Operating and Installation
Instructions
Washer
To prevent accidents and appliance damage, read these instructions
before installation or use.
en-US M.-Nr. 12 631 730
Contents
IMPORTANT SAFETY INSTRUCTIONS................................................................... 5
Caring for the environment......................................................................................... 9
Guide to the washer..................................................................................................... 10
Control panel...................................................................................................................
10
How the control field works..........................................................................................
11
Before using for the first time..................................................................................... 12
1. Removing the shipping struts...................................................................................
13
Requirements for networking ......................................................................................
13
3. Setting-up TwinDos...................................................................................................
14
4. Starting the calibration program..............................................................................
15
Environmentally friendly washing.............................................................................. 16
Energy and water consumption....................................................................................
16
Detergent consumption ................................................................................................
16
1. Prepare the laundry .................................................................................................. 17
2. Selecting a program................................................................................................. 18
3. Loading the washing machine ............................................................................... 19
4. Selecting program settings.................................................................................... 20
5. Adding detergent...................................................................................................... 21
Degree of soiling of the laundry ...................................................................................
22
Detergent dispenser drawer.........................................................................................
22
Using chlorine bleach............................................................................................... 22
Adding powder detergent........................................................................................ 23
Adding fabric softener.............................................................................................. 24
Using detergent tablets or pods............................................................................. 24
CapDosing.......................................................................................................................
24
6. Starting a program ................................................................................................... 27
Adding laundry during a program sequence (AddLoad) ...........................................
27
7. Program end............................................................................................................... 28
Spin cycle........................................................................................................................ 29
Delay start/SmartStart .......................................................................................... 30
Program guide................................................................................................................ 32
Extra options .................................................................................................................. 35
SoftSteam ......................................................................................................................
35
Buzzer...............................................................................................................................
35
The following extra options can be selected in addition to the programs .............
35
Program sequence........................................................................................................ 36
2
Contents
Changing the program sequence .............................................................................. 38
Changing a program (safety lock) ................................................................................
38
Canceling a program......................................................................................................
38
Replacing the TwinDos cartridge .............................................................................. 39
Detergent........................................................................................................................ 40
Detergents recommended............................................................................................
40
Cleaning and care ......................................................................................................... 41
Cleaning the housing and control panel......................................................................
41
Cleaning the detergent dispensing drawer.................................................................
41
Sanitize info(Cleaning the drum)..................................................................................
44
Cleaning the water-inlet filter.......................................................................................
44
TwinDos maintenance...................................................................................................
45
Frequently asked questions........................................................................................ 46
A wash program cannot be started .............................................................................
46
The program is canceled and a fault indicator light lights up on the control field
46
During the program sequence, a symbol appears on the time display ..................
47
At the end of the program, an indicator light lights up on the control field ...........
48
Messages or faults affecting the TwinDos system ...................................................
48
General problems with the washer..............................................................................
49
Poor wash results...........................................................................................................
51
The drum door cannot be opened ...............................................................................
52
Opening the door in the event of a blocked drain outlet and/or power outage ....
53
Customer Service ......................................................................................................... 55
Contact in the event of a fault......................................................................................
55
Optional accessories .....................................................................................................
55
Appliance warranty and product registration .............................................................
55
Installation...................................................................................................................... 56
Front view........................................................................................................................
56
Rear view .........................................................................................................................
57
Installation surface.........................................................................................................
58
Dimensions .....................................................................................................................
58
Transporting the washing machine to its installation site ........................................
58
Removing the transport safety device ........................................................................
59
Installing the shipping struts ........................................................................................
60
Leveling the machine .....................................................................................................
61
WTV502 .........................................................................................................................
62
WTV512 ..........................................................................................................................
66
Additional installation requirements............................................................................
71
Mounting the washing machine on the WTS510 base ...........................................
72
The water protection system........................................................................................
82
3
Contents
Water intake....................................................................................................................
82
Water drainage................................................................................................................
83
Installing the elbow .................................................................................................. 83
Electrical connection .....................................................................................................
84
Connection adapter for NEMA 14-30 socket ...................................................... 84
Technical data................................................................................................................ 85
Programmable functions............................................................................................. 86
Choosing and selecting programmable functions.....................................................
86
Editing and saving the programmable function .........................................................
87
Exiting the programming level ......................................................................................
87
Buzzer duration..........................................................................................................
87
Buzzer ........................................................................................................................
87
Keypad tone ..............................................................................................................
88
PIN code ...................................................................................................................
88
Control field switch-off status ..............................................................................
88
Memory....................................................................................................................
89
Water intake ............................................................................................................
89
Gentle action...........................................................................................................
89
Reducing the temperature.....................................................................................
89
Maximum rinse level...............................................................................................
89
Suds cooling.............................................................................................................
90
Anti-crease...............................................................................................................
90
Low water pressure................................................................................................
90
Chlorine bleach .......................................................................................................
90
Display brightness dimmed ..................................................................................
90
Welcome tone.........................................................................................................
91
TwinDos ...................................................................................................................
91
UltraPhase1 dispensing quantity.........................................................................
91
UltraPhase2 dispensing quantity ........................................................................
91
TwinDos maintenance ...........................................................................................
91
Degree of soiling.....................................................................................................
91
Operating hours......................................................................................................
92
Factory default ........................................................................................................
92
Networking......................................................................................................................
92
Remote control........................................................................................................
92
SmartGrid................................................................................................................
93
RemoteUpdate........................................................................................................
93
Switching off WiFi ..........................................................................................................
94
Copyrights and licenses for the communication module.........................................
94
4
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of fire, electric shock or injury to persons while
using your appliance follow basic safety precautions, including the
following:
Read all instructions before using the appliance.
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of a malfunction or
breakdown, grounding will reduce the risk of electric shock by provid-
ing a path of least resistance for electric current. This appliance is
equipped with a cord having an equipmentgrounding conductor and a
grounding plug. The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance with all local
codes and ordinances.
WARNING - Improper connection of the equipment-grounding
conductor may result in a risk of electric shock. Check with a quali-
fied electrician if you are in doubt as to whether the appliance is
properly grounded.
Do not modify the plug provided with the appliance - if it will not fit
the outlet, have a proper outlet installed by a qualified electrician.
Do not install or use a washer with visible damage.
Do not install or store this appliance where it will be exposed to
the weather.
Do not install your washing machine where temperatures below
freezing may occur. Frozen hoses may burst under pressure. The reli-
ability of the electronic control unit may be impaired at temperatures
below freezing.
Before connecting the machine, ensure that the connection data
on the data plate (fusing, voltage and frequency) match the mains
electrical supply. If in doubt contact an electrician.
Do not use an extension cord to connect this appliance to the
power supply. Extension cords do not guarantee the required safety
of the appliance (e.g. danger of overheating).
This appliance is not designed for maritime use or for use in mobile
installations such as recreational vehicles or aircraft. However, under
certain conditions it may be possible for an installation in these appli-
cations. Please contact the Miele Service Dept. with specific require-
ments.
5
IMPORTANT SAFETY INSTRUCTIONS
Do not repair or replace any part of the appliance or attempt any
servicing unless specifically recommended in these operating in-
structions.
If the power cord is damaged it must only be replaced by a Miele
Service technician with a genuine Miele power cord.
Under certain conditions, hydrogen gas may be produced in a hot
water system that has not been used for 2 weeks or more. HYDRO-
GEN GAS IS EXPLOSIVE. If the hot water system has not been used
for such a period, turn on all hot water faucets and let the water flow
from each for several minutes before using the washing machine.
This will release any built-up hydrogen gas. Do not smoke or use an
open flame during this time, the gas is flammable.
Before the appliance is removed for service or discarded, remove
the door.
Use
Do not allow children to play on or in the appliance. Close supervi-
sion is necessary when the appliance is used near children.
The drum door glass will be hot when washing at very high temper-
atures. Do not touch the glass. Danger of burns! Keep children away
from the washer when in use.
Only use the washing machine to wash items which are specified
by the manufacturer to be machine washable on the fabric care label.
Any other applications may be dangerous.
Do not wash articles that have been previously cleaned, washed,
soaked or spotted with gasoline, dry-cleaning solvents or other
flammable substances. These articles give off vapors that could ignite
or explode. Do not add these items to the wash load.
Do not add gasoline, dry-cleaning solvents, or other flammable or
explosive substances to the wash water. These substances give off
vapors which could ignite or explode.
Do not use cleaning solvents on or near the machine or the con-
trols. Contact with cleaning solvents will damage the surface..
Do not reach into the appliance if the drum is moving.
Do not tamper with the controls.
6
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Miele tumble dryers and Miele washing machines can be installed
as a washer-dryer stack. A Miele washer-dryer stacking kit is required
as an optional accessory for this. Please ensure that the washer-
dryer stacking kit is suitable for the Miele tumble dryer and the Miele
washing machine.
If installing the machine on a Miele plinth (available as an optional
accessory), please make sure you order the correct one for this wash-
ing machine.
Should detergent enter the eyes, rinse out immediately with plenty
of lukewarm water. If accidentally ingested, seek medical advice im-
mediately. People who have sustained damage to the skin or who
have sensitive skin should avoid contact with the detergent.
Be careful when opening the door following use of the steam func-
tion. There is a danger of burning due to escaping steam and the high
temperature of the surface of the drum as well as the porthole glass.
Step back and wait until the steam has dissipated.
The maximum dry laundry weight is 17.6 lb (8 kg). See the “Pro-
gram guide” for the maximum recommended loads for individual pro-
grams.
Temporary or permanent operation on an autonomous power sup-
ply system or a power supply system that is not synchronized with
the grid power supply (e.g., island networks, back-up systems) is pos-
sible. A prerequisite for operation is that the power supply system
complies with national and local codes.
The function and operation of the protective measures provided in
the domestic electrical installation and in this Miele product must
also be maintained in isolated operation or in operation that is not
synchronized with the grid power supply, or these measures must be
replaced by equivalent measures in the installation.
FCC Declaration of Conformity
These devices comply with FCC Rules Part15. This equipment has
been tested and found to be in compliance with the limits for a
ClassB digital device, pursuant to Part15 of the FCC Rules of Opera-
tion and is subject to the following conditions:
These devices may not cause harmful interference.
These devices must accept any interference received, including inter-
ference that may cause undesired operation.
7
IMPORTANT SAFETY INSTRUCTIONS
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be in-
stalled and operated with minimum distance 8" (20cm) between the
radiator and your body.
Industry Canada Statement
This digital apparatus does not exceed the ClassB limits for Radio
Noise Emissions from digital apparatus set out in the Radio Interfer-
ence Regulations of the Canadian Department of Communications.
Complies with Canadian ICES-003 ClassB specifications.
California Proposition 65
WARNING
This product can expose you to chemicals mineral oils
1
, Nickel
(Metallic)
1
, Diisononyl phthalate (DINP)
1
and Di-isodecyl phthalate
(DIDP)
2
, which are known to the State of California to cause
1
can-
cer and
2
birth defects or
2
other reproductive harm.
For more information go to www.P65Warnings.ca.gov.
8
Caring for the environment
Disposal of the packing material
The cardboard box and packing materi-
als protect the appliance during ship-
ping. They have been designed to be
biodegradable and recyclable.
Ensure that any plastic wrappings, bags,
etc. are disposed of safely and kept out
of the reach of children. Danger of suffo-
cation!
Disposal of your old appliance
Electrical and electronic appliances con-
tain valuable materials. They also con-
tain certain substances, compounds
and components which were essential
for the proper functioning and safe use
of the equipment. Handling these mate-
rials improperly by disposing of them in
your household waste can be harmful to
your health and the environment. There-
fore, please do not dispose of your old
appliance with regular household waste
and follow local regulations on proper
disposal.
Consult with local authorities, dealers or
Miele in order to dispose of and recycle
electrical and electronic appliances.
Miele assumes no responsibility for
deleting any personal data left on the
appliance being disposed. Please en-
sure that your old appliance is kept
away from children until removal. Ob-
serve safety requirements for appli-
ances that may tip over or pose an en-
trapment hazard.
9
Guide to the washer
Control panel
a
Control field
The control field consists of a time
display and various sensor buttons.
