en Table of contents
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Table of contentsTable of contents
1Safety ............................................ 3
1.1 Definition of the signal
words ............................................. 3
1.2 General information .................... 4
1.3 Intended use ................................ 4
1.4 Restriction on user group .......... 4
1.5 Safe installation ........................... 5
1.6 Safe use ........................................ 7
1.7 Safe cleaning and mainten-
ance ............................................... 9
2Preventing material damage ...... 9
3Environmental protection and
saving energy ............................ 10
3.1 Disposing of packaging ........... 10
3.2 Save energy and conserve re-
sources ....................................... 11
3.3 Energy saving mode ................ 11
4Installation and connection ...... 11
4.1 Unpacking the appliance ........ 11
4.2 Contents of package ................ 11
4.3 Requirements for the installa-
tion location ................................ 12
4.4 Removing the transit bolts ...... 12
4.5 Connecting the appliance ....... 13
4.6 Aligning the appliance ............. 15
5Before using for the first time .. 15
5.1 Starting an empty washing
cycle ............................................ 15
6Familiarising yourself with
your appliance ........................... 17
6.1 Appliance .................................... 17
6.2 Detergent drawer ...................... 17
6.3 Control panel ............................. 18
6.4 Operating logic .......................... 18
7Display ........................................ 19
8Buttons ....................................... 21
9Programmes .............................. 22
10 Accessories ............................. 25
11 Laundry .................................... 26
11.1 Preparing the laundry ............ 26
11.2 Care symbols on the care la-
bels ............................................ 26
12 Detergents and care
products ................................... 27
13 Basic operation ....................... 27
13.1 Switching on the appliance .. 27
13.2 Setting a programme ............. 27
13.3 Opening the door ................... 28
13.4 Loading laundry ...................... 28
13.5 Inserting the measuring aid .. 28
13.6 Using the measuring aid ....... 28
13.7 Adding detergent and care
product ..................................... 29
13.8 Starting the programme ........ 29
13.9 Soaking laundry ...................... 29
13.10 Adding laundry ...................... 29
13.11 Cancelling the program-
me ........................................... 30
13.12 Resuming the programme
when the programme status
is Rinse Hold ......................... 30
13.13 Unloading the laundry ......... 30
13.14 Put the appliance into
standby mode ....................... 30
14 Childproof lock ........................ 30
14.1 Activating the childproof
lock ............................................ 30
14.2 Deactivating the childproof
lock ............................................ 30
15 HomeConnect ....................... 30
15.1 Setting up HomeConnect ..... 31
15.2 Deactivating Wi-Fi on the ap-
pliance ...................................... 31
2
Safety en
15.3 Activating Wi-Fi on the appli-
ance .......................................... 31
15.4 Installing the software up-
date ........................................... 31
15.5 Resetting the appliance net-
work settings ........................... 32
15.6 Remote start ............................ 32
15.7 Remote diagnostics ............... 32
15.8 Data protection ........................ 32
16 Basic settings .......................... 32
16.1 Overview of the basic set-
tings ........................................... 33
16.2 Changing the basic set-
tings ........................................... 33
17 Cleaning and servicing ........... 33
17.1 Cleaning the drum .................. 33
17.2 Cleaning the detergent
drawer ....................................... 34
17.3 Cleaning the drain pump ...... 35
17.4 Cleaning the rubber gasket .. 37
18 Troubleshooting ...................... 38
18.1 Emergency release ................ 43
19 Transportation, storage and
disposal ................................... 43
19.1 Removing the appliance ....... 43
19.2 Inserting the transit bolts ....... 43
19.3 Using the appliance again .... 44
19.4 Disposing of old appliance ... 44
20 Customer Service ................... 44
20.1 Product number (E-Nr.), pro-
duction number (FD) and
consecutive numbering (Z-
Nr.) ............................................. 45
21 Consumption values ............... 45
22 Technical data ......................... 46
22.1 Information regarding Free
and Open Source Software .. 47
23 Declaration of Conformity ...... 48
23.1 Statement of Compliance for
Great Britain ............................. 48
Safety 1 Safety
Observe the following safety instructions.
1.1 Definition of the signal words
This is where you can find explanations for the safety signal words
used in this manual.
WARNING
This indicates that death or serious injuries may occur as a result
of non-observance of this warning.
CAUTION
This indicates that minor or moderate injuries may occur as a res-
ult of non-observance of this warning.
ATTENTION
This indicates that damage to the appliance or other material
damage may occur as a result of non-compliance with this warn-
ing.
3
en Safety
Note: This alerts you to important information.
1.2 General information
¡ Read this instruction manual carefully.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in transit.
1.3 Intended use
Only use this appliance:
¡ for washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ with tap water and commercially available detergents and care
products suitable for washing machines.
¡ in closed rooms in the home and with similar applications, e.g.:
in canteens in shops, offices and other work environments; in
agricultural businesses; use by customers in hotels, motels and
other typical home environments; in bed and breakfasts.
¡ Up to an altitude of 4000 m above sea level.
1.4 Restriction on user group
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Do not let children play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
4
Safety en
1.5 Safe installation
WARNING‒Risk of electric shock!
Incorrect installation is dangerous.
Connect and operate the appliance only in accordance with the
specifications on the rating plate.
Connect the appliance to a power supply with alternating cur-
rent only via a properly installed socket with earthing.
The protective conductor system of the domestic electrical in-
stallation must be properly installed. The installation must have
a sufficiently large cross section.
When using a residual current circuit breaker, only use a type
with the mark.
Never equip the appliance with an external switching device,
e.g. a timer or remote control.
When the appliance is installed, the mains plug of the power
cord must be freely accessible. If free access is not possible, an
isolating switch must be integrated into the permanent electrical
installation according to the installation regulations.
When installing the appliance, check that the power cable is not
trapped or damaged.
If the insulation of the power cord is damaged, this is dangerous.
Never let the power cord come into contact with hot appliance
parts or heat sources.
Never let the power cord come into contact with sharp points or
edges.
Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved
adapters.
Do not use extension cables or multiple socket strips.
Only use adapters and power cords approved by the manufac-
turer.
If the power cord is too short and a longer one is not available,
please contact an electrician to have the domestic installation
adapted.
5
en Safety
WARNING‒Risk of injury!
The heavy weight of the appliance may result in injury when lifted.
Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer stack,
the installed appliance may fall.
Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer. No other installation
method is permitted.
Do not install the appliance in a washer-dryer stack if the dryer
manufacturer does not offer a suitable connection kit.
Do not install appliances from different manufacturers and with
varying depths and widths in a washer-dryer stack.
Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
Keep packaging material away from children.
Do not let children play with packaging material.
CAUTION‒Risk of injury!
The appliance may vibrate or move when in use.
Place the appliance on a clean, even, solid surface.
Align the appliance using the appliance feet and a spirit level.
If hoses and power cords have been laid incorrectly, this causes a
tripping hazard.
Lay hoses and power cords in such a way that there is no risk
of tripping.
If the appliance is moved by holding onto protruding components,
such as the appliance door, the parts may break off.
Do not move the appliance by holding onto protruding parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
Do not touch the sharp edges on the appliance.
Wear protective gloves when installing and transporting the ap-
pliance.
6
Safety en
1.6 Safe use
WARNING‒Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous.
Never operate a damaged appliance.
Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains.
If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and
turn off the water tap.
Call customer service.
Page44
An ingress of moisture can cause an electric shock.
Only use the appliance in enclosed spaces.
Never expose the appliance to intense heat or humidity.
Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
The appliance must not be set up behind a lockable door, a
sliding door or a door with a hinge on the side opposite to the
appliance, which prevents appliance from opening fully.
With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door
beyond repair so that the appliance door will no longer close.
When spinning larger, waterproof items of laundry, imbalances
may arise and lead to injuries.
Do not wash and spin larger items of laundry, such as blankets
or mattress covers, in the appliance.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them to
suffocate.
Keep small parts away from children.
Do not let children play with small parts.
7
en Safety
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
If accidentally swallowed, seek medical advice.
Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with flammable cleaning agents
that contain solvents may cause an explosion in the appliance.
Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
The covering plate may break if you stand on or climb onto the
appliance.
Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the open
door.
Do not sit on or lean against the appliance door.
Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause hand in-
juries.
Wait for the drum to come to a complete stop before reaching
inside.
CAUTION‒Risk ofscalding!
When you wash at high temperatures, the detergent solution gets
hot.
Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care products
may spray out from the appliance.
Contact with eyes or skin may cause irritation.
Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products.
If accidentally swallowed, seek medical advice.
Keep detergents and care products out of the reach of children.
8
Preventing material damage en
1.7 Safe cleaning and maintenance
WARNING‒Risk of electric shock!
Improper repairs are dangerous.
Never make any technical modifications to the appliance or its
features.
Repairs to the appliance should only be carried out by trained
specialist staff.
Only use genuine spare parts when repairing the appliance.
If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer's Customer Ser-
vice or a similarly qualified person in order to prevent any risk.
An ingress of moisture can cause an electric shock.
Before cleaning, pull out the mains plug or switch off the fuse in
the fuse box.
Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories
is dangerous.
Only use the manufacturer's original spare parts and original ac-
cessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that
contain solvents.
Do not use cleaning agents that contain solvents.
Preventing material damage2 Preventing material
damage
ATTENTION
The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, de-
tergent, care product or cleaning
agent.
Follow the dosage recommenda-
tions from the manufacturer.
Exceeding the maximum load capa-
city impairs the function of the appli-
ance.
Observe the maximum load capa-
city for each programme and do
not exceed it.
Page22
9
en Environmental protection and saving energy
The appliance is secured for trans-
portation using transit bolts.
Transit bolts which have not been re-
moved may result in material dam-
age and damage to the appliance.
Before starting up the appliance,
remove the transit bolts completely
and keep them in a safe place.
Before transport, fit the transit bolts
fully in order to prevent damage in
transit.
Material damage may be caused if
the water inlet hose is connected in-
correctly.
Tighten the screw connections on
the water inlet until they are hand-
tight.
Connect the water inlet hose dir-
ectly to the water tap, without any
additional connecting elements
such as adapters, extensions or
valves.
Ensure that the inner diameter of
the water tap is at least 17mm.
Make sure that the length of the
thread on the connection to the
water tap is at least 10mm.
If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
Ensure that the water pressure in
the water supply system is at least
100kPa (1bar) and max.
1000kPa (10bar).
If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the water connec-
tion and the hose set of the appli-
ance.
Do not connect the appliance to
the mixer tap of an unpressurised
hot-water boiler.
Modified or damaged water hoses
may result in material damage and
damage to the appliance.
Never kink, crush, modify or cut
through water hoses.
Only use the water hoses supplied
with the appliance or genuine
spare hoses.
Never re-use water hoses that
have been used before.
Operating the appliance using water
that is dirty or too hot may lead to
material damage and damage to the
appliance.
Only operate the appliance with
cold mains water.
Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
Do not use harsh or abrasive de-
tergents.
Do not use cleaning products with
a high alcohol content.
Do not use hard scouring pads or
cleaning sponges.
Clean the appliance with nothing
but water and a soft, damp cloth.
Remove all detergent residue,
spray residue or other residues im-
mediately if they come into contact
with the appliance.
Environmental protection and saving energy3 Environmental protec-
tion and saving energy
3.1 Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
Sort the individual components by
type and dispose of them separ-
ately.
10
Installation and connection en
3.2 Save energy and conserve
resources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programs with low temper-
atures and longer wash times and
use maximum load capacity.
Page22
Add detergent based on the laun-
dry's degree of soiling.
Reduce the washing temperature
for lightly and normally soiled laun-
dry.
Set the maximum spin speed if
you want to dry the laundry in the
tumble dryer afterwards.
Wash the laundry without prewash.
3.3 Energy saving mode
If you do not use the appliance for a
brief period, it automatically switches
to energy-saving mode. All displays
go out and (Start/Reload) flashes.
Energy-saving mode ends when you
use the appliance again.
If you do not use the appliance for an
extended period, it automatically
switches to standby mode.
Installation and connection4 Installation and con-
nection
4.1 Unpacking the appliance
ATTENTION
Objects remaining in the drum that
are not designed for operation with
the appliance may cause material
damage and damage to the appli-
ance.
Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
1.
Remove any packaging and pro-
tective covers completely from the
appliance.
Page10
2.
Check the appliance for visible
damage.
3.
Open the door.
Page28
4.
Remove any accessories from the
drum.
5.
Close the door.
4.2 Contents of package
After unpacking all parts, check for
any damage in transit and complete-
ness of the delivery.
ATTENTION
If the appliance is operated with in-
complete or defective accessories,
the appliance may not be able to op-
erate properly, or this may result in
material damage or damage to the
appliance.
Do not operate the appliance with
incomplete or defective accessor-
ies.
Replace the accessories in ques-
tion before operating the appli-
ance.
"Accessories", Page25
Note: The appliance has undergone
a function test at the factory. This
may cause water stains in the appli-
ance, which the first wash cycle re-
moves.
The delivery consists of the following:
Washing machine
Accompanying documents
Transit bolts
Page12
11
en Installation and connection
Cover cap
1
Water inlet hose
Page13
4.3 Requirements for the in-
stallation location
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets
Page26
before using the appliance for the
first time.
ATTENTION
If residual water in the appliance
freezes, this may cause damage to
the appliance.
Do not install or operate this appli-
ance anywhere that is liable to ex-
perience frost or outdoors.
If the appliance is tilted at an angle
greater than 40°, residual water may
leak out of the appliance and cause
material damage.
Tilt the appliance carefully.
Transport the appliance in an up-
right position.
Installation loca-
tion
Requirements
Base Secure the appli-
ance with fixing
brackets
Page26
.
Installation loca-
tion
Requirements
Wooden joist
floor
Place the appli-
ance on a water-
resistant wooden
board (minimum
thickness of
30mm) which is
screwed tightly to
the floor.
Kitchen unit Only install the ap-
pliance under-
neath a continu-
ous worktop that
is securely con-
nected to adja-
cent cabinets. Re-
quired niche
width: 60cm.
Against a wall Do not trap the
power cord or the
hoses between
the wall and the
appliance.
4.4 Removing the transit bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Note: Keep the transit bolt screws
and the sleeves in a safe place for fu-
ture transport.
1
The number of cover caps varies depending on the model.
12
Installation and connection en
1.
Remove the hose and the power
cord from the holders.
2.
Unscrew and remove all of
the screws for the 4 transit bolts
using a WAF 13 wrench.
3.
Remove the 4 sleeves.
4.
Insert the cover cap and push it
downwards.
Notes
Note the number of cover caps
included in the scope of delivery
If four cover caps are included
in the scope of delivery, insert
the cover caps in the four open-
ings for the transit bolts.
If one cover cap is included in
the scope of delivery, insert the
cover cap in the bottom left
opening for the transit bolt.
Note: To install the transit bolts to
transport the appliance, perform
these steps again in the reverse or-
der.
4.5 Connecting the appliance
Connecting the water inlet hose
ATTENTION
Material damage may be caused if
the water inlet hose is connected in-
correctly.
Tighten the screw connections on
the water inlet until they are hand-
tight.
13
en Installation and connection
1.
Connect the water inlet hose.
2.
Connect the water inlet hose to a
tap (26.4mm=3/4").
3.
Open the water tap carefully and
check that the connection points
are tight.
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
ATTENTION
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
Secure the water outlet hose
against unintentional loosening.
In the event of a blocked or covered
outlet, accumulated wastewater can
flow back into the appliance.
Before operating the appliance, en-
sure that the wastewater drains
away quickly and eliminate any
blockages.
Note: To avoid exceeding the max-
imum draining height of the appli-
ance, do not lay the water outlet hose
higher than 100 cm above the install-
ation surface of the appliance at any
point.
Siphon Secure the con-
nection point with
a (24–40 mm)
hose clamp.
Sink Fix and secure the
water outlet hose
with an elbow.
