Electric Cooktop
User manual
CC70F36
*****
To nd out if your model is ENERGY STAR Certied
go to www.energystar.gov/productnder
2 English
Contents
ContentsContents
Important safety instructions 3
What you need to know about safety instructions 3
For your safety 4
Surface cooking units 5
Electrical safety 7
Child safety 7
Ventilating hood 8
Glass/ceramic cooking surfaces 8
Critical installation warnings 8
Critical usage warning 9
Usage cautions 11
Critical cleaning warnings 13
California Proposition 65 Warning 15
Before you start 15
About induction cooktop cooking 15
Location of the induction cooktop elements and controls 16
Cooking areas 17
Initial cleaning 17
Digital display 17
Safety shutoff 17
Operation 18
Residual heat indicator 18
Switching the appliance on 18
Select cooking zone and heat setting 18
Using keep warm 19
Power boost control 19
Power management 19
Switching the appliance off 20
SYNC 20
Quick stop 21
Pause 21
Using the child safety lock 21
Timer 22
Sound on/off 22
Before using the cooktop 23
Cookware for induction cooking zones 24
Using the correct size cookware 24
Pot and pan sizes 24
Operating noises 25
Using suitable induction cookware 25
Temperature detection 26
Protecting the cooktop surface 26
Using the SmartThings connect feature 27
SmartThings 27
Installation 27
Samsung account 28
Getting started 28
Cooktop app 28
Monitoring your cooktop remotely 28
Controlling your Hood remotely 28
Troubleshooting 29
Maintaining your appliance 29
Care and cleaning of the glass cooktop 29
Troubleshooting and Information code 31
Troubleshooting 31
Information codes 32
Warranty (U.S.A) 33
Warranty (CANADA) 34
Appendix 36
Open source announcement 36
Model name & serial number 36
English 3
Important safety instructions
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Important safety instructions
Read and follow all instructions before using your cooktop to
prevent the risk of re, electric shock, personal injury, or damage
when using the cooktop. This guide does not cover all possible
conditions that may occur. Always contact your service agent or
the manufacturer about problems that you do not understand.
WHAT YOU NEED TO KNOW ABOUT
SAFETY INSTRUCTIONS
Warnings and Important safety instructions in this manual do not
cover all possible conditions and situations that may occur. It is
your responsibility to use common sense, caution, and care when
installing, maintaining, and operating your cooktop.
Important safety symbols and precautions
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal
injury or death.
CAUTION
Hazards or unsafe practices that may result in minor personal
injury or property damage.
CAUTION
To reduce the risk of re, explosion, electric shock, or personal
injury when using your cooktop, follow these basic safety
precautions.
Do NOT attempt.
Do NOT disassemble.
Do NOT touch.
Follow directions explicitly.
Unplug the power plug from the wall socket.
Make sure the machine is grounded to prevent electric shock.
Call a Samsung service center for help.
Note
These warning signs are here to prevent injury to you and others.
Please follow them explicitly.
After reading this section, keep it in a safe place for future
reference.
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Important safety instructions
Important safety instructions
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FOR YOUR SAFETY
When using electrical appliances, you should follow basic safety
precautions, including the following:
CAUTION
• Use this appliance only for its intended purpose as described
in this Owner’s Manual.
• Potentially hot surfaces include cooktop, the cooktop facing,
and areas near the cooktop.
User servicing - Do not repair or replace any part of the
appliance unless specically recommended in this manual.
All other servicing should be referred to a qualied
technician.
Always disconnect the power to the appliance before
servicing by removing the fuse or switching off the circuit
breaker.
• Do not store items of interest to children in cabinets
above the cooktop surface. Children climbing on the
cooktop to reach items could be seriously injured.
• Do not leave children alone. Never leave children alone
or unattended in an area where this appliance is in use.
They should never be allowed to sit or stand on any part
of the appliance.
• Never use your appliance for warming or heating the
room.
• Do not use water on grease res. Turn off the cooktop
to avoid spreading the ames. Smother the re or
ames or use a dry chemical, baking soda, or foam-type
extinguisher.
• Storage in or on the appliance. Do not store ammable
materials near the surface units. Be sure all packing
materials are removed from the appliance before
operating it. Keep plastics, clothes, and paper away from
parts of the appliance that may become hot.
• Wear proper apparel. Never wear loose-tting or hanging
garments while using the appliance.
• Use only dry potholders. Placing moist or damp
potholders on hot surfaces may result in burns from
steam. Do not let the potholder touch hot heating
elements. Do not use a towel or other bulky cloth.
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Important safety instructions
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• Teach children not to play with the controls or any other
part of the cooktop.
• Be sure your appliance is properly installed and grounded
by a qualied technician.
• Avoid scratching or striking the cooktop. Doing so may
lead to glass breakage. Do not cook on a cooktop with
broken glass. Shock, re, or cuts may occur.
• For your safety, do not use high-pressure water cleaners
or steam jet cleaners to clean any part of the cooktop.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent, or similarly qualied
persons to avoid creating a hazard.
• The appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety.
• Do not lean on the cooktop as you may turn the control
knobs inadvertently.
SURFACE COOKING UNITS
• Never leave surface units unattended at high heat
settings. Boilovers cause smoking and greasy spillovers
that may ignite.
• Protective Liners – Do not use aluminum foil to line
surface unit drip bowls or oven bottoms, except as
suggested in the manual. Improper installation of these
liners may result in a risk of electric shock or re.
• Do not lift the cooktop. Lifting the cooktop can damage
the cooktop and cause the cooktop to malfunction.
• Never use the glass cooktop surface as a cutting board.
• Use care when touching the cooktop. The glass surface of
the cooktop will retain heat after the controls have been
turned off.
• Use proper pan sizes. This appliance is equipped with
surface units of different size. Select pots and pans that
have at bottoms large enough to cover the surface area
of the heating element. Using undersized cookware will
expose a portion of the heating element to direct contact
and may result in the ignition of clothing. Matching the
size of the pot or pan to the burner will also improve
efciency.
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Important safety instructions
Important safety instructions
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• Cookware Handles Should Be Turned Inward and Not
Extend Over Adjacent Surface Units – To reduce the risk
of burns, ignition of ammable materials, or spillage
due to unintentional contact with cookware, position
cookware handles so that they are turned inward and do
not extend over adjacent surface units.
• Glazed cookware. Only certain types of glass, glass/
ceramic, ceramic, earthenware, or other glazed cookware
can be used for rangetop service without breaking due to
sudden changes in temperature.
• Always turn the surface units off before removing
cookware.
• Keep an eye on foods being fried at high or medium high
heat settings.
• To avoid oil spillover and re, use a minimum amount of
oil when shallow pan-frying and avoid cooking frozen
foods that have excessive amounts of ice.
• Do not operate the cooktop without cookware. If the
cooktop operates without cookware, the control knobs
will become hot.
• Do not move the container and bowl in a horizontal
position on cooktop surface.
• Be careful when placing spoons or other stirring utensils
on the glass cooktop surface when it is in use. They may
become hot and could cause burns.
• Cleaning. Read and follow all instructions and warnings
on the cleaning cream labels.
• Be sure you know which control knob operates each
surface unit. Make sure you have turned on the correct
surface unit.
• When preparing aming foods under the hood, turn the
fan on.
• Do not store heavy items above the cooktop surface that
could fall and damage it.
• Do not Use Decorative Surface Element Covers – If an
element is accidentally turned on, the decorative cover
will become hot and possibly melt. Burns will occur if the
hot covers are touched. Damage may also be done to the
cooktop.
• Appliance is not intended to be operated by means of an
external timer or separate remote-control system.
