FUSION SELF-SERVICE HIGH-VOLUME REFRIGERATED DISPLAY CASES (REMOTE UNITS)
REV G DATE: 07/31/2023
USER MANUALS\20-56435_FUSION_USER MANUAL_GHSSV(L)(H)RLB_REF_SELF-SVC_CASE
PLEASE NOTE THE FOLLOWING:
1. YOUR SPECIFIC MODEL NUMBER IS
LOCATED ON THE SERIAL LABEL.
HOWEVER, LABEL LOCATIONS MAY
VARY DEPENDING UPON MODEL.
2. CASES SHOWN IN THIS MANUAL
REFLECT FULL & OPEN END PANELS /
STRAIGHT OR ANGLED BASES.
3. NOT ALL MODELS COVERED BY THIS
OPERATING MANUAL ARE SHOWN ON
THIS COVER SHEET.
Model
GHSSV856RLB.6988D
Model
GHSSV852RLB
Model
GHSSV856RLB.6611B
Model
GHSSV356RLB
SCC P/N
20-56435
USER
MANUAL
FUSION
CAREFULLY FOLLOW THESE INSTRUCTIONS
Structural Concepts Corp. ∙ 888 E. Porter Rd ∙ Muskegon, MI 49441 Phone: 231.798.8888 Fax: 231.798.4960 ∙ www.structuralconcepts.com
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TABLE OF CONTENTS
TABLE OF CONTENTS ………………………………………………………………………………………..
OVERVIEW / TYPE / COMPLIANCE / WARNINGS / PRECAUTIONS / WIRING / PLUGS ..………….
INSTALLATION: REMOVAL FROM SKID, REMOVING VERTICAL LOWER FRONT PANELS ..…….
INSTALLATION, CONT’D: BOLTING AND CAULKING UNITS TOGETHER ...………………………….
INSTALLATION, CONT’D: GLASS SHELVING / ELEC LAYOUT / LED DRIVERS / OPTIONAL
BALLASTS ………………………………………………………………………………………………
INSTALLATION, CONT’D: ELECTRICAL LAYOUT / LED DRIVERS / OPTIONAL BALLASTS ...…….
INSTALLATION, CONT’D: FRAME SUPPORT RAILS / SEALING TO FLOOR …….…………………...
INSTALLATION, CONT’D: REFRIGERATION LINES / STUB-UPS / DRAINS / WIRING DIAGRAMS /
VENTILATION ……………………………………….………………………………………………….
INSTALLATION, CONT’D: DISPLAY CASE START-UP …………………………………………………...
MAINTENANCE FUNDAMENTALS: LED LIGHTS / BRACKETS / SHELVES .………….……………..
MAINTENANCE FUNDAMENTALS, CONT’D: DRAIN / TXV / REFRIGERATION LINES / SHUT-OFF
VALVE, TROUGH, SOLENOID, ETC….……………………………………………………………..
MAINTENANCE FUNDAMENTALS, CONT’D: REAR DOORS / PERFORATED ACRYLIC PLENUM .
GENERAL CLEANING (TO BE PERFORMED BY STORE PERSONNEL) ………………..……...…….
ENGINEERED (SYNTHETIC) QUARTZ CARE AND MAINTENANCE (TO BE PERFORMED BY
STORE PERSONNEL) ………………………………………………………………………………..
TROUBLESHOOTING (TO BE PERFORMED BY STORE PERSONNEL) ..………..…….……….…….
GENERAL CLEANING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY) ………..
TROUBLESHOOTING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY) ………..
SERIAL LABEL INFORMATION & LOCATION ..……………………………………...…....…………...…..
PROGRAMMABLE CONTROLLER (SELECT, CLICK ON OR SCAN QR CODE FOR
INFORMATION) ………………………………………………………………………………………..
TECHNICAL SERVICE CONTACT INFORMATION / WARRANTY INFORMATION ...………..…........
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OVERVIEW
• These Structural Concepts cases are designed to
merchandise packaged products at 41 °F (5 °C) or less
product temperatures (unless custom cases with wire
rack shelving).
• Product must be pre-chilled to 41 °F (5 °C) or less before
being placed in merchandiser.
• Cases should be installed and operated according to this
operating manual’s instructions to ensure proper
performance. Improper use will void warranty.
NSF/ANSI TYPE I vs. II ENVIRONMENTAL CONDITIONS
This unit is designed for the display of products in ambient
environmental conditions where temperatures and relative
humidity are maintained within a specific range.
•
NSF/ANSI Type I Conditions: Product is displayed in
store conditions with maximum ambient temperature of
75 °F (24 °C) and relative humidity of 55%.
•
NSF/ANSI Type II Conditions: Product is displayed in
store conditions with maximum ambient temperature of
80 °F (27 °C) and maximum relative humidity of 55%.
