Table of Contents
Solution overview ..........................................................................................................................................5
.............................................................................................................................................................5
Get started....................................................................................................................................................6
Find the device on the network.................................................................................................................6
Browser support ...............................................................................................................................6
Open the device's web interface................................................................................................................7
Create an administrator account...............................................................................................................7
Secure passwords....................................................................................................................................8
Verify that no one has tampered with the device software...........................................................................8
Web interface overview ...........................................................................................................................8
Configure your device.....................................................................................................................................9
Basic settings .........................................................................................................................................9
Adjust the image.....................................................................................................................................9
Level the camera ..............................................................................................................................9
Adjust the focus faster with focus recall areas.....................................................................................9
Select scene profile.........................................................................................................................10
Reduce image processing time with low latency mode........................................................................10
Select exposure mode .....................................................................................................................10
Benefit from IR light in low-light conditions by using night mode .......................................................11
Reduce noise in low-light conditions ................................................................................................11
Maximize the details in an image .....................................................................................................11
Handle scenes with strong backlight.................................................................................................12
Stabilize a shaky image with image stabilization................................................................................12
Hide parts of the image with privacy masks.......................................................................................12
Show an image overlay ...................................................................................................................13
Show a text overlay ........................................................................................................................13
Show the pan or tilt position as a text overlay ...................................................................................13
Add street names and compass direction to the image........................................................................14
Adjust the camera view (PTZ)..................................................................................................................14
Limit the pan, tilt, and zoom movements Limit the zoom movements .................................................14
Create a guard tour with preset positions..........................................................................................14
View and record video ...........................................................................................................................15
Reduce bandwidth and storage ........................................................................................................15
Set up network storage ...................................................................................................................15
Record and watch video ..................................................................................................................15
Set up rules for events ...........................................................................................................................16
Trigger an action ............................................................................................................................16
Detect motion with the thermal channel and zoom in and record with the visual channel......................16
Audio...................................................................................................................................................17
Add audio to your recording ............................................................................................................17
Add audio capability to your product using portcast...........................................................................17
Set up washer.......................................................................................................................................18
The web interface ........................................................................................................................................19
Status ..................................................................................................................................................19
Video ...................................................................................................................................................20
Installation ....................................................................................................................................22
Image............................................................................................................................................24
Stream ..........................................................................................................................................31
Overlays ........................................................................................................................................34
Privacy masks.................................................................................................................................36
Analytics ..............................................................................................................................................36
Metadata configuration ..................................................................................................................36
PTZ ......................................................................................................................................................36
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Preset positions ..............................................................................................................................36
Guard tours....................................................................................................................................37
Limits............................................................................................................................................39
Motion ..........................................................................................................................................40
OSDI zones ....................................................................................................................................40
Orientation aid...............................................................................................................................41
Gatekeeper ....................................................................................................................................41
Control queue ................................................................................................................................41
Audio...................................................................................................................................................41
Device settings...............................................................................................................................41
Stream ..........................................................................................................................................42
Audio enhancement........................................................................................................................42
Recordings ...........................................................................................................................................42
Apps ....................................................................................................................................................44
System.................................................................................................................................................44
Time and location ...........................................................................................................................44
Network ........................................................................................................................................45
Security.........................................................................................................................................49
Accounts .......................................................................................................................................53
Events ...........................................................................................................................................55
MQTT ............................................................................................................................................59
Storage .........................................................................................................................................62
Stream profiles...............................................................................................................................64
ONVIF............................................................................................................................................65
Detectors.......................................................................................................................................68
Accessories ....................................................................................................................................68
Logs ..............................................................................................................................................69
Plain config....................................................................................................................................70
Maintenance ........................................................................................................................................71
Maintenance..................................................................................................................................71
Troubleshoot ..................................................................................................................................72
Learn more..................................................................................................................................................73
Color palettes .......................................................................................................................................73
Privacy masks .......................................................................................................................................73
Overlays ...............................................................................................................................................74
Pan, tilt, and zoom (PTZ) ........................................................................................................................74
Guard tours....................................................................................................................................74
Streaming and storage...........................................................................................................................74
Video compression formats..............................................................................................................74
How do Image, Stream, and Stream profile settings relate to each other?.............................................75
Bitrate control................................................................................................................................75
Applications .........................................................................................................................................77
Cybersecurity........................................................................................................................................77
Signed OS ......................................................................................................................................77
Secure boot ...................................................................................................................................77
Secure keystore ..............................................................................................................................78
Encrypted file system ......................................................................................................................78
Axis security notification service ......................................................................................................78
Vulnerability management...............................................................................................................78
Secure operation of Axis devices ......................................................................................................78
Specifications..............................................................................................................................................79
Product overview ..................................................................................................................................79
LED indicators.......................................................................................................................................80
SD card slot ..........................................................................................................................................81
Insert an SD card...................................................................................................................................81
Buttons................................................................................................................................................82
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Control button ...............................................................................................................................82
Connectors ...........................................................................................................................................82
Network connector .........................................................................................................................82
Audio connector.............................................................................................................................83
I/O connector .................................................................................................................................85
Power connector ............................................................................................................................87
Illuminator connectors ....................................................................................................................89
Clean your device.........................................................................................................................................90
Troubleshooting...........................................................................................................................................91
Reset to factory default settings .............................................................................................................91
AXIS OS options ....................................................................................................................................91
Check the current AXIS OS version ..........................................................................................................92
Upgrade AXIS OS...................................................................................................................................92
Technical issues, clues, and solutions.......................................................................................................92
Performance considerations ...................................................................................................................96
Contact support ....................................................................................................................................96
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5
Solution overview
The AXIS Q87 Bispectral PTZ Network Camera is intended for mission-critical surveillance that demands 24-hour
monitoring of restricted areas, such as airports.
In difficult lighting conditions, the thermal channel can detect objects (1) that the visual channel can’t. To take
advantage of this, you can set up the thermal channel to automatically detect motion, and send a signal to the
visual channel to zoom in and record. To find out more, go to .
The camera (2) is often installed in inaccessible locations. With the built-in wiper and optional washer you can
remove, for example, sea salt from the front window without physically accessing the camera. To find out more,
go to .
Thanks to the wide tilt range you can, for example, detect various flying objects (3).
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Get started
Find the device on the network
To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or
AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.
To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or
AXIS Device Manager Extend. Both applications are free and can be downloaded from axis.com/support.
For more information about how to find and assign IP addresses, go to How to assign an IP address and access
your device.
Browser support
AXIS OS 7.10 and higher
Video products with AXIS OS 7.10 or higher include the new web interface, which comes with an overall
improved and simplified graphical user interface and focuses on camera installation, configuration, and
troubleshooting. The web interface is tested and optimized for Chrome™ and Firefox® browsers. It is platform-
independent and works with Windows® (versions 7 through 10) as well as Linux® and OS X®. If you use other
browsers, you could experience limitations in functionality and support. You can find more information about
the latest AXIS OS version of your Axis product here.
You can use the device with the following browsers:
Chrome
TM
Firefox
®
Edge
TM
Safari
®
Windows
®
recommended recommended ✓
macOS
®
recommended recommended ✓ ✓
Linux
®
recommended recommended ✓
Other operating
systems
✓ ✓ ✓ ✓*
*To use AXIS OS web interface with iOS 15 or iPadOS 15, go to
Settings > Safari > Advanced > Experimental Features and disable NSURLSession Websocket.
To find out more about how to use the device, see the user manual available at axis.com.
If you need more information about recommended browsers, go to AXIS OS Portal.
Highlights
• Recommended browser: Latest Chrome and Firefox
• Supported browser: Latest Chrome, Firefox, Edge and Safari
• Platform-independent with latest Linux, OS X and Windows 7 through Windows 10
• Support for tablet and mobile devices
• 12 pre-installed languages and automatic language detection
Known limitations
• Edge: 1-second video delay when streaming H.264
• Safari, Chrome, Firefox: No support for H.264 video streaming in Apple mobile (iOS) devices
• Audio: No support for sending audio to the camera through the browser (i.e. through a computer
microphone)
• Video: Some browser plugins are known to cause problems with live streaming. Try uninstalling plugins
if the video does not play as it should.
• Video: H.265 video streaming is currently not supported in any browser
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• Because the setting for NSURLSession Websocket can no longer be toggled off in iOS and IpadOS 17.0
and higher, anonymous viewers are required to be able to sign in via a web browser on iOS or IpadOS
17.0 or higher.
Video streaming
AXIS Media Control is no longer required for video streaming H.264 or RTSP. Displaying H.264 and RTSP video
streams in the web interface (e.g. live view or when setting up analytics) requires that the browser can connect
over WebSockets. Support for RTSP video streams over WebSockets requires an updated browser and that the
network and proxy settings are configured to allow WebSockets.
The viewing experience depends on the performance of the computer, the browser, and its encoding capabilities.
If a video stream is lagging, the web interface either notifies the user or restarts the video stream automatically
in case it lags a lot. If the user experiences continuous lagging, they should adapt to the computer’s
performance by lowering the resolution of the video stream stepwise. When viewing video streams in higher
resolutions than 1080 pixels, they should use a computer with a powerful CPU and graphics card.*
*Tested and verified with the following configuration: Google Chrome™ (latest version) on Windows® 10 or
Linux, Intel® Core™ i7-4770 Processor 3.40 Ghz with NVIDIA® GeForce® GTX™ 950 or Intel™ HD Graphics 4600.
Note
On some Linux systems, the web page might flicker when MJPEG is used. This can be resolved by turning off
hardware acceleration in the browser.
AXIS OS 6.5X or lower
Video products with AXIS OS 6.5X or lower are tested and optimized for the latest version of Internet Explorer*,
Windows, and AXIS Media Control (AMC). Although you can use other browsers, versions and operating systems,
you might experience limitations in functionality and support. You can find more information about the latest
AXIS OS version of your Axis product here.
Highlights
• Recommended browser: Internet Explorer* with AXIS Media Control
• Recommended for Windows operating system
Known limitations
• QuickTime player introduces a 3-second video delay when streaming
• Java applet-based clients only support one-way audio, and the audio quality, as well as the frame rate,
might be reduced
• When using video products with AXIS OS 5.50 or lower and IE10, compatibility mode is recommended
Video streaming
AXIS Media Control and Internet Explorer* is required for video streaming H.264 over HTTP/RTSP/RTP. MJPEG
video streaming is supported by Chrome, Firefox and Safari.
* Read more about Internet Explorer limitations in .
Open the device's web interface
1. Open a browser and type the IP address or host name of the Axis device.
If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the
network.
2. Open a browser and type the IP address or host name of the Axis device.
If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager Extend to find the device
on the network.
3. Type the username and password. If you access the device for the first time, you must create an
administrator account. See .
For descriptions of all the controls and options in the device’s web interface, see .
Create an administrator account
The first time you log in to your device, you must create an administrator account.
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1. Enter a username.
2. Enter a password. See .
3. Re-enter the password.
4. Accept the license agreement.
5. Click Add account.
Important
The device has no default account. If you lose the password for your administrator account, you must reset
the device. See .
Important
The device has no default account. If you lose the password for your administrator account, you must reset
the device. See .
Secure passwords
Important
Axis devices send the initially set password in clear text over the network. To protect your device after the
first login, set up a secure and encrypted HTTPS connection and then change the password.
The device password is the primary protection for your data and services. Axis devices do not impose a password
policy as they may be used in various types of installations.
To protect your data we strongly recommend that you:
• Use a password with at least 8 characters, preferably created by a password generator.
• Don’t expose the password.
• Change the password at a recurring interval, at least once a year.
Verify that no one has tampered with the device software
To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:
1. Reset to factory default settings. See .
After the reset, secure boot guarantees the state of the device.
2. Reset to factory default settings. See .
After the reset, secure boot guarantees the state of the device.
3. Configure and install the device.
Web interface overview
This video gives you an overview of the device’s web interface.
To watch this video, go to the web version of this document.
Axis device web interface
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Configure your device
This section covers all the important configurations that an installer needs to do to get the product up and
running after the hardware installation has been completed.
Basic settings
Set the capture mode
1. Go to Video > Installation > Capture mode.
2. Click Change.
3. Select a capture mode and click Save and restart.
See also .
Set the power line frequency
1. Go to Video > Installation > Power line frequency.
2. Click Change.
3. Select a power line frequency and click Save and restart.
Adjust the image
This section includes instructions about configuring your device. If you want to learn more about how certain
features work, go to .
Level the camera
To adjust the view in relation to a reference area or an object, use the level grid in combination with a
mechanical adjustment of the camera.
1. Go to Video > Image > and click .
2. Click to show the level grid.
3. Adjust the camera mechanically until the position of the reference area or the object is aligned with the
level grid.
Adjust the focus faster with focus recall areas
To save the focus settings at a specific pan/tilt range, add a focus recall area. Each time the camera moves into
that area it recalls the previously saved focus. It’s enough to cover half of the focus recall area in the live view.
We recommend the focus recall feature in the following scenarios:
• When there is a lot of manual operation in live view, for example with a joystick.
• Where PTZ preset positions with manual focus are not efficient, for example movements where the
focus setting changes continuously.
• In low-light scenarios, where the autofocus is challenged by the lighting conditions.
Important
• The focus recall overrides the camera’s autofocus at the specific pan/tilt range.
• A preset position overrides the focus setting saved in the focus recall area.
• The maximum number of focus recall areas is 20.
Create a focus recall area
1. Pan, tilt, and zoom into the area where you would like to have focus.
As long as the focus recall button shows a plus , you can add a focus recall area in that position.
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2. Adjust the focus.
3. Click the focus recall button.
Delete a focus recall area
1. Pan, tilt, and zoom into the focus recall area you want to delete.
The focus recall button toggles to minus when the camera detects a focus recall area: .
2. Click the focus recall button.
Select scene profile
A scene profile is a set of predefined image appearance settings including color level, brightness, sharpness,
contrast and local contrast. Scene profiles are preconfigured in the product for quick setup to a specific
scenario, for example Forensic which is optimized for surveillance conditions. For a description of each available
setting, see .
You can select a scene profile during the initial setup of the camera. You can also select or change scene profile
later.
1. Go to Video > Image > Appearance.
2. Go to Scene profile and select a profile.
Reduce image processing time with low latency mode
You can optimize the image processing time of your live stream by turning on low latency mode. The latency in
your live stream is reduced to a minimum. When you use low latency mode, the image quality is lower than
usual.
1. Go to System > Plain config.
2. Select ImageSource from the drop-down list.
3. Go to ImageSource/I0/Sensor > Low latency mode and select On.
4. Click Save.
Select exposure mode
Note
Exposure modes are only available for the visual channel.
To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control
aperture, shutter speed, and gain. Go to Video > Image > Exposure and select between the following exposure
modes:
• For most use cases, select Automatic exposure.
• For fast moving objects that require a fast or fixed shutter, select Automatic aperture.
• To maintain a longer depth of field or focus range, select Automatic shutter.
• For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.
Select the same frequency as the power line frequency.
• For environments with certain artificial light and bright light, for example outdoors with fluorescent
lighting at night and sun during daytime, select Flicker-reduced.
Select the same frequency as the power line frequency.
• If you need full control of all parameters, select Manual. This is mostly useful for scenes with little
change in lighting.
• To lock the current exposure settings, select Hold current.
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Benefit from IR light in low-light conditions by using night mode
Your camera uses visible light to deliver color images during the day. But as the visible light diminishes, color
images become less bright and clear. If you switch to night mode when this happens, the camera uses both
visible and near-infrared light to deliver bright and detailed black-and-white images instead. You can set the
camera to switch to night mode automatically.
1. Go to Video > Image > Day-night mode, and make sure that the IR-cut filter is set to Auto.
2. To set at what light level you want the camera to switch to night mode, move the Threshold slider
toward Bright or Dark.
3. To use the built-in IR light when the camera is in night mode, turn on Allow illumination and
Synchronize illumination.
4. If you use an accessory IR illuminator, turn on Allow illumination and Synchronize illumination to use
IR light when the camera is in night mode.
Note
If you set the switch to night mode to occur when it’s brighter, the image remains sharper as there is less
low-light noise. If you set the switch to occur when it’s darker, the image colors are maintained for longer,
but there is more image blur due to low-light noise.
Reduce noise in low-light conditions
Note
Low-light settings are only available for the visual channel.
To reduce noise in low-light conditions, you can adjust one or more of the following settings:
• Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the
Blur-noise trade-off slider toward Low noise.
• Set the exposure mode to automatic.
Note
A high max shutter value can result in motion blur.
• To slow down the shutter speed, set max shutter to the highest possible value.
Note
When you reduce the max gain, the image can become darker.
• Set the max gain to a lower value.
• If there is an Aperture slider, move it towards Open.
• Reduce sharpness in the image, under Video > Image > Appearance.
If the above settings do not improve the image sufficiently, change to a lens with a lower f-value.
Maximize the details in an image
Important
If you maximize the details in an image, the bitrate will probably increase and you might get a reduced
frame rate.
• Make sure to select the capture mode that has the highest resolution.
• Go to Video > Stream > General and set the compression as low as possible.
• Below the live view image, click and in Video format, select MJPEG.
• Go to Video > Stream > Zipstream and select Off.
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Handle scenes with strong backlight
Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest
and the brightest areas can be significant. The result is often an image where either the dark or the bright areas
are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.
Image without WDR.
Image with WDR.
