HP ScanJet Enterprise Flow 9000 s1
HP ScanJet Enterprise Flow N9000 sn1
support.hp.com
User Guide
HP ScanJet Enterprise Flow 9000 s1
HP ScanJet Enterprise Flow N9000 sn1
User Guide
SUMMARY
This guide provides configuration, use, maintenance, troubleshooting, safety and environmental information.
Legal information
Copyright and License
© Copyright 2024 HP Development
Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 3/2024
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc.,
registered in the U.S. and other countries.
AirScan is a trademark of Apple Inc.,
registered in the U.S. and other countries.
Google™ and Gmail™ are trademarks of
Google Inc.
Microsoft®, Windows®, Windows® XP,
SharePoint®, and Internet Explorer® are
U.S. registered trademarks of Microsoft
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®
is a registered trademark of The Open
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Inc.
Table of contents
1 Product overview .................................................................................................................................................................................................................................. 1
Product views .................................................................................................................................................................................................................................. 2
Potential shock hazard .................................................................................................................................................................................................. 2
Front view ................................................................................................................................................................................................................................ 2
Back view................................................................................................................................................................................................................................. 3
Inside view...............................................................................................................................................................................................................................4
Serial number and product number location................................................................................................................................................ 4
PIN location (N9000 sn1 model)..............................................................................................................................................................................5
Control panel view (9000 s1 model)......................................................................................................................................................................6
Touch panel view (N9000 sn1 model)..................................................................................................................................................................6
Menu map (N9000 sn1 model)..................................................................................................................................................................................8
Product specifications............................................................................................................................................................................................................ 12
Technical specifications............................................................................................................................................................................................. 12
Supported operating systems............................................................................................................................................................................... 12
Product dimensions....................................................................................................................................................................................................... 13
Electrical specification................................................................................................................................................................................................ 14
Operating environmental range............................................................................................................................................................................14
Product hardware setup and software installation ...........................................................................................................................................15
Scanner software (Windows).............................................................................................................................................................................................16
HP Scan software ...........................................................................................................................................................................................................16
HP TWAIN...............................................................................................................................................................................................................................16
ISIS..............................................................................................................................................................................................................................................16
WIA ............................................................................................................................................................................................................................................. 16
Scanner software (macOS) .................................................................................................................................................................................................17
HP Easy Scan.......................................................................................................................................................................................................................17
HP Utility ..................................................................................................................................................................................................................................17
Embedded Web Server (N9000 sn1 model only) ..................................................................................................................................................17
HP Web Jetadmin.........................................................................................................................................................................................................................17
Sleep Mode and auto-off settings..................................................................................................................................................................................18
Change the default sleep and auto-off settings using the HP Scanner Tools Utility..................................................... 18
Change the default auto-off setting using the HP Utility.................................................................................................................... 18
2 Use the scanner.................................................................................................................................................................................................................................19
Load originals ...............................................................................................................................................................................................................................20
Document loading tips................................................................................................................................................................................................20
iii
Supported paper sizes and types....................................................................................................................................................................... 21
Load documents in the ADF..................................................................................................................................................................................... 21
Start a scan from the hardware...................................................................................................................................................................................... 26
Scan from the control panel buttons (9000 s1 model) ........................................................................................................................ 26
Scan from the touch screen (N9000 sn1 model)..................................................................................................................................... 26
Use the scanning software (Windows)....................................................................................................................................................................... 29
Work with scan shortcuts.........................................................................................................................................................................................29
Scan to a picture ............................................................................................................................................................................................................. 29
Scan to a PDF ....................................................................................................................................................................................................................30
Scan text for editing (OCR) ......................................................................................................................................................................................30
Scan to email.....................................................................................................................................................................................................................30
Scan to cloud.....................................................................................................................................................................................................................30
Scan long or extra-long documents..................................................................................................................................................................30
Scan to SFTP.......................................................................................................................................................................................................................31
Scan to SharePoint......................................................................................................................................................................................................... 31
Detect multi-feeds ..........................................................................................................................................................................................................31
Everyday Scan................................................................................................................................................................................................................... 31
Automatically delete blank pages...................................................................................................................................................................... 32
Automatically adjust page orientation ........................................................................................................................................................... 32
Filter out color from a document (color dropout).................................................................................................................................... 32
Automatically detect page size............................................................................................................................................................................ 33
Automatically crop or pad scanned image to selected page size.............................................................................................33
Automatically detect color ...................................................................................................................................................................................... 33
Scan using text-enhanced black and white mode..................................................................................................................................34
Automatically straighten scanned images.................................................................................................................................................. 34
Add or remove a device .............................................................................................................................................................................................34
Scan by using other scan software...................................................................................................................................................................34
Use the scanning software (macOS)...........................................................................................................................................................................35
Scan to email..................................................................................................................................................................................................................... 35
HP Easy Scan.....................................................................................................................................................................................................................35
Scan from other applications................................................................................................................................................................................35
Advanced configuration with HP Utility (macOS)...............................................................................................................................................36
Open HP Utility..................................................................................................................................................................................................................36
HP Utility features...........................................................................................................................................................................................................36
Scanning tips .................................................................................................................................................................................................................................37
Optimize scanning and task speeds.................................................................................................................................................................37
Scan fragile originals....................................................................................................................................................................................................37
Low Speed mode..............................................................................................................................................................................................................37
3 Care and maintenance................................................................................................................................................................................................................38
Test and calibrate the touch screen.............................................................................................................................................................................38
Clean the product...................................................................................................................................................................................................................... 39
Clean the CIS modules............................................................................................................................................................................................... 39
Clean the paper path...................................................................................................................................................................................................40
Clean the rollers ............................................................................................................................................................................................................... 41
Replace parts ...............................................................................................................................................................................................................................44
Replace the roller kit.....................................................................................................................................................................................................44
iv
Order parts and accessories ...........................................................................................................................................................................................48
4 Solve problems..................................................................................................................................................................................................................................49
Basic troubleshooting tips.................................................................................................................................................................................................. 49
Test the scanner.........................................................................................................................................................................................................................50
Reset the scanner.....................................................................................................................................................................................................................50
Scanner installation problems.......................................................................................................................................................................................... 51
Check the cables............................................................................................................................................................................................................. 51
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) ............................................................................. 51
Power issues .................................................................................................................................................................................................................................53
Check that the scanner has power................................................................................................................................................................... 53
The scanner will not turn on.................................................................................................................................................................................... 53
The scanner keeps turning off.............................................................................................................................................................................. 53
Paper jams......................................................................................................................................................................................................................................55
Clear jams from the scanner paper path ....................................................................................................................................................55
An item loaded in the scanner jams repeatedly ......................................................................................................................................55
Paper feed issues......................................................................................................................................................................................................................56
Paper jamming, skewing, misfeeds, or multiple-page feeds...........................................................................................................56
Paper does not feed from the scanner ...........................................................................................................................................................57
Image quality problems.........................................................................................................................................................................................................58
The scanned images are not straight..............................................................................................................................................................58
The scanned images have streaks or scratches....................................................................................................................................58
The scanned image is fuzzy ...................................................................................................................................................................................58
The scanned image is completely black or completely white .......................................................................................................58
The bottom of the scanned image is cut off...............................................................................................................................................58
Scanner operation problems............................................................................................................................................................................................ 59
Connection issues.........................................................................................................................................................................................................59
Buttons are not working properly .......................................................................................................................................................................60
LCD issues...........................................................................................................................................................................................................................60
The touch panel display issues (N9000 sn1 model) ..............................................................................................................................60
Scanning performance issues.............................................................................................................................................................................60
Email problems.................................................................................................................................................................................................................62
5 Additional troubleshooting .......................................................................................................................................................................................................64
Index................................................................................................................................................................................................................................................................65
v
Product overview1
Before getting started, check product features, specifications, software, and more.
The following information is correct at the time of publication. For current information, visit the support
home page for the scanner: support.hp.com.
HP’s all-inclusive help for this product includes the following:
● Install and configure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
Product overview
1
Product views
This section describes the physical components of the scanners.
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from fire or
electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not
know whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords
immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
● Do not place anything on top of the product. (For example, water, small metal or heavy objects,
candles, lit cigarettes, etc.).
This could result in electric shock or fire.
Front view
Identify the parts on the front of the scanner.
1
3
7
6
2
5
1
3
7
6
2
5
4 4
2
Chapter 1 Product overview
Table 1-1 Front view (9000 s1 and N9000 sn1 models)
Callout Description
1 Automatic document feeder (ADF) and input tray extension
2 ADF paper guides
3 Door latch
4 Hidden function levers
5 Document output tray with extension
6 Control panel
7 Feed selection switch
● When the button is in the unfolded position , the scanner is set to scan unfolded media, which is the
default setting.
●
When the button is in the folded position , the scanner is set to scan folded media or heavier, smaller
media, such as embossed cards.
Back view
Identify the parts on the back of the scanner.
1
3
2
4
5
1
2
4
5
Table 1-2
Back view (9000 s1 and N9000 sn1 models)
Callout Description
1 Slot for a cable-type security lock
2 USB host for USB flash drive
3 LAN port (network model only)
4 USB 3.0 interface port
5 Power supply input
Back view 3
Inside view
Identify the parts inside the scanner.