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Important safety instructions
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ELECTRICAL SAFETY
Use factory installed exible cord to connect to power supply
only, do not use power supply cord kit.
• The cooktop should be serviced only by qualied
service personnel. Repairs carried out by unqualied
individuals may cause injury or a serious malfunction. If
your appliance is in need of repair, contact a Samsung
authorized service center. Failure to follow these
instructions may result in damage and void the warranty.
• Flush - mounted appliances may be operated only after
they have been installed in cabinets and workplaces
that conform to the relevant standards. This ensures
that the appliances are installed in compliance with the
appropriate safety standards.
• If your appliance malfunctions or if fractures, cracks, or
splits appear:
‐ switch off all cooking zones
‐ unplug the cooktop from the AC wall outlet
‐ contact your local Samsung service center.
WARNING
If the surface is cracked, switch off and unplug the appliance to
avoid the possibility of electrical shock. Do not use your cooktop
until the glass surface has been replaced.
CHILD SAFETY
WARNING
• This appliance is not intended for use by young children
or inrm persons without the adequate supervision of a
responsible adult.
• Young children should be supervised to ensure that they do
not play with the appliance.
• The cooking zones will become hot when you cook. To keep
small children from being burned, always keep them away
from the appliance while you are cooking.
WARNING
Accessible parts may become hot during use. To avoid burns,
young children should be kept away.
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Important safety instructions
Important safety instructions
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VENTILATING HOOD
• Clean ventilating hoods frequently. Do not let grease
accumulate on the hood or lter.
• When aming foods under the hood, turn the fan on.
GLASS/CERAMIC COOKING SURFACES
• DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS.
Surface units may be hot even though they are dark in
color. Areas near surface units may become hot enough
to cause burns. During and after use, do not touch, or
let clothing or other ammable materials contact the
surface units or areas near the units until they have had
sufcient time to cool. Among these areas are the cook-
top and the facing of the cooktop.
• Do not cook on a broken cooktop. If the cooktop should
break, cleaning solutions and spillovers may penetrate
the broken cooktop and create a risk of electric shock.
If your cooktop breaks, contact an authorized Samsung
service center immediately.
Clean the cooktop with caution. If a wet sponge or cloth is
used to wipe spills on a hot cooking area, be careful to avoid
steam burns. Some cleaners can produce noxious fumes if
applied to a hot surface.
CRITICAL INSTALLATION WARNINGS
WARNING
• This appliance must be installed by a qualied technician
or service company.
‐ Failing to have a qualied technician install the
cooktop may result in electric shock, re, an
explosion, problems with the product, or injury.
• Unpack the cooktop, remove all packaging material and
examine the cooktop for any damage such as dents. If
there is any damage, do not operate the cooktop and
notify your dealer immediately.
• Plug the power cord into a properly grounded outlet with
the proper conguration. Your cooktop should be the
only item connected to this circuit.
• Keep all packaging materials out of the reach of children.
Children may use them for play and injure themselves.
• Install the cooktop on a sturdy, level cabinet that can
support its weight.
‐ Failing to do so may result in problems with the
cooktop.
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Important safety instructions
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• This appliance must be properly grounded.
• Do not ground the appliance to a gas pipe, plastic water
pipe, or telephone line.
‐ This may result in electric shock, re, an explosion, or
problems with the product.
• Do not cut or remove the grounding prong from the
power cord under any circumstances.
• Connect the cooktop to a circuit that provides the correct
amperage.
• Do not install this appliance in a humid, oily or dusty
location, or in a location exposed to direct sunlight or
water (rain drops).
‐ This may result in electric shock or re.
• Do not use a damaged power cord or loose wall socket.
‐ This may result in electric shock or re.
• Do not pull or bend the power cord excessively.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a
heavy object on the power cord, or insert the power cord
between objects.
‐ This may result in electric shock or re.
If the power cord is damaged, contact your nearest Samsung
service center.
CRITICAL USAGE WARNING
CAUTION
• If the appliance is ooded by any liquid, please contact
your nearest Samsung service center. Failing to do so
may result in electric shock or re.
• If the appliance produces a strange noise, a burning
smell, or smoke, unplug the power plug immediately and
contact your nearest Samsung service center.
‐ Failing to do so may result in electric shock or re.
• In the event of a gas leak (such as propane gas, LP gas,
etc.), ventilate the area immediately. Do not touch the
power cord. Do not touch the appliance.
‐ A spark may result in an explosion or re.
• Take care not to contact the cooktop surface with your
body while cooking or just after cooking.
‐ Failing to do so may result in burns.
• Always observe safety precautions when using your
cooktop. Never try to repair the cooktop on your own -
there is dangerous voltage inside. If the cooktop needs
to be repaired, contact an authorized Samsung service
center near you.
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Important safety instructions
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• If you use the appliance when it is contaminated by
foreign substances such as food waste, it may result in a
problem with the appliance.
• Do not attempt to repair, disassemble, or modify the
appliance yourself.
‐ Since a high voltage current enters the product
chassis, it may result in electric shock or re.
‐ When a repair is needed, contact your nearest
Samsung service center.
• If any foreign substance such as water has entered the
appliance, contact your nearest Samsung service center.
‐ Failing to do so may result in electric shock or re.
• Do not touch the power cord with wet hands.
‐ This may result in electric shock.
• Do not turn the appliance off while an operation is in
progress.
‐ This may cause a spark and result in electric shock or
re.
• Keep all packaging materials well out of the reach of
children, as packaging materials can be dangerous to
children.
‐ If a child places a plastic bag over his or her head, the
child can suffocate.
• Do not let children or any person with reduced physical,
sensory, or mental capabilities use this appliance
unsupervised.
• Keep pets away from the appliance because pets
may step on the controls of the appliance, causing a
malfunction.
• Make sure that the appliance’s controls and cooking
areas are out of the reach of children.
‐ Failing to do so may result in electric shock, burns, or
injury.
• Do not use or place ammable sprays or objects near the
cooktop.
‐ Flammable items or sprays can cause res or an
explosion.
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Important safety instructions
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• Do not insert ngers, foreign substances, or metal
objects such as pins or needles into inlets, outlets, or
holes. If foreign substances are inserted into any of these
holes, contact your product provider or nearest Samsung
service center.
• Never use this appliance for purposes other than cooking.
‐ Using the appliance for any purpose other than
cooking may result in re.
• Never heat plastic or paper containers and do not use
them for cooking.
‐ Failing to do so may result in a re.
• Do not heat food wrapped in paper from magazines,
newspapers, etc.
‐ This may result in a re.
• Do not hold food in your bare hands during or
immediately after cooking.
‐ Use cooking gloves. The food may be very hot and you
could burn yourself.
‐ As the handle and cooktop surfaces may be hot
enough to cause burns after cooking, use cooking
gloves to protect your hands from burns.
USAGE CAUTIONS
CAUTION
• If the surface is cracked, turn the appliance off.
‐ Failing to do so may result in electric shock.
• Dishes and containers can become hot. Handle with care.
• Hot foods and steam can cause burns. Carefully remove
container coverings, directing the steam away from your
hands and face.
• Remove lids from baby food jars before heating. After
heating baby food, stir well to distribute the heat evenly.
Always test the temperature by tasting before feeding
the baby. The glass jar or the surface of the food may
appear to be cooler than the interior, which can be hot
enough to burn an infant’s mouth.
• Take care as beverages or food may be very hot after
heating.
‐ Especially when feeding a child, make sure that the
food or beverage has cooled sufciently.
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Important safety instructions
Important safety instructions
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• Take care when heating liquids such as water or other
beverages.
‐ Make sure to stir during or after cooking.