Note
• WDR can cause artifacts in the image.
• WDR may not be available for all capture modes.
1. Go to Video > Image > Wide dynamic range.
2. Turn on WDR.
3. Use the Local contrast slider to adjust the amount of WDR.
4. Use the Tone mapping slider to adjust the amount of WDR.
5. To set the amount of WDR, select Low, Medium or High from the WDR level list.
6. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.
Find out more about WDR and how to use it at axis.com/web-articles/wdr.
Stabilize a shaky image with image stabilization
Image stabilization is suitable in environments where the product is mounted in an exposed location where
vibrations can occur, for example, due to wind or passing traffic.
The feature makes the image smoother, steadier, and less blurry. It also reduces the file size of the compressed
image and lowers the bitrate of the video stream.
Note
When you turn on image stabilization, the image is slightly cropped, which lowers the maximum resolution.
1. Go to Video > Installation > Image correction.
2. Turn on Image stabilization.
Hide parts of the image with privacy masks
You can create one or several privacy masks to hide parts of the image.
1. Go to Video > Privacy masks.
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2. Click .
3. Click the new mask and type a name.
4. Adjust the size and placement of the privacy mask according to your needs.
5. To change the color for all privacy masks, click Privacy masks and select a color.
See also
Show an image overlay
You can add an image as an overlay in the video stream.
You can add an image as an overlay in the radar stream.
1. Go to Video > Overlays.
2. Go to Radar > Overlays.
3. Select Image and click .
4. Click Images.
5. Drag and drop an image.
6. Click Upload.
7. Click Manage overlay.
8. Select the image and a position. You can also drag the overlay image in the live view to change the
position.
Show a text overlay
You can add a text field as an overlay in the video stream. This is useful for example when you want to display
the date, time or a company name in the video stream.
You can add a text field as an overlay in the radar stream. This is useful for example when you want to display
the date, time or a company name in the video stream.
1. Go to Video > Overlays.
2. Go to Radar > Overlays.
3. Select Text and click .
4. Type the text you want to display in the video stream.
5. Select a position. You can also drag the overlay text field in the live view to change the position.
Show the pan or tilt position as a text overlay
You can show the pan or tilt position as an overlay in the image.
1. Go to Video > Overlays and click .
2. In the text field, type #x to show the pan position.
Type #y to show the tilt position.
3. Choose appearance, text size, and alignment.
4. Include the text overlay.
5. The current pan and tilt positions show up in the live view image and in the recording.
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Add street names and compass direction to the image
Note
The preset positions and compass direction will be visible in the compass field in all video streams and
recordings.
To activate the compass:
1. Go to PTZ > Orientation aid.
2. Turn on Orientation aid.
3. Position the camera view at north with the crosshair. Click Set north.
To add a preset position to show in the compass field:
1. Go to PTZ > Preset positions.
2. Use the crosshair to position the view where you want to add a preset position.
3. Click Add preset position to create a new preset position.
Adjust the camera view (PTZ)
Limit the pan, tilt, and zoom movements Limit the zoom movements
If there are parts of the scene that you don’t want the camera to reach, you can limit the pan, tilt, and zoom
movements. For example, you want to protect the privacy of residents in an apartment building, which is located
close to a parking lot that you intend to monitor.
To limit the movements:
If there are parts of the scene that you don’t want the camera to be able to zoom in on, you can limit the
maximum zoom level. For example, you want to protect the privacy of residents in an apartment building, which
is located close to a parking lot that you intend to monitor.
To limit the maximum zoom level:
1. Go to PTZ > Limits.
2. Set the limits as needed.
Create a guard tour with preset positions
A guard tour displays the video stream from different preset positions either in a predetermined or random
order, and for configurable periods of time.
1. Go to PTZ > Guard tours.
2. Click Guard tour.
3. Select Preset position and click Create.
4. Under General settings:
– Enter a name for the guard tour and specify the pause length between each tour.
– If you want the guard tour to go to the preset positions in a random order, turn on Play guard tour in
random order.
5. Under Step settings:
– Set the duration for the preset.
– Set the move speed, which controls how fast to move to the next preset.
6. Go to Preset positions.
1. Select the preset positions that you want in your guard tour.
2. Drag them to the View order area, and click Done.
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7. To schedule the guard tour, go to System > Events.
View and record video
This section includes instructions about configuring your device. To learn more about how streaming and
storage works, go to .
Reduce bandwidth and storage
Important
Reducing the bandwidth can lead to loss of detail in the image.
1. Go to Video > Stream.
2. Click in the live view.
3. Select Video format AV1 if your device supports it. Otherwise select H.264.
4. Go to Video > Stream > General and increase Compression.
5. Go to Video > Stream > Zipstream and do one or more of the following:
Note
The Zipstream settings are used for all video encodings except MJPEG.
– Select the Zipstream Strength that you want to use.
– Turn on Optimize for storage. This can only be used if the video management software supports B-
frames.
– Turn on Dynamic FPS.
– Turn on Dynamic GOP and set a high Upper limit GOP length value.
Note
Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web
interface. Instead you can use a video management system or application that supports H.265 decoding.
Set up network storage
To store recordings on the network, you need to set up your network storage.
1. Go to System > Storage.
2. Click Add network storage under Network storage.
3. Type the IP address of the host server.
4. Type the name of the shared location on the host server under Network share.
5. Type the username and password.
6. Select the SMB version or leave it on Auto.
7. Select Add share without testing if you experience temporary connection issues, or if the share is not
yet configured.
8. Click Add.
Record and watch video
Record video directly from the camera
1. Go to Video > Image.
2. To start a recording, click .
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If you haven’t set up any storage, click and . For instructions on how to set up network
storage, see
3. To stop recording, click again.
Watch video
1. Go to Recordings.
2. Click for your recording in the list.
Set up rules for events
You can create rules to make your device perform an action when certain events occur. A rule consists of
conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a
recording or send an email when it detects motion, or show an overlay text while the device is recording.
You can create rules to make your device perform actions when certain events occur. A rule consists of
conditions and actions. The conditions can be used to trigger the actions. For example, the device can play an
audio clip according to a schedule or when it receives a call, or send an email if the device changes IP address.
To learn more, check out our guide Get started with rules for events.
Trigger an action
1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions.
You can set up rules as scheduled, recurring, or manually triggered.
2. Enter a Name.
3. Select the Condition that must be met to trigger the action. If you specify more than one condition for
the rule, all of the conditions must be met to trigger the action.
4. Select which Action the device should perform when the conditions are met.
Note
If you make changes to an active rule, the rule must be turned on again for the changes to take effect.
Note
If you change the definition of a stream profile that is used in a rule, then you need to restart all the rules
that use that stream profile.
Detect motion with the thermal channel and zoom in and record with the visual channel
In difficult lighting conditions the thermal channel can detect objects that the visual sensor can’t. This example
explains how to use the thermal channel to detect motion, and then use the visual channel to zoom in and
record. In the example, the camera monitors a gate.
Create a motion detection profile:
Note
If you run AXIS Motion Guard on both channels simultaneously, it can affect the frame rate and the general
performance. Therefore, we recommend you to remove all AXIS Motion Guard profiles on the visual channel.
1. Go to Apps and open AXIS Video Motion Detection.
2. Select Thermal.
3. Create a profile named Gate profile that covers the area of interest. Find out more in the user
manual for AXIS Motion Guard at axis.com/products/online-manual/.
Create the preset positions:
1. Go to PTZ > Preset positions.
Both channels share the same preset configurations.
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2. Create the home position that includes the area of interest.
3. Create a zoomed-in preset position, called Gate position, that covers the area in the image where
you predict that the moving object will appear.
Create a rule to zoom in with the visual channel when the thermal channel detects motion:
1. Go to System > Events and add a rule.
2. Name the rule Gatekeeper.
3. In the list of conditions, under Applications, select Motion Guard: Gate profile (Thermal).
4. In the list of actions, under Preset positions, select Go to preset position.
5. Under Video channel, select Camera 1.
6. Under Preset position, select Gate position.
7. Select Home timeout and set the duration for the camera to stay in the gate position (wait at least
30 seconds before returning to home position).
8. Click Save.
Create a rule to record video to the SD card:
1. Create a rule and name it Record video.
2. In the list of conditions, under PTZ, select PTZ preset position reached: Camera 1.
3. Under Preset position, select Gate position.
4. In the list of actions, under Recordings, select Record video while the rule is active.
5. Under Camera, select Camera 1.
6. Under Storage, select SD card.
7. Click Save.
Audio
Add audio to your recording
Note
To connect the audio device, this product requires a multicable.
Turn on audio:
1. Go to Video > Stream > Audio and include audio.
2. If the device has more than one input source, select the correct one in Source.
3. Go to Audio > Device settings and turn on the correct input source.
4. If you make any changes to the input source, click Apply changes.
Edit the stream profile that is used for the recording:
5. Go to System > Stream profiles and select the stream profile.
6. Select Include audio and turn it on.
7. Click Save.
Add audio capability to your product using portcast
With portcast technology, you can add audio capability to your product. It allows audio and I/O communication
digitally over the network cable between the camera and the interface.
To add audio capability to your Axis network video device, connect the portcast compatible Axis audio device
and I/O Interface between your device and the PoE switch which provides power.
1. Connect the Axis network video device (1) and the Axis portcast device (2) with a PoE cable.
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2. Connect the Axis portcast device (2) and the PoE switch (3) with a PoE cable.
1 Axis network video device
2 Axis portcast device
3 Switch
Once the devices are connected, an audio tab becomes visible in the settings for your Axis network video device.
Go to the audio tab and turn on Allow audio.
See your Axis portcast device’s user manual for more information.
Set up washer
Note
The washer is optional.
1. Go to System > Accessories > I/O Ports.
2. For the port used with the washer — set Output as the direction.
3. Go to the live view and use the joystick (or mouse) to position the washer nozzle in the center of the
image.
4. Go to System > Accessories > Washer.
5. Turn on Lock nozzle position.
6. Under Pump connection, select the pin (I/O port) the washer is connected to.
7. To set the duration of the washer sequence in seconds, enter a value under Pump time. The wiper starts
when there is 5 seconds left of this time.
8. To set the duration of the wiper sequence in seconds, enter a value under Wiper time.
The below table provides some examples of different washer-wiper sequence setups.
Time elapsed (seconds) Washer pump time: 10 s
Washer wiper time: 10 s
Washer pump time: 20 s
Washer wiper time: 12 s
0 Washer starts Washer starts
5 Wiper starts —
10 Washer stops —
15 Wiper stops Wiper starts
20 — Washer stops
22 — Wiper stops
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The web interface
To reach the device’s web interface, type the device’s IP address in a web browser.
Note
Support for the features and settings described in this section varies between devices. This icon
indicates that the feature or setting is only available in some devices.
Show or hide the main menu.
Access the release notes.
Access the product help.
Change the language.
Set light theme or dark theme.
The user menu contains:
• Information about the user who is logged in.
• Change account : Log out from the current account and log in to a new account.
• Log out : Log out from the current account.
The context menu contains:
• Analytics data: Accept to share non-personal browser data.
• Feedback: Share any feedback to help us improve your user experience.
• Legal: View information about cookies and licenses.
• About: View device information, including AXIS OS version and serial number.
Status
Device info
Shows the device information, including AXIS OS version and serial number.
Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can
do the upgrade.
Time sync status
Shows NTP synchronization information, including if the device is in sync with an NTP server and the time
remaining until the next sync.
NTP settings: View and update the NTP settings. Takes you to the Time and location page where you can
change the NTP settings.
Security
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Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned
apps are allowed. Recommendations to the settings are based on the AXIS OS Hardening Guide.
Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis
devices and best practices.
PTZ
Shows the PTZ status and the time of the last test.
Test: Start a test of the PTZ mechanics. During the test, there are no video streams available. When the test is
finished, the device restores to its home position.
Connected clients
Shows the number of connections and connected clients.
View details: View and update the list of connected clients. The list shows IP address, protocol, port, state,
and PID/process of each connection.
Ongoing recordings
Shows ongoing recordings and their designated storage space.
Recordings: View ongoing and filtered recordings and their source. For more information, see
Shows the storage space where the recording is saved.
Video
Click-and-drag to pan and tilt in the live view.
Zoom Use the slider to zoom in and out.
Focus Use this setting to set focus in the shown area. Depending on the device, different focus modes are
available.
• Auto: The camera automatically adjusts focus based on the entire image.
• Manual: Set the focus manually at a fixed distance.
• Area: The camera automatically adjusts focus for a selected area of the image.
• Spot: The camera automatically adjusts focus for the center of the image.
Brightness Use this setting to adjust the light intensity in the image, for example, to make objects easier to
see. Brightness is applied after image capture, and does not affect the information in the image. To get more
details in a dark area, it is sometimes better to try to increase gain or increase exposure time.
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Click to play the live video stream.
Click to freeze the live video stream.
Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your
computer. The image file name is [snapshot_YYYY_MM_DD_HH_MM_SS. jpg]. The size of the snapshot
depends on the compression that the specific web-browser engine where the snapshot is received applies,
therefore, the snapshot size may vary from the actual compression setting that is configured in the device.
Click to show I/O output ports. Use the switch to open or close the circuit of a port, for example, to
test external devices.
Click to manually turn on or turn off the IR illumination.
Click to manually turn on or turn off the white light.
Click to access onscreen controls:
• Predefined controls: Turn on to use the available onscreen controls.
• Custom controls: Click Add custom control to add an onscreen control.
Starts the washer. When the sequence starts, the camera moves to the configured position to
receive the wash spray. When the whole wash sequence is completed, the camera returns to its previous
position. This icon is only visible when the washer is connected and configured.
Starts the wiper.
Click and select a preset position to go to that preset position in the live view. Or, click Setup to
go to the preset position page.
Adds or removes a focus recall area. When you add a focus recall area, the camera saves the
focus settings at that specific pan/tilt range. When you have set a focus recall area and the camera enters
that area in the live view, the camera recalls the previously saved focus. It’s enough to cover half of the area
for the camera to recall the focus.
Click to select a guard tour, then click Start to play the guard tour. Or, click Setup to go to the
guard tours page.
Click to manually turn on the heater for a selected period of time.
Click to start a continuous recording of the live video stream. Click again to stop the recording. If a
recording is ongoing, it will resume automatically after a reboot.
Click to show the storage that is configured for the device. To configure the storage, you need to be
logged in as an administrator.
Click to access more settings:
• Video format: Select the encoding format to use in the live view.
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• Autoplay: Turn on to autoplay a muted video stream whenever you open the device in a new
session.
• Client stream information: Turn on to show dynamic information about the video stream used by the
browser that shows the live video stream. The bitrate information differs from the information shown
in a text overlay, because of different information sources. The bitrate in the client stream
information is the bitrate of the last second, and it comes from the encoding driver of the device. The
bitrate in the overlay is the average bitrate of the last 5 seconds, and it comes from the browser. Both
values cover only the raw video stream and not the additional bandwidth generated when it’s
transported over the network through UDP/TCP/HTTP.
• Adaptive stream: Turn on to adapt the image resolution to the viewing client’s actual display
resolution, to improve the user experience and help prevent a possible overload of the client’s
hardware. The adaptive stream is only applied when you view the live video stream in the web
interface in a browser. When adaptive stream is turned on, the maximum frame rate is 30 fps. If you
take a snapshot while adaptive stream is turned on, it will use the image resolution selected by the
adaptive stream.
• Level grid: Click to show the level grid. The grid helps you decide if the image is horizontally
aligned. Click to hide it.
• Pixel counter: Click to show the pixel counter. Drag and resize the box to contain your area of
interest. You can also define the pixel size of the box in the Width and Height fields.
• Refresh: Click to refresh the still image in the live view.
• PTZ controls : Turn on to display PTZ controls in the live view.
Click to show the live view at full resolution. If the full resolution is larger than your screen size, use the
smaller image to navigate in the image.
Click to show the live video stream in full screen. Press ESC to exit full screen mode.
Installation
Capture mode : A capture mode is a preset configuration that defines how the camera captures images.
When you change the capture mode, it can affect many other settings, such as view areas and privacy masks.
Mounting position : The orientation of the image can change depending on how you mount the camera.
Power line frequency: To minimize image flicker, select the frequency your region uses. The American regions
usually use 60 Hz. The rest of the world mostly uses 50 Hz. If you're not sure of your region's power line
frequency, check with the local authorities.
Image correction
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Important
We recommend you not to use multiple image correction features at the same time, since it can lead to
performance issues.
Barrel distortion correction (BDC) : Turn on to get a straighter image if it suffers from barrel distortion.
Barrel distortion is a lens effect that makes the image appear curved and bent outwards. The condition is seen
more clearly when the image is zoomed out.
Crop : Use the slider to adjust the correction level. A lower level means that the image width is kept at
the expense of image height and resolution. A higher level means that image height and resolution are kept at
the expense of image width.
Remove distortion : Use the slider to adjust the correction level. Pucker means that the image width is
kept at the expense of image height and resolution. Bloat means that image height and resolution are kept at
the expense of image width.
Image stabilization : Turn on to get a smoother and steadier image with less blur. We recommend that
you use image stabilization in environments where the device is mounted in an exposed location and subject
to vibrations due to, for example, wind or passing traffic.
Focal length : Use the slider to adjust the focal length. A higher value leads to higher magnification and
a narrower angle of view, while a lower value leads to a lower magnification and a wider angle of view.