• If unsure if your unit is classified as NSF/ANSI Type I or
Type II, see tag next to serial label on your case.
COMPLIANCE
• Performance issues when in violation of applicable
NEC, federal, state and local electrical and plumbing
codes are not covered by warranty.
• See below compliance guideline.
WARNINGS
• This page contains important warnings to prevent injury or
death. Please read carefully!
PRECAUTIONS and WIRING DIAGRAMS
• See next page for PRECAUTIONS and WIRING
DIAGRAM information.
WARNING
Hazardous moving parts. Do not operate unit with covers removed.
Fan blades may be exposed when deck panel is removed.
Disconnect power before removing deck panel.
WARNING
Risk of electric shock. Disconnect power before servicing unit.
CAUTION! More than one source of electrical supply is
employed with units that have separate circuits.
Disconnect ALL ELECTRICAL SOURCES before servicing.
WARNING
ELECTRICAL
HAZARD
WARNING
KEEP
HANDS
CLEAR
COMPLIANCE
This equipment MUST be installed in compliance with
all applicable NEC, federal, state and local
electrical and plumbing codes.
OVERVIEW / TYPE / COMPLIANCE / WARNINGS / PRECAUTIONS / CORDS / WIRING - PAGE 1 of 2
WARNING
This product can expose you to chemicals, including
Urethane (Ethyl Carbamate), which are known to the state of
California to cause cancer and birth defects or other reproductive
harm. For more information go to P65Warnings.ca.gov.
WARNING
Condensate pan and overflow condensate pans are HOT!
Disconnect and allow to cool before cleaning or removing from case.
WARNING
HOT
SURFACE
PRECAUTIONS
• Following are important precautions to prevent damage
to unit or merchandise. Read carefully!
• See previous page for specifics on OVERVIEW,
CONDITION TYPE, COMPLIANCE and WARNINGS.
WIRING DIAGRAM
• Each case has its own wiring diagram folded and in its
own packet. It may be placed near ballast box, field
wiring box, raceway cover, or other related location.
REFRIGERANT DISCLOSURE STATEMENT
• This equipment is prohibited from use in California with
any refrigerants on the “List of Prohibited Substances” for
that specific end-use, in accordance with California Code
of Regulations, title 17, section 95374.
• This disclosure statement has been reviewed and
approved by Structural Concepts and Structural Concepts
attests, under penalty of perjury, that these statements
are true and accurate.
OVERVIEW / TYPE / COMPLIANCE / WARNINGS / PRECAUTIONS / CORDS / WIRING - PAGE 2 of 2
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CAUTION! POWER CORD AND PLUG MAINTENANCE
Risk of electric shock. If cord or plug becomes damaged,
replace only with cord and plug of same type.
CAUTION! GFCI BREAKER REQUIREMENT
If N.E.C. (National Electric Code) or your local code
requires GFCI (Ground Fault Circuit Interrupter) protection,
you MUST use a GFCI breaker in lieu of a GFCI receptacle.
CAUTION! ADVERSE CONDITIONS / SPACING ISSUES
• Performance issues caused by adverse conditions are NOT warranted.
• To prevent damage to end panels due to condensation, apply industrial grade
silicone sealant and tightly join to opposite end panels. When not adjoining
cases, keep end panels at least 6” away from walls/structures. Rear panels
must also be kept at least 6” from walls and structures.
• Case must not be exposed to direct sunlight or any heat source.
• To maintain proper case temperature, keep case at least 15-feet from exterior
doors, overhead HVAC vents or any air curtain disruption.
• Self-contained case clearance: 6” min. air intake / 6” min. air discharge.
CAUTION
CAUTION! DO NOT RELY ON THERMOMETERS OR
THERMOSTATS FOR PRODUCT (FOOD) TEMPERATURES.
• Thermometers & thermostats reflect air temperatures ONLY.
• For ACTUAL product (food) temperatures, use a calibrated food
probe thermometers ONLY.
• For accurate readings, DO NOT use infrared food thermometers.
CAUTION! CHECK CONDENSATE PAN, ITS POSITION & PLUG!
Water on flooring can cause extensive damage!
• Before powering up case, check that condensate pan is positioned
directly under case’s condensate drain.
• Before powering up case, check that condensate pan’s electrical plug is
SECURELY connected to condensate system’s receptacle.
• If wicking material is used in condensate pan, check that it is secure.
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INSTALLATION: REMOVAL FROM SKID, REMOVING VERTICAL LOWER FRONT PANELS
1. Remove From Skid (Rails or Levelers)
• Remove shipping brace that may be securing case
to skid.
• Support case to prevent tipping.
• Caution! Frame support rails (or levelers) can be
damaged if case hits floor with heavy force!