‐ Avoid using a slippery container with a narrow neck.
‐ Wait at least 30 seconds after heating before
removing the heated liquid.
‐ Failing to do so may result in an abrupt overow of
the contents and cause burns.
• Do not stand on top of the appliance or place objects
(such as laundry, lighted candles, lighted cigarettes,
dishes, chemicals, metal objects, etc.) on the appliance.
‐ This may result in electric shock, re, problems with
the product, or injury.
• Do not operate the appliance with wet hands.
‐ This may result in electric shock.
• Do not spray volatile substances such as insecticide onto
the surface of the appliance.
‐ As well as being harmful to humans, it may also result
in electric shock, re, or problems with the product.
• Do not put your face or body close to the appliance while
cooking.
‐ Take care that children do not come too close to the
appliance.
‐ Failing to do so may result in children burning
themselves.
• Do not scratch the glass of the cooktop with a sharp
object.
‐ This may result in the glass being damaged or broken.
• Do not store anything directly on top of the appliance
when it is in operation.
• Do not over-heat food.
‐ Overheating food may result in a re.
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CRITICAL CLEANING WARNINGS
CAUTION
• Do not clean the appliance by spraying water directly on
to it.
• Do not use benzene, thinner, or alcohol to clean the
appliance.
‐ This may result in discoloration, deformation,
damage, electric shock, or re.
• Take care not to hurt yourself when cleaning the
appliance (externally or internally).
‐ You may hurt yourself on the sharp edges of the
appliance.
• Do not clean the appliance with a steam cleaner.
‐ This may result in corrosion.
• Keep the cooktop surface clean. Food particles or
spattered oils stuck to the cooktop surface can cause
paint damage and reduce the efciency of the cooktop.
1. FCC NOTICE
FCC STATEMENT :
This equipment generates and uses ISM frequency energy and
if not installed and used properly, that is in strict accordance
with the manufacturer’s instructions, may cause interference
to radio and television reception. It has been type tested and
found to comply with limits for ISM Equipment pursuant to
part 18 of FCC Rules, which are designed to part 18 of FCC
Rules, which are designed to provide residential installation.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following:
• Reorient the receiving antenna of the radio or television.
• Relocate the Microwave Oven with respect to the receiver.
• Move the microwave oven away from the receiver.
• Plug the microwave oven into a different outlet so that the
microwave oven and the receiver are on different branch
codes.
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Important safety instructions
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The manufacturer is not responsible for any radio of TV
interference caused by unauthorized modication to this
microwave oven. It is the responsibility of the user to correct such
interference.
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
WARNING
Any changes or modications to this unit not expressly approved
by the party responsible for compliance could void the user’s
authority to operate the equipment.
FCC RF Exposure Requirements
This device complies with FCC RF radiation exposure limits set
forth for an uncontrolled environment. The antenna(s) used
for this transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter and must be
installed to provide a separation distance of at least 20cm from
all persons.
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Before you start
Before you start
About induction cooktop cooking
CAUTION
BEFORE COOKING
• Do not use the Induction cooktop surface as a cutting board.
• Do not place or store items that can melt or catch re on the Induction cooktop, even
when it is not being used.
• Turn the induction cooktop on only after placing the cookware on it.
• Do not store heavy items above the cooktop surface. They could fall and damage it.
CAUTION
DURING COOKING
• Metallic objects such as knives, forks, spoons, and lids should not be placed on the
induction cooktop surface since they can get hot.
• After use, switch off the induction element using its control. Do not rely on the pan
detector.
• Use this appliance for normal cooking and frying in the home only. It is not designed for
commercial or industrial use.
• Never use the induction cooktop to heat the room.
• Take care when plugging electrical appliances into a power outlet near the cooktop.
Power cords must not come into contact with the cooktop.
• Overheated fat and oil can catch re quickly. Never leave surface units unattended when
preparing foods in fat or oil, for example, when cooking french fries.
• Turn the cooking zones off after use.
• Never place combustible items on the induction cooktop. It may cause a re.
• Do not use the induction cooktop to heat aluminium foil, products wrapped in aluminium
foil, or frozen foods packaged in aluminium cookware.
• There is the risk of burns from the appliance if used carelessly.
• Do not let cables from electrical appliances touch hot cookware or the hot surface of the
induction cooktop.
2. IC Notice
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and Economic
Development Canada’s licence-exempt RSS(s). Operation is
subject to the following two conditions:
1) This device may not cause interference.
2) This device must accept any interference, including
interference that may cause undesired operation of the device.
• CAN ICES(B)/NMB(B)
IC RADIATION EXPOSURE STATEMENT:
This equipment complies with IC RSS-102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated so there is at least 8 inches
(20 cm) between the radiator and your body. This device and its
antenna(s) must not be co-located or operated in conjunction
with any other antenna or transmitter.
CALIFORNIA PROPOSITION 65 WARNING
WARNING
Cancer and Reproductive Harm - www.P65Warnings.ca.gov.
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Before you start
Before you start
• Do not use the induction cooktop to dry clothes.
• Never store ammable materials such as aerosols and detergents in the drawer or
cupboards under the induction cooktop.
• Users with Pacemakers or Active Heart Implants must keep their upper body at least 1
ft. (30 cm) from the induction cooking zones when they are turned on. If in doubt, you
should consult the manufacturer of your device or your doctor.
CAUTION
AFTER COOKING
• Do not touch the Induction elements until they have cooled down.
• The surface can stay hot for some time after cooking is complete. If you touch the surface
before it has had time to cool down sufciently, you can burn yourself.
• Immediately clean spills on the cooking area to prevent a tough cleaning chore later.
• After you have activated elements on the cooktop, the internal fan may come on for
cooling purposes.
• The fan activation time may differ depending on the temperature of the internal sensor.
(10 minutes or 20 minutes)
• If you have cabinet storage directly above the cooking surface, make sure that the items
in the cabinet are infrequently used and can be safely stored in an area subjected to
heat. Temperatures may be unsafe for items such as volatile liquids, cleaners, or aerosol
sprays.
CAUTION
If the cooktop is installed above an oven, do not use the cooktop while the oven's Self-
cleaning function is on.
Location of the induction cooktop elements and controls
Cooking zones
01
0403
02
05
06
08
07
01 Induction Left front 7", 1800 W with Power Boost 2300 W
02 Induction Left rear 7", 1800 W with Power Boost 2300 W
03 Induction Left SYNC, 3400 W with Power Boost 3600 W
04 Induction Center 11", 2300 W with Power Boost 4300 W
05 Induction Right front 6", 1200 W with Power Boost 1500 W
06 Induction Right rear 7", 1800 W with Power Boost 2300 W
07 Control Panel
08 Wi-Fi communication area
NOTE
Do not put cookware on the Wi-Fi communication area.
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Before you start
Control Panel
01
02
03 04
05
07
0806
01
Power To activate and deactivate the hob.
02
Timer To turn timer on or off and set timer.
03
Simmer To keep cooked food warm.
04
Pause
To switch all cooking zones on to the low power setting.
Press 3 seconds to lock or unlock the control panel.
(Child safety lock)
05
Cooking zone To select the cooking zone.
06
SYNC To activate SYNC Function.
07 Control key To set a heat setting and increase or decrease the time.
08
Power boost key To activate the function.
Cooking areas
• The cooking areas on your cooktop are identied by permanent circles on the glass
cooking surface. For the most efcient cooking, t the pan size to the element size.
• Pans should not extend more than ½" to 1" beyond the cooking area.
• For more information on selecting proper types of cookware, refer to the section Use
quality cookware in good condition. See page 23.
Initial cleaning
Wipe the ceramic glass surface with a damp cloth and ceramic cooktop glass cleaner.