1
9 7 610 8
2
3
4 5
Table 1-3 Inside view
Callout Description
1 Jam cover
2 Separation roller
3 Scan pinch roller
4 Scan roller
5 Pickup roller
6/10 Ultrasonic sensor
7/9 Contact image sensor (CIS) module
8 Eject roller
Serial number and product number location
The serial and product numbers label is located on the back of the scanner.
4
Chapter 1 Product overview
PIN location (N9000 sn1 model)
Access to the Embedded Web Server (EWS) menus or changing the scanner settings requires a
personal identification number (PIN).
The default PIN for this scanner is located on a sticker inside the scanner. Use this PIN to sign in when
prompted. The default PIN can be changed by a user or administrator.
1. Pull forward on the latch to open the jam cover.
2. The PIN is located at the edge of the open scanner.
1
2
3
4
1
PIN location (N9000 sn1 model)
5
Control panel view (9000 s1 model)
Use the buttons on the control panel to start or cancel a scan, and to turn the unit on and off.
1
2
5 346
7
8
Table 1-4 Control panel view (9000 s1 model)
Callout Name Description
1 Up arrow button Use the Up arrow button to increase settings values or navigate menu
items.
2 Down arrow button Use the Down arrow button to decrease settings values or navigate
menu items.
3
Duplex Scan button Press the Duplex Scan button to initiate a two-sided scan.
4
Simplex Scan button Press the Simplex Scan button to initiate a one-sided scan.
5 Cancel button Press the Cancel button to cancel a scan in progress.
6 Tools button Press the Tools button to open the HP Scanner Tools Utility.
7 Power button and LED Press the Power button to turn on the scanner.
Press and hold the Power button for three seconds to turn off the
scanner.
8 LCD area Watch the two-line display to view product status and error
messages.
Touch panel view (N9000 sn1 model)
Identify the buttons on the control panel.
Touch screen menu structure
Identify the features on the touch panel.
6
Chapter 1 Product overview
10
1 32 4 987
11
5 6
12
Table 1-5 Touch screen menu
Callout Description
1 Ready
2 Starts a scan to a connected computer
3 Starts a scan to an email address
4 Starts a scan to a network folder
5 Starts a scan to SharePoint
6 Starts a scan to a USB flash drive
7 Select a scan Quick Set
8 Network connection status
Touch screen menu structure 7
Table 1-5 Touch screen menu (continued)
Callout Description
9 Settings
10 Reserved jobs
11 Go to previous or next page
12 Favorite shortcuts
NOTE: The features that appear on the Home screen can vary, depending on the scanner
configuration.
Buttons on the touch panel
Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off.
1
3 5
2
4
Table 1-6
Buttons on the touch panel
Callout Description
1 Touch panel
2
Back
3
Home
4 Power/Sleep
5 Help
Menu map (N9000 sn1 model)
Review the scan menus, options, or settings on the control panel.
8
Chapter 1 Product overview
Touch To Computer to view its related scan options.
Table 1-7 Scan to computer options
Option Description
Ready to Scan Starts a scan with the predefined settings.
Shortcut Selects a shortcut to start scan.
Save to Home Saves the scan to the Home computer as predefined.
Touch To Email to view its related scan options.
Table 1-8
Scan to email options
Option Description
Select Email Address Selects an email address.
Ready to Scan Starts a scan with the predefined settings.
Options Changes the following scan settings if needed:
● File Type
● Resolution(DPI)
● Color
● Advanced
Save as Quick Set > Select a shortcut Saves the current scan settings to a scan shortcut.
Touch To Network Folder to view its related scan options.
Table 1-9
Scan to network folder options
Option Description
Select a Folder Selects a network folder to save the scan.
Ready to Scan Starts a scan with the predefined settings.
Options Changes the following scan settings if needed:
● File Type
● Resolution(DPI)
● Color
● Advanced
Save as Quick Set > Select a shortcut Saves the current scan setting to a scan shortcut.
Touch To SharePoint to view its related scan options.
Menu map (N9000 sn1 model)
9
Table 1-10 Scan to SharePoint options
Option Description
Select a Folder Selects a SharePoint folder to save the scan.
Ready to Scan Starts a scan with the predefined settings.
Options Changes the following scan settings if needed:
● File Type
● Resolution(DPI)
● Color
● Advanced
Save as Quick Set > Select a shortcut Saves the current scan setting to a scan shortcut.
Touch To USB Disk to view its related scan options.
Table 1-11
Scan to USB disk options
Option Description
Ready to Scan Starts a scan with the predefined settings.
Options Changes the following scan settings if needed:
● File Type
● Resolution(DPI)
● Color
● Advanced
Save as Quick Set > Select a shortcut Saves current scan setting as a scan shortcut.
Touch Quick Sets to view a list of Quick Sets options.
Table 1-12
Quick Sets options
Option Description
Edit Edits the current Quick Sets for the following menu items.
● Ready to Scan: Defines its default settings.
● Options: Changes the scan file type, resolution, color, or other advanced
settings.
Shortcut X Changes the saved scan shortcut if needed for the following menu items:
● Ready to Scan: Defines its default settings.
● Options: Changes the scan file type, resolution, color, or other advanced
settings.
Save as Quick Set > Select a shortcut Saves current scan setting as a scan shortcut.
Touch Setting to view a list of scanner settings.
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Chapter 1 Product overview
Table 1-13 Scanner settings
Setting Description
About this scanner Shows the information about this scanner.
Connectivity Shows or changes connectivity settings for the following menu items.
● Network Service
● Wired Network(LAN)
Display Shows display settings.
Energy Savings Sets energy savings, such as: auto-off, or power save mode.
Default Home Screen Sets the Home screen.
Add Page Timeout Sets page timeout.
Low Speed Mode Turns on or off the low speed mode.
Language Sets the language of the display.
Maintenance Shows the maintenance information for the following menu items.
● Total Scan Count
● Clean Roller Count
● Replace Roller Count
Reset Resets the scanner settings to the factory default.
Menu map (N9000 sn1 model) 11
Product specifications
This section introduces the product specifications.
Technical specifications
Review the technical specifications for the scanner.
Table 1-14 Technical specifications
Feature Specification
Input tray capacity
100 sheets of 80 g/m
2
(24 lb)
Minimum paper size(width x length) 50.8 x 69 mm (2 x 2.7 in)
Maximum paper size(width x length) 297 x 5,842 mm (11.7 x 230 in)
Minimum to maximum paper weight
28 - 420 g/m
2
(7.5 - 112.5 lb)
a
Maximum paper thickness Plastic card: up to 1.24 mm (0.05 in) or less
Minimum paper guiding space 51 mm (2 in)
Maximum optical resolution 600 x 600 dpi
Environmental features ● By default, scanner enters Sleep Mode prior to 15 minutes of inactivity.
● ENERGY STAR® qualified.
Paper-handling ● Two-sided scanning: Two-sided documents scan in a single pass.
● HP EveryPage with Ultrasonic multi-feed sensor: Detects when multiple pages feed
through simultaneously.
a
For 420 g/m
2
media, loading it in portrait orientation is recommended.
Supported operating systems
The following information applies to the scanner-specific Windows and HP scan drivers for macOS and
to the software installer.
Windows: See the software installation notes for more information.
macOS: Mac computers are supported with this scanner. Download the software from the product
support home page, and then use it to install the HP scan driver.
1. Go to the product support home page support.hp.com.
2. Follow the steps provided to download the scanner software.
Linux: For information and scan drivers for Linux, go to www.hp.com/go/linuxprinting.
NOTE: For a current list of supported operating systems, go to the product support home page for
HP's all-inclusive help for the scanner: support.hp.com.
12
Chapter 1 Product overview
Table 1-15 Minimum system requirements
Windows 8.1, 10, 11 macOS 10.10 and newer Linux 3.1 and newer
● 32-bit or 64-bit
● 2 GB of available hard disk space
● Microsoft
®
Internet Explorer or any browser
● Internet connection
● USB port
● 2 GB of available hard disk
space
● Internet connection
● USB port
● 2 GB of available hard disk
space
● Internet connection
● USB port
Product dimensions
Make sure your scanner environment is large enough to accommodate the scanner.
Figure 1-1 Product dimensions (9000 s1 model)
1
2
3
1
2
3
Product dimensions
13
Figure 1-2 Product dimensions (N9000 sn1 model)
1
2
3
1
2
3
Table 1-16 Product dimensions (9000 s1 and N9000 sn1 models)
State 1. Height 2. Depth 3. Width Weight
Scanner tray installed 253 mm (10 in) 280 mm (11 in) 389 mm (15.3 in) 4.9 kg (10.8 lb)
Scanner fully opened 386 mm (15.2 in) 660 mm (26 in) 389 mm (15.3 in) 4.9 kg (10.8 lb)
Electrical specification
In order to operate properly, the scanner must be in an environment that meets certain power
specifications.
Specification of power supply: Power supply is rated AC 100 - 240 V, 50/60 Hz, 1300 mA, and has a DC
output of 32 V, 1560 mA, 50 W.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not
convert operating voltages. This will damage the product and void the product warranty.
Operating environmental range
Review the recommended operating-environment specifications for your scanner.