• Carefully slide unit to rear of skid and tip backward
off skid.
• Illustration may not reflect every feature or option
of your particular case.
• Note: Case can be repositioned with pallet truck
when front lower panel is removed. Blocking may
be necessary to obtain adequate height.
Slide Skid Out
2. Removing Vertical Lower Front Panels
• No screw removal required: Simply lift lower front panel up
(off hooks) and out (away from case).
View of Front Panel (Removed & Reversed)
Slots For Lower
Front Panel
Hooks For Lower
Front Panel (Typ.)
Hook For Lower
Front Panel
Magnet For Lower
Front Panel (Typ.)
Slot For Lower
Front Panel
• Certain models have hook/
magnet/slot attachment
method (shown at
immediate right).
• Other models have just
hook/slot attachment
method (shown
lower-right).
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INSTALLATION, CONT’D: BOLTING AND CAULKING UNITS TOGETHER
3. Bolting and Caulking Units Together
Follow these steps to assure a secure, level lineup.
A. Begin all lineups leveling from highest point of
floor.
B. After the ’first’ case is level, apply industrial grade
butyl caulk on non-visible areas (at case end).
Use industrial grade silicone sealant on visible
areas (at case end).
C. Form Two (2) Caulk/Sealant Lines: (Sanitation
and Refrigeration). See illustration at mid-right for
outline of caulk/sealant lines.
D. Line up ‘second’ case bolt-hole to bolt-hole to
‘first’ case.
E. Using SCC-supplied bolts (found in hole locations
OR in installation packet), insert bolts in bolt hole
locations (shown at top-right). You may need to
remove decking to access lower bolt holes.
Note: Illustration shown may
not exactly reflect every
feature or option of your
particular case. However,
general bead layout applies.
Sanitation
Bead
Refrigeration
Bead
Sanitation
Bead
Refrigeration
Bead
F. Caution! Front of cases MUST be flush with
each other! After leveling, all cases to be same
height.
G. Using SCC-supplied nuts & bolts, lightly tighten
each of the 5 to 8 bolts in a cross-wise pattern.
Work your way around the pattern, tightening
more firmly at each pass. Do not firmly tighten
one bolt and then start on the next!
H. After the cases are bolted together, level the
‘second’ case. Repeat this process for each
case to be adjoined.
Approximate hole
locations pointed at with
arrows ( ) for bolting
units together.
Sanitation Bead
Refrigeration Bead
Sanitation
Bead
Refrigeration
Bead
--- Sample Flat Glass Unit ---
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INSTALLATION, CONT’D: GLASS SHELVING / ELEC. LAYOUT / LED DRIVERS / OPT. BALLASTS
LED Drivers (Number of
Drivers May Vary
Depending Upon Model)
Terminal
Strip
Wire Route PBV
Field Sensor
(Optional)
Note: Illustration below may not
exactly reflect every feature or
option of your particular case.
4. Glass Shelving
Certain models have glass shelving. Glass shelving
will be packed separately for shipment.
• Caution! Carefully remove from packaging.
• Grasp firmly and carefully install.
• Caution! Check that plastic edging is intact
before placing glass shelving onto brackets!
• Plastic edging must NOT be removed from glass
shelves. Contact Structural Concepts for
replacement edging (see TECHNICAL SERVICE
CONTACT INFORMATION section).
• Check that glass shelving is in proper position
before placing product in case.
• See illustrations at right showing both curved and
flat front glass (optional).
5. Electrical Layout - Option #1
LED Drivers (and/or Optional Ballasts)
• Remove FRONT panel (lift up and off - no screw
removal is required).
• Stub-up connections are in ballast box.
• Remove ballast box / LED driver box cover.
• Knockouts are on the underside of ballast box /
LED driver box making electrical connections.
• Voltage rating is on serial label at case rear.
• Note: Wiring process must be performed by
certified electrician only.
Glass
Shelves
Glass
Shelves
Ballasts (Not On
All Models)
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INSTALLATION, CONT’D: ELECTRICAL LAYOUT / LED DRIVERS / OPTIONAL BALLASTS
6. Electrical Layout - Option #2
LED Drivers (and/or Optional Ballasts)
• Remove REAR panel (lift up and off - no screw
removal is required).
• Stub-up connections are in LED driver box.
• Remove LED driver drawer screws and slide out
box to access.
• Knockouts are at rear of field access box
(for taking electrical connections).
• Voltage rating is on serial label at case rear.
• Note: Wiring process must be performed by
certified electrician only.
LED Drivers (Number of Drivers May
Vary Depending Upon Model)
Terminal
Strip
Discharge Air
Sensor Access
--- Model GHSSV856RLB.6988D ---
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INSTALLATION, CONT’D: FRAME SUPPORT RAILS / SEALING TO FLOOR
7. Cases With Frame Support Rails: Shim
• Partially disassembled illustration at right shows case with frame support rails.