WARNING
Do not use caustic or abrasive cleaners. The surface could be damaged.
Digital display
•
to , selected heat settings.
•
Residual heat (Still Hot).
•
Residual heat.
•
The child lock is activated.
•
message. A touch key has been touched and held for more than 8 seconds.
•
message. The cooktop has overheated because of abnormal operation.
•
The cookware is unsuitable or too small or no cookware has been placed on the
cooking zone.
(Example : An element was turned on with empty cookware on top.)
•
message. The power applied to the cooktop is too high or low.
Safety shutoff
• If the cooktop overheats because of abnormal operation,
will be displayed and the
cooktop will turn off.
• If cookware is unsuitable, too small, or no cookware has been placed on the cooking
zone,
will be displayed.
After 30 seconds, the corresponding cooking zone will turn off.
Other reasons why a cooking zone will switch itself off
All cooking zones will switch themselves off if liquid boils over and lands on the control panel.
The automatic shutoff will also be activated if you place a damp cloth on the control panel. In
both of these instances, you will need to turn the cooktop on again using the main Power (
)
key after the liquid or the cloth has been removed.
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Operation
Operation
Residual heat indicator
When an individual cooking zone or the cooktop is turned off, the presence of residual heat is
shown with an , (for "hot") in the digital display of the appropriate cooking zones. Even
after the cooking zone has been switched off, the residual heat indicator goes out only after
the cooking zone has cooled.
You can use the residual heat for thawing or keeping food warm.
WARNING
As long as the residual heat indicator is illuminated, there is a risk of burns.
WARNING
If the power supply is interrupted, the
, symbol will go out and information about
residual heat will no longer be available.
However, it may still be possible to burn yourself. This can be avoided by always taking care
when near the cooktop.
NOTE
The uppercase '
' indicates higher temperatures than the lowercase ' '.
Switching the appliance on
The appliance is switched on using the Power (
)
key.
Touch the Power (
)
key for approximately
1 ~ 2 seconds.
The digital displays will show
.
NOTE
After the Power (
)
key has been touched to switch on your appliance, a heat setting must
be selected within approximately 20 seconds. Otherwise, the appliance will switch itself off
for safety reasons.
Select cooking zone and heat setting
1. For selecting the cooking zone, touch the
corresponding cooking zone’s sensor.
2. For setting and adjusting the power level,
touch the Heat setting selectors.
NOTE
• The default level is set to 0 when selecting the cooking zone.
• To keep your food warm, select a cooking zone, and then touch the
Simmer (
) key.
• If more than one sensor is pressed for longer than 8 seconds,
will show in the heat
setting display. To reset, touch the Power (
)
key.
English 19
Operation
Using keep warm
1. Use this function to keep cooked food warm.
Touch the corresponding cooking zone’s
sensor.
2. Touch the Simmer ( ) key.
The burner display will be changed.
3. For setting and adjusting the Simmer level,
touch the Heat setting selectors.
4. Touch the Simmer (
) key again to turn off
the burner.
Power boost control
The Power Boost (
) function makes additional power available to each cooking zone
(for example, when you want to bring a large volume of water to a boil).
Cooking zones Max Boost time
Right front (6") 5 min
Left rear / front / SYNC 5 min
Right rear (7") 5 min
Center (11") 5 min
When the Max Boost times expire, the cooking zones automatically return to power level
.
NOTE
In certain circumstances, the Power Boost (
) function may be deactivated
automatically to protect the internal electronic components of the cooktop.
Power management
The cooking zones have a maximum power available to them.
If this power range is exceeded by switching on the Power Boost (
) function, Power
Management automatically reduces the heat setting of the cooking zone.
01
The indicator for this cooking zone alternates for
3 seconds between the set heat setting and the
maximum possible heat setting. After then, the
indicator changes from the set heat setting to
maximum possible heat setting.
20 English
Operation
Operation
Recommended settings
The power levels in the table below are guidelines. The power settings required for various
cooking methods depend on a number of variables, including the quality of the cookware
being used and the type and amount of food being cooked.
Setting Power levels Type of cooking
High/Boost
14 - 15
Boost
• Bringing water to a boil
• Start food cooking
• Quickly searing meat
Medium high 10 - 13
• Holding a rapid boil
• Deep fat frying, pan frying, stir frying
Medium 7 - 9
• Cooking sauces and gravies
• Steaming vegetables
Medium low 4 - 6
• Maintaining a slow boil
• Keeping foods cooking, poaching,
stewing
Low
1 - 3
Melt, Simmer
• Melting chocolate or butter
• Keeping foods warm
• Simmering
Switching the appliance off
To completely switch off the appliance, use the
Power (
)
key.
Touch the Power (
)
key for approximately
1 ~ 2 seconds.
NOTE
After switching off a single cooking zone or the entire cooking surface, the presence of
residual heat will be indicated in the digital displays of the corresponding cooking zones in
the form of an
, two steps for "hot".
As the temperature lowers, will change to , and then disappear.
SYNC
You can use the SYNC function to operate and control the two elements on the left side
simultaneously, as a single cooking zone, and then use containers large enough to cover two
burners. (Examples: oval cookware, large Non-circular cookware, large spaghetti pots, etc.)
1. Touch the SYNC (
) selector. The two left
elements are synched and will now work
together.
2. Use an element control as shown to adjust
the power level of the two left elements. The
power setting displays of the two left elements
(front and rear) will change together.
3. To disable the SYNC function, touch the
SYNC (
)selector.
NOTE
To turn the synched elements off, touch the SYNC
(
) key for any synched element.
The two synced elements will turn off
simultaneously.
English 21
Operation
Quick stop
To switch off a cooking zone, press and hold the
cooking zone sensor for 3 seconds.
Pause
The Pause function simultaneously switches all cooking zones that are switched on to the low
power setting and then back to the heat setting that was previously set. This function can be
used to briey interrupt and then continue the cooking process e.g. to take a telephone call.
When the Pause function is activated, all touch sensors except for the Pause, Lock (
)
key
are disabled. To resume cooking, touch the Pause (
) sensor again.
Control Panel Display
To Switch On
Touch Pause (
)
To Switch Off
Touch Pause (
)
Return to previous power level
NOTE
Timer functions are not stopped by the Pause function.
Using the child safety lock
You can use the child safety lock to safeguard against unintentionally turning on a cooking
zone and activating the cooking surface. Also the control panel, with the exception of the
Lock (
)
key (Only turn off control), can be locked in order to prevent the settings from
being changed unintentionally, for example, by wiping over the panel with a cloth.
Switching the child safety lock On/Off
1. Touch and hold the Lock ( )
key for
approximately 3 seconds. An acoustic signal
will sound as conrmation.
2. Touch any control sensor.
will appear in the displays, indicating the
child safety lock has been activated.
3. For switching the child safety lock off, touch
and hold the Lock (
)
key again for
3 seconds. An acoustic signal will sound as
conrmation.
NOTE
• Regardless of power on/off, child lock is activated.
• You can use lock control during cooking. In this case, To turn off the burner, you should
operate lock off or power off.
22 English
Operation
Operation
Timer
1. Press Cooking setting zone.
2. Press the Timer (
) key.
3. Long press on Timer setting screen increases
time quickly.
NOTE
• Default time(01 min) blinks.
• Timer icon is on.
• Blinking speed is On 0.5 sec and off 0.5 sec.
4. Do not blink while user is changing the key
value. (Touching control panel.)
• One unit of time increase is 1 minute.
• The timer can be adjusted from 0 to 99.
5. To cancle the timer settings, hold the Timer
(
) key for 3 seconds.