Table 1-17
Operating environmental range
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 10° to 35°C (50° to 95°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH non-condensing
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
Operating conditions: Ordinary office or home conditions.
14
Chapter 1 Product overview
Product hardware setup and software installation
For basic setup instructions, see the Installation Guide that came with the product. For additional
instructions, go to HP support on the web.
Go to the product support home page for HP's all-inclusive help for the product: support.hp.com.
HP's all-inclusive help for the product includes the following:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Product hardware setup and software installation
15
Scanner software (Windows)
The scanner comes with a variety of Windows scanning software and drivers, including HP Scan.
HP Scan software
Use the HP Scan software to complete the following tasks:
● Scan to a PDF
● Scan to a JPEG
● Email as a PDF
● Email as a JPEG
● Scan text for editing (OCR)
● Scan to cloud
● Everyday scan
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to complete the following tasks:
● Set maintenance and status update notification options
● Change the scanner's power management settings
● View scanner information (firmware version, serial number, total number of pages scanned)
● Modify properties of Scan to USB Drive
To open the utility, do one of the following:
● Windows 8.1, 10, and 11: On the Start screen, click the HP Scanner Tools Utility tile.
● Launch HP Scan Assistant from your desktop, and then select Tools.
HP TWAIN
HP TWAIN provides a software interface between imaging/scanning hardware and TWAIN-compliant
software applications. Not all TWAIN-compliant software works in the same way, so consult the software
documentation for details on how to acquire scans.
ISIS
ISIS (Image and Scanner Interface Specification) provides a software interface between imaging/
scanning hardware and ISIS-based software applications. ISIS drivers provide a consistent interaction
with all ISIS-compliant scanners.
WIA
WIA provides a software interface between imaging/scanning hardware and WIA-compliant software
applications. Not all WIA-compliant software works in the same way, so consult the software
documentation for details on how to acquire scans.
16
Chapter 1 Product overview
Scanner software (macOS)
The product is compliant with Apple AirScan functionality. Without installing any additional software, you
can scan using Image Capture or other ICA-compliant applications.
To take advantage of all features of your scanner, HP recommends installing the HP provided scan
solution, including HP Easy Scan and HP Utility.
HP Easy Scan
Scan documents and photos, and manage scan shortcuts.
HP Utility
The Maintenance pane in HP Utility displays the scanner usage, maintenance history, and notifies the
user when maintenance is due. The notification displays in HP Utility when the Maintenance pane is
selected.
HP Utility allows you to configure the scanner and assign the Scan button workflow on a Mac. HP Utility
is available in the Applications > HP folder.
Embedded Web Server (N9000 sn1 model only)
The product is equipped with an Embedded Web Server, which provides access to information about
product and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer, Microsoft Edge, Mozilla Firefox, or Google Chrome.
The Embedded Web Server resides on the product. It is not hosted on a network server.
The Embedded Web Server provides an interface to the product that anyone who has a network-
connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
Embedded Web Server, type the IP address for the product in the address line of the browser. To find the
IP address, touch the Network icon in the top right corner of the home screen, and then touch Wired
(LAN).
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety
of networked HP products, including printers, multifunction printers, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin for more information.
Scanner software (macOS)
17
Sleep Mode and auto-off settings
By default, the scanner will enter Sleep Mode prior to 15 minutes of inactivity, and will turn off
automatically after 20 minutes of inactivity to conserve power.
Change the default sleep and auto-off settings using the HP Scanner Tools Utility
Windows: To change the default sleep and auto-off settings, use the HP Scanner Tools Utility.
1. Start the HP Scanner Tools Utility.
2. Click the Settings tab.
3. Select the desired values from the Turn off the scanner after drop-down list and the Put the
scanner to sleep after drop-down list.
NOTE: Configuring longer time for these settings or turning off these features will increase
energy consumption.
Change the default auto-off setting using the HP Utility
macOS: To change the default auto-off setting use the HP Utility Energy pane.
1. Start HP Utility.
2. Click the Energy icon.
3. Select an auto-off time setting from the Automatically power off the scanner: drop-down box.
18
Chapter 1 Product overview
Use the scanner2
The following topics describe how to set up and use the scanner.
Use the scanner
19
Load originals
The following topics describe how to load originals into the input tray.
Document loading tips
Use the following tips to load originals correctly.
● The maximum capacity of the input tray is 100 sheets of 80 g/m
2
(24 lb) paper . When using heavier
paper, the maximum capacity is decreased.
TIP: Use the lines on the input tray paper guides to help you to not exceed the input tray capacity.
● Be sure that original documents are within these guidelines: See Supported paper sizes and types
on page 21.
● Scanning the following types of documents might result in paper jams or damage to the documents.
Table 2-1
Inappropriate types of documents
Example Document type Example Document type
Wrinkled or creased documents Curled documents
Torn documents Documents with
paper clips or staples
Carbon paper Coated paper
Extremely thin, translucent paper Paper with adhesive
notes or flags
attached
Photos Overhead
transparencies
Papers that are stuck together Paper where the
toner has not fully
dried, or with wet
substances such as
glue or correction
fluid
● Smooth out any folds or curls in your documents before placing them into the feeder. If the leading
edge of a document is curled or folded, it might cause a paper jam.
● Make sure that the document feeder hatch is securely latched.
● Adjust the paper guides to the width of the documents. Make sure that the paper guides touch
the edges of the original. If there is any clearance between the paper guides and the edges of the
documents, the scanned image might be skewed.
20
Chapter 2 Use the scanner
Supported paper sizes and types
Supported paper types and sizes for the product are shown below.
Table 2-2 Supported paper size and weight limit for the ADF
Name Description
Minimum paper size 50.8 x 69 mm (2 x 2.7 in)
Maximum paper size
297 x 5,842 mm (11.7 x 230 in)
a
Minimum to maximum paper weight
28 - 420 g/m
2
(7.5 - 112.5 lb)
b
a
In 200 dpi simplex scan mode.
b
For 420 g/m
2
media, loading it in portrait orientation is recommended.
Table 2-3
Supported paper sizes
Size and dimensions ADF
U.S.-Letter: 215.9 x 279.4 mm (8.5 x 11 in)
U.S.-Legal: 215.9 x 355.6 mm (8.5 x 14 in)
U.S.-Executive: 184.2 x 266.7 mm (7.25 x 10.5 in)
ISO A3: 297 x 420 mm (11.7 x 16.6 in)
ISO A4: 210 x 297 mm (8.3 x 11.7 in)
JIS B5: 182 x 257 mm (7.2 x 10.1 in)
ISO B5: 176 x 250 mm (7 x 9.9 in)
ISO A5: 148 x 210 mm (5.8 x 8.3 in)
ISO A6: 105 x 148 mm (4.1 x 5.8 in)
Load documents in the ADF
To scan same-sized documents, use the ADF to load them.
Before loading the documents in the ADF, make sure to follow these guidelines:
● Use the recommended paper type and size in the input tray. Refer to Supported paper sizes and
types on page 21 for paper capacities and capabilities.
● Smooth any folds or curls in the pages to avoid paper jams.
Supported paper sizes and types
21
1. Open the ADF and output tray, and then extend the tray extensions.
2. Verify that the feed selection switch is set to the unfolded media icon.
● When the button is in the unfolded position , the scanner is set to scan unfolded media,
which is the default setting.
● When the button is in the folded position , the scanner is set to scan folded media or heavier,
smaller media, such as embossed cards.
22
Chapter 2 Use the scanner
3. Adjust the paper guides on the ADF to the width of the documents. Take care not to overtighten the
guides, which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the paper guides fit
snugly against the edges of the original yet not restrict paper feeding.
4. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge
that will be pointing into the feeder in one direction, and then fan that same edge in the opposite
direction.
5. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate
the stack 90 degrees and repeat.
Load documents in the ADF
23
6. Gently set the stack in the ADF. Load the pages face down with the top of the pages pointing into
the feeder. For best results, do not drop the stack into the feeder and do not tap the top edge of the
stack after you have placed it in the ADF.
TIP:
● Avoid feeding a document with a leading edge that has been folded or frayed.
● Angle the leading edge of the stack as shown below to assist paper feeding.
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Chapter 2 Use the scanner
7. Verify that the paper guides are aligned with the edges of the stack.
8. If you want to improve the output tray alignment of A3 documents, press the hidden function levers
on both sides of the output tray and pull it forward to extend the output tray.
This feature is useful for stacking A3 paper.
1
3
2
Load documents in the ADF
25
Start a scan from the hardware
Learn how to start a scan from the control panel.
Scan from the control panel buttons (9000 s1 model)
To scan from the control panel, follow these steps:
1. Load the original into the ADF.
2. Use the arrow buttons to select the scan profile you want. If you refrain from selecting a profile, the
scanner will use the default scan profile.
3. Press the Simplex Scan button or the Duplex Scan button .
TIP: To cancel a scan, press the Cancel button on the control panel.
The feed selection switch is a mechanical switch on the scanner to enable or disable paper separation.
● When the button is in the unfolded position , the scanner is set to scan unfolded media, which is
the default setting.
● When the button is in the folded position , the scanner is set to scan folded media or heavier,
smaller media, such as embossed cards.