The individual sensor buttons are ex-
plained in the following sections.
b
Temperature sensor buttons
for selecting the temperature.
c
Spin speed sensor buttons
for selecting the final spin speed.
d
Sensor buttons for TwinDos and
extra options
You can activate TwinDos dispensing
for a wash program and add extra
options to the program.
e
Indicator lights
Lights up if there are faults af-
fecting the water intake and
drainage.
Lights up if excess detergent
was used.
Lights up together with in the
time display as a reminder
about hygiene information.
Lights up together with in the
time display as a reminder
about TwinDos cleaning.
The Add laundry function can-
not be selected.
f
CapDosing sensor buttons
CapDosing of fabric-care prod-
ucts (e.g., fabric softener,
proofing agent)
CapDosing of additives (e.g.,
detergent enhancers)
CapDosing of detergent (for the
main wash only)
10
Guide to the washer
g
Time display
After the program has started, the
program duration will appear on the
display in hours and minutes.
When Delay Start is being used, the
program duration will appear after
the delay-stat period has elapsed.
h
sensor buttons
The delay-start period selected will
appear on the time display.
After the program has started, the
delay-start period will begin to count
down.
Once the delay-start period has
elapsed, the program begins and the
estimated program duration appears
on the time display.
After touching the sensor
button, a later start time for the
program (Delay Start) can be
selected. Once selected,
lights up brightly.
The duration of the delay-start
period is increased by touching
the sensor button.
The duration of the delay-start
period is reduced by touching
the sensor button.
i
Start/Add laundrysensor button
The program can be started as
soon as the sensor button is
flashing on and off. Touching
theStart/Add laundry sensor
button starts the selected pro-
gram. The sensor button lights
up constantly.
Once the program has been
started, theStart/Add laundry
sensor button allows you to
add laundry.
j
Optical interface
This is used by the Service depart-
ment as a transmission point.
k
Program selector
for selecting programs and for
switching the machine off. The wash-
ing machine is switched on when
you select a program, and switched
off by turning the program selector
to the position.
How the control field works
The , , , , , and sensor but-
tons react to fingertip contact. Selection
is possible as long as the respective
sensor button is lit.
If a sensor button is brightly lit, this
means it is currently selected
If a sensor button is dimly lit, this means
it can be selected
11
Before using for the first time
Damage from incorrect installa-
tion and connection.
Installing and connecting the wash-
ing machine incorrectly will cause se-
rious damage to property.
See “Installation”.
Removing the protective film
and stickers
Remove:
- any protective film from the door
- any stickers from the front and from
the lid
Please do not remove any labels (e.g.,
the data plate) which are visible
when you open the door.
Remove the detergent car-
tridges and the drain hose el-
bow from the drum
Two detergent cartridges for automatic
detergent dispensing and an elbow
piece for the drain hose are stored in the
drum.
Pull open the door.
Take the two cartridges and the elbow
piece out of the drum.
Shut the door.
This washing machine has undergone
a complete functional test at the fac-
tory and some residual water will
therefore remain in the drum from this
process.
12
Before using for the first time
1. Removing the shipping struts
Damage resulting from failure to
remove the shipping struts.
Failure to remove the shipping struts
can result in damage to the washing
machine and to adjacent cabinetry or
appliances.
Remove the shipping struts as de-
scribed in “Installation and connec-
tion”.
Requirements for networking
Note the following requirements for net-
working:
1. A home network is available at the
installation site.
Have the Wi-Fi password ready.
2. The Miele app is available on a mo-
bile device.
3. You have a user account in the Miele
app.
Miele App
The Miele App is available to download
free of charge from the Apple App
Store
®
or from the Google Play Store™.
2. Setting up Miele@home
There are 2 ways of connecting:
1. via the Miele app (default)
2. via WPS
To do so, you will need a WPS-com-
patible router.
Logging in via the Miele app
Turn the program selector to the Mo-
bileStart program.
appears on the time display and the
timeout starts to count down from
10minutes. The Miele app will guide
you through the remaining steps.
When you have successfully connected,
will appear on the time display.
Logging in via WPS
Turn the program selector to the Mo-
bileStart program.
Touch the sensor button until
appears on the time display and a
short keypad tone sounds.
The timeout then starts to count down
from 2minutes on the time display.
Activate the WPS function on your
router within 2minutes.
When you have successfully connected,
will appear on the time display.
Tip: If the connection has not been set
up when the timeout has finished
counting down, repeat the process.
13
Before using for the first time
3. Setting-up TwinDos
The TwinDos system can only be oper-
ated with the Miele UltraPhase1 and
UltraPhase2 Detergent Cartridges. It is
not possible to use any other detergent
in the TwinDos system.
The dispensing quantities for Ultra-
Phase1 and UltraPhase2 are preset for
water hardness level I in the factory de-
fault settings.
You can change the dispensing quantity.
See “Programmable functions – Twin-
Dos”.
Open the TwinDos flap.
Remove the cover caps from the de-
tergent cartridges included with the
delivery.
Push the detergent cartridge for Ul-
traPhase1 into compartment 1 and
the detergent cartridge for Ultra-
Phase2 into compartment 2.
Close the TwinDos flap.
14
Before using for the first time
4. Starting the calibration pro-
gram
For optimum water and energy con-
sumption and excellent wash results, it
is important to calibrate the washing
machine.
To do this, the Normal program must be
run without laundry and without deter-
gent.
Turn on the faucet.
Turn the program selector to the Nor-
malposition.
The washing machine is now switched
on and the temperature Warm+ and
spin speed Max light up.
Touch the Start/Add laundrysensor
button.
The wash program will start.
After 15minutes, the indicators dim.
Opening the door at the end of the
program
The door remains locked during the
Anti-crease phase. The control field
lights up for the first 10minutes. The
control field then goes out and
theStart/Add laundry sensor button
flashes.
Turn the program selector to the
position.
appears on the time display and the
indicator light goes out.
The door will be unlocked.
Tip: After the Anti-crease phase, the
washing machine will have switched off
and the door unlocked automatically.
The control field is completely dark.
Take hold of the door and pull it open.
Tip: Leave the door slightly open to al-
low the drum to dry.
The appliance is now ready for use.
15
Environmentally friendly washing
Energy and water consumption
- Make use of the maximum load that
the wash program can accommodate.
This will keep the energy and water
consumption to a minimum in relation
to the size of the load.
- When smaller amounts of laundry are
washed, the washing machine’s auto-
matic load control system will reduce
the amount of water and energy used.
- Use the Express program for small,
lightly soiled loads.
- Modern detergents make it possible
to wash at lower temperatures. Using
the corresponding temperature set-
tings will save energy.
- Washing at low temperatures and/or
using liquid detergents can cause bac-
teria and odors to build up in the
washing machine. Miele therefore rec-
ommends cleaning the washing ma-
chine once every month.
When the indicator light lights up
on the control field and appears on
the time display, the washing ma-
chine must be cleaned.
Detergent consumption
- Use the TwinDos system for exact
dispensing.
- Adjust the dosage to the level of soil-
ing of the laundry.
- Do not exceed the amounts of deter-
gent recommended on the packaging.
- Only use high efficiency detergent
with the following label:
When drying with a tumble
dryer
Select the highest possible spin speed
for the wash program to save energy in
the subsequent tumble dryer cycle.
16
1. Prepare the laundry
Empty all pockets.
Damage due to foreign objects.
Nails, coins, paper clips, and so on
can cause damage to garments and
components in the machine.
Check the laundry before washing
and remove any such foreign objects.
Sort the laundry
Only wash items that are labeled ma-
chine washable by the manufacturer.
Most garments have a fabric care label
in the collar or side seam.
Sort the laundry by care label and
color.
Tip: Dark fabrics often bleed the first
few times they are washed. They should
be washed separately several times be-
fore being included in a mixed load.
Pre-treating stains
Badly soiled areas and stains should
be cleaned as soon as possible,
preferably while still fresh. Stains
should be carefully dabbed off using a
soft cloth. Do not rub!
Tip: Stains (such as blood, egg, coffee,
and tea) can be pre-treated using some
handy tricks which can be found in the
Miele guide to laundry care. Please con-
tact Miele directly or submit a request
via Internet page to obtain or view a
copy of this manual.
Damage due to solvent-based
cleaning agents
Cleaning agents containing benzine,
stain remover, etc., can damage plas-
tic parts.
When pre-treating a stain, make sure
that plastic parts do not come into
contact with cleaning agents.
Risk of explosion due to solvent-
based cleaning agents.
When using solvent-based cleaning
agents, an explosive mixture may de-
velop.
Never use solvent-based cleaning
agents in the washing machine.
General tips
- Curtains: Remove any lead weights or
strips before washing.
- Loose bra underwires should be re-
moved or sewn in place before wash-
ing.
- Close zippers, hooks and eyelets be-
fore washing.
- Comforter covers and pillowcases
should be fastened to prevent small
items from rolling inside of them.
Do not wash items with the sym-
bol on the fabric care label.
17
2. Selecting a program
Switching on the washing ma-
chine
Turn the program selector to a pro-
gram.
1. Selecting wash programs us-
ing the program selector
Turn the program selector to the re-
quired program.
The program duration appears on the
time display.
2. Selecting programs via the
MobileStartprogram selec-
tor position and the Miele app
Tip: To use MobileStart , the washing
machine must be logged on to the WiFi
network and Remote control must be
switched on.
Turn the program selector to the Mo-
bileStartposition.
appears on the time display.
Once the program has started, the
washing machine can be operated with
the Miele app.
18
3. Loading the washing machine
Opening the door
Take hold of the door and pull it open.
Check the drum for pets or foreign
objects before loading it with laundry.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this reduces cleaning efficiency and
causes creasing.
Unfold the laundry and load loosely in
the drum.
Mixing both large and small items
gives better wash results and also
helps distribute the load evenly during
spinning.
Tip: Please note the maximum load for
different wash programs.
Closing the door
Make sure that no items are caught
between the door and the seal.
Shut the door with a gentle swing.
19
4. Selecting program settings
Selecting a temperature and
spin speed
The wash program’s pre-set tempera-
ture and spin speed light up brightly.
The choice of temperatures and spin
speeds selectable for the wash pro-
gram light up dimly.
The temperatures reached inside the
washing machine might not be the
same as the temperatures selected.
Perfect wash results are achieved
through a combination of energy use
and wash duration.
Touch the sensor button for the tem-
perature desired. It will then light up
brightly.
Touch the sensor button for the spin
speed desired. It will then light up
brightly.
Selecting extra options
The selection of extra options available
for the wash program lights up dimly.
Touch the sensor button for the re-
quired extra option. It will then light
up brightly.
Tip: You can select multiple extra op-
tions for a wash program.
Please refer to “Extra options” for
more information.
Switching on Delay Start/
SmartStart
The start of the program can be delayed
from 30minutes up to 24hours. This
allows you to make use of night-time
economy electricity rates, for example
(see “Delay Start/SmartStart”).
20
5. Adding detergent
There are several options for adding de-
tergent to the washing machine.
The washing machine is equipped with
the TwinDos system.
TwinDos has to be activated as de-
scribed in “Before using for the first
time”.
The TwinDos system can only be op-
erated with the Miele UltraPhase1
and UltraPhase2 Detergents.
How UltraPhase1 and UltraPhase2
work
UltraPhase1 is a liquid detergent which
dissolves dirt and removes the most
common stains. UltraPhase2 is a
bleaching agent and removes stubborn
stains. For the best washing result,
these two agents are dispensed at sep-
arate times during the washing process.
UltraPhase1 and UltraPhase2 clean
white and colored textiles thoroughly.
UltraPhase1 and UltraPhase2 single
use cartridges are available to order
from your Miele dealer or via Miele on-
line store.
Activating TwinDos dispensing
TwinDos dispensing is automatically ac-
tivated for all programs in which dis-
pensing is possible.
The Twin Dos Colorsensor button lights
up. The Twin Dos Whitesensor button
lights up dimly in certain wash pro-
grams.
Tip: The detergent dispensing quantities
are pre-set. If too much foam builds up,
you can reduce the dispensing quanti-
ties using the and program-
mable functions.
Changing TwinDos dispensing
You can change the suggested color
composition of the laundry.
- Twin Dos Whitesensor button for
white or light fabrics
- Twin Dos Colorsensor button for
color fabrics
The brightly lit sensor button is acti-
vated.
Touch theTwin Dos Whitesensor
button if required.
Deactivating TwinDos dispensing
Touch the brightly litTwin Dos White
or Twin Dos Colorsensor button.