Stabilizer margin : Use the slider to adjust the size of the stabilizer margin, which determines the level
of vibration to stabilize. If the product is mounted in an environment with a lot of vibration, move the slider
towards Max. As a result, a smaller scene is captured. If the environment has less vibration, move the slider
towards Min.
Focus breathing correction : Turn on to keep the angle of view constant while you change the focus.
You might not be able to zoom in as much with this function activated.
Straighten image : Turn on and use the slider to straighten the image horizontally by rotating and
cropping it digitally. The functionality is useful when it’s not possible to mount the camera exactly level.
Ideally, straighten the image during installation.
: Click to show a supporting grid in the image.
: Click to hide the grid.
The image before and after it has been straightened.
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Image
Appearance
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Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes
image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific
environment or purpose.
• Forensic : Suitable for surveillance purposes.
• Indoor : Suitable for indoor environments.
• Outdoor : Suitable for outdoor environments.
• Vivid : Useful for demonstration purposes.
• Traffic overview : Suitable for vehicle traffic monitoring.
• License plate : Suitable for capturing license plates.
Saturation: Use the slider to adjust the color intensity. You can, for example, get a grayscale image.
Contrast: Use the slider to adjust the difference between light and dark.
Brightness: Use the slider to adjust the light intensity. This can make objects easier to see. Brightness is
applied after image capture, and doesn’t affect the information in the image. To get more details from a dark
area, it’s usually better to increase gain or exposure time.
Sharpness: Use the slider to make objects in the image appear sharper by adjusting the edge contrast. If you
increase the sharpness, it may increase the bitrate and the amount of storage space needed as well.
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Wide dynamic range
WDR : Turn on to make both bright and dark areas of the image visible.
Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast
higher between dark and light areas.
Tone mapping : Use the slider to adjust the amount of tone mapping that is applied to the image. If the
value is set to zero, only the standard gamma correction is applied, while a higher value increases the visibility
of the darkest and brightest parts in the image.
White balance
When the camera detects the color temperature of the incoming light, it can adjust the image to make the
colors look more natural. If this is not sufficient, you can select a suitable light source from the list.
The automatic white balance setting reduces the risk of color flicker by adapting to changes gradually. If the
lighting changes, or when the camera is first started, it can take up to 30 seconds to adapt to the new light
source. If there is more than one type of light source in a scene, that is, they differ in color temperature, the
dominating light source acts as a reference for the automatic white balance algorithm. This behavior can be
overridden by choosing a fixed white balance setting that matches the light source you want to use as a
reference.
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Light environment:
• Automatic: Automatic identification and compensation for the light source color. This is the
recommended setting which can be used in most situations.
• Automatic – outdoors : Automatic identification and compensation for the light source color.
This is the recommended setting which can be used in most outdoor situations.
• Custom – indoors : Fixed color adjustment for a room with some artificial light other than
fluorescent lighting and good for a normal color temperature around 2800 K.
• Custom – outdoors : Fixed color adjustment for sunny weather conditions with a color
temperature around 5500 K.
• Fixed – fluorescent 1: Fixed color adjustment for fluorescent lighting with a color temperature
around 4000 K.
• Fixed – fluorescent 2: Fixed color adjustment for fluorescent lighting with a color temperature
around 3000 K.
• Fixed – indoors: Fixed color adjustment for a room with some artificial light other than fluorescent
lighting and good for a normal color temperature around 2800 K.
• Fixed – outdoors 1: Fixed color adjustment for sunny weather conditions with a color temperature
around 5500 K.
• Fixed – outdoors 2: Fixed color adjustment for cloudy weather condition with a color temperature
around 6500 K.
• Street light – mercury : Fixed color adjustment for ultraviolet emission in mercury vapor lights
common in street lighting.
• Street light – sodium : Fixed color adjustment that compensates for the yellow orange color of
sodium vapor lights common in street lighting.
• Hold current: Keep the current settings and do not compensate for light changes.
• Manual : Fix the white balance with the help of a white object. Drag the circle to an object that
you want the camera to interpret as white in the live view image. Use the Red balance and Blue
balance sliders to adjust the white balance manually.
Day-night mode
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IR-cut filter:
• Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the
IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter
is turned off and the camera’s light sensitivity increases.
Note
• Some devices have IR-pass filters in night mode. The IR-pass filter increases IR-light sensitivity but
blocks visible light.
• On: Select to turn on the IR-cut filter. The image is in color, but with reduced light sensitivity.
• Off: Select to turn off the IR-cut filter. The image is in black and white for increased light sensitivity.
Threshold: Use the slider to adjust the light threshold where the camera changes from day mode to night
mode.
• Move the slider towards Bright to decrease the threshold for the IR-cut filter. The camera changes to
night mode earlier.
• Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to
night mode later.
IR light
If your device doesn’t have built-in illumination, these controls are only available when you connect a
supporting Axis accessory.
Allow illumination: Turn on to let the camera use the built-in light in night mode.
Synchronize illumination: Turn on to automatically synchronize the illumination with the surrounding light.
The synchronization between day and night only works if the IR-cut filter is set to Auto or Off.
Automatic illumination angle : Turn on to use the automatic illumination angle. Turn off to set the
illumination angle manually.
Illumination angle : Use the slider to manually set the illumination angle, for example, if the angle needs
to be different from the camera’s angle of view. If the camera has a wide angle of view, you can set the
illumination angle to a narrower angle, which equals a greater tele position. This will result in dark corners in
the image.
IR wavelength : Select the desired wavelength for the IR light.
White light
Allow illumination : Turn on to let the camera use white light in night mode.
Synchronize illumination : Turn on to automatically synchronize the white light with the surrounding
light.
Exposure
Select an exposure mode to reduce rapidly changing irregular effects in the image, for example, flicker produced
by different types of light sources. We recommend you to use the automatic exposure mode, or the same
frequency as your power network.
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Exposure mode:
• Automatic: The camera adjusts the aperture, gain, and shutter automatically.
• Automatic aperture : The camera adjusts the aperture and gain automatically. The shutter is
fixed.
• Automatic shutter : The camera adjusts the shutter and gain automatically. The aperture is
fixed.
• Hold current: Locks the current exposure settings.
• Flicker-free : The camera adjusts the aperture and gain automatically, and uses only the
following shutter speeds: 1/50 s (50 Hz) and 1/60 s (60 Hz).
• Flicker-free 50 Hz : The camera adjusts the aperture and gain automatically, and uses the
shutter speed 1/50 s.
• Flicker-free 60 Hz : The camera adjusts the aperture and gain automatically, and uses the
shutter speed 1/60 s.
• Flicker-reduced : This is the same as flicker-free, but the camera might use shutter speeds faster
than 1/100 s (50 Hz) and 1/120 s (60 Hz) for brighter scenes.
• Flicker-reduced 50 Hz : This is the same as flicker-free, but the camera might use shutter speeds
faster than 1/100 s for brighter scenes.
• Flicker-reduced 60 Hz : This is the same as flicker-free, but the camera might use shutter speeds
faster than 1/120 s for brighter scenes.
• Manual : The aperture, gain, and shutter are fixed.
Exposure zone : Use exposure zones to optimize the exposure in a selected part of the scene, for
example, the area in front of an entrance door.
Note
The exposure zones are related to the original image (unrotated), and the names of the zones apply to the
original image. This means, for example, that if the video stream is rotated 90°, then the Upper zone
becomes the Right zone in the stream, and Left becomes Lower.
• Automatic: Suitable for most situations.
• Center: Uses a fixed area in the center of the image to calculate the exposure. The area has a fixed
size and position in the live view.
• Full : Uses the entire live view to calculate the exposure.
• Upper : Uses an area with a fixed size and position in the upper part of the image to calculate
the exposure.
• Lower : Uses an area with a fixed size and position in the lower part of the image to calculate
the exposure.
• Left : Uses an area with a fixed size and position in the left part of the image to calculate the
exposure.
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• Right : Uses an area with a fixed size and position in the right part of the image to calculate the
exposure.
• Spot: Uses an area with a fixed size and position in the live view to calculate the exposure.
• Custom: Uses an area in the live view to calculate the exposure. You can adjust the size and position
of the area.
Max shutter: Select the shutter speed to provide the best image. Low shutter speeds (longer exposure) might
cause motion blur when there is movement, and a too high shutter speed might affect the image quality. Max
shutter works with max gain to improve the image.
Max gain: Select the suitable max gain. If you increase the max gain, it improves the visible level of detail in
dark images, but also increases the noise level. More noise can also result in increased use of bandwidth and
storage. If you set the max gain to a high value, images can differ a lot if the light conditions are very
different from day to night. Max gain works with max shutter to improve the image.
Max gain: Select the suitable max gain. If you increase the max gain, it improves the visible level of detail in
low contrast images, but also increases the noise level. More noise can also result in increased use of
bandwidth and storage.
Motion-adaptive exposure : Select to reduce motion blur in low-light conditions.
Blur-noise trade-off: Use the slider to adjust the priority between motion blur and noise. If you want to
prioritize low bandwidth and have less noise at the expense of details in moving objects, move the slider
towards Low noise. If you want to prioritize the preservation of details in moving objects at the expense of
noise and bandwidth, move the slider towards Low motion blur.
Note
You can change the exposure either by adjusting the exposure time or by adjusting the gain. If you
increase the exposure time, it results in more motion blur, and if you increase the gain, it results in more
noise. If you adjust the Blur-noise trade-off towards Low noise, the automatic exposure will prioritize
longer exposure times over increasing gain, and the opposite if you adjust the trade-off towards Low
motion blur. Both the gain and exposure time will eventually reach their maximum values in low-light
conditions, regardless of the priority set.
Lock aperture : Turn on to keep the aperture size set by the Aperture slider. Turn off to allow the camera
to automatically adjust the aperture size. You can, for example, lock the aperture for scenes with permanent
light conditions.
Aperture : Use the slider to adjust the aperture size, that is, how much light passes through the lens. To
allow more light to enter the sensor and thereby produce a brighter image in low-light conditions, move the
slider towards Open. An open aperture also reduces the depth of field, which means that objects close to or
far from the camera can appear unfocused. To allow more of the image to be in focus, move the slider
towards Closed.
Exposure level: Use the slider to adjust the image exposure.
Defog : Turn on to detect the effects of foggy weather and automatically remove them for a clearer
image.
Note
We recommend you not to turn on Defog in scenes with low contrast, large light level variations, or when
the autofocus is slightly off. This can affect the image quality, for example, by increasing the contrast.
Furthermore, too much light can negatively impact the image quality when defog is active.
General
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Name: Enter a name for the selected camera.
Stream
General
Resolution: Select the image resolution suitable for the surveillance scene. A higher resolution increases
bandwidth and storage.
Palette : Select a palette to color the image with different colors depending on temperature. The palette
can improve visibility of fine details.
Frame rate: To avoid bandwidth problems on the network or reduce storage size, you can limit the frame rate
to a fixed amount. If you leave the frame rate at zero, the frame rate is kept at the highest possible rate under
the current conditions. A higher frame rate requires more bandwidth and storage capacity.
P-frames: A P-frame is a predicted image that shows only the changes in the image from the previous frame.
Enter the desired number of P-frames. The higher the number, the less bandwidth is required. However, if
there is network congestion, there could be a noticeable deterioration in the video quality.
Compression: Use the slider to adjust the image compression. High compression results in a lower bitrate and
lower image quality. Low compression improves the image quality, but uses more bandwidth and storage
when you record.
Signed video : Turn on to add the signed video feature to the video. Signed video protects the video from
tampering by adding cryptographic signatures to the video.
Zipstream
Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in
an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple
regions of interest, for example, in scenes with moving objects. When the scene is more static, Zipstream applies
a lower bitrate, and thereby reduces the required storage. To learn more, see Reducing the bit rate with Axis
Zipstream
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Select the bitrate reduction Strength:
• Off: No bitrate reduction.
• Low: No visible quality degradation in most scenes. This is the default option and it can be used in all
types of scenes to reduce the bitrate.
• Medium: Visible effects in some scenes through less noise and a slightly lower level of detail in
regions of lower interest, for example, where there’s no movement.
• High: Visible effects in some scenes through less noise and a lower level of detail in regions of lower
interest, for example, where there’s no movement. We recommend this level for cloud-connected
devices and devices that use local storage.
• Higher: Visible effects in some scenes through less noise and a lower level of detail in regions of lower
interest, for example, where there’s no movement.
• Extreme: Visible effects in most scenes. The bitrate is optimized for smallest possible storage.
Optimize for storage: Turn on to minimize the bitrate while maintaining quality. The optimization does not
apply to the stream shown in the web client. This can only be used if your VMS supports B-frames. Turning on
Optimize for storage also turns on Dynamic GOP.
Dynamic FPS (frames per second): Turn on to allow the bandwidth to vary based on the level of activity in the
scene. More activity requires more bandwidth.
Lower limit: Enter a value to adjust the frame rate between minimal fps and the stream default fps based on
scene motion. We recommend you to use lower limit in scenes with very little motion, where the fps could
drop to 1 or lower.
Dynamic GOP (Group of Pictures): Turn on to dynamically adjust the interval between I-frames based on the
level of activity in the scene.
Upper limit: Enter a maximum GOP length, that is, the maximum number of P-frames between two I-frames.
An I-frame is a self-contained image frame that is independent of other frames.
Bitrate control
• Average: Select to automatically adjust the bitrate over a longer time period and provide the best
possible image quality based on the available storage.
– Click to calculate the target bitrate based on available storage, retention time, and bitrate
limit.
– Target bitrate: Enter desired target bitrate.
– Retention time: Enter the number of days to keep the recordings.
– Storage: Shows the estimated storage that can be used for the stream.
– Maximum bitrate: Turn on to set a bitrate limit.
– Bitrate limit: Enter a bitrate limit that is higher than the target bitrate.
• Maximum: Select to set a maximum instant bitrate of the stream based on your network bandwidth.
– Maximum: Enter the maximum bitrate.
• Variable: Select to allow the bitrate to vary based on the level of activity in the scene. More activity
requires more bandwidth. We recommend this option for most situations.
Audio
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Include: Turn on to use audio in the video stream.
Source : Select what audio source to use.
Stereo : Turn on to include built-in audio as well as audio from an external microphone.
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Overlays
: Click to add an overlay. Select the type of overlay from the dropdown list:
• Text: Select to show a text that is integrated in the live view image and visible in all views, recordings
and snapshots. You can enter your own text, and you can also include pre-configured modifiers to
automatically show, for example, time, date, and frame rate.
– : Click to add the date modifier %F to show yyyy-mm-dd.
– : Click to add the time modifier %X to show hh:mm:ss (24-hour clock).
– Modifiers: Click to select any of the modifiers shown in the list to add them to the text box. For
example, %a shows the day of the week.
– Size: Select the desired font size.
– Appearance: Select the text color and background color, for example, white text on a black
background (default).
– : Select the position of the overlay in the image.
• Image: Select to show a static image superimposed over the video stream. You can use .bmp, .png, .
jpeg, or .svg files.
To upload an image, click Images. Before you upload an image, you can choose to:
– Scale with resolution: Select to automatically scale the overlay image to fit the video resolution.
– Use transparency: Select and enter the RGB hexadecimal value for that color. Use the format
RRGGBB. Examples of hexadecimal values: FFFFFF for white, 000000 for black, FF0000 for red,
6633FF for blue, and 669900 for green. Only for .bmp images.
• Scene annotation : Select to show a text overlay in the video stream that stays in the same
position, even when the camera pans or tilts in another direction. You can choose to only show the
overlay within certain zoom levels.
– : Click to add the date modifier %F to show yyyy-mm-dd.
– : Click to add the time modifier %X to show hh:mm:ss (24-hour clock).
– Modifiers: Click to select any of the modifiers shown in the list to add them to the text box. For
example, %a shows the day of the week.
– Size: Select the desired font size.
– Appearance: Select the text color and background color, for example, white text on a black
background (default).
– : Select the position of the overlay in the image. The overlay is saved and remains in the pan
and tilt coordinates of this position.
– Annotation between zoom levels (%): Set the zoom levels which the overlay will be shown within.
– Annotation symbol: Select a symbol that appears instead of the overlay when the camera is not
within the set zoom levels.
• Streaming indicator : Select to show an animation superimposed over the video stream. The
animation indicates that the video stream is live, even if the scene doesn’t contain any motion.
– Appearance: Select the animation color and background color, for example, red animation on a
transparent background (default).
– Size: Select the desired font size.
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– : Select the position of the overlay in the image.
• Widget: Linegraph : Show a graph chart that displays how a measured value changes over time.
– Title: Enter a title for the widget.
– Overlay modifier: Select an overlay modifier as data source. If you have created MQTT overlays, they
will be located at the end of the list.
– : Select the position of the overlay in the image.
– Size: Select the size of the overlay.
– Visible on all channels: Turn off to show only on your currently selected channel. Turn on to show
on all active channels.
– Update interval: Choose the time between data updates.
– Transparency: Set the transparency of the entire overlay.
– Background transparency: Set the transparency only of the background of the overlay.
– Points: Turn on to add a point to the graph line when data is updated.
– X axis
– Label: Enter the text label for the x axis.
– Time window: Enter how long time the data is visualized.
– Time unit: Enter a time unit for the x axis.
– Y axis
– Label: Enter the text label for the y axis.