• Shims will be provided with all cases that have frame support rails.
• Use shims to level case.
• Note: After case is in position, it must be sealed to floor to prevent entry or leakage of liquid or
moisture.
Frame Support Rails
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INSTALLATION, CONT’D: REF. LINES / STUB-UPS / DRAINS / WIRING DIAG’S / VENTILATION
8. Refrigeration Line Stub-Up Connections
(Remote Units)
• Remove front panel.
• Refrigerant stub-up access opening is at the
front on the left hand side of the base (see
illustration at top-right).
• Stub-up connections are accessed from inside
the case.
• Remove interior decks.
• Remove fan shroud assembly.
• Line connections are in the tub front, on the left
hand side
• Remove foam material from the entry hole
provided in the tub drain trough.
• Route refrigerant lines through access hole.
• Run case-to-case connections through
cutouts in base.
• Sweat the high and low pressure
connections.
• Fill access hole with suitable filler to insure
watertight integrity of tub.
• Illustration at top-right may not reflect every
feature or option of your particular case.
9. Refrigeration Drain Connection
(Remote Units)
• Depending upon drain access needs, either front
or rear panel may be removed to gain access to
drain stub-up.
• 1.5” male PVC stub-up connection is under the
case on the right hand side.
• Drain stub-up may be at case center in extended
length cases.
• Connect tub drain to floor drain. Maintain
1/4”-fall per foot to provide proper drainage.
• Illustration at top-right may not reflect every
feature or option of your particular case.
10. Electrical Wiring Diagram
• Each case has its own wiring diagram folded and
in its own packet.
• Wiring diagram placement may vary; it may be
placed near condenser fan cover, ballast box,
raceway cover, or other related location.
Refrigeration Line
Stub-Ups Access
Drain Stub-Up
(May Be At Case Center In
Extended Length Cases)
Note: Illustration below may not
exactly reflect every feature or
option of your particular case.
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INSTALLATION, CONT’D: DISPLAY CASE START-UP
11. Display Case Start-Up
A. Case
• Remote cases will power-up when properly field
wired (or plugged in).
• After case is powered up, lift curved or flat front
glass by grasping lift handle and raising (see
illustration at right).
• Note: Illustration at right reflects flat front glass
(optional). Yours may have curved front glass.
• Lift deck to check that coil fans are running.
• Evaporator coil fans should turn on.
B. Lights
• Turn lights on.
> Remote Units: Switch is likely at rear plenum.
If not, there may be NO SWITCH (lights will come
on when case powers up).
• All lights should come on at the same time. If
bulbs are fluorescent, first time lighting may
require a short warm-up period. LEDs have no
warm-up period.
• Slightly dim / flickering of new bulbs is normal.
If lights do not turn on, check raceway plugs.
• Lighting is wired in series so all lights must be
plugged in or receptacles capped for case
lights to be on. See illustration at right.
• LED Lights may have single or dual rows
(depending upon model).
• Note: If lights do not come on, check that plug is
properly inserted into socket.
C. Temperature Controller (Certain Remote Units)
• Check that compressor symbol light is on.
• Compressor will likely be identified with:
• After case has run for a few minutes, check that
temperature starts to drop.
• If temperature controller does not begin cooling
(in a few minutes) see temperature controller
section in this operating manual for instructions.
• Remote units (without temperature controller on
case): Verify that refrigeration requirements listed
on serial label (found on the case) are being met.
D. Saturated Suction Temperature (Remote)
• See serial label on case for suction temperature
requirements and BTU requirements.
• See serial label on case for defrost schedule and
temperature termination parameters.
LED Light
Switch
Programmable
Controller
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MAINTENANCE FUNDAMENTALS: LED LIGHTS / BRACKETS / SHELVES
1. LED Style Light Fixtures
Removal of Faulty LED Lights:
• LED lights rarely require change-out.
• Contact Structural Concepts’ Technical Service
Department for replacement LED lights.
• Turn off LED light switch.
• To remove faulty LED light, follow these steps:
A. Disconnect plug from LED light.
B. Using both hands, grasp LED light
assembly (with its magnetic mounting
clips). Pull downward and off its shelf
(or header).
C. Remove magnetic mounting clips from LED
light by pressing against flange part of clip
with thumb.
>> Note: Mounting clips MAY be riveted to shelf or
header. In such instances, simply remove LED light
from mounting clips by pressing against flange part
of clips with thumb.
Replacement of LED lights:
• Attach magnetic mounting clips onto LED light.
• Adjust magnetic mounting clips so they are
equally spaced on LED light.
• Reattach LED light assembly to its shelf/
header.
• Position properly in shelf/header.