Figure 2-1 Feed selection switch
By default, it is enabled for most media. It should be disabled before scanning folded sheets or fragile
originals placed in a plastic carrier sheet. Only one folded page or plastic carrier sheet can be loaded at
any one time.
NOTE: Disabling this switch might cause multi-pick errors or a paper jam.
Enabling this switch with folded paper might cause damage to the sheet.
Scan from the touch screen (N9000 sn1 model)
The following topics describe how to scan from the touch screen.
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Chapter 2 Use the scanner
Scan to a computer
To scan to a computer, follow these steps:
1. Load the original into the ADF.
2. From the Home screen on the product control panel, touch To Computer.
3. The scanner displays a list of computers that have the HP software installed and are enabled to
receive scans from the scanner. Select a computer to receive the scan.
4. If you want to change scan settings:
● Touch Shortcut to select a different scan shortcut.
● Touch Sides to switch among default, one-sided, and two-sided settings. (Default: one-sided or
two-sided, depending on which one you have set as default for the Scan To Computer shortcut.)
5. Touch Scan. The scan will be sent to the selected computer.
Scan to a network location
To scan to a network location, follow these steps:
1. Load the original into the ADF.
2. From the Home screen on the product control panel, touch To Network Folder.
3. If you have set up multiple network destinations, the scanner displays a list of network folders.
Select a network folder to receive the scan.
4. If you want to configure scan settings:
● Touch Options to change file type, resolution, color, or other advanced settings.
● Touch Sides to switch between one-sided and two-sided settings.
5. Touch Scan.
Scan to email
To scan to an email, follow these steps:
1. Load the original into the ADF.
2. From the Home screen on the product control panel, touch To Email.
3. Follow the onscreen instructions to select or enter an email address.
4. If you want to configure scan settings:
● Touch Options to change file type, resolution, color or other advanced settings.
● Touch Sides to switch between one-sided and two-sided settings.
5. Touch Scan.
Scan to a computer
27
Scan to a Microsoft SharePoint site
Use Save to SharePoint to scan documents directly to a Microsoft SharePoint site. This feature
eliminates the need to scan the documents to a network folder, USB flash drive, or email message,
and then manually upload the files to the SharePoint site.
1. Load the original into the ADF.
2. From the Home screen on the product control panel, touch Scan to SharePoint.
3. If you have set up multiple SharePoint destinations, the scanner displays a list of SharePoint
folders. Select a SharePoint folder to receive the scan.
4. If you want to configure scan settings:
● Touch Options to change file type, resolution, color, or other advanced settings.
● Touch Sides to switch between one-sided and two-sided settings.
5. Touch Scan.
Scan to a USB flash drive
The product can scan a file and save it on a USB flash drive.
1. Load the original into the ADF.
2. Insert the USB flash drive into the USB port.
3. From the Home screen on the product control panel, touch Scan to USB Drive.
4. If you want to configure scan settings:
● Touch Options to change file type, resolution, color, or other advanced settings.
● Touch Sides to switch between one-sided and two-sided settings.
5. Touch Scan.
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Chapter 2 Use the scanner
Use the scanning software (Windows)
The following topics describe how to use the scanning software.
Work with scan shortcuts
Scan shortcuts provide a fast, efficient way to select the settings for frequently performed scanning
tasks. Use HP Scan software to create and modify scan shortcuts.
View scan shortcuts
To view existing scan shortcuts, open HP Scan. Existing scan shortcuts will display in a list to the left.
Create scan shortcuts
To create a scan shortcut, follow these steps:
1. Open the HP Scan software.
2. Click Create New Scan Shortcut.
3. Enter a name for the new shortcut.
4. Choose to create the new shortcut from current settings, or a previous existing shortcut.
5. Click Create.
6. Modify the settings for the new scan shortcut. Click More for more settings.
7. Click the Save icon next to the name of the new shortcut in the shortcut list to save the
modifications to the shortcut, or click the Undo icon to undo modifications.
Modify shortcuts
To modify a scan shortcut, follow these steps:
1. Open the HP Scan software.
2. Select the shortcut to be modified from the list to the left.
3. Change settings on the right side of the screen. Click More for more settings.
4. Click the Save icon to the right of the shortcut name to save changes.
Scan to a picture
To save your scan as a picture, follow these steps:
1. Load the original into the ADF.
2. Open the HP Scan software.
3. Follow one of the steps:
● Select Save as JPEG or Email as JPEG, and then click Scan.
● Choose any other scan shortcut, change the Item Type to Photo, select a picture file type from
the File Type drop-down list, and then click Scan.
Use the scanning software (Windows)
29
Scan to a PDF
To save your scan as a PDF, follow these steps:
1. Load the original into the ADF.
2. Open the HP Scan software.
3. Follow one of the steps:
● Select Save as PDF or Email as PDF, and then click Scan.
● Choose any other scan shortcut and select PDF, Searchable PDF (.PDF), or PDF/A (.PDF) from
the File Type drop-down list, and then click Scan.
Scan text for editing (OCR)
The HP Scan software uses optical character recognition (OCR) to convert text on a page to text that
can be edited on a computer. The OCR software comes with the HP Scan software. For information
about using the OCR software, see scan text for editing in the online Help.
Scan to email
Learn how to scan to email by using the HP Scan software.
NOTE: To scan to email, make sure there is an Internet connection.
1. Load the original into the ADF.
2. Open the HP Scan software.
3. Follow one of the steps:
● Select Email as PDF or Email as JPEG, and then click Scan.
● Choose any other scan shortcut and select Email from the Send To drop-down list, and then
click Scan.
Scan to cloud
Learn how to scan to cloud by using the HP Scan software.
NOTE: To scan to the cloud, make sure there is an Internet connection.
1. Load the original into the ADF.
2. Open the HP Scan software.
3. Select Send to Cloud, and then select the file destination.
4. Select Scan.
Scan long or extra-long documents
By default, the scanner automatically detects page size using the Detect Size selection for page lengths
less than or equal to 420 mm (16.5 in).
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Chapter 2 Use the scanner
For long or extra-long documents, select Long (8.50 x 34 inches) or Extra Long (8.50 x 122 inches) from
the page size drop-down list in the scan shortcut settings.
NOTE: Only one page at a time can be scanned when using a long or extra-long page setting.
If the scanner is set to scan long or extra-long pages, it will scan one page at a time. Using this setting to
scan regular pages will slow down the process and should only be used to scan pages longer than 420
mm (16 in).
Scan to SFTP
You can upload a scanned image to an SFTP folder by using the HP Scan software.
1. Load the original into the ADF.
2. Open the HP Scan software.
3. Select a scan shortcut. From the Destination area, select Send to.
4. Select an SFTP folder as destination. If this is the first time you have used this feature, click Add to
set up an SFTP destination first.
5. Click OK, and then click Scan.
Scan to SharePoint
You can upload a scanned image to a SharePoint site directly by using the HP Scan software.
1. Load the original into the ADF.
2. Open the HP Scan software.
3. Select a scan shortcut. From the Destination area, select Send to.
4. Select a SharePoint site as destination. If you haven't set up this feature before, click Add to set up
a SharePoint site destination first.
5. Click OK, and then click Scan.
Detect multi-feeds
The multi-feed detection feature stops the scan process if it senses that multiple pages are fed into the
scanner at one time. This feature is enabled by default.
Disabling this feature might be helpful when scanning:
● Multipart forms (a use that HP does not recommend).
● Documents which have labels or sticky notes attached to them.
NOTE: Use the ISIS, WIA, or TWAIN user interface to enable multi-feed detection when scanning from
non-HP software.
Everyday Scan
The Everyday Scan shortcut allows users to define and save a scan shortcut for their everyday needs.
The following Scan Shortcut Settings are customizable when the Everyday Scan shortcut is selected:
● Item Type
Scan to SFTP
31
● Page Sides
● Page Size
● Color Mode
● Destination/File Type
Automatically delete blank pages
When the Delete blank pages feature is enabled, scanned pages are evaluated for content. Pages
detected as blank show up in the viewer with a delete notation on them. These detected blank pages are
deleted automatically when the scan is saved to the destination.
1. Open the HP Scan software.
2. Select a scan shortcut.
3. Click More. Select the Document tab, select Delete blank pages from the Adjust documents
drop-down box, and then click OK.
TIP: The Sensitivity slider allows you to adjust the sensitivity value on how blank pages are
detected and deleted. At the lower end of the slider, more pages are detected as blank and deleted.
At the upper end of the slider, pages must be almost completely blank to be detected and deleted.
The sensitivity value can be also set by entering a value or clicking the arrow buttons.
Automatically adjust page orientation
Use this feature to automatically adjust page orientation by language.
1. Open the HP Scan software.
2. Select a scan shortcut.
3. Click More. Under the Scan tab, select the Page Orientation drop-down box, and then select the
Auto Orient check box.
4. Select a document language, click OK, and then start scan.
Filter out color from a document (color dropout)
You can filter out a color channel (red, green, or blue) or up to three individual colors. For specific colors,
the sensitivity setting controls how closely a scanned color must approximate the specified color.
Removing colors from the scan might reduce the scan file size and improve optical character
recognition (OCR) results.
