSTALLATIONMUNICIPAL INSTALLATION

OUT IN

OVERHEAD VIEW OF BYPASS VALVE

UPFLOW

INLET

DOWNFLOW

INLET

Installation

INLET/OUTLET PLUMBING

Be sure to install a Bypass Valve onto the In/Out Head before beginning plumbing. If it is desired to bypass outside hydrants or other locations,

provisions should be made at this time. Install an inlet shutoff valve and plumb to the unit’s bypass valve inlet located at the right rear as the

threaded connections face away from you. There are a variety of installation fittings available. They are listed under the Installation Fitting

Assemblies section of the manual. When assembling the installation fitting package (inlet and outlet), connect the fitting to the plumbing system

first and then attach the nut, split ring, and O-Ring. Heat from soldering or solvent cements may damage the nut, split ring, or O-Ring. Solder

joints should be cool and solvent cements should be set before installing the nut, split ring, and O-Ring. Avoid getting solder flux, primer, and

solvent cement on any part of the O-Rings, split rings, bypass valve, or In/Out Head.

If the building’s electrical system is grounded to the plumbing, install a copper grounding strap from the inlet to the outlet pipe. Plumbing must

be done in accordance with all applicable local codes. Provisions should be made to bypass outside hydrants that are not to have filtered water.

It is also advisable to install hose bibs on the inlet and outlet of the filter for future testing and service of

the equipment. A pre-filter rated for 5 microns or lower needs to be installed immediately upstream of the

HomeShield unit. If desired, a cartridge filter may be used after the system as a polishing filter.

INSTALLING GROUND

To maintain an electrical ground in metal plumbing of a home’s cold water piping (such as a copper plumbing

system), install a ground clamp or jumper wiring.

NOTE: If replacing an existing unit, also replace the ground clamps/wire. If removing a unit, replace the piping

with the same type of piping as the original to assure plumbing integrity and grounding.

SAFEGUARDS

• Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.

• The system is to be supplied with COLD water only.

• The system and installation must comply with applicable state and local regulations.

• Manufacturer recommends annual testing of water quality. Please follow all sampling protocols specified by the testing laboratory.

• Do not bypass the system upon wetting the media until at least 24 hours have passed.

• The PID and power supply are water and dust resistant, but must be kept out of direct sunlight and water exposure.

NOTE: A dedicated environmental cover is not available for purchase from A. O. Smith.

• If the PID power supply is installed lower than the PID and is in an environment that might be exposed to

water, ensure there is an adequate drip loop in the USB cable immediately before the power supply.

• The allowable ambient temperature range of the PID is 40-140° Fahrenheit at 90% relative humidity.

SHUTOFF

VA LV E

GROUND

STRAP

GROUND STRAP

Installation

DRIP LOOP

4 5

OPERATION

HomeShield requires no backwashing and eliminates the need for a control valve and the extra water needed to regenerate. Please contact

A. O. Smith with any ques ons pertaining to the HomeShield Filter installa on.

OPERATING LIMITS

The unit is designed to func on with minimum water pressures of 25 psi, maximum water pressures of 100 psi, a minimum water temperature

of 40° F, and a maximum water temperature of 100° F.

WATER QUALITY CONDITIONS

For the HomeShield to operate eﬀ ec vely, incoming water must be clear, sediment free, and meet the below water quality condi ons:

Applica on condi ons will vary. Contact your regional sales manager or technical support for assistance with parameters outside those listed above.

IN/OUT HEAD

1. CAUTION: Ensure the In/Out Head is  ght on top of the tank. DO NOT over ghten.

2. Locate the bypass valve assembly that is packaged with the system. The bypass valve has two red handles that allow you to bypass

the unit, two threaded connec ons for the tail piece kit and two O-ring seal connec ons with nuts for the In/Out Head. Align the

insert connec on ends with O-rings and nuts to the inlet and outlet connec ons of the In/Out Head. Hand  ghten the nuts.