Both sensor buttons light up dimly and
dispensing is deactivated.
21
5. Adding detergent
Degree of soiling of the laundry
There are 3 different degrees of soiling.
The quantity of detergent dispensed
via TwinDos and the quantity of water
required for rinsing are pre-set for the
normal degree of soiling.
- Light
No visible soiling or stains
- Normal
Visibly soiled and/or just a few slight
stains.
- Heavy
Heavily soiled and/or clearly visible
stains.
Tip: You can set another degree of soil-
ing using the programmable func-
tion.
Using other methods to remove
stains
If you use additional methods of stain
removal, you have the following options:
- using the Booster capsule and activat-
ing the CapDosing
- adding stain remover to the com-
partment in the detergent dispenser
drawer
Detergent dispenser drawer
This washing machine requires high effi-
ciency detergent. Adhere strictly to the
dispensing amounts supplied by the de-
tergent manufacturer. The detergents
must be marked with the following la-
bel:
Ensure that TwinDos dispensing is
deactivated.
Filling with detergent
Pull out the detergent drawer and add
detergents to the compartments.
Chlorine bleach for removing
stains
Detergent for the main wash
Fabric softener, liquid starch, or
capsules
Using chlorine bleach
Damage due to chlorine bleach.
Textiles may be discolored or their
fibers damaged.
Only use chlorine bleach on suitable
textiles.
Chlorination must be activated in the
programmable functions before chlo-
rine bleach is first used.
Bleach may be used in the following
programs:
- Normal
- Sanitize
- Dress Shirts
- Extra White
22
5. Adding detergent
Dispensing bleach
Follow the manufacturer's instruc-
tions on the packaging.
Pour max. 1/4 cup (60ml) of bleach
into the chamber.
The bleach is added automatically
10minutes before the end of the main
wash.
Adding powder detergent
The detergent dispenser drawer con-
tains an insert for liquid detergent in the
compartment. This insert must be
removed to use powder detergent.
It is not possible to use powder deter-
gent in the compartment.
A pre-wash cannot be carried out
when using powder detergent.
Remove the detergent dispenser
drawer.
Remove the insert for liquid deter-
gents from the compartment.
Replace the detergent dispenser
drawer.
Add powder detergent to the
compartment.
Tip: Reinsert the insert into the deter-
gent dispenser drawer before next using
liquid detergent.
Tip: Use TwinDos dispensing if you
want to run a program with the Pre-
wash extra option.
23
5. Adding detergent
Adding fabric softener
Add the fabric softener or the liquid
starch to the compartment. Do not
exceed the maximum level mark.
It will be automatically dispensed in the
final rinse cycle. At the end of the pro-
gram, a small amount of water remains
in the compartment.
If starching frequently, clean the dis-
penser compartment, especially the
siphon, regularly.
Tips for dispensing
Adjust the detergent dosage to the level
of soiling of the laundry and the maxi-
mum load. Reduce the amount of deter-
gent with smaller loads (e.g., reduce the
amount of detergent by ⅓ when wash-
ing a half load).
Too little detergent:
- The laundry is not cleaned properly
and may become gray and hard to the
touch over time.
- Can lead to a build-up of bacteria in
the washing machine.
- Grease is not completely removed
from the laundry.
- Can lead to limescale deposits on the
heater elements.
Too much detergent
- Poor wash, rinse, and spin results.
- Causes higher water consumption as
an extra rinse cycle is automatically
activated.
- A greater burden on the environment.
Using detergent tablets or pods
Always put detergent tablets or pods
directly in the drum with the laundry.
They cannot be added via the detergent
dispenser drawer.
See “Detergent” for more information
about detergents and how much to dis-
pense.
CapDosing
Three different types of capsule are
available:
= Fabric care (e.g., fabric soft-
ener, proofing agent)
= Additives (e.g., detergent en-
hancers)
= Detergent (for the main wash
only)
Each capsule contains the correct
amount for one wash cycle.
Capsules are available to order from
Miele’s online store, Miele customer
service, or your Miele dealer.
Capsules pose a health risk.
The ingredients of capsules can be
hazardous to health if they are swal-
lowed or come into contact with skin.
Keep capsules out of the reach of
children.
24
5. Adding detergent
Switching on CapDosing
Touch the sensor button for the cap-
sule you want to use.
Sensor button Capsule
for
for
for
Inserting a capsule
Open the detergent dispenser drawer.
Open the lid of the / compart-
ment.
Press the capsule in firmly.
Close the lid and press it firmly shut.
Close the detergent dispenser drawer.
The capsule is opened by the act of
inserting it in the detergent dispenser
drawer. The contents can run out of
the capsule if you then remove it
from the drawer before it is used.
Dispose of opened capsules.
The contents of the capsule will be
added to the wash program at the cor-
rect time.
During CapDosing, water intake to
the compartment takes place
solely via the capsule.
Do not add any additional fabric soft-
ener to the compartment.
Remove the empty capsule at the end
of the wash program.
For technical reasons, a small amount
of water will remain in the capsule.
25
5. Adding detergent
Switching off/Changing Cap-
Dosing
In order to switch off CapDosing,
touch the brightly lit sensor button.
In order to change CapDosing, touch
one of the other capsule sensor but-
tons.
Color run and dye removers
Damage due to color run/dye re-
movers.
Color run and dye removers can
cause corrosion in the washing ma-
chine.
Do not use color run or dye removers
in the washing machine.
Dyes suitable for use in domestic wash-
ing machines can be used. However,
please note that the salt used in the
dyeing process can cause corrosion to
stainless steel components in the ma-
chine if you use dye frequently. Always
observe the dye manufacturer’s instruc-
tions carefully.
26
6. Starting a program
Starting a program
Touch the flashingStart/Add laundry
sensor button.
The door will lock and the wash program
will start.
If a delay-start period has been se-
lected, this counts down on the time
display. At the end of the delay-start pe-
riod or immediately after the program
has started, the program duration will
appear on the time display.
Energy savings
After 10minutes, the indicators dim.
The Start/Add laundrysensor button
flashes.
You can reactivate the indicators:
Touch the Start/Add laundrysensor
button (this does not have any effect
on a program that is running).
Adding laundry during a pro-
gram sequence (AddLoad)
Laundry can be added or removed at
any time, provided that the symbol
is not illuminated on the control field.
Touch the Start/Add laundrysensor
button.
Rotating bars ...... are
shown in the time display.
If the word appears on the time dis-
play, the door can be opened.
Open the door and add or remove
laundry.
Close the door.
Touch the Start/Add laundrysensor
button.
The wash program will continue.
Laundry cannot usually be added or re-
moved if:
- The suds temperature is above 130°F
(55°C).
- The water inside the drum is above a
certain level.
27
7. Program end
Opening the door and removing
the laundry
The door remains locked during the
Anti-crease phase. The control field
lights up for the first 10minutes. The
control field then goes out and
theStart/Add laundry sensor button
flashes.
Turn the program selector to the
position.
appears on the time display and the
indicator light goes out.
The door will be unlocked.
Tip: After the Anti-crease phase, the
door will unlock automatically.
Take hold of the door and pull it open.
Remove the laundry.
Items left in the drum could discolor
other items in the next wash or be-
come discolored themselves.
Remove all items from the drum.
Check the folds in the door seal for
any foreign objects.
Tip: Leave the door slightly open to al-
low the drum to dry.
If applicable, remove the used cap-
sule from the detergent dispenser
drawer.
Tip: Leave the detergent dispenser
drawer slightly open to allow it to dry.
28
Spin cycle
Final spin speed
Program Selectable spin
speeds in words and
numbers (rpm)
Max 1,600
High 1,200
Med 800
Slow 600
Normal – – –
Delicates – –
Sanitize – –
Handwash –
Dress Shirts – –
Darks/Denims –
Express –
Extra White – –
Outdoor – –
Proofing –
Drain/Spin –
Final spin speed in wash pro-
gram
When a program is selected, the sensor
button for the optimum spin speed for
that program will be brightly lit up on the
control field.
A faster spin speed can be selected for
certain wash programs.
The highest selectable spin speed is in-
dicated in the table.
Omitting the final spin (Rinse hold)
Touch the sensor button (Rinse
hold).
The laundry is not spun after the final
rinse and remains in the rinse water.
This helps prevent creasing if the laun-
dry is not going to be removed from the
drum immediately after the end of the
program.
Ending a program with a spin cycle
The sensor button for the optimum spin
speed lights up on the control field. You
can change the spin speed.
Touch the Start/Add laundrysensor
button.
Ending a program without a spin cycle
Reduce the spin speed to .
Touch the Start/Add laundrysensor
button.
Rinse-spin
There is a spin cycle after the main wash
and between the rinse cycles. A reduc-
tion in the final spin speed will also re-
duce the interim spin speed as appro-
priate.
Deselecting the rinse-spin and final
spin
Touch the sensor button.
After the last rinse cycle, the water will
be pumped away and the Anti-crease
phase will switch on.
An Extra Rinse cycle is carried out with
this setting for certain wash programs.
29
Delay start/SmartStart
Delay Start
With the Delay Start function, you can
delay the start of the program.
This function is active when the
SmartGrid programmable function is
switched off.
You can delay the start of a program
from 30minutes up to a maximum of
24hours. This allows you to make use
of night-time economy electricity rates,
for example.
Selecting Delay Start
Select the program required.
Touch the sensor button.
The sensor button lights up brightly.
Touch the or sensor button re-
peatedly until the required delay-start
period appears on the time display.
- In the case of settings below
10hours, the delay-start period
changes in increments of 30minutes.
- In the case of settings above
10hours, the delay-start period
changes in increments of 1hour.
Starting Delay Start
Touch the flashingStart/Add laundry
sensor button.
The Delay Start process starts and
counts down on the time display.
Changing or canceling a started Delay
Start process
If the selected Delay Start function has
started, it is no longer possible to
change the time.
Turn the program selector to the
position.
Turn the program selector to any pro-
gram.
Rotating bars ...... or are
shown on the time display.
The door lock is released.
Select a program and a new delay-
start period.
30
Delay start/SmartStart
SmartStart
The SmartStart function lets you de-
fine a time period during which your
washing machine will start automati-
cally based on an external signal. The
start takes place via a signal, e.g., from
your energy supplier, that indicates
that the electricity rate is particularly
economical. Please check with your lo-
cal utility provider for availability.
This function is active when the
SmartGrid programmable function is
switched on.
The time period can be defined between
30minutes and 24hours. During this
period, the washing machine waits for
the external signal. If no signal is sent
during the defined period, the washing
machine starts the wash program.
Setting the time period
If the SmartGrid programmable
function is activated, the function of
the sensor button changes. The
time display no longer shows the de-
lay-start period, and instead shows the
time period in which your washing ma-
chine can be started automatically
(see “Programmable functions –
SmartGrid”).
The procedure for setting this is the
same as for setting the time for Delay
Start.
Touch the sensor button.
Set the time period you want using
the or sensor buttons.
Touch the Start/Add laundrysensor
button.
appears on the time display.
31
Program guide
Temperature
with garment care label sym-
bols
Item/Tip
Normal Full load (17.6lb/8kg)
Hot+ 140°F/60°C Cotton, linen, and mixed fiber textiles made of
both cotton and linen.
Hot 120°F/50°C
Warm+ 105°F/40°C
Warm 85°F/30°C
Cold Cold
USA test program in accordance with: DOE Federal Register 10 CFR Part
430Appendix J2 to subpart B
Canada test program in accordance with: CAN/CSA-C360-13
Delicates Small load (6.6lb/3kg)
Hot+ 140°F/60°C For fine textiles made from synthetic fibers.
Hot 120°F/50°C
Warm+ 105°F/40°C
Warm 85°F/30°C
Cold Cold
Sanitize Full load (17.6lb/8kg)
Sani 170°F/75°C Cotton or linen fabrics with direct skin contact
or for which special hygiene requirements apply.
Handwash Small load (4.4lb/2kg)
Warm+ 105°F/40°C For fine textiles which are only suitable for hand
washing.
Warm 85°F/30°C
Cold Cold
32
Program guide
Temperature
with garment care label sym-
bols
Item/Tip
Dress Shirts Small load (4.4lb/2kg)
Hot+ 140°F/60°C Pre-treat collars and cuffs depending on the
level of soiling.
Wash dress shirts and silk blouses in the Deli-
cates program.