To select colors to eliminate from a scan in HP Scan software, follow these steps:
1. Open the HP Scan software.
2. Scan a sample page, which has the colors to be dropped, into the viewer.
3. Click the More button, and then click the Image tab and select the Color Dropout feature.
4. Enable a color to drop and select the color from the preview using the eyedropper tool. Be sure to
save the colors.
Only the color dropout options available for your scanner are selectable.
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Chapter 2 Use the scanner
For information about the color dropout settings, see the online help for the scanning software that you
are using.
Automatically detect page size
The HP Scan software is capable of automatically detecting page size using the Detect Size option.
When the Detect Size option is selected from the Page Size drop-down list, the scanned image is
cropped to the size of the detected page and any skewed content is straightened.
Automatically crop or pad scanned image to selected page size
Use this feature to crop or pad a scanned image to a selected page size.
To automatically crop or pad a scanned image to a selected page size, follow these steps:
1. Open the HP Scan software.
2. Select a scan shortcut, and then click More for more settings.
3. Select your crop option from the Input Page Size drop-down list.
● To automatically crop to the content of the document, select Detect Content on Page.
● To automatically crop to the dimensions of the document, select Detect Size.
NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP
scanning software.
For information about the auto-crop settings, see the online help for the scanning software that
you are using.
4. Make sure the Same as Input option is selected for Output Page Size, and then click Scan.
Automatically detect color
Use this feature to reduce the size of the scanned file by only saving pages that contain color as color
scans, and saving all other pages as black and white.
To automatically detect color in a scanned image, follow these steps:
1. Open the HP Scan software.
2. Select a scan shortcut.
3. To adjust the Auto Detect Color sensitivity and output mode settings, click More, select Image.
4. Click on the Color Mode drop-down box, and then select Auto Detect Color.
5. Select the Auto Detect Color drop-down box, change settings, and then click OK.
6. Click Scan.
NOTE: For information about the automatic color detection settings, see the online help for the
scanning software that you are using.
Use the ISIS, WIA, or TWAIN user interface to automatically detect color when scanning from non-HP
scanning software.
Automatically detect page size
33
Scan using text-enhanced black and white mode
Use this feature to enhance the scanned image when scanning black and white text. To use this feature,
complete the following steps:
1. Open the HP Scan software.
2. Select a scan shortcut.
3. Click More, select the Image tab, and then select Black/White (1 bit) from the Color Mode drop-down
box.
4. Select Threshold for Black/White, select Enhance Content, and then click OK.
Automatically straighten scanned images
Use the
Straighten Content feature to straighten content that is skewed relative to the page dimensions
in the source document. Use the Detect Size feature to deskew page images that might have become
skewed during the scanning process.
1. Open the HP Scan software.
2. Select a scan shortcut.
3. Click More, select the Document tab, and then select Straighten Content.
Add or remove a device
You can use the HP Scan software to add or remove a device on the computer.
1. Open the HP Scan software.
2. Click the Settings icon to open the Device Settings window.
3. Do one of the following:
● To add a device, click the Plus icon +, click Connect a new device, and then follow the onscreen
instructions.
● To remove a device, select the scanner name from the existing scanner list, and then click the
Delete button.
TIP: You can select multiple scanners to delete them at once.
TIP: You can also use HP Scan Assistant to add a new device. Launch HP Scan Assistant from the
computer desktop, click Tools, click Device Setup & Software, and then select Connect a new device.
Scan by using other scan software
Third-party applications that support TWAIN, ISIS, and WIA are also supported by the scanner.
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Chapter 2 Use the scanner
Use the scanning software (macOS)
The following topics describe how to scan by using the scanning software.
Scan to email
To scan to an email, complete these steps:
NOTE: To scan to email, make sure there is an Internet connection.
1. Load the original into the ADF.
2. In the Applications folder, double-click the Apple Image Capture icon.
3. In the Image Capture window, select your scanner from the Devices list.
TIP: For more Apple Image Capture scanning options, click Show Details.
4. Select Mail in the Scan To list to automatically attach the scan to an email message.
NOTE: If you use an email application other than Apple Mail, you can scan the document to a file
and manually attach it to an email, or you can add your email application to the Scan To list.
To add your email application to the list, select Other, select your email application, and then click
Choose.
5. On the resulting email message, enter the email address, subject, and any message text, and then
send the email.
HP Easy Scan
To scan from HP Easy Scan:
1. Load the original into the ADF.
2. In the Applications folder, double-click the HP Easy Scan icon.
3. Find the product by its name and ensure it is the selected scanner.
4. Select a scan preset appropriate for the scan job.
5. Click the Scan button.
6. Once all the pages have been scanned, click File and then Save.
7. Specify how and where the file is to be saved, and then click Save.
Scan from other applications
An image can be scanned directly into any ICA-compliant application. In the application, look for options
to import or acquire images from a scanner.
NOTE: The HP software does not support TWAIN scanning. If the application has import or acquire
functions but your HP scanner is not listed, the application might only be searching for scanners that
support TWAIN.
Use the scanning software (macOS)
35
Advanced configuration with HP Utility (macOS)
Use the HP Utility to check scanner status or to view or change scanner settings from your computer.
You can use the HP Utility when the scanner is connected with a USB cable.
Open HP Utility
To open HP Utility, follow these steps:
1. At the computer, open the Applications folder.
2. Select HP, and then select HP Utility.
HP Utility features
The HP Utility toolbar includes these items:
● Devices: Click this button to show or hide Mac products found by the HP Utility.
● All Settings: Click this button to return to the HP Utility main view.
● HP Support: Click this button to open a browser and go to the HP support website.
● Supplies: Click this button to open the HP SureSupply website.
● Registration: Click this button to open the HP registration website.
● Recycling: Click this button to open the HP Planet Partners Recycling Program website.
HP Utility consists of pages that you open by clicking in the All Settings list.
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Chapter 2 Use the scanner
Scanning tips
Use the following tips to optimize scanning performance and scan fragile originals.
Optimize scanning and task speeds
Several settings influence the total time for a scanning job. To optimize scanning performance, consider
the following information.
● To optimize performance, make sure the computer meets the recommended system requirements.
To view minimum and recommended system requirements, see support.hp.com, and then search for
the scanner model plus the word specifications.
● Saving a scanned image to a searchable format (for example, searchable PDF) takes more time
than saving to an image format because the scanned image is analyzed using optical character
recognition (OCR). Verify the need for a searchable output file before selecting a searchable scan
format.
● Scanning at a higher resolution than necessary increases scanning time and creates a larger file
with no additional benefit. If scanning at a high resolution, set the resolution to a lower level to
increase scanning speed.
Scan fragile originals
To scan fragile document (such as photos or documents on wrinkled or very lightweight paper), place
the document in a clear carrier sheet before loading it into the ADF.
Before starting scan, slide the feed selection switch to the disabled position (to the left side).
Low Speed mode
The Low Speed mode reduces the scanning speed to ensure more stable paper feeding and scanning.
It is useful for scanning the following types of documents:
● Fragile documents such as thin or wrinkled paper
● Long documents
● Documents that require high-resolution scanning
To enable the Low Speed mode, follow these steps:
1. Run the Scanner Tools Utility
2. Click the Settings tab
3. Click the Speed Management tab.
4. Select Low Speed checkbox.
5. Click Apply.
Scanning tips
37
Care and maintenance3
This section presents information about how to care for and maintain the scanner.
For the latest maintenance information, visit the product support home page: support.hp.com.
Test and calibrate the touch screen
To test and calibrate the touch screen, do the following:
1. Select the Settings icon.
2. Select Display.
3. Scroll down and select Screen Recalibration.
4. Follow the onscreen instructions to perform the calibration.
5. Recalibration complete will display when the process is completed.
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Chapter 3 Care and maintenance
Clean the product
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary
depends on several factors, including the amount of use and the environment. Perform routine cleaning
as necessary.
Clean the CIS modules
To clean the contact image sensor (CIS) modules, follow these steps:
1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
2. Pull forward on the latch to open the jam cover.
3. Clean the CIS modules with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
CAUTION: Use only glass cleaner to clean the CIS modules. Avoid cleaners that contain
abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning
strips. Avoid isopropyl alcohol because it can leave streaks on the CIS modules.
Do not spray the glass cleaner directly on the CIS modules.
Clean the product
39
4. Dry the CIS modules with a dry, soft, lint-free cloth. Wipe the strips of gray, reflective material on
each module.
5. Close the jam cover, reconnect the USB cable and power supply to the scanner, and then press the
Power button to turn on the scanner. The scanner is now ready to use.
Clean the paper path
If scanned images have streaks or scratches, use an HP paper path cleaning cloth to clean the paper
path.
NOTE: If you experience repeated document jams, clean the rollers.
To clean the paper path, follow these steps:
1. Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to tear
the cleaning cloth.
2. Remove the cleaning cloth and unfold it.
3. Load the unfolded cloth into the ADF.
4. Windows: Launch the HP Scanner Tools Utility, and then click the Maintenance tab.
5. Feed the cloth through the scanner.
Windows: Under Clean Paper Path, click Clean to feed the cloth through the scanner.
macOS: Press the Scan button to feed the cloth through the scanner.
NOTE: In addition to feeding the cloth through the scanner, the Mac will perform the scan shortcut
assigned to the Scan button .
CAUTION: Wait two minutes for the components to dry before proceeding to the next step.