3. Locate and assemble the tail piece kit. Align tail piece assembly to the bypass valve threaded inlet and insert un l the nut can be

 ghtened. Hand  ghten the nuts.

SERVICE LINE PIPING

1. Keep unit far enough away from walls and other obstruc ons to allow for servicing the unit. Pipe unit into the service lines. Plumb the

inlet plumbing into the DOWNFLOW INLET port of the In/Out Head. Always follow local plumbing codes.

2. Install the Performance Indica on Device (PID) by following the instruc ons below.

3. If sweat ﬁ  ngs are used, be sure soldering is done in such a manner as not to allow heat to reach the In/Out Head or bypass valve. If

using copper pipe, make all sweat connec ons away from the tank, strainer, and head assemblies or the heat will damage them and void

warranty. Use unions on the inlet and outlet connec ons.

4. Pipe a boiler drain into the inlet and outlet piping as shown in the drawings on page 3.

FILLING FILTER WITH WATER

1. Direct water from the outlet boiler drain to a ﬂ oor drain. With the bypass closed, open the outlet boiler drain and run water through the

newly installed plumbing to drain.

2. Fully open the outlet bypass and SLIGHTLY crack open the inlet bypass. Once only water is running out the outlet boiler drain, fully open

the inlet bypass and con nue to ﬂ ush the unit for at least 15 minutes, un l it runs clear and free of air pockets.

3. Once the unit has been ﬂ ushed, a surge ﬂ ush is required to ensure the media is properly stra ﬁ ed. Open and shut the outlet boiler drain

in 5 seconds open, 5 seconds shut intervals 15  mes.

4. Make sure the inlet and outlet boiler drains are fully shut, and the bypass valves are fully open.

5. The unit is now in the service posi on.

PERFORMANCE INDICATION DEVICE (PID)

1. INSTALLATION — The PID is a cri cal component of the system that informs the user when the HomeShield mineral tank requires

replacement. If the PID is installed ver cally, the water must be ﬂ owing upward through the PID. To install the PID:

a. Remove the PID from its packaging.

b. Apply plumber’s tape (free of PFOA, PFOS, PFHpA, PFHxS, and PFNA) to the

outlet, 1” MNPT tail piece.

c. Install a 1” FNPT by 1” FNPT coupling (NOT INLCLUDED) onto the outlet

(UPFLOW INLET as marked on In/Out Head), 1” MNPT tail piece.

d. Apply plumber’s tape (free of PFOA, PFOS, PFHpA, PFHxS, and PFNA) to the inlet

side of the PID (the side with the power supply connec on – see ﬁ gure on right).

e. Thread the PID Inlet into the open end of the 1” FNPT by 1” FNPT coupling.

f. Apply plumber’s tape (free of PFOA, PFOS, PFHpA, PFHxS, and PFNA) to the PID Outlet.

g. Plumb the 1” MNPT PID Outlet to the outlet plumbing.

h. Remove the PID power supply from its packaging.

i. Connect the power adaptor to the connec on on the PID (see ﬁ gure on right).

• pH = 7-8

• Total Hardness < 10 gpg as CaCO3

• Iron < 0.3 ppm

• Manganese < 0.05 ppm

• Turbidity < 1 ntu

• Sulfate

≤ 200 ppm

• TOC

≤ 2 ppm

• Tannin < 0.1 ppm

• Hydrogen Sulﬁ de = None

• Aluminum = None

• PFOA

≤ 500 ppt

• PFOS

≤ 1,000 ppt

• PFHpA

≤ 40 ppt

• PFHxS

≤ 300 ppt

• PFNA

≤ 50 ppt

POWER ADAPTOR

CONNECTION

PID

INLET

PID

OUTLET

Start-Up Instructions

j. Connect the PID power transformer to a 115V/60Hz, properly grounded, dedicated

electrical outlet. Avoid using outlets that are switch controlled.

k. Make sure the electrical service provides power 24 hours per day. Installing a surge protector to protect the unit from power surges

(which are not covered by warranty) is recommended.