>> Note: If mounting clips are riveted to shelf
(or header), attach by placing LED in base of clip
and then snapping into clip at FLANGE SIDE.
• Press plug’s barrel-shaped insert all the way
into LED light.
• Important: If plug is not inserted ALL THE
WAY IN the LED light’s orifice, the light may
not energize. See “BAD” vs. “GOOD”
insertion illustrations below-right.
• Turn LED light switch back on.
2. Bracket Retainer Removal
• To remove brackets, it may be necessary to
remove nylon shipping bracket retainers.
• Pliers will be required to accomplish this task.
3. Shelf Assembly Removal
• If glass, remove shelf.
• For lighted shelving, unplug the
light cord.
• Remove rear shelf support.
• Remove shelf light cover from
brackets.
• Lift brackets up and out.
A
Plug
Barrel
Shaped
Insert
LED
Light
Magnetic Mounting
Clip View #2
LED
Lights
B
C
Magnetic Mounting
Clip View #1
No Gap
Gap
13
MAINTENANCE FUNDAMENTALS, CONT’D: DRAIN / TXV / REFRIG. LINES / SHUT-OFF VALVE, ETC.
4. Drain and Expansion Valve Access
• The drain and expansion valve are both accessible from the front of the case.
• Unplug the fans (one plug per side) and remove the fastener from the access panel in the front right (or
left) corner of the unit (as shown in illustration at right).
• The drain, thermostatic expansion valve (TXV) and shut-off valve (optional, depending upon model) are
directly below the access panel.
• See illustration below for partially disassembled model depicting shut-off valve, drain, refrigeration lines,
TXV, etc.
TXV
Shut-Off Valve TXV
Drain
Refrigeration
Lines
Solenoid
Refrigeration Line
Route
Trough
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MAINTENANCE FUNDAMENTALS, CONT’D: REAR DOORS / PERFORATED ACRYLIC PLENUM
5. Removing Rear Doors
• Note: Doors are not interchangeable.
• There is an outer and inner door.
• Outer door is the right hand door (at case rear).
If removing doors, remove outer door must be
removed first.
• Inner door is left-hand door (at case rear).
• Both inner and outer doors can be removed by
sliding to center of case, lifting up and out.
6. Perforated Acrylic Plenum
• Each door has a bracket that is inserted in a
perforated acrylic plenum slot.
• When either rear sliding door is removed, its
bracket is also removed (because it is attached).
• Perforated acrylic plenum may then be removed
by sliding to center of case, lifting up and out.
• See illustrations below.
Enlarged View Of
Perforated Acrylic Inner
Plenum (Shown Reversed)
Enlarged View Of
Outer Door
(Shown Reversed
Brackets (To Control
Perforated Acrylic
Inner Plenum)
Outer Door
Inner Door
Outer Door
Slots (Allows Perforated Acrylic
Plenum To Move In Tandem
With Rear Sliding Door)
--- Model GHSSV856RLB.6988D ---
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GENERAL CLEANING (TO BE PERFORMED BY STORE PERSONNEL)
AREA FREQ. INSTRUCTIONS
Exterior Daily Acrylic (Air Deflectors and Rear Perforated Plenums): Clean acrylic surfaces
with a mild soap and water solution and a soft cloth. Caution! Never use
ammonia-based cleaners on acrylic. Incorrect cleaning agents or abrasive
cleaning cloths cause surface to ‘cloud’ over time.
Daily CaesarStone® Quartz Solid Surface: See next page.
Daily Shelves/Decking: Decking can be cleaned with a warm soap and water solution
and soft cloth.
Weekly End Panels, Front Panel, Toe-Kick, etc.: Wipe off all surfaces with warm water
and mild soap solution and non-abrasive cloth.
Monthly Under Case Cleaning: Remove either front or rear toe-kick. Vacuum under case
to remove dust and dirt that may collect under case.
Interior Daily Glass Shelving: Clean glass shelves with a household or commercial glass
cleaner.
Weekly Shelving Brackets / Air Return Grilles / Decking
• Wipe off shelving brackets, air return grilles and decking with moist cloth.
• Shelving brackets can be removed for more thorough cleaning.
• Decking is NOT to be removed by store personnel.
Monthly Condenser Coil: Vacuum or brush grille condenser coil at case front. Use metal or
fiber brush to remove dust and dirt that can collect on condenser coils. Be careful
not to damage the fins on the coil. See INSTALLATION section in manual for side
panel removal information.
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ENGINEERED (SYNTHETIC) QUARTZ CARE AND MAINTENANCE
Engineered
Quartz
Overview
Engineered (Synthetic) Quartz Overview:
• Engineered (synthetic) quartz is a ‘man-made’ product. It is sometimes called “engineered stone.” It is made from
crushed quartz particles bonded with polyester, styrene, resin, pigments and tert-butyl peroxybenzoate.