– Dynamic scale: Turn on for the scale to automatically adapt to the data values. Turn off to
manually enter values for a fixed scale.
– Min alarm threshold and Max alarm threshold: These values will add horizontal reference
lines to the graph, making it easier to see when the data value becomes too high or
too low.
• Widget: Meter : Show a bar chart that displays the most recently measured data value.
– Title: Enter a title for the widget.
– Overlay modifier: Select an overlay modifier as data source. If you have created MQTT overlays, they
will be located at the end of the list.
– : Select the position of the overlay in the image.
– Size: Select the size of the overlay.
– Visible on all channels: Turn off to show only on your currently selected channel. Turn on to show
on all active channels.
– Update interval: Choose the time between data updates.
– Transparency: Set the transparency of the entire overlay.
– Background transparency: Set the transparency only of the background of the overlay.
– Points: Turn on to add a point to the graph line when data is updated.
– Y axis
– Label: Enter the text label for the y axis.
– Dynamic scale: Turn on for the scale to automatically adapt to the data values. Turn off to
manually enter values for a fixed scale.
– Min alarm threshold and Max alarm threshold: These values will add horizontal reference
lines to the bar chart, making it easier to see when the data value becomes too high
or too low.
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Privacy masks
: Click to create a new privacy mask.
Privacy masks: Click to change the color of all privacy masks, or to delete all privacy masks permanently.
Cell size: If you choose mosaic color, the privacy masks appear as pixilated patterns. Use the slider to change
the size of the pixels.
Mask x: Click to rename, disable, or permanently delete the mask.
Analytics
Metadata configuration
RTSP metadata producers
Lists the apps that stream metadata and the channels they use.
Note
These settings are for the RTSP metadata stream that use ONVIF XML. Changes made here don't affect the
Metadata visualization page.
Producer: The app that produces the metadata. Below the app is a list of the types of metadata the app
streams from the device.
Channel: The channel that the app uses. Select to enable the metadata stream. Deselect for compatibility or
resource management reasons.
PTZ
Preset positions
A preset position is a specific pan, tilt, and zoom position stored in your camera’s memory. You can use preset
positions to quickly navigate between different fields of view. If your device supports guard tours, you can use
preset positions to create automated guard tours.
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Preset positions
• Create preset position: Create a new preset position based on the current position of your
camera.
– Thumbnail: Turn on to add a thumbnail image for the preset position.
– Name: Enter a name for the preset position.
– Home position: Turn on to set this position as your camera’s default field of view. The home
position is marked with . Your camera will always have a home position.
Settings
• Return to home position when inactive: Turn on to make the camera return to its home position after
a specified period of inactivity.
• Use thumbnails: Turn on to automatically add a thumbnail to any new preset position you create.
The context menu contains:
• Create thumbnails : Create a thumbnail for all your preset positions.
• Refresh thumbnails: Replace the thumbnails for your preset positions with new and updated
thumbnails.
• Delete all preset positions: Remove all your preset positions. This will also create a new home
position automatically.
Guard tours
Guard tour: Create a guard tour.
• Preset position: Select to create a guard tour with preset positions.
• Recorded: Select to create a recorded guard tour.
Preset position
A guard tour with preset positions continuously streams footage from a selection of preset positions in a
random or fixed sequence. You can choose how long the camera should stay at each preset position before
moving on to the next. The guard tour will continue to run in an endless loop until you stop it, even when there
are no clients (web browsers) streaming the footage.
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Settings
• General settings
– Name: Enter a name for the guard tour.
– Play guard tour in random order: Turn on to make the camera move unpredictably between the
preset positions during the guard tour.
– Pause between runs: Enter your desired time interval between guard tours. You can enter any
interval from 0 minutes to 2 hours and 45 minutes.
• Step settings
– Duration: Choose how long you want the camera to stay at each preset position. The default value
is 10 seconds, and the maximum allowed value is 60 minutes.
– Move speed: Choose how quickly you want the camera to move to the next preset position. The
default value is 70, but you can select any value from 1–100.
Preset positions: To select multiple preset positions, press SHIFT while selecting the preset positions. Click
and drag the preset positions to the View order area.
View order: Displays the preset positions included in the guard tour.
• Import all preset positions: Add all preset positions in the order they were created, starting from the
oldest one.
• : Start the guard tour.
Recorded
A recorded tour replays a sequence of recorded pan/tilt/zoom movements, including their variable speeds and
lengths.
General settings
• Name: Enter a name for the guard tour.
• Pause between runs: Enter your desired time interval between guard tours. You can enter any interval
from 0 minutes to 2 hours and 45 minutes.
Recorded tour
• Start recording tour: Start recording the pan/tilt/zoom movements you want the guard tour to
replicate.
• Stop recording tour: Stop recording the pan/tilt/zoom movements you want the guard tour to
replicate.
• Re-record: Start a new recording of pan/tilt/zoom movements. This will overwrite your most recent
recording.
• Start the recorded tour.
• Pause the recorded tour.
• Stop the recorded tour.
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Limits
To narrow down the area under surveillance, you can limit the PTZ movements.
Save as Pan 0: Click to set the current position as zero-point for pan coordinates.
Pan-tilt limits: The camera uses the coordinates of the center of the image when you set pan-tilt limits.
• Left pan limit: Click to limit the camera’s pan movements to the left. Click again to remove the
limit.
• Right pan limit: Click to limit the camera’s pan movements to the right. Click again to remove
the limit.
• Top tilt limit: Click to limit the camera’s tilt movements to the top. Click again to remove the
limit.
• Bottom tilt limit: Click to limit the camera’s tilt movements to the bottom. Click again to remove
the limit.
Auto-flip : Enables the camera head to instantly reverse 360° and continue to pan beyond its
mechanical limit.
E-flip : Automatically corrects the camera view by flipping the image 180° when the camera tilts
beyond -90°.
Nadir-flip : Enables the camera to pan 180° when tilting beyond -90°, and then continue upwards.
Zoom limit: Select a value to limit the camera’s maximum zoom level. Optical or digital (e.g. 480x D) values
can be selected. When using a joystick, only digital zoom levels can be used to set the zoom limit.
Near focus limit: Select a value to prevent the camera from autofocusing on objects close to the camera. This
way, the camera can ignore objects such as overhead wires, streetlights, or other nearby objects. To make the
camera focus on the areas of interest, set the near focus limit to a value greater than the distance at which
the objects of no interest tend to appear.
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Motion
Proportional speed : Turn on to set the maximum proportional speed.
• Max proportional speed : Set a value between 1 and 1000 to limit the pan and tilt speed. Max
proportional speed is defined as a percentage, where the value 1000 equals 1000%.
This is useful when the joystick is pushed all the way out. For example, if the image is approximately
44 degrees wide when fully zoomed out and the max proportional speed is set to 100 (100%), the
maximum speed is about 44 degrees/second. If the image is then zoomed in from 44 to 10 degrees
wide, the maximum speed reaches about 10 degrees/second, which is probably too fast for easy
viewing. To limit the speed, set the max proportional speed to 50 (50%). This way, the maximum
speed only reaches 50% of the maximum for the currently selected zoom level. This means that when
the image is 44 degrees wide, the greatest possible speed is limited to about 22 degrees/second, and
when the view is zoomed in to 10 degrees the speed is limited to about 5 degrees/second.
Adjustable zoom speed: Turn on to use variable speeds when controlling the zoom with a joystick or a mouse
wheel. The zoom speed is automatically set through the command continuouszoommove in the VAPIX®
Application Programming Interface (API). Turn off to use the highest zoom speed which is the same speed for
moving to presets.
Freeze image on PTZ
• Off: Never freeze image.
• All movements: Freeze the image while the camera is moving. Once the camera reaches its new
position, the view from that position is shown.
• Preset positions: Freeze the image only when the camera moves between preset positions.
Pan-tilt speed: Select the speed of the camera’s pan and tilt movements.
OSDI zones
On-screen direction indicator (OSDI) gives information of the direction the camera is pointing at in the text
overlay. The camera uses the coordinates of the center of the image when you set the lower left and upper
right zone area.
Create OSDI zone: Click to create an OSDI zone.
• Name: Enter a name for the zone.
• Active: Turn on to display the zone in the live view.
• Zone limits
– : Navigate to your desired position, and click the icon to set the lower left point of the zone.
Click again to unset the lower left point.
– : Navigate to your desired position, and click the icon to set the upper right point of the zone.
Click again to unset the upper right point.
– Go to: Click to go to the lower left point or the upper right point of the zone.
The context menu contains:
• Create multiple zones: Click to create multiple zones. Enter a name for the zone, and specify the
coordinates for lower left and upper right of the zone.
– Add zone coordinates: Click to specify the parameters for another zone.
• Delete all zones: Click to delete all zones.
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Orientation aid
Orientation aid: Turn on to activate overlays of user-defined points of interest at the correct bearing and a
2D-compass synchronized to the cameras movements, including a field of view.
Direction
• Set north: Position the camera at north, and click Set north.
Preset positions: Select the preset positions used for orientation aid.
• To select an individual preset position, click the preset position.
• To select all preset positions, click .
Gatekeeper
A gatekeeper monitors an area such as an entrance gate. When motion is detected in the monitored area, the
gatekeeper steers the camera to a selected preset position. Using a zoomed-in preset position can make it
possible to, for example, read a license plate or identify a person. When motion is no longer detected, the
camera returns to its home position after a defined time.
Control queue
User control queue
• PTZ control queue: Turn on to place PTZ control requests in a queue. This displays the users status and
position in the queue. To use the PTZ controls in AXIS Camera Station, turn off this setting.
– Enter queue: Click to add your request for PTZ control to the queue.
– Release control: Click to release the PTZ control.
• The user groups are listed in a prioritized order with the highest priority on top. To change the priority
of a user group, click and drag the user group up or down.
For each user group:
– Timeout duration: Set the amount of time to wait before timeout. The default value is 1 minute,
and allowed values are from 1 second to 60 minutes.
– Timeout type
– Timespan: Time out after reaching the set duration.
– Activity: Time out after reaching the set duration since the last activity.
– Infinity: Never to time out until a user with higher priority takes control.
Settings
• Limit number of users in queue: Set the maximum number of users allowed in a queue. The default
number is 20, and allowed values are 1–100.
• Control queue poll time: Set how often to poll the camera to update the place of the users or user
groups in the queue. The default value is 20 seconds, and allowed values are from 5 seconds to 60
minutes.
Audio
Device settings
Input: Turn on or off audio input. Shows the type of input.
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Allow stream extraction : Turn on to allow stream extraction.
Input type: Select the type of input, for instance, if it’s a microphone or line.
Power type: Select power type for your input.
Apply changes: Apply your selection.
Echo cancellation : Turn on to remove echoes during two-way communication.
Separate gain controls : Turn on to adjust the gain separately for the different input types.
Automatic gain control : Turn on to dynamically adapt the gain to changes in the sound.
Gain: Use the slider to change the gain. Click the microphone icon to mute or unmute.
Stream
Encoding: Select the encoding to use for the input source streaming. You can only choose encoding if audio
input is turned on. If audio input is turned off, click Enable audio input to turn it on.
Audio enhancement
Input
Ten Band Graphic Audio Equalizer: Turn on to adjust the level of different frequency bands within an audio
signal. This feature is for advanced users with audio configuration experience.
Talkback range : Choose the operational range to gather audio content. An increase to the operational
range cause a reduction of simultaneous two-way communication capabilities.
Voice enhancement : Turn on to enhance the voice content in relation to other sounds.
Recordings
Ongoing recordings: Show all ongoing recordings on the device.
Start a recording on the device.
Choose which storage device to save to.
Stop a recording on the device.
Triggered recordings will end when manually stopped or when the device is shut down.
Continuous recordings will continue until manually stopped. Even if the device is shut down, the recording
will continue when the device starts up again.
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Play the recording.
Stop playing the recording.
Show or hide information and options about the recording.
Set export range: If you only want to export part of the recording, enter a time span. Note that if you work in
a different time zone than the location of the device, the time span is based on the device’s time zone.
Encrypt: Select to set a password for exported recordings. It will not be possible to open the exported file
without the password.
Click to delete a recording.
Export: Export the whole or a part of the recording.
Click to filter the recordings.
From: Show recordings done after a certain point in time.
To: Show recordings up until a certain point in time.
Source : Show recordings based on source. The source refers to the sensor.
Event: Show recordings based on events.
Storage: Show recordings based on storage type.
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Apps
Add app: Install a new app.
Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps.
Allow unsigned apps : Turn on to allow installation of unsigned apps.
Allow root-privileged apps : Turn on to allow apps with root privileges full access to the device.
View the security updates in AXIS OS and ACAP apps.
Note
The device’s performance might be affected if you run several apps at the same time.
Use the switch next to the app name to start or stop the app.
Open: Access the app’s settings. The available settings depend on the application. Some applications don’t
have any settings.
The context menu can contain one or more of the following options:
• Open-source license: View information about open-source licenses used in the app.
• App log: View a log of the app events. The log is helpful when you contact support.
• Activate license with a key: If the app requires a license, you need to activate it. Use this option if
your device doesn’t have internet access.
If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the
Axis product serial number to generate a license key.
• Activate license automatically: If the app requires a license, you need to activate it. Use this option if
your device has internet access. You need a license code to activate the license.
• Deactivate the license: Deactivate the license to replace it with another license, for example, when
you change from a trial license to a full license. If you deactivate the license, you also remove it from
the device.
• Settings: Configure the parameters.
• Delete: Delete the app permanently from the device. If you don’t deactivate the license first, it
remains active.
System
Time and location
Date and time
The time format depends on the web browser’s language settings.
Note
We recommend you synchronize the device’s date and time with an NTP server.
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Synchronization: Select an option for the device’s date and time synchronization.
• Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key
establishment servers connected to the DHCP server.
– Manual NTS KE servers: Enter the IP address of one or two NTP servers. When you use two NTP
servers, the device synchronizes and adapts its time based on input from both.
– Max NTP poll time: Select the maximum amount of time the device should wait before it polls the
NTP server to get an updated time.
– Min NTP poll time: Select the minimum amount of time the device should wait before it polls the
NTP server to get an updated time.
• Automatic date and time (NTP servers using DHCP): Synchronize with the NTP servers connected to
the DHCP server.
– Fallback NTP servers: Enter the IP address of one or two fallback servers.
– Max NTP poll time: Select the maximum amount of time the device should wait before it polls the
NTP server to get an updated time.
– Min NTP poll time: Select the minimum amount of time the device should wait before it polls the
NTP server to get an updated time.
• Automatic date and time (manual NTP servers): Synchronize with NTP servers of your choice.
– Manual NTP servers: Enter the IP address of one or two NTP servers. When you use two NTP servers,
the device synchronizes and adapts its time based on input from both.
– Max NTP poll time: Select the maximum amount of time the device should wait before it polls the
NTP server to get an updated time.
– Min NTP poll time: Select the minimum amount of time the device should wait before it polls the
NTP server to get an updated time.
• Custom date and time: Manually set the date and time. Click Get from system to fetch the date and
time settings once from your computer or mobile device.
Time zone: Select which time zone to use. Time will automatically adjust to daylight saving time and standard
time.
• DHCP: Adopts the time zone of the DHCP server. The device must connected to a DHCP server before
you can select this option.
• Manual: Select a time zone from the drop-down list.
Note
The system uses the date and time settings in all recordings, logs, and system settings.
Device location
Enter where the device is located. Your video management system can use this information to place the device
on a map.
• Format: Select the format to use when you enter your device's latitude and longitude.
• Latitude: Positive values are north of the equator.
• Longitude: Positive values are east of the prime meridian.
• Heading: Enter the compass direction that the device is facing. 0 is due north.
• Label: Enter a descriptive name for your device.
• Save: Click to save your device location.
Network
IPv4
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Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically.
We recommend automatic IP (DHCP) for most networks.
IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within
isolated networks, provided that each address is unique. To avoid conflicts, we recommend you contact your
network administrator before you assign a static IP address.
Subnet mask: Enter the subnet mask to define what addresses are inside the local area network. Any address
outside the local area network goes through the router.
Router: Enter the IP address of the default router (gateway) used to connect devices that are attached to
different networks and network segments.
Fallback to static IP address if DHCP isn’t available: Select if you want to add a static IP address to use as
fallback if DHCP is unavailable and can’t assign an IP address automatically.
Note
If DHCP isn’t available and the device uses a static address fallback, the static address is configured with a
limited scope.
IPv6
Assign IPv6 automatically: Select to turn on IPv6 and to let the network router assign an IP address to the
device automatically.
Hostname
Assign hostname automatically: Select to let the network router assign a hostname to the device
automatically.
Hostname: Enter the hostname manually to use as an alternative way of accessing the device. The server
report and system log use the hostname. Allowed characters are A–Z, a–z, 0–9 and -.
Enable dynamic DNS updates: Allow your device to automatically update its domain name server records
whenever its IP address changes.
Register DNS name: Enter a unique domain name that points to your device's IP address. Allowed characters
are A–Z, a–z, 0–9 and -.
TTL: Time to Live (TTL) sets how long a DNS record stays valid before it needs to be updated.
DNS servers
Assign DNS automatically: Select to let the DHCP server assign search domains and DNS server addresses to
the device automatically. We recommend automatic DNS (DHCP) for most networks.