NOTE
• If there is no input for 3 seconds, timer setting is completed.
• When the setting is complete, display the power level again.
• When the timer is terminated, it sounds a beep several times. However, the cooking zone
will not be turned off.
Sound on/off
1. Touch the Power (
)
key for approximately
1 ~ 2 seconds.
2. Press the Timer
(
)
key for 3 seconds
within 10 seconds after the power has turned
on.
3. Sound will turn off and will be displayed
in the display.
4. To change the sound setting, repeat steps
2 and 3.
Sound will turn on and
will show in the
display.
NOTE
It is not possible to change the sound settings after 10 seconds from turning the
power on.
English 23
Operation
Before using the cooktop
Use quality cookware in good condition
The cookware used with the cooktop surface
should have at bottoms that make good contact
with the entire surface of the Cooking Zone.
Check for atness by rotating a ruler across the
bottom of the cookware. Be sure to follow all the
recommendations for using cookware.
Also remember to
• Use cookware made with the correct material for induction cooking.
See Cookware for induction cooking zones on page 24.
• Use quality cookware with heavier bottoms for better heat distribution. This provides for
more even cooking results.
• The pan size should match the amount of food being prepared.
• Do not let pans boil dry. This may cause permanent damage in the form of breakage,
fusion, or marring that can affect the ceramic cooktop. (This type of damage is not
covered by your warranty).
• Do not use dirty pans with grease buildup. Always use pans that are easy to clean after
cooking.
CAUTION
• The Cooking Zones may appear to be cool while turned ON and after they have been
turned OFF. The glass surface may be HOT from residual heat transferred from the
cookware and burns may occur.
• DO NOT TOUCH HOT COOKWARE or PANS directly with your hands.
Always use oven mitts or pot holders to protect your hands from burns.
• DO NOT SLIDE cookware across the cooktop surface. Doing so may permanently damage
the appearance of the ceramic cooktop.
CORRECT INCORRECT
Flat pan bottom & straight sides.
Curved or warped pan bottoms or sides.
Pan size meets or exceeds the
recommended minimum size for the
Cooking Zone. See Using the correct size
cookware.
Pan does not meet the minimum size
required for the Cooking Zone used. See
Using the correct size cookware.
Pan rests completely on the Cooktop
surface.
Pan bottom rests on cooktop trim or
does not rest completely on the cooktop
surface.
Pan is properly balanced.
Heavy handle tilts pan.
NOTE
ANY one of the incorrect conditions listed above may be detected by the sensors located
below the ceramic cooktop surface. If the cookware does not meet one or more of these
conditions, one or more of the Cooking Zones will not heat, and settings will ash in the
affected Cooking Zone display. Correct the problems before attempting to activate the
cooktop.
24 English
Operation
Operation
Using the correct size cookware
• The Induction Cooking Zones require that you use pots and pans of a minimum size or
larger at each location. The inner ring of each Cooking Zone is your guide to the correct
minimum pan size. The pan bottom must fully cover the inside for proper cooking to
occur.
• The thicker outside at each Cooking Zone is helpful to determine the maximum pan size.
After centering the cookware on the cooktop, make sure the cookware does not extend
more than
1
/2" beyond the thicker line on the Cooking Zone. The pan must fully contact
the glass surface without the bottom of the pan touching the metal cooktop trim.
NOTE
• If a pan made of the correct material is centered properly on any of the active Cooking
Zones but is too small, the affected Cooking Zone display will ash and the pan will not
heat.
• If cookware is unsuitable or too small or no cookware has been placed on the cooking
zone,
will be displayed. After 30 seconds, the corresponding cooking zone will turn off.
Pot and pan sizes
Induction cooking zones adapt automatically to the size of the bottom of the cookware up
to a certain limit. However the magnetic part of the bottom of the cookware must have a
minimum diameter depending upon the size of the cooking zone.
02
01
03
05
04
Cooking
zones
Minimum diameter of the
bottom of the cookware
1, 2, 5 7 inch
3 11 inch
4 6 inch
Cookware for induction cooking zones
The Induction element can only be turned on when cookware with a magnetic base is placed
on one of the cooking zones. You can use the cookware identied as suitable below.
Cookware material
Cookware material Suitable
Steel, Enamelled steel Yes
Cast iron Yes
Stainless steel If appropriately labelled by the manufacturer
Aluminium, Copper, Brass No
Glass, Ceramic, Porcelain No
NOTE
• Cookware appropriate for induction cooking is labelled as suitable by the manufacturer.
• Certain cookware can make noise when being used on induction cooking zones. These
noises do not indicate that the cooktop is malfunctioning and do not affect its operation
in any way.
English 25
Operation
Operating noises
You may hear the following operational noises:
• Cracking noises : You may hear a cracking noise when you are using cookware made of
two or more materials.
• Whistling : A whistling noise occurs when both back burners are in use.
This is caused by vibrations. Whistling can vary depending on the weight or material of
the cookware or the type of food you are cooking. (The noise can be reduced by using
thicker cookware.)
• Humming : You may hear a low humming when you set an element to a high power
setting. This sound is generated by energy transmission, and it will disappear when
cooktop is turned off.
• Clicking : Electric switches are operating.
• Hissing, Buzzing : You may hear a fan noise during cooktop operation.
You may continue to hear it even after the cooktop is turned off.
This is normal. The fan runs to cool down the temperature inside the cooktop. It will
automatically shut itself off after a short period of time.
These noises are normal and do not indicate any defects.
Using suitable induction cookware
Suitability test
Cookware is suitable for induction cooking if a
magnet sticks to the bottom of the cookware
and the cookware is labelled as suitable by the
cookware manufacturer.
Better pans produce better results
• You can recognize good pots and pans by their bases. The base should be as thick and
at as possible.
• When buying new pots or pans, pay particular attention to the diameter of the base.
Manufacturers often give only the diameter of the upper rim.
• Do not use pans which have damaged bases with rough edges or burrs. You can scratch
the ceramic cooktop permanently if you slide a pot or pan with a damaged base across
the surface.
• When cold, pan bases are normally bowed slightly inwards (concave).
They should never be bowed outwards (convex).
• If you want to use a special type of pot or pan, for example, a pressure cooker, a
simmering pan, or a wok, please follow the manufacturer’s instructions.
26 English
Operation
Operation
Energy saving tips
You can save valuable energy by observing the
following points:
• Always position pots and pans before
switching on the cooking zone.
• Dirty cooking zones and pan bases increase
power consumption.
• When possible, position lids rmly on
pots and pans so that the lids cover them
completely.
• Switch the cooking zones off before the end
of the cooking time and use the residual heat
to keep food warm.
Right!
Wrong!
Wrong!
Temperature detection
If for any reason the temperatures on any of the cooking zones exceeds the safety level, then
the cooking zone will automatically reduce the heat to a lower power level.
When you have nished using the cooktop, the cooling fan will continue to run until the
cooktop’s electronics have cooled down. The cooling fan switches itself on and off depending
upon the temperature of the electronics.
NOTE
If the induction cooktop overheats because of abnormal operation,
will be displayed and
the induction cooktop will turn off.
Protecting the cooktop surface
Cleaning
• Clean the cooktop before using it for the rst time.
• Clean your cooktop daily or after each use. This will keep your cooktop looking good and
can prevent damage.
• If a spillover occurs while you are cooking, immediately clean the spill while it is hot to
prevent a tough cleaning chore later. Using extreme care, wipe the spill with a clean, dry
towel.
• Do not allow spills to remain on the cooking area or the cooktop trim for a long period of
time.
• Do not use abrasive cleansing powders or scouring pads, which will scratch the cooktop.