"Accessories",
Page26
Plastic pipe with
rubber sleeve or
gully
Fix and secure the
water outlet hose
with an elbow.
"Accessories",
Page26
Connecting the appliance to the
electricity supply
Note: Your electrical domestic install-
ation for this appliance must comply
with the local legal provisions and
safety regulations, and should in-
clude a residual current circuit-
breaker.
1.
Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Tech-
nical data
Page46
.
14
Before using for the first time en
2.
Check the mains plug is inserted
properly.
4.6 Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
1.
Use a WAF 17 wrench to loosen
the lock nuts in a clockwise direc-
tion.
2.
To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3.
Use a WAF 17 wrench to tighten
the lock nuts against the housing
until they are hand-tight.
In doing so, hold the foot tight and
do not adjust its height.
Before using for the first time5 Before using for the
first time
Prepare the appliance for use.
5.1 Starting an empty washing
cycle
Your appliance was inspected thor-
oughly before leaving the factory. To
remove any residual water, run the
first wash cycle without any laundry.
1.
Select the Cottons programme or
the drum cleaning programme in
the HomeConnect app.
2.
Close the door.
3.
Pull out the detergent drawer.
15
en Before using for the first time
4.
Pour approx. 1 litre of tap water
into compartment II.
5.
Add washing powder containing
oxygen bleach to compartment II.
To prevent foaming, use only half
of the amount of detergent recom-
mended by the detergent manufac-
turer for light soiling. Do not use
detergent suitable for woollens or
delicates.
6.
Push in the detergent drawer.
7.
Start the programme.
Page29
8.
Start the first wash cycle or set the
programme selector to to switch
off the appliance.
"Basic operation", Page27
16
Familiarising yourself with your appliance en
Familiarising yourself with your appliance6 Familiarising yourself with your appliance
6.1 Appliance
You can find an overview of the parts of your appliance here.
1
2
4
6
3
5
7
7
On certain models, specific details such as the colour and shape may differ from those
pictured.
Maintenance flap for the drain
pump
Page35
Door
Page28
Detergent drawer
Page17
Control panel
Page18
Water outlet hose
Page14
Power cord
Page14
Transit bolts
Page12
6.2 Detergent drawer
Note: Observe the manufacturer's in-
structions on the use and dosage of
the detergent and care product and
17
en Familiarising yourself with your appliance
the information in the programme de-
scriptions.
2
3
1
4
Measuring aid for liquid deter-
gent
Page28
Compartment II: Detergent for
the main wash
Compartment : Fabric softener
Compartment I: Detergent for
prewash
6.3 Control panel
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
2 3
11
Programmes
Page22
Programme selector
Page27
Buttons
Page21
and display
Page19
6.4 Operating logic
Some areas of the display are but-
tons and respond to touch. You can
activate, deactivate or change set-
tings by pressing the buttons. The ac-
tivated settings are highlighted
brightly on the display.
ATTENTION
Pressing on the display with force
may cause damage.
Do not apply heavy pressure on
the display.
18
Display en
Do not press on the display using
pointed or sharp objects.
Display7 Display
The display shows the current settings, options or relevant information.
Depending on the programme status, the display shows some information in
the area, e.g. .
Note: Additional functions may be available as a result of software updates.
Page31
If a software update is available, you can find further information in the
HomeConnect app.
Example: Display
Display Description
0:40
1
Expected programme duration or programme time re-
maining in hours and minutes.
(Finish in)/ "10
h"
1
Programme end time
Page21
max 10.0
1
Recommendation for the maximum load capacity for the
selected program in kg.
- 1400 Set spin speed in rpm.
Page21
: No final spin, only draining
: Rinse Hold, no draining
- 90 Set temperature in °C.
Page21
(cold)
(Start/Reload) Start, cancel or pause
1
Example
19
en Display
Display Description
Lights up: The programme is running and can be can-
celled or paused.
Flashes: The programme can be started or continued.
End Programme status: Programme end
Programme status: Steaming
Programme status: Crease-reduction function
Lights up: The childproof lock is activated.
Flashes: The childproof lock is activated and the appli-
ance has been operated.
Page30
(Prewash) Prewash is activated.
Page21
(Water& Rinse
Plus)
Washing with additional water and a rinse cycle is activ-
ated.
Page22
You can remove or add laundry, and interrupt the current
programme.
Page29
Rinse Hold is activated.
(Speed Perfect) Shortened programme duration is activated.
Page21
Change the basic settings.
Page33
Flashes: Drum cleaning is required. Run the Cottons pro-
gramme for cleaning and caring for the drum and the
outer tub.
Page33
( Remote Start) Remote start is activated.
Page21
Lights up: The appliance is connected to your home
network via Wi-Fi.
Flashes: The appliance is trying to connect to your
home network via Wi-Fi.
Settings that are not available on the appliance have been
set via the HomeConnect app.
You can find more information in the HomeConnectapp.
The appliance has detected too much foam.
Page40
Lights up: The door is locked.
– To add laundry, the door can be unlocked if lights
up.
Page29
– To open the door, you can cancel the programme.
Page30
Flashes: The door is not closed properly.
No water pressure.
Page39
The water pressure from the tap is too low.
20
Buttons en
Display Description
1
Error code, error display, signal.
Page38
Buttons8 Buttons
Notes
Additional functions may be available as a result of software updates.
Page31
If a software update is available, you can find further information in the
HomeConnect app.
You can find additional functions or settings in the HomeConnect app.
You can change some settings using the HomeConnect app.
The selection of programme settings depends on the programme that is set.
Button Description
Start/Reload Start, cancel or pause the programme.
Speed Perfect Activate or deactivate a shorter programme duration.
Note: The energy consumption increases. The washing
result is not affected by this.
Anti Stain Select the type of stain.
The temperature, drum movement and soaking time are
all adjusted to suit the type of stain.
Finish in Set the programme end time. The programme duration is
already included in the set number of hours. Once the
programme has started, the programme duration is dis-
played.
Temp. °C Adjust the temperature.
Spin Speed Adjust the spin speed or activate (Rinse Hold).
If is selected, the water is not drained at the end of the
washing cycle and the spin cycle is deactivated. The laun-
dry remains in the water used for rinsing.
Remote Start If you press the button briefly, you can activate or deactiv-
ate remote start.
Page32
If you press and hold the button for approx. 3seconds,
the HomeConnect settings open.
Page30
3 sec. Activate or deactivate the childproof lock.
Page30
3 sec. Call up the basic settings.
Page32
Prewash Activate or deactivate prewash, e.g. for washing heavily
soiled laundry.
1
Example
21
en Programmes
Button Description
Note: Add the detergent for the prewash in compartment I
and the detergent for the main wash in compartment II of
the detergent drawer.
Page17
Water& Rinse
Plus
Activate or deactivate a washing programme with more
water and an additional rinse cycle.
Recommended for particularly sensitive skin or in regions
with very soft water.
Programmes9 Programmes
Notes
The laundry's care labels provide you with additional information about pro-
gramme selection.
"Care symbols on the care labels", Page26
The programme's temperature setting guarantees that the recommended
temperature on the care label is not exceeded. The temperature that is
reached in the appliance may differ from the set temperature. This means
that the best possible washing performance is achieved with optimal energy
efficiency.
Additional functions may be available as a result of software updates.
Page31
If a software update is available, you can find further information in the
HomeConnect app.
Programme Description Max.
load
(kg)
Cottons Wash hard-wearing items made from cotton or
linen.
Also suitable as a short programme for normally
soiled laundry when you activate Speed Perfect.
Programme setting:
Max. 90 °C
Max. 1400rpm
9.0
5.0
1
Eco 40-60 Wash items made from cotton or linen. 10.0
1
Speed Perfect activated
22
Programmes en
Programme Description Max.
load
(kg)
Note: Fabrics which can be washed from 40°C
up to 60°C as per the care symbol can be
washed together.
The washing performance corresponds to the best
possible washing performance class according to
the legal requirements.
For this programme, the washing temperature is
automatically adjusted depending on the load size,
in order to achieve the best possible energy effi-
ciency with the best possible washing result. You
cannot change the washing temperature.