2. INDICATOR SCREEN — The HomeShield PID has three, color-coded display modes to easily iden fy replacement needs.

a. Green = 500,000-50,000 gallons remaining

i. Touch the screen to ac vate the display. Note: Display will

shut oﬀ a er 10 seconds of inac vity.

b. Yellow = 50,000-0 gallons remaining

i. Tank has 10% or less of its cer ﬁ ed capacity remaining and

should be replaced soon. Note: Display will always be on.

c. Red = 0 gallons remaining

i. Tank has reached its maximum, cer ﬁ ed capacity and

should be replaced. Note: Display will always be on.

3. HOW TO RESET — If the PID needs to be reset, follow these steps:

a. If necessary, press the display to ac vate it.

b. Press and hold the PID display for 10 seconds.

i. A er 5 seconds, a blue square will appear in the upper right-hand corner to indicate the reset process has been ini ated.

ii. Once the square turns red, release the display.

c. The display will change to read Reset System.

i. Select No to cancel the PID reset process and return to the main display.

ii. Select Yes to reset the device; the PID will count down for 5 seconds. The reset can be canceled if Cancel is selected

within the 5-second window.

d. A er selec ng Yes, the PID will reset the Total Volume indicator and return to the default display.

Start-Up Instructions

6 7

HomeShield Water Filter

Performance Data Sheet

Manufactured by A. O. Smith Water Treatment • 1900 Prospect Court • Appleton, WI, 54914 • 1-800-777-1426

AOS-HS-1200 SPEC - 100389079 - 2000843540 - Rev0825

Width

Height

This system conforms to NSF/ANSI 53 for the speciﬁ c performance claims as veriﬁ ed and substantiated by test

data. The system has been tested according to NSF/ANSI 53 for reduction of the substances listed below. The

concentration of the indicated substances in water entering the system was reduced to a concentration less

than or equal to the permissible limit for water leaving the system, as speciﬁ ed in NSF/ANSI 53.

*Claims are certiﬁ ed at 5.7 gpm. Claims are not performance tested by WQA. System is not validated for

contaminant reduction at this ﬂ ow rate. Frequent operation at this ﬂ ow rate may reduce overall capacity.

Model No: AOS-HS-1200

Replacement Model No: AOS-HS-1200-R

Media Required: 2.5 cu. ft. Patent-pending Media Blend

Operating Pressure Range: 25-100 psi (172-689 kPa)

Operating Temperature Range: 40-100° F (4-38° C)

Rated Service Flow: 5.7 gpm (21.6 lpm) @ 4.9 psid

Flow Rate: 11.2 gpm @ 15 psid*

Rated Capacity: 500,000 gallons (1,892 kl)

Electrical Requirements: 12 V

Total Dimensions: 15.5”W x 59.5”H (Mineral Tank 12” x 52”)

System Weight: 99 lbs

System tested and certiﬁ ed by WQA to

NSF/ANSI Standard 53 and CSA B483.1 for

the reduction of the claims speciﬁ ed on

the Performance Data Sheet and at WQA.

org. Not certiﬁ ed for Chlorine contaminant

reduction by WQA.

All contaminants reduced by this ﬁ lter are listed. Not all contaminants listed may be present in your water. Does not remove all contaminants that may be

present in tap water. Filter is only to be used with cold water. Testing was performed under standard laboratory conditions; actual performance may vary.

**Internally validated for Chlorine reduction. Not certiﬁ ed for Chlorine contaminant reduction by WQA.

Filter shown with PID installed.

FNPT coupling not included.

Application conditions will vary. Please contact your regional sales manager or technical support for

assistance with parameters outside those listed above.