Search domains: When you use a hostname that is not fully qualified, click Add search domain and enter a
domain in which to search for the hostname the device uses.
DNS servers: Click Add DNS server and enter the IP address of the DNS server. This provides the translation of
hostnames to IP addresses on your network.
HTTP and HTTPS
HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web
server. The encrypted exchange of information is governed by the use of an HTTPS certificate, which guarantees
the authenticity of the server.
To use HTTPS on the device, you must install an HTTPS certificate. Go to System > Security to create and install
certificates.
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Allow access through: Select if a user is allowed to connect to the device through the HTTP, HTTPS, or both
HTTP and HTTPS protocols.
Note
If you view encrypted web pages through HTTPS, you might experience a drop in performance, especially
when you request a page for the first time.
HTTP port: Enter the HTTP port to use. The device allows port 80 or any port in the range 1024-65535. If you
are logged in as an administrator, you can also enter any port in the range 1-1023. If you use a port in this
range, you get a warning.
HTTPS port: Enter the HTTPS port to use. The device allows port 443 or any port in the range 1024-65535. If
you are logged in as an administrator, you can also enter any port in the range 1-1023. If you use a port in
this range, you get a warning.
Certificate: Select a certificate to enable HTTPS for the device.
Network discovery protocols
Bonjour
®
: Turn on to allow automatic discovery on the network.
Bonjour name: Enter a friendly name to be visible on the network. The default name is the device name and
MAC address.
UPnP
®
: Turn on to allow automatic discovery on the network.
UPnP name: Enter a friendly name to be visible on the network. The default name is the device name and
MAC address.
WS-Discovery: Turn on to allow automatic discovery on the network.
LLDP and CDP: Turn on to allow automatic discovery on the network. Turning LLDP and CDP off can impact
the PoE power negotiation. To resolve any issues with the PoE power negotiation, configure the PoE switch for
hardware PoE power negotiation only.
Global proxies
Http proxy: Specify a global proxy host or IP address according to the allowed format.
Https proxy: Specify a global proxy host or IP address according to the allowed format.
Allowed formats for http and https proxies:
• http(s)://host:port
• http(s)://user@host:port
• http(s)://user:pass@host:port
Note
Restart the device to apply the global proxy settings.
No proxy: Use No proxy to bypass global proxies. Enter one of the options in the list, or enter several
separated by a comma:
• Leave empty
• Specify an IP address
• Specify an IP address in CIDR format
• Specify a domain name, for example: www.<domain name>.com
• Specify all subdomains in a specific domain, for example .<domain name>.com
One-click cloud connection
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One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live
and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services.
Allow O3C:
• One-click: This is the default setting. Press and hold the control button on the device to connect to
an O3C service over the internet. You need to register the device with the O3C service within 24 hours
after you press the control button. Otherwise, the device disconnects from the O3C service. Once you
register the device, Always is enabled and the device stays connected to the O3C service.
• Always: The device constantly attempts to connect to an O3C service over the internet. Once you
register the device, it stays connected to the O3C service. Use this option if the control button on the
device is out of reach.
• No: Disables the O3C service.
Proxy settings: If needed, enter the proxy settings to connect to the proxy server.
Host: Enter the proxy server’s address.
Port: Enter the port number used for access.
Login and Password: If needed, enter username and password for the proxy server.
Authentication method:
• Basic: This method is the most compatible authentication scheme for HTTP. It’s less secure than the
Digest method because it sends the username and password unencrypted to the server.
• Digest: This method is more secure because it always transfers the password encrypted across the
network.
• Auto: This option lets the device select the authentication method depending on the supported
methods. It prioritizes the Digest method over the Basic method.
Owner authentication key (OAK): Click Get key to fetch the owner authentication key. This is only possible if
the device is connected to the internet without a firewall or proxy.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices.
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SNMP: Select the version of SNMP to use.
• v1 and v2c:
– Read community: Enter the community name that has read-only access to all supported SNMP
objects. The default value is public.
– Write community: Enter the community name that has read or write access to all supported SNMP
objects (except read-only objects). The default value is write.
– Activate traps: Turn on to activate trap reporting. The device uses traps to send messages for
important events or status changes to a management system. In the web interface, you can
set up traps for SNMP v1 and v2c. Traps are automatically turned off if you change to SNMP
v3 or turn off SNMP. If you use SNMP v3, you can set up traps through the SNMP v3
management application.
– Trap address: Enter the IP address or host name of the management server.
– Trap community: Enter the community to use when the device sends a trap message to the
management system.
– Traps:
– Cold start: Sends a trap message when the device starts.
– Warm start: Sends a trap message when you change an SNMP setting.
– Link up: Sends a trap message when a link changes from down to up.
– Authentication failed: Sends a trap message when an authentication attempt fails.
Note
All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see
AXIS OS Portal > SNMP.
• v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP
v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS. This also
prevents unauthorized parties’ access to unencrypted SNMP v1 and v2c traps. If you use SNMP v3,
you can set up traps through the SNMP v3 management application.
– Password for the account “initial”: Enter the SNMP password for the account named “initial”.
Although the password can be sent without activating HTTPS, we don’t recommend it. The
SNMP v3 password can only be set once, and preferably only when HTTPS is enabled. Once the
password is set, the password field is no longer displayed. To set the password again, you must
reset the device to factory default settings.
Security
Certificates
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Certificates are used to authenticate devices on a network. The device supports two types of certificates:
• Client/server certificates
A client/server certificate validates the device’s identity, and can be self-signed or issued by a
Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a
CA-issued certificate has been obtained.
• CA certificates
You can use a CA certificate to authenticate a peer certificate, for example to validate the identity of
an authentication server when the device connects to a network protected by IEEE 802.1X. The device
has several pre-installed CA certificates.
These formats are supported:
• Certificate formats: .PEM, .CER, and .PFX
• Private key formats: PKCS#1 and PKCS#12
Important
If you reset the device to factory default, all certificates are deleted. Any pre-installed CA certificates are
reinstalled.
Add certificate : Click to add a certificate.
• More : Show more fields to fill in or select.
• Secure keystore: Select to use Secure element or Trusted Platform Module 2.0 to securely store the
private key. For more information on which secure keystore to select, go to help.axis.com/en-us/axis-
os#cryptographic-support.
• Key type: Select the default or a different encryption algorithm from the drop-down list to protect
the certificate.
The context menu contains:
• Certificate information: View an installed certificate’s properties.
• Delete certificate: Delete the certificate.
• Create certificate signing request: Create a certificate signing request to send to a registration
authority to apply for a digital identity certificate.
Secure keystore :
• Secure element (CC EAL6+): Select to use secure element for secure keystore.
• Trusted Platform Module 2.0 (CC EAL4+, FIPS 140-2 Level 2): Select to use TPM 2.0 for secure
keystore.
Network access control and encryption
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IEEE 802.1x
IEEE 802.1x is an IEEE standard for port-based network admission control providing secure authentication of
wired and wireless network devices. IEEE 802.1x is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1x, network devices must authenticate themselves. The
authentication is performed by an authentication server, typically a RADIUS server (for example, FreeRADIUS
and Microsoft Internet Authentication Server).
IEEE 802.1AE MACsec
IEEE 802.1AE MACsec is an IEEE standard for media access control (MAC) security that defines connectionless
data confidentiality and integrity for media access independent protocols.
Certificates
When configured without a CA certificate, server certificate validation is disabled and the device tries to
authenticate itself regardless of what network it is connected to.
When using a certificate, in Axis' implementation, the device and the authentication server authenticate
themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer
Security).
To allow the device to access a network protected through certificates, you must install a signed client
certificate on the device.
Authentication method: Select an EAP type used for authentication.
Client certificate: Select a client certificate to use IEEE 802.1x. The authentication server uses the certificate
to validate the client’s identity.
CA certificates: Select CA certificates to validate the authentication server’s identity. When no certificate is
selected, the device tries to authenticate itself regardless of what network it is connected to.
EAP identity: Enter the user identity associated with the client certificate.
EAPOL version: Select the EAPOL version that is used in the network switch.
Use IEEE 802.1x: Select to use the IEEE 802.1x protocol.
These settings are only available if you use IEEE 802.1x PEAP-MSCHAPv2 as the authentication method:
• Password: Enter the password for your user identity.
• Peap version: Select the Peap version that is used in the network switch.
• Label: Select 1 to use client EAP encryption; select 2 to use client PEAP encryption. Select the Label
that the network switch uses when using Peap version 1.
These settings are only available if you use IEEE 802.1ae MACsec (Static CAK/Pre-Shared Key) as the
authentication method:
• Key agreement connectivity association key name: Enter the connectivity association name (CKN). It
must be 2 to 64 (divisible by 2) hexadecimal characters. The CKN must be manually configured in the
connectivity association and must match on both ends of the link to initially enable MACsec.
• Key agreement connectivity association key: Enter the connectivity association key (CAK). It should
be either 32 or 64 hexadecimal characters long. The CAK must be manually configured in the
connectivity association and must match on both ends of the link to initially enable MACsec.
Prevent brute-force attacks
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Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or
encryption keys.
Blocking period: Enter the number of seconds to block a brute-force attack.
Blocking conditions: Enter the number of authentication failures allowed per second before the block starts.
You can set the number of failures allowed both on page level and device level.
Firewall
Activate: Turn on the firewall.
Default Policy: Select the default state for the firewall.
• Allow: Allows all connections to the device. This option is set by default.
• Deny: Denies all connections to the device.
To make exceptions to the default policy, you can create rules that allows or denies connections to the device
from specific addresses, protocols, and ports.
• Address: Enter an address in IPv4/IPv6 or CIDR format that you want to allow or deny access to.
• Protocol: Select a protocol that you want to allow or deny access to.
• Port: Enter a port number that you want to allow or deny access to. You can add a port number
between 1 and 65535.
• Policy: Select the policy of the rule.
: Click to create another rule.
Add rules: Click to add the rules that you have defined.
• Time in seconds: Set a time limit for testing the rules. The default time limit is set to 300 seconds. To
activate the rules straight away, set the time to 0 seconds.
• Confirm rules: Confirm the rules and their time limit. If you have set a time limit of more than 1
second, the rules will be active during this time. If you have set the time to 0, the rules will be active
straight away.
Pending rules: An overview of the latest tested rules that you are yet to confirm.
Note
The rules that have a time limit appear under Active rules until the displayed timer runs out, or until you
confirm them. If you don't confirm them, they will appear under Pending rules once the timer runs out,
and the firewall will revert to the previously defined settings. If you confirm them, they will replace the
current active rules.
Confirm rules: Click to activate the pending rules.
Active rules: An overview of the rules you are currently running on the device.
: Click to delete an active rule.
: Click to delete all rules, both pending and active.
Custom signed AXIS OS certificate
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To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS
certificate. The certificate verifies that the software is approved by both the device owner and Axis. The
software can only run on a specific device which is identified by its unique serial number and chip ID. Only
Axis can create custom signed AXIS OS certificates, since Axis holds the key to sign them.
Install: Click to install the certificate. You need to install the certificate before you install the software.
The context menu contains:
• Delete certificate: Delete the certificate.
Accounts
Accounts
Add account: Click to add a new account. You can add up to 100 accounts.
Account: Enter a unique account name.
New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII
printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation,
and some symbols.
Repeat password: Enter the same password again.
Privileges:
• Administrator: Has full access to all settings. Administrators can also add, update, and remove other
accounts.
• Operator: Has access to all settings except:
– All System settings.
• Viewer: Doesn’t have access to change any settings.
• Viewer: Has access to:
– Watch and take snapshots of a video stream.
– Watch and export recordings.
– Pan, tilt, and zoom; with PTZ account access.
The context menu contains:
Update account: Edit the account properties.
Delete account: Delete the account. You can’t delete the root account.
Anonymous access
Allow anonymous viewing: Turn on to allow anyone access the device as a viewer without logging in with an
account.
Allow anonymous PTZ operating : Turn on to allow anonymous users to pan, tilt, and zoom the image.
SSH accounts
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Add SSH account: Click to add a new SSH account.
• Restrict root access: Turn on to restrict functionality that requires root access.
• Enable SSH: Turn on to use SSH service.
Account: Enter a unique account name.
New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII
printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation,
and some symbols.
Repeat password: Enter the same password again.
Comment: Enter a comment (optional).
The context menu contains:
Update SSH account: Edit the account properties.
Delete SSH account: Delete the account. You can’t delete the root account.
Virtual host
Add virtual host: Click to add a new virtual host.
Enabled: Select to use this virtual host.
Server name: Enter the name of the server. Only use numbers 0-9, letters A-Z, and hyphen (-).
Port: Enter the port the server is connected to.
Type: Select the type of authentication to use. Select between Basic, Digest, and Open ID.
The context menu contains:
• Update: Update the virtual host.
• Delete: Delete the virtual host.
Disabled: The server is disabled.
OpenID Configuration
Important
If you can't use OpenID to sign in, use the Digest or Basic credentials you used when you configured OpenID
to sign in.
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Client ID: Enter the OpenID username.
Outgoing Proxy: Enter the proxy address for the OpenID connection to use a proxy server.
Admin claim: Enter a value for the admin role.
Provider URL: Enter the web link for the API endpoint authentication. Format should be https://[insert URL]/.
well-known/openid-configuration
Operator claim: Enter a value for the operator role.
Require claim: Enter the data that should be in the token.
Viewer claim: Enter the value for the viewer role.
Remote user: Enter a value to identify remote users. This assists to display the current user in the device’s web
interface.
Scopes: Optional scopes that could be part of the token.
Client secret: Enter the OpenID password
Save: Click to save the OpenID values.
Enable OpenID: Turn on to close current connection and allow device authentication from the provider URL.
Events
Rules
A rule defines the conditions that triggers the product to perform an action. The list shows all the currently
configured rules in the product.
Note
You can create up to 256 action rules.
Add a rule: Create a rule.
Name: Enter a name for the rule.
Wait between actions: Enter the minimum time (hh:mm: ss) that must pass between rule activations. It is
useful if the rule is activated by, for example, day-night mode conditions, to avoid that small light changes
during sunrise and sunset activate the rule repeatedly.
Condition: Select a condition from the list. A condition must be met for the device to perform an action. If
multiple conditions are defined, all of them must be met to trigger the action. For information about specific
conditions, see Get started with rules for events.
Use this condition as a trigger: Select to make this first condition function only as a starting trigger. It means
that once the rule is activated, it remains active for as long as all the other conditions are met, no matter the
state of the first condition. If you don’t select this option, the rule will simply be active whenever all the
conditions are met.
Invert this condition: Select if you want the condition to be the opposite of your selection.
Add a condition: Click to add an additional condition.
Action: Select an action from the list and enter its required information. For information about specific
actions, see Get started with rules for events.
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Recipients
You can set up your device to notify recipients about events or send files.
Note
If you set up your device to use FTP or SFTP, don’t change or remove the unique sequence number that’s
added to the file names. If you do that, only one image per event can be sent.
The list shows all the recipients currently configured in the product, along with information about their
configuration.
Note
You can create up to 20 recipients.
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Add a recipient: Click to add a recipient.
Name: Enter a name for the recipient.
Type: Select from the list:
• FTP
– Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS
server is specified under System > Network > IPv4 and IPv6.
– Port: Enter the port number used by the FTP server. The default is 21.
– Folder: Enter the path to the directory where you want to store files. If this directory doesn’t already
exist on the FTP server, you will get an error message when uploading files.
– Username: Enter the username for the login.
– Password: Enter the password for the login.
– Use temporary file name: Select to upload files with temporary, automatically generated filenames.
The files get renamed to the desired names when the upload completes. If the upload is
aborted/interrupted, you don’t get any corrupt files. However, you probably still get the
temporary files. This way you know that all files that have the desired name are correct.
– Use passive FTP: Under normal circumstances, the product simply requests the target FTP server to
open the data connection. The device actively initiates both the FTP control and data
connections to the target server. This is normally needed if there is a firewall between the
device and the target FTP server.
• HTTP
– URL: Enter the network address to the HTTP server and the script that will handle the request. For
example, http://192.168.254.10/cgi-bin/notify.cgi.
– Username: Enter the username for the login.
– Password: Enter the password for the login.
– Proxy: Turn on and enter the required information if a proxy server must be passed to connect to
the HTTP server.
• HTTPS
– URL: Enter the network address to the HTTPS server and the script that will handle the request. For
example, https://192.168.254.10/cgi-bin/notify.cgi.
– Validate server certificate: Select to validate the certificate that was created by HTTPS server.
– Username: Enter the username for the login.
– Password: Enter the password for the login.
– Proxy: Turn on and enter the required information if a proxy server must be passed to connect to
the HTTPS server.
• Network storage
You can add network storage such as NAS (network-attached storage) and use it as a recipient to
store files. The files are stored in the Matroska (MKV) file format.
– Host: Enter the IP address or hostname for the network storage.
– Share: Enter the name of the share on the host.
– Folder: Enter the path to the directory where you want to store files.
– Username: Enter the username for the login.
– Password: Enter the password for the login.
• SFTP
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– Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS
server is specified under System > Network > IPv4 and IPv6.
– Port: Enter the port number used by the SFTP server. The default is 22.
– Folder: Enter the path to the directory where you want to store files. If this directory doesn’t already
exist on the SFTP server, you will get an error message when uploading files.
– Username: Enter the username for the login.
– Password: Enter the password for the login.