• It is non-porous, mold and mildew-resistant, and impervious to odor-causing bacteria.
• Slabs are specifically sized. Engineered quartz contains a maximum of 94% mineral quartz (though percentages
vary). Engineered quartz is extremely resistant to damaging chemicals.
• There are many engineered (synthetic) quartz brands. These include Caesarstone, Cambria, Compac, Corian, Daltile
ONE, Granite HanStone, Transformations, Kowalski, LG Hausys, LG Viatera, Lunastone, Marble.com, MSI Q, Okite,
Pental, Polarstone, Pompeii, Samsung, Sensa, Silestone, Stone Italiana, Vadara, Vena & Vicostone.
Routine
Care
For Daily, Routine Care and Cleaning:
Engineered (synthetic) quartz require very little maintenance. Simply wipe the surface with neutral pH balanced
household detergent and warm water solution with soft sponge or microfiber cloth to maintain its shine.
• To prevent fading, keep from harsh, direct sunlight for long periods of time.
• General cleaners: use neutral pH balanced household detergent and warm water (4 cups of water/1 teaspoon of
detergent). Or isopropyl alcohol (aka rubbing alcohol). Or use any general, all-purpose cleaner, glass cleaner or Pine
Sol. Or use Clorox Wet Wipes (as they contain no bleach or and are soft). After cleaning, thoroughly rinse with water
and dry with clean cloth to prevent water spots from forming.
• Specifically designed cleaners for manufactured quartz: Black Diamond Stoneworks Granite Counter Cleaner,
Caldrea Countertop Spray, Clark’s Natural Stone Spray Cleaner, Granite Gold, Simple Green, Park & Bailey Granite
& Stone Cleaner, Seventh Generation Granite & Stone Cleaner, Stone Care Quartz Clean & Shine, Stone Pro Quartz
Countertop Cleaner, Weiman Quartz Countertop Cleaner and Polish.
Difficult
Spills
For Difficult Spills, Stains and Spots:
• Thoroughly clean with warm water and neutral pH detergent (mixture detailed above) before pursuing next steps.
• Clean up high staining liquids such as coffee, tea, fruit juice, lemon juice, vinegar, wine and tomato juice right away.
Use warm water and neutral pH detergent to do so. After cleaning, thoroughly rinse with water and dry.
• For residues that harden as they dry (food, gum, nail polish, and paint), place wet cloth or paper towel over residue
for 10 minutes (to soften its properties); then gently scrape off residue by using a plastic putty knife or plastic scraper;
avoid metal blades or scrapers if possible; then clean using warm water and soap. If you must use metal razor blade
or scraper, remove gray marks with soap and water. Thoroughly rinse with water and dry to prevent water spots.
• Difficult spots may need to be treated with solutions/chemicals BEYOND warm water and neutral pH detergents: A.
Water/white vinegar mixture: 2 cups of water with 1 tablespoon of white vinegar in spray bottle; spray surface; allow
solution to sit for 2 minutes; wipe off with soft cloth or sponge. B. Soft Scrub Liquid Gel: Apply gel to cloth or sponge
(not directly to quartz surface); wipe the area in a circular motion; repeat until spot is removed. C. Goo Gone
adhesive remover (for sticky residue). Thoroughly rinse the surface with water and wipe dry to prevent water spots.
• Water stain removal: 1 part vinegar + 3 parts baking soda in warm water. Dip cloth in mixture and thoroughly soak
stain. Leave for 5-10 minutes; then scrub area with soft brush. Rinse with water and dry with clean cloth.
Extreme
Heat
Protection
Extreme Heat Protection:
• Engineered quartz is extremely resistant to heat, and can withstand moderately high temperatures for brief periods of
time without being damaged.
• Engineered quartz CAN BE damaged by sudden and extreme temperature changes; thus, use a trivet or a hot pad to
protect its surface from hot pans, hot dishes or small appliances that may reach high temperatures.
Chemicals
To
Avoid
Chemicals To Avoid:
• Nail polish remover (acetone), oil soaps, and furniture cleaners or paint strippers that contain trichloroethane or
methylene chloride.
• Chemicals with an alkaline level of pH >10 (oven cleaners, chloring bleach, lacquer thinner, ammonia, tub and tile
cleaner, borax, etc.)
• Chlorinated solvents (trichloroethylene or methylene chloride)
• Concentrated acids (hydrocyanic acid, hydrofluoric acid, hydrochloric acid, sulfuric acid, nitric acid or CLR)
Caution must be used for the following products on engineered quartz surfaces:
• Avoid using products containing oils or powders as may leave a residue.
• Avoid abrasive scrubs/cleaners (such as Ajax, Comet, Scotch-Brite or oven cleaner) as it dull or discolor the finish.