6. Place up to five pages of printed paper in the scanner. Scan and view the results.
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Chapter 3 Care and maintenance
7. If streaks still appear, repeat steps 3 through 6.
The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After that,
the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks from the
scanned images, clean the rollers.
8. Windows: Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning activity and
update the paper path cleaning history.
Clean the rollers
Clean the rollers under the following conditions:
● Windows: The HP Scanner Tools Utility indicates that cleaning is needed.
● You experience repeated document jams.
● The document feeder does not pull pages into the paper path.
● The scanned images are elongated.
● You frequently scan any of the following types of documents: coated paper, chemically treated
documents such as carbonless paper, documents with a large amount of calcium carbonate,
documents written with or written on with pencil, documents on which the toner has not fused.
To clean the rollers, follow these steps:
1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
2. Pull forward on the latch to open the jam cover.
3. On the rear of the open document feeder, locate the pickup rollers.
You do not need to open the roller cover when cleaning the rollers.
Clean the rollers
41
4. Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with isopropyl alcohol,
wipe the pickup rollers.
Wipe the rollers from the top down, rotating the rollers a full 360 degrees to ensure that you wipe
the complete surface.
5. Locate the separation rollers, and wipe the separation rollers.
You do not need to open the roller cover when cleaning the rollers.
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Chapter 3 Care and maintenance
6. Below the pickup and separation rollers, wipe the scan rollers around the CIS module.
7. Close the jam cover, and then reconnect the USB cable and power supply to the scanner.
CAUTION: Wait two minutes for the rollers to dry before loading documents into the document
feeder.
8. Press the Power button to turn on the scanner.
9. Windows: Update the scanner maintenance history.
a. Launch the HP Scanner Tools Utility, and then click the Maintenance tab.
b. Under Record Cleaning Rollers, click Record Cleaning to log this cleaning activity and update
the roller cleaning history.
For more information, see the HP Scanner Tools Utility Help.
Clean the rollers
43
Replace parts
Replacing parts when necessary helps ensure high-quality scans. Parts might need to be replaced when
indicated by the HP Scanner Tools Utility, or if the scanner is not working correctly.
The roller replacement kit includes the following replacement parts:
● Pickup rollers
● Separation rollers
The replacement kit also includes detailed instructions for replacing each of these parts.
Replace the roller kit
The following topics describe how to replace the roller kit.
Replace the rollers under the following conditions:
● Windows: When the Maintenance Recommended dialog indicates they are due for maintenance.
● If the scanner experiences repeated document jams.
NOTE: HP recommends replacing the rollers every 100,000 scans.
Windows: The HP Scanner Tools Utility can provide a reminder when service is needed, which depends
on many conditions and might be sooner than this replacement interval.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard
service agreements.
Replace the pickup rollers
To replace the pickup rollers, follow these steps:
1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
2. Pull forward on the latch to open the jam cover.
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Chapter 3 Care and maintenance
3. Locate the roller cover latch, and then press down and pull forward out the latch to open the roller
cover.
1
2
4. Pull down the blue tab to release the rollers, and then take out the rollers.
1
2
5. Remove the new rollers from the replacement kit package. Insert the new rollers into position, and
then pull up the blue tab to lock the rollers.
2
1
Replace the pickup rollers
45
6. Close the roller cover until it clicks into place.
7. Close the jam cover, reconnect the USB cable and power supply to the scanner, and then press the
Power button to turn on the scanner. The scanner is now ready to use.
Replace the separation rollers
To replace the separation rollers, follow these steps:
1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
2. Pull forward on the latch to open the jam cover.
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Chapter 3 Care and maintenance
3. Locate the roller cover latch, and then press the latch towards left and pull the edge out to open the
roller cover.
1
2
4. Squeeze the edge of the right roller and the end of the left roller shaft, and then pull it out.
5. Remove the new rollers from the replacement kit package. Align the new roller ends with the roller
clips on the scanner, insert the right end of the roller shaft to the clip on the scanner, and then push
forward the left end into the clip.
1
2
Replace the separation rollers
47
6. Close the roller cover until it clicks into place.
7. Close the jam cover, reconnect the USB cable and power supply to the scanner, and then press the
Power button to turn on the scanner.
8. Windows: Update the scanner maintenance history.
a. Open the HP Scanner Tools Utility.
b. Under Record Replacement, click Record Replacement to log this replacement activity and
update the roller replacement history.
Order parts and accessories
The maintenance parts in the following table can be ordered online.
To order maintenance parts for the scanner, see the HP scanner parts website at www.hp.com/buy/
parts.
Table 3-1
Roller replacement kit
Item Description Part number
Roller replacement kit Replacement pickup and separation rollers. 9Y0J9A
48 Chapter 3 Care and maintenance
Solve problems4
This section contains solutions for common problems with the scanner. For additional troubleshooting,
see the Help for the HP scanning program being used.
Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to
produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following
items when encountering scanning problems.
● If scanning a document that will be analyzed using optical character recognition (OCR), make sure
that the original document is clear enough to be analyzed.
● Make sure that the USB and power cables are firmly seated in their respective connectors on the
back of the scanner, and that the power cord is plugged into a working electrical outlet or surge
protector.
● Make sure the scanner has not automatically powered off. If it has, press the Power button to turn
on the scanner.
● Ensure that the scanner is receiving power.
– Check that the Power LED on the control panel is on.
– If the Power LED is not on, ensure that power is available to the power outlet or surge protector
that the power supply is plugged into.
– If power is available to the power outlet or surge protector but the Power LED is still not on,
the power supply might be defective. Go to the product support home page for assistance:
support.hp.com.
● If the scanning software displays a Scanner not found message when trying to use the scanner,
turn off the scanner, wait 30 seconds, and then turn on the scanner. If the message still displays, the
scanner might need to be reset.
● If the scanner is connected to the computer through a USB hub or through a USB port on the front
of the computer, disconnect the scanner and then reconnect it to a USB port on the back of the
computer.
● Windows: Make sure that the Scan button , or the Default/Duplex Toggle button is enabled
from the HP scanning software.
● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
Solve problems
49
● Make sure the document feeder hatch is closed.
● Restart the computer.
If problems continue, it is possible that the HP scanning software, firmware, or associated drivers
are out of date or have become corrupted. Visit the product support home page to locate software,
firmware, and driver updates for the scanner: support.hp.com.
Test the scanner
Follow this procedure to test the scanner:
1. Ensure that the power supply is securely connected between the scanner and a live electrical
outlet or surge protector. Check that the Power LED on the control panel is on to verify that the
power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
3. Press the Power button to turn off the scanner, disconnect the power supply from the scanner,
and then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the
power supply to the scanner, press the Power button to turn on the scanner, and then turn on the
computer.
4. Try to rescan.
Reset the scanner
To reset the scanner, follow these steps:
1. Close the HP Scan software if it is open.
2. Press the Power button to turn off the scanner, and then disconnect the power supply from the
scanner.
3. Wait 30 seconds. Reconnect the power supply, and then turn on the scanner. The scanner resets.
You might need to turn the computer off, wait 60 seconds, and then turn the computer on again.
50
Chapter 4 Solve problems
Scanner installation problems
Review the following information about resolving scanner installation problems.
Check the cables
Learn how to check the power cable, USB cable, or Ethernet cable.
Table 4-1 Check cables
Cable type Action
Power cable The power cable is connected between the scanner and a power outlet.
● Ensure that the power cable is securely connected between the scanner and a live
electrical outlet or surge protector.
● If the power cable is connected to a surge protector, ensure that the surge protector is
plugged into an outlet and turned on.
● Press the Power button to turn off the scanner, and then turn off the computer. After 30
seconds, turn on the scanner and then turn on the computer, in that order.
USB cable The USB cable is connected between the scanner and the computer.
● Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
● Ensure that the USB cable is securely connected between the scanner and the computer.
● If the USB cable is connected to a USB port on the front of the computer, move it to a USB
port on the back of the computer.
For additional USB troubleshooting information, visit the product support home page, select
your country/region, and then use the search tool to find USB troubleshooting topics.
Ethernet cable (N9000 sn1
model)
Ensure that the Ethernet cable is securely connected between the scanner and your network
port.
For additional Ethernet troubleshooting information, see support.hp.com, select your country/
region, and then use the search tool to find Ethernet troubleshooting topics.
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
If checking the scanner cable connections did not solve the problem, the problem might have occurred
because of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet drivers and
tools.
1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power
cable from the scanner.
2. On the computer, open Control Panel and use the Programs and Features tool to uninstall the
following applications:
● HP ScanJet Basic Device Software
● HP ScanJet ISIS Driver
● HP Scan
● HP ScanJet Plugin
Scanner installation problems
51
3. Restart the computer.
4. Reinstall the HP ScanJet Drivers and Tools.
● Turn off the scanner, wait 30 seconds, and then turn on the scanner. The required software and
drivers should install automatically.
● If the drivers and tools do not install automatically, install them manually.
5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to
turn on the scanner.
52 Chapter 4 Solve problems
Power issues
Review the following information about resolving power issues.
Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
● Ensure that the power cable is securely connected between the scanner and a live electrical outlet.
● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into
an outlet and turned on.
● Ensure that the scanner is receiving power.