• Do not use chlorine bleach, ammonia, or other cleansers not specically recommended
for use on a glass-ceramic surface.
Preventing marks and scratches
• Do not use glass cookware. It may scratch the cooktop.
• Do not place a trivet or wok ring between the cooktop and a pan or wok. These items can
mark or scratch the cooktop.
• Make sure the cooktop and the pan bottom are clean.
• Do not slide metal pans across the cooktop.
Preventing stains
• Do not use a soiled dish cloth or sponge to clean the cooktop surface. A lm will remain,
which may cause stains on the cooking surface after the area is heated.
• Continuously cooking on a soiled surface can result in a permanent stain.
Preventing other damage
• Do not allow plastic, sugar, or foods with high sugar content to melt onto the hot
cooktop. Should this happen, clean immediately.
• Do not let a pan boil dry as this will damage the cooktop and the pan.
• Do not use the cooktop as a work surface or cutting board.
• Do not cook food directly on the cooktop. Always use the proper cookware.
English 27
SmartThings
SmartThings
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”.
Download and install the SmartThings app provided by Samsung Electronics to your smart
device.
NOTE
• The supporting software version of the SmartThings app is subject to change according
to the OS supporting policy the manufacturer provides.
In addition, as for the SmartThings app or the functions that the app supports, the new
application update policy on the existing OS version can be suspended due to usability or
security reasons.
• The SmartThings app is subject to change without notice to improve usability or
performance. As the mobile phone OS version is updated every year, the SmartThings is
also updated continually according to the latest OS.
• If you have enquiries regarding the items mentioned above, please contact us on
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or non-
standard Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication
environment.
• If your Internet service provider has registered the MAC address of your PC or modem
for identication, your device may fail to connect to the Internet. If this happens, contact
your Internet service provider for technical assistance.
• The rewall settings of your network system may prevent your device from accessing the
Internet. Contact your Internet service provider for technical assistance. If this symptom
continues, contact a local Samsung service center or retailer.
• To congure the wireless access point (AP) settings, see the user manual of the AP
(router).
• Device support both Wi-Fi 2.4 GHz with IEEE 802.11 b/g/n and Soft-AP protocols. (IEEE
802.11 n is recommended.)
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable device.
Using the SmartThings connect feature
The cooktop has built in a Wi-Fi module that you can use to sync the cooktop with the
SmartThings app. On the smartphone app, you can:
• monitor the operating status and the power level settings of the cooktop elements.
• check and change the timer settings.
Functions that can be operated from the SmartThings app may not work smoothly if
communication conditions are poor or the product is installed in a place with a weak Wi-Fi
signal.
How to connect the cooktop
Before you can use the remote features of your Samsung cooktop, you must pair it to the
SmartThings app.
1. Download and open the SmartThings app on your smart device.
2. Press the Power (
)
key to turn the cooktop on.
3. Follow the app’s instructions, and then touch and hold the Pause (
) key over
3 seconds.
4. While the connection is being made, is blinking. Once the process is complete, the
Wi-Fi indicator will be on. Now the cooktop is connected successfully.
5. If the Wi-Fi indicator does not turn on, follow the instruction in the app to reconnect.
NOTE
• Make sure to set the Wi-Fi function only when no cooktop operation is in process.
• For further instructions, refer to the web manual at www.samsung.com
• It cannot be set if there is residual heat.
Wi-Fi On/Off
Touch and hold the Pause (
) key over 3 seconds to turn on or turn off the Wi-Fi
connection when Child lock is on.
28 English
SmartThings
SmartThings
Monitoring your cooktop remotely
The Cooktop App supports:
1. Monitoring the On/Off status of each burner.
2. Monitoring the power level of each burner (electric models only).
3. Setting the kitchen timer with the timeout alarm.
Error code checking
Automatically recognize errors.
Controlling your Hood remotely
The hood is paired to the cooktop via a Bluetooth connection. Once pairing is complete, the
hood control screen appears on the SmartThings app.
The Hood App supports:
1. Monitoring and controlling the On/Off status of the hood.
2. Monitoring and controlling the fan speed.
3. Monitoring and controlling the lights.
4. Setting the hood shut-off timer with the timeout alarm.
NOTE
• The SmartThings app may not run properly in areas where there is wireless interference.
• On iOS devices, when you enter Eco mode or tap the Home button, the Wi-Fi connection
can be lost and you may have to reconnect.
• The image can be different from the actual shape.
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a
Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
Turn on the device (refrigerator, cooktop, etc.) you want to connect, open the SmartThings
app on your phone, then follow the instructions below.
If a pop-up appears saying that a new device has been found, tap ADD NOW.
If a pop-up doesn’t appear, tap the + button, then select the device you want to connect from
the list of available devices.
If your device isn’t in the list of available devices, add the device manually by selecting the
device type, and then selecting the specic device model.
Follow the instructions for setting up your device.
1. Sign in to your Samsung account (if not already signed in).
2. Add the device.
3. Check the connection.
4. Find and connect to a Wi-Fi network.
5. Register the device.
6. Setup is complete. Your device will now appear as a card on the My devices screen.
Cooktop app
Integrated control
You can monitor your cooktop at home and on the go.
• Tap the Cooktop icon in SmartThings to open the Cooktop page.
• Check the operation status or notications related to your cooktop.
English 29
Maintaining your appliance
Troubleshooting
If you encounter a problem with the product, review the table below and try the suggestions.
If you’re still having trouble after trying the suggested solutions, call Samsung at
1-800-SAMSUNG (1-800-726-7864).
Problem Action
Could not nd “SmartThings” in the
app market.
• SmartThings is incompatible with tablets and some
mobile devices.
‐ Android 6.0 or later (at least 2 GB of RAM) is
recommended.
‐ Supported resolutions: 1280 x 720 (HD), 1920 x
1080 (FHD), 2560 x 1440 (WQHD)
• For Apple devices, iPad and some mobile devices may
not be supported.
‐ iOS 10.0 or later / iPhone 6 or later
‐ Supported resolutions: 1334 x 750, 1920 x 1080
The SmartThings app fails to operate. • The SmartThings app is available for applicable
models only.
The SmartThings app is installed but is
not connected to my cooktop.
• You must log into your Samsung account to use the
app.
• Make sure that your router is operating normally.
• If you have not connected your cooktop to the
SmartThings app after the app was installed,
you must make the connection using the device
registration function of the app.
Could not log into the app. • You must log into your Samsung account to use the
app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message appears when I try
to register my cooktop.
• Easy Connection may fail due to the distance from
your access point (AP) or electrical interference from
the surrounding environment. Wait a moment and
try again.
The SmartThings app is successfully
connected to my cooktop but does
not run.
• Exit and restart the SmartThings app or disconnect
and reconnect the router.
Maintaining your appliance
Care and cleaning of the glass cooktop
Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective.
By following these steps, you can maintain and protect the surface of your glass cooktop.
1. Before using the cooktop for the rst time, clean it with a ceramic cooktop cleaner.
• This helps protect the top and makes cleanup easier.
• Daily use of a ceramic cooktop cleaner will help keep the cooktop looking new.
2. Shake the cleaning cream well. Apply a few drops of cleaner directly to the cooktop.
3. Use a paper towel or a cleaning pad for ceramic cooktops to clean the entire cooktop
surface.
4. Use a dry cloth or paper towel to remove all cleaning residue. No need to rinse.
WARNING
DAMAGE to your glass surface may occur if you use scrub pads other than those
recommended.
Removing burned-on residue
1. Allow the cooktop to cool.
2. Spread a few drops of ceramic cooktop
cleaner on the entire burned residue area.
3. Using a cleaning pad for ceramic cooktops,
rub the residue area, applying pressure as
needed.