The maximum spin speed is 1400 rpm.
Easy Care Wash items made from synthetic fabrics.
Programme setting:
Max. 60 °C
Max. 1400 rpm
4.0
Mixed Load Wash items made from cotton, linen or synthetic
fabrics.
Suitable for lightly soiled laundry.
Programme setting:
Max. 60 °C
Max. 1400rpm
4.0
Delicates/Silk Wash delicate, washable items made from silk, vis-
cose and synthetic fabrics.
Use a detergent that is suitable for delicates or silk.
Note: Wash especially delicate items or items with
hooks, eyelets or clips in a mesh laundry bag.
Tip: Gently cleaning the laundry reduces abrasion
of textile fibres and microplastic fibres.
Programme setting:
Max. 40 °C
Max. 800rpm
2.0
Wool Hand- or machine-washable items that are made
from wool or contain wool.
To prevent the laundry from shrinking, the drum
moves the items very gently with long pauses.
Use a detergent that is suitable for wool.
Programme setting:
Max. 40 °C
Max. 800rpm
2.0
23
en Programmes
Programme Description Max.
load
(kg)
Rinse Rinse and then spin the laundry, and drain the wa-
ter.
Programme setting: Max. 1400 rpm
–
Spin/Drain Spin the laundry and drain the water.
If you only want to drain the water, activate . The
laundry is not spun.
Programme setting: Max. 1400 rpm
–
App Select additional programmes directly via the
HomeConnect app.
A description of the programmes can be found in
the HomeConnect app.
Note: Your appliance must be connected to your
home network and registered in your HomeCon-
nect app.
Page30
–
Hygiene Plus Wash hard-wearing items made from cotton or
linen.
Suitable for allergy sufferers and for strict hygiene
requirements.
Note: Once the set temperature has been reached,
it remains constant throughout the entire washing
process.
Programme setting:
Max. 60 °C
Max. 1400rpm
6.0
Sportswear Wash sports and leisure items made from synthetic
fabrics.
Use a detergent that is suitable for sports items.
Do not use fabric softener.
Tip: Use the Easy Care programme to wash heavily
soiled laundry.
Programme setting:
Max. 40 °C
Max. 800rpm
2.0
Iron Assist Suitable for shirts, T-shirts and similar fabrics made
from cotton or linen.
Programme for warming and steaming dry items
using steam in order to hang them up once the
–
1
1
Washing not possible
24
Accessories en
Programme Description Max.
load
(kg)
programme has ended or to make them easier to
iron.
The programme's maximum load is five shirts or
five t-shirts.
Activate Speed Perfect if you only want to steam
one item of laundry.
Notes
Immediately after the programme ends, hang up
the warm, steamed items or iron them.
The laundry is not washed or cleaned. Do not
use any detergent or cleaning products.
The steam is hot and may cause damage to cer-
tain fabrics or fabric types.
The programme is therefore not suitable for out-
door clothing or items made from silk or wool,
such as jumpers.
Jeans/Dark
Wash
Wash dark-coloured and colour-intense items made
from cotton or easy-care fabric, e.g. jeans.
Turn laundry inside-out before washing.
Use liquid detergent.
Programme setting:
Max. 40 °C
Max. 1200rpm
4.0
Super Quick
15'/30'
Wash items made from cotton or synthetic fabrics.
Short programme for small items of lightly soiled
laundry.
The programme duration is approx. 30 minutes.
If you wish to reduce the programme duration to 15
minutes, activate Speed Perfect. The maximum load
is reduced to 2.0kg.
Programme setting:
Max. 40 °C
Max. 1200rpm
4.0
2.0
1
Accessories10 Accessories
Use original accessories. These have been made especially for your appliance.
1
Speed Perfect activated
25
en Laundry
Tip: Some accessories are available in other colours. Contact customer ser-
vice.
Page44
Use Order num-
ber
Water inlet hose ex-
tension
Extend the water inlet hose for cold water
or AquaStop (approx. 2.50 m).
WMZ2381
Water outlet hose
extension
Extend the water outlet hose (2.20m). 11057910
Fixing brackets Improves the stability of the appliance. WMZ2200
Elbow Secure the water outlet hose in place. 00655300
Liquid detergent in-
sert
Measure liquid detergent. 00605740
Platform Install the appliance at a raised height so
that it can be easily loaded and unloaded.
WMZPW40W
Microplastic filter External filter for reducing textile micro-
plastics in the waste water.
WMZMPF10
Laundry11 Laundry
11.1 Preparing the laundry
ATTENTION
Objects remaining in the laundry may
damage the laundry and the drum.
Remove all items from any pock-
ets in your laundry before using
the appliance.
Note
The appliance and fabrics are protec-
ted when you prepare your laundry.
Brush off sand and soil
Sort the laundry according to col-
our and textiles and observe the
care labels
Close all zips, hook and loop
fasteners, hooks and eyes
Tie cloth belts, cloth straps and
cords together
Remove curtain fittings and lead
strips
Wash small or particularly delicate
items in a mesh washing bag
Wash large and small items of
laundry together
Wash laundry with fresh stains im-
mediately
Pretreat laundry with dried stains
and wash several times
Load the laundry unfolded into the
drum
Before loading the drum, any laun-
dry that has been pre-treated with
chlorine bleach should be rinsed
several times
11.2 Care symbols on the care
labels
Washing care symbols
Symbol Recommended pro-
gramme
Cottons (normal)
Easy Care (gentle)
Delicates/Silk for washing
by hand (particularly
gentle)
26
Detergents and care products en
Symbol Recommended pro-
gramme
Woollens (hand wash)
(not suitable for machine-
washing)
Detergents and care products12 Detergents and care
products
You can protect your appliance and
your laundry by selecting and using
the correct detergents and care
products.
The manufacturer's instructions for
use and dosage can be found on the
packaging.
Notes
When using liquid detergents, only
use liquid detergents that are self-
flowing
Do not mix different liquid deter-
gents
Do not mix detergent and fabric
softener
Do not use products that have ex-
pired or are highly congealed
Do not use products containing
solvents, caustic agents or volatile
substances
Do not use chlorine bleach
Do not use dyes regularly as fixing
salt can damage stainless steel
Only use colour and dirt catcher
sheets in a laundry net
Do not use color-bleaching agents
in the appliance
Basic operation13 Basic operation
13.1 Switching on the appli-
ance
Note: If you switch the appliance on
the first time after you have connec-
ted it to the electrical system, the
switch-on process takes up to one
minute.
Requirement: The appliance has
been correctly installed and connec-
ted.
Page11
Turn the programme selector to a
programme.
13.2 Setting a programme
1.
Turn the programme selector and
set the required programme.
Page22
The display shows the programme
settings.
2.
If required, adjust the programme
settings.
Page21
Observe the information about op-
erating logic
Page18
.
The programme settings are not
saved permanently for the pro-
gramme.
Setting additional programmes
Requirement: HomeConnect is set
up.
Page31
1.
Set the App programme.
Remote Start flashes.
2.
Press Remote Start.
The HomeConnect app displays
the programmes that can be selec-
ted.
3.
Set a programme in the
HomeConnect app.
4.
If required, adjust the programme
settings.
Page21
5.
Start the programme.
Page29
27
en Basic operation
13.3 Opening the door
1.
Grip under the door handle and
pull on the door.
2.
Open the door.
13.4 Loading laundry
Note: To prevent creasing, note the
maximum load for the programmes.
Page22
Requirements
The laundry is prepared and sor-
ted.
Page26
The drum is empty.
1.
Open the door.
Page28
2.
Place the laundry in the drum.
3.
Close the door.
Ensure that there is no laundry
trapped in the door.
13.5 Inserting the measuring
aid
1.
Pull out the detergent drawer.
2.
Press down on the insert and re-
move the detergent drawer .
3.
Insert the measuring aid.
13.6 Using the measuring aid
To more easily measure the liquid
detergent, you can use a measuring
aid in the detergent drawer.
Note: Do not use a measuring aid for
viscous detergents, for washing
powder, or when the prewash or pro-
gramme end time is activated.