– SSH host public key type (MD5): Enter the fingerprint of the remote host’s public key (a 32-digit
hexadecimal string). The SFTP client supports SFTP servers using SSH-2 with RSA, DSA, ECDSA,
and ED25519 host key types. RSA is the preferred method during negotiation, followed by
ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your
SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend
using SHA-256 due to stronger security over MD5. For more information on how to configure
an SFTP server with an Axis device, go to the AXIS OS Portal.
– SSH host public key type (SHA256): Enter the fingerprint of the remote host’s public key (a 43-
digit Base64 encoded string). The SFTP client supports SFTP servers using SSH-2 with RSA,
DSA, ECDSA, and ED25519 host key types. RSA is the preferred method during negotiation,
followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is
used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys,
we recommend using SHA-256 due to stronger security over MD5. For more information on
how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
– Use temporary file name: Select to upload files with temporary, automatically generated filenames.
The files get renamed to the desired names when the upload completes. If the upload is
aborted or interrupted, you don’t get any corrupt files. However, you probably still get the
temporary files. This way, you know that all files that have the desired name are correct.
• SIP or VMS :
SIP: Select to make a SIP call.
VMS: Select to make a VMS call.
– From SIP account: Select from the list.
– To SIP address: Enter the SIP address.
– Test: Click to test that your call settings works.
• Email
– Send email to: Enter the email address to send emails to. To enter multiple addresses, use commas
to separate them.
– Send email from: Enter the email address of the sending server.
– Username: Enter the username for the mail server. Leave this field empty if the mail server does not
require authentication.
– Password: Enter the password for the mail server. Leave this field empty if the mail server does not
require authentication.
– Email server (SMTP): Enter the name of the SMTP server, for example, smtp.gmail.com, smtp.mail.
yahoo.com.
– Port: Enter the port number for the SMTP server, using values in the range 0-65535. The default
value is 587.
– Encryption: To use encryption, select either SSL or TLS.
– Validate server certificate: If you use encryption, select to validate the identity of the device. The
certificate can be self-signed or issued by a Certificate Authority (CA).
– POP authentication: Turn on to enter the name of the POP server, for example, pop.gmail.com.
Note
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Some email providers have security filters that prevent users from receiving or viewing large amount of
attachments, from receiving scheduled emails and similar. Check the email provider's security policy to
avoid your email account being locked or missing out on your expected emails.
• TCP
– Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS
server is specified under System > Network > IPv4 and IPv6.
– Port: Enter the port number used to access the server.
Test: Click to test the setup.
The context menu contains:
View recipient: Click to view all the recipient details.
Copy recipient: Click to copy a recipient. When you copy, you can make changes to the new recipient.
Delete recipient: Click to delete the recipient permanently.
Schedules
Schedules and pulses can be used as conditions in rules. The list shows all the schedules and pulses currently
configured in the product, along with information about their configuration.
Add schedule: Click to create a schedule or pulse.
Manual triggers
You can use the manual trigger to manually trigger a rule. The manual trigger can, for example, be used to
validate actions during product installation and configuration.
MQTT
MQTT (Message Queuing Telemetry Transport) is a standard messaging protocol for the Internet of Things
(IoT). It was designed for simplified IoT integration and is used in a wide variety of industries to connect
remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device
software can simplify integration of data and events produced in the device to systems which are not video
management software (VMS).
Set up the device as an MQTT client. MQTT communication is based on two entities, the clients and the
broker. The clients can send and receive messages. The broker is responsible for routing messages between
clients.
You can learn more about MQTT in AXIS OS Knowledge base.
ALPN
ALPN is a TLS/SSL extension that allows for the selection of an application protocol during the handshake
phase of the connection between the client and server. This is used to enable MQTT traffic over the same port
that is used for other protocols, such as HTTP. In some cases, there might not be a dedicated port open for
MQTT communication. A solution in such cases is to use ALPN to negotiate the use of MQTT as the application
protocol on a standard port, allowed by the firewalls.
MQTT client
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Connect: Turn on or off the MQTT client.
Status: Shows the current status of the MQTT client.
Broker
Host: Enter the hostname or IP address of the MQTT server.
Protocol: Select which protocol to use.
Port: Enter the port number.
• 1883 is the default value for MQTT over TCP
• 8883 is the default value for MQTT over SSL
• 80 is the default value for MQTT over WebSocket
• 443 is the default value for MQTT over WebSocket Secure
ALPN protocol: Enter the ALPN protocol name provided by your MQTT broker provider. This is only applicable
with MQTT over SSL and MQTT over WebSocket Secure.
Username: Enter the username that the client will use to access the server.
Password: Enter a password for the username.
Client ID: Enter a client ID. The client identifier is sent to the server when the client connects to it.
Clean session: Controls the behavior at connection and disconnection time. When selected, the state
information is discarded at connect and disconnect.
HTTP proxy: A URL with a maximum length of 255 bytes. You can leave the field empty if you don't want to
use an HTTP proxy.
HTTPS proxy: A URL with a maximum length of 255 bytes. You can leave the field empty if you don't want to
use an HTTPS proxy.
Keep alive interval: Enables the client to detect when the server is no longer available without having to wait
for the long TCP/IP timeout.
Timeout: The time interval in seconds to allow a connect to complete. Default value: 60
Device topic prefix: Used in the default values for the topic in the connect message and LWT message on the
MQTT client tab, and in the publication conditions on the MQTT publication tab.
Reconnect automatically: Specifies whether the client should reconnect automatically after a disconnect.
Connect message
Specifies if a message should be sent out when a connection is established.
Send message: Turn on to send messages.
Use default: Turn off to enter your own default message.
Topic: Enter the topic for the default message.
Payload: Enter the content for the default message.
Retain: Select to keep the state of client on this Topic
QoS: Change the QoS layer for the packet flow.
Last Will and Testament message
The Last Will Testament (LWT) lets a client provide a testament along with its credentials when connecting to
the broker. If the client disconnects ungracefully at some point later (maybe because his power source died), it
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can let the broker deliver a message to other clients. This LWT message has the same form as an ordinary
message and gets routed via the same mechanics.
Send message: Turn on to send messages.
Use default: Turn off to enter your own default message.
Topic: Enter the topic for the default message.
Payload: Enter the content for the default message.
Retain: Select to keep the state of client on this Topic
QoS: Change the QoS layer for the packet flow.
MQTT publication
Use default topic prefix: Select to use the default topic prefix, that is defined in the device topic prefix in the
MQTT client tab.
Include topic name: Select to include the topic that describes the condition in the MQTT topic.
Include topic namespaces: Select to include ONVIF topic namespaces in the MQTT topic.
Include serial number: Select to include the device’s serial number in the MQTT payload.
Add condition: Click to add a condition.
Retain: Defines which MQTT messages are sent as retained.
• None: Send all messages as non-retained.
• Property: Send only stateful messages as retained.
• All: Send both stateful and stateless messages as retained.
QoS: Select the desired level for the MQTT publication.
MQTT subscriptions
Add subscription: Click to add a new MQTT subscription.
Subscription filter: Enter the MQTT topic that you want to subscribe to.
Use device topic prefix: Add the subscription filter as prefix to the MQTT topic.
Subscription type:
• Stateless: Select to convert MQTT messages into a stateless message.
• Stateful: Select to convert MQTT messages into a condition. The payload is used as the state.
QoS: Select the desired level for the MQTT subscription.
MQTT overlays
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Note
Connect to an MQTT broker before you add MQTT overlay modifiers.
Add overlay modifier: Click to add a new overlay modifier.
Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
Data field: Specify the key for the message payload that you want to show in the overlay, assuming the
message is in JSON format.
Modifier: Use the resulting modifier when you create the overlay.
• Modifiers that start with #XMP show all of the data received from the topic.
• Modifiers that start with #XMD show the data specified in the data field.
Storage
Network storage
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Ignore: Turn on to ignore network storage.
Add network storage: Click to add a network share where you can save recordings.
• Address: Enter the IP address or host name of the host server, typically a NAS (network-attached
storage). We recommend you to configure the host to use a fixed IP address (not DHCP since a
dynamic IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported.
• Network share: Enter the name of the shared location on the host server. Several Axis devices can use
the same network share since each device gets its own folder.
• User: If the server requires a login, enter the username. To log in to a specific domain server, type
DOMAIN\username.
• Password: If the server requires a login, enter the password.
• SMB version: Select the SMB storage protocol version to connect to the NAS. If you select Auto, the
device tries to negotiate one of the secure versions SMB: 3.02, 3.0, or 2.1. Select 1.0 or 2.0 to connect
to older NAS that don’t support higher versions. You can read more about SMB support in Axis devices
here.
• Add share without testing: Select to add the network share even if an error is discovered during the
connection test. The error can be, for example, that you didn’t enter a password even though the
server requires one.
Remove network storage: Click to unmount, unbind, and remove the connection to the network share. This
removes all settings for the network share.
Unbind: Click to unbind and disconnect the network share.
Bind: Click to bind and connect the network share.
Unmount: Click to unmount the network share.
Mount: Click to mount the network share.
Write protect: Turn on to stop writing to the network share and protect recordings from being removed. You
can’t format a write-protected network share.
Retention time: Select how long to keep recordings, to limit the amount of old recordings, or to comply with
regulations regarding data storage. If the network storage becomes full, old recordings are removed before the
selected time period passes.
Tools
• Test connection: Test the connection to the network share.
• Format: Format the network share, for example, when you need to quickly erase all data. CIFS is the
available file system option.
Use tool: Click to activate the selected tool.
Onboard storage
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Important
Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running.
Unmount the SD card before you remove it.
Unmount: Click to safely remove the SD card.
Write protect: Turn on to stop writing to the SD card and protect recordings from being removed. You can’t
format a write-protected SD card.
Autoformat: Turn on to automatically format a newly inserted SD card. It formats the file system into ext4.
Ignore: Turn on to stop storing recordings on the SD card. When you ignore the SD card, the device no longer
recognizes that the card exists. The setting is only available to administrators.
Retention time: Select how long to keep recordings to limit the amount of old recordings or comply with data
storage regulations. When the SD card is full, it deletes old recordings before their retention time has passed.
Tools
• Check: Check for errors on the SD card.
• Repair: Repair errors in the file system.
• Format: Format the SD card to change the file system and erase all data. You can only format the SD
card to the ext4 file system. You need a third-party ext4 driver or application to access the file system
from Windows®.
• Encrypt: Use this tool to format the SD card and enable encryption. This erases all data stored on the
SD card. Any new data you store on the SD card will be encrypted.
• Decrypt: Use this tool to format the SD card without encryption. This erases all data stored on the SD
card. Any new data you store on the SD card will not be encrypted.
• Change password: Change the password required to encrypt the SD card.
Use tool: Click to activate the selected tool.
Wear trigger: Set a value for the SD card wear level at which you want to trigger an action. The wear level
ranges from 0–200%. A new SD card that has never been used has a wear level of 0%. A wear level of 100%
indicates that the SD card is close to its expected lifetime. When the wear-level reaches 200%, there is a high
risk of the SD card malfunctioning. We recommend setting the wear trigger between 80–90%. This gives you
time to download any recordings as well as replace the SD card in time before it potentially wears out. The
wear trigger allows you to set up an event and get a notification when the wear level reaches your set value.
Stream profiles
A stream profile is a group of settings that affect the video stream. You can use stream profiles in different
situations, for example, when you create events and use rules to record.
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Add stream profile: Click to create a new stream profile.
Preview: A preview of the video stream with the stream profile settings you select. The preview updates when
you change the settings on the page. If your device has different view areas, you can change the view area in
the drop-down in the bottom left corner of the image.
Name: Add a name for your profile.
Description: Add a description of your profile.
Video codec: Select the video codec that should apply for the profile.
Resolution: See for a description of this setting.
Frame rate: See for a description of this setting.
Compression: See for a description of this setting.
Zipstream : See for a description of this setting.
Optimize for storage : See for a description of this setting.
Dynamic FPS : See for a description of this setting.
Dynamic GOP : See for a description of this setting.
Mirror : See for a description of this setting.
GOP length : See for a description of this setting.
Bitrate control: See for a description of this setting.
Include overlays : Select what type of overlays to include. See for information about how to add
overlays.
Include audio : See for a description of this setting.
ONVIF
ONVIF accounts
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end-users,
integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video
technology. ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost
and future-proof systems.
When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name
and password for all ONVIF communication with the device. For more information see the Axis Developer
Community at axis.com.
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Add accounts: Click to add a new ONVIF account.
Account: Enter a unique account name.
New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII
printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation,
and some symbols.
Repeat password: Enter the same password again.
Role:
• Administrator: Has full access to all settings. Administrators can also add, update, and remove other
accounts.
• Operator: Has access to all settings except:
– All System settings.
– Adding apps.
• Media account: Allows access to the video stream only.
The context menu contains:
Update account: Edit the account properties.
Delete account: Delete the account. You can’t delete the root account.
ONVIF media profiles
An ONVIF media profile consists of a set of configurations that you can use to change media stream settings.
You can create new profiles with your own set of configurations or use preconfigured profiles for a quick setup.
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Add media profile: Click to add a new ONVIF media profile.
Profile name: Add a name for the media profile.
Video source: Select the video source for your configuration.
• Select configuration: Select a user-defined configuration from the list. The configurations in the
drop-down list correspond to the device's video channels, including multiviews, view areas and virtual
channels.
Video encoder: Select the video encoding format for your configuration.
• Select configuration: Select a user-defined configuration from the list and adjust the encoding
settings. The configurations in the drop-down list act as identifiers/names of the video encoder
configuration. Select user 0 to 15 to apply your own settings, or select one of the default users if you
want to use predefined settings for a specific encoding format.
Note
Enable audio in the device to get the option to select an audio source and audio encoder configuration.
Audio source : Select the audio input source for your configuration.
• Select configuration: Select a user-defined configuration from the list and adjust the audio settings.
The configurations in the drop-down list correspond to the device's audio inputs. If the device has one
audio input, it's user0. If the device has several audio inputs, there will be additional users in the list.
Audio encoder : Select the audio encoding format for your configuration.
• Select configuration: Select a user-defined configuration from the list and adjust the audio encoding
settings. The configurations in the drop-down list act as identifiers/names of the audio encoder
configuration.
Audio decoder : Select the audio decoding format for your configuration.
• Select configuration: Select a user-defined configuration from the list and adjust the settings. The
configurations in the drop-down list act as identifiers/names of the configuration.
Audio output : Select the audio output format for your configuration.
• Select configuration: Select a user-defined configuration from the list and adjust the settings. The
configurations in the drop-down list act as identifiers/names of the configuration.
Metadata: Select the metadata to include in your configuration.
• Select configuration: Select a user-defined configuration from the list and adjust the metadata
settings. The configurations in the drop-down list act as identifiers/names of the metadata
configuration.
PTZ : Select the PTZ settings for your configuration.
• Select configuration: Select a user-defined configuration from the list and adjust the PTZ settings.
The configurations in the drop-down list correspond to the device's video channels with PTZ support.
Create: Click to save your settings and create the profile.
Cancel: Click to cancel the configuration and clear all settings.
profile_x: Click on the profile name to open and edit the preconfigured profile.
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Detectors
Audio detection
These settings are available for each audio input.
Sound level: Adjust the sound level to a value from 0–100, where 0 is the most sensitive and 100 the least
sensitive. Use the activity indicator as a guide when you set the sound level. When you create events, you can
use the sound level as a condition. You can choose to trigger an action if the sound level rises above, falls
below or passes the set value.
Shock detection
Shock detector: Turn on to generate an alarm if the device is hit by an object or if it is tampered with.
Sensitivity level: Move the slider to adjust the sensitivity level at which the device should generate an alarm.
A low value means that the device only generates an alarm if the hit is powerful. A high value means that the
device generates an alarm even with mild tampering.
Accessories
I/O ports
Use digital input to connect external devices that can toggle between an open and closed circuit, for example,
PIR sensors, door or window contacts, and glass break detectors.
Use digital output to connect external devices such as relays and LEDs. You can activate connected devices
through the VAPIX® Application Programming Interface or the web interface.
Port
Name: Edit the text to rename the port.
Usage: The default option for the relay port is Door. For devices with indicator icons, turns green when
the state changes and the door is unlocked. If you use the relay for something other than a door and don’t
want the icon to light up when the state changes, you can select one of the other options for the port.
Direction: indicates that the port is an input port. indicates that it’s an output port. If the port is
configurable, you can click the icons to change between input and output.
Normal state: Click for open circuit, and for closed circuit.
Current state: Shows the current state of the port. The input or output is activated when the current state is
different from the normal state. An input on the device has an open circuit when it’s disconnected or when
there is a voltage above 1 VDC.
Note
During restart, the output circuit is open. When the restart is complete, the circuit goes back to the normal
position. If you change any settings on this page, the output circuits go back to their normal positions
regardless of any active triggers.
Supervised : Turn on to make it possible to detect and trigger actions if someone tampers with the
connection to digital I/O devices. In addition to detecting if an input is open or closed, you can also detect if
someone has tampered with it (that is, cut or shorted). To supervise the connection requires additional
hardware (end-of-line resistors) in the external I/O loop.
Washer
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Lock nozzle position: First, pan and tilt the camera until the nozzle is in the center of the image. Then, turn
on Lock nozzle position to save the camera position as the washer position. When you turn it on, the washer
button appears in the live view. Each time you click the washer button, the camera moves to the locked
position.