Hot 120°F/50°C
Warm+ 105°F/40°C
Warm 85°F/30°C
Cold Cold
Darks/Denims Small load (4.4lb/2kg)
Warm+ 105°F/40°C Black and dark garments made from cotton,
mixed fibers, and denim.
- Wash inside out.
- Denim often contains excess dye and may run
during the first few washes. Therefore, wash
light and colored items separately.
Warm 85°F/30°C
Cold Cold
MobileStart
The Miele@mobile app is used to select the programs and operate the appliance.
Express
Half load (7.7lb/3.5kg)
Warm+ 105°F/40°C Cotton textiles that have hardly been worn or
are only very lightly soiled.
Selecting the Lightly soiled extra option will re-
duce the washing time by 10minutes.
Warm 85°F/30°C
Cold Cold
Extra White Full load (17.6lb/8kg)
Hot+ 140°F/60°C For white textiles made of cotton or linen with-
out special hygiene requirements.
33
Program guide
Temperature
with garment care label sym-
bols
Item/Tip
Outdoor Small load (5.5lb/2.5kg)
Warm+ 105°F/40°C Performance outerwear (e.g., jackets and
trousers) made from membrane fabric such as
Gore-Tex®, SYMPATEX®, WINDSTOPPER®,
etc.
- Zip up or close any jackets with Velcro before
washing.
- Do not use fabric softener.
- If required, these garments can also be re-
proofed using the Proofing program. Reproof-
ing after each wash cycle is not recom-
mended.
Warm 85°F/30°C
Cold Cold
Proofing Small load (5.5lb/2.5kg)
Warm+ 105°F/40°C Treating microfiber fabric, ski wear, or table
linens made from mainly synthetic fibers to pro-
vide a finish which is resistant to water and dirt.
- The items should be freshly laundered and
spun or dried before proofing.
- For best results, the items should be heat-
treated afterwards either in a tumble dryer or
by ironing.
Drain / Spin Full load (17.6lb/8kg)
Cold - Drain only: Set spin speed to .
- Make sure you select the appropriate spin speed.
34
Extra options
You can supplement the wash programs
with extra options.
Extra options are selected and dese-
lected using the relevant sensor buttons
on the control field.
Touch the sensor button for the extra
option you require.
The relevant button will light up brightly.
Not all the extra options can be used
with every program.
An extra option that is not permitted for
the wash program is not lit dimly and
cannot be activated by touch.
SoftSteam
In order to reduce creasing, the laundry
undergoes a smoothing process at the
end of the program. Reducing the maxi-
mum load by 50% will give a better re-
sult. Small loads give a better result.
The garments must be suitable for dry-
ing in a tumble dryer and suitable
for ironing .
Buzzer
A buzzer sounds at the end of the pro-
gram. The buzzer sounds until the wash-
ing machine is switched off. The volume
of the buzzer can be changed, see “Set-
tings – Buzzer”.
The following extra options can
be selected in addition to the
programs
SoftSteam
Buzzer
Normal –
Delicates
Sanitize
Handwash –
Dress Shirts
Darks/Denims
Express –
Extra White
Outdoor –
Proofing –
Drain/Spin –
= Can be selected
= Activated automatically
– = Cannot be selected
35
Program sequence
Main wash Rinses Spin cycle
Water
level
Wash
rhythm
Water
level
Rinses
Normal 2-3
1,2
Delicates 2-4
1,2
Sanitize 3-4
1,2
Handwash 2
Dress Shirts 3-4
2
Darks/Denims 3-5
1,2
Express 2
Extra White 2-5
1,2
Outdoor 3-4
2
Proofing – 1
Drain/Spin – – – –
Please see the next page for a description of the symbols.
36
Program sequence
= low water level
= medium water level
= high water level
= intensive rhythm
= normal rhythm
= sensitive rhythm
= ultra sensitive rhythm
= handwash rhythm
= carried out
– = not carried out
This washing machine has fully elec-
tronic controls with automatic load con-
trol. The washing machine takes in the
right amount of water required for the
program depending on the amount of
laundry and its absorbency rate.
The program sequences outlined in the
chart are based on the basic program
with a full load.
Special features in the program
sequence
Anti-crease:
At the end of the program, the drum
continues to turn at intervals for up to
30 minutes to help prevent creasing.
Exception: There is no anti-crease phase
in the Normal and Handwash programs.
The washing machine can be opened at
any time.
1
An additional rinse is carried out if:
- there is too much foam in the drum
- a spin speed lower than Medium
(800rpm) has been selected.
2
An additional rinse is carried out if the
ExtraRinse extra option has been se-
lected.
37
Changing the program sequence
Changing a program (safety
lock)
A program, temperature, spin speed, or
selected extra options cannot be
changed once the machine has been
successfully started. This prevents the
machine being operated unintentionally,
e.g., by children.
If the washing machine is switched off
during active program operation, the
standby function does not switch the
washing machine off completely after
15minutes. Safety functions continue
to be active because there may still be
water inside the drum.
Canceling a program
You can cancel a wash program at any
time after it has started.
Turn the program selector to the
position.
Turn the program selector to any posi-
tion.
Rotating bars ...... or are
shown on the time display.
The water is pumped away and the door
lock is then released.
Selecting a new program
Turn the program selector to the re-
quired wash program.
Check that there is still detergent in
the dispenser drawer. Add more de-
tergent if there is none left.
Touch the Start/Add laundrysensor
button.
38
Replacing the TwinDos cartridge
1. The Twin Dos Whitesensor control
will flash at the start of the program
to indicate that the cartridge for
compartment1 is empty.
2. The Twin Dos Colorsensor control
will flash at the start of the program
to indicate that the cartridge for
compartment2 is empty.
Preparing the cartridge
Remove the cover cap from the car-
tridge.
or
Remove the film seal from the car-
tridge completely.
Risk of damage from film seal
If the film seal is not removed com-
pletely, leaks can occur in the Twin-
Dos system.
Remove the film seal from the suc-
tion port on the cartridge completely
before inserting the new cartridge.
Replacing the cartridge
Switch on the washing machine.
To release the lock, press the yellow
button above the cartridge.
Remove the cartridge.
Insert a new cartridge.
Touch the flashing sensor control.
The counter is set to 0.
39
Detergent
Detergents recommended
The recommendations apply to the entire temperature range of the wash programs.
There are no detergent recommendations for wash programs that are not listed.
UltraPhase
1 und 2
Miele Capsules
Miele Capsules
Miele Capsules
Universal
detergent
Color deter-
gent
Detergent for
Woolens and
delicates
Bleach
3
Normal
Delicates
Sanitize
Handwash
Dress Shirts
Darks/Denims
Express
1
Extra White
Outdoor
Proofing
Recommended Special-purpose detergents (e.g., WoolCare)
1
Liquid detergent Fabric care (e.g., fabric softener)
2
Powder detergent Additives (e.g., booster)
3
If the “Bleach” setting has been activated
40
Cleaning and care
Cleaning the housing and con-
trol panel
Risk of electric shock.
Mains voltage is present when the
washing machine is switched off
Disconnect the machine from the
electricity supply before cleaning or
maintenance.
Risk of damage due to ingress of
water.
The pressure of a water jet can cause
water to get into the washing ma-
chine, resulting in damage to compo-
nents.
Do not spray the washing machine
with a water jet when hosing down.
Clean the housing and control panel
with a mild cleaning agent or soap
and water and dry both with a soft
cloth.
The drum can be cleaned using a suit-
able stainless steel cleaning agent fol-
lowing the manufacturer’s instruc-
tions on the packaging.
Damage due to cleaning agents.
Do not use solvents, abrasive clean-
ers, glass cleaners or all-purpose
cleaning agents. These might damage
plastic surfaces and other compo-
nents because of the chemicals they
contain.
Do not use any of these cleaning
agents.
Cleaning the detergent dispens-
ing drawer
Washing at low temperatures and the
use of liquid detergent can lead to a
build-up of bacteria in the detergent
dispensing drawer.
Clean the entire drawer at regular in-
tervals for hygiene reasons, even if
you are using the TwinDos system ex-
clusively.
Removing the detergent dispenser
drawer
Pull out the detergent dispenser
drawer until a resistance is felt. Press
down the release button and at the
same time pull the drawer right out of
the machine.
41
Cleaning and care
Removing and cleaning the insert for
liquid detergents
An insert for liquid detergents is located
in the compartment of the deter-
gent dispenser drawer.
Remove the insert. Clean the insert
thoroughly with warm water.
Cleaning the compartment
Compartment 1 has a siphon for better
dispensing of the chlorine bleach.
Remove the release catch.
Remove and clean the siphon.
Clean the and compart-
ments with warm water.
42
Cleaning and care
Cleaning the siphon and the /
compartment channel
Liquid starch results in clogging. The
siphon in the / compartment no
longer works and the compartment
can overflow.
Clean the siphon particularly thor-
oughly after using liquid starch a few
times.
1. Remove the siphon from the com-
partment and clean under warm run-
ning water. Clean the siphon tube in
the same way.
2. Refit the siphon.
Clean the fabric softener channel with
a brush and warm water.
Cleaning the detergent dispenser
drawer housing
Use a bottle brush to remove deter-
gent residues and limescale from the
jets inside the detergent dispenser
drawer housing.
Replace the detergent dispenser
drawer.
Tip: Leave the detergent dispenser
drawer slightly open to allow it to dry.
43
Cleaning and care
Sanitize info
(Cleaning the drum)
Washing at low temperatures and/or us-
ing liquid detergent can cause bacteria
and unpleasant odors to build up in the
washing machine. Use the Sanitize pro-
gram to clean the washing machine.
Clean the drum no later than the point
at which the indicator light and light
up on the time display.
Cleaning the water-inlet filter
The washing machine has 2 filters to
protect the inlet valve. Check these fil-
ters every 6 months or so. Check the fil-
ters more often if there are frequent in-
terruptions to the external water supply.
Cleaning the filter in the inlet hose
First turn off the faucet.
Unscrew the inlet hose from the
faucet.
Remove the rubber seal 1 from the
connector.
Using needle nose pliers, take hold of
the plastic filter bar 2 and remove the
plastic filter.
Clean the filter.
Reassemble in reverse order.
Cleaning the filter in the inlet valve
Using pliers, carefully loosen the
ribbed plastic nut on the inlet valve
and unscrew.
Use needle nose pliers to withdraw
the filter by the bar.
Clean the filter.
Reassemble in reverse order.
The filters must be put back in place
after cleaning.
Screw the screw thread securely back
onto the faucet.
Turn on the water-supply faucet.
Make sure there is no water leaking
from the screw thread.
Tighten the screw thread.
44
Cleaning and care
TwinDos maintenance
Damage resulting from dried
laundry detergent.
If the system has not been used for a
long time (more than 2months), de-
tergent in the hoses can become vis-
cous or dry out. The hoses can be-
come blocked and would then need
to be cleaned by Customer Service.
Clean the TwinDos system.
To clean the system, you need a
“TwinDosCare” cleaning cartridge,
which is available
from www.shop.miele.com.
The washing machine has a cleaning
program for the TwinDos system. Run-
ning the cleaning program will clean the
hoses inside the washing machine.
Starting the maintenance program
The maintenance program can be
started for compartment and com-
partment using the program-
mable function.
Accessing the programming level
Before you begin, ensure the following:
- The washing machine is switched on
(the program selector is pointing to a
wash program).
- The washing machine door is open.
Touch the Start/Add laundry sensor
button and hold it down while carry-
ing out steps –.
Close the washing-machine door.
Wait until the Start/Add laundry sensor
button lights up constantly...
...and then release the Start/Add
laundry sensor button.
After approximately4seconds, will
light up on the time display.
Touch the or sensor button until
appears on the time display.
Confirm with the Start/Add laundry
sensor button.
will light up on the time display.
Touch the sensor button.
will light up on the time display.
Confirm with the Start/Add laundry
sensor button.
will flash on the time display.
Push the cleaning cartridge into com-
partment.
Confirm with the Start/Add laundry
sensor button.
Compartment is cleaned.
Tip: To clean compartment , proceed
in the same way as with compartment
, but press the sensor button twice
in step . will light up on the time
display.
Cleaning the removable compartment
Detergent residue can cause clogging.
Use a damp cloth to clean the com-
partment interior when you change
the cartridges.