Common stains like coffee, food, makeup, permanent markers, etc.:
• Apply the appropriate cleaner with a paper towel and wipe. If necessary, soak with paper towels from 3-10 minutes.
• Scrub the area with a non-abrasive cloth or sponge. Rinse and dry thoroughly.
Preventing
Scratches
Scratch Deterrence: Engineered quartz surfaces are scratch RESISTANT. However, they CAN be scratched or marred
by certain utensils or cleaning materials.
• Use a cutting board to avoid damaging the quartz surface and knives.
• Never use abrasive scouring pads, steel wool soap pads, Brillo® pads or “Magic Erasers.
17
TROUBLESHOOTING (TO BE PERFORMED BY STORE PERSONNEL)
CONDITION TROUBLESHOOTING
Case Not Lining Up See INSTALLATION section in this manual for instructions on properly
aligning case (alongside other cases) and shimming rails.
Door Is Loose, Wobbles Or
Falls Out Of Door Frame
Door track (in door frame) or door glides (on door) may be wearing out or
malfunctioning. See STRUCTURAL CONCEPTS TECHNICAL SERVICE
CONTACT INFORMATION in manual to order replacement parts.
Water Is On The Floor Call service provider.
Fan Emits Excessive Noise Call service provider.
Case Lights Are Not
Working
Check that light switch is in the on position.
Check that ALL of the light cords and plugs are properly connected. See
MAINTENANCE FUNDAMENTALS - LED LIGHTS section in manual.
If case lights still do not come on, call service provider.
Case is Not Holding Proper
Temperature
If a large amount of warm product was added to the case, it will take time
for the temperature to adjust. Product must be pre-chilled before placing
in case.
Check that the case is not in the sun or near a heat or air-conditioning
vent. See OVERVIEW / TECHNICAL INFORMATION / WARNINGS
section in this manual for specifics.
Check that case is NOT located near outside doors as temperature
fluctuation can hinder unit’s ability to maintain temperature.
Check air return grilles (area at front of decking) for obstructions. DO NOT
set product on air grilles as this will prevent proper airflow!
If case still is not holding proper temperature, call service provider.
18
GENERAL CLEANING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY)
AREA FREQUENCY INSTRUCTIONS
Tub Area
(Under
Decking)
Quarterly Tub Area (Evaporator Coil, Drain, Fans, Brackets, Fan Shroud, etc):
Caution! Disconnect power from the case before cleaning tub, coil,
fan, motor and drain area!
• Use vacuum to clean entire area.
• After vacuuming, clean area with warm water, clean cloth, and mild
soap solution.
• Remove any debris that may clog drain.
• Wipe down fan blades, motors and brackets and fan shroud with moist
cloth.
19
CONDITION TROUBLESHOOTING
Case Not Lining Up See INSTALLATION section in this manual for instructions on properly aligning
case (alongside other cases) and adjusting levelers.
Water Is On The Floor Caution! Water on flooring can cause much damage! Until cause is determined
(and repaired), follow these procedures:
• Use wet-dry vacuum (or mop & bucket) to remove standing water.
• Use ‘catch pans’ for water to drain into. Swap out regularly until case has
completely drained.
Check that the drain trap is free of debris.
Check store conditions.
• To prevent condensation in NSF/ANSI Type I environments, maximum
conditions are to be 55% relative humidity / 75° Fahrenheit.
• For NSF/ANSI Type II environments, maximum conditions are to be 55%
relative humidity / 80° Fahrenheit.
• If you are unsure if your unit is classified as NSF/ANSI Type I or Type II,
see tag next to serial label on your case.
Fan Emits Excessive
Noise
Check that the case is aligned, level and plumb.
Check evaporator fans for cleanliness.
Unplug/power off fan motors. Check motor shaft for bearing wear.
Check that fan motors are securely mounted in brackets.
Verify that fan blades are securely mounted to fan motor.
Check that nothing is preventing blade rotation.
Check that the fan shroud is properly secured.
Fans Are Not Working Check that the MAIN power switch is on (or case is properly connected to power
source).
Check that fans are plugged in at the fan shroud.
Check for foreign material obstructing fan performance.
Check that fan blades freely rotate within fan shrouds
Check that power is going to fans
Check that fan wiring is connected on terminal blocks.
Digital Control Display
Is Blank
Check that the MAIN power switch is on.
Check the circuit breaker box for tripped circuits.
System Not Operating Check that the utility power is on.
Check that the MAIN power switch is on.
Check the circuit breaker box for tripped circuits.
TROUBLESHOOTING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY) - PAGE 1 of 2
20
CONDITION TROUBLESHOOTING
Case Lights Are Not
Working
Check that Light switch is in the on position.