4. If any residue remains, repeat the steps
listed above as needed.
5. For additional protection, after all residue
has been removed, polish the entire surface
by applying ceramic cooktop cleaner with a
paper towel.
30 English
Maintaining your appliance
Maintaining your appliance
Cleaning the cooktop seal
To clean the seal around the edges of the glass,
lay a wet cloth on it for a few minutes, then wipe
clean with a nonabrasive cleaner.
Potential for permanent damage to the glass surface
• Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause
pitting of the surface of your cooktop. This is not covered under the warranty. You should
clean the spill while it is still hot. Take special care when removing hot substances. Refer
to the section below.
• When using a scraper, be sure it is new and the razor blade is still sharp. Do not use a dull
or nicked blade.
Cleaning sugary spills and melted plastic
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt, use a single-edge razor-blade scraper to move the spill to a cool
area of the cooktop. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface of the cooktop has cooled.
4. Don’t use the surface units again until all of the residue has been completely removed.
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop glass will
have to be replaced. In this case, service will be necessary.
Removing heavy, burned-on residue
1. Allow the cooktop to cool.
2. Use a single-edge razor-blade scraper at
approximately a 45° angle against the glass
surface and scrape the soil.
It will be necessary to apply pressure to
remove the residue.
3. After scraping with the razor scraper, spread
a few drops of ceramic cooktop cleaner
on the entire burned residue area. Use a
cleaning pad to remove any remaining
residue. (Do not scrape the seal around the
edges of the cooktop.)
4. For additional protection, after all residue
has been removed, polish the entire surface
by applying ceramic cooktop cleaner with a
paper towel.
Removing metal marks and scratches
1. Be careful not to slide pots and pans across your cooktop. It will leave marks on the
cooktop surface. You can remove these marks by applying ceramic cooktop cleaner with
a cleaning pad for ceramic cooktops.
2. If pots with a thin overlay of aluminum or copper are allowed to boil dry, the overlay
may leave black discoloration on the cooktop. You should remove this discoloration
immediately or it may become permanent.
WARNING
Carefully check the bottoms of pans for roughness that may scratch the cooktop.
English 31
Troubleshooting and Information code
Problem Possible cause Solution
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable. Tiny
scratches will become less visible
in time as a result of cleaning. Use
ceramic glass top cleaning cream.
Do not use chemical or corrosive
agents. These agents may damage
the surface of the product.
Cookware with rough bottoms
was used on the cooktop or there
were coarse particles (eg. salt
or sand) present between the
cookware and the surface of the
cooktop.
To avoid scratches, follow the
recommended cleaning procedures.
Make sure cookware bottoms are
clean before use, and use cookware
with smooth bottoms.
Cookware has been slid across the
cooktop surface.
Brown streaks or
specks.
Boilovers have been cooked onto
the surface.
Wait until the surface cools down.
Then, use a single-edge razor-blade
scraper at approximately a 45°
angle against the glass surface to
remove the soil.
See the section on the care and
cleaning of the glass cooktop on
page 29.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
Remove using a ceramic-glass
cooktop cleaning cream.
Use cookware with clean, dry
bottoms. Clean the cooktop with a
ceramic cleaning agent regularly
every week.
"Cracking" or
"popping" sound.
This is the sound of the metal
heating and cooling during
cooking.
This is normal operation and not a
system failure. Use the cooktop as
usual.
Troubleshooting and Information code
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new electric cooktop. If
you run into unexpected trouble, look rst for a solution in the tables below. If you’re still having
trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Possible cause Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using inappropriate
cookware.
Use pans which are at and match
the diameter of the surface unit
selected.
In some areas, the power (voltage)
may be low.
Cover the pan with a lid until the
desired heat is obtained.
The surface units
will not turn on.
A fuse in your home may be blown
or a circuit breaker may have
tripped.
Replace the fuse or reset the circuit
breaker.
The cooktop controls are set
improperly.
Check if the correct control is set for
the surface unit you are using.
Areas of
discoloration on the
cooktop.
Food spillover was not cleaned. Refer to the section on the care and
cleaning of the glass cooktop on
page 29.
The surface is hot and the model
features a light-colored cooktop.
This is normal. The surface may
appear discolored when it is hot.
This is temporary and will disappear
as the glass cools.
The surface unit
frequently cycles on
and off.
The element will cycle on and off
to maintain the power setting.
This is normal operation, and not a
system failure. Cycling at the high
power setting is normal and can
occur if the cookware is too small
for the cooktop element or if the
cookware bottom is not at. Use
the cooktop as usual.
32 English
Troubleshooting and Information code
Troubleshooting and Information code
Displayed
code
Possible cause Solution
The voltage is too high or low.
Check the power connection and
make sure to turn the appliance on
after regulating the voltage (208 V to
240 V).
DC Motor Locking Information
It occurs when DC Motor cannot
operate due to defects of PCB, wiring
or blockage of on motor blade.
If the cooking container is not
suitable for the induction, or
operates without the cooking
container, it is displayed.
Use a cooking container suitable for
inductions.
Information codes
Displayed
code
Possible cause Solution
The top sensor is open when the
burner is operating.
Turn off the cooktop and then restart.
If the problem continues, unplug the
power cord for 30 seconds or more and
then reconnect. If the problem is not
xed, please contact a local Samsung
service center.
There is a short in the top sensor
when the burner is operating.
This code appears if the internal
temperature of a burner rises
abnormally high.
The IGBT sensor is open when
the burner is operating.
There is a short in the IGBT
sensor when the burner is
operating.
The key is pressed for more than
8 seconds.
Check if the key pad is wet or a key is
depressed. If the problem continues,
restart the appliance using the
Power (
) key. If the problem still
continues, contact a local Samsung
service center.
Communications between
INVERTER and MAIN PCBs failed.
Restart the appliance using the
Power (
) key. If the problem
continues, disconnect power for
more than 30 seconds. Then, restart
the appliance. If the problem still
continues, contact a local Samsung
service center.
Communications between main
and EEP-ROM failed.
Communications between Main
MCU and touch IC failed.
English 33
Warranty (U.S.A)
Warranty (U.S.A)
PLEASE DO NOT DISCARD. THE PAGE REPLACES THE WARRANTY PAGE IN THE USE &
CARE GUIDE
Samsung ELECTRIC COOKTOP
LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE
This Samsung brand product, as supplied and distributed by Samsung ELECTRONICS AMERICA
INC. (Samsung) and delivered new, in the original carton to the original consumer purchaser,
is warranted by Samsung against manufacturing defects in materials or workmanship for the
limited warranty period, starting on the date of delivery to the original consumer purchaser, of:
One (1) Year Parts and Labor
This limited warranty is valid only on products purchased and used in the United States that
have been installed, operated, and maintained according to the instructions attached to or
furnished with the product. To receive warranty service, the purchaser must contact Samsung
at the address or phone number provided below for problem determination and service
procedures. Warranty service can only be performed by a Samsung authorized service center.
The original dated bill of sale and/or proof of delivery must be presented upon request as
proof of purchase to Samsung or Samsung’s authorized service center to receive warranty
service.
Samsung will provide in-home service within the contiguous United States during the
warranty period at no charge, subject to availability of Samsung authorized servicers within
the customer’s geographic area. If in-home service is not available, Samsung may elect,
at its option, to provide transportation of the product to and from an authorized service
center. If the product is located in an area where service by a Samsung authorized servicer is
not available, you may be responsible for a trip charge or required to bring the product to a
Samsung authorized service center for service.
To receive in-home service, product must be unobstructed and accessible to the service agent.