45
Frequently asked questions
Many malfunctions and faults that can occur in daily operation can be easily reme-
died. You can save time and money in many cases, as you do not need to contact
Miele Customer Service.
Information to help you rectify faults yourself can be found at www.miele.com/ser-
vice.
The following tables are designed to help you to find the cause of a malfunction or
fault and resolve it.
A wash program cannot be started
Problem Possible cause and solution
The control field remains
dark.
There is no power to the machine.
Check whether the plug is plugged in.
Check whether the fuse has tripped.
The washing machine has switched off automatically
to save energy.
Switch the washing machine on again by turning the
program selector.
and appear alter-
nately on the time dis-
play.
The door is not closed properly. The door lock could
not engage.
Close the door again.
Start the program again.
If the fault message appears again, contact Service.
After the appliance is
switched on, appears
in the time display.
An update is available for the washing machine. See
“Programmable functions – RemoteUpdate” for
more information.
The program is canceled and a fault indicator light lights up on the
control field
Problem Possible cause and solution
The fault indicator light
lights up, and ap-
pear alternately on the
time display, and the
buzzer sounds.
The drain is blocked or restricted.
The drain hose has been fixed too high.
Clean the filter and the pump.
The maximum drain height is 39⅜" (1m).
46
Frequently asked questions
Problem Possible cause and solution
The fault indicator light
lights up, and ap-
pear alternately on the
time display, and the
buzzer sounds.
The water intake is blocked or restricted.
Check whether the water supply is turned on prop-
erly.
Check whether the intake hose is kinked.
Check whether there is sufficient water pressure.
The filter in the water intake is blocked.
Clean the filter.
The fault indicator light
lights up, and
appear alternately on the
time display, and the
buzzer sounds.
The water protection system has reacted.
Close the water supply.
Contact Service.
and alternate on
the time display and the
buzzer sounds.
There is a fault.
Disconnect the washing machine from the power
supply. Unplug the appliance or switch off the
breaker.
Wait at least 2minutes before reconnecting the
washing machine to the power supply.
Then switch the washing machine on again.
Restart the program.
If the fault message appears again, contact Miele
Customer Service.
During the program sequence, a symbol appears on the time
display
Message Possible cause and solution
is lit up on the time
display.
The program selector was moved to a different posi-
tion after the program had started.
Turn the program selector back to the original posi-
tion.
lights up briefly on
the time display when a
program is selected.
The washing machine is indicating that it is net-
worked.
lights up on the time
display when the Mo-
bileStart program is
selected.
The remote control function is switched off.
Activate the remote control programmable func-
tion to operate the washing machine via the
app.
47
Frequently asked questions
Message Possible cause and solution
lights up on the time
display when the Mo-
bileStart program is
selected.
The washing machine is networked and can be oper-
ated via the app.
lights up on the time
display when the Mo-
bileStart program is
selected.
Miele@home is not set up.
Network the washing machine; see “Before using for
the first time – 2. Setting up Miele@home”.
At the end of the program, an indicator light lights up on the
control field
Problem Possible cause and solution
The indicator light
lights up.
Excessive foam has built up during washing.
Use less detergent next time and follow the manu-
facturer’s instructions on dosage given on the pack-
aging.
The indicator light
lights up and appears
on the time display.
When washing, a wash program using a temperature
of Hot+ has not been run for a long time.
Run the Sanitize program using a universal powder
detergent.
The washing machine is cleaned which prevents bac-
teria and odor buildup.
and alternate on the
time display.
The SoftSteamextra option which runs at the end of
the program could not be carried out properly.
Check whether the washing machine is aligned cor-
rectly (see “Installation – Leveling the machine”).
Check whether the maximum drain height of 3' 3"
(1m) has been exceeded.
If the fault message appears again, contact Miele
Customer Service. The washing machine can still be
used, but without the SoftSteam extra option.
Messages or faults affecting the TwinDos system
Problem Possible cause and solution
The Twin Dos
Whitesensor button
flashes.
The UltraPhase1 cartridge is empty.
Replace the UltraPhase1 cartridge while the wash-
ing machine is switched on.
48
Frequently asked questions
Problem Possible cause and solution
The Twin Dos Colorsen-
sor button flashes.
The UltraPhase2 cartridge is empty.
Replace the UltraPhase2 cartridge while the wash-
ing machine is switched on.
The indicator light
lights up and appears
on the time display.
TwinDos has not been used for too long a time. It is
possible that detergent has dried inside the hoses.
Immediately carry out the TwinDos maintenance
program as described in “Cleaning and care – Twin-
Dos maintenance”.
No detergent was dis-
pensed during washing.
TwinDos was not activated.
Touch the Twin Dos White or Twin Dos Color sensor
button before running the next program.
TwinDos is activated.
The detergent was not dispensed even though the
Twin Dos White or Twin Dos Colorsensor button was
activated.
Start another program with TwinDos dispensing.
If detergent is still not dispensed, contact Miele
Customer Service.
A new detergent car-
tridge has been inserted,
but the cartridge is iden-
tified as empty when the
machine is switched on.
The washing machine was switched off when the de-
tergent cartridge was replaced.
Switch on the washing machine.
Remove the detergent cartridge and then reinsert it
into the compartment.
The counter is set to 0.
General problems with the washer
Problem Possible cause and solution
The washing machine is
emitting an odor.
The indicator light lighting up and appearing on the
time display was ignored. When washing, a wash pro-
gram using a temperature of Hot+ has not been run
for a long time.
In order to prevent bacteria and unpleasant odors
building up in the washing machine, run the Sanitize
program using a universal powder detergent.
The door and detergent dispenser drawer were closed
after washing.
Leave the door and the detergent dispenser drawer
slightly open to allow them to dry.
49
Frequently asked questions
Problem Possible cause and solution
The washer shakes dur-
ing the spin cycle.
The four feet are not resting evenly on the floor.
Level the machine (see “Leveling the washer”).
The laundry has not
been spun properly and
the laundry is still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Wash large and small items together in order to
achieve a more even load distribution.
There are unusual
sounds coming from the
drain pump.
There is no fault!
Lapping sounds at the beginning and end of the drain
process are normal.
General problems with the washing machine
Problem Possible cause and solution
Large amounts of deter-
gent residue remain in
the detergent dispensing
drawer.
The water pressure is too low.
Clean the filter in the water intake.
Please note that the water pressure must be at least
14.5psi (100kPa).
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the detergent dispenser drawer and in future,
add detergent first and then the water softener.
The fabric softener is not
completely dispensed or
too much water remains
in the compartment.
The siphon tube is either positioned incorrectly or
clogged.
Clean the siphon tube, see “Cleaning and care -
Cleaning the detergent drawer”.
At the end of the pro-
gram there is still liquid
in the capsule.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
Not a fault.
For technical reasons, a small amount of water will re-
main in the capsule.
50
Frequently asked questions
Problem Possible cause and solution
There is water next to
the capsule in the fabric
softener compartment
The sensor button was not activated.
Make sure that you remember to activate the
sensor button the next time you insert a capsule.
An empty capsule was not removed at the end of the
last wash program.
Remove and then dispose of the empty capsule at
the end of each wash cycle.
The small pipe in the detergent dispenser drawer onto
which the capsule is placed is blocked.
Clean the small pipe.
Poor wash results
Problem Possible cause and solution
Liquid detergent is not
achieving the required
results.
Liquid detergents do not usually contain bleaching
agents. Consequently, fruit, coffee, and tea stains can-
not always be removed.
Use the Miele 2-phase system. The deliberate addi-
tion of UltraPhase 2 during the wash process re-
moves stains effectively.
Use powder detergent containing a bleaching agent.
Gray, greasy particles
cling to washed laundry.
Insufficient amounts of detergent were used. The
laundry was heavily soiled with grease (oils, oint-
ments).
Use more detergent or use liquid detergent with this
type of soiled laundry.
Before washing the next load, run a Normal program
with liquid detergent but without a load.
White residues which
look like powder deter-
gent are seen on dark
textiles after washing.
The detergent contained compounds (zeolites) to aid
water softening which are not soluble in water. These
have ended up on the laundry.
Try and brush off the residues with a soft brush once
the laundry is dry.
In the future, wash dark textiles using a detergent
which contains no zeolites. Liquid detergents do not
usually contain zeolites.
Use the Darks/Denim program to wash the textiles.
51
Frequently asked questions
The drum door cannot be opened
Problem Possible cause and solution
The door cannot be
pulled open during a
program.
The drum is locked during a program.
Follow the description in “5. Starting a program –
Adding or removing laundry”.
After the program is can-
celed, flashing bars
......... appear
on the time display.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
130°F (55°C).
Wait until the temperature in the drum has de-
creased and the bars have stopped flashing on the
time display.
and appear alter-
nately on the time dis-
play.
The door lock has jammed.
Contact Service.
52
Frequently asked questions
Opening the door in the event
of a blocked drain outlet and/or
power outage
Turn off the washing machine.
Open the drain pump flap.
Blocked drain outlet
If the drain outlet is blocked, a larger
quantity of water can remain in the
washing machine.
Risk of scalding due to hot suds.
Escaping suds will be hot if laundry
has been washed at high tempera-
tures.
Carefully allow all suds to drain off.
Draining the washing machine
Remove the drain filter, though not
completely.
Place a suitable container under the
flap, e.g., a bowl or dish.
Slowly unscrew the drain filter to let
the water out.
Tighten the drain filter back up again if
you need to interrupt the flow of wa-
ter.
Once the flow of water stops:
Remove the drain filter completely.
53
Frequently asked questions
Clean the drain filter thoroughly.
Remove any foreign objects (e.g., but-
tons, coins, etc.) and clean the inte-
rior. Turn the impellers by hand to
check that they rotate freely.
Replace the drain filter correctly and
tighten it securely.
Close the drain pump flap.
Risk of water damage
Make sure the drain filter is securely
tightened. Otherwise there is a risk of
water leakage during use.
Replace the drain filter correctly and
tighten it securely.
Opening the door
Danger of injury due to rotating
drum.
Reaching into a rotating drum is ex-
tremely dangerous and may result in
injury.
Always make sure that the drum is
stationary before reaching in to re-
move laundry.
Use a screwdriver to unlock the door.
Pull open the door.
54
Customer Service
Information to help you rectify faults
yourself and about Miele spare parts
can be found at www.miele.com/ser-
vice.
Contact in the event of a fault
In the event of a fault which you cannot
remedy yourself, please contact your
Miele dealer or Miele Customer Service.
You can book a Miele Service Call on-
line at www.miele.com/service.
Contact information for Miele Cus-
tomer Service can be found at the end
of this document.
Please quote the model identifier and
serial number of your appliance (SN)
when contacting Miele Customer Ser-
vice. Both pieces of information can be
found on the data plate.
The data plate is found above the port-
hole glass when the door is opened.
Optional accessories
Products specially tailored to your
washing machine – such as detergent,
fabric care products, additives, appli-
ance care products, and accessories –
are available from the Miele online store
or from Miele Service.
You can access the Miele online store
via the following QR code:
Appliance warranty and product
registration
You can register your product and/or
view the manufacturer´s warranty terms
and conditions for Miele appliances and
vacuum cleaners at www.mieleusa.com.
55
Installation
*INSTALLATION*
Front view
a
Drain hose
b
Hot-water inlet hose (pressure-proof
to 870psi/6,000kPa)
c
Cold-water inlet hose (pressure-
proof to 870psi/6,000kPa)
d
Electrical connection
e
Control panel
f
Detergent dispenser drawer
g
Door
h
Flap for drain filters, drain pump, and
emergency release
i
Four height-adjustable feet
56
Installation
*INSTALLATION*
Rear view
a
Drain hose
b
Transport clips for inlet and drain
hoses and power cord
c
Electrical connection
d
Protruding lid for holding when mov-
ing the machine
e
Cold-water inlet hose (pressure-
proof to 870psi/6,000kPa)
f
Hot-water inlet hose (pressure-proof
to 870psi/6,000kPa)
g
Safety caps for shipping struts
h
Transport clips for inlet and drain
hoses and for storing shipping struts
when not in use
57
Installation
*INSTALLATION*
Installation surface
A concrete floor is the most suitable in-
stallation surface for this machine. It is
far less prone to vibration during the
spin cycle than wooden floorboards or a
carpeted surface.
Please note:
The machine must be level and se-
curely positioned.