Requirements
The detergent drawer
Page17
has been pulled out.
The measuring aid is inserted.
Page28
28
Basic operation en
1.
Slide the measuring aid forwards.
2.
Fold the measuring aid down and
click it into place.
13.7 Adding detergent and
care product
Note: Observe the information about
detergents and care products
Page27
.
1.
Pull out the detergent drawer.
2.
If required, use the dosing aid.
Page28
3.
Pour in the detergent.
"Detergent drawer", Page17
4.
If required, add the care product.
5.
Push in the detergent drawer.
13.8 Starting the programme
Requirements
A programme is set.
Page27
The door is closed.
Press Start/Reload.
The drum rotates and load detec-
tion takes place. This can take up
to 2 minutes, after which water
enters the drum.
The display shows the programme
duration or the programme end
time.
After the programme has ended,
the display shows: "End".
Note: If you do not remove the laun-
dry once the programme has ended,
the crease-reduction function starts
after 15 minutes and takes approx.
30 minutes. The display shows
and a notification to cancel the pro-
gramme.
Press a button on the display to can-
cel the crease-reduction programme
and to remove the laundry.
13.9 Soaking laundry
Note: No additional detergent is re-
quired for soaking. The appliance
uses the filled detergent for soaking
and washing.
Requirements
The laundry is placed in the appli-
ance.
Page28
A programme has started.
Page29
1.
Press Start/Reload approx.
10minutes after the programme
start.
The programme pauses and the
laundry can soak.
2.
Press Start/Reload after the re-
quired soaking time.
13.10 Adding laundry
After the programme starts, you can
remove or add laundry depending on
the programme status.
1.
Press Start/Reload.
The appliance pauses.
Note: If you want to add laundry,
follow the instructions on the dis-
play.
Page20
29
en Childproof lock
2.
Open the door.
Page28
3.
Add or remove laundry.
4.
Close the door.
5.
Start the programme.
Page29
13.11 Cancelling the pro-
gramme
1.
Press Start/Reload.
2.
Open the door.
Page28
The appliance door remains
locked for safety reasons if the
temperature and water levels are
high.
– If the temperature is high, start
the Rinse programme.
– If the water level is high, start
the Spin programme or select a
suitable programme for draining.
Page22
3.
Remove the laundry.
Page30
13.12 Resuming the pro-
gramme when the pro-
gramme status is Rinse
Hold
Requirements
Rinse Stop is activated.
"Buttons", Page21
The last rinse cycle of the set pro-
gramme has ended and the laun-
dry is in the rinsing water.
1.
Set the Spin programme or a pro-
gramme for draining the water.
Page22
2.
Press Start/Reload.
13.13 Unloading the laundry
1.
Open the door.
Page28
2.
Remove the laundry from the
drum.
13.14 Put the appliance into
standby mode
1.
Turn the programme selector to .
2.
Turn off the tap.
3.
Cleaning the rubber gasket.
Page37
Note: Leave the appliance door and
the detergent drawer open to dry.
Childproof lock14 Childproof lock
Secure your appliance against being
operated unintentionally using the
controls.
14.1 Activating the childproof
lock
Press on both 3 sec.buttons for
approx. three seconds.
The display shows .
The control elements are locked.
The childproof lock also remains
activated when the appliance is in
standby mode and in the event of
a power cut.
14.2 Deactivating the child-
proof lock
Requirement: To deactivate the
childproof lock, the appliance must
be switched on.
Press on both 3 sec.buttons for
approx. three seconds.
goes out on the display.
HomeConnect 15 HomeConnect
This appliance is network-capable.
Connecting your appliance to a mo-
bile device lets you control its func-
tions via the HomeConnect app, ad-
just its basic settings and monitor its
operating status.
The HomeConnect services are not
available in every country. The avail-
ability of the HomeConnect function
depends on the availability of the
HomeConnect services in your coun-
30
HomeConnect en
try. You can find information about
this at:
www.home-connect.com
.
The HomeConnect app guides you
through the entire login process. Fol-
low the instructions, noting the in-
formation in the HomeConnect app.
Notes
Please note the safety precautions
in this instruction manual and
make sure that they are also ob-
served when operating the appli-
ance via the HomeConnect app.
"Safety", Page3
Operating the appliance on the ap-
pliance itself always takes priority.
During this time it is not possible
to operate the appliance using the
HomeConnect app.
15.1 Setting up HomeConnect
Requirement: The appliance is re-
ceiving signals from the WLAN home
network (Wi-Fi) at its installation loca-
tion.
1.
Scan the following QR code.
PLC_PG1_5_Control
You can install the HomeConnect
app and connect your appliance
via the QR code.
2.
Follow the instructions in the
HomeConnect app.
15.2 Deactivating Wi-Fi on the
appliance
1.
Press and hold Remote Start for
approx. 3seconds.
2.
Press Remote Start repeatedly
until the display shows "on".
3.
Press Start/Reload to deactivate
the Wi-Fi.
The display shows "oFF".
Note: To exit the HomeConnect set-
tings, press and hold Remote Start
for approx. 3 seconds.
15.3 Activating Wi-Fi on the
appliance
1.
Press and hold Remote Start for
approx. 3seconds.
2.
Press Remote Start repeatedly
until the display shows "oFF".
3.
Press Start/Reload to activate the
Wi-Fi.
The display shows "on".
Notes
If the Wi-Fi is activated, the display
alternately shows "on" and the sig-
nal strength of the Wi-Fi connec-
tion.
To exit the HomeConnect settings,
press and hold Remote Start for
approx. 3 seconds.
15.4 Installing the software up-
date
Note: If a software update is avail-
able, a message appears in the
HomeConnectapp.
To install the software update, fol-
low the instructions in the
HomeConnectapp.
The control panel is partially
locked during the installation.
In the event of a malfunction, in-
stallation may take up to
40minutes. Do not reset the net-
work settings or the appliance to
the factory settings.
Note: You can find the current soft-
ware version in the HomeConnect
31
en Basic settings
app under the appliance information
for the appliance.
15.5 Resetting the appliance
network settings
1.
Press and hold Remote Start for
approx. 3seconds.
2.
Press Remote Start repeatedly
until the display shows "rES".
3.
Press and hold Start/Reload for
approx. 3seconds.
The network settings are reset.
15.6 Remote start
Enable the appliance for remote start
via the HomeConnect app.
Note
Remote start will be deactivated in
the following circumstances:
The appliance door is opened.
Following a power cut.
Activating remote start
Requirement: The appliance door is
closed.
Press Remote Start.
( Remote Start) lights up and
the appliance is enabled for re-
mote start via the HomeConnect
app.
Deactivating remote start
Press Remote Start.
( Remote Start) goes out.
15.7 Remote diagnostics
Customer Service can use Remote
Diagnostics to access your appliance
if you contact them, have your appli-
ance connected to the HomeCon-
nect server and if Remote Dia-
gnostics is available in the country in
which you are using the appliance.
Tip: For further information and de-
tails about the availability of Remote
Diagnostics in your country, please
visit the service/support section of
your local website:
www.home-
connect.com
.
15.8 Data protection
Please see the information on data
protection.
The first time your appliance is re-
gistered on a home network connec-
ted to the Internet, your appliance will
transmit the following types of data to
the HomeConnect server (initial re-
gistration):
Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the in-
stalled Wi-Fi communication mod-
ule).
Security certificate of the Wi-Fi
communication module (to ensure
a secure data connection).
The current software and hardware
version of your appliance.
Status of any previous resetting to
factory settings.
This initial registration prepares the
HomeConnect functions for use and
is only required when you want to
use the HomeConnect functions for
the first time.
Note: Please note that the
HomeConnect functions can only be
utilised with the HomeConnect app.
Information on data protection can be
retrieved in the HomeConnect app.
Basic settings16 Basic settings
You can configure the basic settings
for your appliance to meet your
needs.
Note: You can also adjust the basic
settings in the HomeConnect app.
32
Cleaning and servicing en
16.1 Overview of the basic set-
tings
Note: Additional functions may be
available as a result of software up-
dates.