– Check that the Power LED on the control panel is on.
– If the Power LED is not on, ensure that power is available to the power outlet or surge protector
that the power supply is plugged into.
– If power is available to the power outlet or surge protector but the Power LED is still not on,
the power supply might be defective. Go to the product support home page for assistance:
support.hp.com.
The scanner will not turn on
If the scanner will not turn on after pressing the Power button, check the following:
● The scanner might have been unplugged. Check to see that the power supply has not become
disconnected from the scanner or unplugged from the power source.
● The power supply might not be working.
– Check that the Power LED on the control panel is on.
– If the Power LED is not on, ensure that power is available to the power outlet or surge protector
that the power supply is plugged into.
– If power is available to the power outlet or surge protector but the Power LED is still not on,
the power supply might be defective. Go to the product support home page for assistance:
support.hp.com.
The scanner keeps turning off
If the scanner keeps turning off, try these steps according to your operating system.
By default, the scanner will enter Sleep Mode prior to 15 minutes of inactivity, and will turn off
automatically after 20 minutes of inactivity to conserve power.
Windows: To change the defaults, complete these steps:
1. Launch the HP Scanner Tools Utility.
2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings.
● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15
minutes or 1 hour from the Put the scanner to sleep after drop-down list.
Power issues
53
● To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (Never, 20 minutes, 120 minutes, 480 minutes, or 640 minutes) from the Turn
off the scanner after drop-down list.
3. Click Apply.
macOS: Use HP Utility to change these defaults.
54 Chapter 4 Solve problems
Paper jams
Review the following information about clearing paper jams.
NOTE: Scanning damp or wet pages can cause paper jams. Make sure that the pages being fed are
completely dry (such as, the toner is dry, or there are no wet substances such as glue or correction
fluid on the page).
Clear jams from the scanner paper path
To clear a paper jam, complete these steps:
1. Pull forward on the latch to open the jam cover.
2. Remove any pages from the ADF.
3. Remove the originals or any obstructions from the paper path.
4. Remove any visible debris (for example, paper, staples, or clips) from the paper path.
5. Inspect the scan, eject, separation, or pickup rollers inside the document feeder, and remove any
visible debris.
6. Press firmly on both sides of the document feeder hatch at the same time to close the hatch.
7. Reload all originals in the ADF and scan again.
An item loaded in the scanner jams repeatedly
Check the following for resolving the issue.
● The item might not meet the guidelines for acceptable originals.
● The item might have something on it, such as staples or self-adhesive notes on the original that
must be removed.
● Make sure the paper guides touch the edges of the original.
Paper jams
55
Paper feed issues
Review the following information about resolving paper feed issues.
Paper jamming, skewing, misfeeds, or multiple-page feeds
Review the following information for resolving the issue.
● Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding are
completely dry (toner is dry, there are no wet substances such as glue or correction fluid).
● Check that all rollers are in place and that the roller door and document feeder hatch are closed.
● If the pages look skewed as they feed into the scanner paper path, check the resulting scanned
images in the software to ensure that they are not skewed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
● The paper guides must be touching the sides of the paper stack to work properly. Please ensure
that the paper stack is straight and the guides are against the paper stack.
● The input tray or output tray might contain more than the maximum number of pages. If you are not
in ordinary office or at home, load fewer pages in the input tray, and remove pages from the output
tray.
● Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
misfeeds still occur, replace the rollers.
● Curled pages might cause misfeeds. All pages must be flat on the leading edge. Make sure that
curls on the leading edge of all pages are within the following range.
1
2
34
1
2
34
Table 4-2
Curls on the leading edge range
Callout Description
1 Up curls: 3 mm (0.12 in) or less
Down curls: 5 mm (0.2 in) or less
2 30 mm (1.18 in) or more
56 Chapter 4 Solve problems
Table 4-2 Curls on the leading edge range (continued)
Callout Description
3 Leading edge
4 Scanning side
Paper does not feed from the scanner
If paper does not feed from the scanner, try the following:
Reload the pages into the input tray, ensuring that they make contact with the rollers.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing
firmly on both sides to ensure the hatch is closed.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
1. Ensure that the power supply is securely connected between the scanner and a live electrical
outlet or surge protector. Check that the Power LED on the control panel is on to verify that the
power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
3. Press the Power button to turn off the scanner, disconnect the power supply from the scanner,
and then turn of the computer to which the scanner is connected. Wait 30 seconds, reconnect the
power supply to the scanner, press the Power button to turn on the scanner, and then turn on the
computer.
4. Try to rescan.
Paper does not feed from the scanner
57
Image quality problems
Review the following information about resolving image quality problems.
The scanned images are not straight
Check the following to resolve the issue.
● Verify that the paper guides are centered on the scanner and set to an appropriate width for the
original being scanned. Make sure the paper guides touch the edges of the original.
● Windows: Use the Straighten Content feature to straighten content that is skewed relative to the
page dimensions in the source document. Use the Detect Size feature to deskew page images that
might have become skewed during the scanning process.
The scanned images have streaks or scratches
Try the following to resolve the issue.
● Check that the originals are clean and unwrinkled.
● Clean the scanner strips. See Clean the CIS modules on page 39 for more information.
The scanned image is fuzzy
Check the following to resolve the issue.
● Check for any obstructions in the scanner paper path and make sure the paper guides are
positioned appropriately. Try another scan.
● Verify that the document is not fuzzy.
● Dust can build up on the scanning strips inside the document feeder and cause low-quality scans.
Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
The scanned image is completely black or completely white
Check the following to resolve the issue.
● The item might not be placed correctly in the input tray. Make sure that the item being scanned is
placed face down in the input tray.
● Windows: If scanning to a black and white image, make sure neither the black nor the white
threshold is set to extreme. Setting the threshold to an extreme will result in an image that is all
white or all black.
● macOS: If scanning to a text image using the Image Capture application, set Image Correction to
Manual and use the Threshold slider bar to adjust the threshold.
The bottom of the scanned image is cut off
By default, the scanning software can scan media that is up to 420 mm (16 in) long.
Verify that the page size selected in the scanning software (or the scan shortcut selected) will
accommodate the length of the document being scanned.
58
Chapter 4 Solve problems
Scanner operation problems
Review the following information about resolving scanner operation problems.
Connection issues
Review the following information about resolving connection issues.
Check the USB connection
Follow these steps to check the USB connection.
Check the physical connection to the scanner.
● Use the cable that was included with the scanner. Another USB cable might not be compatible with
the scanner.
● Ensure that the USB cable is securely connected between the scanner and the computer. The
trident icon on the USB cable faces down when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1. Do one of the following tasks depending on how the scanner is connected to the computer:
● If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the
USB cable from the USB hub or the docking station, and then connect the USB cable to a USB
port on the back of the computer.
● If the USB cable is directly connected to the computer, plug it into a different USB port on the
back of the computer.
● Remove all other USB devices from the computer except for the keyboard and the mouse.
2. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
● If the scanner works, reconnect any additional USB devices one at a time; try the scanner after
connecting each additional device. Disconnect any USB devices that prevent the scanner from
working.
● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and
software.
Check the ethernet connection (N9000 sn1 model)
Follow these steps to check the ethernet connection.
1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet jack,
or Ethernet switch.
2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a
different port on the router or switch.
3. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
Scanner operation problems
59
Buttons are not working properly
If the buttons are not working properly, complete the following steps.
1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
2. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
3. Restart the computer.
4. If the problem still persists, there might be a problem with the control panel. Contact HP Support at:
support.hp.com.
LCD issues
Review the following information to resolving LCD issues.
The LCD is having display issues
The following symptoms indicate a problem with the scanner control panel.
● LCD issues: The display is blank, or part of the display content is missing.
● LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
The scanner buttons are not working as expected
The following symptoms indicate a problem with the scanner control panel.
● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For
example, you get a single-sided scan when you press the Default/Duplex Toggle button
to set a
two-sided scan.
● LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
The touch panel display issues (N9000 sn1 model)
The following symptoms indicate a problem with the scanner touch panel.
● Touch panel issues: The display is blank, or part of the display content is missing.
● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button (for
example, you get a single-sided scan when you press the Default/Duplex Toggle button
to set a
two-sided scan.
If the scanner exhibits any of these problems, contact HP support at support.hp.com.
Scanning performance issues
Review the following information about resolving scanning performance issues.
The scanner does not scan immediately
Make sure the document feeder hatch is closed, and that the scanner is turned on.
60
Chapter 4 Solve problems
The scanner is scanning items very slowly
When scanning to edit text, the optical character recognition (OCR) causes the scanner to scan more
slowly, which is normal. Wait for the item to scan.
NOTE: Windows: For the best OCR results, scanner compression should be set to the minimum
compression level or be disabled.
Scanning at a higher resolution than necessary increases scanning time and creates a larger file with
no additional benefit. If you are scanning at a high resolution, set the resolution to a lower level to
increase scanning speed.
The scanner scans only one side of a two-sided page
Verify that the selected scan shortcut specifies two-sided scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. Check to confirm that scanned
pages are not stuck together.
Scanned pages are out of order at the scan destination
If scanned pages are out of order at the scan destination, check the following.
● Verify that the page order of the original document is correct before placing the document face
down into the input tray.