To avoid vibrations during spinning,
the machine should not be installed
on soft floor coverings.
If installing on a wooden joist floor:
Install the unit on a 24"x 24"x1
3
/
16
“
(61 x 61 x 3 cm) plywood base. Ideally
the base should be large enough to
span several joists and should be an-
chored to the joists and not just the
floor boards.
Tip: If possible, install the machine in a
corner. This is usually the most stable
part of the floor.
Injury can occur if the washing
machine has not been adequately se-
cured.
During installation, the washing ma-
chine must be secured on a raised
plinth to be made available on site
(concrete or brick), in order to ensure
it cannot fall or slip.
Secure the washing machine using a
clamp/fastening bracket (MTS floor
mounting kit – available from your
Miele dealer or Miele Service).
Dimensions
= 4'11" (1.5m) drain hose with
connection to the top left on the
rear
= 6'6³⁄₄" (2.0m) electrical cord
with plug for 120V, 15A (NEMA
5-15 configuration) to the top
left on the rear
= 5'3" (1.6m) warm and cold-wa-
ter intake hoses to the top left
on the rear
Transporting the washing ma-
chine to its installation site
Danger of injury due to unsecure
lid.
The fixings at the back of the lid may
become brittle due to external cir-
cumstances. There is a danger of the
lid being pulled off when carrying the
appliance.
Before carrying the appliance, check
that the lid is secure where it pro-
trudes at the back of the appliance.
Carry the washing machine by the
front feet and by the lid where it pro-
trudes at the back of the appliance.
58
Installation
*INSTALLATION*
Removing the transport safety
device
Removing the shipping struts
Remove the left-hand shipping strut
first, followed by the right-hand shipping
strut.
3
2
1
Push the cover out.
Using the wrench supplied, turn the
shipping strut 90°.
Pull out the shipping strut.
Remove the right-hand shipping strut
in the same way.
Covering the holes
Risk of injury from sharp edges.
There is a risk of injury from reaching
into holes that are not covered.
After removing the transport safety
device, cover the exposed holes.
Press the covers firmly shut until they
click into place.
Securing the shipping struts
Secure the shipping struts to the rear
panel of the washing machine. Make
sure that the top retainer is located
above the holder.
59
Installation
*INSTALLATION*
Installing the shipping struts
Opening the covers
Press against the catch with a thin
object (a narrow screwdriver, for ex-
ample).
The cover opens.
Installing the shipping struts
Install the shipping struts by following
the instructions for their removal in
reverse order.
Tip: The struts will slide in more easily if
you lift the drum slightly.
60
Installation
*INSTALLATION*
Leveling the machine
The washing machine must stand per-
fectly level on all four feet to ensure safe
and proper operation.
Incorrect installation may increase elec-
tric and water consumption and may
cause the machine to move about.
Unscrewing and adjusting the feet
The four adjustable screw feet are used
to level the washing machine. All four
feet are screwed in when the machine is
delivered.
Using the wrench supplied, turn
counter nut 2 in a clockwise direction.
Then turn counter nut 2 together with
foot 1 to unscrew.
Use a spirit level to check that the
washing machine is standing level.
Hold foot 1 securely with a pipe
wrench. Turn counter nut 2 again us-
ing the wrench supplied until it sits
firmly up against the housing.
Risk of damage due to incorrectly
aligned washing machine.
There is a danger of the washing ma-
chine moving about if the feet are not
secured.
Turn all four counter nuts for the feet
until they sit firmly up against the
housing. Please also check this for
the feet which did not need adjust-
ment.
61
Installation
*INSTALLATION*
WTV502
Risk of tipping over due to incor-
rect washer-dryer stack statics.
The washing machine must never be
mounted on the tumble dryer. This
will impair the statics of the washer-
dryer stack.
Always use the washing machine as
the base for the washer-dryer stack.
Washer-dryer stack dimensions
c
T1
W1
b
a
a = at least 3/4" (2cm)
b = 6711/16" (172cm)
c = 25 9/16" (65cm)
Components of the washer-dryer
stacking kit
2x
6x
6x
2x
a
Frame
b
Screen
c
Securing elements
d
Sealing rings
e
Countersunk screws for fastening
the stacking kit in place
f
Flathead screws for fastening the se-
curing elements in place
62
Installation
*INSTALLATION*
Preparing the stacking kit
Remove the screen from the stacking
kit.
Set the screen aside. The screen will not
be needed until the end of the installa-
tion process.
180°
Place the stacking kit upside down on
a soft surface, e.g., a blanket.
Stick the 6 sealing rings to the under-
side of the stacking kit.
180°
Turn the stacking kit the right way up
and place it on the washing machine
lid.
63
Installation
*INSTALLATION*
Aligning the stacking kit
Align the stacking kit centrally on the
washing machine lid.
Use the front edge of the washing
machine lid and the edges of the
stacking kit for this purpose.
Fastening the stacking kit in place
Use the 6 countersunk screws in-
cluded with the delivery to fasten the
stacking kit in place.
T20
Carefully screw the stacking kit onto
the washing machine lid by hand. Do
not overtighten the screws.
Preparing the tumble dryer
9/16“
(14mm)
Unscrew the 4 tumble dryer feet.
64
Installation
*INSTALLATION*
Mounting the tumble dryer on the
washer-dryer stacking kit
Placing the tumble dryer on the washing
machine
This step must be carried out by 2
people.
Place the tumble dryer on the
washer-dryer stacking kit.
Push the tumble dryer feet all the way
back in the mounting rails.
Securing the tumble dryer
T20
Insert the securing elements into the
corresponding holders.
Fasten the securing elements in place
with the 2 flathead screws.
Mounting the screen
Reinstall the screen.
65
Installation
*INSTALLATION*
WTV512
Risk of tipping over due to incor-
rect washer-dryer stack statics.
The washing machine must never be
mounted on the tumble dryer. This
will impair the statics of the washer-
dryer stack.
Always use the washing machine as
the base for the washer-dryer stack.
Washer-dryer stack dimensions
c
T1
W1
b
a
a = at least 3/4" (2cm)
b = 711/4" (181cm)
c = 25 9/16" (65cm)
The maximum load bearing capacity
of the drawer is 44lb (20kg).
max.
20kg/
44lb
Components of the washer-dryer
stacking kit
2x
10x
10x
2x
a
Frame
b
Flathead screws for securing the
tumble dryer
c
Countersunk screws for fastening
the stacking kit in place
d
Sealing rings
e
Securing elements
66
Installation
*INSTALLATION*
Preparing the stacking kit
Leave the cardboard inlay in the
drawer.
180°
Turn the stacking kit upside down.
Stick the sealing rings to the under-
side of the stacking kit.
180°
Turn the stacking kit the right way up
and place it on the washing machine
lid.
Aligning the stacking kit
Align the stacking kit centrally and
make sure it is flush with the front of
the washing machine.
67
Installation
*INSTALLATION*
Fastening the stacking kit in place
Use the flathead screws supplied to
fasten the stacking kit to the washing
machine lid.
T20
Carefully tighten the screws by hand.
Do not overtighten the screws.
Removing the drawer
The drawer must be removed from the
stacking kit when mounting the tumble
dryer on the washing machine.
Remove the cardboard inlay from the
drawer.
Press against the drawer.
The drawer opens.
Pull the drawer out as far as it will go.
Press against the retainers at the
sides.
Lift the drawer slightly and remove it.
Push the runners back into the stack-
ing kit.
68
Installation
*INSTALLATION*
Preparing the tumble dryer
9/16“
(15mm)
Unscrew the 4 tumble dryer feet.
Mounting the tumble dryer on the
washer-dryer stacking kit
Placing the tumble dryer on the washing
machine
This step must be carried out by 2
people.
Lift the tumble dryer and tilt it back
slightly for installation.
1
2
Place the rear feet in the stacking kit
first and push them all the way back.
Then set down the front feet.
A
B
The tumble dryer feet are positioned se-
curely in the stacking kit.
Securing the tumble dryer
T20
1
2
Attach the securing elements and
push them outward.
Fasten the securing elements in
place by hand with the flathead
screws.
69
Installation
*INSTALLATION*
Inserting the drawer
Press against the two runners.
The runners move out slightly.
Pull the runners all the way out.
Place the drawer on the runners.
Push the drawer into the base.
The drawer audibly engages.
Tip: Open and close the drawer again to
check that it is engaged correctly.
Aligning the drawer front
If the drawer is not quite in the right po-
sition, the drawer front can be moved to
the right or left and its height can be ad-
justed.
Removing the cover cap
Open the drawer.
There is a cover cap on each side of
the drawer.
Remove the cover caps by hand.
Aligning the drawer vertically
Under each of the cover caps on the
drawer is a wheel which can be used to
adjust the height.
Make sure you adjust the height evenly
on the right and left.
Turn the wheels to move the drawer
up or down.
Aligning the drawer horizontally
There is also a screw on the right-hand
side, which can be used to move the
drawer front horizontally to the right or
left.
70
Installation
*INSTALLATION*
Turn the screw to move the drawer
front to the right or left.
Additional installation require-
ments
The washing machine must be in-
stalled in accordance with the rele-
vant local regulations.
Damage resulting from failure to
remove the shipping struts.
Failure to remove the shipping struts
can result in damage to the washing
machine and to adjacent cabinetry or
appliances.
Remove the shipping struts as de-
scribed in “Installation and connec-
tion”.
Installing under a countertop
Risk of electric shock due to ex-
posed cables
There is a risk of coming into contact
with live parts while the lid is re-
moved.
Do not remove the washing machine
lid.
This washing machine (with lid intact)
can be pushed under a countertop if
there is space to do so.
Setting up the cabinet
71
Installation
*INSTALLATION*
For closets at room height
You can also insert a ventilation open-
ing at the top of the closet. In addition,
you must provide an opening on the
bottom side of the door.
Risk of damage due to overheat-
ing of the washing machine.
The air supply must not be hindered
by an additional closet or shelf.
Please ensure that air is able to circu-
late freely at the top of the closet.
Mounting the washing machine
on the WTS510 base
The base is only intended for Miele
washing machines and tumble dry-
ers.
Risk of accidents due to washing
machine tipping over.
If the washing machine is not
screwed to the base, it may tip over.
Screw the washing machine to the
base.
Installation on a plinth
- WTS 510 (only available in white)
72
Installation
*INSTALLATION*
Components of the base
a
Base
b
Connecting pieces
c
Adhesive strips for rear panel
d
Raised head screws, CEM 4x10
e
Spacer sleeves
f
Set screws, M10x40mm
g
Rear panel for the base
h
Installation kit for fastening to the
floor
Removing the drawer
Press against the drawer.
Pull the drawer all the way out.
1
1
2
1
Press against the retainers at the
sides.
Lift the drawer slightly and remove it.
Push the runners back into the base.
Using the connecting pieces
If 2 bases are installed side by side,
they must be connected to each other.
Connecting pieces are provided for
this purpose.
How the connecting pieces are
mounted depends on the washing ma-
chine door hinging.
Tip: You should mount the connecting
pieces even if you do not have a second
base. This will avoid the possibly diffi-
cult task of retrofitting and also ensures
that the connecting pieces are stored
safely.
73
Installation
*INSTALLATION*
Left-hand hinging
Installing the connecting pieces
The connecting pieces are installed on
the feet of the base.
Removing the feet from the base
The feet must be removed from the
base in order to mount the connecting
pieces.
Using a wrench, turn the counter nut
between the washer and the
foot in a clockwise direction.
Repeat this step for all 4 feet.
Unscrew the 2 right or left feet all the
way.
Installing the connecting pieces
Install the connecting pieces together
with the feet that have been removed.
The components should be in the fol-
lowing order, starting with the closest to
the base:
1. Washer
2. Connecting piece
3. Counter nut
4. Foot
Screw the base feet back on but do
not secure them with the counter nut
yet.
74
Installation
*INSTALLATION*
Preparing the rear panel of the
WTS510
Stick the sealing strips from the ac-
cessory pack to the inside of the rear
panel as shown in the image.
Connecting the washing machine to
the base
Damage to washing machine and
floor
The washing machine and the floor
may be damaged if the instructions
for preparing the washing machine
are not observed.
Observe the instructions for prepar-
ing the washing machine.
Laying the washing machine on its side
This step must be carried out by 2
people.
Prepare a soft, flat surface (e.g., a
blanket).