Pump time: Set the duration of the wash spray sequence in seconds.
Wiper time: Set the duration of the wiper sequence in seconds.
Pump connection: Select the washer pump pin that the washer is connected to. Go to System > Accessories
> I/O ports and check that the selected pin is configured as an output.
Logs
Reports and logs
Reports
• View the device server report: View information about the product status in a pop-up window. The
Access Log is automatically included in the Server Report.
• Download the device server report: It creates a .zip file that contains a complete server report text
file in UTF–8 format, as well as a snapshot of the current live view image. Always include the server
report .zip file when you contact support.
• Download the crash report: Download an archive with detailed information about the server's status.
The crash report contains information that is in the server report as well as detailed debug
information. This report might contain sensitive information such as network traces. It can take
several minutes to generate the report.
Logs
• View the system log: Click to show information about system events such as device startup, warnings,
and critical messages.
• View the access log: Click to show all failed attempts to access the device, for example, when a
wrong login password is used.
Remote system log
Syslog is a standard for message logging. It allows separation of the software that generates messages, the
system that stores them, and the software that reports and analyzes them. Each message is labeled with a
facility code, which indicates the software type generating the message, and assigned a severity level.
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Server: Click to add a new server.
Host: Enter the hostname or IP address of the server.
Format: Select which syslog message format to use.
• Axis
• RFC 3164
• RFC 5424
Protocol: Select the protocol to use:
• UDP (Default port is 514)
• TCP (Default port is 601)
• TLS (Default port is 6514)
Port: Edit the port number to use a different port.
Severity: Select which messages to send when triggered.
CA certificate set: See the current settings or add a certificate.
Plain config
Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set
and edited from this page.
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Maintenance
Maintenance
Restart: Restart the device. This does not affect any of the current settings. Running applications restart
automatically.
Restore: Return most settings to the factory default values. Afterwards you must reconfigure the device and
apps, reinstall any apps that didn’t come preinstalled, and recreate any events and presets.
Important
The only settings saved after restore are:
• Boot protocol (DHCP or static)
• Static IP address
• Default router
• Subnet mask
• 802.1X settings
• O3C settings
• DNS server IP address
Factory default: Return all settings to the factory default values. Afterwards you must reset the IP address to
make the device accessible.
Note
All Axis device software is digitally signed to ensure that you only install verified software on your device.
This further increases the overall minimum cybersecurity level of Axis devices. For more information, see
the white paper “Axis Edge Vault” at axis.com.
AXIS OS upgrade: Upgrade to a new AXIS OS version. New releases can contain improved functionality, bug
fixes, and completely new features. We recommend you to always use the latest AXIS OS release. To download
the latest release, go to axis.com/support.
When you upgrade, you can choose between three options:
• Standard upgrade: Upgrade to the new AXIS OS version.
• Factory default: Upgrade and return all settings to the factory default values. When you choose this
option, you can’t revert to the previous AXIS OS version after the upgrade.
• Autorollback: Upgrade and confirm the upgrade within the set time. If you don’t confirm, the device
reverts to the previous AXIS OS version.
AXIS OS rollback: Revert to the previously installed AXIS OS version.
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Troubleshoot
Reset PTR : Reset PTR if for some reason the Pan, Tilt, or Roll settings aren’t working as expected. The
PTR motors are always calibrated in a new camera. But calibration can be lost, for example, if the camera
loses power or if the motors are moved by hand. When you reset PTR, the camera is re-calibrated and returns
to its factory default position.
Calibration : Click Calibrate to recalibrate the pan, tilt, and roll motors to their default positions.
Ping: To check if the device can reach a specific address, enter the hostname or IP address of the host you
want to ping and click Start.
Port check: To verify connectivity from the device to a specific IP address and TCP/UDP port, enter the
hostname or IP address and port number you want to check and click Start.
Network trace
Important
A network trace file might contain sensitive information such as certificates or passwords.
A network trace file can help you troubleshoot problems by recording activity on the network.
Trace time: Select the duration of the trace in seconds or minutes and click Download.
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Learn more
Color palettes
To help the human eye distinguish details in a thermal image, you can apply a color palette to the image. The
colors in the palette are artificially created pseudocolors that emphasize temperature differences.
The product has several color palettes to choose from. If an operator watches the video stream, you can choose
any of the palettes. If the video stream is only used by applications, select the white-hot palette.
There are two types of palettes:
• Thermal palettes: the colors in these palettes don’t correspond to specific temperatures in the image. If
an operator watches the video stream, you can choose any of the palettes. If the video stream is only
used by applications, select the white-hot palette.
• Isothermal palettes: the colors in these palettes correspond to user-defined temperature levels. The
colored part of the palette starts at the lowest temperature defined. This makes objects with a higher
temperature stand out in the image. It's then easy for an operator to see what caused the alarm.
Isothermal palettes
1 Iso-Axis-WH
2 Iso-Fire-BH
3 Iso-Fire-WH
4 Iso-MidRange-BH
5 Iso-MidRange-WH
6 Iso-Planck-WH
7 Iso-Rainbow-WH
You can read more in the white paper Thermometric cameras.
Privacy masks
Note
Privacy masks are only available for the visual channel.
A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area. In the
video stream, privacy masks appear as blocks of solid color.
A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area. In the
video stream, privacy masks appear as blocks of solid color or blurred image elements.
A privacy mask is a user-defined area that covers a part of the monitored area. In the video stream, privacy
masks appear either as blocks of solid color or with a mosaic pattern.
The privacy mask is relative to the pan, tilt, and zoom coordinates, so regardless of where you point the camera,
the privacy mask covers the same place or object.
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You’ll see the privacy mask on all snapshots, recorded video, and live streams.
You can use the VAPIX® application programming interface (API) to hide the privacy masks.
Important
If you use multiple privacy masks it may affect the product’s performance.
You can create several privacy masks. Each mask can have 3 to 10 anchor points.
Important
Set the zoom and focus before you create a privacy mask.
Note
You can’t add privacy masks to the quad stream, but it will show all privacy masks configured on the
individual channels.
Note
Privacy masks may appear warped in some view modes.
Overlays
Note
Overlays are not included in the video stream when using SIP calls.
Note
Image and text overlay will not be displayed on video stream over HDMI.
Note
Image and text overlay will not be displayed on video stream over SDI.
Overlays are superimposed over the video stream. They are used to provide extra information during recordings,
such as a timestamp, or during product installation and configuration. You can add either text or an image.
The video streaming indicator is another type of overlay. It shows you that the live view video stream is live.
Pan, tilt, and zoom (PTZ)
Guard tours
A guard tour displays the video stream from different preset positions either in a predetermined or random
order, and for configurable periods of time. Once started, a guard tour continues to run until stopped, even when
there are no clients (web browsers) viewing the images.
The guard tour function includes tour recording. This allows recording a custom tour using an input device, such
as a joystick, a mouse, or a keyboard, or through using the VAPIX® Application Programming Interface (API). A
recorded tour is a replay of a recorded sequence of pan/tilt/zoom movements, including their variable speeds
and lengths.
Note
The pause between successive guard tours is at least 10 minutes, and the fixed minimum viewing time is
10 seconds.
Streaming and storage
Video compression formats
Decide which compression method to use based on your viewing requirements, and on the properties of your
network. The available options are:
Motion JPEG
Note
To ensure support for the Opus audio codec, the Motion JPEG stream is always sent over RTP.
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Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These
images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated
motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full
motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and
access to every image contained in the stream.
H.264 or MPEG-4 Part 10/AVC
Note
H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install
additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis
reseller.
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80%
compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that
less network bandwidth and storage space are required for a video file. Or seen another way, higher video
quality can be achieved for a given bitrate.
H.265 or MPEG-H Part 2/HEVC
H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25%
compared to H.264.
Note
• H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing
additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your
Axis reseller.
• Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in
its web interface. Instead you can use a video management system or application supporting H.265
decoding.
AV1
AV1 (AOMedia Video 1) is a license -free video coding format optimized for streaming media. AV1 enables high-
quality video streaming even in bandwidth-constrained environments. By reducing a video's bitrate, AV1
preserves video quality while minimizing data usage.
AV1 supports all major browsers, computer operating systems and mobile platforms.
Note
AV1 requires more processing power for encoding and decoding compared to some other codecs.
How do Image, Stream, and Stream profile settings relate to each other?
The Image tab contains camera settings that affect all video streams from the product. If you change something
in this tab, it immediately affects all video streams and recordings.
The Stream tab contains settings for video streams. You get these settings if you request a video stream from
the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream
tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.
The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific
stream profile, the stream contains the settings of that profile. If you request a stream without specifying a
stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings
from the Stream tab.
Bitrate control
Bitrate control helps you to manage the bandwidth consumption of your video stream.
Variable bitrate (VBR)
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Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The
more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality,
but you need to make sure you have storage margins.
Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a
decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You
can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate
to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the
scene.
1 Target bitrate
Average bitrate (ABR)
With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet
the specified target and provide the best video quality based on your available storage. Bitrate is higher in
scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in
scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to
store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet
the specified target bitrate. Specify the average bitrate settings in one of the following ways:
• To calculate the estimated storage need, set the target bitrate and the retention time.
• To calculate the average bitrate, based on available storage and required retention time, use the target
bitrate calculator.
kbit/s
s
1
2
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1 Target bitrate
2 Actual average bitrate
You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
1 Target bitrate
2 Actual average bitrate
Applications
With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an
open platform that makes it possible for third parties to develop analytics and other applications for Axis
devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.
To find the user manuals for Axis applications, go to help.axis.com.
Note
• We recommended running one application at a time.
• Several applications can run at the same time but some applications might not be compatible with each
other. Certain combinations of applications might require too much processing power or memory
resources when run in parallel. Verify that the applications work together before deployment.
• Avoid running applications when the built-in motion detection is active.
• Applications are supported on channel 1.
Important
AXIS 3D People Counter is an application that is embedded in the device. We don’t recommend you to run
any other applications on this device since it can affect the performance of the AXIS 3D People Counter.
Cybersecurity
For product-specific information about cybersecurity, see the product's datasheet at axis.com.
For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide.
Signed OS
Signed OS is implemented by the software vendor signing the AXIS OS image with a private key. When the
signature is attached to the operating system, the device will validate the software before installing it. If the
device detects that the integrity of the software is compromised, the AXIS OS upgrade will be rejected.
Secure boot
Secure boot is a boot process that consists of an unbroken chain of cryptographically validated software,
starting in immutable memory (boot ROM). Being based on the use of signed OS, secure boot ensures that a
device can boot only with authorized software.
kbit/s
s
1
2
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Secure keystore
A tamper-protected environment for the protection of private keys and secure execution of cryptographic
operations. It prevents unauthorized access and malicious extraction in the event of a security breach.
Depending on security requirements, an Axis device can have either one or multiple hardware-based
cryptographic computing modules, which provide a hardware-protected secure keystore. Depending on security
requirements, an Axis device can have either one or multiple hardware-based cryptographic computing modules,
like a TPM 2.0 (Trusted Platform Module) or a secure element, and/or a TEE (Trusted Execution Environment),
which provide a hardware-protected secure keystore. Furthermore, selected Axis products feature a FIPS 140-2
Level 2-certified secure keystore.
Encrypted file system
The secure keystore prevents the malicious exfiltration of information and prevents configuration tampering by
enforcing strong encryption upon the file system. This ensures no data stored in the file system can be extracted
or tampered with when the device is not in use, unauthenticated access to the device is achieved and/or the
Axis device is stolen. During the secure boot process, the read-write filesystem is decrypted and can be mounted
and used by the Axis device.
To learn more about the cybersecurity features in Axis devices, go to axis.com/learning/white-papers and search
for cybersecurity.
Axis security notification service
Axis provides a notification service with information about vulnerability and other security related matters for
Axis devices. To receive notifications, you can subscribe at axis.com/security-notification-service.
Vulnerability management
To minimize customers' risk of exposure, Axis, as a Common Vulnerability and Exposures (CVE) numbering
authority (CNA), follows industry standards to manage and respond to discovered vulnerabilities in our devices,
software, and services. For more information about Axis vulnerability management policy, how to report
vulnerabilities, already disclosed vulnerabilities, and corresponding security advisories, see axis. com/
vulnerability-management.
Secure operation of Axis devices
Axis devices with factory default settings are pre-configured with secure default protection mechanisms. We
recommend using more security configuration when installing the device. To find out more about Axis hardening
guides and other cyber security related documentation, go to axis.com/support/cybersecurity/resources.
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Specifications
Product overview
1
7
8
11
9
10
2
3
4
5
6
1 Weathershield
2 Top cover
3 Inner cover
4 Positioning unit
5 Base unit screws
6 Base unit
7 Wiper
8 Front with protective foil
9 Visual lens
10 Thermal lens
11 Lid
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STAT
NETWORK
TOP COVER
RS-485 POWER
AUDIO IN
9
1
5 6 7 8
2 3 4
10 11 12
1 Top cover connector
2 RS485 connector
3 Power connector
4 Control button
5 RJ45 connector
6 Status LED
7 Audio in 3.5 mm connector
8 SD card slot (microSD, card not included)
9 Input power connector
10 I/O connector
11 RJ45 connector
12 SFP slot for SFP module (not included)
LED indicators
Status LED Indication
Unlit Normal operation
Green Steady during startup
Amber Steady during startup. Flashes during firmware upgrade or reset to factory default.
Amber/Red Flashes amber/red if network connection is unavailable or lost.
Red Firmware upgrade failure.
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SD card slot
CAUTION
Moving parts. Risk of injury. Keep your body parts away from the product when it’s in operation.
Disconnect from power supply before installing or performing maintenance on the product.
CAUTION
Hot surface. Risk of injury. Don’t touch the product when it’s in operation. Disconnect from power
supply and allow the surfaces to cool before performing maintenance on the product.
NOTICE
• Risk of damage to SD card. Don’t use sharp tools, metal objects, or excessive force when inserting or
removing the SD card. Use your fingers to insert and remove the card.
• Risk of data loss and corrupted recordings. Unmount the SD card from the device’s web interface before
removing it. Don’t remove the SD card while the product is running.
This device supports SD/SDHC/SDXC cards.
This device supports microSD/microSDHC/microSDXC cards.
This device supports microSD/microSDHC/microSDXC cards (not included). For information about limitations and
updates, see the device’s release notes.
For SD card recommendations, see axis.com.
For SD card recommendations, see axiscompanion.com.
SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or
registered trademarks of SD-3C, LLC in the United States, other countries or both.
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC,
microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Insert an SD card
You can use an SD card to store recordings locally in the device. The SD card is not included.
CAUTION
• Risk of injury. Moving parts. Keep your body parts away from the device when in operation.
Disconnect from power supply before installing or performing maintenance on the device.
• Risk of injury. Hot surface. Do not touch the device when in operation. Disconnect from power
supply and allow the surfaces to cool before performing maintenance on the device.
NOTICE
When you remove the top cover you expose parts of the camera that are sensitive to impact. Make sure you
don’t hit the unprotected camera with the top cover when you remove it.
To insert an SD card in the device:
1. Disconnect power from the device.
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2. Loosen the four top cover screws and remove the top cover.
3. Insert the SD card. To find out where the SD card slot is placed, see .
4. Put back the top cover and tighten the screws (torque 2.0 Nm).
5. Reconnect power to the device.
Buttons
Control button
The control button is used for:
• Enabling the Focus Assistant. Press and very quickly release the Control button.
• Calibrating the speaker test. Press and release the control button and a test tone is played.
• Resetting the product to factory default settings. See .
• Ensuring the camera is level. Press the button for not more than two seconds to start the leveling
assistant and press again to stop. The status LED and buzzer signal (see ) assist leveling of the camera.
The camera is level when the buzzer beeps continuously.
• Ensuring the camera is level. Press the button for not more than two seconds to start the leveling
assistant and press again to stop. The buzzer signal (see ) assist leveling of the camera. The camera is
level when the buzzer beeps continuously.
• Resetting the product to factory default settings. See or
• Connecting to an AXIS Video Hosting System service. To connect, press and hold the button for about
3 seconds until the status LED flashes green.
• Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and hold
the button for about 3 seconds until the status LED flashes green.
Connectors
Network connector
The Axis device is available in two variants with different network connectors:
RJ45 Ethernet connector.
RJ45 Ethernet connector with Power over Ethernet (PoE).
RJ45 Ethernet connector with Power over Ethernet Plus (PoE+).
RJ45 with High Power over Ethernet (High PoE).
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RJ45 Push-pull Connector (IP66) with High Power over Ethernet (High PoE).
RJ45 Ethernet service port.
D-coded M12 connector with Power over Ethernet (PoE).
SFP connector.
Input: RJ45 Ethernet connector with Power over Ethernet (PoE).
Output: RJ45 Ethernet connector with Power over Ethernet (PoE).
NOTICE
To comply with the IP66-rated design of the camera and maintain the IP66 protection, the supplied RJ45
Push-pull Connector (IP66) shall be used. Alternatively, use the RJ45 IP66-rated cable with premounted
connector which is available from your Axis reseller. Don’t remove the plastic network connector shield from
the camera.
NOTICE
The device shall be connected using a shielded network cable (STP). All cables connecting the device to the
network shall be intended for their specific use. Make sure that the network devices are installed in
accordance with the manufacturer’s instructions. For information about regulatory requirements, see the
Installation Guide at www.axis.com.