During the applicable warranty period, a product will be repaired, replaced, or the purchase
price refunded, at the sole option of Samsung. Samsung may use new or reconditioned
parts in repairing a product, or replace the product with a new or reconditioned product.
Replacement parts and products are warranted for the remaining portion of the original
product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products
are the property of Samsung and you must return them to Samsung.
This limited warranty covers manufacturing defects in materials or workmanship
encountered in normal household, noncommercial use of this product and shall not cover
the following: damage that occurs in shipment, delivery, installation, and uses for which this
product was not intended; damage caused by unauthorized modication or alteration of the
product; product where the original factory serial numbers have been removed, defaced,
changed in any way, or cannot be readily determined; cosmetic damage including scratches,
dents, chips, and other damage to the product’s nishes; damage caused by abuse, misuse,
pest infestations, accident, re, oods, or other acts of nature or God; damage caused by
use of equipment, utilities, services, parts, supplies, accessories, applications, installations,
repairs, external wiring or connectors not supplied or authorized by Samsung; damage caused
by incorrect electrical line current, voltage, uctuations and surges; damage caused by failure
to operate and maintain the product according to instructions; in-home instruction on how
to use your product; and service to correct installation not in accordance with electrical or
plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses,
or water inlet hoses). In addition, damage to the glass cooktop caused by (i) use of cleaners
other than the recommended cleaners and pads or (ii) hardened spills of sugary materials or
melted plastic that are not cleaned according to the directions in the use and care guide are
not covered by this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be the customer’s
responsibility.
Visits by an authorized servicer to explain product functions, maintenance or installation
are not covered by this limited warranty. Please contact Samsung at the number below for
assistance with any of these issues.
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST
PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitations or exclusions may not apply to you. This warranty
gives you specic rights, and you may also have other rights, which vary from state to state.
34 English
Warranty (CANADA)
Warranty (CANADA) Warranty (CANADA)
PLEASE DO NOT DISCARD. THIS PAGE REPLACES THE WARRANTY PAGE IN
THE USE & CARE GUIDE
Samsung ELECTRIC COOKTOP
LIMITED WARRANTY TO ORIGINAL PURCHASER
This Samsung brand product, as supplied and distributed by Samsung ELECTRONICS
CANADA, INC. (Samsung) and delivered new, in the original carton to the original consumer
purchaser, is warranted by Samsung against manufacturing defects in materials and
workmanship for a limited warranty period of:
One (1) Year Parts and Labor
This limited warranty begins on the original date of purchase, and is valid only on products
purchased and used in the CANADA. To receive warranty service, the purchaser must contact
Samsung for problem determination and service procedures. Warranty service can only be
performed by a Samsung authorized service center. The original dated bill of sale must be
presented upon request as proof of purchase to Samsung or Samsung’s authorized service
center. Samsung will provide in-home service during the warranty period at no charge subject
to availability within the contiguous CANADA. In home service is not available in all areas.
To receive in home service, the product must be unobstructed and accessible to the service
agent. If service is not available Samsung may elect to provide transportation of the product
to and from an authorized service center.
Warranty (U.S.A)
LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE AT Samsung’s OPTION, AS PROVIDED IN THIS LIMITED
WARRANTY. Samsung SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO TIME WAY FROM WORK, HOTELS AND/OR
RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO
REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE
CLAIM IS BASED, AND EVEN IF Samsung HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specic rights, and you may also have other rights, which vary from state to state.
Samsung does not warrant uninterrupted or error-free operation of the product. No warranty
or guarantee given by any other person, rm, or corporation with respect to this product shall
be binding on Samsung.
To obtain warranty service, please contact Samsung at:
Samsung Electronics America, Inc.
85 Challenger Road
RidgeeldPark,NJ07660
1-800-SAMSUNG (726-7864) and www.samsung.com/us/support
Registration
Please register your product online at www.samsung.com/register.
Questions
For questions about features, operation/performance, parts, accessories, or service, call
1-800-SAMSUNG (726-7864), or visit our Web site at www.samsung.com/us/support.
Model # Serial #
Please attach your receipt (or a copy) to this manual. You may need it, along with your model
and serial number, when calling for assistance.
English 35
Warranty (CANADA)
EXCEPT AS SET FORTH HEREIN THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER
EXPRESS OR IMPLIED AND Samsung DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS
FOR A PARTICULAR PURPOSE. NO WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM
OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON Samsung.
Samsung SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE
SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, REGARDLESS
OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF Samsung HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY
KIND AGAINST Samsung BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT SOLD BY Samsung AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE
FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY
TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY
ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT. THIS LIMITED
WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF
THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion
or limitation of incidental or consequential damages, so the above limitations or exclusions
may not apply to you. This warranty gives you specic legal rights, and you may also have
other rights which vary from state to state.
To obtain warranty service, please contact Samsung at:
Samsung Electronics Canada Inc.
2050 Derry Road West, Mississauga, Ontario L5N 0B9 Canada
1-800-SAMSUNG (726-7864) and www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
Samsung will repair or replace this product, at our option and at no charge as stipulated
herein, with new or reconditioned parts or products if found to be defective during the limited
warranty period specied above. All replaced parts and products become the property of
Samsung and must be returned to Samsung. Replacement parts and products assume the
remaining original warranty, or ninety (90) days, whichever is longer. This limited warranty
covers manufacturing defects in materials and workmanship encountered in normal,
noncommercial use of this product and shall not apply to the following: damage which occurs
in shipment; delivery and installation; applications and uses for which this product was not
intended; altered product or serial numbers; cosmetic damage or exterior nish; accidents,
abuse, neglect, re, water, lightning or other acts of nature; use of products, equipment,
systems, utilities, services, parts, supplies, accessories, applications, installations, repairs,
external wiring or connectors not supplied or authorized by Samsung which damage this
product or result in service problems; incorrect electrical line voltage, uctuations and
surges; customer adjustments and failure to follow operating instructions, maintenance
and environmental instructions that are covered and prescribed in the instruction book;
product removal and reinstallation; problems caused by pest infestations, and overheating
or overcooking by user. This limited warranty shall not cover cases of incorrect electric
current, voltage or supply, light bulbs, house fuses, house wiring, cost of a service call for
instructions, or xing installation errors. Furthermore, damage to the glass cooktop caused
by the use of cleaners other than the recommended cleaners and pads, damage to the glass
cook top caused by hardened spills of sugary materials or melted plastic that are not cleaned
according to the directions in the use and care guide are not covered. Samsung does not
warrant uninterrupted or error-free operation of the product.
36 English
Appendix
AppendixAppendix
Open source announcement
The software included in this product contains open source software.
The following URL http://opensource.samsung.com/opensource/SMART_TP1_0/seq/0 leads
to open source license information as related to this product.
Security updates information
Security updates are provided to strengthen the security of your device and protect your personal
information. For more information on security updates, visit https://security.samsungda.com.
* The website supports only some languages.
Model name & serial number
Both the model name and the serial number are labeled on the side of the cooktop base.
For later use, write down the information onto the current page.
Model Name
Serial Number
Memo
Please be advised that the Samsung warranty does NOT cover service calls to explain product operation, correct improper installation, or perform normal cleaning or maintenance.
QUESTIONS OR COMMENTS?
COUNTRY CONTACT CENTER WEB SITE
U.S.A
Consumer Electronics
1-800-SAMSUNG (726-7864) www.samsung.com/us/support
CANADA 1-800-SAMSUNG (726-7864)
www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
Scan the QR code* or visit
www.samsung.com/spsn
to view our helpful
How-to Videos and Live Shows
*
Requires reader to be installed on your smartphone
Scan this with your smartphone.
DG68-01384E-00