Slowly lay the washing machine on its
side opposite to the hinge or with
hinge up.
Removing the feet from the washing
machine
Using a wrench, turn the counter nut
in a clockwise direction.
Unscrew the foot all the way and re-
move it.
Repeat the process for all 4 feet.
Screwing the base to the washing ma-
chine
Place the spacer sleeves on the set
screws.
75
Installation
*INSTALLATION*
Push the base and the washing ma-
chine together. The set screws must
be inserted in the holes of the feet
that have been removed from the
washing machine.
Using a wrench, tighten all 4
threaded bolts alternately and evenly
inside the base.
The base is screwed securely to the
washing machine.
Standing the washing machine/base as-
sembly upright
This step must be carried out by 2
people.
Carefully stand the assembly upright
again.
Fastening the rear panel to the base
T20
Use the raised head screws to screw
the prepared panel to the rear of the
base.
Aligning and securing the feet of the
base
The base must stand perfectly level on
all 4 feet to ensure safe and proper op-
eration. Incorrect installation may in-
crease water and energy consumption.
Use a level to check that the washing
machine is level.
Unscrew one or more feet to level the
appliance.
76
Installation
*INSTALLATION*
1
3
2
Using a wrench, turn the counter nut
on the feet in a clockwise direction.
Turn the counter nut together with
the feet to unscrew.
Hold the feet securely with a pipe
wrench. Turn the counter nut using a
wrench until it sits firmly up against
the casing of the base.
Tip: If the connecting pieces are not re-
quired, fold them in.
Anchoring the base to the floor using
tensioning strips
Risk of tipping over
If the base is not anchored in place, it
may move around with the washing
machine or tip over.
Anchor the base in place with the
tensioning strips provided.
Anchor the base to the floor with the
tensioning strips provided.
Tip: The anchoring will be most effec-
tive if the tensioning strips are turned
out slightly when fastened in place. Re-
fer to the installation instructions for the
tensioning strips.
Inserting the drawer
Press against the two runners.
The runners move out slightly.
Pull the runners all the way out.
Place the drawer on the runners.
Push the drawer into the base.
The drawer audibly engages.
Tip: Open and close the drawer again to
check that it is engaged correctly.
77
Installation
*INSTALLATION*
Aligning the drawer front
If the drawer front is not exactly in line
with the tumble dryer or the washing
machine, it can be adjusted.
Removing the cover cap
Open the drawer.
There is a cover cap on each side of
the drawer.
Remove the cover caps by hand.
Aligning the drawer vertically
On both sides of the drawer is a wheel
which can be used to adjust the height.
Make sure you adjust the height evenly
on the right and left.
Turn the wheel to move the drawer up
or down.
Replace the cover caps.
Aligning the drawer horizontally
There is also a screw on the right-hand
side, which can be used to move the
drawer front horizontally to the right or
left.
Turn the screw to move the drawer
front to the right or left.
Adjusting the inclination of the drawer
There are two different types of drawer.
1. Drawer with round rail
78
Installation
*INSTALLATION*
2. Drawer with square rail
Drawer with round rail
Push the top panels outward from in-
side and set the panels aside.
-
+
-
+
To adjust the inclination of the drawer,
turn the two rails.
Place the bottom of the panels in po-
sition and press the panels inward at
the top.
Drawer with square rail
Slide the two covers back.
79
Installation
*INSTALLATION*
To adjust the inclination of the drawer,
turn the two rails using a screwdriver.
Preparing the washing machine for
washing
The following measures must be carried
out:
1. Remove the transport struts.
2. Insert the detergent drawer.
3. Insert detergent cartridges.
If the washing machine is new, carry out
initial commissioning.
80
Installation
*INSTALLATION*
Installing the tumble dryer and wash-
ing machine side by side
If the tumble dryer and washing ma-
chine are installed side by side, the
bases must be connected using the
connecting pieces on the feet of the
washing machine base. If the connect-
ing pieces are on the right-hand side,
the tumble dryer will be on the right; if
the connecting pieces are on the left-
hand side, the tumble dryer will be on
the left.
=
=
During installation, please note the fol-
lowing:
- The bases must be the same height.
- The bases must be in line with each
other.
Connecting the bases
Loosen the counter nuts on the feet
of the base of the washing machine
and the tumble dryer.
Fold out the connecting pieces on the
feet of the washing machine base.
Push the two bases together.
Place the connecting pieces around
the feet of the tumble dryer base.
Check that the bases are the same
height and that they are in line with
each other.
If the heights are different, adjust the
feet accordingly.
Secure all feet using the counter nuts.
81
Installation
*INSTALLATION*
The water protection system
The Miele water protection system pro-
tects all parts of the washing machine
and its surroundings from water dam-
age.
The system consists of the following
main components:
- the inlet hose
- the electronic module and drainage
and overflow protection
- the drain hose
Inlet hoses
- Protection against the hoses bursting
The inlet hose can withstand pressure
of more than 1,015psi (7,000kPa).
Electronics and housing
- Floor tray: Any leaking water from the
washing machine is collected in the
drip tray. There is a float switch to
close the water intake valve. The wa-
ter inlet is shut off and any water in-
side the suds container is drained
away.
- Leak protection: Any leaking water
that is not collected in the drip tray is
detected. The water inlet is shut off
and any water inside the suds con-
tainer is drained away.
- Overflow protection: This prevents the
washing machine from taking in too
much water and overflowing. If the
water level exceeds a certain level, the
drain pump switches on and pumps
the excess water away.
Drain hose
The drain hose is protected by a ventila-
tion system which prevents the washing
machine from being emptied com-
pletely.
Water intake
Health risk and risk of damage
due to contaminated incoming water.
The quality of the incoming water
must comply with the requirements
for drinking water in the country in
which the washing machine is being
operated.
Always connect the washing machine
to the drinking water supply.
The washing machine can be connected
to a portable water supply. A non-return
valve is not needed unless required by
building code.
The washing machine has ½“ (13mm)
pressure hoses with ¾” (19mm) female
hose thread connections. If there is no
water hookup, contact a plumber to in-
stall a connection. Make sure that the
sealing ring is seated properly on the
hose connector.
Replace the hose only with a genuine
Miele hose, or with a hose able to with-
stand up to 145psi (1,000kPa) pres-
sure. The water valve connector must
also be able to withstand 145psi
(1,000kPa).
The bolted connection is under water
pressure. Open the water supply
slowly to check for leaks. Adjust the
rubber seal and the bolted connec-
tion if necessary.
82
Installation
*INSTALLATION*
Maintenance
Only use a genuine Miele hose that has
been tested to withstand pressure of at
least 870psi (6,000kPa) should you
ever need a replacement.
A filter is located in the open end
of the inlet hose and another in the
intake point to protect the inlet valve.
Neither filter may be removed.
Water drainage
The suds are drained through a drain
pump with a 3'3³⁄₈" (1m) delivery head.
For the water to drain freely, the hose
must be installed free of kinks.
If required, the hose can be extended to
a length of up to 16'4⁷⁄₈" (5m). Acces-
sories are available from Miele.
Drainage options:
1. Direct into a sink or basin:
Please note:
– Hook the hose over the edge and
secure!
– If the water is pumped into a sink,
be sure that it can drain away
quickly enough. Otherwise there is
a risk of water overflowing or of
some of the drained water being
sucked back into the machine.
2. Connected securely to a plastic drain
pipe with a rubber nipple (there is no
need to use a non-return valve).
3. Connected securely to a floor drain.
4. Connected securely to a sink with a
plastic nipple.
Installing the elbow
Use the elbow supplied to stop the
drain hose from slipping.
Attach the elbow to the drain
hose.
Place the end of the drain hose in a
sink.
Use a strap with eyelet to stop the
elbow from slipping.
83
Installation
*INSTALLATION*
Electrical connection
GROUNDING INSTRUCTIONS
This appliance must be grounded. In
the event of a malfunction or break-
down, grounding will reduce the risk
of electric shock by providing a path
of least resistance for electric cur-
rent. This appliance is equipped with
a cord having an equipment-ground-
ing conductor and a grounding plug.
The plug must be plugged into an ap-
propriate outlet that is properly in-
stalled and grounded in accordance
with all local codes and ordinances.
WARNING – Improper connection of
the equipment-grounding conductor
can result in a risk of electric shock.
Check with a qualified electrician or
service representative if you are in
doubt as to whether the appliance is
properly grounded.
Do not modify the plug provided with
the appliance; if it will not fit the out-
let, have a proper outlet installed by a
qualified electrician.
ELECTRICAL INSTRUCTIONS
This installation should be performed by
an experienced and qualified technician,
in accordance with local codes and reg-
ulations.
The washing machine is supplied with a
6'6³⁄₄" (2.0m) long, 3 wire cord, ending
in a NEMA 5-15P plug, ready for con-
nection to a 120V, 15A, 60Hz, AC
power supply.
The manufacturer recommends operat-
ing the appliance on a dedicated circuit
to avoid overloading the electrical cir-
cuit.
The proper outlet can be purchased
from an electrical supply dealer.
Connection adapter for NEMA 14-30
socket
If a NEMA 14-30 socket is pro-
vided on-site for the dryer, the Miele
connection adapter* can be used.
Observe the following description to
avoid damage to the washer.
Tip: * You can order the connection
adapter directly from Miele (USA or
CDN).
- The connection adapter has a NEMA
14-30 plug and two NEMA 5-15
socket-side connectors. The dryer and
washing machine can therefore be
connected to the 120V/60Hz elec-
tricity supply.
- The connection adapter is equipped
with two 15A fuses which protect
both the connected appliances and
the connection adapter.
84
Technical data
Height 33 ¹⁄₂" (850 mm)
Width 23 ¹⁄₂" (596 mm)
Depth 25 ⁵⁄ ₁₆" (636 mm)
Depth with door open 41 ¹⁄₂" (1054 mm)
Height for building under 33 ¹⁄₂" (+⁵⁄₁₆"/-¹/₁₆") (850 mm)
Width for building under 23 ⁵⁄₈" (600 mm)
Weight Approx. 220.5 lb (100 kg)
Capacity 17.6lb/8.0kg dry laundry
Connection voltage See data plate
Rated load See data plate
Fuse rating See data plate
Minimum water flow pressure 14.5psi (100kPa)
Maximum water flow pressure 145psi (1,000kPa)
Water-inlet hose length 5'3" (1.6m)
Drain-hose length 4'11" (1.5m)
Power-cord length 6'6³⁄₄" (2.0m)
Maximum drain height 3'3³⁄₈" (1.0m)
Maximum drain length 16'4⁷⁄₈" (5.0m)
LEDs Class 1
Test certificates awarded See data plate
Frequency range 2.412–2.462GHz
Maximum transmission power <100mW
85
Programmable functions
The programmable functions are used
to alter the machine’s electronics to
suit changing requirements. Program-
mable functions can be altered at any
time.
Programming is carried out in 8 steps
(, , ... ) using the sensor but-
tons.
Accessing the programming level
Before you begin, ensure the following:
- The washing machine is switched on
(the program selector is pointing to a
wash program).
- The washing machine door is open.
Touch the Start/Stop sensor button
and hold it down during steps –.
Close the washing machine door.
Wait until the Start/Stop sensor button
lights up constantly...
...and then release the Start/Stop
sensor button.
After approximately4seconds, will
light up on the time display.
Choosing and selecting pro-
grammable functions
The number of the programmable
function will appear on the display as
and a number: e.g., .
Touch the or sensor button to
scroll to the next or previous pro-
grammable function:
Programmable functions
Buzzer duration
Buzzer
Keypad tone
PIN code
Control field switch-off status
Memory
Water inlet
Gentle action
Reduce temperature
Maximum rinse level
Suds cooling
Anti-crease
Low water pressure
Chlorine bleach
Display brightness dimmed
Welcome tone volume
TwinDos
UltraPhase1 dispensing quantity
UltraPhase2 dispensing quantity
TwinDos maintenance
Degree of soiling
Operating hours
Factory default
Remote control
SmartGrid
RemoteUpdate
Confirm the selected programmable
function by touching the Start/Add
laundry sensor button.
86
Programmable functions
Editing and saving the program-
mable function
You can either switch a programmable
function on/off or select different op-
tions.
Touch the or sensor button to
switch the programmable function
on/off or to select an option:
Programmable function
Available options
–
Confirm the chosen selection with
the Start/Add laundry sensor button.