Audio connector
3.5 mm connector
• Audio in – 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a
stereo signal).
• Audio in – 3.5 mm input for a digital microphone, an analog mono microphone, or a line-in mono signal
(left channel is used from a stereo signal).
• Audio in – 3.5 mm input for two mono microphones, or two line-in mono signals (using the supplied
stereo-to-mono adapter).
• Audio in – 3.5 mm input for a stereo microphone, or a line-in stereo signal.
• Audio out – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system
or an active speaker with a built-in amplifier. A stereo connector must be used for audio out.
• Audio out – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system
or an active speaker with balanced input and a built-in amplifier. A balanced connector must be used
for audio out.
• Audio out – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system
or an active speaker with a built-in amplifier. A pair of headphones can also be attached. A stereo
connector must be used for audio out.
Audio input
1 Tip 2 Ring 3 Sleeve
Unbalanced microphone (with or without
electret power) or line-in
Electret power if selected Ground
Balanced microphone (with or without
phantom power) or line-in, “hot” signal
Balanced microphone (with or without
phantom power) or line-in, “cold” signal
Ground
Digital signal Ring power if selected Ground
Stereo unbalanced microphone (with or
without electret power) or line-in, “left”
Stereo unbalanced microphone (with or
without electret power) or line-in, “right”
Ground
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Audio output
1 Tip 2 Ring 3 Sleeve
Channel 1, unbalanced line, mono Channel 1, unbalanced line, mono Ground
Balanced line, “hot” signal Balanced line, “cold” signal Ground
Stereo unbalanced line, “left” Stereo unbalanced line, “right” Ground
Channel 1, unbalanced line Channel 2, unbalanced line Ground
4-pin terminal block for audio input and output.
Function Pin Notes
GND 1 Ground
Ring power 2 12 V for external source
Microphone/Line in 3 Microphone (analog or digital) or line in (mono). 5 V microphone bias is
available.
Line out 4 Line level audio output (mono). Can be connected to a public address (PA)
system or an active speaker with a built-in amplifier.
2-pin terminal block for line out.
Function Pin Notes
Line out (+) 1 Line audio out
0 V DC (-) 2
The internal microphone is used by default; the external microphone is used when connected. You can disable
the internal microphone by connecting a plug to the microphone input.
The external microphone is used when connected.
XLR connector
• Left – 3-pin XLR connector for balanced audio input. Use left connector for mono.
• Right – 3-pin XLR connector for balanced audio input.
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Pin 1 2 3
Function Ground Balanced Microphone Hot (+) In Balanced Microphone Cold (-) In
I/O connector
Use the I/O connector with external devices in combination with, for example, motion detection, event
triggering, and alarm notifications. In addition to the 0 VDC reference point and power (12 V DC output), the I/O
connector provides the interface to:
Use the I/O connector with external devices in combination with, for example, event triggering and alarm
notifications. In addition to the 0 VDC reference point and power (DC output), the I/O connector provides the
interface to:
Digital input - For connecting devices that can toggle between an open and closed circuit, for example PIR
sensors, door/window contacts, and glass break detectors.
Supervised input - Enables possibility to detect tampering on a digital input.
Digital output - For connecting external devices such as relays and LEDs. Connected devices can be activated by
the VAPIX® Application Programming Interface, through an event or from the device’s web interface.
A digital light sensor - For receiving a value of the ambient light intensity from an external light sensor. This is
used to control the device’s day and night functionality.
Note
The I/O connector is connected to the housing (fan/heater) on delivery. In case of a fan or heater error, an
input signal will be triggered in the camera. Set up an action rule in the camera to configure which action
the signal shall trigger.
The I/O connector is connected to the housing (fan/heater) on delivery. In case of a fan or heater error, an
input signal will be triggered in the camera. Set up an action rule in the camera to configure which action
the signal shall trigger. For information about events and action rules, see the user manual available on axis.
com.
Function Pin Notes Specifications
DC ground 1 0 VDC
DC output 2 Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
12 VDC
Max load = 25 mA
Digital Input 3 Connect to pin 1 to activate, or leave floating
(unconnected) to deactivate.
0 to max 30 VDC
Digital Output 4 Internally connected to pin 1 (DC ground) when
active, and floating (unconnected) when inactive. If
used with an inductive load, e.g., a relay, connect a
diode in parallel with the load, to protect against
voltage transients.
0 to max 30 VDC, open drain,
100 mA
Function Pin Notes Specifications
DC ground 1 0 VDC
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DC output 2 Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
12 VDC
Max load = 50 mA
Configurable
(Input or
Output)
3–4 Digital input – Connect to pin 1 to activate, or leave
floating (unconnected) to deactivate.
0 to max 30 VDC
Digital output – Internally connected to pin 1 (DC
ground) when active, and floating (unconnected) when
inactive. If used with an inductive load, e.g., a relay,
connect a diode in parallel with the load, to protect
against voltage transients.
0 to max 30 VDC, open
drain, 100 mA
Function Pin Notes Specifications
DC ground 1 0 VDC
DC output 2
Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
12 VDC
Max load = 50 mA
Configurable
(Input or
Output)
3–6 Digital input – Connect to pin 1 to activate, or leave
floating (unconnected) to deactivate.
0 to max 30 VDC
Digital output – Internally connected to pin 1 (DC
ground) when active, and floating (unconnected) when
inactive. If used with an inductive load, e.g., a relay,
connect a diode in parallel with the load, to protect
against voltage transients.
0 to max 30 VDC, open
drain, 100 mA
Example:
1 DC ground
2 DC output 12 V, max 25 mA
3 Digital input
4 Digital output
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1 DC ground
2 DC output 12 V, max 50mA
3 I/O configured as input
4 I/O configured as output
1 DC ground
2 DC output 12 V, max 50 mA
3 I/O configured as input
4 I/O configured as output
5 Configurable I/O
6 Configurable I/O
Power connector
Terminal connector for connecting AC/DC power supply.
DC connector. Use the supplied adapter.
This microUSB type B connector is for power only. We recommend using Axis microUSB power supply.
AC/DC connector. Use the supplied adapter.
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source
(LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
2-pin terminal block for AC/DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power
source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
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3-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source
(LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
DC power input:
AC power input:
AC connector for power input. Use the supplied cable.
2-pin terminal block for DC power output.
4-pin terminal block for power input.
DC power input:
5–pin DC connector
Pin Function
1, 2 +24 V
3, 4 GND
5 N.C.
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Illuminator connectors
Position Cable color (positioning
unit)
Cable color (illuminators) Description
IL1
1 Red Red +24V IL
2 Black Orange IL1 +VE
3 Gray Purple IL1 -VE
4 Blue Black GND
IL2
5 Yellow Red +24V IL
6 Orange Orange IL2 +VE
7 White Purple IL2 -VE
8 Green Black GND
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Clean your device
You can clean your device with lukewarm water.
You can clean your device with lukewarm water and mild, nonabrasive soap.
You can clean your device with lukewarm water and detergents that contain any of the following chemicals:
• isopropanol 70% (IPA)
• hydrogen peroxide 3% (H
2
O
2
)
• sodium hypochlorite <5% (NaCIO)
You can clean your device with high-pressure water and detergent.
CAUTION
Before you use a detergent, read and adhere to the safety data sheet (SDS) provided by the detergent
manufacturer.
NOTICE
• High-pressure water can damage the device. Keep a distance of at least 1 m (3.3 ft) between the nozzle
and the device.
• Hot water can damage the device. Don’t use water that is hotter than 80° C (176° F).
• Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to
clean your device.
• Harsh chemicals can damage the device. Don’t use chemicals such as acetone or gasoline to clean your
device.
• Don’t spray detergent directly on the device. Instead, spray detergent on a nonabrasive cloth and use
that to clean the device.
• Avoid cleaning in direct sunlight or elevated temperatures, since this can cause stains.
1. Use a can of compressed air to remove dust and loose dirt from the device.
2. Use a water hose or high-pressure water to rinse the device.
3. If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water.
4. If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water and mild,
nonabrasive soap.
5. If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water and
detergent.
6. If necessary, apply detergent according to the detergent manufacturer’s instructions.
7. To avoid stains, dry the device with a clean, nonabrasive cloth.
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Troubleshooting
Reset to factory default settings
CAUTION
• Risk of injury. Moving parts. Keep your body parts away from the product when in operation.
Disconnect from power supply before installing or performing maintenance on the product.
• Risk of injury. Hot surface. Do not touch the product when in operation. Disconnect from power
supply and allow the surfaces to cool before performing maintenance on the product.
NOTICE
When you remove the top cover you expose parts of the visual camera that are sensitive to impact. Make
sure you don’t hit the unprotected camera with the top cover when you remove it.
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including
the IP address, to the factory default values.
Note
The installation and management software tools are available from the support pages at axis.com/support/
downloads
1. Disconnect power from the product.
2. Loosen the four top cover screws and remove the top cover.
3. Press the control button. To find out where the control button is placed, see
4. Put back the top cover and tighten the screws (torque 2.0 Nm).
5. Reconnect power to the product.
You can also reset to factory default through the product’s web page. Go to Settings > System > Maintenance
and click Default.
AXIS OS options
Axis offers device software management according to either the active track or the long-term support (LTS)
tracks. Being on the active track means continuously getting access to all the latest product features, while the
LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.
Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use
Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are
not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity
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without introducing any significant functional changes or affecting any existing integrations. For more detailed
information about Axis device software strategy, go to axis.com/support/device-software.
Check the current AXIS OS version
AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you
to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your
particular problem.
To check the current AXIS OS version:
1. Go to the device’s web interface > Status.
2. Under Device info, see the AXIS OS version.
Upgrade AXIS OS
Important
• Preconfigured and customized settings are saved when you upgrade the device software (provided that
the features are available in the new AXIS OS) although this is not guaranteed by Axis Communications
AB.
• Make sure the device remains connected to the power source throughout the upgrade process.
• Make sure the cover is attached during upgrade to avoid installation failure.
Note
When you upgrade the device with the latest AXIS OS version in the active track, the product receives the
latest functionality available. Always read the upgrade instructions and release notes available with each
new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/
support/device-software.
Note
Because the database of users, groups, credentials, and other data are updated after a AXIS OS upgrade, the
first start-up could take a few minutes to complete. The time required is dependent on the amount of data.
1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-
software.
2. Log in to the device as an administrator.
3. Go to Maintenance > AXIS OS upgrade and click Upgrade.
When the upgrade has finished, the product restarts automatically.
4. When the product has been restarted, clear the web browser's cache.
You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/
products/axis-device-manager.
Technical issues, clues, and solutions
If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading AXIS OS
AXIS OS upgrade failure If the upgrade fails, the device reloads the previous
version. The most common reason is that the wrong
AXIS OS file has been uploaded. Check that the name
of the AXIS OS file corresponds to your device and try
again.
Problems after AXIS OS upgrade If you experience problems after the upgrade, roll
back to the previously installed version from the
Maintenance page.
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Problems setting the IP address
The device is located on
a different subnet
If the IP address intended for the device and the IP address of the computer used to
access the device are located on different subnets, you cannot set the IP address.
Contact your network administrator to obtain an IP address.
The IP address is being
used by another device
Disconnect the Axis device from the network. Run the ping command (in a
Command/DOS window, type ping and the IP address of the device):
• If you receive: Reply from <IP address>: bytes=32; time=
10... this means that the IP address may already be in use by another
device on the network. Obtain a new IP address from the network
administrator and reinstall the device.
• If you receive: Request timed out, this means that the IP address is
available for use with the Axis device. Check all cabling and reinstall the
device.
Possible IP address
conflict with another
device on the same
subnet
The static IP address in the Axis device is used before the DHCP server sets a
dynamic address. This means that if the same default static IP address is also used
by another device, there may be problems accessing the device.
The device can’t be accessed from a browser
Can’t log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used
when attempting to log in. You may need to manually type http or https in the
browser’s address field.
If the password for the root account is lost, the device must be reset to the factory
default settings. See .
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP
address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the
device on the network. Identify the device using its model or serial number, or by
the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to
axis.com/support.
Certificate error when
using IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis device
must be synchronized with an NTP server. Go to System > Date and time.
The browser is not
supported
See for a list of recommended browsers.
The device is accessible locally but not externally
To access the device externally, we recommend you to use one of the following applications for Windows
®
:
• AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station 5: 30-day trial version free of charge, ideal for small to mid-size systems.
• AXIS Camera Station Pro: 90-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
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Problems with streaming
Multicast H.264 only
accessible by local
clients
Check if your router supports multicasting, or if you need to configure the router
settings between the client and the device. You might need to increase the TTL
(Time To Live) value.
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the
Axis device are valid for your network.
Check with your network administrator to see if there is a firewall that prevents
viewing.
Poor rendering of H.264
images
Ensure that your graphics card uses the latest driver. You can usually download the
latest drivers from the manufacturer’s website.
Color saturation is
different in H.264 and
Motion JPEG
Modify the settings for your graphics adapter. Go to the adapter’s documentation
for more information.
Lower frame rate than
expected
• See .
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth
available.
• Lower the image resolution.
• Log in to the device’s web interface and set a capture mode that prioritizes
frame rate. If you change the capture mode to prioritize frame rate it might
lower the maximum resolution, depending on the device used and capture
modes available.
• The maximum frames per second is dependent on the utility frequency (60/
50 Hz) of the Axis device.
Can't select H.265
encoding in live view
Web browsers don’t support H.265 decoding. Use a video management system or
application that supports H.265 decoding.
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Problems retrieving additional video streams
• ‘Video Error’
displayed in
AXIS
Companion, or
• ‘Stream: Error.
Something
went wrong.
Maybe there
are too many
viewers.’ in
Chrome/Firefox,
or
• ‘503 service
unavailable’
error in Quick
Time, or
• ‘Camera not
available’
displayed in
AXIS Camera
Station, or
• ‘Error reading
video stream’
message in
browser when
using the Java
applet
This camera is designed to deliver up to four different streams. If a fifth unique
stream is requested, the camera can’t provide it, and an error message is displayed.
The error message depends on the way the stream is requested. The streams are
used on a first come, first served basis. Examples of instances that use a stream are:
• Live viewing in a web browser or other application
• While recording - continuous or motion triggered recording
• An event that uses images on the camera, for example an event that sends
an e-mail with an image every hour
• An installed and running application, such as AXIS Video Motion Detection,
will always consume a video stream, whether it is used or not. A stopped
application does not consume a video stream.
The camera can deliver more than four simultaneous streams provided the
configuration of any additional stream is identical to any of the first four streams.
Identical configuration implies exactly the same resolution, frame rate,
compression, video format, rotation etc. For more information see the white paper
“Max number of unique video stream configurations”, available at axis.com.
Problems with sound files
Can’t upload media clip The following audio clip formats are supported:
• au file format, encoded in µ-law and sampled with 8 or 16 kHz.
• wav file format, encoded in PCM audio. It supports encoding as 8 or 16-bit
mono or stereo and sample rate of 8 to 48 kHz.
• mp3 file format, in mono or stereo with bitrate of 64 kbps to 320 kbps and
sample rate of 8 to 48 kHz.
Media clips are played with different volumes
A sound file is recorded
with a certain gain. If
your audio clips have
been created with
different gains, they
will be played with a
different loudness.
Make sure that you use
clips that have the
same gain.
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Can’t connect over port 8883 with MQTT over SSL
The firewall blocks
traffic using port 8883
as it’s deemed insecure.
In some cases the server/broker might not provide a specific port for MQTT
communication. It may still be possible to use MQTT over a port normally used for
HTTP/HTTPS traffic.
• If the server/broker supports WebSocket/WebSocket Secure (WS/WSS),
typically on port 443, use this protocol instead. Check with the
server/broker provider to see if WS/WSS is supported and which port and
basepath to use.
• If the server/broker supports ALPN, the use of MQTT can be negotiated over
an open port, such as 443. Check with your server/broker provider to see if
ALPN is supported and which ALPN protocol and port to use.
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the
performance. Some factors affect the amount of bandwidth (the bitrate) required, others can affect the frame
rate, and some affect both. If the load on the CPU reaches its maximum, this also affects the frame rate.
When setting up your system, it is important to consider how various settings and situations affect the amount
of needed bandwidth (the bitrate) required.
The following factors are the most important to consider:
• High image resolution or lower compression levels result in images containing more data which in turn
affects the bandwidth.
• Rotating the image in the GUI can increase the product's CPU load.
• Removing or attaching the cover will restart the camera.
• Access by large numbers of Motion JPEG clients or unicast H.264/H.265/AV1 clients affects the
bandwidth.
• Simultaneous viewing of different streams (resolution, compression) by different clients affects both
frame rate and bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to
ensure that streams are identical.
• Accessing video streams with different codecs simultaneously affects both frame rate and bandwidth.
For optimal performance, use streams with the same codec.
• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
• Heavy network utilization due to poor infrastructure affects the bandwidth.
• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the
frame rate and the general performance.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the
general performance.
• Using palettes affects the product’s CPU load which in turn affects the frame rate.
• Running multiple AXIS Camera Application Platform (ACAP) applications on the Visual and Thermal
channels simultaneously may affect the frame rate and the general performance.
Contact support
If you need more help, go to axis.com/support.
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T10223467
2025-03 (M1.5)
© 2025 Axis Communications AB