In uent Water Quality Requirements

pH = 7-8 Tannin <0.1 ppm

Total Hardness <10 gpg as CaCO3 Hydrogen Sul de OR Aluminum = None

Iron <0.3 ppm PFOA ≤500 ppt

Manganese <0.05 ppm PFOS ≤1,000 ppt

Turbidity <1 ntu PFHpA ≤40 ppt

Sulfate ≤200 ppm PFHxS ≤300 ppt

TOC ≤2 ppm PFNA ≤50 ppt

NSF/ANSI 53

In uent Challenge

Concentration (mg/L)

Maximum Permissible Product

Water Concentration (mg/L)

Overall %

Reduction

PFOA/PFOS

0.0015 +/- 20% added as 1.0 µg/L

PFOS and 0.5µg/L PFOA

0.00002 >99.9%

PFHpA 0.00004 ± 20% 0.00002 >99.9%

PFHxS 0.0003 ± 20% 0.00002 >99.9%

PFNA 0.00005 ± 20% 0.000006 >99.9%

Aesthetic

Contaminants**

In uent Challenge

Concentration (mg/L)

Minimum Reduction

Requirement

Overall %

Reduction

Chlorine 2.0 mg/L± 10% ≥ 50% >97.4%

Performance Data

PROBLEM CAUSE CORRECTION

1. No flow or low flow

during start up.

A. Main water line is not fully open. A. Make sure main water line is turned on.

B. Improper flushing or no flushing performed.

B. Perform flushing and surge flushing procedures

(refer to start up instructions on page 5).

C. Fines caught in post filter.

C. Check post-filter for flow restriction. Replace post-

filter cartridge as necessary.

D. In/Out head plumbed in backwards causing

backflush.

D. Ensure In/Out head is plumbed in properly.

2. Excess fines running

through tank outlet

during start up.

A. Improper flushing or no flushing performed.

A. Perform flushing and surge flushing procedures

(refer to start up instructions on page 5).

3. Reducer bushing

leaking.

A. Reducer bushing not adequately tightened. A. Further hand-tighten the reducer bushing.

B. Reducer bushing is cross threaded. B. Unthread reducer bushing and ensure it is on evenly.

C. Missing, rolled or damaged O-ring.

C. Unthread reducer bushing and inspect O-ring.

Reposition or replace O-ring as necessary.

4. In/Out Head Leaking.

A. Valve not tight enough. A. Further hand-tighten In/Out head.

B. In/Out head is cross threaded. B. Unthread In/Out head and ensure it is on evenly.

C. Missing, rolled, or damaged O-ring.

C. Unthread In/Out head from the reducer bushing

and inspect O-ring.

5. Bypass Leaking.

A. Bypass threaded nuts not fully tightened.

A. Ensure threaded nuts on bypass valve are fully

tightened.

B. Threaded nuts are cross threaded.

B. Unthread threaded nuts on bypass and ensure they

are on evenly.

C. Missing, rolled, or damaged O-ring.

C. Detach bypass threaded nuts and inspect O-ring.

Install, reposition, or replace O-ring as necessary.

D. Missing or damaged snap ring.

D. Detach the bypass threaded nuts and inspect snap

ring. Install, reposition, or replace snap ring as

necessary.

6. Connection Ports

Leaking.

A. Tail piece threaded nuts not fully tightened.

A. Ensure threaded nuts on tail pieces are fully

tightened.

B. Threaded nuts are cross threaded.

B. Unthread threaded nuts on tail pieces and ensure

they are on evenly.

C. Missing, rolled, or damaged O-ring.

C. Detach tail piece threaded nuts and inspect

O-ring. Install, reposition, or replace O-ring as

necessary.

D. Missing or damaged snap ring.

D. Detach tail piece threaded nuts and inspect snap

ring. Install, reposition, or replace snap ring as

necessary.

Troubleshooting Guide

8 9

7. PID Leaking.

A. Female to female connection to PID is not

adequately tightened.

A. Ensure relevant connections between In/Out head,

PID, and female to female connection are fully

tightened.

B. Connections are cross threaded.

B. Unthread the leaking connections and ensure they

are on evenly.