The number of the programmable func-
tion, e.g., , will then light up again.
Exiting the programming level
Turn the program selector to .
The setting you have selected are now
stored in the memory. You can alter the
settings again at any time.
Buzzer duration
The buzzer sounds to let you that it is
the end of the programme. You can de-
cide how long the buzzer should sound
for.
Options
= The buzzer sounds 3˽times at
the end of the programme
= The buzzer sounds until the
washing machine switches off
automatically (max. 1hour).
Buzzer
The buzzer sounds to let you know the
programme has finished.
Options
= Buzzer is switched off
= Buzzer is set to normal volume
= Buzzer is set to loud volume
87
Programmable functions
Keypad tone
Each touch of a sensor button is con-
firmed with an audible tone.
Options
= Keypad tone is switched off
= Keypad tone is set to normal
volume
= Keypad tone is set to loud vol-
ume
PIN code
The PIN code prevents the washing
machine being used without your
knowledge.
When the PIN code has been activated,
you have to enter it after switching the
washing machine on. Otherwise, the
washing machine cannot be operated.
Options
= PIN code is switched off
= PIN code is switched on
Using the washing machine with a PIN
code
The code is 125 and cannot be altered.
Switch on the washing machine.
appears on the time display and
the and sensor buttons light up.
Touch the sensor button.
appears on the time display.
Confirm the number with the Start/
Stop sensor button.
The first number has been saved and
you can now enter the second number
using the and sensor buttons.
Enter the second and third numbers
and confirm the numbers with the
Start/Stop sensor button.
The lock is released and a wash program
can now be selected and started.
Control field switch-off sta-
tus
To save energy, the time display and
sensor buttons will go out after
10minutes, and only the Start/Stop
sensor button will flash.
Options
= Off
The time display and sensor
buttons will remain lit up while
the washing machine is
switched on
= On
The time display and sensor
buttons will switch off after
10minutes if the program is
started.
However, the time display and
sensor buttons will remain lit
up for 10minutes after a Delay
Start time has elapsed, after
the end of a program, or at the
end of the Anti-crease phase.
88
Programmable functions
Memory
The washing machine will save the last
settings (temperature, spin speed, and
some of the extra options) selected for
a wash program after the program has
started.
When the program is chosen again, the
saved settings will appear on the dis-
play.
Options
= Memory is switched off
= Memory is switched on
Water intake
You can program 2 options for the wa-
ter intake. The water intake is con-
trolled by the two intake hoses.
Options
= Cold water
The washing machine will be
operated with cold water only.
= Hot water
Hot water is used in the main
wash.
Risk of damage from incorrect
water connection.
Connection to a hot water supply
only is not permitted. When being
operated with hot water, the washing
machine always requires a cold water
connection as well in order to control
the temperature of the water used for
washing the laundry.
The washing machine must always
be connected to cold water.
Gentle action
When Gentle action is activated, drum
rotation is reduced. In this way, lightly
soiled items can be washed more gen-
tly.
Gentle action can be activated for the
Normal and Wrinkle-free programs.
Options
= Gentle action is switched off
= Gentle action is switched on
Reducing the temperature
At high altitudes, water has a lower
boiling point. Miele recommends
switching on the reduce temperature
setting at altitudes of 6,560ft
(2,000m) or above to prevent water
from boiling. The maximum tempera-
ture is reduced to 176°F (80°C), even if
a higher temperature has been se-
lected.
Options
= The reduce temperature setting
is switched off
= The reduce temperature setting
is switched on
Maximum rinse level
The water level in the rinse can be per-
manently set to the highest value.
This function is important for allergy suf-
ferers as it achieves excellent wash re-
sults. The water consumption will be in-
creased.
Options
= Maximum rinse level is
switched off
= Maximum rinse level is
switched on
89
Programmable functions
Suds cooling
Additional water flows into the drum at
the end of the main wash to cool the
suds down.
Suds cooling takes place when a Nor-
mal program with a temperature of
158°F (70°C) or higher is selected.
Suds cooling should be activated:
- To prevent the danger of scalding if
the drain hose is hooked over the
edge of a sink or basin.
- Where the drainage pipes do not
comply with DIN 1986.
Options
= Suds cooling is switched off
= Suds cooling is switched on
Anti-crease
The Anti-crease function helps prevent
creasing after the end of the program.
At the end of the program, the drum
continues to turn for up to 30minutes.
The door can be opened at any time
during the Anti-crease phase.
Options
= The Anti-crease function is
switched off
= The Anti-crease function is
switched on
Low water pressure
If the water pressure is below 100kPa
(1bar), the program will be canceled
and the fault message will appear.
If the water pressure cannot be in-
creased, activating this function will pre-
vent the program from being canceled.
Options
= Low water pressure is switched
off
= Low water pressure is switched
on
Chlorine bleach
You can activate the automatic addi-
tion of chlorine bleach at the end of
the main wash.
Chlorine bleach may only be used in
some programs. See “5. Adding deter-
gent – Using chlorine bleach” for more
detailed information.
Activating chlorine bleach extends the
program duration by approximately
10minutes.
Options
= Chlorine bleach is switched off
= Chlorine bleach is switched on
Display brightness dimmed
The brightness of the dimmed sensor
buttons on the control field can be set
to one of seven different levels.
The brightness will change as soon as a
different setting is chosen.
Options
= Darkest level
= Brightest level
90
Programmable functions
Welcome tone
The welcome tone sounds whenever
the washing machine is switched on.
You can switch the welcome tone on or
off.
Options
= Welcome tone is switched off
= Welcome tone is switched on
at normal volume
= Welcome tone is switched on
at loud volume
TwinDos
You can switch TwinDos on or off. The
Twin Dos White or Twin Dos Colorsen-
sor buttons light up dimly when a wash
program is selected or the sensor but-
tons are switched off.
Options
= TwinDos is switched off
= TwinDos is switched on
UltraPhase1 dispensing
quantity
The dispensing quantity is pre-set to
46ml at the factory (water hardness
levelI).
You can adjust the dispensing quantity
using this programmable function.
The set milliliters appear on the time
display. You can use the sensor but-
ton to increase the dispensing quantity
and the sensor button to reduce it.
UltraPhase2 dispensing
quantity
The dispensing quantity is pre-set to
36ml at the factory (water hardness
levelI).
You can adjust the dispensing quantity
using this programmable function.
The set milliliters appear on the time
display. You can use the sensor but-
ton to increase the dispensing quantity
and the sensor button to reduce it.
TwinDos maintenance
The washing machine has a cleaning
program for the TwinDos system. Run-
ning the cleaning program will clean
the hoses inside the washing machine.
When the indicator light lights up
and appears on the time display, the
washing machine must be cleaned.
Refer to “Cleaning and care – TwinDos
maintenance” for information on how to
perform cleaning.
Options
= No cleaning
= Compartment cleaning
= Compartment cleaning
Degree of soiling
The quantity of detergent dispensed
via TwinDos and the quantity of water
required for rinsing depend on factors
including the degree of soiling.
Options
= Light
= Normal
= Heavy
91
Programmable functions
Operating hours
You can read off how many hours the
washing machine has been in opera-
tion for.
The total washing time is shown on the
time display in single digits. The wash-
ing machine has been in operation for
1234hours, for example. The figure
show on the time display will start with
an followed by a, then a and after
this a and a. The letter is displayed
again after this.
Factory default
All programmable functions except
operating hours are reset to the
factory default settings.
Options
= Go back (without reset to fac-
tory default settings)
= Reset programmable functions
to the factory default settings
Networking
The , , and programmable
functions are only displayed if the re-
quirements for using Miele@home
have been met (see “Before using for
the first time – Miele@home”).
Remote control
You can use the Miele app to check
the status of your washing machine
from anywhere and start it remotely.
You can also control it remotely via the
MobileStart program.
You can switch off the program-
mable function if you do not want to op-
erate the washing machine with your
mobile device.
If the programmable function is not
switched on, the app can still be used to
cancel a program.
Use the sensor button to set a time
period within which you want to start
the washing machine and start the De-
lay Start function (see “Delay Start/
SmartStart”). The washing machine will
then start within the time period speci-
fied when it receives your signal. If it has
not received a start signal by the latest
start time set, the washing machine will
start automatically.
Options
= Remote-control function is
switched off
= Remote-control function is
switched on
92
Programmable functions
SmartGrid
You can set your washing machine to
start automatically based on an exter-
nal signal within a certain time period.
If you have activated SmartGrid, the
sensor button will have the new
“SmartStart” function rather than the
“Delay Start” function.
Use the sensor button to set a
SmartStart time period. The washing
machine will then start within the time
period specified by you when it receives
an external signal. If an external signal
has not been received by the latest start
time set, the washing machine will start
automatically (see “Delay Start”).
Options
= SmartGrid is switched off
= SmartGrid is switched on
RemoteUpdate
The RemoteUpdate function updates
the software in your washing machine. If
an update is available for your washing
machine, it will automatically download
it. Updates will not be installed auto-
matically. They must be initiated manu-
ally.
If you do not install an update, you can
continue to use your washing machine
in the usual way. However, Miele rec-
ommends installing updates.
Activating/deactivating
The RemoteUpdate function is activated
as standard. Available updates will be
downloaded automatically but will only
be installed if you initiate installation
manually. Deactivate RemoteUpdate if
you do not want any updates to be
downloaded automatically.
Options
= RemoteUpdate is deactivated
= RemoteUpdate is activated
Running a RemoteUpdate
Information about the content and
scope of an update is provided in the
Miele app.
A message will appear on the time
display if an update is available.
You can install the update immediately
or postpone this until later. When the
washing machine is switched on again,
you will be reminded about the update.
Deactivate RemoteUpdate if you do not
want to install any updates.
The update may take several minutes.
Please note the following information
about the RemoteUpdate function:
- You will only receive a message when
an update is available.
- Once an update has been installed, it
cannot be undone.
- Do not switch off the washing ma-
chine during an update. Otherwise,
the update will be aborted and will not
be installed.
- Some software updates can only be
carried out by Miele Customer Ser-
vice.
93
Programmable functions
Starting the update
After the washing machine is switched
on, appears on the time display.
Touch the Start/Add laundrysensor
button.
starts to flash on the time display.
The update starts.
Bars on the time display show the
progress of the update:
= 0%
= 100%
Postponing the update
After the washing machine is switched
on, appears on the time display.
Touch the sensor button.
The duration of the selected program
appears on the time display.
The next time you switch on the appli-
ance, you will be prompted to start the
update again.
Switching off WiFi
Turn the program selector to the Mo-
bileStart program.
appears on the time display.
Touch the sensor button and hold
the sensor button until the count-
down on the time display has fin-
ished.
appears on the time display.
- The WiFi is switched off.
- The WiFi connection will be reset to
the factory default.
The network configuration should be
reset whenever a washing machine is
being disposed of or sold, or if a used
washing machine is being put into
operation. This is the only way to en-
sure that all personal data has been
removed and the previous owner will
no longer be able to access the wash-
ing machine.
A new connection setup has to be
carried out in order to use the
Miele@home setting again.
Copyrights and licenses for the
communication module
For the purpose of operating and con-
trolling the communication module,
Miele uses proprietary or third-party
software that is not covered by open
source licensing terms. This software/
these software components are pro-
tected by copyright. The copyrights held
by Miele and third parties must be re-
spected.
This communication module contains
software components which are distrib-
uted under open source license condi-
tions. The open source components
contained in the appliance along with
the corresponding copyright notices,
copies of the licensing terms valid at the
time, and any additional information can
be accessed locally via http://<IP ad-
dress>/Licenses. The liability and war-
ranty arrangements for the open source
licenses displayed in this location only
apply in relation to the respective rights
holders.
94
9 Independence Way
Princeton, NJ 08540
www.mieleusa.com
U.S.A.
Miele, Inc.
National Headquarters
Please have the model and serial number
of your appliance available when
contacting Customer Service.
Canada
Importer
Miele Limited
Headquarters and Miele Centre
Customer Support
Phone: 888-99-MIELE (64353)
161 Four Valley Drive
Vaughan, ON L4K 4V8
www.miele.ca
Customer Care Centre
Phone:
1-800-565-6435
905-532-2272
International Headquarters
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Germany
M.-Nr. 12 631 730 / 01en-US
WWD 660