● Make sure that there are no staples, paper clips, or any other attached material (such as adhesive
notes) that might cause the pages to feed incorrectly.
● Verify that pages are not stuck together.
Scanned files are too large
If scan files are too large, check the following.
● Most scanning software allows a smaller file size to be selected when selecting the output file type.
For more information, see the Help for the scanning software being used.
● Verify the scan resolution setting (for more information, see the Help for the scanning software
being using):
– 200 dpi is sufficient for storing documents as images.
– For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create
editable text.
– For Asian fonts and small fonts, choosing a higher resolution is recommended.
NOTE: For some special black dot background scans, saving the image as a .tif file might make
the image smaller.
Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
● Color scans create larger files than do black and white scans.
● If scanning a large number of pages at one time, consider scanning fewer pages at a time to create
more, smaller files.
The scanner is scanning items very slowly
61
Issues with text recognition (OCR) (Windows)
The scanner uses optical character recognition (OCR) to convert text on a page to text that can be
edited on a computer.
● If text can be scanned but cannot be edited, make the following selections before scanning:
– Select a scan shortcut that supports OCR. The following scan shortcuts support OCR:
○ Save as PDF
○ Email as PDF
○ Save as Editable Text (OCR)
○ Send to Cloud
○ Everyday Scan
– Select one of the following OCR-based, output-file types from the File Type drop-down box:
○ Text (.txt)
○ Rich Text (.rtf)
○ Word (.doc, .docx)
○ Excel (.xls, .xlsx)
○ CSV (.csv)
○ XML (.xml)
○ Searchable PDF (.pdf)
○ PDF/A (.pdf)
NOTE: If an OCR-based, output-file type is not selected, the document is scanned as a graphic and
the text is not editable.
● Check the originals
– The software might not recognize text that is tightly spaced. For example, if the text that the
software converts has missing or combined characters, "rn" might appear as "m".
– The accuracy of the software depends on the image quality, text size, and structure of the
original and the quality of the scan itself. Make sure that the original has good image quality.
– Colored backgrounds can cause images in the foreground to blend too much.
● If the scanner strips are dirty, the scan file does not have optimum clarity. Make sure the scanner
strips are clean.
Email problems
To resolve email problems, try the following.
62
Chapter 4 Solve problems
Validate the SMTP gateway address
Open the Embedded Web Server to confirm that the SMTP gateway address is correct. Also confirm
that the email address being used is valid.
Validate the LDAP gateway (Windows)
Use the following procedure to validate the LDAP gateway in Windows.
1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP
gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the
LDAP gateway address.
2. Press the Enter key. If the LDAP gateway address is valid, the Find People dialog box opens.
3. If the LDAP gateway address is not valid, contact the network administrator.
Validate the SMTP gateway address
63
Additional troubleshooting5
Table 5-1 Additional troubleshooting support
Support Where to get
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with the product or at support.hp.com.
Get 24-hour Internet support, and download software utilities,
drivers, and electronic information
Product support home page: support.hp.com.
Order additional HP service or maintenance agreements support.hp.com
64 Chapter 5 Additional troubleshooting
Index
A
acoustic specifications 1, 12, 14
ADF, locating 2
Auto color detect 19, 29
automatically crop or pad scanned
image to selected page
size 19, 29
automatically detect page
size 19, 29, 33
B
black scans
troubleshoot 49, 58
blurry images 49, 58
buttons
Cancel 1, 2, 6
Duplex Scan 6
Power 1, 2, 6
Scan 1, 2
scanner control panel 1, 2, 6
scanner touch panel 6
Simplex Scan 6
C
cables
troubleshoot 49, 51
Cancel button 1, 2, 6
clean
paper path 38, 39
rollers 38, 39
cleaning cloth 38, 39
cloud, scan to 19, 29
control panel 1, 2
buttons 6
See
control panel
locating 1, 2
crooked images 49, 58
crop or pad scanned image to
selected page size 19, 29
customer support
online 49, 64
cut-off images
troubleshoot 49, 58
D
detect multi-feeds 19, 29, 31
detect page size 19, 29, 33
display problems 60
Door latch, locating 2
drivers
paper sizes 19-21
Duplex Scan button 6
E
electrical specifications 1, 12, 14
extra-long-page support 19, 29,
30
F
features
auto color detect 19, 29
crop or pad scanned image to
selected page size 19, 29
detect page size 19, 29, 33
extra-long-page support 19,
29, 30
long-page support 19, 29, 30
multi-feed detection 19, 29, 31
scan shortcuts 29
Feed selection switch, locating 2
feeding problems 49, 55
fragile items, scanning 19, 37
fuzzy images 49, 58
H
HP Customer Care 49, 64
HP paper path cleaning cloth 38,
39
HP Scan Extended software
about 1, 16
HP Scanner Tools Utility
uses for 1, 16
HP TWAIN 1, 16
HP Utility 19, 35, 36
HP Utility for Mac
Bonjour 19, 35, 36
features 19, 35, 36
HP Utility, Mac 19, 35, 36
HP Web Jetadmin 17
I
input and output trays
locating 1, 2
input tray
load cards 19, 20
load documents 19, 20
locating 2
tips on loading 19, 20
install software
troubleshoot 49, 51
ISIS 1, 16
J
jams
troubleshoot 49, 55
Jetadmin, HP Web 17
L
LCD problems 60
LED
error 49
long-page support 19, 29, 30
M
Macintosh
HP Utility 19, 35, 36
macOS software 1, 17
maintenance
clean paper path 38, 39
clean rollers 38, 39
manage power settings 49, 53
media
jams 49, 55
Index
65
misfeeds 49, 56
not feeding 49, 56
troubleshoot 49, 56
memory
included 1, 12
minimum system
requirements 12
misfeeds
troubleshoot 49, 56
multi-feed detection 19, 29, 31
multiple-page feeds 49, 56
N
networks
HP Web Jetadmin 17
supported 1, 12
O
on/off button, locating 1, 2
online support 49, 64
operating systems (OS)
supported 1, 12
operating systems, supported 12
order
roller replacement kit 38, 44
supplies 38, 48
OS (operating system)
supported 1, 12
output tray
locating 1, 2
P
pages missing, troubleshoot 49,
59-61
pages out of order 49, 59-61
pages per minute 1, 12
paper
jams 49, 55
misfeeds 49, 56
not feeding 49, 56
supported sizes 19-21
troubleshoot 49, 56
paper guides, locating 1, 2
paper path
clean 38, 39
feeding problems 49, 55
parts
order 38, 44
PIN location 5
potential shock hazard 2
power
consumption 1, 12, 14
Power button 1, 2, 6
power button, locating 1, 2
Power LED 1, 2, 6
power management 49, 53
power supply
troubleshoot cable 49, 51
problems with LCD 60
problems with touch panel 60
product
auto-off 1, 18
Sleep Mode 1, 18
product info 1
R
replace rollers 38, 44
roller kit
replace 38, 44
rollers
clean 38, 39
replace 38, 44
S
scan
cards 19, 20
feeding problems 49, 55
files too large 49, 59-61
fragile items 19, 37
originals 19, 20
Scan 26
Scan button 1, 2
scan shortcuts 29
scan to cloud 19, 29
scan, menu map
control panel 8
scanner
control panel 1, 2
touch panel 6
scanner software
Mac 1, 17
Windows 1, 16
Simplex Scan button 6
skewed images 49, 58
Sleep Mode 1, 18
software
HP Utility 19, 35, 36
Mac 1, 17
troubleshoot installation 49,
51
uninstall and reinstall 49, 51,
53
Windows 1, 16
specifications
electrical and acoustic 1, 12, 14
speed
troubleshoot 49, 59, 60
speed, troubleshoot 19, 37
status
HP Utility, Mac 19, 35, 36
streaks
troubleshoot 49, 58
supplies
order 38, 48
status, viewing with HP Utility
for Mac 19, 35, 36
support
online 49, 64
supported operating systems 12
system requirements
minimum 12
T
technical support
online 49, 64
touch panel problems 60
trays
capacity 1, 12
included 1, 12
troubleshoot
basic tips 49
black scans 49, 58
cables 49, 51
check power 49, 53
crooked images 49, 58
cut-off images 49, 58
feeding problems 49, 55
fragile items 19, 37
fuzzy images 49, 58
installation 49, 51
jams 49, 55
large scan files 49, 59-61
misfeeds 49, 56
page order 49, 59-61
pages missing 49, 59-61
paper not feeding 49, 56
power 49, 53
scanning fragile items 19, 37
speed 19, 37, 49, 59, 60
stops working 49, 53
streaks 49, 58
two-sided scans 49, 59-61
uninstall and reinstall
software 49, 51, 53
white scans 49, 58
troubleshooting
buttons 60
display 60
LCD 60
touch panel 60
66
Index
turn on scanner
troubleshoot 49, 53
TWAIN 1, 16
two-sided scans
troubleshoot 49, 59-61
U
uninstall and reinstall
software 49, 51, 53
USB cable
troubleshoot 49, 51
W
Web sites
HP Web Jetadmin,
downloading 17
websites
customer support 49, 64
order supplies 38, 48
replacement parts 38, 44
white scans
troubleshoot 49, 58
Windows software 1, 16
Index
67