C. No plumber’s tape free of PFOA, PFOS, PFHpA,

PFHxS, and PFNA on threaded connections.

C. Unthread relevant connections and use at least

two wraps to ensure proper sealing.

8. Low flow or high

pressure drop over

lifetime of tank.

A. Pre-filter is fouled. A. Inspect and replace pre-filter as needed.

B. Post-filter is fouled. B. Inspect and replace post-filter as needed.

C. Poor influent water quality causing fouling of media.

C. Refer to the Water Quality Conditions under

Startup Instructions on page 5.

9. Tank uneven or

lopsided when

standing up.

A. Tank base is misaligned.

A. Use level or visual means to adjust tank base to

ensure tank is leveled appropriately.

10. PID not turning on.

A. PID not plugged in.

A. Attach 4-pin power connecter to PID, insert USB to

power plug, insert power plug into outlet.

B. PID connection is not fully intact.

B. Ensure each element is attached properly with

tight fit.

11. PID not counting

flow accurately.

A. PID is installed backwards. A. Replumb the PID in proper orientation.

B. Potential leaks in PID connection. B. Refer to “PID leaking” section.

C. PID is installed on inlet of In/Out head. C. Install PID to outlet of In/Out head.

12. PID not showing

flow when there

is water flowing

through it.

A. PID is not plugged in or powered correctly. A. Refer to “PID not turning on” section above.

B. PID is installed backwards. B. Replumb PID in proper orientation.

13. PID not changing

colors when

specified gallons is

reached.

A. Color change may not happen right away when

gallons trigger is reached because there is +/- 5%

accuracy with PID.

A. Wait few more gallons to trigger color change.

14. Tank developing

condensation.

A. This is normal when influent water is <70 degrees

Fahrenheit because influent water is colder than

ambient temperature.

A. NA

15. Tank making

noises when water

is flowing.

A. Water can be heard flowing in tank. This is normal

and shows anti-channeling and flow distribution

technology is working.

A. NA

16. Milky outlet water.

A. If milkiness dissipates when water sits there could

be air in filter, air in plumbing system, or minor leak

in plumbing system or filter causing air draw.

A. Perform flushing and surge flushing procedures

(refer to Startup Instructions on page 5). If issue

persists, further flushing may be required. Check for

and resolve any leaks.

B. If milkiness does not dissipate when water sits,

water may contain elevated aluminum or zinc.

B. Test water for aluminum and zinc,

and install appropriate pre-treatment if necessary.

PROBLEM CAUSE CORRECTION

Troubleshooting Guide

17. Brown outlet water.

A. If color settles when water sits, there is elevated

iron/manganese concentrations in influent water or

silt/sediment intrusion.

A. Refer to Water Quality Conditions under Startup

Instructions on page 5. Evaluate existing or install

new pre-treatment.

B. If color does not settle when water sits, there is

fine silt, suspended solids, or sediment intrusion.

B. Contact local water treatment dealer for assistance

in identifying pre-treatment options.

18. Suspended solids

in outlet water.

A. If solids settle when water sits, there is silt or

sediment intrusion.

A. Evaluate existing or install new pre-treatment.

B. If solids do not settle when water sits, there is

fine silt, suspended solids, or sediment intrusion.

B. Contact local water treatment dealer for assistance

in identifying pre-treatment options.

19. Grey/black outlet

water.

A. Carbon fines in water because of improper flushing

or no flushing performed.

A. Perform flushing and surge flushing procedures (refer

to Startup Instructions on page 5). If issue persists,

further flushing may be required.

B. Compromised or damaged Vortech plate or distributer

tube.

B. Contact local water treatment dealer for assistance.

C. Elevated manganese concentrations in influent

water.

C. Refer to the Water Quality Conditions under Startup

Instructions on page 5. Evaluate existing or install

new pre-treatment.

20. Fishy odor from

effluent water.