Page31
If a software update is available, you
can find further information in the
HomeConnect app.
1
2
3
4
5
6
78
Programme selector with programme po-
sitions
Set the volume of the signal at
the end of the programme:
A: 0 (off) to A: 4 (very loud)
Set the volume of the signal
tone emitted when the buttons
are pressed:
b: 0 (off) to b: 4 (very loud)
Set the display brightness:
C: 1 (low) to C: 4 (very high)
Start the programme for clean-
ing and caring for the drum
(dc).
Activate (d:on) or deactivate
(d:oFF) the reminder to clean
the drum.
Activate (E:on) or deactivate
(E:oFF) the crease-reduction
function.
Once the programme has
ended, the drum moves the
laundry at regular intervals to
prevent creasing.
Display the number of finished
programmes (PC).
Restore the appliance to the
factory settings (rES).
16.2 Changing the basic set-
tings
1.
To call up the basic settings, press
and hold both buttons 3 sec. for
approximately 3seconds.
The display shows .
2.
Use the programme selector to se-
lect the required basic setting.
Page33
3.
Adjust the basic setting:
To change the value, press Fin-
ish in.
To reset the appliance to the
factory settings, press and hold
Start/Reload for ap-
prox.3seconds.
Press Start/Reload to start the
Drum Clean.
4.
To exit the basic settings, press
any button except for Finish in or
Start/Reload.
Cleaning and servicing17 Cleaning and servi-
cing
ATTENTION
Heavy, sharp or rough objects may
damage the appliance.
Do not use hard or sharp objects,
abrasive cleaning products or steel
wool for cleaning.
Clean the appliance using only wa-
ter and a soft cloth.
17.1 Cleaning the drum
Clean the drum if you have carried
out 20 washing cycles at a temperat-
ure of 40°C or lower, if flashes, or
if you have not used the appliance
33
en Cleaning and servicing
for a prolonged period, but at least
once a year.
CAUTION
Risk of injury!
Permanently washing at low temper-
atures and a lack of ventilation for
the appliance may damage the drum
and cause injury.
Regularly run a programme for
cleaning the drum or wash at tem-
peratures of at least 60°C.
Leave the appliance to dry after
every operation with the door
open, and leave the detergent
drawer to dry.
Select the drum cleaning pro-
gramme in the HomeConnect app
or in the Basic settings
Page32
.
Run the programme without laun-
dry but with washing powder that
contains oxygen bleach or a clean-
ing agent for caring for the inside
of the appliance.
17.2 Cleaning the detergent
drawer
Note: Scan the QR code to see an
animation of the process.
1.
Pull out the detergent drawer.
2.
Press down on the insert and re-
move the detergent drawer.
3.
Pull out the insert upwards.
4.
Clean the detergent drawer and in-
sert with water and a brush, and
then dry them.
34
Cleaning and servicing en
5.
Fit the insert and click it into place.
6.
Clean the opening for the deter-
gent drawer.
7.
Push in the detergent drawer.
17.3 Cleaning the drain pump
Clean the drain pump regularly, at
least once a year, as well as in the
event of faults, e.g. blockages or rat-
tling noises.
Note: Scan the QR code to see an
animation of the process.
Observe the following safety instruc-
tions before you start the animation.
Emptying the drain pump
1.
Turn off the tap.
2.
Put the appliance into standby
mode.
Page30
3.
Disconnect the appliance's mains
plug from the power supply.
4.
Open and remove the mainten-
ance flap.
5.
Slide a suitable receptacle under
the opening for draining the deter-
gent solution.
6.
Take the drain hose out of the
holder.
7.
CAUTION‒Risk ofscalding!
When you wash at high temperat-
35
en Cleaning and servicing
ures, the detergent solution gets
hot.
Do not touch the hot detergent
solution.
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
8.
Once emptied, press firmly on the
locking cap.
9.
Insert the drain hose into the
holder.
Cleaning the drain pump
Requirement: The drain pump is
empty.
Page35
1.
Since water may remain in the
drain pump, unscrew the pump
cap carefully.
The filter insert in the pump
housing may become stuck due
to coarse particles of dirt.
Loosen the dirt and remove the
filter insert.
The pump cap is comprised of two
parts which can be taken apart for
cleaning.
2.
Clean the interior, the thread on
the pump cap and the pump hous-
ing.
Colour and dirt catcher sheets can
block the drain pump. Only use
colour and dirt catcher sheets in a
laundry net.
3.
Ensure that the impeller in the
drain pump can rotate.
36
Cleaning and servicing en
4.
Insert the pump cap.
Ensure that the parts of the
pump cap are correctly as-
sembled.
5.
Screw the pump cap as far as it
will go.
The handle on the pump cap must
be in a vertical position.
6.
Insert and close the maintenance
flap.
Before the next wash
To prevent unused detergent from
flowing straight into the outlet in the
next wash, run a suitable programme
for draining after you have emptied
the drain pump.
1.
Open the water tap.
2.
Insert the mains plug.
3.
Switch on the appliance.
4.
Pour 1litre of water into compart-
ment II.
5.
Select a suitable programme for
draining.
Page22
17.4 Cleaning the rubber gas-
ket
Clean the rubber gasket regularly.
1.
Open the door.
Page28
2.
Remove any foreign objects and
fluff from the rubber gasket.
3.
Clean the outside and the inside of
the rubber gasket with a damp
cloth and wipe dry.
37
en Troubleshooting
Troubleshooting18 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
Never make any technical modifications to the appliance or its features.
Repairs to the appliance should only be carried out by trained specialist
staff.
Only use genuine spare parts when repairing the appliance.
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and (Start/Reload)
flashes.
Energy-saving mode is active
Press Start/Reload.
E:36 -10 / E:30 -80
The detergent solution
is not being pumped
out.
The water outlet hose is connected too high, is kinked
or trapped, or has been extended impermissibly.
Check the installation of the water outlet hose.
Page13
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
The drain pump is blocked or the pump cover is not in-
stalled correctly.
Check that the pump cover is installed correctly.
Page35
Clean the drain pump.
Page35
Detergent dosage is too high.
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
is activated.
Start the Spin programme or a suitable draining pro-
gramme.
Page22
E:36 -25 -26 Drain pump is blocked.
Clean the drain pump.
Page35
H:32 The appliance has interrupted the spin cycle because
the laundry is unevenly distributed.
Redistribute the laundry in the drum.
38
Troubleshooting en
Fault Cause and troubleshooting
E:30 -10 / The tap is turned off.
Turn on the tap.
The water inlet hose is kinked or jammed.
Check the installation of the water inlet hose.
Page13
The filters in the water inflow are blocked.
Clean the filters in the water inflow.
Scan the QR code to see an animation of the process.
The water pressure is low.
Check whether the tap has sufficient water pressure.
The water level measuring system is defective.
With this error message, the appliance starts a draining
process.
1.
Wait approx. 5 minutes until the draining process
ends.
2.
Restart the appliance.
If required, start the draining process again.
3.
If the fault persists, call customer service.
Page44
E:30 -20 Critical malfunction.
Turn off the water tap.
With this error message, the appliance starts a draining
process.
1.
Wait approx. 5 minutes until the draining process
ends.
2.
Restart the appliance.
If required, start the draining process again.
3.
If the fault persists, call customer service.
Page44
Detergent dosage is too high.
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Additional water has been added.
Do not add any extra water to the appliance while it
is operating.
39
en Troubleshooting
Fault Cause and troubleshooting
All other error codes. Malfunction
1.
Press and hold Water& Rinse Plus and Prewash
for 3seconds to restart the appliance.
2.
If the fault occurs again, disconnect the appliance
from the power supply for at least 30 seconds.
Unplug the appliance from the mains or switch off the
circuit breaker in the fuse box.
3.
If the fault persists, call customer service.
Page44
Please specify the exact error message when calling. If
possible, document the fault with photos and videos.
flashes and the pro-
gramme is paused.
The appliance has detected fluctuations in the power
supply.
No action required. If the power supply is stable, the
programme continues to run as normal.
Note: The programme duration is extended.
or heavy foam
build-up.