Check that ALL of the light cords and plugs are properly connected. See
MAINTENANCE FUNDAMENTALS - LED LIGHTS section in manual.
Check voltage at LED drivers. If voltage is entering but not exiting, LED driver may
be faulty.
Control Display Is
Flashing
See your case’s serial label for your model’s specified settings. See SERIAL
LABEL LOCATION & INFORMATION LISTED / TECH INFO & SERVICE for label
location, etc.
Case Is Not Holding
Temperature
If a large amount of warm product was added to the case, it will take time for the
temperature to adjust. Unit needs product to be pre-chilled.
Temperature changes during defrost mode but will return to normal. Fourth LED
will indicate defrost cycle in progress.
Check that case is not in sun or near a heat or air-conditioning vent. See
OVERVIEW AND WARNINGS section in manual for adverse conditions/spacing
issue parameters.
If case is located near outside doors, temperature fluctuation can hinder unit’s
ability to maintain temperature. See OVERVIEW AND WARNINGS section in
manual for adverse conditions/spacing issue parameters.
Check air return grilles for obstructions.
TROUBLESHOOTING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY) - PAGE 2 of 2
21
SERIAL LABEL LOCATION & INFO LISTED / TECH INFO & SERVICE / REFRIGERATED CASES ONLY
--- Sample Serial Label For Refrigerated Cases ---
MODEL NRS3648RXV-SAMPLE
SERIAL NO. 12345X30DZ098765
888 E. Porter Rd - Muskegon, MI 49441
3048256
Conforms to UL Std. 471
Conforms to NSF/ANSI Stds. 2 & 7
CERTIFIED TO CAN/CSA
STD C22.2 NO 120
ELECTRICAL RATING
REFRIGERANT
DESIGN PRESSURE
MINIMUM CIRCUIT AMPACITY
MAXIMUM OVERCURRENT
120/1/60 16 A
R513A AMOUNT 50 OZ
HIGH 186 LOW 88
20A
20A
Super Heat Temp 6-8 °F FOR PARTS AND SERVICE
Defrost 6 defrosts per day, 45 °F CALL 1-800-433-9490
Serial Label Location & Information Listed /
Technical Information & Service
• Serial labels are affixed at a wide range of places
(on the header, near thermostat, at case rear,
behind panels/toe-kicks, on electrical boxes, etc.).
• Serial labels contain electrical, temperature and
refrigeration information, as well as regulatory
standards to which the case conforms.
• Sample serial label is shown. A variety of models is
displayed on serial label for illustration purposes only.
Your case’s serial label will reflect only one model.
• For additional technical information and service, see
the TECHNICAL SERVICE page in this manual for
instructions on contacting Structural Concepts’
Technical Service Department.
Reveal
Harmony
Fusion
Impulse
Addenda
Blend
Grocerant
Oasis
Sample QR Code
SCAN FOR PRODUCT LITERATURE
SAMPLE ONLY
22
PROGRAMMABLE CONTROLLER (SELECT, CLICK ON OR SCAN QR CODE FOR INFORMATION)
Carel® iJF Platform
Carel® PJEZ Platform
Carel® ir33 Platform
Dixell® XM670K-XM679K Platform
To Access Information About The Programmable
Controller That Is Used On Your Case,
Follow These Instructions:
> If Viewing This Document on Smart Phone, Tablet
or Computer, Select/Click On The QR Code at Right.
> If Viewing This Document In Print (Hard Copy),
Scan The QR Code at Right With Your Smart Phone
or Tablet.
Determine Which Programmable Controller Is On Your Case (Controllers
That Are Commonly Used By Structural Concepts Are Shown Below).
Your Particular Programmable Controller May Differ From Units Shown.
STRUCTURAL CONCEPTS TECHNICAL SERVICE CONTACT INFORMATION & LIMITED WARRANTY
23
TECH SERVICE/WARRANTY CONTACT INFO:
1 (800) 433-9490 / EXTENSION 1
DAYS/HOURS AVAILABLE:
MONDAY - FRIDAY (CLOSED HOLIDAYS)
8:00 AM to 8:00 PM EST
YOU MUST HAVE THE FOLLOWING INFO AVAILABLE
BEFORE CONTACTING STRUCTURAL CONCEPTS:
SERIAL NO. / MODEL NO. / STORE NO. / STORE
ADDRESS / DETAILS (PHOTOS, LEAK LOCATIONS,
DAMAGE, STORE’S AMBIENT CONDITIONS, ETC.)
To Access The Limited Warranty To Your
Case, Follow These Instructions:
> If Viewing This Document on Smart Phone,
Tablet or Computer, Select/Click On The QR
Code at Right.
> If Viewing This Document In Print (Hard
Copy), Scan The QR Code at Right With Your
Smart Phone or Tablet.