A. Improper flushing or no flushing performed.

A. Perform flushing and surge flushing procedures (refer

to Startup Instructions on page 5).

B. pH levels are elevated in influent water.

B. Refer to the Water Quality Conditions under

Startup Instructions on page 5. Test influent water

to determine pH level. Evaluate existing or install new

pre-treatment.

21. Rotten egg odor

from effluent water.

A. Hydrogen Sulfide present in influent water.

A. Refer to the Water Quality Conditions under Startup

Instructions on page 5. Evaluate existing or install

new pre-treatment.

B. Microbial fouling in carbon bed.

B. Test influent water quality for sulfate reducing

bacteria. If found, contact local water treatment

dealer for disinfection options.

22. Musty odor from

effluent water.

A. Microbial contamination or pre-/post-filter fouling.

A. Inadequate disinfection of plumbing system after

installation. Contact dealer to disinfect plumbing.

Clean pre-filter housings and replace cartridges.

B. Elevated microbial activity in influent water.

B. Contact water treatment dealer for disinfection

options.

23. Chalky water taste.

A. Media fines in effluent water because of improper

flushing or no flushing performed.

A. Perform flushing and surge flushing procedures (refer

to Startup Instructions in product manual on page 5).

B. Media fines in effluent water because of

compromised or damaged Vortech plate or distributer

tube.

B. Contact local water treatment dealer for assistance.

PROBLEM CAUSE CORRECTION

Troubleshooting Guide

10 11

24. Bitter water taste.

A. Initial pH increase from media fines because of

improper flushing or no flushing performed.

A. Perform flushing and surge flushing procedures

(refer to Startup Instructions on page 5). If issue

persists, further flushing may be required.

25. Metallic water taste. A. Influent water pH is below minimum required level.

A. Refer to the Water Quality Conditions under Startup

Instructions on page 5. Evaluate existing or install

new pre-treatment.

26. Insufficient

contaminant

reduction.

A. Influent water conditions are not within system

specifications.

A. Refer to the Water Quality Conditions under Startup

Instructions on page 5. Evaluate existing or install

new pre-treatment.

B. Tank is visibly uneven. B. Adjust tank base so tank is visually vertical.

C. PID is not being used or operated properly, causing

delay in changing tank.

C. Refer to “PID not counting flow accurately” and

“PID not showing flow when there is water flowing

through it” sections on page 9.

D. Rated flow rate of 5.7 gpm is being exceeded.

D. Install an appropriately sized flow restrictor on

outlet of system. Contact local water treatment

dealer about installing additional water treatment

units.

E. Rated capacity of 500,000 gallons has been

exceeded.

E. Contact local water treatment dealer about

replacing tank assembly.

27. Air in line/choppy

water flow.

A. Improper flushing or no flushing performed.

A. Perform flushing and surge flushing procedures

(refer to Startup Instructions on page 5).

B. Air in pre- or post filters.

B. Use air valves on pre- and/or post-filters to extract

any air in them.

C. Air in plumbing system.

C. Leave high-flow faucet and/or appliances on until

air has been purged from tank or piping.

PROBLEM CAUSE CORRECTION

Troubleshooting Guide

BYPASS VALVE

Item #. Legacy Part # Current Part # Description Qty.

1 CV3006 100249845 Bypass assembly 1

2 CV3147 100246284 Bypass handles 2

IN/OUT HEAD

Item # Legacy Part # Current Part # Description Qty.

CD1400 100245769 1191 In/Out Head 1

Not

Shown

CV3180 100246307 Base O-Ring 1

CV3105 100246272 Distributor Pilot O-Ring 215 1

4.91

124.7

4.43

112.4

4.14

105

REDUCER BUSHING

Item # Legacy Part # Current Part # Description Qty.

1 SF4821-2 100248785 4" x 2.5" Reducer 1

Not

Shown

N/A 100247004 O-Ring, -343, Park Tank 1

All components shown on this page are included with the system, and were present

in the system tested by WQA.

Replacement Parts