Detergent dosage is too high.
Mix one tablespoon of fabric softener with 0.5 litres
of water and pour the mixture into compartment II
(not for outdoor clothing, sportswear or items stuffed
with down).
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
flashes. The door is not completely closed.
1.
Ensure that there is no laundry trapped in the door.
2.
Close the door.
Drum cleaning is required.
Clean the drum.
Page33
The display and but-
tons do not respond.
Software fault.
1.
Press and hold Water& Rinse Plus and Prewash
for 3seconds to restart the appliance.
2.
If the fault occurs again, disconnect the appliance
from the power supply for at least 30 seconds. Un-
plug the appliance from the mains or switch off the
circuit breaker in the fuse box.
HomeConnect is not
working properly.
Different causes are possible.
1.
Reset the appliance network settings.
Page32
2.
Set up HomeConnect again.
Page31
Go to
www.home-connect.com
.
The programme does
not start.
Childproof lock is activated.
Deactivate the childproof lock.
Page30
40
Troubleshooting en
Fault Cause and troubleshooting
The programme does
not start.
Finish in is activated.
Check whether Finish in is activated.
Page21
The programme is
paused or has been
interrupted, but the
door will not open.
The temperature is too high.
Start the Rinse programme or wait until the temper-
ature has dropped.
Water level is too high.
Start the Spin programme or a suitable draining pro-
gramme.
Page22
The door cannot be
opened due to a
power cut.
The door is locked.
Open the door using the emergency release.
Page43
Drum jerks after the
programme starts.
Not a fault. An internal motor test is started.
No action required.
Drum rotates, water
does not flow in.
Not a fault. Load detection is active for up to 2
minutes.
No action required.
No water is visible in
the drum.
Not a fault. Water is below the visible area.
No action required.
The spin cycle runs
several times.
Not a fault. The appliance eliminates an imbalance by
repeatedly redistributing the laundry.
No action required.
The appliance is vi-
brating, 'wandering'
and making loud
noises during the spin
cycle.
Appliance is not correctly aligned.
Align the appliance.
Page15
The appliance feet are not fixed.
Secure the appliance's feet.
Page15
Transit bolts have not been removed.
Remove the transit bolts.
High spin speed not
reached.
The appliance is using a reduced spin speed to elimin-
ate an imbalance.
No action required.
The programme dura-
tion changes during
the wash cycle.
Not a fault. The programme sequence is optimised
electronically, another rinse cycle is switched on due to
heavy foam build-up, or an imbalance is eliminated.
No action required.
Whooshing, hissing or
sucking noises.
Not a fault. Water is pumped in or detergent solution is
pumped out.
No action required.
Banging noises, rat-
tling in the drain
pump.
A foreign object is in the drain pump.
Clean the drain pump.
Page35
41
en Troubleshooting
Fault Cause and troubleshooting
There are detergent
residues on the laun-
dry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
Start the Rinse programme or brush out the laundry
after drying.
Damp stains have
formed on the fabrics
after the Iron Assist
programme has
ended.
Water droplets from the drum or from the door have
moistened the fabrics. The drops come from either
condensed steam or the residual moisture from the
previous wash programme.
Iron the fabrics or hang them up to dry.
The laundry is too wet
after the spinning
cycle.
A low spin speed is selected.
Start the Spinprogramme.
The next time you run a wash cycle, set a higher
spin speed.
The appliance is using a reduced spin speed to elimin-
ate an imbalance.
1.
Redistribute the laundry in the drum.
2.
Start the Spinprogramme.
Creasing. The selected programme is unsuitable for the type of
fabric.
Set a suitable programme.
Page22
A high spin speed is selected.
The next time you run a wash cycle, set a lower spin
speed.
The load is unsuitable.
Observe the programme's maximum load capacity.
Page22
Prepare the laundry.
Page26
Water is leaking out at
the water inlet hose.
The water inlet hose is not correctly connected or is
damaged.
Check the installation of the water inlet hose.
Page11
Replace the water inlet hose if it is damaged.
Water is leaking out at
the water outlet hose.
The water outlet hose is not connected correctly or is
damaged.
Check the installation of the water outlet hose.
Page11
Replace the water outlet hose if it is damaged.
Water is leaking from
below the door.
Dirt on the door or seal causes leaks.
Clean the door and the seal.
42
Transportation, storage and disposal en
Fault Cause and troubleshooting
Detergent or fabric
softener drips off the
seal and collects on
the door or in the seal
fold.
There is too much detergent or fabric softener in the
detergent drawer.
When dosing, observe the marking in the detergent
drawer.
Page29
Residual water is
present in the com-
partment .
Insert in compartment is blocked.
Clean the detergent drawer.
Page34
Fabric softener re-
mains in the detergent
drawer.
The use of fabric softener is not supported for the se-
lected programme.
Check whether the use of fabric softener is suppor-
ted for the selected programme.
Page22
Odours have formed
in the appliance.
Humidity and detergent residue may promote the form-
ation of bacteria.
Clean the drum.
Page33
If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
18.1 Emergency release
Releasing the door
Requirement: The drain pump is
empty.
Page35
1.
ATTENTION‒Escaping water
may cause material damage.
Do not open the door if you can
see water through the glass.
Pull the emergency unlock down-
wards with a tool and release.
The door lock is released.
2.
Insert the maintenance flap and
lock it into place.
3.
Close the service flap.
Transportation, storage and disposal19 Transportation, stor-
age and disposal
19.1 Removing the appliance
1.
Turn off the tap.
2.
Put the appliance into standby
mode.
Page30
3.
Unplug the appliance's mains plug.
4.
Drain the water.
"Cleaning the drain pump",
Page35
5.
Detach the hoses.
19.2 Inserting the transit bolts
Secure the appliance before trans-
portation using transit bolts in order
to prevent transport damage.
43
en Customer Service
1.
Use a screwdriver to remove the
cover cap
1
.
Retain the cover cap.
2.
Insert the 4 transit bolts.
19.3 Using the appliance again
For further information, see Install-
ation and connection
Page11
and Starting an empty washing
cycle
Page15
.
19.4 Disposing of old appli-
ance
Valuable raw materials can be re-
used by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the
appliance, thereby putting their lives
at risk.
The appliance must not be set up
behind a lockable door, a sliding
door or a door with a hinge on the
side opposite to the appliance,
which prevents appliance from
opening fully.
With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.
1.
Unplug the appliance from the
mains.
2.
Cut through the power cord.
3.
Dispose of the appliance in an en-
vironmentally friendly manner.
Information about current disposal
methods are available from your
specialist dealer or local authority.
This appliance is labelled
in accordance with
European Directive
2012/19/EU concerning
used electrical and elec-
tronic appliances (waste
electrical and electronic
equipment - WEEE).
The guideline determines
the framework for the re-
turn and recycling of
used appliances as ap-
plicable throughout the
EU.
Customer Service20 Customer Service
Function-relevant genuine spare parts
according to the corresponding Eco-
design Directive can be obtained
from Customer Service for a period
of at least 10years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.
Furthermore, our Customer Service
will continue to provide you with
other function-relevant and storable
genuine spare parts for up to
15years from the date on which your
appliance was placed on the market.
For more information, please contact
our Customer Service team.
1
The number of cover caps varies depending on the model.
44
Consumption values en
Note: Under the terms of the manu-
facturer's warranty the use of Cus-
tomer Service is free of charge.
Detailed information about the war-
ranty period and the warranty condi-
tions in your country is available via
the QR code on the enclosed docu-
ment on service contacts and war-
ranty conditions, from our customer
service or on our website.
You can find the contact details for
our customer service via the QR
code on the enclosed document on
service contacts and warranty condi-
tions or on our website.
20.1 Product number (E-Nr.),
production number (FD)
and consecutive number-
ing (Z-Nr.)
If you contact Customer Service, you
will require the product number (E-
Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.),
which you can find on the appliance's
rating plate.
Depending on the model, the rating
plate is located:
On the inside of the door.
Underneath the drum opening.
On the inside of the maintenance
flap.
On the rear of the appliance.
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
Consumption values21 Consumption values
The following information is provided in accordance with the EU Ecodesign
Regulation. The values given for programs other than the Eco 40-60 are indicat-
ive only and were determined in accordance with the applicable standard
EN60456.
Programme Load
(kg)
Pro-
gramm
e dura-
tion
(h:min)
1
Energy
con-
sump-
tion
(kWh/
cycle)
1
Water
con-
sump-
tion (l/
cycle)
1
Max-
imum
temper-
ature
(°C) 5
mins
1
Spin
speed
(rpm)
1
Resid-
ual
mois-
ture
(%)
1
Eco 40-60
2
10.0 3:59 1.085 78.0 40 1351 53.00
Eco 40-60
2
5.0 3:00 0.390 45.0 27 1351 51.50
1
Due to the influence of water pressure, hardness and inlet temperature, ambient tem-
perature, type, amount and soiling of laundry, detergent used, fluctuations in the
power supply and the selected additional functions, the actual values may deviate
from the stated values.
2
Test programme in accordance with the EU Ecodesign Directive and the EU Energy
Labelling Regulation with cold water (15°C).
45
en Technical data
Programme Load
(kg)
Pro-
gramm
e dura-
tion
(h:min)
1
Energy
con-
sump-
tion
(kWh/
cycle)
1
Water
con-
sump-
tion (l/
cycle)
1
Max-
imum
temper-
ature
(°C) 5
mins
1
Spin
speed
(rpm)
1
Resid-
ual
mois-
ture
(%)
1
Eco 40-60
2
2.5 2:33 0.200 34.0 23 1351 55.80
Cottons 20°C 9.0 3:29 0.410 103.0 23 1400 53.00
Cottons 40°C 9.0 3:29 1.340 103.0 37 1400 53.00
Cottons 40°C
+ Prewash
9.0 4:12 1.440 108.0 36 1400 53.00
Cottons 60°C 9.0 3:29 1.800 103.0 59 1400 53.00
Easy Care
40°C
4.0 2:29 0.850 64.0 44 1200 31.00
Mixed Load
40°C
4.0 1:00 0.680 47.0 41 1400 55.00
Wool 30°C 2.0 0:40 0.240 44.0 24 800 32.00
Technical data22 Technical data
Appliance height 84.5cm
Appliance width 59.8cm
Appliance depth 59.0cm
Appliance depth
with door closed
63.2cm
Appliance depth
with door open
104.9cm
Weight 70.0kg
Maximum load 10.0kg
Mains voltage 220-240V, 50Hz
Minimum in-
stallation protec-
tion
10A
Nominal power 2300W
Power consump-
tion
Standby mode:
0.50W
Left-on mode:
2.00W
Time until the
networked
standby mode
is set (Wi-Fi):
5mins
Networked
standby mode
(Wi-Fi): 0.50W
Water pressure Minimum:
100kPa (1bar)
Maximum:
1000kPa
(10bar)
1
Due to the influence of water pressure, hardness and inlet temperature, ambient tem-
perature, type, amount and soiling of laundry, detergent used, fluctuations in the
power supply and the selected additional functions, the actual values may deviate
from the stated values.
2
Test programme in accordance with the EU Ecodesign Directive and the EU Energy
Labelling Regulation with cold water (15°C).
46
Technical data en
Length of the wa-
ter inlet hose
150cm
Length of the wa-
ter outlet hose
150cm
Length of the
power cord
210cm
More information about your model
can be found online at
https://
eprel.ec.europa.eu/qr/2504821
1
.
This web address is linked to the offi-
cial EU EPREL product database.
22.1 Information regarding
Free and Open Source
Software
This product includes software com-
ponents that are licensed by the
copyright holders as free software or
open source software.
The applicable licence information is
stored on your home appliance. You
can also access the applicable li-
cence information via your
HomeConnect app: "Profile -> Legal
information -> Licence Information".
2
You can also download the licence
information on the brand product
website. (Please search on the
product website for your appliance
model and additional documents). Al-
ternatively, you can request the relev-
ant information from oss-
[email protected] or BSH Hausger-
äte GmbH, Carl-Wery-Str. 34, 81739
Munich, Germany.
The relevant source code will be
made available on request.
Please send your request to oss-
[email protected] or BSH Hausger-
äte GmbH, Carl-Wery-Str.34, 81739
Munich, Germany.
Subject: „OSSREQUEST“
The cost of performing your request
will be charged to you. This offer is
valid for three years from the date of
purchase or at least as long as we
offer support and spare parts for the
relevant appliance.
1
Only applies to countries in the European Economic Area
2
Depending on the appliance specifications
47
en Declaration of Conformity
Declaration of Conformity23 Declaration of Conformity
BSH Hausgeräte GmbH hereby declares that the appliance with Home Connect
functionality conforms to the essential requirements and other relevant provi-
sions of Directive 2014/53/EU.
A detailed RED Declaration of Conformity can be found online at
www.bosch-
home.com
among the additional documents on the product page for your ap-
pliance.
Hereby, BSH Hausgeräte GmbH declares that the appliance with HomeCon-
nect functionality is in compliance with relevant statutory requirements.
1
A detailed Declaration of Conformity can be found online at
www.bosch-
home.co.uk
among the additional documents on the product page for your
appliance.
1
2.4 GHz band (2400–2483.5MHz): Max. 100mW
5-GHz band (5150–5350MHz + 5470–5725MHz): max. 180mW
BE BG CZ DK DE EE IE EL ES
FR HR IT CY LI LV LT LU HU
MT NL AT PL PT RO SI SK FI
SE NO CH TR IS UK (NI)
5GHz WLAN (Wi-Fi): For indoor use only.
AL BA MD ME MK RS UK UA
5GHz WLAN (Wi-Fi): For indoor use only.
23.1 Statement of Compliance
for Great Britain
The full Statement of Compliance ac-
cording to the Product Security and
Telecommunications Infrastructure
(Security Requirements for Relevant
Connectable Products) Regulations
2023 can be found online at
www.bosch-home.co.uk among the
additional documents on the product
page for your appliance.
Product type
This statement of compliance covers
the products described in this inform-
ation for use whose model identifier
group is seen on the title page. The
full model identifier is made up of the
characters before the slash in the
product number (E no.) which can be
found on the rating plate. Alternat-
ively, you can also find the model
identifier in the first line of the UK En-
ergy Label.
1
Only applies to Great Britain
48
Declaration of Conformity en
Name and address of manufacturer
BSH Hausgeräte GmbH, Carl-Wery-
Strasse 34, 81739 München, Ger-
many
This statement of compliance is pre-
pared by the manufacturer.
The manufacturer, BSH Hausgeräte
GmbH deems that it has complied
with
provision 5.1-1 of ETSI EN 303
645 v2.1.1 and, where relevant,
provision 5.1-2 of ETSI EN 303
645 v2.1.1;
provision 5.2-1 of ETSI EN 303
645 v2.1.1;
provision 5.3-13 of ETSI EN 303
645 v2.1.1.
Support period
BSH Hausgeräte GmbH will provide
security updates that are necessary
to maintain the main functions free of
charge until at least 28/02/2034.
49
Many thanks for choosing a
Bosch home appliance!
Register your new appliance now on MyBosch and benefit directly from:
• Expert advice and tips to make the most of your appliance
• Options for warranty extension
• Discounts on spare parts and accessories
• Digital information for use and all appliance data to hand
• Easy access to Bosch Home Appliance Service
Simple to register, free of charge – including on mobile devices:
www.bosch-home.com/welcome
Need some help?
You can find it here.
Expert advice on your Bosch home appliances, help with problems or repairs by
professionals from Bosch.
Discover all the different ways Bosch can assist you:
www.bosch-home.com/service
The contact details of all countries are listed in the attached service directory.
BSH Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München, GERMANY
www.bosch-home.com
A Bosch Company
Valid within Great Britain:
Imported to Great Britain by
BSH Home Appliances Ltd.
Grand Union House
Old Wolverton Road
Wolverton, Milton Keynes
MK12 5PT
United Kingdom
*9002045016*
9002045016 (060219)
en
